Im blown away at the negative reviews. First off I find their storage prices on wine very reasonable compared to other facilities. I do think what sets them apart is their customer service. An assistant of mine mistakenly mailed a wine order form to them (vs the actual winery) and Sarah drove on her lunch break to mail the order form back. You just dont get that level of service with other facilities. Also, they have ample offerings of investment grade wine which I find to have less markup from other vendors. I buy hundreds if not thousands of bottles per year and they are a consistent go to. Id highly recommend.

Peter handled a situation with FedEx very well and I am giving him 4 stars for his excellent service. My advice is that if you are importing wine to Australia you need to be cognizant of the duty that FedEx applies to the import and ensure you are clear what that is, as it changes the cost of the wine somewhat. Thank you Peter for your great service.

If I could give them 0 stars I would. Vinfolio received 1 star because Peter tried to rectify a horrible situation..........to a point.In a nutshell:- I was told on pick up day of the cellar the process to check the wine into the Vincellar account would take 4-6 weeks due to Covid (took 10-12 weeks to get started)- The on boarding of wine took an additional month and a half.- It took a minimum 3 emails and several phone calls to tell them wine was missing and the on boarding wasnt complete.- Wines were found in different places of the warehouse.- At the end of this nightmare we were still out 10KWhy you ask?Our personal inventory list from February of 2020 showed our numbers were consistent with previous inventories we had taken. Vinfolio said the wines that were unaccounted for never arrived to the warehouse????You be the judge! MONTHS to onboard a cellar / Every step was a failure / Missing wines / No confidence was ever built during this process and communication was non existent.They waived our storage fee and delivered our wine to a different facility .......TWICE because they left wine at warehouse.BUYER BEWARE!!!!!! In my humble opinion I would avoid VINFOLIO at ALL COSTS!!!!!!

I am very grateful for a wonderful experience working with Searcy Jackson. I look forward to placing another order soon!

DO NOT USE THIS WEBSITE...No customer service. ordered a gift card to be delivered online, and it has been 48 hours, no voucher has been received. no one respnds to email, aor answers phone.

Unprofessional customer service. called over four times to follow up my order that was placed 45 days ago. always promised to call back with an answer but noone returned a call. the reps blaming that there is an error on IT department and nothing was being done. no urgency no customer service mindset. btw the order was 17k and I may possibly cancel it. hope the owner of this place reads the google review.

Really good company with integrity. I bought wine from this company and can vouch that they care about customer experience and making sure you get high quality wine. Will purchase from again.

Sometimes They sell wine they do not own or possess. When their supplier backs out guess what they do? Right they apologize. This has happened twice to me this year 2019. Great job Vinfolio.

Great customer experience and service. Was looking for a specific wine and they suggested wines at similar price points from similar regions and was extremely pleased with what they found. Have recommended to many friends!!

Buying rare wine has many forgivable circumstances; from shipping delays to lost shipments. Even the occasional bad bottle can be overlooked, even forgiven if an occasional nuisance. However, I have to leave this review because I have experienced not only the unforgivable, but the downright deplorable.I purchased 3 very rare bottles for upcoming special occasions: a 1985 Groth Reserve for Christmas 2019, a 1997 Caymus Select Reserve for New Years 2019/20, and a 2010 Opus One for Valentines Day 2020.All 3 of these bottles were spoiled and undrinkable. More than $1k wasted, but worse, special occasions ruined.After contacting Vinfolio, I was told so sorry, but we dont guarantee any wine older than 8 years. Thats it. End of story.

Sadly negative star is not an option. Winter of 2013 I placed an order for over a dozen bottles. One of them, a Sauternes, was to be received later then shipped, it was estimated it would arrive in the fall and I would be notified. I paid for the wine and was told that upon arrival it would ship. In October I had to call as no one had reached out to me to advise if the wine had arrived, I was told it had not, there had been a delay. Many calls later, for they NEVER took the initiative to call me, I was told the wine was in fact there and that a glitch in their system had missed its arrival, but I was told not to worry as it would ship right away, I was asked what method of shipment I preferred and all was set. After not receiving my wine I had to call yet again to inquire as to what was going on, to then be told that the shipping policy was now that they would only ship a minimum of six bottles. Incredible that no one had even called to advise me. I explained that when I bought it and PAID for it this was not the case, furthermore the delay was all due to their own incompetence and that surely an exception should now be made and pay the additional fee to ship just the one bottle. Guess what, no reply. After far too much frustration I finally told them In November to credit me back, they said right away, and I have the email. Yesterday, February 10, 2014, I check my credit card again to find out no credit, I email them, not happy as one can imagine, to be told, Oh so very sorry, our finance department has been so busy but it should be done today. Again I have the email. This is the worst service, I dare say theft, I have ever experienced. How this firm can deal in high end wines is beyond me. They are far too many reputable wine dealers to have to deal with this one, buyer BEWARE!

Ordered November 22 with expected ship date of November 25. Now one month later, order still shows only Pending Shipment, and no response to inquiries to Customer Service. Fear that I may have to file a dispute with American Express to get the charge reversed. Avoid.

High

Everythings solved