I go there when i need split rail fencing and general advice on projects and the team is always friendly and knowledgeable. Always quality products and reasonably priced. Keep up the good work!
Bunch of grumpy old men who have a terrible attitude. No wonder these small stores have died. I went there and nicely asked for help only to be given an attitude.
I can only speak about my experience with the Kitchen Remodeling department.It has been a month (March 8th) since we have heard *anything* from Greg to move our project forward. We went in and spoke w/ him for 15-20 mins about cabinet options, etc. We tried to make an appointment regarding kitchen measurements before we left but we didnt come up with a date and time. He said he wouldnt be around the next week. After I got home, I sent over our kitchen pictures and ceiling height as requested. No response. So two days later I emailed him and asked if he had gotten them okay. His response was that he received them. The short response was fine, so then I decided to send over what kind of cabinets we liked, additional measurements, a time to meet, etc. and we have heard nothing back. Greg mentioned hes the only designer there. We can understand that and expected some delay, but no response for a month? Long story short -- we just placed an order w/ another company for semi-custom cabinets to completely update our kitchen.I would have emailed this info over to the company directly, but there is no email address provided on the website that I could find. Clicking on contact brought me to a page that only has a place to sign up for a mailing list.I am not interested in any response or explanation. I just want to let PJ and Greg know that we are very disappointed in the lack of customer service. Also I want to let other folks know that you might want to shop around before trying to stay the course w/ this company for your kitchen renovation. Thanks.
A little more pricy than home Depot, but the staff is very friendly and helpful.