I would stay far, far away. The sales process was good with John and Dorothy. They care. It is the after sale that has been horrific. From day one, May 15, my docking light switch and fresh water switch were bad. I cannot use either. I have asked for the switches to be ordered and I keep getting a run around. They said a few weeks ago that,” their rep would call them On Tuesday and they would then be in touch with a update. NOTHING! I have called, e-mailed with no response. I reached out to aLocal Robalo dealer who was more than accommodating as they are the samecompany as Chaparral. They researched the information, ordered and already have the new switches and are installing them. I would drive to Connecticut next time if I purchase another Chapparal so that I do not have the continued aggravation again with this dealership. Stay away!! Trust the negative reviews and learn from my mistake. They just don’t care after the sale and the sad part is you’re dealing with the owner who does not give two hoots.
Not a good place to buy a boat. Promise you the world then leave you stranded as soon as you buy it. Bought a boat 2yrs ago have a hard time getting in touch to fix warranty items
Great place to keep your boat and the technicians do great work on your boat!
Family owned and operated. The staff is super friendly and helpful A+++
BUYER BEWARE! George sold me a chaparral 2,5 years ago with a newer 5.8 ltr V8 engine. I went off the pictures theyd posted, looked really great but at arrival for pick up, it turned out not at all what theyd posted online. The older pics didnt reveal some damage on the starboard hull either and of course they never mentioned the non operational stove, non operational water heater and why theres always standing water down the steps when you enter the cabin. The toilet had been replaced for a chemical one since the original had stopped working, we guess..duh.The deal was done so we couldnt go back on it but we should warn buyers for their shady business practice. Its nothing to them since youre just buying an older used boat instead of a shiny new boat but it hurts non the less.They seemed nice folks, but if you see a used boat here that you like..check it out thoroughly, in person because you cant take their word for it. ASK FOR RECENT PICS, DATE STAMPED, if you see something on the internet you like from them, because you cant fully trust them, unfortunately. Buyer Beware!
If I was able to choose 0 or less I would that’s how bad this place is
The worest boat dealer you will find.Please watch your steps if you are heading there.I dont recommend this dealer to anyone
Have been dealing with Rob and John for over 8 years and two boats later there just a class act.Totally respectful and always willing to help with information and service if needed.If your buying boat these guys will take care of you and give you the service you deserve !!With a smile !!
Great facility. First class employees.
Place was awful customer service it awful do they don’t tell you all the information and flaws of the boat Do Not buy from these people!!
Nice quite marina great service
Purchased a new Chaparral 246 everyone was very helpful looking forward to this summer and hitting the water .. Thanks to Jeff and John
Very friendly and great service.
They sell Sea Hunt boats, how bad can this place be?Im interested in stepping up to a Sea Hunt; Ive only been to the marina once, but I liked the floating dock setup, convenient location, and once the sales staff knew I was serious, they were very nice and helpful.
Sales, service, the gas dock everybody here is nice polite on time, straightforward and the same price as gypsy boatyards. They have the staff and parts in stock
Great place to spend vast amounts of money.
Best advice stay clear, promise the world and deliver nothing. A lot of boat dealers out there stay clear of this one!!!!!!!
Sales people are great. After that, good luck. Service is horrible, as they are both incompetent and rude. Expect to be lied to and cursed at. Buy your boat elsewhere.
You know what youre doing, there is always a bad day. You have everything I need.
John is great