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Doug Smith Subaru
501 W Main St, American Fork, UT 84003, United States
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Doug Smith Subaru
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Ch
Review №1

A few weeks late, but I just purchased my first Subaru car from these guys and I’m in love with it! Mitch Hall is an excellent salesman and they were able to fit things to what I need. It was very smooth and fast, no problems whatsoever. 10 out of 10 recommend these guys!!

St
Review №2

We went in hoping to find my husbands dream truck, and we were not disappointed. Our salesman Pablo L. was amazing to say the least. He treated my husband very very well and my husband had an amazing experience. We will definitely be back for our next car. If you want a good salesman ask for Pablo he’s very knowledgeable, friendly, and will definitely get you the best discounts.

Ca
Review №3

I work with Pablo In finding my perfect car. Since I am a realtor the correct vehicle can make a big difference. I had a great experience I definitely recommend Pablo!, he was amazing!!! Thank you so much !!

Ky
Review №4

As an out of state buyer I could not be happier with the service that Brandon Huff provided. The entire buying process was extremely simple and efficient. I will definitely use Brandon again for my next vehicle purchase.

Ve
Review №5

Great service from Ben and Dempsey. We bought our second car with Doug Subaru, and they always take care of our family. Ben is always patient with us, and understand our needs in a car, never tried to push us to buy one. Dempsey was very understanding and answering all our questions, same as Ben. We highly recommend Subaru, it’s a great brand for safety.

Na
Review №6

I purchased my Crosstrek from Mitch about a year ago. He was so wonderful and helpful and willing to work with all of my requests and financial needs. This review is LONG overdue, but Mitch deserves all the praise. One year later, and Im still loving my ride. Thanks so much, Doug Smith Subaru Team!

St
Review №7

Brandon Huff was the most helpful, accommodating salesman I have ever dealt with. He was kind, courteous & helped answer all of my questions without making me feel unknowledgeable. He went above and beyond to make my experience a fantastic one.

Ka
Review №8

We had such a great experience with Doug Smith Subaru. Caitlin was amazing and helped us through the whole process of ordering our brand new outback and kept us updated throughout the whole process. After many terrible experiences at other dealerships, it was so refreshing to not be pressured and have someone who was actually looking out for our needs!

Re
Review №9

Craig Tedesco was a joy to work with and treated us like family. He went the extra mile and made sure the car we chose was exactly how we wanted it. He was mindful of our time and listened to our needs. We would absolutely recommend Craig and his team at Doug Smith in AF to anyone! We love our car!

Pe
Review №10

Took my outback in for its first service. Pulled into the express lane (no appointment), was greeted immediately and directed to the customer lounge. Less than 5 minutes later received a text from my service advisor Tracy introducing himself and letting me know how to contact him with any needs. 13 minutes later I received a video link of the multipoint inspection and findings with Tracy explaining what was looked at and what was found. 10 minutes later car was done, keys handed back and service report provided.All-in under 30 minutes for oil, inspection and tire rotation.Ive spent more time than that waiting for an advisor to check me in at other service shops. One more reason Im glad I purchased from these guys. Actually looking forward to getting service done if this is the new benchmark.

An
Review №11

Brandon Huff was fantastic. We shopped for a car over several days and every time we came by he was welcoming and professional. He answered our questions and clearly knew his stuff.He worked with us on our trade-in and got us a deal we could all feel good about. Then when some additional help was needed, other members of his team stepped up and took care of us. I highly recommend working with Brandon!

Vi
Review №12

This is my fourth vehicle purchased.And Nelson Mousques, is hands down the best salesman I have ever met.I reserved the vehicle out of state. Nelson came by to pick me up at airport and even offered me a room to stay overnight due to the flight schedule.He is passionate about his job and life, giving no pressure but smooth transaction and service through out the purchase.Would love to work with him again.

Mo
Review №13

I went in for the Subaru loves pets event and Craig Tedesco took such good care of me and my pup! He answered all my questions I had about my Subaru and was incredibly friendly and helpful! I highly recommend him to anyone looking for anything Subaru related and will be coming back for all my needs!

Is
Review №14

Craig Tedesco was an amazing salesman. He helped me find a great first car at a great price! Super friendly and patient guy.

ka
Review №15

Brandon Huff is amazing! He was quick and efficient and helped the car purchase run smoothly. Hands down the best experience I’ve had with a dealership!

St
Review №16

I just purchased my 2022 Outback Wilderness and I absolutely loved my experience. I came into test drive a wilderness but with high demand and shortages I was left to drive an Outback Touring XT. Pablo was quick to point out all the similarities and differences between the two trim levels so that I could get a decent idea of what the wilderness would be like. After that I was able to put a deposit on an incoming geyser blue wilderness spec’d exactly how I wanted. Pablo kept me up to speed on where it was in the build process and when I could expect to see it. To my surprise it got in quicker and I was able to get it sooner.Pablo collected my info that morning to build the deal and I am not exaggerating when I say I was out of there in less then 5 minutes. Everyone hates being tied up at the dealer but I was pleasantly surprised at the speed. Also he did all of this on his birthday/day off!I worked in car sales a few years back and I know some of the lies and tricks salesman will pull to manipulate you. Pablo and the sales team were very honest and transparent about everything and made the process extremely easy.I plan on buying from Doug Smith Subaru and Pablo again.

Kr
Review №17

Best car buying experience ever!! This come from someone who has bought a lot of new cars through the years and hands down the fastest and easiest buying experience. Mitch was amazing to work with and very patient as we had a tricky trade in. Love love love our new Outback, I wish we wouldn’t have waited so long to get one.

Se
Review №18

Had a awesome experience at Doug Smith. Dempsey Bowling made our first time buying experience one of a kind. Couldn’t recommend more.

Ci
Review №19

Dempsey is awesome. We have worked with him in the past. Even though Dempsey is our Subaru guy this time we decided we wanted a Kia Seltos. That didn’t matter he was right there for us. And because on-site inventory is low he always kept us in mind. When he found out that a few where scheduled to be delivered in the coming month he call and let us know so we could get one when delivered. He made everything seamless. Next time you stop in to Doug Smith ask for Dempsey. He can hook you up with whatever you are looking for.

Je
Review №20

The service department at Doug Smith Subaru is amazing. Fast and effective and Ashlynn kept me informed on the progress in a timely manner. It is always a great experience!

Sa
Review №21

Craig Tedesco and the rest of the Doug Smith Subaru team who helped us with our Outback Wilderness purchase couldn’t have been more professional and accommodating and friendly. We have been customers of theirs for years and we absolutely love working with this team.

Ji
Review №22

Love Doug Smith. Ive know these guys for 30 years. They are always efficient and fair in service. Ive had Subarus and Jeeps serviced here and always get the job done right.

Me
Review №23

Mitch Hall was AMAZING! He was so patient and helpful with everything that I needed. I was getting my first car and didn’t really know what to expect but he made it so easy and stress free, as he helped me step by step. I loved my experience at Doug Smith Subaru and I love my new car. If anyone needs a car, Mitch is your go to man!

Ru
Review №24

Honestly the best and fastest car buying experience Ive ever had purchasing a viehicle through any dealership. Craig Tedesco is a good and honest dude. Definitely will be a returning customer.

Mr
Review №25

Pablo was an amazing salesman and he helped me and my family find the perfect car for us! He worked hard and was very knowledgeable able all the cars. He helped us quickly and efficiently so we wouldn’t have to be there for hours everyday trying to find the perfect car and information. We were in and out with our dream car in no time at all!

Ta
Review №26

Efficient and truthful. Moved my mom from ID to UT and a light came on in the car. Called while we were on the road and got us in early the next day. Told me they would diagnose and call before work was done. They did, got it done and ready within a few hours. Nice people all around.

Br
Review №27

I recently bought my first vehicle from Blaine Brady at Doug Smith Subaru in American Fork. It was a great experience for buying my first car. Blaine was very helpful and informative and made it an overall easy experience!

He
Review №28

Blaine Brady and Doug Smith Subaru helped me to have an easy experience buying a new car! Always friendly and helpful, Blaine made me rethink dealerships and how they should be done. In and out, great customer service, wonderful facilities, and great staff. Thanks so much!

Ek
Review №29

Ashlyn, was awesome! She took great care of me and got me in and out fast. We have had many Subaru’s over the years and I love the new service feature where they send me a video of the status of work they did while they are under the car.

Ma
Review №30

Craig Tedesco sold me a Subaru on September 7. Craig was informative on the vehicles and was able to answer all my questions. He let me test drive several cars to see which one I liked best. I ended up purchasing a car because of his knowledge and personality as a salesman.

Tk
Review №31

Mitch was super great! Doug Smith Subaru was the best experience I have had buying a car. I would recommend Mitch and the dealership for sure in the future to all my friends and family.

Ad
Review №32

Brandon did a great job and helped us make a smooth transition into our new car!

Cr
Review №33

We have always received great service from the service department at Doug Smith Subaru.Always a pleasure to deal with, along with competent technicians on hand.It would be nice if all dealerships provided Doug Smith’s quality of service.It should most certainly be mentioned that Ashlyn has always been very helpful and outstanding in her customer service.

ch
Review №34

Dempsey was great to deal with. Very knowledgeable and not pushy at all.

As
Review №35

I loved my experience at Doug Smith! Mitch Hall is the best! He answered all my questions and helped me find an great car that i was looking for! Huge thanks to Mitch for helping me buy my first car!

Ly
Review №36

Nelson was so helpful! He made sure we understood the whole buying process, and walked us through all of the features of our new car, and how to use them! I was very impressed!

Je
Review №37

Great guy and easy to work with! He even came back to finish the paper work the night of his birthday.

Vi
Review №38

Ive been with Doug Smith since 2014.133,000 miles later, my 2005 Forester still strong, ready anytime and any conditions.Dan Kay (my advisor) helps me to check what needs to be done on my 2005 Forester.Before Thanksgiving 2020, I did the Complementary check up cause I need to drive to Cali. The inspection showed that I need to replace my rear breaks.Set appointment and go. During a thorough second inspection, Dan noticed that my brakes can go for another 30,000 miles.Thank you, Dan, for keeping my 2005 Forester safe and save my wallet as well.My visit cost me $0 and I drove back home from Cali already.Smooth and fun ride.

Me
Review №39

My family and I had a really good experience shopping for a mini van here. Blaine was our car salesman and he did a great job helping us see all of our options. He didnt pressure us at all and we appreciated that. We ended up getting a used Toyota Sienna and its in great shape and it was a good price.

st
Review №40

While historically I have disliked the whole car-buying process, I was very pleasantly surprised by our experience at Doug Smith Subaru. No pressure, no hype... Brandon Huff listened carefully to our needs and offered several suggestions of vehicles that we should consider. He did an excellent job of navigating us through the choices, and even the document signing process (usually a mind-dulling but necessary step) was efficient and painless. If we ever need another vehicle, Im going back to Doug Smith Subaru!!

Je
Review №41

Dave was great! He wasn’t pushy with my purchase and seemed like he just wanted me to get a good car for ME. I had a wonderful experience with him! The manager there as well, I forgot his name, but he was apart of my experience and was awesome too. Thank you so much for helping me find a good car!

Da
Review №42

I got my car here from reserving it about a month ago. Ive never reserved a car before and was a little nervous but the entire process with communication was great.David Elsberry was my salesperson and he did a great job at making the entire transaction very comfortable and made sure all of my questions were answered and I felt confident taking possession of the car. I have only gotten one other car new before and this was the best experience Ive ever had!I came into this thinking very negatively about car dealerships based on my past experience, but I loved this one! I got my credit and payment locked in before coming to the dealer so I was in and out within probably an hour! Id been shopping locally for my model car for a few months and this dealer had it the lowest and I was very happy to see no games on pricing at all! This is my first Subaru and Im sure it wont be my last!

Jo
Review №43

Absolutely loved my experience with David Elsberry! He was hands down the best. Great conservationist, not a single awkward moment. Super professional and wants you to get a great deal! I highly recommend coming to Doug Smith Subaru and seeing him!

Ju
Review №44

Had a great experience buying our son a car. Craig Tedesco was awesome and did everything he good to get us the best price. He was knowledgable and personable. Will definitely come back.

Ha
Review №45

Always a good experience here. The services were done quickly and they kept me filled in on everything. Ashlyn was so sweet and very helpful with any questions I had and the staff was so efficient.

Ca
Review №46

Mike B. made this process so easy. He wasn’t pushy at all—it felt like a friend was selling us a car. He took his time, made himself available, and answered all our questions to find the right car for us. Would definitely use again.

Ma
Review №47

I recent purchased a car from Doug Smith Subaru and my experience was 5-stars! In particular, Craig Tedesco was great to work with - he was very helpful, patient and understanding of my situation. The whole dealership is a no pressure, make yourself feel at home atmosphere. I would also like to shout-out Derek S. for helping me get my loan paperwork all worked out. I would highly recommend Doug Smith Subaru for your next car purchase - I am so glad I chose them to do business with!

Er
Review №48

I have bought 3 cars through Doug Smith. I love this dealership. Their service is incomparable. Dempsey is the best! Ill be buying my next car with them. Its always a fun experience.

Ka
Review №49

I recently had my car serviced here and it was the best experience I’ve had with my car. Mike was very helpful and answered all my questions. He explained what would be happening with my car and why. He was very flexible when I picked up my car, I couldn’t get it at the normal time so he worked it that I could pick it up later. He was super helpful in explaining what issues my car had and how to get them taken care of. My Kiwi sounds and runs better and I will definitely be coming back for all my car needs.Plus they washed my car and it was so shiny when I picked it up✨

to
Review №50

I usually hate car dealers. This was the easiest and friendliest experience I have ever had. St. John is an amazing salesman and Rich took care of the financing and gave my daughter an amazing rate. She was a first time buyer and they got her into a car without a co-signer. Definitely will go back!!!

Bl
Review №51

Great experience working with Mitch on my new 21 WRX.

Ke
Review №52

Hands down the BEST experience at a Subaru dealership ever, Huge THANKS to Josh! I was completely impressed by the professionalism and with how quickly and affordable my issue was handled today. I was stressed and under pressure and Josh was such a hero in how he handled every detail of the customer service . I cannot even begin to thank Doug Miller Subaru enough for going above and beyond the call to get my situation sorted and get me back on the road. Excellence, affordability and kindness! The winning combo! Thanks so so much 🙏🏼⭐️🌈

Da
Review №53

Never seen it this busy but I was told it could be 90-120 minutes so all fine. Usually, I am in and out, everything is great. This time, just one minor gripe is I could see my car parked out front meaning it was done. After at least 20 minutes I went to the back to ask and just the paperwork needed to be done which started then and two minutes later I was done. Seems crazy to have the customer waiting on paper work.

Aa
Review №54

Everyone was kind and helpful. The salesman, Nelson Mosques, was personable and set us up very well. Very pleased with the service. Would buy a car here again.

To
Review №55

I have purchased 2 cars from his dealer. Honesty and service are their strong points. Always excellent communication. I drive 3.5 hours to get to them. Its worth it.

St
Review №56

This I our second Subaru. We put 285 k miles on the first one with an excellent safety record. We are looking forward to a great second Subaru. Mitch Hall went out of his way to make sure we were aware of all the new features.

Ma
Review №57

Oh my! How do I love this company. Theyre even better than the cars they sell! And thats saying something, because Subaru cars are the best cars Ive ever owned. But, ultimately, when though Ive gone through a different sales person for each one of my three Subaru Forester cars Ive bought (they were all wonderful) its the service department who has won my lifetime loyalty to Doug Smith Subaru. They have never recommended a service I didnt need. They have three best technical knowledge. And I attribute my continued Subaru ownership to them and their stellar job at keeping my cats in the road. When it comes time to buy another car. You can bet I will be buying it at Doug Smith Subaru... And you should too. Youll thank me. Tell them Mason sent you. Theyll him you up right.

Sc
Review №58

I recently visited Doug Smith Subaru to help my daughter look for a used vehicle. We went in knowing how much she could spend to make her monthly payments and fully expected to be in the used car market. After sitting down with Nelson and talking about our expectations and needs we walked out without a used car. Instead we were able to get her a new crosstrek and we’re below our price range. Nelson was very attentive without being overbearing which I really appreciated. If your in the market for a new or used car I highly recommend visiting Nelson.

Is
Review №59

Came in to buy our first car and Brandon made it super easy. Understood what we wanted and met our needs. He made the buying process super easy and smooth. Super glad Brandon helped us with our vehicle!

Ch
Review №60

I went in to get my oil changed and had a great experience. While I was there, they found that two of my car filters needed to be changed and Ashlyn, my service advisor, was so awesome by bringing out the filters to me and showing me why they needed to be replaced and how often they should be replaced. She was also super personable and willing to answer all my questions (especially since Im not a car guru). I was done with everything in 40 minutes on a Friday morning! Great service, highly recommend. :)

ca
Review №61

As always the technicians and staff were friendly and prompt. I was very pleased with how quickly, Tracy my service advisor, finished my car. He kept me informed as he worked on my car. Couldn’t be happier with the service I received at Doug Smith Subaru. Thanks, Tracy.

Iv
Review №62

David was such a treat to work with! My husband and I were treated with such kindness and patience as we test drove and asked questions. The simplicity of the process and the helpfulness of David made for a very enjoyable experience with the Doug Smith Subaru group!

El
Review №63

We worked with two team members at this dealership, Andy Dobmann and Val Chipman, and they were both awesome. They worked around our schedules, made the whole process fast and easy, and got us a great deal on our car. I would definitely buy from them again in the future!

je
Review №64

Best experience I have ever had at a car dealership! David was realistic and friendly! Very professional from start to finish, took the time to explain even the smallest details. Wonderful service!

mo
Review №65

Had a great experience with Doug Smith Subaru. Mitch and Skylar were both amazing to work with; very knowledgeable, helpful and professional. The process went very smoothly, and I’m very happy with my purchase.

Ma
Review №66

Ashlyn did a great job as usual. I had her helping with my car couple of times and she kept me informed about what was happening, the work was completed within the time indicated by her and done properly.

Jo
Review №67

I scheduled a recall 4 this morning, then had to drive an hour and a 1/2 to get to the appointment with another vehicle So that I could go get some things done while they performed the 4 hour scheduled recall. When I arrived after completely rescheduling my day and driving 2 vehicles (my wife drove the car to be serviced, rescheduled her work day) an hour and a 1/2, they informed me that the fuel tank needed to be under half full to perform the service appropriately without spilling fuel . I am now driving 2 vehicles An hour and a 1/2 back home with my wife after having to reschedule for another day . So, now I am having to reschedule another work day and drive 2 vehicles an hour and a 1/2 to come back. Talking with the service desk personnel, they all seem to know about this fuel tank issue and the need to have the tank less than half full. I was disappointed that I was not informed of this before driving up for the appointment, and now completely wasted my morning and have to do it again next week . This was not my fault, was completely this service departments fault,This really should have been conveyed to me as I made the appointment. They offered nothing to make up for the mistake other than ruining another day for me and rescheduling. Communication folks. . To be continued..They reached out to me, so we shall see what and how they respond. Update 12-13-21- They did a better job with customer service the 2nd go around, providing a loaner car to save driving two vehicles up today. Better.

Sh
Review №68

My experience with Doug Smith has always been great! Ashlyn who is the service advisor at Doug Smith is so wonderful, she’s helpful, kind and always goes the extra mile to make your experience at Doug Smith a pleasant one. The whole team is wonderful! In the future, this is the only place I will purchase a new car!! Their customer service is outstanding!

Sa
Review №69

Ashlyn was so knowledgeable and kind. She got my car taken care of so fast! I will definitely come back to her!Also this is the first dealership where I didn’t feel pressured to buy and was truly given the best deal possible. I’m in love with my Subaru and I won’t ever buy with another company!

Er
Review №70

David Elsberry was amazing to work with!! He was so helpful and nice. He helped us find exactly what we needed. He was so knowledgeable. I really enjoyed working with him. I definitely recommend Doug Smith Subaru and David Elsberry.

Bo
Review №71

Pablo is awesome! He really helped my brother get out of his old forester and into a brand new crosstrek. Super stand up guy

Jo
Review №72

We worked with Mitch and Rich. It was the easiest car buying experience I’ve had. We got there close to closing and there was no pressure or rush. The paperwork went quickly and efficiently. I plan on purchasing from Doug Smith again.

Am
Review №73

David Elsberry was amazing!! He was kind and was so easy going. I could not have asked for a better deal. I definitely recommend David Elsberry and Doug Smith Subaru.

Ra
Review №74

Very professional staff . Our salesman Pablo was amazing.

So
Review №75

Caitlin was absolutely wonderful to work with! She was so helpful and went above and beyond to help us out.

Dr
Review №76

Tracy was amazing. Very helpful and made sure our experience was smooth and enjoyable. Happy to have joined the Subaru family!

Al
Review №77

Buying a new car for the first time is daunting, especially in this market, but we were very impressed with the ease and swiftness of it all shown by the Doug Smith dealership, and especially Craig Tedesco. He answered so many of our questions and made sure we had our eyes wide open through this process and we really appreciated the professionalism and friendless we received. We are grateful we chose to buy here and work with Craig!

Cl
Review №78

All employess are well-trained and competent. Sales personnel are (properly) aggressive but also attuned to the needs of the consumer. They are fortunate to have a superior product to sell.

Ly
Review №79

I recently went into Doug Smith Subaru and Ryan helped us. He answered every question we had with great knowledge. I never felt confused or that information was being held back. He genuinely cared about our budget, and needs. Thank you Ryan!

R
Review №80

Great car buying experience! Fast and friendly. Easy to work with and very straight forward pricing. Brandon Huff was an excellent sales agent. His knowledge base was excellent. He made the experience enjoyable. I highly recommend both he and the Doug Smith Subaru dealership.

Me
Review №81

Doug Smith Subaru always gives me great service. The work is done right and the prices are reasonable. This time I met service advisor Ashlyn. Im sticking with her from now on. Shes flexible, nice to work with, and gets the job done right away. Shes a keeper.

jo
Review №82

David Elsberry is an amazing and exceptional salesman. He provided us with excellent customer service, he was very knowledgeable on all the vehicles we were looking at. His customer service skills are exceptional and he made you feel like family. Anyone looking for a car please go visit David and Doug Smith Subaru. 🙂

Gw
Review №83

This is my fourth Subaru with Doug Smith Subaru. The salesman, Blaine Brady is amazing. He answers every question I have and even demonstrates. He is one of the nicest persons I have dealt with. He is just fun to hang out with. He made the buying experience enjoyable. I wouldnt go anywhere else.

Ar
Review №84

Go see Nelson Mousques. Great guy and not pushy. He takes his time to explain everything about the car and the deal making you feel comfortable. Really appreciated working with him and I will be back!

St
Review №85

Dale in the service department has helped us several times at Doug Smith Subaru, and he has always been extremely helpful, friendly, and professional. I bought my Subaru from this dealership two years ago (also a great experience with Craig–so much so that my husband went back and bought one for himself as well!), and the whole service department has always been quick and friendly. I highly recommend!

Ki
Review №86

Brandon Huff made my second car purchase a piece of cake, he was friendly and fair and had a great knowledge of everything the Forester I was interested in had to offer! I drove away in a fantastic 17 Forester :) Very satisfied to be a brand new member of club Subie. Thanks Brandon! And the whole Doug Smith Subaru team!

Co
Review №87

You can’t go wrong with Mitch.

gr
Review №88

Just picked up my car that I had left there for almost 3 months. within three days the check engine light was back on. They claim that they put a new motor into it but the check engine light came on within 100 miles. I have been trying to get into contact with their managers for other things for over a month, to no avail. I originally took the car in to get an injector replaced, to which they told me it was an entirely different issue. Six months after, the engine had blown up as they refused to fix the issue that I had already told them was wrong. during the three months that they were replacing my engine they never initiated contact with me once. I always had to call them in order to get any updates and they were extremely hard to get ahold of. They left my car outside with the window down overnight in the rain,, then told me that they cleaned it when they hadnt. After getting my car back, I took it to an inspector and they told me that the motor mounts were not even bolted on, there was a new transmission leak, and half of the covers under the vehicle were either damaged or completely missing.

Je
Review №89

Met with Pablo a sales person and had a great experience. I would highly recommend this dealer. Pablo beat the other dealerships offer and provided a superior experience by far.

Pa
Review №90

The first thing I noticed at the dealership was how calm it was. Everyone was busy, but not hurried. Blaine Brady, our sales associate, was patient with all my questions and went above and beyond in finding me the Forester I wanted—twice! The entire process was calm and easy. I’m so happy with my purchase and the good deal we got at Doug Smith Subaru. Thanks, Blaine!

Lo
Review №91

Incredible from start to finish, The whole team made me feel like I was number one. Brandon kept me inform as I ordered my vehicle in. Great people to work with, ask for Brandon you wont be sorry

Gl
Review №92

Great service Nelson M! We will be back. Easy,fast and great experience.

Ma
Review №93

The experience I had at this dealership was nothing less than 5 stars. I had the pleasure of working with probably the nicest man I have ever met. St. John was the gentleman I had the pleasure working with. ASK FOR HIM! I have struggled with used cars my whole life, I wanted to work out getting a new one. He cold tell the situation made me nervous and asked about my previous experiences. Since I am a younger college kid, it took some time to be able to find the right match for me. Using Subarus college graduate program, and the magic work of St. John, I was finally able to find a new car. He worked with me and my parents for almost 3 days to make sure I had everything I needed including a wrapped warranty. St. John and the others at Subaru made it possible for a 22 year old to buy her first NEW Subaru Impreza. Thank you so much St. John and Doug Smith Subaru!

Am
Review №94

Dale at Doug Smith’s Subaru dealership was incredibly helpful, kind, timely, and professional all at the same time. I had a morning appointment for a recall. He saw me right away, was clear and communicative, and left me with no worry. They also have a very nice waiting area, good for studying, and a kids play area. 10/10 recommend.

Sh
Review №95

I have never had a bad experience at Doug Smith Subaru. The service department is extremely helpful. They always answer my questions and provide amazing customer service. This last visit, Tracy sent me a video showing the inspection of my tires and the undercarriage of my car. It was great being kept in the loop. I also received multiple texts while I was waiting keeping me updated on my car. Everyone needs a Tracy in their life!

Mi
Review №96

It was a great, low pressure experience buying from them. Brandon Huff was very patient and took time to help me understand all my questions. I never once felt like I was being pushed to buy something I didn’t need. He explained it all to me honestly and clearly. Thanks for helping me get into the car I’ve been wanting for years!

Ro
Review №97

The whole team is efficient and kind. I love my Subaru! Purchased three cars from Doug Smith Subaru (two Foresters and recently a Crosstrek). The people who worked with us recently and over the years are kind and efficient. Ask for Pablo Luque -- He is truly an attentive and trustworthy salesperson. Our cars have also received good care from the Doug Smith Subaru service department.

Ad
Review №98

Blaine helped me navigate through a tough financing situation but thanks to him, we got it done. Appreciated the service.

Re
Review №99

I firmly believe in the mantra “under promise and over deliver.” They absolutely nail it here. They said 30-60 mins for my oil change. 25 minutes later, I was leaving. It was super easy and the lounge was nice to relax in. Great experience getting my cars work done here.

Ji
Review №100

Tracy was great. Texted as soon as I checked in to let me know she was available to help with any needs I might have during my wait. In and out in under an hour without an appointment. Doug Smith Auto is great. Thank you Tracy for your attention! We’ll be back.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:501 W Main St, American Fork, UT 84003, United States
  • Site:https://dougsmithsubaru.com/
  • Phone:+1 801-847-1048
Categories
  • Auto repair shop
  • Auto parts store
  • Subaru dealer
  • Car dealer
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:8:30AM–8PM
  • Tuesday:8:30AM–8PM
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:8:30AM–7PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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