I went to look at a truck after dental surgery. I was able to view the truck but not drive it. Chris reached out later in the day and I came in for the test drive. I had a fantastic time. Chris was a delight to work with and was very helpful. I also interacted with Jarod and Cody.. Each employee was great. I dont think I have ever had a better time spending so much money. 👍👍👍👍👍

Having only been in the USA for 2 months, I never expected to be able to get finance let alone the perfect car. Brandon the salesman at Gene Messer Ford was an absolute pleasure to work with. Not only did he make the whole process stress free, he even bought me lunch.I can definitely 100% recommend visiting Gene Messer for your next car. I will be back next year.

Dustin was very knowledgeable of the vehicles. He was patient, answering questions and showing me vehicles. He recommended taking any vehicle I was interested in for a test drive. I had my 11year old twins with me. He was patient with them. They were very interested especially in the vehicle I was looking into purchasing. Dustin let them check out everything and showed them what different buttons operated. For some reason my daughter wanted to see the engine and he showed it to her. He and Josh worked well together to get the payments where I was comfortable. Josh worked to get me the warranties necessary for me to be able to keep my vehicle in good condition for a long time. I never felt rushed nor pushed to make a decision. This was important to me because I did feel this way the last time I purchased a vehicle.

Ryan was very considerate when I brought our pickup for an oil change. He told me it would be a while and they could call me when it was ready if I didn’t want to wait. I decided to stay and he checked in with me several times. I appreciate their consideration. The wait was not due to any negligence or lack of effort on his part. It just shows they are good and people are willing to wait. I appreciate the staff and especially Ryan. Thank You!

Made appointment for oil change and 105,000 mile check up. Everything was timely, but only got the oil change, brake check and tire rotation. Service agent made no apologies and did not ask about completing the other work.

Service desk was very professional even when while being told how ridiculous this policy is. Honestly I feel bad that the guy has to even say this stuff to customers.Gene Messer Ford has a policy that you must leave your vehicle at the dealer while waiting for work to be completed .Transmission shop is 2 months behind. The service desk literally sat there and told me that I would have to leave my truck at the dealer for two months while I waited to have the truck repaired. Not even repaired actually just to have it looked at. They will not even schedule the repair. How this dealership has stayed open is beyond me!

Pleased with my experience at Gene Messer Service Dept. Christopher got me checked in promptly and showed me to the waiting area. He was very courteous and sent me a text asking if I needed anything I could reach him via text. In at 8am and out at 9:30am for an oil change, tire rotation, and 40k service. Good job.

Friendly service. Communication on vehicle status could be better, but overall very good service.

We found our dream vehicle and everyone was so nice and helpful this was the best experience we’ve ever had buying a vehicle we made the best decision by going to gene messer ford they are top notch 💜💜 thanks to all that helped us !!!!

Great communication and service! Brandon Bourke always helpful! Thanks also to Brad Sanders!

I cant say enough good things about our experience at Gene Messer Ford in Amarillo Texas. A Plus service. Heres my story. We were on our way home from vacation when warning lights for stability, skid and anti lock started activate. After I wasnt given the time of day at the first dealer ship I called I then called Gene Messer for help.. They said to get it there and they would work me in.After a tow to the dealer ship from AAA they made me an appointment for 1:30 Pm. My son and I sat in the comfort of the dealer ship with AC and drinks for 4 hours listening to the service department helping people and having to reschedule appointments because they were trying to help out a traveler in need (me). The service technician came to me and said they think thy found the cause but were still investigating. Ten minutes later they found the problem and would try to get the parts and fix it. After another 20 minutes he came back to me and said it was done. They were able to have me back on the road by 4 PM. All was fixed and worked great. Was back home in Kansas by 11PM. Im grateful but not worthy of the awesome treatment and service I received there. I truly owe them. Awesome people! Thanks David

While traveling home from a trip out west, I stopped in this dealership to have oil and fuel filters changed on my F350. Service took 2 hrs with the first appointment of the day.Within 4 days, I noticed a large spot if oil under my truck. (Never happened before.)Called for service manager. He finally returned call after my second message.6 days later I get a notification on my dash to change oil and filter.Why go to a dealer and pay more than I do back home to have an incomplete.job done?Definitely Not a Happy Camper.

Excellent service Damion was an excellent sales rep got us what we were looking for and worked with us every step

I had a great buying experience recently! Noe and Antonio made me feel very welcomed and comfortable with my purchase. I got a beautiful new car that I could not be happier with and got a good deal for my trade in. I highly recommend Gene Messer to women and inexperienced buyers, they’ll take care of you. These two guys treated me like family. Thanks!

Great over all. Nice to give me a discount since it took an extra day. Prices are a bit high though. If I had the time or tools available I could have save a lot of money.

Service Advisor, Jimmi always does a fantastic job. He takes good care of his customers. I bought 4 tires for my F150. He made me a good deal and took care of all the rebates.

I can’t say enough good about Chris Gabehart at Gene Messer Ford. He was the ultimate in customer service!! He went above and beyond for us even after we closed the deal. Detailed our car, washed it twice, filled it with gas and even made a repair for us that wasn’t his responsibility after the fact. Made us feel like #1 from start to finish. We would recommend him to friends and family as well as anyone reading this review. He is a “cut above!”

I showed up, without first making and appointment. I was taken care right away. The staff was friendly and efficient.The oil change, multiple point check, and taking care of a recall was done in less time than I imagined. The cost of the oil change was less than some box stores advertise.Will I go back? Without hesitation.

I had an O2 sensor problem last month.I took it in and they changed a sensor.On the way home to Colorado my check engine light went on again.I checked the code the next day and discovered it was the same sensor.I went to Amarillo and they again messed with the clearing of history codes and said it was ok.I drove back to Colorado again and yet again the check engine light went on.Three weeks later the truck wouldn’t start.Maybe a bad fuel pump I thought.It started later in the day after I got off work so I hobbled it back to Amarillo Gene Messer Ford yet again to finally have that O2 sensor finally changed out on warranty.I had them also change the fuel pump as a precaution due to it not starting a day earlier.The had the truck for 11 days and had told me that they had some traveling group RV people that needed to get back on the road and my tech got pulled to work on the other peoples vehicles when I also am from out of state.I guess my three trips to Texas to fix this didn’t matter.Any how, They finally got back to my F-150 problem, changed the fuel pump and O2 sensor and at payment time I asked which (new) sensor was changed. I was told they had made a mistake the very first time and had changed the wrong O2 sensor and now the correct sensor was now replaced but that I now had to pay for the new O2 sensor and the labor because there was no Service Mgr nor General Manager nor Admin person in billing to correct this.Then I wake up the next morning after picking up my truck the evening before and my truck won’t start at all.Engine just turns over and it’s a total bust on the whole Shebang.....I’m so freaking angry over this I can’t see straight.Especially after the big guy General Manager told me personally that he would make sure that I was taken care of and that if I had any problems at all to call him......Yeah.... I tried that three times and he is never there at the Dealership.

Very friendly and helpful. Great service. Found ways to save us on the service we needed. Would recommend taking your vehicle to this dealership for service.

Kyle was very friendly and answered all my questions. I will recommend my friends and family to come here and talk to him when they are ready to buy a new car.

Antonio at Gene Messer Ford of Amarillo was great to work with. He made the car buying process really easy. I would recommend this dealership for a great car buying experience to anyone who is looking to buy a car. We actually bought two cars from Antonio

Very cooperative and helpful. Prompt service as we were traveling through Amarillo from the east coast. My service advisor was Ryan Ethier

While driving from Chicago to Flagstaff my truck showed a “check engine “ light so I stopped in Amarillo to get it checked out. My service tech Ryan did a quick check and got me in and out within two hours.Gene Messer Ford service treated me like an old friend and gave me the kind of service that should be industry standard.Gene Messer Ford service department, more specifically Ryan, is simply outstanding and I recommend them without hesitation.Thanks again

These guys went above and beyond and taking care of our problem. We were traveling through and they were timely and efficient and kept us informed of what was going on at all times. Great service! Great employees!

Great Service! We were towing our RV when we had a warning light pop up. Author who has been a Tech here for 36 years fit us in and corrected our issue. Thank you so much.

The sales person ran my credit though 3 different places when I had a pre approval already. If you going buy go to your bank first

Mr Ambs was so very helpful this morning. He was efficient, got my car in and out in a timely manner. He even took care of an item my former mechanic missed. My new mechanic will be at Gene Messer Ford in Amarillo.

Jimmi was awesome! Great service, polite, helpful, staff. Have been here twice now had a great experience. I will definitely be taking my car back for all service needs including oil changes.

Took my truck in for a service and to get the stereo screen fixed they kept me informed on the progress and got it back to me in a timely manner. Got it home and figured out the XM part of the stereo wasn’t programmed back to my truck called them back and they told me to bring it in at my convenience and they will get it in and reprogrammed and right back out to me. Accidents happen they have great customer service.

The online scheduling is great. Nice waiting area and they were prompt.

The service rep. TC, was as good as it gets. He kept me informed and had the work completed as he’d promised. Couldn’t be more pleased

Everybody there was honest and hard working.They gave us the best deal around. We have been blessed with a great vehicle from there. ...... Joey Ford

The work they do is fine, but they will not schedule you an appointment. They say drop it off and we will get to it when we get to it. It is still under manufacture warranty.2 1/2 weeks later my car was fixed. That is B. S.

Customer service is on point very informational courteous oh and professional! I take my vehicle to Gene Messer Ford because they are honest dependable and reliable!

Great service and team, no hassle at all. All together, we had a great experience.

My daughter and I each got a vehicle and we are extremely happy with the process and service we got. Brad Sanders provided excellent service. He went above and beyond to find the make and model of the vehicles we were looking for. We recommend him 100%.

Service is always great and everyone very professional. Especially Christopher our service advisor. We always come back to Gene Messer Ford. 😁

Jeremy was outstanding. I ordered some running boards for my Bronco and he got me schedule very next day. Got me in early and was done quickly. Thanks Jeremy!!

Courteous professional manor. I change my oil every 3,000 miles and they make that accommodation on the return sticker. I waited in the showroom area for isolation, and they called me shortly on my cell phone, when my vehicle was ready.

I bought a new pickup from Chris Gabhart at gene messer Ford and was very pleased with experience. Very professional and polite as well. Thanks.

Great customer service, and put me in a vehicle quickly and I left a happy man.

Good service people. Clean, well maintained business. They took care of me when other dealers could not see me. We were traveling from Florida when the check engine light came on. Service staff were quite helpful and friendly. Feel safe when using the dealership and service center.

Yesssssssss! Finally a major car dealership I felt super comfortable looking at cars at. Other places make you feel really uncomfortable and force you into something that may or may not even be close to what you want or are even asking for. Tyler here though, was generous and was genuine in finding us exactly what we wanted. He didn’t try to BS us on anything and he was honest that we wouldn’t be able to get exactly what we wanted but man did he find us a car that was dang near close! I’m pretty sure I’ll be coming back but this guy needs praise either way. Thank you Tyler!

I have been very disappointed with Gene Messer Ford over the past year. On September 1st 2020, I took my PU in for them to identify why it sometimes would not start. They replaced a number of things that were not the cause. After 9 months they finally found the issue. One of the things they replaced was the shifting mechanism, when I got it back the chrome trim was not properly seated around the shift mechanism. I have asked them to repair this twice and it still has not been repaired. The last time was last week, when I had it in for a service and another item that need to be repaired. It shows on the invoice they repaired it but it is not repaired correctly.

Chris and the rest of the team took good care of my needs when I brought my truck in for service . Thank you guys for the prompt and courteous service.

I can’t begin to tell you how great Gene Messer Ford in Amarillo tx was on October 16th. My 2015 F150 Platnuim went into limp mode luckily just across the street from the dealership. I pulled in and talked Jeremy the service advisor and he was fantastic said pull it in and he would check the code. He advised it might have been a throttle body issue and said he could do a cleaning. Of course I said how long will this take thinking maybe I would get it done today. He had me out in 45 minutes and back on the road to South Dakota. So I can’t thank them enough.

JC was very helpful and respectful. I explained my situation in that I was traveling from Louisiana going to Wyoming pulling a camper. The truck went into reduce power several times. He did not hesitate in getting the truck diagnosed and repaired while I waited. I got to the dealership at 7:45AM and was out by 1:00PM. JOB WELL DONEThanks to all

Great service! They kept me informed with everything going on with my truck!

Staff, technician and service advisor were all very helpful and friendly. The service department at Gene Messer Ford did a good job keeping informed on progress with the work being done.

Very happy!! Brad Sanders is a very good salesman gave me a great deal and I couldnt be happier! I was able to get what I wanted because of him!

They have treated with respect every time I go in. They are great to work with. Even though I didn’t buy my explorer there. They treat me as a valued customer. Much better than Gruver Ford ever did. Will definitely buy from Gene Messer in the future

We enjoyed our car search experience at Gene Messer Ford off Soncy. My fiance and I had been searching for months to find a reliable vehicle for a good price and Gene Messer Ford did not disappoint us. The process was easy and comfortable while the sales professional, Brandon Bourke, was very attentive even though he seemed to be quite busy himself. He let us have our time and privacy to decide. He was never pushy and kept the honesty throughout our experience. And, truthfully, ALL of those characteristics in a salesman is essential. I recommend buying vehicles through Brandon Bourke and Gene Messer Ford. The dealership was clean, the staff was friendly, and the waiting area was comfortable.

Amazing experience! Professional salesman and financial team! Very impressed with this dealership.

Got my truck in for service today, Christopher the service writer got it in and out in a good timely. manner. This is greatly appreciated

Had an awesome experience with Brandon and Gene Messer Ford. Him and his team did everything they could to get my wife into the car she needed and wanted.

I took my truck into the dealership with Def problems after calling in on the road about a half hour before I arrived. The desk personnel J.C. fit me right into the schedule and placed me with the technician Jared. They took my truck to the shop and in 2 hours had everything fixed and back on the road. These 2 men were very helpful and informative. Great staff at this dealership very appreciated for all the help.

The people in the service department were very friendly, courteous, and knowledgable. Fixed my truck in a timely manner. Very happy with the whole process. I dealt with Jeremy Chastain, and he was very helpful with the recall repairs that were done.

Misti Watson worked with me during a stressful situation months after a purchase and continually works in my best interest. Not sure where I would have ended up otherwise..

Great service I will definitely use them again.

Staff was welcoming and answered all my questions. The service done on my vehicle was correct while giving prompt and courteous service. Buy your vehicle from this team.

Mark Clopton, Who is knowledgeable and friendly, and made the process easy..great guy

Good luck dealing with their service department. Making an appointment doesn’t mean a thing anymore. First off, you can’t talk to anyone in service because all calls are directed to a call center. Then when you go schedule an appointment online, the system doesn’t set a max number of appointments per time slot. Drove over an hour to get work done only to find out the time slot of our appointment is over booked and they can’t work on our truck in any reasonable amount of time. You’d think there would be some customer loyalty after spending $80k on a truck with them. My experience has only gone down hill with them every time I’ve dealt with them. And of course, the only solution they can present is “sorry that’s just how our system is set up.” Absolutely worthless. I’ll spend my time and money elsewhere.

Worst scheduling system I have ever used. I informed scheduler that I would be waiting fir oil change, and when I dropped it off at scheduled time, I was behind 9 others and they didn’t even start the service till 4 hours after scheduled time. Again worst scheduling system ever used.Ryan the service writer was very apologetic but did say this happens all the time.

I had no down payment and wasnt sure what I wanted. David Johns helped me get into a wonderful car. He never pressured me and its the best experience Ive ever had purchasing a new car. Ask for David Johns!!!!!

Chris did everything he could to get me taken care of best service I’ve ever gotten

Great customer service. Only issue is my front bumper Isnt up right. The clips were not replaced correctly. When I complained they only replaced a few but bumper is still sagging. My headlight isnt put in right it sticks out, the fender that was replaced isnt the same color as the rest of my car its lighter and so its noticeable.

I ended up here after receiving poor service at another Ford dealership in town. Gene Messer service was wonderful and Jeremy Chastain communicated with me every step of the way! I couldn’t ask for better service!

Dustin Kidd was my salesman and he did an awesome job making sure I was taken care of from the moment I got online and started looking at cars to the moment I walked out the doors an owner of a 2020 Toyota camry. Thank you guys so much.

Kyle Kilcrease was by far the most helpful person Ive ever come in contact with when it comes to searching for a vehicle. He did everything possible to ensure I had a great experience. I will definitely be recommending him personally to anyone I know searching for a new ride.

Called about a truck, which I know are on short supply. I checked to see if there was a hold on it and if this dealer was charing an addendum (which they are. $10000) over msrp. Alright I thought, we would prefer to work with a dealer who werent taking advantage of customers in a shortage, but anyways said we would be paying cash, to which I was told that the truck was only for sale to customer who would be financing. Wow I have never been turned down for trying to pay cash. There are dealers that are not charging over and will still take cash, this may be a great dealer but my experience was less than poor.

Need to improve in nearly every area. Cost was very high for installing 4 tire sensors. No shuttle service anymore. Had vehicle for a total of 4.5 hours to do 1 hour of work. My next vehicle will be a Toyota due to their service department is top notch. Hope Messer gets in the game!

On my way home from a trip, my truck began to jerk and loose speed going uphill . Advised by a outside mechanic to just go slow and head towards home and to Amarillo . Discussing my problem with my wife, she picked the closest dealership to me . Their Service manager “JC” called me and we discussed my trucks problem. We discussed my timeline to arrive and when I arrived “JC” had parts set aside and ready to to install . Thanks for the quick turnaround and back on the road quickly ! Great service and customer friendly staff !

GMF has an excellent sales and service team. It has been a pleasure to work with them, and I highly recommend this dealership.

Service dept. Is a joke. The automated service system is ridiculous. I made an appointment for a basic service and advised that I would wait for the vehicle. I drive 40 miles to get there, the employee behind the desk said they were overbooked and I would have to leave the vehicle. Then he says he gets his service somewhere else. That alone tells me that I wont be back. What a joke.

We were in the market for 2 vehicles,and went to Gene Messer hoping to find & buy at least 1. In all my years of purchasing vehicles, this was the best experience Ive ever had! Everyone there was very welcoming and kind. Brandon Bourke took very good care of us! Stellar service. Brandon listened to our needs, and gave us honest straight forward recommendations. There was no high pressure sales pitch, and we were treated like good friends! The whole process wasnt pressured at all. It was very very relaxed, easy, and not once did we feel like we were being treated dishonestly (which has always been our past car buying experience!) What a great time! We walked away with 2 vehicles perfect for our needs! Go see Brandon!! Hell take care of you right!

I brought my Ford escape in to be worked on by Ford technicians. I explained my problem which was a bad brake booster, and a electrical problem which causes the alarm to go off at anytime when the car is locked. The brake booster was fixed but because of the cost for the electrical repair I couldnt fix it. When I brought in my car I did explain that when the car is locked the alarm goes off, so I keep it unlocked so the alarm wont go off. I ended up having to also purchase a battery from Gene Messer because they lock the car and Im assuming the alarm went off and killed my battery. Im just surprised the technician didnt know that would happen. Very frustrating but what can I do. A two or three hour job turned into a week and half. I was told a couple of days and the service man did say they were behind. Not a great experience and a little more than I was expecting to pay.

AJ was an awesome salesman and took great care of me!

Big O was incredible! Real jam up guy. Highly recommend gene messer for vehicle purchasing.

Brandon B. and the sales team were PHENOMENAL! Great personalities and not pushy or annoying in anyway. My husband and I really enjoyed the atmosphere and conversations we had getting to know everyone. The actual process of finding and getting approved was simple and we got a great deal within 2hrs (which is pretty good for a large car lot)The only reason I’m not giving 5 stars is because we had to wait nearly 90min for them to “detail” our car and even then it was not well-done (still had water spots, barely vacuumed, etc). We were told 2-3times “10 more minutes” but it looked like they didn’t even take 10minutes (My husband is/has been a car detailer so he was aware of what could or should be done in that time frame). The sales team felt bad we were having to wait to so long they actually got us some chips and a protein bar to help since it was going past lunch time.At the end of the day/deal, still very happy with the outcome! Thanks again, Brandon!

Great service. The call center said I would be in and out in one and a half hours. When I got there they said I would not be seen for two hours. My service manager pushed it faster and all went well.

I made an appointment to have a recall on my Ford Transit addressed. The service manager Gene made my appointment and was very helpful. The evening before my appointment a service tech called me and told me he was to busy to deal w my car at appointed time but I could leave my car and he would get to it in a week to 10 days. I explained I only have one vehicle and had made an appointment and was told it would be fixed that day...the tech said he couldnt get to it and I had to drop vehicle off to get in line. I told him I got in line when I made thee appointment...he said that didnt matter. After that call I contacted the dealership an placed a formal complaint. I was later contacted by the service manager, Gene, who said they had my parts and he would contact me when I could bring vehicle in...yesterday he called and asked me to bring it in this morning which I did and my vehicle was fixed within 3 hours. Gene was very helpful and my vehicle recall has been addressed.

The tech knew his stuff and identified the problem. the service attendant (JC) was very helpful since we were traveling through and got us in. Only issue the Ford parts department didnt have the parts for our job and we waited for 4 hours for them to be deliveredWe arrived at the dealership at 7am and we left at 4pm

They were very helpful,friendly in helping me with my truck,I want to thank them very much

Service took 3 months to fix after contacting corporate because of limited communication. They broke car parts while trying to fix the recall it came in for.. When we got the car back it was in worse condition than it coming in. Cant get a hold of anybody from location to fix the condition it is in now.

Very kind and professional and FAST. I delayed my repair for months because I simply did not have time. They came to me and was more than accomadating. For my Lincoln MKX I wont choose anywhere else for my repairs. Thank you to the managers and the techs. Im very pleased with my experience.

I made an online appointment for two recalls on my vehicle. I was greeted immediately by an employee who was very friendly. I waited about two hours for my vehicle to be inspected and maintenenced. The wait was not too bad considering quite a bit of people were having work as well. The waiting area was very clean and large. They had a coffee machine and soft drinks available while you waited. Thank you for the great experience.

They got my truck in for service pretty quick

I took my vehicle in for an oil change at the last minute. They were able to get me in and out within an hour. I appreciate them taken care of my service needs in a timely manner.

Brandon made buying a vehicle easy and fun. I really enjoy my new ride. Thank y’all so much for going above and beyond in every aspect.

These are some of the nicest people! They called and gave me an update every chance they got. Ignacio went above and beyond! Never met a more nicer and accommodating mechanic! We loved him! Tammy was so so nice! We will be back! Thank you Gene Messer Ford!

We are full time RVrs. Our Ford 450 broke down on a Saturday morning when we were pulling out. Messer service department was very busy but agreed to help us out. 2 hours later, we were back on the road. Extraordinary service and very friendly, helpful staff. We are so grateful! Five stars!

Service was punctual and excellent service manager Jeremy was stupendous and knowledgeable of all questions asked!!!

Made an appointment, showed up for appointment and was out an hour later. Had a Dr. Pepper on them while I waited. Still need to get the computer updated.

Satisfied with the car but not the service. Our dealer talked down on me and my father as if we couldnt afford the car. blowing us out the water with an insane interest rate and also lying about trying our preferred bank.

Was great they got me in and out in less time than they said.

We were in Amarillo visiting family. My Ford Flex was due for service so I called them for an appointment. Jeremey and Ryan worked with me to perform the service that same day. They were very busy with appointments for service. Both of these gentlemen were very professional and demonstrated they truly care about the customer.

Chris and Steve were great to work with! Everything was as expected!

Chris was very helpful, informative, and honest about our car repair. We will be using him again in the future! We have used them multiple times and have never had a bad experience.

A good diagnostic of the car showed there were no problems.