Horrible customer service!!! Worst company I have ever done business with. Ordered a garage door & opener, waited 8 weeks (fair enough, it was a non standard color) it was installed even though it was damaged, I was told it would be 8 more weeks until a new panel would be installed to replace the damaged panel, 10 weeks later I called and asked where it was, I was told that I needed to order it… thought that was already done upon installation! So I ordered it and was sent a text 8 weeks later saying it would be installed the next morning between 8 & 10, Nobody showed up, I called at 3pm to inquire what was up, I was told it was a mistake & it would be installed the next week. The installer showed up the next week and notified me that the panel was wrong and didn’t have the insulation. He would return in 2 days with the corrected panel. He never showed up, that was nearly 3 weeks ago, their “WORLD CLASS CUSTOMER SERVICE” AKA ESCALATIONS DEPT. will not return my calls, several have been made! They have been paid in full and they stole my money!!! It’s been 5 months since the original damaged door was installed & still nothing!!! NEVER, NEVER USE MESA GARAGE DOOR!!! I will say.. that the answering service people are friendly.

I’d cut my workday short to facilitate a estimate.Which by the way lwas confirmed via text message two days prior. After a call to find out why they where a no show I set a new appointment for Tuesday the next week. Another no show.Judging by their failure just to show up, I’d not want to put a dime in their pockets. I have a business of my own and the one thing my clients value above all is commitment and punctuality.

Generally a shoddy operation and expensive. The $750 doors are not in stock and take 8 weeks to get. But the $2500 doors are in stock and ready to go! What a coincidence. They woo you with a sales pitch then after you pay them its radio silence when you have problems. Make sure they balance your door after they install. They didnt do mine and like I said, they refuse to answer my inquiries since Ive paid them. The installers rush, hack theyre way through and are sloppy. 1/5 stars is pretty common if you read through the comments. Think twice with these guys.

The worst garage company I have encountered.1. They delivered wrong gate, so we refused it. Then we have to wait 2 more months before the correct one installed. - Never apologize for any inconvenience that they have caused.2. The day of the installation, their technician arrived 2 hours late and did not finish the job. The technician mentioned that they will come back tomorrow at 9 am. No one showed up. When I called the company again, they said there is no schedule for the technician to show up that day. And the phone rep said that I provide false information. Basically, the phone rep accused me of lying and making up the story that the technician told me they will be back the next day at 09:00 am. I tried to move forward, and spoke to the supervisor. I got rescheduled for the following week on Tuesday, between 08:00 am - 10:00 am.3. Next Tuesday, I wait and I wait, no one showed up. I called again, and they said because I never called them to confirm, they did not schedule the technician. I was upset at that point that Mesa continued to blame us when the screw up continue to come from their end. So I got rescheduled again for the next day, Wednesday.4. On Wednesday, the technician finished the installation but did not install the keypad that was promised. I called again and spoke to the manager, Markus Guerrero. I sent him a copy of the work order that includes the keypad from their estimator 662. He still do not want to honor it. He was arrogant and denied even though I sent him the proof (see pictures in the attachment) So I said, I will not pay the remainder of the balance, until the keypad install. Markus threaten me with legal action, and I could not care less at this point. I have the service order in writing.Through out this whole ordeal, not once any of the rep apologize for all the inconvenience that they have caused us. This is a very disgusting company run by disgusting people. Not recommended. You have been warned.

The installation of our garage door was scheduled for today. No one came. It is 3:30 p.m. and we have called Mesa about 12 times today, having the great pleasure of being on hold for 35 minutes each time. They have promised to call back, but no one has called including the supervisors. We have already paid a deposit and they have already cashed the check. I guess we should have read the reviews before purchasing. Not happy to say the least.

I am a service pro and have had mixed experiences with this office . They a eager when it comes to getting a estimate and sale, but after that communication is totally lacking. I have to spend hours waiting for the them to even pick there phones . They have a answered service that says they will leave your messages to a black hole.I have been left in the dark about when there installation crew will show up . Everything after the sale is done by text and they blame missed appointments to all kinds of problem . I have been sitting on hold for 55 minutes after being transferred tp installation dept. No one is responsible for anything other than I didn’t get the message or I am sorry . When they have inventory issues they don’t tell you they will reschedule. I had to call and wait on hold just to be hung up on after they answered. Terrible experience, I gave them plenty of chances and had install 3 doors on 2 different locations . Think twice before using them unless you want a long ordeal . Would have gladly plnow paid for a smaller company that cares .

10 years ago, I bought a garage door from Mesa. I have moved since and need another door for my new house, so I asked for a quote but they refused to give me anything without a site visit. I told the woman on the phone that I dont want to be stood up like other people so I gave her all necessary info for a quote.She refused to quote or connect me with sales.I guess I buy somewhere else.Edit. Somebody from Mesa came by to measure my garage door. Sam is a nice guy and apologized for the rude person on the phone.Lets see how this continues.

What Terrible Service! I have a house I bought 5 years ago where the previous owners installed Mesa garage doors (one 2-car & one 1-car door) in 2012. My 1-Car door has two lower panels that have been dented and I wanted to replace them. I had another company come out (before I knew they were Mesa doors) and the technician was thorough, polite, and knowledgeable but, he apologized that he couldnt help me because I had Mesa doors who will not sell parts to a third party. They set up a monopoly on aftermarket service on their doors. I sent two requests on Mesas website giving them all the info (including part/model numbers the other tech was able to find)... No response. I sent two regular emails with the same info... No response. I saw their website had a scheduling feature so I scheduled an appointment for 8 AM this morning and got no less than three machine generated confirmations... No show. So I called. The phone bank operator (dont even think youll talk to a real Mesa employee) at first called me by the previous homeowners name and told me I wasnt in their system. Then she said they called yesterday on my cell phone to reschedule. No chance! I had my cell with me all day and they never called and there is no record in recents of any call. Once we got everything straightened out she looked up my door info and, after all the gymnastics I went through just getting a response, she said they were no longer making matches to doors from 2012 and I would have to buy not only the 1-car door but the 2-car door to have a matching set. Not even the slightest hint or acknowledgement of their horrific lack of response. Im never rude to phone operators (I know these things are usually out of their control), but I told her that, given the situation, it was such a pleasure to tell Mesa Garage Doors: Youre Fired! If I do buy a new set of doors, Id crawl over broken glass before I gave ANY business to Mesa.

Total fraud. They will take your money for a deposit and then not do any work. You can’t reach anyone on the phone, and it’s clear they have a call service set up to avoid any communication. Do not use this service.

They came out to my sons house to give an estimate for a replacement of a garage door opener. $1000.00 for the garage door opener and labor. Told 3 hour job and the best Stanley garage door opener at home depot is 264.00 so $700.00 for 3 hours labor? But yet they will see and install a new garage door for less than $800.00. Never call Mesa out unless you want to be taken advantage of. We will replace the garage door go out to eat a great dinner with both families and not come close to $500.00

If you like to waste time this is the company for you!! I have been in the service industry for over 25 years and have never written a review on anything before. However with the lack of customer service I have received from Mesa Garage Door and the Management to get simple repair done I am compelled to warn anyone out there that may think that this is the company for you. I agree with one reviewer that states they are great at getting the sale and then abandoning you after that.I have reached out several time to several of there department and have been promised days of service (which I waited around and no one ever shows and when you call they seem to no know why) and Call backs from management. NONE HAVE EVERY HAPPENED OVER THE LAST 2 MONTHS OF WORKING TO GET THIS RESOLVED.I am now forced to drive to there office and hopefully (not holding my breath) get someone who cares enough about their company and their company values to do something. Like all of us I am busy and probably could have bought 4 Garage doors for the hours (my and your time is money too) I have wasted with the company.

Absolutely the worst customer service!!! My door still hasn’t been installed and it was purchased at the end of the June. They moved the purchased date from 9/11 to 9/27. No door has been installed or a call to tell me when the garage door will be installed. They use some horrible answering service to deal with their inbound calls!!!! I’ve been hung up on twice after waiting for 29 minutes to talk to someone

It was as promised to us from start to finish. Beautiful door and reasonable cost. We had an adjustment 6 months after installation, and Mesa came right out and took care of the fine tuning. No issues with scheduling, and it was part of installation with no cost to us. Thanks, M. Nance

Weve used Mesa for new doors on 2 properties. They know their business & advised us properly. They have quality products, great technicians. Friendly, knowledgeable staff and good at what they do. They earned the 5 star rating. Give them a try.

I had an apponitment with a Mesa Salesman, he came, measured the opening and left a catalog. But I never heard back from him. I left him several voicemails, one email and two texts telling him that I was ready to plece the order, NO Luck!I called their office, and told them the issue, she saidNoted and hung up!!!

It was a little disappointing when they first came out to install the door as it was the wrong size, but they were able to reschedule and discount it a bit for the inconvenience. Door was installed with no issues and I’m glad I chose Mesa to do the work.

What a disaster. I made an appointment on-line. Then two days later I get an email that it was cancelled due to over booking. Then I got several calls from them but the number did not identify them as Mesa. Then I call the place and get a service agent who re booked the appointment for two days later. No one showed up, no one called no emails crickets. Not a good experience.

Dont waste your time with this company! Some rep named Sam came out to give me a quote. After wasting my day showing him around he never sent over the quote. After calling him for 2 weeks he stopped all communication and when I got a hold of him he became very rude and hung up. Poor management poor customer service, this is a sorry company give your business elsewhere.

The tech came out for an issue I was having with the remotes not working. After checking they system he told me they were acting up because of the LED bulbs in the opener. I changed them out and the open is working just fine.Great honest employee and I would definitely recommend them.

Been trying to get them back to fix rollers that have come off of a bent track and for three months keep saying they need to have the installers call me back. When I had yet another appointment today they cancelled saying only the installers can do the appointment...yet the installers NEVER ONCE have called back. ZERO CUSTOMER SERVICE to fix a problem they created!

Whatever you do dont trust Mesa. Dwight is not to be trusted. He is unethical and rips off everyone willing to stand for it, customers, vendors, employees HE EVEN USED A FRIEND TO MOVE AND DIDNT pay to have him move.This guy has burned anyone and everyone he has ever come in contact with and his partner Mike is just as bad.Run while you can and USE ANY other company.This guy is a predator.

Walked off. Older man and younger man came today. Spoke only spanish to each other for a minute. Older man waled off. I had to ask younger male what he said. A car in driveway so wont install.. I went to get son to move it even though not in the way.. and they just drove off. Getting my deposit back

Installed a premium door several years ago, bells and whistle and all, overall was happy with the product and the service but it was on the pricer side of the the spectrum especially for the garage door opener, and the Gold/platinum package (insulated door, etc). Two years ago, the deadbolt on the garage failed, a tech came by told me to disregard it and it wasnt necessary and basically overkill. Yesterday I noticed the garage door was open, and that the controller stopped working, called, was told next day appointment. Today I got a tech, said it needed to be replaced. He quoted $250 ($150 for the replacement remote and $100 for the labor). The remote unit sells for $38 on Amazon, and $48 from another online store that works in the same industry, So Mesas markup is horrendous, I found that out after the button was installed, so in theory this job should have been about $100 bucks total ($50 for the part and 10 min labor at another %50, similar to 0.5 hour charge at a mechanic), not the original 250 quoted. Also, I live in a beach community so that did not help the pricing at all. The tech offered ten percent off, and did a few things like program the car remote, and provide a spare remote and I was later informed that the deadbolt that was removed by the previous tech allowed the garage to be open by anyone if it was in manual mode. When I asked to speak to a manager about the price gouging after learning the real cost of the part, the tech started texting as I was on speaker in front of the tech, while the manager was starting to understand, and as the tech was texting her voice started to change, basically there seemed to be a side conversation going on with the tech and the office via text - so in laymans terms - Rooster blocked. This companys integrity and quality of customer service is definitely going down. Maybe its Covid, I get things have been hard but still a 300% mark up on a remote? Theres a slew of complaints now from the pricy service. You feel that theres some predatory practices, owner is stuck between a rock and hard spot so lets take advantage of them, garage door is not closing, and opening, home is located in a beach community. They will pay more. Guys, go back to the Company that you guys used to be. It will do you better. The tech was good, and even gave a complimentary remote. Thats why Im giving this 2 stars and not one. No excuse for price gauging!

When we made the call to Mesa a repairman came out the next day.First I was impressed by his friendliness then he went right to work.He found the problem and showed it to me.Told me the cost and the good news for me was that he was honest about my problem.We agreed on the price which was much lower than I anticipated.Would I call and recommend MesaYES I WILL

Had a hard time getting anyone from mesa to work...the installers kept coming to reschedule installation. Finally when they came to install they ripped out my garage wall & didnt fix it...& all they r worried about is their $ never again then they installed scratched dented door bad experience all the way around...

My garage door was installed 3/24/2021 and came off the tracks 5/13/2021 where my car is stored. I called for service at 1:51 was told by Mark he would call me back in one half hour after checking to see who was in the area. Since I never received a call back at 3:22 I called to check on the status. Mark indicated no one could come out until tomorrow morning. I explained my garage had an access door to my house and he said Sorry but theres nothing that can be done. Mesa needs to employ people that can service all areas when needed. VERY DISAPPOINTED WITH MESAS customer service.

I needed some modest service done on my Mesa garage door. Russ arrived on time, was super helpful, did a great job replacing the weatherstripping and fine tuned my door.I highly recommend Mesa Garage Doors.

We are very happy with the very professional and polite Service Technician Jake Liese. He was fast and did a great work. We will recomend Mesa Garage door to all our friends and family!

Horrible!!! They reschedule a lot!!! They really dont know how to business. The installer was great. EVERYONE ELSE...TRASH. Find a smaller company to go with. They need to invest in more training for their employees.

I am happy with the product, but the garage door was delivered with a dented panel, a panel without the seismic latch, and the automatic opener was installed in the wrong location. I installed an outlet into the ceiling of my garage for the automatic opener and the technician pulled an extension cord off of my shelf and plugged it into a different outlet across the garage. All of this occurred after a no show for my first estimate and a reschedule or my first install date due to the companies systems being down and loosing all of my data.

They were quick with their service, the sales rep was awesome. His name was Eldon Orgill, and the installation guy was great the only thing was he didn’t speak good English. But his work was good. I would recommend Mesa to everyone.

Mesa Garage Door Company installed 10 garage doors on my rental building last MAY. Since then I have had trouble with two doors. Problem #1 was a lock mechanism malfunction, #2 was a cable & latch malfunction. Mesa responded quickly and the technician was thorough & knowledgeable. He fixed both problems under warranty! I am very happy with their product, installation, service and PRICE!!

Jake was great. He called prior to his arrival and was on time. He addressed my concerns was very personable and represented Mesa very well. If I have any other issues send me Jake.

Absolutely the worst customer service I have ever experience. Impossible to get a supervisor to call back after being told so by a answer service that takes call during normal business hours. I was told outside answering service pick up when Mesa staff is “overwhelmed “ which is most of the time .After 4 on-site visit to my house I was told that the new door was measured incorrectly. A new door was installed a week later that had seriously flawed paint that required me to have a painting contractor repaint. Highly recommend not to use Mesa

Waited from September 3, 2020....It is now January 15, 2022...No door...Asked for my money back.Amazing that a $5368.00 door (no special size or request) can’t be delivered in under 4 months.This was going to be my second door from them, but I’ve canceled this order.You should look else where.

I purchased 2 garage doors from this company and all I have to say is I had the worst EXPIERENCE ! Terrible customer service, I wouldnt recommend this company to my worst enemy! THE GUYS INSTALLING THE DOORS WERE THE ONLY COMPITANT PEOPLE I DELT WITH. Please read other reviews before using this company!

Technician Manny was polite and considerate. I was on time and completed the job very quickly.Thank you for your service.

Mesa Garage doors shame on you! Its best to just bullet point the frustration. I typically dont complain but when it comes to our time and money being taken advantage of I have much to say.-WE ACCOMIDATED MESA 3 TIMES FOR INSTALLONLY TO BE LEFT WITH NO CALL, NO EMAIL, NO SHOW-UNPROFESSIONAL-POOR COMMUNICATION-INSTALLERS DONT EVEN WORK FOR MESA THEY ARE SUBCONTRACTED-CUSTOMER SERVICE REPRESENTATIVES... BIG JOKE-REFUNDS ON MATERIALS YOU WERE CHARGED FOR BUT NEVER RECIEVED GOOD LUCK-FOLLOW UP ON YOU REFUND THEY WILL KEEP YOU POSTED-ITS BEEN ALMOST ONE MONTH STILL NOTHINGAs small business owners my husband and I are very disappointed in Mesa. The companies lack of empathy and communication is mind blowing. If no resolution on their end we may have to consider small claims as an alternative.Save you time and money please shop else where for your garage door!

Next door neighbor recommended Mesa. Requested two jobs at different locations. Same technician came on time, explanations made sense, repairs done quickly and professionally, working well now, very reasonable rates.

Whatever you do, dont buy here. the worst company, period. no showed for 2 appointments, ruining 2 days. no communication.

Made an appointment with the intension of getting a silent glide to reduce the noise when we opened/closed the door. The technician, Anthony, was friendly and extremely knowledgeable and explained the source of the noise, which did not require a silent glide to be installed. Great customer service.

Brett with Mesa Garage Doors communicated my options clearly, delivered immediately on the repair I requested, was unfazed by the weird particulars of my aged garage and garage door, was creative with solutions — and was friendly the whole while! A first rate experience of getting “one of those things on my list” handled in short order and within budget!

The estimating and proposal process was fast and efficient. Unfortunately, thats the only good statement I can make about this company. Ive been in the construction business for over forty years and have never deal with a more disorganized company like Mesa Garage Doors. They scheduled and didnt show up four times. Normally, after not showing up once I would fire you, but my normal garage door vender was booked solid for months therefore, I was trying to make Mesa work out for me. Do not use this company you will be very disappointed. Now Ill see if I get my deposit back.

I have to call 2x for an appointment to check garage door installed 6 months ago. Then, I got the appointment but no time frame was given. Accdg to customer rep, someone will call for time frame but nobody called!!! I just need to know if technician will come morning, noon or afternoon! I cant wait all day!!!!

$400. to spray lube and tighten nuts disappointed, but your tech was on time andable to turn a free inspection into $400. forMesa. Was nice and polite, and it works.

The worst customer service that I have ever experienced! Read some of the reviews, and realized that we have similar experiences. They came out and installed my garage door. And, because we needed to move everything to the back of the garage for them to do their install, I had to wait until I could get someone to help me to place the boxes back to the sides of the garage so I could put my car in. Subsequent, my car will not fit back in the garage without the door closing on my trunk! I called to get this problem rectified, and the first technician that came out, measured and said that they would have to come back. As he explained the problem to his “boss” on the phone, they said I needed a conversion kit...another $300. I argued, but decided to pay because I need to get my car in the garage. The next technician who came was supposed to come out to put the conversion kit on. He looked at it, and said that I needed a new one piece door, period! He spoke to Vanessa again, and she just told me the same thing that the technician had explained. Set up ANOTHER appointment. This time Vanessa said that she would call me on Friday to let me know when the technician would come on Tuesday....no call. No one showed up! I called to speak to Vanessa, and she was never available...meetings, lunch, just not available. I left her many messages, voicemail and she will never get back to you! Finally got her today on the phone, and she promised that she’d call me back in 30 minutes! She has NOT returned my call, and when I called and asked to speak to her, it went to voicemail. I called back, and I was hung up on. This has been on going for 3 weeks now!!! She is a terrible “boss” who does not keep her word. Never seen anything like this before!

I have not had a pleasurable experience with Mesa Garage doors. Their sub-contractor was very unprofessional, dressed poorly and could not communicate well to the customer. They refused to complete two items on my contract therefore I cancelled their installation. The Installation Supervisor, Gio, refused to take my calls and indicated they will not be refunding the entire amount of my $900 that they dictated they needed at the time of the order. I am very dissatisfied with the customer service this company provided and the stonewalling of the installation supervisor who would not take my call. I will be seeking legal remedies for the remaining amounts but it is a shame that customers dont mean anything to a company like this and they throw possible customer loyalty out the window. I will not refer this company to anyone in the future.

Poor quality garage opener, don’t care for custmers lives or property because after installation of the door was opening on its own. Called company, scheduling for a tech was very difficult. Even though I told them urgency, the staff did not give a damn for it. I had to pay additional money to have someone else come and change garage opener. These people cannot be trusted.

Called to get a general understanding of pricing and the agent was not courteous and would refuse to even give a ballpark estimate. How does a business stay open if they are not polite to future customers and will not share a general price range?

Completely organized, professional, and courteous. Great work. Thanks, Arturo and all at MGD.

We recently purchased a new garage door opener which was installed last Saturday 03/27/2021 but theres a problem with it. So after an hour of holding on the phone with customer service and being transferred back and forth and asking for a manager, a Manager named Marcus from Customer service scheduled another appt for 04/01 between 8-12pm but the technician did not show up. And I contacted Mesas customer service today several times only to find out (after the 5th call) that they can only take messages for us because the office is closed on the weekends. I am extremely disappointed with Mesa especially after being what I thought was a valued client for the past 15 years. Please forward this post to the Office of the President and perhaps they can contact me to resolve my issue that never should have happened in the first place

Good and nice staffUnload rightway no waiting

Same day service, my garage is working better than after I first purchased it.

Made an appointment with Mesa Garage Door s. A representative by the name of Tim called and asked if they could come a day earlier between 8-12 because they didnt have a technician in the area for the time I originally specified. I agreed and switched my schedule to accommodate the new time. They never showed. When I called they said they still had me down for the original time I requested.They offered no apology and didnt seem that interested in my business so I canceled altogether and found another company that could at the very least keep a schedule and a representative that actually cares about their customers.

I am very Happy with sales service and installation Jake the installer was so very nice and respectful we could not be happier

The first interaction with Mesa was with a rep who came out to my home, Jake and he was great. Scheduled an install date, 3 weeks out and paid my deposit. I confirmed the appt. 3 times & on the day of the appt., it was cancelled. Amy, who called, said shed call me back within the hour-never did. I called back after 2 1/2 hours, eventually got a hold of Amy for her to eventually hang up on me. I called back, spoke to Michelle, set a new install date & offered a credit for the poor customer service. I had to follow up 3 times about the credit at which point she said she needed to have a supervisor(Gio) call me back, he never did, because she needed to protect herself as a customer service rep. I confirmed my appointment 4 times and again, on my scheduled install date, my appointment was cancelled. I called Mesa back and requested to speak to a supervisor. Carolina was understanding and rescheduled for the following day. Once the installers showed up, they asked me to go buy them lunch before they began working on my installation.

Worst service ever! Arrived late (after 5 pm) for 11 to 1 scheduled service, NO masks on any of the 3 installers in my closed garage for 2 1/2 hours, scratched door, dirty hand prints, screws left on floor, NO mask by employee who showed me how to operate and sign paperwork!They called the next morning while I was working to ask about service. I said I was unsatisfied please call back in one hour.... no call back. Since then I have called 6 times, waited on hold 15 minutes or more and left a message asking for a person to discuss issues.....NO ONE HAS CALLED ME BACK!!!! I even called/texted the salesman and he just told me to keep calling and asking for a return call. This is the worst customer service ever!! I wouldnt recommend this company to anyone.Also, they tell you there is a service charge for credit cards so its better to write a check. They cash it right away leaving me unable to stop payment or dispute charge for disreputable service!

We had a very good experience with Mesa. The installer was right on time, pleasant and we are pleased with the work that was done!!!

CLOSE THE DOOR ON MESA GARAGE DOORS. TRUST THE MOUNTING NEGATIVE REVIEWS AND CHOSE ANOTHER GARAGE DOOR COMPANY UNTIL MESA GETS IT AND MAKES CHANGES.I contacted them via their website. Well, that was a big mistake. I received phone call after phone call after phone call and never once left a voicemail as I dont answer random phone calls. I called back, big mistake. My call reaches their call center where the teenager sounding sales people typical call center personalities. They refused, yes refused to remove my name, phone number and address from future contact. They refused because they claim to know nothing about how to do it, so they attempt to transfer me to a manager. That took 3 attempts meaning I was hung up on and had to call back- 3 times and still they would not follow the law. So then as Im on the phone Im getting emails and more texts.Their radio commercials say they arent selling garage doors due to coronavirus. Well, perhaps its due to the above experience and the word is finally getting out that your high pressure tactics, your lack of respect of the law and lack of respect of your potential customers boundaries is the problem?If that isnt a big enough joke situation. The unsubscribe requests I made via email all were returned as Mesa Garage Door blocks all replies to their emails.

Excellent, fast professional service. We love our new garage door.

We needed a garage door opener for our small one car garage. Mesa took care of us. We got a liftmaster 3/4 HP with wifi connect. It is so quiet and opens and closes fairly quickly. Remote keypad was fairly easy to integrate. Also got the wifi setup so we can open our garage thru the app on our phone. They gave us a competitive price and were able to finish in one day. Stacy and manager Dan were very responsive.

Great customer service while receiving a loads

The worst experience and waste of almost 3 weeks, no communication, cash your check in one day but takes weeks to readmit. Worst calling service, always an answering service, on hold forever, and no answers, no return calls in timely manners, scheduling is the worst. I bet they don’t even review these review and don’t try to change as I see the same issues in reading, ridiculous!

These people are a joke I scheduled an appointment and took the day offwork during the week Mesa sent me several text and e-mail messages reminding me of the appointment. They never showed up. I called them and they told my that my area only has appointments at a certain day in the week. Why ws I not informed of this? They lied I would not trust this sorry company.

STAY AWAY:Informed the phone representative that i had a cracked panel and wanted a price to replace it, she then scheduled an appointment and was given a time. I then received a text informing me that i would be contacted 30 min before arrival. On the scheduled day, 15 minutes before the end of the appointment window i called mesa because i was still waiting for their call. They could not contact the field representative. Finally i got the call at the very end of my appointment window. Since i had to leave for work i told the field rep it was to late. I then asked tge rep about a new panel and he informed me that would only be possible if mesa had installed it and it was no older that 10 years. Neither of whichnis the case. He added that he was delayed because of his morning was filled with lengthy repairs.TAKE AWAYS:1) The appointment representative could have told me about the age / installer limitation when i called, it certainly affects my decision. Going with Mesa for me would be a whole new door.2) since my time is just as valuable as their time, they should not over book their feild representatives.3) i thought i was waiting for a sales representative but in fact was waiting for a sales/repair representative, this dual role means the time quoted cannot be guaranteed- ever, which was my experience.

Always honest about when they will send someone. Excellent technicians.

I had a appointment with Mesa on 11/28/ 2020. One of the guy came his name Sam. As on his business card his position is Area Manager. He gave me a quotation for new garage door $1300. He asked deposit, I gave him $100. Cash and he gave me a receipt. He scheduled to fix my door on 12/08/2020.But asked him to come 12/10/2020. He rescheduled for 12/11/2020.I was waited until 1.30pm on 12/11/2020. When they are late, I just call the Mesa office they said they didn’t get my order( Sam didn’t submit the paperwork). Then I told who answered my phone call,” It’s ok I’m gonna find a another vendor. “ I called “First Garage door and Gates “They charge lesser than Mesa quotation. I met a Mesa Garage door Office Clark in Anahiem office and I reported them that incident and asked my money back on 01/06/2021. They said they gonna check and refund my deposit back.But until today I didn’t receive my money back.

The worst company to deal with. HORRIBLE customer service.

This is the most unprofessional business that I have ever dealt with.They have called me five times to supposedly come out and fix the problem with my garage door. I have to ask for a day off at work and they never show up! This is the 5th time this has happen. They never bothered to let me know they could not make it. I called them and they keep you on hold forever. They never returned the promised call. This has been going on for six months. Basically they dont care to waste your time or help you with any issue that you have. I really dont know how this business survives. Never use this Company because you will be very disappointed.

Horrible horrible customer service! Good luck with getting someone on the phone to answer your questions. You’ll never get a question answered all you get is their answering service 😡 being on tv and advertising yourself maybe you can hire more employees to give customers better customer service. What day and age is this to have an answering service all day! Ridiculous 🤦‍♀️

Had measurements done December 17th, 2020. My original appointment for installation date was January 5th, 2021. I called to reschedule for a weekend, and was told my next availability would set on January 30th, 2021. Didnt want anything fancy, or electrical. Total cost with haul away, single-open virtical manual garage door cost $865.00. Our springs to our garage door were corroded, and broken. Mesa Garage Doors charge extra money to break them down for you. We had no choice, because it was too heavy for me or my family to uninstall, and haul away our old garage door. We were quoted a window frame for our installation between 10:00 am to 2:00 pm (PST). Mesa Garage Door installer arrived at 12:30 pm and completed the installation at 4:30 pm. Im super surprised it was only one man doing all the work! Overall, Im pretty satisfied with the job. We just needed a whole new garage door and new assembly. Thanks Mesa.

January 19, 2021Mr. Dwight EsnardPresidentMesa Garage Doors4915 E Hunter AveAnaheim, CA 92807RE: Proposal 823405Dear Mr. Esnard:I would like to take this opportunity to share my experiences with your company, Mesa Garage Doors. The following is in chronological order.November 12, 2020 - This was our first appointment with a salesman. I took off work in order to meet his for our estimate. After waiting until after the time estimated for his arrival, I telephoned Mesa and was only then informed that the employee had called in sick. I then scheduled an appointment for the next day and had to take more time off work. Why didnt Mesa call me and inform me of the no show and to reschedule?November 13, 2020 - Met with Sam Chittendon and received an estimate and an install date. Made a change to the order for an additional garage door opener.December 4, 2020 - Our install was scheduled from 12 noon to 4 pm. At 4:20 pm, I called Mesa and asked where our installer was. I was told he wasnt going to make it and we were pushed to December 5, 2020.December 5, 2020 - Installers came and wanted to build down. We did not like the looks of that so the installer took new measurements, contacted Mesa on speaker phone and we were all informed that we would have to order custom doors. We okd the order.December 30, 2020 - Contacted Mesa again to schedule the delivery of the new custom ordered doors. We were scheduled for today.January 19, 2021 - The installer showed up, took measurements, removed our door and the told us that we would have to have a build down. I said no we didnt want a build down and we again had a speaker phone call with your office. Only now were we informed that the door cannot be made in a 73 size. We told the installer to put our door back on. After some time, I heard a honk from the alley. It was your installer. I said I needed to see if the doors still worked properly. He told me that I had to put the sensors back on and he sped off while I was yelling WAIT.First, I have spent many, many hours waiting for salesmen, installers and many more hours on hold with that obnoxious guitar music.Second, I am shocked at how inefficient your company is run. No one knows what anyone else is doing. No one knows the product, not even your salesmen. Which brings me to the point of your salesman.Sam Crittendon was great up until the problems began. I have texted him and emailed him over and over again and he has disappeared. Apparently, as we were informed just today, he was supposed to contact us for the ordering of the custom door. That never happened.In conclusion, I have heard you on KFI for years and have purchased two doors from you in the past. I will never do business with your company again and I will recount my experiences with KFI and spread it far and wide on social media. I have never been so frustrated and spent so much wasted time dealing with any business.Please contact me if you need clarification on any of the above.Sincerely,//S//Elizabeth Vozzella

Was wondering why Mesa had such poor yelp reviews and I just found out.Initial installation and quote process were ok. Installation I would give a four star because they didnt install lightbulbs in the garage motor. Turns out the lightbulbs required are fairly specific. We have burned out all the bulbs that have been put in as we had no guidance that they have to be a specific type and watt.Heres where the 1 star review takes place. Ive had this garage for about a year. My gardner made a small dent (pictured).Over the phone they tell me it should be $400-$500 to replace one panel. They tell me I dont need to be home and they will send someone. I come home to a note that they cant quote till they see the inside of the garage.Rescheduled with them and just had someone out that is saying it will be $2,100 (more than I initially paid for garage w/ motor) they were kind enough to discount down to $1,617.52 after I told them how angry I am.If anyone from Mesa reads this I would love for your team to honor your verbal commitment you made over the phone for $400 - $500.

NEVER under ANY circumstances use them! I spent over 10k on new garage doors . They were delayed a month and now once installed DO NOT work, They will not CLOSE! I have had a tech out twice to repair. The worst Customer Service I have ever experienced. STAY AWAY.

Be careful !!!! As soon as your warranty ends, the garage door opener motor malfunctions and needs to be replaced at $200+ Built to break !!!!!

Do not use this company. They are very disorganized and saving two hundred dollars is not worth the aggravation of dealing with their schedulers. I dont know how this company can stay in business when it cant keep track of its work or appointments. The old adage of you get what you pay for is true when dealing with this company.

Had a great experience with them 20 years ago. Now, the worst customer service Ive ever experienced.First person who showed up for a quote was nearly 2 hours late. When he arrived, he had no interest in selling us a door. He stood in our driveway, asked us for the dimensions of the door he stood in front of, and asked for specific details on the door we wanted. Im sorry, doesnt a salesman bring a booklet with options? We asked him to leave and moved on.Almost a year later, we stupidly decided to give them another chance based on prior good service. This time, when the incredibly unapologetic rep booked our appointment for a new quote, she booked the wrong day. We werent alerted until 8pm the night prior to our 8am quote that it had been moved to a day later.All I can say is Im thankful they showed they are uninterested in my business before they got any of my money.TL:DR: Trust the negative reviews. This was once a great company, but they no longer care if you are taken care of in even the simplest of ways.

Had them come out 2 1/2 months ago then when I was ready to pull the trigger they sent out a new guy to give me another estimate they told me that that person but have all the information from the first person when he came out he said I’ve been doing this 22 years I’ve never heard that and I was only going by what they told me then he said he would get a hold of the original guy the estimator to call me never did I called them to find out what happened and left my name and they never called me back so as far as I’m concerned you should be very much aware of what’s going on in this Company not good

I’d give 0 stars if I could. We paid Mesa garage a lot of money for work that was done incorrectly. They came out to fix the work and made it worse. 12k later, a daily phone call that gets ignored, and still a broken gate. DONT BOTHER wasting your lineup with MESA.

After working several years in customer service, I will say that my experience was the worse.After placing several calls talking to different representatives, I requested to speak to both supervisors and managers leaving messages with no return calls.Several appointments were made and the technicians never showed or called.I could go on but I think that I made my point.Thoroughly disappointed.....

Would give ZERO stars if we could.Horrible experience with this company! Had a tech come out to check our garage door. Said he could fix it but that it would cost $200. Fine, no problem. After the tech left, my husband was still not happy with the outcome so called them back and they had the tech come back out. He came out but he didn’t know what to do to fix it...so basically he didn’t do anything on the 2nd visit. My husband called back again and asked that they send someone else out, to which they did however, it took some arguing back and forth...the tech shows up and is a different guy than the first one but immediately says ‘oh I’m not touching that door, the garage floor is not level...that’s the issue.’ So my husband said ‘fine, then give us back the $200 we originally paid if you guys can’t fix it. Why did you guys take the money if it’s not something you can fix?’ The guy said you have to calm the office. So he calls and the lady he spoke with had horrible customer service, rude and not even willing to try and resolve the issue and come to some type of agreement. He asked to speak to someone of a higher position and she told him no. Don’t do business with this place!! They do not stand behind their work!!

Unsatisfactory rating. Ordered on August 8, 2020 and still have not had a response from the Management of Mesa Garage Doors to date October 15, 2020. Paid for and scheduled a 4th location and still have not heard from anyone at Mesa Garage Doors!

Great experience with Mesa! Beautiful Garage door was installed today. Eduardo V was my installer. He did an excellent job and explained everything! Thank you Eduardo for a job well done!

Wanted to hire someone reliable so I went through the quote process with Meza Garage doors. Paid $100. Deposit. Waited two weeks for install. Got a call the at 10AM the day of install advising me that the installer called off. As unreliable as anyone from the street. Canceled order and now have to wait 2 weeks for the refund.

This is the worse garage door company. They came in and I told them what I needed so they made the appointment I made a appointments twice and twice no call no show after taking money for a down payment. I contacted Cynthia Lopez several times and she ignored my calls. This place only takes money and run I will be contacting the contractor association regarding this business.

I will preface this with our garage door finally died and would not open. The opener has been dead for some time, but the actual door finally gave out. We have used Mesa Garage Doors In the past, with no complaints and have even referred them to neighbors, friends, and family. That being said I was comfortable having them come out and replace the door and opener as we need to have access to the garage. However I will NEVER USE MESA GARAGE DOORS AGAIN!!We had a manager (Greg) out to complete estimate, during the meeting, Greg (The manager) advised he would need a clear space for his technicians to work. I advised I would have the required area clear, however, I would be unable to move the pool table as it was too heavy to move alone. The pool table is in the center of the garage, however the actually opener is to the right of the table and could be worked around. Greg advised that his technicians would not need the pool table moved as they could work around it without a problem. Please also keep in mind the pool table has a thick cover on and around it to prevent it from being damaged.After the price was agreed upon, I ordered our new garage door and opener and had an install date of 4/21. My family and I cleared the area required by Mesa to complete the work. On 4/20 at 456PM I received a voicemail saying my installation date had been postponed until 4/28. This was 4 minuets before the (reasonably argued end of day). The reason for the delay was the door had not arrived at Mesa with their shipment and was back ordered. Apparently they dont check the shipping manifest before they unload the truck and or provide notification to customers until convenient for them. Meaning I could have been notified earlier then 456PM and would not have had to take 2 hours off of work to clear the area. I called the office manager Cynthia who advised this was not their problem as the door was delayed and they were not responsible for that per their contract. I requested to be contacted on 4/27 to ensure the installation would take place on 4/28 as I would now have to move everything back into the garage and then back out again on 4/27 and did not want to risk the chance of the door being delayed again.On 4/27 at roughly 415PM I had to call Mesa to confirm my install date and time as they failed to do so. I was told that my installation time was between 10am-2PM.On 4/28 the technicians showed up and refused to do the work saying the pool table was in the way and they would not work around it. I spoke with the technicians and a manager (nameless) on the phone, who said they would not install the door, unless the pool table was removed. I explained to both the manager and the technician that Greg had approved the work to be done without moving theI WILL NEVER AGAIN GIVE THEM MY BUSINESS, NOR REFER THEM TO ANYONE. This has been an absolute joke as far as Mesa Garage Doors reliability and customer service

Best company ever! Terry is incredibly knowledgable and goes over and beyond expectations when we had questions or needed assistance. He sold us a great garage door and we are so happy we went with Mesa. Ask for Terry if you can.

This is by far the worse company I have ever done business with. I custom ordered a very expensive door from Mesa. Less than a year the cable is frayed and the wheels bent. The cable is just seconds from breaking. I called for service to let them know the cable is about to break and the wheel is bent. Vanessa is the girl that handles warranty issues. It’s been a month now and I have to schedule with my Tennat to take off work and meet their tech. They will schedule and never show up. They never call to let you know they are not coming. I call for hours trying to get ahold of anybody that can help and it always the run around. I leave 30 messages and never get one phone call back from this company nor Vanessa. After days of calling we reschedule and they don’t show up again. This has happen at least 10 times. They finally send a Chris their tech to come fix the door and he says he doesn’t have the parts and someone will call. This company will never call and it says of calling again to reschedule for them to not show up again and again. After a month they finally send a guy out and he says they need to make a new door. He says it to wide. This company does not replace the frayed cable and leaves it to break. It’s a very dangerous situation if this cable breaks and falls on a person or a very expensive car. I have called and left messages for all types of management. I have called and left the owner Dwight Esnard to call me back and he will not even call back. This company advertises they are veteran owned and operated. They promised to take care of their veterans. Is this how our American made comoany really treats their veterans? Don’t NOT buy anything from this company. Their customer service is by far worse than any company I have ever dealt with.

Terrible customer service. They installed wrong panels . Now they will not return phone calls. We scheduled 2 appointments for them to come out and they never showed up and no calls as to why? Left messages for the management, but to no avail. Beware!

Promptly arrived and quickly but accurately installed a new garage door motor and rail. Sergio was very efficient and skillful. We are very pleased with his work.

Big thanks to Mesa. Mr. Gregorio installer. Pro job. Came ready & fully supplied. Worked meticulously & efficiently. Before that, Randy came out for estimate. Spot on.

Company sent out Brett C. He did an amazing job fixing my parents garage door. Very cordial and professional. We will definitely recommend your services to family and friends. Thank you.

Do not use this company. Stay away ! Installed a new garage door 3 months ago, not working properly, 3 schedule calls for maintenance, no one shows up or calls back . Been trying for 3 weeks to get them back out . Stay away, wish we had .

Best customer service. Quick, kind and a pleasure to deal with. Our service technician Oscar was so helpful. Refreshing to see such great customer service especially these days.

They are the one to beat with their unconditional service. Mesa Garage Door manifested a very productive and comprehensive outcome when they successfully fitted my garage doors. Their men were so approachable the entire work who did their job perfectly with efficiency and professionalism. Their manner in working were detachable that made them more reliable! I would really recommend them to my relatives and known friends! Deeply approved!

I had mesa garage door come out to fix the garage door, he opened the door manually and noticed it was unplugged, then he plugged it in and connected the clip and it worked perfectly, until it started opening on its own at all hours. They charged me 199.00 for plugging it in, in a time when we all lost our jobs and money is tight, family run business right, Im glad Im not part of your family

Do not use them! They just worry about selling them and then don’t care what happens! I just had the completely new door and motor installed two days ago. It won’t stop beeping, it pops open and won’t close, and shows errors on its keypad that no one showed me how to work. I called and asked for someone to come fix it but they claim they “don’t have anyone in the area to fix it until Monday”! Really? Have someone drive here and stand behind your product!!!! It beeps continuously 24 hours a day! I installed the new door because my house is up for sale. Prospective buyers are unsettled by a garage door that won’t stop beeping that is supposed to be new. I am furious!

They received our down payment $3700 and we have been getting the run around. So we are in the process of contacting the better business bureau and the Television News troubleshooter. We just wanted garage doors and 6 weeks later there is nothing.

Years ago, we used Mesa and had a great experience. I dont know if they have gotten bigger and have lost quality in the process, but we contracted with them to do doors at our new house in August. By October, we were still waiting to hear about when our doors would be installed, and were told it would be another 6-8 weeks. Turns out they didnt order it or do it correctly. We asked to cancel and for a refund, which they AGREED to do....but now over 8 weeks later, still no refund!!!! I call all the time and they keep saying the refund is being processed, but nothing happens...I get no calls back from anyone with information. Id give them a zero if I could! The people I speak with when I call are nice and honestly embarrassed that its taking the Accounting department this long....so I give them a 4 for their attitudes, but the accounting department and upper management deserve a negative number! I wouldnt recommend anyone to use this company!!!

2nd time Ive used Mesa; 1 time complete install, very happy. 2nd time, replaced everything except the door itself in 2019. Invoice was dated back to 2004 and again this work was done in 2019. Called 5 times and they will not respond. I paid cash and have the written receipt with the wrong date of the 2004 installation, and it says a 10 year warrantee with no certificate reflecting it. I cant even read this written receipt. The tech was the one that gave me the price which I found uncomfortable since I would think it would be the company representative giving the price. Who knows if what I paid is accurate having paid cash. Should I not get this resolved I will take a ride out to Anaheim and beat down their door to get someone to address what they did to me. I was in construction for 30 years and referred countless customers to them. I would never refer them to anyone else. Dont believe their radio advertising. Its BS.