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Rack Room Shoes
OUTLETS OF DES MOINES, 739 Bass Pro Dr NW Ste 530, Altoona, IA 50009, United States
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Rack Room Shoes
Comments
Ke
Review №1

Googled this store and the posted hours are that it closes at 9. showed up at 8pm and the store is not only closed but had been long enough for no one to be around. afterword looked up the outlet hours and it sys closes at 7. there hours need to be updated and maintained. as a small business owner I keep up on this without issue. you should be able to as well. disappointed to say the least.

Je
Review №2

Paid $43 for the same shoe they wanted $74, to pricey

Je
Review №3

Friendly and good service. Best price on sketchers.

Ch
Review №4

Good variety. Just cant find cleats for school.

Ja
Review №5

Employee we dealt with was not familiar with inventory and sent us off where something mught be to find out you dont have golf shoes. Had to find out from another employee.

Jo
Review №6

Very messy. Terrible selection after size 10.5 mens

Cr
Review №7

I if youre looking for cheap shoes go to Walmart. This store has quality shoes at a reasonable price. Lots of great sales.

Sa
Review №8

Always find deals for every one in the family. Great selection for all types.of shoes.

Ch
Review №9

One reason I am giving this place 5 stars: customer service. I had ordered some shoes online when they were having a buy one get one half off sale, the shoes are great except one problem, the security tag was still on them. So not knowing what to do I called the nearest store and got the MOST friendly and outgoing customer service guy ever, we had a friendly chat and he led me straight to the contact info to get returns sorted out. Spoke to another customer service rep and she got right on it and I received an email an hour later with the free return label.Can I just say going into this I was super bummed and frustrated to find out my new Nikes had a security tag on them but getting the best service made it all the better for me. Antonio it was a pleasure talking with you and thank you for the convo and helping me sort this whole thing out!

Ve
Review №10

Very cluttered. Variety not to bad.

Ma
Review №11

BEWARE! You pay for any return shipping at full retail rates. They do not provide any return shipping label with a discounted rate. They should have made it clear that customers are on their own for any returns. I am fine paying for return shipping that is reasonable, when it is communicated up front. I would not have purchased from them had I known I would need to pay over $15 to return a pair of shoes that didn’t fit. You can’t even start a return online to let them know something is coming back to them. Driving 6+ hours to the nearest store for in person return was also not an option. Big waste of time and money. Never again!

Ap
Review №12

Was loooking for shoes my side and was having trouble with this. Was approached by a young kid, dont know his name, and asked me if I am finding what I needed. I said no and he walked away from me. I quit looking and WILL NEVER be returning to this store. At least at Show Carnival treats me good and have the same style that I need. Was here with family members that found what they needed with no help, but forget get people that are handicap!!!!

Ri
Review №13

Got 4 pairs of $70 dress shoes for $120!

Mi
Review №14

If your google hours say your open till 9 but really closed at 7 you should update that. People can drive a long ways to come here just to waste their time!

Wi
Review №15

Great employees especially Antonio just wish had better selections or more variety/type of shoes.

De
Review №16

Nice store. Very helpful staff

Ki
Review №17

They have a fantastic collection of reasonably and competitively priced shoes that are fashionable. There is a wide range up styles and quality levels and there is typically a buy one get one offer. Overall probably my favorite shoe store.

Be
Review №18

Found what I was looking for sales staff was very nice and helpful!

As
Review №19

Helpful staff. Not much selection

Bo
Review №20

Good prices especially on discount section

Mi
Review №21

Worst return policy EVER will not refund you the price you paid for your shoes. By the way there Timberland shoes are fake. Do your research people.

tr
Review №22

Very greatful for the awesome staff working today! My son got some shoes here but while he was trying them on he set down a sack of clothes, containing over $300 worth, that we had bought at another store. When we got home some 3 hours after we had been in this store we realized we were missing the sack. When we figured out that it was probably left at Rack Room Shoes I called the store and they had found the bag and set it back. What a relief it was to hear them say they had the clothes. Thank you!

Ry
Review №23

Good

Ta
Review №24

The store manager was super friendly and helpful & the deals are just unbeatable for the quality of shoes they sell.

Er
Review №25

Always buy one get one half off, cant complain about that!

Po
Review №26

Great prices on name brand shoes.

Ma
Review №27

Good selection of shoes at good prices 👍.

Mr
Review №28

Good staff

Sh
Review №29

Great service!Manager is very good at his job!!

Bl
Review №30

Pretty good shoes for cheap.

Da
Review №31

Expensive

Gl
Review №32

Nice selection and sale.

Da
Review №33

Never been there

Information
11 Photos
33 Comments
3.9 Rating
  • Address:OUTLETS OF DES MOINES, 739 Bass Pro Dr NW Ste 530, Altoona, IA 50009, United States
  • Site:https://rackroomshoes.com/store/760?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=760
  • Phone:+1 515-957-0711
Categories
  • Boot store
  • Shoe store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:12–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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