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Doug Smith Kia
495 W Main St, American Fork, UT 84003, United States
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Doug Smith Kia
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Al
Review №1

We worked with Chad to purchase our 2022 Kia telluride! He was extremely knowledgeable regarding the vehicle and was very upfront and honest with us regarding wait times. We waited over a year for our car and we’re so glad we did! It was well worth the wait! Chad never pressured us to purchase anything we didn’t want to and he made sure to follow up with us regularly to make sure we were doing OK while we waited for a car. He was AWESOME and we’re so lucky to have worked with him and we love, love our telluride!!

Ch
Review №2

Chandler was just the best. He was very informative. Kind. And very helpful. I was running late and He delivered the car to my door step and also did a great delivery. the buying process was very easy, swift and bulletproof with them. The finance office had me in and out with in 20 min. I am very pleased with the Kia family at Doug Smith. I will sure be back for my next car.

Ja
Review №3

We had a great experience working with Chandler. There was no pressure and everyone was upfront and honest. They took our car in trade and gave a honest fair price. There wasn’t any bickering back and forth or long waits. Lynn the finance guy was awesome also. He didn’t try and force a bunch of extra nonsense on us but did offer us options to protect our investment.

Ai
Review №4

They were very nice here. As soon as we walked into the building we were greeted and had someone out to help very fast. I was able to test drive a car and found out that all their used cars are strictly trade Ins. Unfortunately, they didnt have what I was looking for.*Side note* Covid has made car shopping very difficult right now. Used cars 10k and under are going so fast, anywhere you look and prices arent budging either.

Ma
Review №5

Rick and the rest of the service department staff have been very understanding of my situation and professional with me. My issue is anytime I’ve called for routine service and now an engine code that has put my 2016 Optima into limp mode I’m told it’s at least 3 weeks out before the code will be read and the issue diagnosed and then weeks on top of that getting the parts to fix the issue if they’re not on hand at the dealership. Kia has an issue with meeting or exceeding customer’s expectations. Again, the service department have been good to work with.

Li
Review №6

Brent “Shrek” Nelson is a wonderful salesman and the best I have ever worked with!! Great communication, smooth process and I’m super happy with my car. Doug Smith Kia is a fair dealership and very dedicated to their customers. So many others are marking up prices in vehicles, but Doug Smith is more interested in good relationships than dollar signs.

To
Review №7

I havent purchased a car here but when traffic was backed up on I-15 and my 3 year old grandson need a bathroom pretty quick we were able to get off the freeway and use theirs. We will always be grateful and will certainly think of them when we are in the market for a new car.

Is
Review №8

My wife and I worked with Chandler and he was incredibly helpful. The whole experience was efficient and seriously felt like we were in and out. By far the smoothest buying experience we’ve ever had and I legitimately hate going to a dealer from previous bad experiences (The finance guy was also great and easy to work with). Our 2022 Carnival arrived sooner than expected which was a bonus and he let us know the day it got in. He was on top of his game to get the vehicle ready for us to drive home. Again, very impressed with Doug Smith Kia and their staff.

Ca
Review №9

Ive purchased many vehicles throughout my life and Ive never had an experience as pleasant as I had here. I was immediately greeted by Chandler who was extremely professional, knowledgeable, and just so friendly. He handled my sale the whole way through ensuring I got everything I wanted. I was having issues with my insurance and on the phone with them for an hour at the dealership and he was so patient & accommodating. The other salesmen and techs even came over to chat with me a bit while I was waiting. I really cannot say enough great things about my experience with Chandler and the general customer service I received from everyone here.

Di
Review №10

BAILEY WINTER is the best car salesman I have ever worked with. Even my cousin said she would use him to purchase her next vehicle.

Ta
Review №11

Lara Chandler is an amazing salesman to work with, he listens to what you want and doesn’t try to up sale you, but sale you what you want and need. While we waited for our car to be ordered in he was updating us, keeping us informed till it finally came in. Definitely like the experience and will only be shopping at Doug Smith from now on. For anyone at Doug Smith do whatever you can to keep Lara Chandler at your store!

Sh
Review №12

Do not bring your car here for service or recalls! At first, they were kind and informed me I had to be in the standby line of 12 cars in front of me, but they would also set me an appt for whichever came first. They also told me it would be about a week. Two weeks later I called to see where my car was and they informed me my car was first in line and that there had been 29 cars in front of mine. They informed me it shouldnt be much longer. I called several more times hoping it had been done and I always got the same run-around. Your next in line, should be done today. After nearly a month without a car, I had to return to pick up my car and nothing had even been looked at. After waiting an hour at the dealership for them to bring out my car, we found out they had crashed the side door. Only after we went inquiring did they told us about the accident and offered a rental car and an explanation that they had to fix the door and it would take an undetermined amount of time. Horrible experience!!! My car came out worse than it went in...without gas, scratched up door, and still 3 recalls to be looked at.

Pa
Review №13

Had the pleasure of working with Josh Carter. He was the best! We went in with a tricky situation. Worked with us through getting a car traded helped us walk through the process of getting another car sold and helped us get a great deal on two new vehicles. Never had someone willing to do so much to help us get two vehicles we love! There was no pressure no gimmicks. He was very upfront and honest worked with me to create a case to present the his managers and we were able to work together to get a great deal. I highly recommend you working with Josh over there. Crazy market and he exceeded our expectations.

Ka
Review №14

Brandon is such a great guy! He was so helpful in helping us get our new car! He was super nice and did everything he could to make it an easy and stress-free process! Thank you, we will definitely buy cars from this dealership in the future!

Da
Review №15

Worked with Bailey W. to get my new 2022 Kia Soul. He and all the people at Doug Smith made it super easy to get everything done and get on the road with my new beauty! Thanks Bailey!

Je
Review №16

Well it all started out great. We had the best car buying experience we have ever had with Doug smith. We leased anew 2022 Kia K5. That was on July 23. On august 15 the car broke down on the freeway with 467 miles on the odometer. Kia roadside service decided to take the car to Jerry Seiner south Jordan because they were the closest dealership. Jerry Seiner has been great. They got the car diagnosed quickly and got the repair authorization from Kia by Tuesday the 17th. The problem is the part is back ordered and they won’t get it for at least another week. Meanwhile we are without a car and Doug Smith is refusing to give us a loaner or pay for a rental. They want us to pay for the rental and submit a reimbursement request to Kia. We are now completely soured on Kia and Doug Smith. I understand that cars break down but not with less than 500 miles and there seems to be no concern from Kia or their dealerships. They act like this happens all the time

Ry
Review №17

My wife and I came in to trade our old junker for a minivan because our family is growing. Josh Carter was our salesman and he was phenomenal to work with. He was enthusiastic, shared some really great info about all the used vehicles on the lot and guided us to our new purchase. I would highly recommend him and the Doug Smith dealership in American Fork.

Ta
Review №18

Chad is the best! He worked extremely hard to get us what we want and had our car ready to go when we drove 3 hours to pick it up. Thanks for all you do!

Me
Review №19

We’ve purchased twice now from Doug Smith. Once with a new car and once with a used car. We’ve been impressed with their ability to listen, and not constantly feel like we are under immense pressure to buy. So often you get pulled into the office where your sales person disappears and suddenly you find yourself getting hit up by the sales manager. This was not the case at all with either experience. We recently purchase from Josh Carter, and felt like he was more interested in us finding the right car for our family (wherever it may be) versus finding whatever car his lot could provide. We will be returning to this dealership as a first stop no matter what kind of car we are looking to purchase. Process was smooth, quick, and we left feeling well informed and happy about our purchase. I hate to get ahead of myself and blow the bad reputation that buying a car generally comes with - but honestly, it was an enjoyable afternoon. Get over to Doug Smith and ask for Josh.

Ta
Review №20

Dru was a huge in helping me navigate the whole turn-in, car buying experience. He was patient, listened to my wants/needs, and then put me into a car that wasn’t more then what I needed or wanted to spend. Did a fantastic job at communicating as well! Very pleased with my 2022 K5 purchase from Doug Smith.

Pa
Review №21

We just purchased a new KIA from Doug Smith Kia. I have shopped around and have a collection of business cards from Young Kia, Jerry Seiner Kia and Wasatch Front Kia. All in all, Doug Smith had the best price and best service. I highly recommend asking for sales associate Chandler Lara. Chandler is motivated but not pushy, there is a fine line. Chandler is willing to go out of his way to make sure the customer has a great experience. We had to drive a ways from Davis County to Utah County but ist is worth it.

Ke
Review №22

This is the only place I really like to shop for vehicles. The culture of the location is not at all like what one might expect going to a car dealership. The salespeople seem invested in making sure that people that are looking for cars can find what they need. Ive always felt like the prices were incredibly fair. Ive recommended that many people buy their cars here and everybody that has been here has told me the same thing. Its the best place theyve ever gone to buy a car.

Al
Review №23

We had a great experience here at Doug Smith Kia buying our first used car from a dealership. It was completely hassle free and we got a great deal. The manager Jeff helped us out because all of the sales guys were busy. He was amazing. Literally the most hassle free car buying experience. I will definitely be back when we need another car. We got a great warranty and Daron was fun and easy to work with, answering my million questions. They have a clean building with a sitting area w/ TV, refreshment table and service department. Lots of cars on the lot and great people working there!

Me
Review №24

Loved my experience with Doug South Kia! Chad helped me out and got me down to exactly where I wanted to be for monthly payments! I have been to several car dealerships and this location has some of the best customer service in Utah! Very trustworthy and genuine group of people! I got a great deal and left feeling very excited and happy about the deal! Thanks team!!

Ro
Review №25

We had an amazing experience buying our Telluride. Chandler made it a smooth sale and we were treated well. We will defiantly come back for another car.

Ja
Review №26

My husband and I worked with Josh Carter to get two amazing cars for a great deal! He was so experienced and gave us honest answers to all of our questions. We couldn’t have had a better experience with Kia and plan to go back and work with Josh and our amazing finance manager, Jess, when we are ready for new cars in the future!

br
Review №27

Chad was the best! Very upfront and to the point. Which we love. Definitely would recommend him.

Al
Review №28

Just leased our third car from Doug Smith Kia. Each time is better than the last. They are all very helpful. The whole process was smooth and quick. Josh was our salesman and he couldnt have been better! No games or gimmicks. They are up front and honest in everything they did. If youre looking for a new car go see Josh and Doug Smith Kia.

Sa
Review №29

Going to Doug Smith was a great experience and we would do it again and again. Chad was the greatest sales consultant and really cared that we had a good experience and felt comfortable with our purchase.

Am
Review №30

I went to Doug Smith to look at one specific Kia Soul that I had been researching online. They were actually really busy but Chad took the time to go on a test drive with me even though he was already helping other people. I didn’t feel any pressure from him and he was full of info about the car. I told him I was going to come back on Monday and he didn’t try to push for the sale or make me feel bad for leaving. I left feeling calm and happy, not like I had to run for my life.I came back on Monday and we talked numbers. He worked to get me a great deal with monthly payments that are perfect for me! He was very straight forward about everything. Before I left with my car he went over features on the car with me and helped me download the Kia app. Chad even called and made me an appointment to get my windows tinted which I appreciated. Thank you so much Chad!I strongly recommend working with Chad at Doug Smith Kia for your next car. He made it so easy and stress free for me. Thank you!

Er
Review №31

Ive been driving my Kia Carnival for almost a week and I am not disappointed with the purchase. Bailey was helpful, low pressure, and has a good sense of humor. When there was a little problem he was quick to find a solution and keep us informed.

Iv
Review №32

I will never go anywhere else to buy cars, this place is the best. Chad Fulton is SO helpful, accommodating and will answer any and all of your questions to help you find the perfect car. 10/10 recommend

Ri
Review №33

Chad Fulton is a delight to work with! I felt no pressure during the entire car buying experience. It comes with an amazing 10yr/100,000 warranty that puts my mind at ease. I would recommend anyone to purchase their vehicle here.

Mi
Review №34

Beware, Kia offers warranty for new cars but no guarantee on WHEN, it might take weeks for them to fix it.That was my case, a 1/2 hour software update took them 26 days to get to, although I asked them to do a quick check when I dropped it off and they refused to do it.They do not offer a rental car option while you car wait to be seen (26 days) unless you want to pay for it.So if you can afford to be 26 days without a car, you should buy from Kia.

Ni
Review №35

Loved working with Chandler to get our K5. Great car and good people.

Me
Review №36

This was my second experience with Bailey Winter. I had a great experience the first time, so I went in last week with the intention to only work with him. He did not disappoint. Hes super fun and makes the experience great. I walked away happy, again. And hes been great to answer all my questions after I left with my Sorento. Find him. Hes great!

Je
Review №37

I went in looking for a vehicle but didn’t quite find the model type I was looking for. My salesman, Chandler took my info and told me he would let me know if what I was looking for came in. I left thinking I wouldn’t ever hear back, so I just moved onto the next dealership.A few months later, I get a call and then a text about the vehicle I was looking for on a Saturday evening, and was able to come down that same evening and it was better than I expected. He saved the car for me from other salesman, went through the additional features this vehicle had compared to the other model I saw a few months back, and stayed late to help go through the steps with financing. Their financing department was so diligent in finding the best options for me and my situation.At this time, banks were closed and we had to wait till the following week.He kept me updated the following week and I came in and did another walk through with him, I got financing done and was on my way.I never felt pushed, rushed or ill feeling with the service I received.I am glad Chandler took the time to know what I was wanting, follow through with letting me know months later of my car of choice, and making sure I was taken care of and everything could go smoothly for me. He was kind, fun to talk to during waiting periods I had to go through for financing.I would highly recommend Doug Smith Kia in American Fork any day. They make you feel like you’re a friend and no just another sale walking through the door.

Ad
Review №38

Brandon was such a great help! He helped us purchase a Niro and was very informative! I would definitely recommend getting a car from this dealership!

Am
Review №39

We had a great experience. Chandler let’s us look around, no pressure on what we should get. He allowed us to pick what we wanted and didn’t tell us what we wanted. He was up front with the price, the payments and the possible interest on the vehicle. Over all it was an amazing day. Super happy with my purchase and would tell anyone looking for a car to go and check out Kia.

Br
Review №40

My wife and I have been shopping around for a car and Doug Smith Kia was by far our best experience with a car dealership.I highly recommend working with Chad, he was transparent, great with communication while we shopped around and we never felt ANY pressure.The entire process was quick, easy, and we got our car for 2000 under our budget!We love our telluride and our experience, will definitely be coming back when it’s time for a new car!

Mi
Review №41

I just bought my second car from Brad & Frank. It was the best experience I have ever had buying a car. Everything went smoothly and quick. They new exactly what I needed and had everything ready to go for me so all I had to do was show up and sign some papers and leave. Thank you for the great experience. I will for sure be sending clients your way.

An
Review №42

Had a fantastic experience with Josh, very easygoing and friendly sales guy. Didnt feel pressure and he was knowledgeable and helped us with all our questions. They had a good selection and helped us find a great used car, which they helped show had been well taken care of and everything was very clean.Highly recommend Kia for the outstanding warranties and good quality, and Doug Smith for the great atmosphere and personnel. Jeff (sales manager) was really helpful and friendly too.

Ma
Review №43

Chandler took awesome care of us! Got a fair price and no surprises when we sat down to close the deal. Chandler arranged all the pre-delivery service and got us on the road. I will definitely work with Chandler and the Doug Smith Kia team again.

Pa
Review №44

Chandler was amazing to work with. The whole process was quick. Excellent customer service.

St
Review №45

Trading in my 2020 Optima for my 2021 K5 was such an easy process here. Easton (my sales guy) and Lynn (finance) were all really great to work with. There was zero pressure, good conversation, and the process was relatively quick and painless. They gave me a bunch of options so I could choose the best one for me. And the K5 is GORGEOUS. I am beyond happy with my experience with them, Ive also had good experience with their service department on my Optima and am thankful I get to continue using them for the latest purchase.

Ma
Review №46

Best car buying experience Ive had. I had visited a few other KIA dealerships in the valley weekends prior and was not satisfied with the sales managers or salesman. I was referred to Brayden and he was able to get me the exact car I wanted for the price I wanted. He was patient with me and was straight forward with pricing. Great experience! Ill be returning for all future car needs and referring others to work with him. Thank you Doug Smith!

Pa
Review №47

Dru was great to work with through the whole process. The car we wanted was in high demand so we had to order. Dru helped us through the process and kept us regularly updated. He was also personable and no pressure. Great place to purchase a car.

S
Review №48

Received great attention from Chandler, who ensured all our questions were answered properly. Didnt rush us at all as we went through everything. Fantastic location

N
Review №49

The service department is a disgrace to all mechanics. My car has been in their shop for over a month and a half, they promised a loaner car and failed to provide during the whole duration. They told me that it would be done in a day or so for the past 3 weeks. Yesterday they told me it was done and that i could come pick it up. so a friend drove me 200 miles and dropped me off at the shop. Well now Im stuck without a car, without a loaner, without a rental, and again the best they can come up with is it should be done by the end of the day . They have great silver tongues but unfortunately customer service is not important to them in the slightest, admitted to be by the manager of the service department. His words. Sadly the sales team was really good but not enough to make up for the lack of integrity the shop fosters. Please learn from my mistake, drive a little further north for a service department that will actually keep their word and take care of you properly.

Br
Review №50

We recently purchased a new vehicle from Doug Smith Kia. Bailey Winter took great care of us, kept us informed, and made the whole process very smooth. This has been our best experience purchasing a new vehicle from a dealership. Thank you, Bailey and the Doug Smith team!

Ha
Review №51

Bought a Kia Sorento from Chandler! He was super informative and funny! He made the buying process as painless as possible and he stayed an hour late at work so we could finish up paperwork. I highly recommend Chandler, because he is simply the best!!

Cr
Review №52

I absolutely love Doug Smith kia service department, I only take my vehicle there to get serviced, I do not trust anyone else to service my vehicle. The costumer service is outstanding, everyone there is always really friendly and genuinely cares. I can not thank them enough for everything they have done for me, especially the peace of mind.

Ra
Review №53

The salesman that helped me was Chandler Lara. He was wonderfulNo pressure. When my insurance co finally got me the check he came in on his day off so I could get my car the same day. I highly recomend Doug Smith Kia and ASK FOR CHANDLER.

Br
Review №54

Bailey Winter is the best in the business! We will be buying all of our cars from him in the future.

Ta
Review №55

I had a great experience getting my Kia Soul from Doug Smith. Their website was super informative and I was able to easily apply for financing online which helped the process go much faster. I applied on a Sunday and received a phone call the next morning. Lynn was very kind through the approval process and answered any question I had along the way.Overall Id highly recommend Doug Smith!

Jo
Review №56

I came in to look for a Forte Gt and was helped by Brayden. He did an amazing job of being friendly and helping me find the vehicle I wanted. Walked me through the whole process and made it super simple and helped me get the kind of deal I was looking for. Would definitely shop here again! It was a zero pressure atmosphere and helped me feel comfortable with the deal I was getting.

He
Review №57

Doug Smith Kia was amazing!! Night and day difference from the last place I bought a car from, I was nervous to even go looking but ROWDY BEAMAN was amazing! So kind and patient was there to help us, not the normal pushy salesman at all. would definitely recommend Rowdy and Doug Smith Kia to anyone. Every one was so nice. Thanks Rowdy for helping us have a good experience buying a new car.

Li
Review №58

Chandler was awesome! He made the process of getting a car so easy. He wasn’t pushy and he gave us all the information on questions we had. We had other plans for that day, so we needed to head out and come back later on. Chandler got the process started and then let us know when everything was done and ready for us to come back. I would recommend people to come to here.

Mo
Review №59

This was my second time buying a car by myself. They made my experience painless and enjoyable. Chad went up and beyond to help me find a car that exceeded my expectations. The transition from team member to team member was smooth and I felt like I was in control. Great experience and highly recommend anyone buy from them!

Ca
Review №60

Brought a new K5 today. Great experience like always. I have brought several cars through Doug Smith Auto in American Fork. Brent Nelson helped me with my trade in and purchase of my new car and he made it a very simple transaction.

Za
Review №61

Chandler was great! He helped me in the process to get my car very smoothly. Very kind and welcoming! Will for sure go back to Chandler and Doug Smith Kia for my next car!

Ra
Review №62

Chandler has been amazing over the last 6-8 weeks as we’ve worked towards getting our new vehicle! He has communicated with us, kept us in the loop, been knowledgeable and friendly! We loved our experience and love our new Carnival!

Ka
Review №63

The customer service was the best I have ever had. I love doing business with Doug Smith Kia. This is the second time I have had to use them and they have been wonderful in helping with my needs.

Ni
Review №64

We just bought a Carnival here. Brent Nelson helped us and he was amazing! Prices beat comps and the service wasn’t even comparable. Loved our experience!

Ka
Review №65

We worked with Chad and really enjoyed it. He’s awesome.

BE
Review №66

Bailey was the man and provided non-stop service and help. Made the car buying experience the best it could have been.

Br
Review №67

I was very impressed with this dealerships. No pressure, manipulative sales techniques, or insincere small talk. They listened and helped me find a car that fit what I was looking for. I highly recommend Doug Smith.

Mi
Review №68

I delt with Chad, all the details were handled by text. My trade in price was top notch. The prices never changed, there were no extra add ons or dealer extras that some dealers have. When we got there the trade in was not discounted and all numbers the same. Chad and Doug Smith are honest. Worth the drive.

Sm
Review №69

Easy to work with. Honest and low pressure. Great financing. Fantastic sales- Ask for Bailey- he’s the best!

An
Review №70

I put a Kia Telluride on order back in March 2021. I worked with Rowdy. He was great! He answered every silly question I had through the next couple months and was always very helpful! Unfortunately, I had to end up buying a car sooner than I planned on so I couldn’t wait for the vehicle I had ordered. Even though I didn’t end up purchasing the car, I would buy from this dealership in a heartbeat simply because of how I was treated throughout the whole experience.

Es
Review №71

I had one of the best car buying experienced today at Young Kia! I had the pleasure of working with Rowdy & he did not disappoint! He got me into a brand new 2022 K5 with no pressure. He, the finance officer and the detailers stayed 2 hours past closing time just for me to finish my deal, even though I walked in 10 min before they closed! He was patient, and very knowledgeable on what I was looking for! If you’re looking for a car, go with Kia Young and make sure you ask for Rowdy! He was nothing short of amazing, and turned a stressful day into a good one! Made the 6 hour round trip worth it!

Ra
Review №72

Had a wonderful experience @ Doug Smith Kia! Chad F. helped us out over TEXT! We got things situated and figured out all thanks to him. We traveled 4 hours to meet with him, we ended up getting a different car, and he was the best help ever getting everything switched over. We are excited and content with our new car and So happy with all of his help and hard work!

ke
Review №73

Purchased my 2016 Dodge Ram 1500 ExoDiesel truck here from Bailey Winters! Great hospitality all around by the staff. Highly recommended! Thanks Bailey, you rock!!!

Ma
Review №74

Amazing experience with their Sales Rep Joshua Carter !! I moved from another state and was inquiring about documents needed to register the in Utah when there is absolutely no residency proof or Utah DL. Called up couple of reps in the area and they didnt even bother to inquire internally, but Joshua did his due diligence and then called me back with enough details. Though I consider myself a good negotiator when it comes to buying a car, I didnt have to negotiate much this time as car was fairly priced and I got a good rate on my finance too. Thanks Joshua and Doug Smith Kia for good experience. I would surely recommend them to friends and family.

Za
Review №75

Was coming through salt lake and called 3 other dealerships to see if I could get some help. All turned me away and required an appointment. I stopped at Doug Smith Kia and was greeted by a technician who was eager to help. Pointed us In The right direction and we spoke with Rick Larson. Rick provided exactly the type of experience that any Kia owner should have. He pulled me right up into the bay and went to work immediately. Rick was thorough, professional and friendly. Got us in and out and even got a car wash. Rick, I go right up the street normally to another dealer for my kia telluride service but this experience won me over and I will now come get serviced at Doug Smith Kia. Thanks Rick! It’s people like you that continue my faith and loyalty to the Kia brand.

Mi
Review №76

Bought a Kia Telluride from Doug Smith and the process was super smooth. They helped me order a telluride exactly how I wanted and underpromised and over-delivered. The telluride was here 6 months earlier than we were expecting and they charged us sticker price instead of $5-10k over which is very common right now.Bailey Winter was our sales rep and he’s the best I’ve had and I’ve bought a lot of cars. It’s rare when a car salesman knows more than I do about a car but Bailey clearly did. Would recommend this dealership and working with Bailey!

Na
Review №77

Shrek was great to work with, anytime we asked for updates on our Telluride he was quick to respond. Once it arrived, he called us the day it got here and we were able to take it home that afternoon. He took the time to walk us through everything inside and out. Although it took 8 months, it was worth it. We love the car and had a great experience.

Li
Review №78

Great experience. Josh took us through test drives and went at our pace throughout the selection process. He was easy to work with and gave us confidence in our choice! He and Jeff even stayed after hours to help us buy the perfect car for us. An awesome time!

Be
Review №79

Brent Shrek Nelson from Doug Smith Kia was great to deal with. He let us handle the deal remotely, making the in-dealership process extremely short and easy. After trying to work with several other dealerships, we could not have asked for a better experience!!!!

Ma
Review №80

We put a deposit down on a vehicle that was supposed to be here within 2-3 weeks. We get a phone call saying they sold the car to someone else who apparently put a deposit down before we did but no documentation was noted. But we ordered a new one and will be here in 3 months. I’m so upset. They didn’t make an effort to rectify the situation at all. Very frustrating.ETA: they did reach out to me and explained the situation better and apologized for the miscommunication. They refunded our deposit and are keeping our name at the top of the list for the next shipment.

S
Review №81

Brandon is super knowledgeable, very friendly, up-front, and honest. Be sure to ask for him if you’re looking to purchase a vehicle!

Da
Review №82

Got a great used Optima from Dru. He was great to work with.

Sa
Review №83

We loved getting our car from Chandler Lara at Doug Smith Kia in American Fork, UT! He was the nicest salesman, and very helpful. He wasn’t pushy at all and we felt very comfortable that we were in good hands with him. I would highly recommend both him and the dealership if you are in the market for a new or used car!

Ka
Review №84

I had been shopping around with different dealers for over a month when I finally came here and spoke with Dru. I told him what my needs were and that I had a strict budget and was sick of being haggled by the other dealers saying the price I was asking was for was impossible. Dru got me into an even newer car at the exact price I wanted to stay in! He was very knowledgeable about the dealers financing and inventory availability. I am so thankful Dru was the sales guy to help me and not some sleazy salesman like other dealers.

Ow
Review №85

Dru was our salesman and he was very helpful. No sketchy saws tactics, just good service. Would recommend.

Ja
Review №86

William and Shelbi HeathWe went to Doug Smith for the second time in 6 months!!!! these guys are professional and courteous!!! The car buying experience has been the best I have experienced in a long time!Thank you guys for being excellent at what you do!! My new truck and the new k5 Kia GT line are sweet. We love the vehicles and we appreciate the professionalism of the Staff! They were great on the offer on our trade too!!! Chad Fulton Thanks so much!!!! If you want a great car buying experience...go see these guys today!

Ja
Review №87

We have been going to Doug Smith for well over a decade for all of our cars. Our most recent visit we had the best sales guy ever. Chandler Lara actually listened to us the first time. We have a 6’5” son and it’s hard to get vehicles that he fits in well. Chandler is tall as well so he gets the tall guy issues. I felt heard and cared for. I will be back soon to get another car from Chandler.

Al
Review №88

Chad Fulton was amazing! He was not pushy at all, he did a great job selling the car, giving me all the good and bads for the car. Very friendly and professional. I have already talk to my friends about how they have to buy their cars with him. Great experience in general.

Br
Review №89

Brandon was great! Very professional and courteous. Knows how to take care of business! Straight forward and look forward to working with in the future.

Sy
Review №90

Josh was such a great help! He made sure I got exactly what I wanted in a car and was extremely helpful and kind the whole time! I had a great experience with Kia and I’m loving my new car!

ja
Review №91

My wife and I went in to test drive some vehicles with Dru to see what she would like. She really liked the K5 but not in the color they had on the lot. That night Dru informed us that there was a dark gray K5 on the truck and he would let us know when it got in. He called us the morning it got in and worked with us to get it that day. Even pushed to get the initial inspection done so we could have it that day. Thanks Dru. We love the car and really appreciate your effort in getting it to us.

Ja
Review №92

This was the fastest and easiest car purchase I have ever experienced. Brandon was very knowledgeable about the car I was buying. I already came in with my car salesman filter, but I didnt feel like Brandon was trying to sell me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. Thanks Brandon.

Gi
Review №93

Our sales person Josh was so great! He was helpful, friendly, honest and up front about everything. The systems went down, which was not his fault. He continued to help us through the process, keeping us updated and informed on what was happening, all the way until the systems were back up and we could take the car home. Highly recommend!

Ja
Review №94

Josh helped us out and it was a great experience got the car to the price I was looking for and they were super helpful

Am
Review №95

If you go here, make sure Chad is your salesman! Seriously the best, he is honest and very upfront about the whole process. It was my first time buying a car and he made the process so fun and easy while helping me get the best!

De
Review №96

We have purchased vehicles for 30+ years from the Doug Smith Auto Group. I purchased a new Kia this weekend and it was a very pleasurable experience. Dru McDaniel was awesome to work with and he provided answers to all of my questions and reviewed the features of the vehicle prior to my leaving the lot. I recommend Doug Smith Kia to all my friends and associates who are thinking of purchasing a new vehicle.

Et
Review №97

Love my new Kia Soul. Did not expect to buy a car the day I walked in. That’s not a bad thing though. There was no pressure; I just couldn’t pass up the great deal. Chad did a great job showing us around and meeting our desires. He put in a lot of dedicated time to get us the best deal on what we wanted.

Ed
Review №98

Super helpful with my daughters jeep warranty and recall issues..Very pleasant to work with..

Da
Review №99

Brandon was great to work with as we looked at a number of options for a bigger new family car. Overall the service and communication was excellent from everyone we worked with during the process of buying a new car.

Te
Review №100

Service and Parts Department were amazing. Got my vehicle in and out. Easy transaction!!!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:495 W Main St, American Fork, UT 84003, United States
  • Site:https://dougsmithkia.com/
  • Phone:+1 801-692-4390
Categories
  • Auto repair shop
  • Kia dealer
  • Car dealer
  • Car inspection station
  • Car repair and maintenance
  • Oil change service
  • Used car dealer
Working hours
  • Monday:8:30AM–8PM
  • Tuesday:8:30AM–8PM
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:8:30AM–7PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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