Great experience, friendly service! Sierra helped me make my purchase and made sure she answered all my questions! It was the best experience Ive ever had at a mobile phone store for sure!!! 💜 Thanks Sierra & T-Mobile!!

The customer service was very courteous and professional. The T-Mobile system to port the phones was a headache! She called a CS Rep who said our plan was not in existence but with another Rep it was and then it takes a day to get the one we wanted. So always plan to spend more time there then you think.

This was the first time in the store and it couldn’t have been a better experience.Frank handled our needs which were substantial with grace, excellent technical skills and extreme patience. We’ve been through many phones and had an over 50 year relationship with our previous carrier but finally tired of the arrogance and confiscatory pricing. Couldn’t be happier with our choice of T-Mobile this outlet. Highly recommend.

Cheri was absolutely professional in helping me upgrade my phone and add my daughter to my service. The staff were all knowledgeable with the process and were courteous to all customers.

Cheri lwas awesome. She ended up staying after closing to make sure that we had everything we needed.

T-Mobile is the best! We just switched l don’t regret it! They have better phones, better pricing, and overall better customer service. They also offer a first responders discount. The coverage is just as good as any of the other major carriers and the data speed is better!The people at this store don’t rush you or try to talk you into anything. They work with you and explain everything.

Frank is awesome grate and friendly and helped me in sec...he should be the ceo..ty frank for days I went to stores and calls trying to fix my phone screw u Walmart frank did the job..t-mobile by Walmart go to frank tell tiff sent u

Sam was nothing short of amazing as soon as we walked in the door. His customer service and customer interaction is something words can’t explain. If sam has an opportunity in the future to be promoted I feel he is hands down the most obvious choice.

My experience at this store was great the associate was very nice and was able to take care of what I needed thanks tmobile in altoona.

Excellent crew working there..knowledgable and up on the latest tech and options

We are a rare case. My mother in law and I were in there to get a service plan that would be beneficial to her since she is a senior citizen. I was added as the extra line, mainly bc it was affordable for both of us and if any problems arise, I can take care of it for her (she hates talking on the phone). We were lied to about what plan we were getting. The girl who sold us the phones, messed up, lied on top of it saying we could get our plan for 90 a month.. and a one time payment of 125. I asked so many times before signing the contract if this deal was really true. She assured us over and over and when signing the contract I asked if there will be any extra taxes and fees .. she said no.. 90 dollars flat. (I find out later it was her first day, but unfortunately for T-Mobile, I’ve worked at a cell phone co before and the computer screen tells you the price and total price.. she didn’t mess up .. she lied !!!! Then when coming in to try and fix it, a manager wouldn’t even let us get a word in edge wise and degraded me in front of other customers, calling us liars and we can either sign and leave and get my money back she over charged me (which I didn’t even know happened until then) the girl told me a one time payment of 125.. it wasn’t.. she charged me for two phones and I didn’t check my account bc I took her word. Six months later, after adjusting our bill every month (customers service is great though) and me calling in.. a rep named Laquita told me to go into the store and not leave til they change it bc corporate said they have to honor the lie the girl told us. “DO NOT LEAVE TIL HE FIXES IT “ she told me. The guy that was there the night she sold us these phones, and the day that the manager went way out of line to insult us.. gave me his word I could go home (bc he’s the manager now, Sam) and he would call me later that day or tomorrow bc he’s a new manager and it will be fixed. I’m always patient w customer service workers but now 7 months later, I’m irate!! He never called me back.. called him, he told me again to give him til the end of the day. He never called... we called support again I was told to go back in and not leave again til it’s fixed. We went in and the girl that lied to get a sale, was there and the manager wasn’t. I was very polite, didn’t even tell her I knew it was her, and was more than patient when she tried to help. She called customer service to see if she could change the bill (more than Sam did). They asked her what promotion we were given and her exact words were “there was no promotion like that. It didn’t exist” So they told her it can be changed by a manager. She told us she was going to call him.. instead of just calling she went outside w her phone, called him. Now, that’s strange bc there’s nothing but big open windows so someone can see if your talking or not. She was on the phone for several minute and came in and started writing our info down on a paper m.. I asked her nicely what it was for. She said it was for Sam bc she couldn’t get ahold of him! Ok.. he never contacted us back.. as usual. I can’t believe that tmobile would back the way I’ve been tossed around and lied to. I’m fed up!!

Very nice experience. Staff was helpful and looking for alternatives to what I wanted to do.

Rich at the TMobile store was amazing! He was so helpful in getting our Sprint phones upgraded. His customer service was the best Ive encountered in a very long time! Kudos to TMobile and a huge thanks to Rich for a great experience!

Deplorable encounter with staff in the store. Unable to perform simple task with 2 hours of wait. Repeating the memorized line from an info sheet over and over and not listening to the CUSTOMER is ridiculous. Only for the 800 number customer service folks to call the store location and explain to the store staff what needed to be done. It was handled, by ONLINE customer service ( bravo TMOBILE team ) in less than five minutes. Don’t expect T-Mobile excellence from former Sprint employees. Just call the tmobile 800 number, you will have knowledgeable people who will treat you like a valuable customer. It’s not all about phone sales quota.

Rich and Sierra were so helpful and positive! They fixed an issue that wasn’t resolved over the phone in less than 20 minutes! Thank you Thank you!

If you need to go here and there is only one person ahead of you, you had better start clearing your daily plans for the next couple hours. I dont blame the employees, but I do blame the management.

Service has really improved since the merger with Sprint. Less dead areas. Speeds have improved. Way cheaper than AT&T which I switched from when they canceled my discount and doubled my monthly bill! Best move I ever made.

Switched to T-Mobile from ATT yesterday and it was a great decision- nearly cut my bill in half! I was expecting switching carriers to be rough but Sam and Sierra made it pretty painless! Thanks guys!

Sam and Zah had the answers for everything iasked. Super friendly and nice. Very knowledgeable

I waited for over hr an Sam was very helpful an a real delight he is the reason Im staying with tmobile

First class service at the TMobile store in Altoona! Friendly and knowledgeable staff. Highly recommended.

Cheaper than Other carriers for a reason. It is safe to assume they hire for minimum wage as the Customer service and work ethic is deplorable here.T-Mobile in its self might be ok but this store is horrid.

👍

Cheri and Sam help me with the issues I was having with my phone 10/10 would recommend

Frank did a good job

I will never again go there. I didnt.like the phone and returned it. They wouldnt return my Activation fee and some other fees as well I spent $150 there and returned me $31.80 back. The store told me I had to call corporate so I did and corporate told me I had to call the store to get my money back I will never go there again

Customer service friendly had no problems answering questions. Ended up switching my service

Thank you Cherie for your help with my account and getting me a new phone for my trip back to Houston! I have been a t-mobile customer for three years now and was in the area for a wedding. After my phone got damaged I went into the store to find a replacement, since I had to get one for my drive back. Cherie set me all up, and my experience with her was a one of the best T-Mobile stores have ever given me. Thank you again!

Great service! So happy that T Mo is increasing its presence in central PA! Stop by, grab a great phone and enjoy your new uncarrier service. Ive been a customer for about 9 years and they always come through.

Their customer service is always top notch. I dont go in very often, except fpr.the big stuff, and theyre always helpful and quick to get the situation handled.

You get what you pay for. Go to verizon

Best wireless mobile around. I havent see assistance like that from AT&T.

Great team and great atmosphere. Best phone carrier experience youll get in Altoona!

Best staff. Best store. Best bilingual cell support in Altoona hands dlwn.

Thought I was getting a deal. But it was rip off. Why would you lie about your service if you don’t have service. Thanks T-Mobile for your not so good service and wasting my money.

Like always great service and experience.

The staff is very knowledgeable and want to help you! Fantastic services and promos!!!!!!

Very nice people l love ♥️T-Mobile

Not knowledgeable.

Horrible service. A man in the store said he couldnt help us. Dont go to T-Mobile.

Great service, great employees, and great management