Shawn has been most helpful. A couple months ago I stopped in and he helped me, so I went back and again an awesome experience. Shawn should get an award for how professional, efficient and polite he is.

Quality parts at a reasonable price. Friendly and helpful service. I have no problem recommending autozone for all your parts needs.

My wife and I went in to check my daughters car battery and Christopher was awesome!! He tested the battery and explained everything he was doing. We needed a new battery and he helped us purchase a new one and he installed it. While, explaining everything he was doing. HE WAS AWESOME!! Thanks

I was traveling in Iowa from out of state when my car battery died in Boone on an incredibly hot day! The jump from roadside assistance didnt work and a new battery was recommended. I called the manager, Nick who quickly checked to ensure they had the correct battery in stock. I called for a tow but was told it would be at least 2-3 hours before they could reach me and tow me to AutoZone for the battery. Upon hearing this, Nick offered to bring the battery to the parking lot where I was stranded and install it himself! I will be eternally grateful for the exceptional service I received!! Saying he went above and beyond is an understatement!! I highly recommend this AutoZone!! Thank you Nick!!

Very great people. Very helpful. Good prices. And they recommend the right item for they best buy

Super friendly and knowledgeable staff, and they had the part I needed as I was traveling through town. Highly recommend. Two thumbs up. Would shop here again.

Upon arrival, I instantly got help from the staff. I was not hassled with up sale. The advice I got from the associate was in my best interests. Great Staff!

Good service. Helped me while he was on hold

Amazing competent employees and management. Clean, organized, and comfortable location to visit. Highly recommend.

When I had gone in today I was looking for a new headlight for my car and I had mentioned I didn’t know anything about it to the lady at the front. She explained the bulbs to me but when I had asked how to install it she kind of blew me off and referred me to other stores to install it. The overall experience wasn’t the best and I had gone to this location because of the reviews saying how helpful the employees were and how they would assist in installation. This was a disappointing experience especially being the first time buying headlights.

Great service and have everything I always made for my Bronco

Went in with a dead battery/alternator issue. They hooked it up and checked and recharged the battery for me and found it was an alternator issue. I was going to install it before going home cause my truck died in the parking lot and wouldn’t start. The guy that helped us (bad with names but was from Illinois) jumped right on helping us with it and even did most of the work to install it. Super helpful and super awesome service would totally recommend.

Great guys. Even helped me fix my brake light. Highly recommend.

When I walked in I was greeted at the door and asked what I needed help with. I was escorted to what I asked for I then said I had other browsing to do. After that it was akward the manager was being rude to the girl that worked there. All in all very unprofessional they have lost my business

Nick was super helpful in getting me the right battery, installed it and performed an electrical check. Also charged up the battery on our second vehicle so it could be tested as well. The best professional service!

Great service! The staff go out if their way to be helpful. Exceeded my expectations. Helped me fit my replacement headlamp. Thanks guys!

Shout out to Robert who helped me install tail lights and a headlight tonight. I had never changed a tail light before- so it was a relief when I was able to purchase them in store and have help switching them out free of charge. Thank you for going above and beyond!

We live out of state and my daughter attends Iowa state. She was having problems with her car not starting. Called your store and employees went above and beyond to help me help her! Got a jump to get the car there. Employees tested her battery, not good, recommend a what one to but and installed it for her. Also due to the jump start, apparently her car is known to blow the power steering fuse! Luckily her fuse box was under the hood and they were able to locate the blown fuse and replace that for her as well!! I can’t thank your employees enough for all their help!Sincerely,A very thankful and relieved mom!!!

They go the extra mile for you here! It seems like every time I come in, Im looking for some odd part and these guys just keep after it until they find it. Highly recommend!

Went through 2 driverside wipers in 1 month. Nick helped correct the issue at no cost. The kind of service that gives you no choice but to come back!

I went to autozone today with a headlight out in my car. I dont have much knowledge with cars and I knew it would be simple but I definitely didnt know how to change it. Two of the gentlemen working today were extremely quick to help me and not only helped me pick the correct lightbulb, but installed it for me as well! I was in and out within 10 minutes! Very friendly and knowledgeable as well. :)

My sister bought tail light bulbs here. She asked if the person could install it, he said, no..but you can watch a YouTube video and figure out how to do it yourself. We drove across the street to OReilly Auto Parts, a gentleman who worked here installed the light right away for her at no charge. I will definitely take my business to OReilly from now on!!

Great service, I highly recommend coming here!!! The workers are so nice and will help you if you are having trouble!!

I went to autozone today to get my battery replaced. The three guys that helped me were super nice and went above “normal” customer service expectations. I forgot to get their names but thank you for your help it’s greatly appreciated!

F.F.F. Fast, friendly and fair.

They dont come outside and help anymore due to covid is what i was told,although i seen an employee helping someone at there car,maybe it was just me.

Always willing to help me find what i need.

Hiyou want it done right the n you found the place

Ames AutoZone is a great place to get parts. Excellent warranties on their parts too! The Ames location does a great job helping find the correct solution to car problems. The people there are TOP NOTCH!

Always willing to answer questions and help me find what I need.

Got the parts I needed, and worked perfectly

Received the wrong part from the Ankeny store a week ago. Living in fort dodge went to the Ames store to exchange it and could not find the receipt. He was having a bad day apparently and still helped me. Will definitely be going back to the Ames store more often

Very helpful and polite staff.

My first time there was last night. I thought I knew what I was doing but had a question, the man that helped me was so great; told me of a less costly solution and then volunteered to show me how to actually install it so I could learn. When I told him it was not for my car but my sons he said to send him back and hed teach him. So refreshing to receive such a high level of service, especially considering there is little upside for the business, I spent ten bucks!

Good staff and willing to help.

Nice people

They are always there to help. Got what I need and willing to help any way they can.

The customer service at AutoZone was impeccable! I had never visited that location before and was casually given a suggestion to visit there to purchase a car battery for a good price. Add an employee who is on break asked me what I was looking for and I told him and he got off of his break and went back in to look something up for me. He came back with a battery that was 30 to $40 less expensive then two other competitors prices. I was on bicycle and after a long journey to find a battery at my first stop it was going to be either riding the bicycle with a car battery or taking the bus with the car battery. An employee suggested that he could give me a ride home after he got off work in 20 minutes. I called a few of other businesses to find out their lowest price on a car battery and decided to go with the low price at AutoZone. An employee was going on another delivery an offer to not only take me home with my battery but to also put my bicycle in the back of the work vehicle. I cannot say how impressed I am that everyone went above and beyond their jobs and no one was acting selfishly or two me a bottom line for commissions. I truly think that the employees at AutoZone on South Duff have my business for the duration of my stay.

I came to replace a bad battery in a very cold and windy day. It took the mechanic (I wish I had asked for his name) about one and a half hours, because the battery was located in a place that was hard to reach. I wanted to observe the process to learn how this was done, but had to flee into the store after watching 30 minutes, because I was frozen. I grew up in a cold area and still could not stand the cold, but the mechanic patiently and carefully finished the job, all in the open air! I really appreciate the professionalism.

Very courteous professional service staff.

Highly recommend them. My car died in front of their place. Not only did one of their employees pull me into their lot with a truck they also gave me to tools I needed to fix the problem on the spot.

Great Service Dusty outstanding job

Always very helpful

I have to say how appreciative I am for the team at this location. My daughters (student at ISU, Go Cyclones!) vehicle needed a new battery during this last cold snap. They had the exact match in the door in 24 hours and installed it as soon as she got there, while she waited. Outstanding service from the time I called (talked to Colt) to when the battery was installed! Thank you very much!

Went in looking for a certain mirror, the person that waited on me was very helpful. Thamks.😊

They were awesome! I needed some parts in a pinch. The manager personally drove to Des Moines and Ankeny, got the parts, and drove them up to his store that evening for my pick up!!! That’s just crazy, who does that? Thank you autozone.

Guy was helpful and friendly. He did a bunch of tests on my battery for a couple hours and told me it was fine. My car still wouldnt hold a charge so we went to a different autozone and they told me the battery was terrible and needed replaced. Got a free replacement under warranty!

Good customer service

Great store! Manager is certified mechanic and I have never stumped him on a car question! Definitely my go-to parts and advice store! Big selection, good prices.

Only shop in town that had what I needed

Huge shout-out to Johnathan behind the counter!!! Very kind & knowledgeable!!!!! Went over & above to ensure I was taken care of in a timely manner. Thanks again, great service & highly recommended!!!

I came in trying to get a few parts for my 2001 Rav4, I understand it is older and finding parts is a little harder but the only had half the stuff I need in stock. The were fast about ordering the other stuff but turns out most of the parts I got from them were wrong and didnt fit my vehicle. I left disappointed and crossed the street to Advanced Auto, not only did they have my parts but had them installed for free before I was even done paying.

Our church bus wouldnt start after having a meal at Panera and getting ready to head back to Waterloo. Dave and Sarah went above and beyond in doing what they could to help us. This happened on June 26, 2019. They were part of the team of people God pulled together to get our people and our vehicle back home, and we appreciate them!

Ames Autozone is outstanding. Drew helped me with a difficult situation concerning a hybrid Honda. We had a battery replaced, and the battery turned out to be bad. He replaced it and got me back on the road again. THANK YOU, Drew.

Well they didnt carry what I needed but shawn still helped me by pointing me to the Can Am dealer and said its best to stay with recommended oil by manufacturers specs

When I had car problems one the employees gave me great advice on a good place to get my car diagnosed for free

Free check engine lights are really what Ive been here for. Fast service for that. Looks very clean and well stocked.

Good people and prices

Very knowledgeable and helpful group

Nice and helpful staff. The layout of the store is a little weird.

Drew and the boys go above and beyound to get me the parts I need when I need them...Good job guys!

Good prices and friendly helpful employees!

I was helped extremely quickly to both buy turn signal bulbs and was able to return them and replace them when they were not a fit.

No issues here. Prices could be better though.

These people care about helping you. Its helpful

Very friendly and helpful, I always come here for detailing supplies. Theyre rewards program is worth it too if you make frequent purchases over $20.

Great help in store, thanks.

Always reliable. Good hours. Have never had a problem with parts. Tool rental is a good plus.

Favorite go to place for parts. These guys are awesome.

They people here are always helpful! Shawn is fantastic to deal with.

I had them check my battery, found out it was bad, so i bought a new one ...they installed the new battery, everything went well, very helpful as well as quick, i was in and out and able to get on with my day.

The counter person that helped us talk to layman terms instead of talking in mechanic terms so we understood where he was talking about. I also got a 10 dollar rebate

These guys are awsomeI was their hub driver

My favorite auto parts store. They exchanged a defective battery with warranty a year after we bought it, no problem. They even swapped it out in our vehicle.

Said my car was in tip top condition.. I guess tip top means that its okay if it wont start the next morning. But hey, we all have different definitions of things...

Staff is very knowledgeable. I highly recommend there service.

Polite, helpful, knowledgeable about what I was working on. The parts I needed were in stock and decently priced.

John S was very helpful in helping me out with my car. He helped me find the part I needed, get it installed and read the warning about why my check engine light was on. Thank you autozone

Every time I stop they have the parts I need and great service!

Been finding always nice respectfull workers,

Yall Rock! Gas cap on the counter when I arrived. Long road ahead and I sure didnt need a fuel pump code popping. Thank you!

Good parts

Its always a good place to buy the parts I need

So embarrassed. Im a big fan of autozone. But never once had experienced where a lady (manger) was openly racist. Not only does she treat minorities disrespectfully but treats her employees like crap right in front of customers. Be aware of this please. Her name is Lilly Scott.. if this ever happened to you please call their corporate office! Let them know!!!

Not my first choice store to get my needed parts. But is there when needed.

Fast service. Helpful and listened.

Pretty standard for what I expected. Service was slow and staff was arguing with each other in front of customers.

Very helpful knowledge staff took the time to answer questions and find options

They did a free test on my battery and Alternator and didnt try to sell me anything I didnt need.

Great had everything I need and at.good.price

Great Place. You can ignore the negative review below, because that is far from the truth. The workers here were extremely helpful and very dedicated to properly implementing everything into your car. My man Bart at Autozone helped me for almost two hours in zero degree weather to get my battery properly replaced and the bracket fastened down. It was a 2005 Honda Pilot, and not only was the layout odd, but some of the bolts were rusted over. He never complained once, and didnt try and upsell me on things that I didnt need like some other places would. Not only does Bart deserve a fat raise, but you arent going to find better service in the area than you will at Autozone.

Its better then the other ones around on $$$

Very helpful staff, helped me fix my battery and diagnosed my car. Will shop here again

Very helpful staff. They helped me in filling the ferun to my car after purchasing it from them

Good selection of items in stock usually

“Looked up” a part and it didn’t even come close to fitting. They then said they couldn’t take it on a return even though it was unused. They sent me back here 3 times to speak with “‘managers” and each person said it had to go to a different manager. This is why I go to oreillys

The staff is extremely nice and helpful.

Great prices and knowledgeable staff makes for a go to stop for all of my auto parts needs.

Great place to shop for auto parts.

Maureen and his team go above and beyond to help their customers. Thank you for your help warranting and replacing my battery; cant appreciate it enough!