What a great experience. From the trade in, to the purchase, it was a wonderful experience. So good in fact, that I purchased 2 vehicles from them within a 30 day window. My salesperson, while still very young, was attentive and worked to make my experience as frictionless as possible. The used car manager (who negotiates the trade in values) is a stand up gentlemen. The finance manager was a pleasure to work with. Thank you for making our experience a positive one. We will most certainly be making this dealer the first one we think of in the future. Keep doing what you are doing!

I was looking for a used Mustang with low mileage. I had been out test driving a few and found one at Doug Smith on KSL. I had purchased my Jeep Cherokee there new in 2014 and had a good experience, so decided to go look at the one they had. Kai was our salesman, and I told him what we were there to look at. I decided to take the weekend to think about it, and there was no pressure at all from him. Monday morning I called him and told him I would be in that day to purchase the vehicle. The buying process was easy. I got a fair amount for my trade and I love my new Mustang! Kai was great! Thomas in finance was also great to work with.

Yes…I love my new Jeep Wrangler 4xe, but the experience with Kai was the thing that won me over to buying from Doug Smith Auto. He cares deeply for the customer experience and he was honest about what he would and wouldn’t recommend. On our test drive we realized our kids were at the same football game right then…so he called his daughter and we all talked and laughed with her. Kai made buying our Jeep like getting a present that is wrapped up perfectly and placed under a Christmas tree.

Great place! Bought a car from out of state! Bailey has been helpful for the last few months in me tracking one down and asking him about a lot of different cars and trucks!The transition team to help you know how to use your car was thorough! Nick had me take down his number to help me make sure I buy a correct trailer or if I have any other questions!Thanks team! Look forward to getting the truck delivered here soon!

Val Chipman is a great guy to buy a car from. I’m 20 years old and was buying my first car, and had no idea what I was doing. And he treated me right, such a good guy! Helped me find the perfect car that I love. I left with a great deal, and a great car. If I had to recommend a dealership, it would be here. They have great cars, great deals, and great salesmen like Val.

My wife and I had been looking for a few months at different trucks to buy for pulling a 5th wheel travel trailer. We looked at new and used and had been to a couple dealerships both in person and online and decided to try Doug Smith a try since it was super close and wed heard good things from other people. So glad we did. After arriving we were contacted quickly, like youd expect, but we were guided instead of pushed or pressured. Kai was the person that helped us and he was amazingly cordial, friendly and respective of our time. He helped us with what we thought we needed but also helped us understand better what we might really need and was even humble enough to ask an associate for help with certain questions he felt he didnt have as much knowledge in. It was very comforting to feel that he wasnt just pushing for a sale right then but had even encouraging us to order the truck and wait for possibly 3 months to make sure we got what we wanted. We did find what we wanted (for the most part...I wanted blue, but 3 months wasnt worth it in this market) but it was late and just before they were closing. We could have closed the deal that night had they pushed it but they said that we could go home and think about it and not feel like we had to get it done right then. After all was said and done, we went home, got up the next day and went ahead with the purchase of our new Dodge 3500 for the price range we were wanting to be within. Thanks Kai for a smooth and pleasant buying experience. And thanks to Brooke in Finance for being patient and helpful. Overall an excellent experience. Will definitely go back for possible future purchases!

I purchased my 2021 Jeep Wrangler Unlimited Rubicon from Doug Smith. Pedro, my salesperson did an excellent job of making the purchase process easy. They gave me 4 free oil changes and I have enjoyed returning there for service. The dealership is clean and everyone there is super friendly and willing to help. Every issue that I have ever had has been resolved quickly and adequately. I highly recommend them for sales and service.

The best car buying experience Ive had in years. My guy Kai wasnt interested in making a deal. He was interested in making a friend and being certain we got what we wanted. He was more interested in finding out about our family, kids, lives and hobbies. I couldnt recommend him any higher.

My husband and I just purchased a used Certified Pre-Owned Jeep Wrangler from Doug Smith Chrysler Dodge Jeep Ram, American Fork. Our Sales associate, Benton, was friendly, honest and knowledgeable about the vehicle we were interested in, and was able to answer all of our questions. He worked with us to get the amount we wanted from our trade in.The Finance associate, Thomas, was very friendly and didnt try to push extra services we werent interested in. He just stated clearly what the options were and accepted our decisions without trying to force additional charges on us.The process was easy and we are happy with our new to us Jeep. I would recommend this dealership to anyone looking to purchase a new or used Jeep!Thank you Benton and Thomas for making our purchasing experience a great one!

I had an excellent experience at this Doug Smith dealer. I had been looking into buying a car for bit and then I finally decided to get one my sister and brother-in-law, who had just bought a van at this dealer a month prior, told me to give this place a shot and that she would contact the awesome sales rep they had, she had nothing but praise for the man and I dont disagree. Benton is an excellent guy to buy a car from, he was well informed on the vehicle and was very personable. I walked out of there with a great deal on a 2016 Kia Optima and got to know a fantastic sales rep! I would gladly refer my friends and family to get a vehicle here.

Very satisfied with my car selling experience. They purchased my vehicle and the entire process was quick and easy. I would definitely work with them again.

Go see Max! I got an amazing renegade from this team early this year! I plan to ride it until the wheels fall off! There is very accommodating and polite team at this office.

We worked with Val Chipman and he was amazing!! Great customer service and very personable!! He helped us get an awesome deal. Would highly recommend him and this dealership! Thanks Val!

I had a great experience at Doug Smith in American Fork. Val Chipman helped me get a nice used car. He wasn’t pushy and was very personable. The process was fairly quick and easy. The only reason I didn’t give five stars is because they didn’t budge much on the price. It would have been nice to get the price down a bit more. Thanks Val you are a great guy.

I recently took my Town and Country in for a tune up and oil change in preparation for a long trip. Simple, right? I got my car back 2 days after my appointment to bring it in. I was told that the fuse box had fluid in it and needed to be replaced. They also recommended another huge fix, but I could barely afford the fuse box replacement, so I declined. Two days longer and several hundred dollars more than I had expected later I had my van back. Not even a month later, however, my van shut down. I called a mechanic who came to my house and found that the fuse box, fuses, and battery werent installed correctly! I had to pay over $100 for someone to fix what the mechanic at Doug Smithh couldnt do right in the first place. I will never return to Doug Smith in American Fork again. Not for service or to buy.

This is my second purchase thru Kai!! This guy rocks! He has taken care of me thru thick n thin! He also got me financed on my own.. which is such a HUGE success for me!! They also gave her a detail job. She’s Beautiful!! Thanks Kai!!!

I have a 2015 dart that wouldnt start, wouldnt read my key fob. Took it here to get repaired. I thought it would be a simple reprogram the key and it turned out to be much bigger issue. Tried replacing the key, changing a module, checking the wiring and still for some reason the car wouldnt read the key fob. They asked for help from dodge to figure out the issue and werent getting the support needed. From what I understand my car has a different system that is no longer used so there just wasnt a lot of info available to know what to do. And this was a crazy situation/break down, my luck. Took 5 long months to get repaired which I was not planning for. Having no car and worrying about the bill was beyond stressful. The longer it went the less hope I had that it would be fixable .These guys kept in touch updating me a long the way, kept trying when all roads led to a dead end, and ended up covering the bill. So glad its finally fixed and back on the road again!!

We were looking into a new Jeep Grand Cherokee L and came across Doug Smith. Called in and met Kai. Kai was outstanding from the start! Honest, Helpful and knowledgeable on what we were wanting in the car we wanted to order and each trim. We decided to go with it as the experience was awesome thus far. We sat down with Kai and printed up exactly what we wanted. Unfortunately the person who ordered it didn’t appear to know enough about each trim and ordered the wrong trim style we wanted. We caught it the next day and addressed it with Kai. It then got a little messy and we had to drive back in to show all the paperwork we received from Kai vs what the order gave back. We unfortunately didn’t end up with a car because they can’t currently order what we were wanting. But Kai was fantastic! Made a friend! Doug smith can be a great place to buy a car. But make sure you know about the car your looking to order and be sure the person who ordered it makes it right.

If you are looking at a new vehicle and you don’t live anywhere close to this dealership don’t even worry. My experience was AMAZING!! I live in Omaha, NE, close to 1000 miles away, and Yvonne helped me buy a new RAM & trade mine in with zero hassle or stress. And.. I was able to do all the paperwork online in just a few minutes by signing documents virtually.Yvonne took the time to meet me with the truck close to halfway so that I didn’t have to drive as far to pick up the truck. She took even more time to explain all the gadgets and buttons to me and pair my phone to the truck.This was literally the best experience I could ever hope for in buying a new vehicle located 1000 miles from me.Thanks Yvonne and all the staff at Doug Smith. You delivered way more than what was expected!

I told them I was a first time car buyer and they helped me so much! Couldn’t have asked for a better dealer than this one!!!!! Best experiences I’ve ever had ASK FOR AUSTIN HES AMAZING super chill and won’t pressure you to do something you don’t want to. I know many people have the worst experience at dealers but I drove from SLC to American fork and I would do it again in a heart beat. Mother and son duo AUSTIN AND BROOKE are the best people most kind and caring people you’ll ever meet. They take you in a treat you like family they will help you as much as possible. They won’t judge you or try to take advantage like other dealers this dealership has the quality customer service every dealer should have. The over all experience was amazing!!!! I loved this place normally car buying is stressful and annoying but they make it as easy as they possibly can. 1000/10 would recommend this place to anyone everyone.

Very very nice peopleDidnt take very long to get my car done they honored the price I was first given that was very helpfulI would go back

I recently went to Doug Smith in American Fork after having had a HORRIBLE experience at another dealership that shall remain nameless but ends in Larry H. Miller. I came into Doug Smith hopping to not get the run around but simply to purchase a work truck for my electrical business.Long story short, Nick Hodge was my salesman and he rocked! He wasnt full of it like many salesman seem to be in the used car business, in fact I found him to be very personable and willing to listen to my needs without just trying to sell me any truck that he might have.In the end I found just what I was looking for. I made a deal on a 2015F-150 with a business loan in my company name and I love my truck! What a great experience dealing not only with Nick but with Brooke in finance. She was VERY knowledgeable about business loans, how they work, how to get more fleet in the future and how to build my company credit. She was totally awesome and professional and just really rounded out my whole experience with Doug Smith in a positive way.Bottom line, I WILL be back in the future when I inevitably need more fleet vehicles and I will be asking for the same folks because they do business the way I like to do business, which is with honesty, fair pricing and by meeting customers needs and expectations.Thank you Doug Smith, Keep up the great work restoring faith in the used car industry!

Val Chipman and his management team are the best in the business! Upfront, honest and looking to genuinely help people in need of a vehicle! I have now purchased two from this dealership and I will always stop here first before going anywhere else! Give them a shot! I’ve never been happier with a sales person or dealer before!!

Working with Pedram was an exceptional experience! He’s very attentive making sure to get me everything I ask for at a reasonable price with no games! I’ve purchased pickups from him in the past, and will continue to do so in the future. Everything was done over the phone, ordered the pick up I wanted, with the specifics I wanted, and he called me when it arrived at the price he quoted me over the phone. He was able to get me into the first 2022 Ram 3500 in Utah!

Made my deal over the phone. No problems or issues. Everything was done how it needs to be done.....great folks.... Max took great care of me. I’m sure he would do the same for anyone else.

Always nice working with Dirk! He has kept us informed the entire length of the repair and even sent us a Lyft when we needed to pick it up!!! We didnt even have to coordinate someone to drop us off. We feel very taken care of. Thanks again Dirk!

Very happy with the Doug Smith Auto. Bought a new 2017, 2500 Ram three years ago and was especially pleased with the sales personnel. I really felt like they are trying to get me the best deal possible. I have heard from other car sales people that there instructed by management to figure every possible way to squeeze every cent out ot the customer. It was obvious to me that Doug Smith salesman I was with, was transparent and fair in his dealings. Im back now to buy a new jeep and pleased to say the same sales person Im dealing with, is treating me with fairness and transparency. If you want a new vehicle, I highly recommend Doug Smith Chrysler.

I had been searching for my dream truck and finally found one online that was in my price range. I called the dealership and got transferred over to Klay Kemp and Im so glad I did. I told him I wanted it but was 2 hours away and asked if he could hold it, he did one better, he stashed it and hid the keys. I had a good laugh about it when I got there as I had been circling the dealership looking for it when I first got there and couldnt find it. Klay was awesome to work with and he went above and beyond to get me into the truck Ive always wanted. The financing guy (whos name I cant remember) was awesome. He got us an awesome rate and a great warranty. If youre in the market give Klay a call.

Klay was super helpful in helping me find the perfect used car for our family in our price range. I appreciated his patience and his no pressure sales approach. I would recommend Klay to anyone looking to purchase a new or used car from the Doug Smith Dealership.

Veterans in Utah, Doug Smith Chrysler Dodge Jeep Ram in American Fork is a must if you are looking for a new or used vehicle. They knocked it out of the park for my family and I. I recently retired from the Marine Corps over in Okinawa and came back to the blessed US with no vehicle and in much need of one. I showed up at Doug Smith’s and was warmly greeted by Devan Nelson. After hearing my plight, he jumped through hoops to make sure I left with a vehicle that was perfect for my family and I. I will buy from Doug Smith again.

2016 Ram lightly used. Went into limp mode at 70,000 miles. The service department told me the engine needs replaced based on a code. Very unhelpful service advisor. Very short on options. Expensive for repairs (3/4 the value of the truck) Extremely poor quality product. Seems really reasonable to expect a well maintained truck to make 100k plus. The Fords in my fleet routinely hit 200k plus. Wont be adding any more Dodges to the fleet. My experience is that there are much better dealerships with much better products and much better service.

Austin and Brooke helped me out ton by finding me the perfect car, not once but twice! Highly recommend. All great experiences here!

Michael was incredible to work with! Very honest and kind. Made my not-so-good experience into a great one. Thank you!

I normally try to avoid dealerships because of their bad and expensive reputations but last week I didnt have a choice. Seth and the service department at Doug Smith did an amazing job! I was surprised at how fast and professional they were! The price was actually lower than other places Ive gone too. Anything future service I need Im heading straight back to them!

I’m going to be honest, I normally don’t like buying cars ever. Michael made my car buying experience very easy and made it so I wanted to come back to get my next one through him.

This is a really nice dealership...as far as dealerships go. Im not being intentionally disparaging. Dealerships just are what they are. I needed help at the parts counter today. The parts manager was very pleasant and helpful to look up my needs and provide a price quote. The show floor is clean and expansive. Multiple new year models are open for those like me who just like to sit inside and pretend for a moment or two. Staff are courteous, although very few greet with a smile. Just being ticky-tack I suppose.

Go see Val at Doug Smith!! He is incredible!! Honest, fair, and I would consider him a friend!! Usually, I hate going to dealerships, because you get the run around and the back and forth! But with Val it was different!! He asked questions and LISTENED to what we needed and wanted. My son came in to trade his truck that was eating him up with payments, insurance, and gas; he is 22 and still wants to look “cool in his ride”. Val was great at directing him and REdirecting him to get him what he WANTED and NEEDED!! No run around and no back and forth!! There was no pressure selling and no stress!! I will always go to Val whenever I need a vehicle!!

Great dealership to work with, Dirk has been friendly, helpful and knowledgeable on all the repairs made to our car and it was actually a better price than other shops quoted. Recommend working with Dirk he even sent a Lyft to come pick us up when the repairs were done.

We’ve bought a few cars from here. Amazing service! Pedram was fantastic! Looked at every option, answered our questions, and made us feel very comfortable with no pressure.

Loved my recent experience with Benton. I got a new Jeep 4XE. He was awesome and had amazing follow through. We went to get the plates a few weeks after purchase and noticed another car and he helped us buy that one as well! A true professional with a drive to get things done. He went above and beyond making sure we were happy and getting what we needed throughout the entire process. I would say one of the best things about Benton was I told him I don’t want to sit there for hours. I said do everything before I come in and have it all ready to go. He lived up to it! I was in and out! Highly recommend this dealer and Benton.

We worked with Zach of Doug Smith Jeep by phone, text and in person in connection with our purchase of a 2021 Jeep Gladiator. He was available, knowledgeable, personable, straight-forward and all-around helpful throughout the process. I highly recommend working with Zach if you are looking for a Jeep. Brooke helped us in finalizing the paperwork — she was also great. No pressure — both were looking out to make sure it was an excellent customer experience. I will buy more vehicles from this dealership and with the help of these people.

Kai and Thomas were amazing and genuine. This is my second purchase with Kai and he was even more amazing this time around. I appreciate how helpful he is and he will continue to get my business and referrals. Thank you Kai

I put Gabe through the ringer buying 3 cars and trading in 2 at the same time. He was a fantastic sales person that I would recommend buying a car here to anyone, and do on a regular basis. I know that I will be back again next time I need a car.

Worked with Kai. Great experience. From the start, Kai was professional and Can-do. Very personable and enjoyable personality to work with. He listened to me and let me express what I was looking for. Then he simply got it done. Ive had to buy cars in the past; Kai is the best!

I had to bring my car in for service on a whim, and only had a short window where I would have enough time to drop it off, and have it fixed before I needed it back. Seth was amazing! He listened to me and worked hard to make sure everything was in order and the job was finished on time.

So we came to this Doug Smith dealer after visiting several other dealerships in Sandy and let me tell you, NIGHT and DAY difference. We walked in looking for a Chrysler Pacifica and the man at the desk knew exactly how many were in stock and where they were. Within two minutes of arriving, our EXPERT and AWESOME sales rep Benton was giving us the low down and we were taking the van for a test drive. It was a great experience from start to finish, never felt pressured or unsure, and Benton was great every moment of the process of the way explaining the next step and just being a really informative and personable guy. We will never go anywhere else to purchase a vehicle. Honestly, we had such a bad experience at the other dealerships that we were planning on just looking on Carvana and paying more and just taking the chance with the test drive because we felt pretty hopeless and buying a vehicle can be so stressful. SO GLAD we took the chance at Doug Smith and even gladder that we had Benton to help us out. We left there with a new van and a much better outlook than we arrived. Excellent service, thanks guys!!

Service department terrible! Be sure you are extremely thorough when buying anything here and dont be afraid to ask questions. If you dont ask, they wont tell you, essentialy hiding whatever they can to make a sale. Youre the customer, it was your job to ask, as I was told. Integrity is dead.

Communication from service department is bad. They,ve had my Jeep in for a new transmission (only 53000 miles) for 18 days and counting so far.... its sucked. Not to mention the first service appointment after my bumper to bumper warranty expired they notified me of a leaky shock they wanted 765.00 to replace. Hey Doug....quit trying to screw your customers. So soon as this thing is out of the shop its getting traded in elsewhere.

Was able to get my Dodge Diesel in for a radiator leak after trying other dealers who could not accommodate my needs. Was able to get the leak fixed that was an upper radiator hose. Service Advisor John was fantastic keeping me updated and Service Tech Troy was awesome in recommending additional suggested service and updates.Even though the dealership is not close to me I would return in the future.Thank YouRuss Whitney

I normally hate dealing with car salesmen. Even if I find the perfect car, its impossible to feel good about a purchase if the salesman isnt personable and straight forward. Not to mention how inconsiderate they are when they get pushy.I had a great experience here! Max was very knowledgeable about the vehicle I was purchasing, was real with me, and didnt fit they stereotypical car salesman mold.My only complaint was the tremendously long wait to get the financing figured out. I was at the dealership over 4 hours, mostly waiting. Im not sure it was the dealerships fault tho, I came in on a weekend right before a bankers holliday. Overall, Id go back as long as I got to work with Max.

Great place to buy! Benton Call helped us out and honestly was the reason we ended up choosing Doug Smith to buy from out of everyone else. He made us feel like family and made sure that we were 100% happy with what we wanted to buy without ever feeling pressure like we had to buy it. We will definitely be buying vehicles from here on out from Benton and Doug Smith!

I would be giving Negative Star ratings if that were possible. Our 2017 Jeep Wrangler has been in for repairs since June 9th and we still have no idea when it will be done.This is at Doug Smith Dodge Ram Jeep in American Fork Utah.Sad thing is that I have very little confidence it will be done correctly, meaning more service trips will be required.We have been given dates several times, of course that means they were not kept and we were not notified of their extensions, we had to call themStay away from Doug Smith Jeep Dodge Ram in American Fork Utah unless you don’t mine wasting a lot of time and money. We have made 2 payments and 2 insurance payments since it’s been in the shop.

We had purchased our Dodge Dart from Doug Smith years ago and their service has been so good over the years that we decided to go back to purchase our first truck.Kai, our salesperson, made this the most pleasant vehicle buying experience we have ever had. He spent the time to hear about what we were interested in and what we needed the truck for. He made honest recommendations that would help us stay in our budget. He did not attempt to push us into buying something more that we didnt need. He was super friendly and a fantastic person that I was glad I was able to meet. He also was making sure other customers that needed assistance were getting what they needed.I would definitely recommend Kai and the Doug Smith team to anyone looking for a vehicle in the future. I look forward to working with them again.

I and a woman friend were super pleased with the work that Doug Smith Chrysler, Dodge, Jeep, Ram, in American Fork, Utah did on my friends 2000 Jeep Cherokee, Lorado, recently. They got the car in and out sooner than promised. They fixed everything we asked them to and, at no charge, fixed other items that they saw wrong with the car. Example: they detected a serious wiring problem under the dash and they rewired it to correct the problem, at no charge. They discovered something else that was keeping the air conditioner compressor from turning on and they corrected that, also at no charge. We had taken the car in for a problem with the emissions. They discovered something had become disconnected so they simply reconnected it, saving us an expensive repair. They did a drive cycle to make it pass an emissions retest originally tested by another business, and, to save us time, they ran the retest themselves at no cost to us, saving us both time and trouble. The brakes were really bad. They replaced all four brake rotors and pads and repaired damage to a defective brake light. They washed the car and when it rained and left it spotted they washed it again, all for free. When we picked the car up the air conditioner worked and we hadn’t even asked for that to be repaired. That was an unexpected freebie.Nate, the service manager was great throughout the repairs and he did the drive cycle himself. He spent a lot of time speaking with me and my friend and he really made us feel that he truly cared for us as customers. The service tech, Miles, was a truly awesome tech that went out of his way to deliver more than we expected of him. The total cost of the repairs was much less than we expected. I gave this team 5 stars. If I could, I would give them 6. If you trust these guys you will not be disappointed.

Benton was extremely helpful. He helped my boyfriend and I find the perfect car. He’s an expert in customer service and we will definitely go to him for any future car purchases.

Just the best place to go for a new car!!! Ed and Klay were amazing with helping me pick out the best car for me and Thomas took care of all my financing!!! Will never go anywhere else for a new car!!!

Kai and Jeff were amazing to work with. We drove up from Nevada for a new jeep. We bought one, spent the day running errands in Slc and when we went to head home the check engine light turned on. I texted Kai and he told me to head back so they could fix whatever was going on. I didnt want to risk taking a jeep that had issues. I have been burned in the past by a different dealership in Utah. So I decided on another jeep. They took money off the new jeep because it was a little pricier and renegotiated a deal for me. They are a legit dealership. Honest and willing to help their customers. Thanks guys!!

I just bought a fantastic, certified pre-owned Chrysler Pacifica. Kaifah assisted me. He was great. The service has been fantastic. Everyone is so helpful. All my questions and concerns have been addressed. I will definitely do business with Doug Smith again.

Been shopping for a Dodge Ram 1500 for several months which lead us to several dealers around Utah and finally ended our journey at Doug Smith American Fork. We were not pressured and no games were played as others we had experienced the last several months. The honesty and concern for our time and obviously the price was why we decided to purchase from Doug Smith.Thank you Gary, Clay, and Jeff for your patience and integrity!Jeremy & Jailyn Beck

Doug Smith Auto has the best customer service and Service group. John and Kem helped me with my 2014 Jeep Grand Cherokee that was having some issues. They went above and beyond and got it all fixed for me. Thank you!I used to take my Jeep to LHM in Sandy but the last 1-2 years they have not been on top of their game. Even though Doug Smith is a longer drive I will now be servicing my Jeep there going forward.

Greg was fantastic...we werent looking for a car, until an accident that totaled our car. By the time we got to the dealership in AF, Greg had several options for us, all in our budget - and a favorite that he thought was our best option. This was our families 6th car purchase from Doug Smith!

Ivan was great to work with, no pressure and helped me get the vehicle and price I wanted...

Great experience. Super honest and transparent thru out the entire process. Ask for Greg, hes the best car salesman Ive dealt with and has been selling cars for 30 years.

My experience at Doug Smith was A number 1. Ive been happy with them from day 1 starting with my salesman Greg Miller. Such a nice man answering all my questions. Letting me know what features are available and how they are used. Greg is a real gentleman. He was looking out for me the whole time. Making sure i got what i wanted and that the car and i were a good match. I live in salt lake and was more than willing to drive to american fork for my 2nd car purchase. Ask for Greg you will not be sorry.

We had a great experience purchasing our new Jeep from Doug Smith in American Fork. Kai and Kieth were friendly, helpful and available to answer any questions. They did their best to meet our needs and we look forward to working with them more in the future.

We had great service getting our truck. Kai answered all our questions and was very patient with us. Staff was all very friendly and not high pressure. Would buy from again.

Went in on Saturday and Kai help me and my husband went in to see how much we would get for a trade in and came out with a new to us truck for my husband Kai was awesome to work with and will definitely be back....

They have lost the quality of their service. The service team made a mistake. Im human too so I was hoping they would fix the problem this time around. They did not. Now my car is worse off. I really wished they would not have rushed the process because now I have to get it fixed again.

I had a great car buying experience at Doug Smith. I was fortunate enough to work with Kai. Every salesman will tell you they arent a pushy salesman, but with Kai it was absolutely true. He took the time to understand our unique situation and found a car that was within our budget that hit all the features we were looking for. It felt like talking with a friend, not salesman. If you are looking for a car I would recommend going to Doug Smith and asking for Kai.

The Doug Smith team made the purchase of my new truck the easiest, quickest, and more importantly the BEST auto purchase I have ever made. We handled most of the transaction including my trade via text. I was in and out of the dealership within 45 minutes of arriving.They took the time to go over the new truck, its features and the warranty!Thanks for making it easy!!!

Overpriced and shady service department. Don’t tell you that you’ll pay $150 to look at something simple. Then try to charge you $500 to fix a $28 part. Never had a positive experience with them in the past go somewhere else.

I totaled my car and was not looking forward to purchasing a new vehicle. I was worried about finding a reliable car that was in my budget but Andy helped me find a fantastic car that was low mileage and had everything I was looking for. Very honest and I trusted him completely. He was upfront about prices and helped get the lowest price possible. I recommend Doug Smith to anyone!

First off, I’m a very careful vehicle buyer. I take a long time to find the right one to fit my needs as I keep my cars for many years. I was looking for a new truck and spent time with Chevy dealers and used dealers before comparing Ram. When I approached other dealers/sales people and explained I wouldn’t be buying on that day or even than week, many just turned me over to other green sales persons. When I pulled into Doug Smith, first off I didn’t get attacked right when in parked, second when I met Yvonne (best sales person there), I explained my purpose and she spent the time showing my multiple trucks. A month later I returned, having narrowed my search to Ram for sure. Yvonne was patient again, I placed a deposit on a truck while I worked through the financial aspect on my end. Finally I determined I had to buy used and change gears again. Yvonne rolled with it and helped me just the same as before. In the end, I got the truck of needs and even made some dreams happen, plus we traded in my wife’s car and bought a second vehicle from Yvonne! She then handed us off to Jeff in finance, the paperwork portion was very smooth and informative but absolutely not pressured like many other dealerships I’ve purchased from in the past. Over all the absolute best car buying experience in my 30 years of driving! I highly recommend Doug Smith especially with Yvonne as the sales person! Thank you Yvonne!

Devan was terrific to work with and helped me get the best deal possible. Would definitely recommend and will be going back in the future!

I wish I could leave negative stars. The buying experience was great. But the service department is the worst service experience we have ever had. We have had a leak since January and the car has been in several times with the problem not fixed. We just picked it up today, hopefully the problem is fixed, but now we are close to the warranty being over so if it isnt fixed we will be left with a bill that we shouldnt have to pay for. Avoid the service department at all costs.

I had a great car buying experience at Doug Smith and I love my new to me car. I worked with Klay Kemp. He helped me to understand the workings of the Mini I was test driving. I traded in my Ford Transit and was given a fair price. Klay walked me through the process of closing my credit union car loan on my trade-in and opening a new loan. All of it was handled at the car dealership. Thomas Barrett did the final document processing and helped me choose which warranties were of value. The whole process only took a few hours and I left with my car. After I left the dealership I had a few additional questions about the workings of the Mini and emailed Klay. He answered quickly. I will definitely recommend Doug Smith and Klay Kemp to anyone who is looking to buy a car.

My wife and I are very happy with our new Kia Optima. Andy at Doug Smith Autoplex took very good care of us and fulfilled all our needs and wants. He really went the extra mile to make us happy. Highly recommended Group to work with, highly recommended salesman!!!

Quality people and quality vehicles. You wont find a better car buying experience. Thanks again for everything, I couldnt be happier!

Devan is awesome to work with. I have bought several cars from them over years and done numerous deals with him. This last one was the easiest and best yet!!!

These guys are top notch. I recently purchased a Gladiator from Devan here, he was great to work with. He made things super easy and quick. I have dealt with service on multiple occasions (personal and commercial) and have never had a bad experience, Nate is awesome to work with. I have also used the parts department many times (also personal and commercial) Mike B is #1 in my book and has never let me down. Great dealership all around. Ive never been one to like dealerships, but Doug Smith in American Fork has always taken care of me.

I purchased a 2015 Jeep Grand Cherokee SRT from Doug Smith Chrystal Dodge Jeep in February online because I live in Texas. I worked with Devan Nelson as my salesman and Brooke in the finance department. Words can’t describe how painless both Devan and Brooke made this long distance transaction. Devan was really honest about a few items that needed to be taken care of before he shipped the vehicle to me and he went above and beyond to get the Jeep reconditioned and in the best shape that he could. The Jeep was already in really good condition but as a trade in they always have to go through safety checks and check things that might need attention. Brooke is very knowledgeable in her field of finance which made things 10 times easier. Fast approval, good rates, and she even through in some warranty. :) After singing everything and the car was ready for pickup, It was delivered to my door within a few days. I will definitely be doing business with this dealership in the future! Thanks Devan and Brooke!

The folks at Doug Smith were awesome to work with. I went to numerous dealerships in my hunt for a vehicle. Some were fine, some were good, and some should be avoided. Doug Smith was outstanding. I worked mostly with Greg and it felt like we were family by the time all was said and done. Greg and the Doug Smith team were patient with me and my requests. They gave me a great deal on a vehicle and on my trade. I wasn’t planning on doing a trade because it’s never a good deal, but they worked it out. They were easy to work with. I will save myself some time and start there next time. Definitely recommend.

Yvonne was friendly, helpful and went above and beyond my expectations. She truly listened to my needs and found me the perfect vehicle within my price range. After having dealt with other dealerships, I think I’ll be buying from Yvonne going forward.

GREG all the way! He is a MAGNIFICENT sales man! I would recommend anyone to buy a vehicle from him! This was a wonderful car buying experience!! He kept his word from start to finish. He catered to my every need in the vehicle I needed, and wanted. He did not steer me away, or up-sell me into something I didn’t want. He helped me get what I wanted!!He was very considerate, honest, and kind. He took his time with me through the process. He was not pushy as most car dealer ship sales men are. He is very knowledgeable and charismatic. 100% would tell ANYONE to go through Greg.

Had a coolant leak, took it in to Doug Smith and got charged for a diagnostic and was told there was no leak. I went home, added coolant because it was still below the minimum (so clearly no fluid topoffs) and immediately my reservoir began leaking (pouring out really). Reached out multiple times to try and resolve this, never even got put through to a manager. Would not recommend, to put it lightly.

Zach helped me get a previously enjoyed Ram with no pressure. He even dropped it off at my house since I had to get my other vehicle back too. 5/5 Star service by Zach. Always nice when sales guys actually know about the vehicles theyre selling.

We were referred to Kai at Doug Smith and was told he was a “straight shooter” which we found to be true and delightful about Kai. He was friendly, knowledgeable and treated us as friends. Never once did we feelPressured to buy a vehicle from him. We took a week to decide and when we did decide, he was great with negotiating us the price and payment we wanted. He was professional and respectful throughout our entire experience at Doug Smith. We would recommend Kai and Doug Smith dealership to anyone looking to purchase a vehicle.

I bought my car here and I trust them to take care of any problems. Even though they get really busy, at times, they work with you to get you back on the road. Thanks, John, youre a great service manager.

Just bought a new Ram 2500 which we ordered. We had one of the best car buying experiences of my life (theres been a few). We worked with Klay who was just awesome! Even with delays caused by Covid and other issues, I am a very happy customer! Thanks Doug Smith Auto!

Austin Purvis has been great to work with! Very knowledgeable, no pressure, and makes sure to do everything to provide the best service. Hes helped a ton with the Jeep Renegade that Ive purchased.

One of the best car buying experiences Ive ever had. Greg Miller made it super easy and stress free. I feel I got a great deal on my Ram 1500. Thank you to all involved! Ill definitely be recommending Greg and Dough Smith AF to all my friends and family.

Jason was great to work and very professional. He found me the jeep that I wanted. He made the buying process fast and easy. I will be sending all my family and friends to Doug Smith to purchase their vehicles.

Austin P. was a very well mannered salesman and we really enjoyed working with him! We thank him for helping us get our 2018 GMC Denali! We would recommend him as your salesman.

Excellent place to purchase a vehicle. Zach helped me through the entire process and got me a great deal on my new 3500.

Kai helped me get the best deal possible for my very first car. He was incredibly helpful and answered all the questions I had. He made the process stress free and exciting. Super cool guy, really grateful I got to work with him.

This was the absolute BEST experience I have ever had with a car dealership. Kai was the exact opposite of those pushy salesmen, and was a complete pleasure to work with. He made things happen quickly, efficiently, and really made me feel like he cared that I was his client. He was down to earth and totally humble throughout (and after) the entire process. I honestly felt more like I was there hanging out with a friend. Thomas in finance was quick and friendly as well. Thank you Kai, and to the rest of the team over there at Doug Smith. You gained a lifelong client today!

I purchased my wifes 2021 Jeep Wrangler Sport S from Doug Smith. The buying process was ok except for them trying to really low ball my trade. The store was clean and the people were all very professional. The F&N guy was easy to work with and while he offered he did not push a bunch of add ons to my deal. I would recommend this store to someone in the market for a Jeep.

I recently worked with Val to purchase my new car, and he was amazing to work with! the car had a few cosmetic things that needed to be fixed and he got everything fixed and looking brand new. I would recommend going to see Val to get your new Car!

Doug smith is a great place to buy cars. I just purchased a grand Cherokee and this is my 7th Jeep that Greg has sold me. They have a great sales team that is very knowledgeable and helpful but ask for greg.

Awesome experience purchasing a new car from them. Really went out of their way to help me out.