Went to purchase a TV we ended up getting a 55 inch Samsung ( plenty big enough for the space we needed it) we spoke with Meghan first, then Gabby the next day. Theyre both supervisors for The geek squad, they were both very knowledgeable and explained everything to us in detail, We purchased it and love the picture! Will do business again!

I call the local store because i need to schedule. I get an automated voice from the national hq. It asks for information that is not relevant and at the speed of a dial up network. I am supposed to trust an electronics company that cant even work an answering machine? This company will be out of business next year hope warranties ate 3rd party.

Meaghan and Gabby were very helpful in getting the new TV that suited us best.

As someone who has never been in a best buy before, lets just say it was a magical experience. I felt like I was in the future! The staff was willing to answer my questions and asked if i needed help. Awesome store

Horrible service. Waited for an associate to assist us for 20+ minutes. Took our business elsewhere.

Stopped in for a wifi adapter. Found it in seconds, got in line at the registers to pay. Both cashiers were helping Geek Squad customers. Waited 10 minutes while watching 3 employees do nothing at the entrance. Waited 5 more minutes while finding a better deal for the item in my hand on Amazon. Returned item to shelf. Purchased from Amazon. Used money I saved to buy treats for my our. Was never even acknowledged with a be with you in a minute or a sorry for the wait. And so goes the death of retail.Honestly curious how long it took the guy in front of me to cash out.

Well organized store. Was out of quite a few products including what i went in to buy. Prices were a little high. Staff was courteous.

I’m a senior that had a really good experience buying a lap top from Matt. He had patience with me and answered each of my questions so I could understand the way my lap top will function. New technology is confusing for me. Go see Matt at Best Buy in Altoona, Pa. thank you so much!

Had what I needed but getting help was like pulling teeth and then I literally stood in a line for 27 minutes to be checked out but there were like 20 employees just walking around and only one person checking people out

I just bought a refrigerator from them online it was a dorm style its very nice fridge I would recommend it great price

Not being tech savy at all, I was nervous about purchasing a new laptop for my daughter. Well the experience was great and the service was top. We left with exactly what we were looking for without breaking the bank. ❤️❤️

Awesome customer service by the greeter.Az is very knowledgeable on Chromebook vs Laptop, and made my decision easier.Love my new Chromebook!

Kind and friendly service, was able to find the DDR4 RAM & screwdriver set need to complete my computer repairs, will go to again.

Very helpful staff. Helped me from beginning to end. I dont use brick and mortar stores for electronics much anymore but this was a very pleasant experience.

Great place for sales and staff very helpful. I bought a tv last Oct & was delivered on time & a washer today with no issues.

Was not impressed last time I went there. First as soon as you go in the door they ask you what you are there for. I tell them Im looking for a cord for my GPS to convert it to a USB she points me over to all these different phone cords. I looked then asked her again if there was someone that could help me she said I would have to wait. Sure no problem after about 10 minutes watching people walk through the door and get help right away I decided to find someone myself to help me. I asked a young man if he could help me told him what I was looking for and showed him my GPS. He took out his phone and said what is it a Ipad I said no a GPS I am looking for a cord for it to make it a USB if possible. I said I have a road trip today and need it. He then said Im sorry we dont have anything for that and walked away. Not once did he look anywhere in the store or ask someone else. I was just fed up with the customer service which was the worst customer service ever I just left. Not going back anytime soon. Not sure where they get these people that work for them that dont want to help the customers anymore. Its a shame.

The best, best buy Ive been to. The staff is great and very informative! Service is far from lacking.

Generally speaking, the staff here is knowledgeable and attentive. I was particularly impressed when stopping in on Black Friday with a few questions about audio components. The uncommon item I was looking for wasnt in store but the sales rep demonstrated considerable knowledge about the product immediately without even having to look it up. She even quickly and with no hassle had one ordered after answering all my questions and helping me find a fee other things in the store. Great visit.

I had fantastic service!!! Will always go back and recommend Best Buy, in Altoona

Nothing in stock and waited for ever to get help. The In Store Verizon Wireless rep actually helped me even though I was in the immediate need of a camcorder, not a phone. Even with his help the trip to this store was to no avail due to no camcorders in stock.

A decent Best Buy. It is not the largest store they have, but it is big enough for the market that it is in. Staffs always been helpful. And it is a newer building that is easily accessible. Some specially items might require traveling to a larger store, however.

Some products that say they are phone accessories well best buy doesnt call headphones a phone accessories. So no percentage off.

Went to get remote starter installed. Was told it would take a maximum of 2 hours. Three and a half hours later I finally got my car done. No explanation or apologies even offered.

Great service from knowledgeable staff. Thanks, Matt!

Much smaller than usual Best Buy locations, but has many of the essentials. Staff is pleasant and welcoming as always.

No one in the area can replace the battery in my Samsung gear 2 smart watch. Best Buy gave me the phone number for Samsung customer service, however, even they said they couldnt replace the battery. Some one should offer that service. Seems like it would be a profitable investment!

Every time I have been in this store the staff is extremely friendly and helpful.

They had exactly what I needed to connect my smart tv to my cable box. They acknowledged me upon entry and offered to connect me with someone who could help me. They verified the intention of my purchase at checkout and confirmed they were the correct products.

Not bad had to wait but not long helpful

Great help, and knowledge of what you need !

I gave them three stars because they were the only store that had what I needed, but waiting in line for 20 minutes while several employees walked past me and blatantly ignored me when asking if I was in the correct place to pay for my stuff was absurd.

Got a great deal on a TV for my basement. Curbside pickup works pretty well. Wait was around 8 minutes till I saw anyone and there was only one other car there.

It was the first time I used their curb side pickup and it was very easy to follow. I only waited 5 min! I would def recommend!

Could not call them on the phone drove over there for nothing. if I have to order online why not Amazon no star made me pick one

Got a Great Deal on a Visio V series open box, love the tv.

Other than waiting for 20 minutes in line to get 1 7$ item it was ok none talks to u unless u go to them and ask

Phone rings to automated phone system, in another state, after listening to 2 minutes of things you dont want to hear you wait another at least 10 min. For somebody to pick up. And its not just one time its every time. Other than that 5 stars for the knowledgeable staff that helped me.

Well the geek squad was able to fix my usb problem, but my audio problem we had to send it to HP to fix. The kid know his stuff, only thing he did not do was tell me his name. But he did tell me how long it could take to get it back to me.

The Altoona Best Buy is most helpful and super friendly. Fast service also.

Cam Helped Me Get A Great Computer and It Works Like a Dream

Great store friendly people. Wasnt planning on spending money today but got a great buy on a open box in and had to get it. The guy working was professional helped me out and was great to work with. Thanks best buy!

Horrible place to do business with. Ill never be buying another item at this store. Your better off to save money and order something on ebay or Amazon because when it comes to warranty and protection here you might as well forget it. A $500 Epson super tank printer thats totally junk with a 2 year protection program and nothing. Call the manufacturer they say

Employees can help you find stuff on the shelf but they dont have much knowledge about the products. Definitely not like the old Circuit City!

Alot of electronic products and appliances at reasonable prices. The workers was very helpful for what i wanted

Thank you so much Rebekah and Joe for your help! Definitely go see them. Awesome customer service

Overpriced and employees tend to act like they are better than you

Typical bestbuy nice stuff but not the best selection .

Store busy. One person to help with tv. Waited over half an hour. Finally a young man helped us. He was nice.

My experience was good and everyone was nice!

I loved this place! The associate was extremely nice and helpful!

For being a Best Buy, I find this location very disappointing. The store is very disorganized, and the shelves are messy and unkempt. We stopped here so I could pick up an USB-C Hub. We walked in very close to closing time, and I knew exactly what I wanted. Not one of the employees greeted me or asked me how they could help. They all look done and just wanted to finish up enough so they could go home. After wandering around for a while, I finally found them, and the selection was weak. At least the check-out person was friendly. But this place really needs to step it up. This is a Best Buy!? Everything I came in for, they were out of stock. The choices are extremely limited. I ended up going to Target and finding everything I was needing.

Love the best buy staffHave purchased 2 phones already they helped me to narrow down with good questions bought nice head phones

Get better customer service so someone actually picks up the phone. Would have better luck getting ahold of the U.S. treasury than u guys smh.

Bought a new dryer, took it home and found missing parts. Took 10 days for the parts to arrive. Same day, had a master electrician install parts just to find out the heating motor is bad on the new dryer. So they want to charge me a $99 service fee on an appliance that was broke from the get go. And now they want me to return it for a replacement dryer. BUT, they said I need to do it in the next day because of the 14 day return policy running out. But yet the first 10 days of that 14 was waiting on Missing parts. I hope no one has to go thru thus bullcrap.

I dialed the Altoona number to try to schedule a trade in appt for two pieces of electronics. I was on hold for 25 mins just to find out that I was transferred to corporate. I was then put back on hold and was again transferred to the wrong department. While I was placed on hold for the third time, I tried going on their website to talk to an agent. The virtual assistant told me I was on the wrong website and needed to go onto the Geek Squad website to schedule an appt. Finally someone from corporate picked up and she was just more concerned as to why I was on hold more so than helping. I scheduled an appt for Saturday at 11:40 via online. I got there at 11:35, and as soon as you walk into this store, you have an employee stop you as soon as walk in asking questions as to why you are there. Very cold and very uninviting, but nonetheless, I was directed over to Geek Squad. I saw my name on the board so I thought everything was fine. A Geek Squad agent came up to me as asked why I was there. I said I had an appointment for trade ins. He informed me that Geek Squad doesnt do that, and I had to get into the Customer Service line. So I was lied to over the virtual chat. I got into the customer service line, waited about 10 minutes and the SAME EMPLOYEE was waiting on me. Kind of funny, but we proceeded for the trade ins. I did the trade in questions prior to coming in to see roughly how much I would be getting back. Prior to going in, my iPad Pro had a trade in value of $12. In the store, I was given $3. My Mac Book Pro had a trade in value of $200. In the store, I was given $77. Now, I understand that the online trade-in offers were just an estimate, but they were WAY off, especially for my laptop. I was very disappointed in the atmosphere of the store. I will NOT BE purchasing anymore electronics from Best Buy.

A great store with helpfull employees. Sometimes can get a bit pricey and sketchy with sales but other than that its a nice place to be.

I did 5 laps around the store then i asked for help at the front. I was told that I needed a virtue signaling face diaper. I said no thanks. To be fair the guy at the front was very friendly.

As always the staff are very nice and it is nice to be able to check out a working display of Amazon echos

Terrible customer service. You can have 5 to 10 associates walk past you and not one of them will ask you if you need help with anything.

Everything I was after wasnt there . I was told well you could try on line, what was the point of coming to the store to get today what I wanted . I was able to get a few video games but nothing else . very disappointing .

Terrible service! Employees definitely need customer service training. I placed an order for Curbside pick-up, I wasnt able to check-in online. I called the store and was on hold for over 5 minutes before going in. I was thinking maybe they were short staffed or busy, although the parking lot was almost bare. To my surprise I go in and see 4 employees at the front door and counted at least 10 others, only one actually seemed to be working.I wont be back.

Its still cheaper to go to wal mart lol

They took the time to help me get exactly what I needed then tried price match to make sure I got best price

Very rude to have an employee stand and make fun of shoppers mayne you need to hire better people

Just hope you don’t have problems with your purchase, as their customer serve is a joke. On-hold wait times worse than the cable company and you still may never speak to an actual human. I have made my last purchase from there.

I have been on the phone for over 4 hours waiting for an answer to my appointment request with no avail. My husband tried to see if he could get a technician but faired no better. They have this music they put on so they don’t have to speak to you. Very disappointing. We go to them for all our digital needs and av needs as well. Now we can’t get in touch for service!!!

Its full of friendly and knowledgeable people. If you need help, they are right there. They go out of their way to find what you need, and if they dont have it, theyll order it and have it shipped.

Great service

A little busy but its close to Christmas. Got some help picking out the right new TV

Cool place but tryna get the ps5 and always outta stock

Staff was very responsive and helpful to any questions or concerns I had. Reasonable pricing but for some reason everyone has been buying loads of ram so unfortunately could not buy any this time around. Definitely appreciate the professionalism displayed even as it goes into nighttime. Great visit.

Nice, knowable salesman

Of course I love to look at all the electronics, but Id rather not have every salesman in the store coming up and asking if I need help. After the first 2, I decided to hurry up and buy what I needed then get out. I think they would do more sales if they left along for help up to the customer. This is a common theme with best buy as Ive been in several stores.

I had gone into have remote starter installed into my car. I had a really decent price on it and it didnt take that long to get it installed.

Best buy is a good place to find things to buy, but not a good place to actually buy them.

Its almost like they dont want you in the store. Checking had gotten worse than Walmart

Got a good deal on a Otter Box for my Pixel.. Dont buy a Sup-case! The Holsters always break.

Terrible, wont stand behind their return policies. Will never spend another penny at Best Buy!!!!!

The service is great but the call center is not! Rather go into the store than to call the center.

Didnt have what we wanted. It wasnt on stock so we had to buy something at a higher price.

Watch out they sell broken TVs and you cant return!

Had to ask for assistance employees talking among themselves.When I did get assistance to young man was very knowledgeable and recommended the proper set of speakers

Got an awesome deal here. Love it

Had problem w cell phone. Young man knew all the right buttons to push. Presto. Thank you sir.

Convenient curbside p/u

Its just getting harder and harder to shop here as a brick & mortar store. Took about a half an hour to get a pair of earpods doing their mandatory curbside pickup even though the place was not busy at all. What upset me more was they never said they were doing curbside only until you got to the store. Had I known I would have went somewhere else.

I don’t always go to Best Buy, but when I do, I make sure it’s this store. The employees have always been helpful and have given me their honest opinions about products. Recently, I was shopping around for a new TV and they made the purchase quick and easy. Their protection plan was also way better than other stores around town that were selling the same exact TV. The only negative is that they don’t sell CDs in store anymore.

The employees are very helpful..

Theres nothing good in here for gaming but theres other electronic items.

They where very helps as always when I shops there. Very knowledgeable and pleasurable experience

Horrible customer service ... Had to go inside to get CURBSIDE pickup ... Id give 0 stars if it would let me. Btw ... Good luck getting any person in that store to answer a phone. Never had such a bad experience.

The store is great for PC parts and other electronics. They also have nice workers.

Always love going in.

The staff member who helped me; Scott, was amazing! He went above and beyond in helping assure my satisfaction.

Kristen in the TV section is a wonderful person! Very knowledgeable and fun woman. She answered all my Qs and even answered the next few before I could ask them. If youre in the market for a new screen and or sound system, go see her!

Great store to get any appliance or electronic. I would go here before anywhere like Walmart or Target. This staff is very nice and eager to make sure you get what you want. Even if you need something returned, the process is very simple.

Its frustrating needing an appointment to go look at something you want. Earliest appointment available was more than 3 hours later, and I wasnt available at that time. I understand why, doesnt make it any less inconvenient.

Great service. I got locked out of my phone and they helped me get back on without having to factory reset and then was nice enough to not charge me. They really saved me.

Will never go here again. We had ordered two laptops for Christmas presents and long story short we never got them and my fiance had the worst experience there.

Very quick service & all associates I met very polite & patient & helpful.