Because of Covid, the supply chain is really suffering. We ordered a couch from Ashley furniture over 3 months ago and still havent received it. American Freight does have a pretty good selection of furniture in stock, I just think the prices are a little high. They also have appliances so if you want something now and dont want to wait on supply chains issues to get resolved, I would recommend checking them out. They may negotiate on price, I didnt try to barter.
Great place, amazing selection. Just bought again from them, prices are hard to beat. Staff is very courteous and diligent. Thank for your amazing service Nick.
Store looks really good customer help was really help full great experience at the store
NICK BAEZA did an awesome job helping me select a new sofa set!! Came in from out of town thinking I wouldnt be able to find anything, but did!!! Recommend 100%,, Great availability, and fantastic pricing. Thank you Nick!!
I came in from out of town to look for a bedroom set for my son and I was assisted by Nick. He was extremely helpful and patient in helping me pick out what I needed. Great customer service!
So happy with the serviceSo many options to choose from went in with the Purpose Of getting a mattress and ended up getting more then I expected 🤩 absolutely loved everything on display also Nick was very helpful and very attentive on helping us get what we needed definitely recommend
This store’s employees are outstanding. They are above and beyond. Our purchase was not perfect; however, the resolution and caring staff was. We bought a dishwasher from Danny. When hooking it up, it was broken. We returned it and exchanged it quickly and easily. The service was so good, in fact, that when we needed a washer, we knew just where to go! This time Sherri helped us. Again, outstanding service. She even took her own personal time and resources to help us figure out a huge issue we had getting it into a small closet. I do not know what I would have done without her. The guys loading and unloading are also professional and genuinely nice. They whip appliances around quickly and with ease. I still need a refrigerator, stove, and vent hood. This will be the place I buy them. These guys EARNED a customer for life! I tell anyone who will listen about them!
I came in to look around, I was immediately greeted by Tarrah and Nick. Tarrah showed me a great selection of furniture and mattresses. I was very pleased with the environment and friendliness there.
Went in on a Tuesday about an hour before closing. Danny was very helpful in telling us about the sofa we were looking at and the warranty that is offered. When I went back on Thursday to purchase and make arrangements for pick-up. Alan was very helpful with that and very quick about getting me in and out. Even though it was quick we had a brief visit about football. :) We are thrilled with the sofa purchase and will go to American Freight first for future appliance and furniture purchases. Thanks guys for making this so easy!
Very helpful and nice!Helped me right away with a smile!
We had to come to Amarillo from Canyon after 5 pm on a Sunday night because our washing machine broke without warning! We were very thankful to find American Freight was open. Sherri helped us to find exactly what we needed, got us set up with a warranty, our new washing machine wrapped, and we were loaded & headed home just after 6 pm!!!Our new washer is very nice and in perfect condition!!!This was one of the easiest and fastest large appliance purchases I have ever made!!! We will definitely be returning in the future for more large appliance purchases!!!! If I could give more than 5 stars I would!!! Sherri was absolutely fantastic!!! The men in the warehouse were very friendly and helpful as they loaded our washer into our pickup.
First clerk completely ignored me and I was within 2 feet of her. Finally caught an older gentleman who was very helpful and I thought I would come back and buy a washer dryer from him. But thought of another question and turned back and headed towards 3 salespeople standing there. Got almost to them and all 3 turned and walked the other way. So I left.
Good quality furniture an prices,an Tarrah is an excellent sales representative..
I was in desperate need of washer. Found a great deal here! They actually have merchandise in stock for you to walk away with. That was such a plus for me. Sherri, the lady who helped me out was so sweet and very efficient. I told her what i needed and the price point I was looking at and she knew exactly what direction to take me. If want quick, friendly service, this is the place to go.
The people in this store are very friendly and knowledgeable. Sherri Welsh and the sales crew helped me find exactly what I needed and the warehouse employees even gave me helpful tips about the appliances I got. Jeremy loaded my purchases with great care and was genuinely helpful and friendly. The warehouse was well organized and the service was very fast.
Very good experience with these guys! Great selection and low prices. Sherri handled my transaction throughout the day, I had to call several times and she was helpful each time. Highly recommend, will do business again.
Jeremy went to great lengths to help me get a recliner after my knee surgery. I couldnt get out nor walk without crutches so he picked out my recliner at my request. My friend and Jeremys girlfriend brought the recliner to my home. Its so comfortable and well made!!! Thank u American Freight for going above and beyond & employing outstanding people for our community 👏 ill be purchasing a dishwasher in the near future only from AF!!!
Nothing much good I can say about a store who dont care about its employees or customers and only cares for metrics
We came to American Freight located in Amarillo Texas and we got greeted and asked how we were doing right when we walked in! It’s such a friendly place to come to find some really good deals! I got helped by Sherri and she was the sweetest lady and made the process as easy and understandable as possible! Me and my boyfriend had a great experience I would shop for my home appliances here again!
Inam useing a workers phone to do this frankie did very well helping us on a bed set thank you very much
Anthony was amazing! He greeted us at the door and helped us find a refrigerator for a reasonable price. I highly recommend this place!!!
Very happy with the customer service we received from Alan! The whole experience was wonderful! We purchased a 20 cf freezer and the gentleman in the back were very professional and courteous when helping load as well! Stay safe yall and we appreciate your customer service, its not everyday you get that!
Had a wonderful experience. Came from out of town and we showed up right before closing to pick up a freezer and they stayed late to assist us, happily. Frenchy even stayed late to help us fix our flat tire. Wonderful people!
This store is bad business and false advertisement. Cant say you do delivery but then cant deliver. Waited a week in a half for a 400$ loveseat and did not receive it. Then was misinformed about my couch being there one day they told me would come in and then call that day its not there. Then tell me to wait Tuesday. Ahh no....
I had a really wonderful experience my first time here! I cane to get a washer and dryer set and i got a really good set for a great price. Alan and Danny were very helpful and i will definitely be a returning customer!
Looking for a washer and dryer with a fast delivery. Bought Tuesday afternoon and delivered at 10 the next morning. Salesman Frenchy helpful
I wish you guys would have the rugs you a have on display I have come 3times in a month and all the person in there told me was the same thing he told me the last time it will be here next week.This is not the first time this has happen I was trying to get a refrigerator from here also but no not in stock next week I had hope to spend my money here but No I give up ☹☹.two star because the people are nice but I never get to buy anything because you dont have it.
I actually had an awesome experience. I got online and found a super high tech washer since mine broke and I was drowning in a weeks worth of laundry. Sears Outlet has financing but also has prices out if this world. I bought my washer online.It is a top of tbe line Maytag with a commercial size top loader! Anywjere else it would have cost $900 or more. I got it on line since it was brand new but out of box for just $497! Then they had it waiting for me at the store when i arrived!Not only was the the easiest time in my life to purchase an appliance but this washer will fit a king comforter, 4 to 5 medium to large towels amd is quite as a mouse!I say before you make mistake of rent to own or before you buy used check out the deals at the Sears Outlet it is totally worth it!
I will say the sales associate was good but the service delivery install was a night mare with this place I spent over 300 more to have it done correctly and had to pick up my own purchase I would NOT recommend this store
My husband and I walked in to purchase a fridge, employees were very friendly. They were not after us constantly, they gave us our space to browse.When we were ready, Danny came over and answered our questions, even measured for us and everything. Danny was very knowledgeable and went over and beyond to make sure we were satisfied. Great prices and service. Thank you Danny for making our purchase a great experience.
Sherri was amazing and very helpful. This place has really good deals and are willing to help you any way they can. Definitely going to keep doing business with them.
Anthony was absolutely amazing. Incredibly kind,he helped us from start to finish. He got us the best deal possible! We are starting a home and thanks to Anthony we will have the best washer and dryer for us!
Clean store and a very helpful staff.
Came in on Black Friday looking for a washer and dryer. Amber was so helpful and amazing. I am totally satisfied qith the appliances she sold me and my wife.I will totally recommend American Freight to my family and friends ❤.
Same store as Sears outlet just a different name over it. Same buisness practices as always. Can buy and remove product from floor but most items they want you to finance.
We had a great experience at American Freight. Sherri was our sales woman and she was fabulous. Our furniture was delivered the next day, and the delivery men were also very considerate as they brought the furniture into our home I would recommend them 100%
Sales associate Frenchy was very helpful an knowledgeable in what we were asking for. Thank for the great service Frenchy!
Alan was very helpful and knowledgeable. He was not a pushy salesman. The store was clean with a great amount of organized inventory. I had a great experience, and I will be coming back.
My wife and I just came in to look at refrigerator prices. We were pretty much settled on a fridge but couldn’t really afford it. That’s when Mike came over and helped us. He is very professional and worked out a price my wife and I could afford. We are very grateful for your help and a great price, thanks Mike!!
As a large apartment complex we normally deal with much larger out of state vendors, it was quite refreshing to be reminded of the great customer service you get when you stay in your own back yard. Danny was the gracious sales associate that reminded us what customer service should be; that we often take for granted. We will be inclined to refer all residents and business partners to take advantage of your great employees and outstanding customer service.
Awesome friendly service! Frenchy was very quick to make sure we didnt wait to find what we were looking for and was not pushy like some sale people.
Great store to shop at everybody is so nice
Came into the store looking for a table and Alan was able to set me up with the most unique dining set I have ever seen I absolutely love it! Thank you so much Alan youre the best!
Couldn’t be happier with with Alan’s assistance today! We bought a dishwasher back in June, it broke in October, and we had been waiting for a couple months for customer service to set us up with a new one. We came into the store in person and got fixed up very quickly! Thank you!
American Freight was extremely helpful in finding what I needed. Highly recommend
After many trips to all of the big box stores looking for a dishwasher we were told about American Freight. We came by to see what they had and they had more of a selection. We ended up leaving with an amazing deal and awesome customer service from Sherri! Thank you so much!
We visited American Freight (AF) (Store #4025) on 34th and Coulter today to assess dryers and check out deals. I did not plan to actually make a purchase today. However, the salesperson, Frenchy, was awesome! He was engaged from the moment my brother and I entered the store. I loved that he also wore a mask and maintained social distancing. Most importantly, the sale was too good to pass up, and I received a 10% military discount. Overall, I was very pleased with customer service and the sale. Frenchy is a definite asset to the AF. Because of his attentiveness and knowledge of products, I will absolutely go to this store again.
Anthony was super helpful in helping me find a great deal on a new washer! 10/10 recommend!
We had a great experience buying from American Freight in Amarillo. Awesome customer service!! Thanks so much Sherri!! We will definitely be coming back!
Came to see danny, they were so helpfull and not pushy .
Great selection of furniture and appliances!!!! Adrian Perez was extremely curtious and helpful with me picking out a new fridge for my Father!! Great American Freight Associate and an even better Individual!!!! Definitely going back to furnish my new place, With out a doubt American Freight is my first selection!! The service is great and and the prices are on point! Cant beat it!
Mr. Mike was INCREDIBLY helpful. After venturing to Home Depot, only to find they didn’t keep their dishwashers in stock, I hopped over to American Freight. They had exactly what I needed for a great price! Quality items, excellent selection, FANTASTIC prices! If you are in need of an appliance, or even furniture, American Freight and Mr. Mike will take care of you!
I went in looking to buy a fridge. After working with their team it was an easy decision. I worked with Lily who measured units until my hearts content. After working with Danny as well we got me squared away with a great fridge at a great price. Cannot beat their service and selection.
OMG!!! Mike is Amazing!! He greeted us as soon as we went in. Asked us what we were looking for. Showed us the refrigerators and explained they dimensions clearly. Then said he would let us browse and call him if we needed any questions answered. Now THAT is AMAZING Customer Service. If they have Gold levels in their company bonus, Mike deserves it. Now on to the product and the price. It took us 10 minutes to find the perfect refrigerator at an amazing price ... 50% plus 10% off that. Love IT!!! Google only allows 5 stars or I would have given 10!!
I called in the other day and was unsure of the exact type of dishwasher i wanted but with the help from Amber she helped me find the right one. And when i came by to pick it up the guys in the back loaded me up quick.
Good prices knowable staff
Bought a washer and fridge today, Sherri was super helpful. We had just moved and needed something ASAP and Lowe’s/Home Depot had delivery two weeks out! Sherri helped us with both purchases, they were quick and helpful and we got a GREAT deal on both items!
Danny and Alan were so amazing!! The customer service here is the best in town!! The quality of their products are amazing! I am so happy with my purchase and they were so helpful! I recommend this store to EVERYONE!! I am beyond pleased!!
We received the best customer service from Amber. She made the process easy and smooth! We purchased a microwave, stove, and dishwasher.We have purchased multiple times and will continue to do so. The customer service is the BEST. Every single staff member is all so kind.
We were looking for a smallish couch for my son’s bedroom. We looked all over town and the only one we found in our price range, that checked all of the boxes was at American Freight. Frenchy was friendly and helped us measure to make sure it would fit in our space. The guys in the back wrapped it up nicely and got it loaded in our truck.Overall affordable, friendly, and quick. What more could you want?
Anthony and Danny were very friendly and helpful with the purchase of our stove and accessories. They went out of their way to make sure everything was right. I really appreciate it!
I went in to buy a new fridge. Frenchy helped me and was so very nice and helpful. I had my 2 year old with me and the manager Matthew gave him some crackers. He didn’t have to do that. It was so thoughtful. They both helped me find the perfect fridge for my family and even gave me a great discount to work with my budget. I will always go there for any appliances that I need in the future. They treated me like a friend and not just a customer. And now my family has the perfect fridge for an incredible price!
Living in rural NM, we have no options to purchase new or used appliances. Let me tell you my story.Outlet stores often get a bad rep. I like them because they have the products on the floor for sale to take home immediately. Not, having to order and then wait a week or two to get in is the plus. And, Sears Outlet Store, Amarillo 4025, has been a pleasure to shop.I bought a dryer at this location, and later on, I bought a new washer which went haywire about 2 months later. Dreading to go back and haggle in hopes of a satisfactory outcome was exactly the opposite. Danny and Matty immediately discussed my situation and options and a solution was offered. I returned the broken washer and received a fair credit towards a brand new upgrade, plus an extended warranty.I made a great deal thanks to Matty and Danny. Shop the Sears Outlet, its worth a stop!
Great service and very friendly staff. I will definitely recommend this place. I will return if I need another appliance or any furniture.
Amarillo Store was very helpful and attentive. I was not able to physically go to the store but Amber, the store associate, was extremely helpful and was able to answer all my questions by phone/text and arrange my delivery promptly.
Very nice selection of appliances and Sherri was very helpful. This store had one of the most helpful and kind service i have had in an appliance store. Will definitely be coming back to get more things.
Frenchy helped me choose a recliner for my daughter who has spine problems and is having surgery tommorrow! They worked it out so it will be delivered tommorrow! Thank you to the wonderful delivery men and Frenchy! May God bless!!! Hold on to the Holy one! Great are His promises to YOU ALL!!! 👍🏻
Great Prices and products! The employee who helped me went above and beyond. Her name was Sherri. She did everything to make my purchase experience comfortable and gave me peace of mind. I bought a Fridge and stove and have had them for a month and they work perfect no problems! Definitely recommend.
Alan is awesome!!! We had a great costumer service experience. Can’t wait to use our new dishwasher.
We were looking for a good but reasonably priced chair, and American Freight had what we needed. Frenchy, our sales rep, was most helpful.
I changed my rating of 2 stars a few years ago to 5 stars now in 2020. The current staff is friendly and helpful. I recently purchased a refrigerator. Its always scary making a big purchase, that is a necessity. I worry about product malfunctions. Anthony did a great job answering all of my questions. He helped ease my worries. He offered me an option of service warranties. I was able to purchase the appliance I needed plus a service warranty at an affordable price. Thank you so much. This was the best service I have received.
Purchased a NEW Maytag refrigerator 3 weeks ago and 4 days ago it started making a loud humming noise. I went to American Fright store to talk to manager and was told because I didn’t purchase the extended warranty there was nothing they could do about it!!! I called Maytag and talked to a lady there and she told me that because I purchased my refrigerator at a Sears Outlets scratch and dent store there was NO Warranty on my NEW refrigerator!! I told her l was never told there was NO warranty if l bought it at this store. I didn’t even realize it was still a sears outlet store. This refrigerator is NEW, no dents or scratches!! It was in a crated box when it was delivered!! So beware people, they have just changed the name of the store to American Freight and it’s a BIG RIPOFF and they WILL NOT stand behind their appliances!! I would NEVER have bought this refrigerator if l had known there wasn’t a warranty on it. Salesman DO NOT tell you that when you buy it. I’m now out $1,100 for a piece of junk refrigerator!! You people should be ashamed of ripping customers off!
From the moment I walked in the staff was very helpful! Alan and Danny were extremely helpful, and they were very patient with me especially because I was asking a lot of questions. I will definitely becoming back again!
I met two people who assisted me and showed great customer service. They explained everything in detail, and any doubts I might have had was laid to rest by the professionalism that they showed. I am a hard customer to please(I know this and I feel really sorry about it), but with these two (Danny and Anthony), I became meek and timid. I had a great experience thanks to them. Keep up the good work guys.
Danny was wonderful and helped us out with everything we needed! We got a great deal and we will definitely be back!
Bought a refrigerator this afternoon, will be delivered tomorrow morning. Frenchy was super helpful and knew what he was talking about. I liked the pricing and selection. Thanks!
When we went into the store Frenchy came up and assisted us almost immediately. When delivered the two delivery men, Lamont and Gene, both had amazing customer service and were great at explaining how to set up and maintain the fridge we bought. We realized that, upon opening the fridge, the door was messed up, but I believe it could have happened at anytime and we got the protection plan so everything was covered hassle free! 10/10 will be returning for other home needs.
Very good customer service it was a fun shopping experience. Sheri was very professional and has a great personality.
The sales team was very helpful. M. Cunningham in the warehouse is one of the hardest working man I’ve ever seen. He was very helpful and full of information. Give that man a raise! This is my third big purchase at this store. Definitely a return customer
Went to Sears outlet today after seeing the add. We were treated so well by Danny who not only was knowledgeable and polite, but made our shopping experience awesome. Ended up buying a refrigerator, a mattress, a couple of pillows and got signed up for another mattress once it comes in. Very happy with Danny and also Lilly for all the help. Definitely recommend shopping there
I had the best service ever by Frenchie and Sherri! Ill be back !Thanks again
I loved it here!! Alan and Danny were super helpful. I would come back and have them help me all over again!! Lol!
Quick, friendly service. Anthony took great care of me.
All associates were friendly and helpful. Frenchy was the best of all and met all our needs. Would recommend to all family and friends for their needs.
Sherri was a great help!! I got the fridge I had been looking for and so it was so reasonably priced. I highly recommend both Sherri and this store.
I am very happy with my purchase and the way the worker,Mr. Frenchy, attended me.
I will NEVER ever rent from Rentacenter ever again thanks to American Frieght! I went and found the dryer I was needing the same day with very good deal and price. Shauna was very kind and very helpful and so was all the other employees including the store Supervisor Davidson you guys have to go see them it’s a must they have good deals and prices you can afford at no extra cost! I highly recommend and suggest them when you are needing appliances or Furniture stop by and have a look you won’t be disappointed I can promise that ... 😊♥️
Sherri was so very helpful. She sold us an refrigerator two years ago and we were so grateful to have her help again
See Anthony!! He is awesome! Quick easy mattress and springs purchase. Best deal in town.
2 years ago I bought a side by side fridge, range, and over range microwave. Yes they had some damage but work great. Have not had any issues with any of those appliances. Today I spoke to Frenchy, and purchased a built in dishwasher with a 3 year warranty at a great price. Got it installed this evening (I do my own work). Works great and he made sure I had all the parts necessary to get it running without multiple trips to Amarillo. Great service... great equipment and prices.
Everyone has been so helpful especially Amber!! I need a dryer and I am going home with one!! Jeremy was very nice when he loaded my new dryer! It’s the little things that make me happy!
My husband and I had a great experience looking for our new homes refrigerator. Mike Ledbetter was so helpful, knew his measurements, showed us some great options, and made it such a simple process! We truly appreciate him and would recommend everyone get their appliances here!
Frenchy got us in and out so fast! Got what we needed at a great price and were on our way!
Sherry was amazing. Exceptional customer service! Definitely go check her out at American Freight.
Store #4025 Amarillo, Tx associate name: SherriWe bought a icebox from her two years ago so when it came time to buy a washer we came back to her. Great service, very friendly
Clean but we didnt see anything to take home.
Love the staff...always friendly and helpful. Seem to always have the CUSTOMER’S best interest at heart. New deals all the time too! And the financing is fast, easy, and great rates!
Shari and her team took great care of us, even as we changed our mind on what we wanted 3 times. We got a great price on exactly what we wanted, with great customer service. I will definitely go back.
Was looking for a dryer. Very helpful staff. Fast easy paperwork and even helped me load it up!