With the start of the coronavirus in 2020 my wife and I were forced to rent two storage units at the new Alton location on the beltline. With the needs of our small Internet business evolving and changing we had a few needs that had to be met. We needed 24 hour access To our units. We needed a weatherproof storage unit as some products needed to say at a comfortable temperature as to not be damaged by freezing or overheating. Also we needed a location for deliveries. Most companies charge you more for a residential delivery with a semi truck vs a commercial dock. The rent of the 2 units would quickly pay for themselves in avoiding residential delivery charges.We were excited about our new venture with U-Haul. We paid our first month Including a $10 charge for overnight access per unit. When answering the weather proof store it has a very good security system and access pads at 2 entry points. You can get an access card or a pin to enter upon entry. You can use the 2 garage ports for unloading your car or truck with 2 types of carts To use. There is a flat type and a mattress type. The units are kept at 70° all year long. As you walk down the hallways the lights come on with motion to save on electricity when not being used. There are two restrooms that I’ve been newly constructed. The store is really clean with shiny waxed floors,security cameras, brand new units constructed inside the old Kmart store. It is very nice and pleasurable compared to most storage units stores. They have multiple size trucks to rent, a nice office with packaging items for sale. They also have a garage on location for repairs. The store is very clean and was designed very well with security alarms alarms On each unit tied to your access key.Everything about the store is great. The bright lights make it cheery and clean floors make for a Good secure feeling when inside the building. You can pull up to the garage during business hours and drive right into it without exiting vehicle. You can shut the door and access entry pad in a secure location.This being said we had a very bad situation with the new management. In a previous manager had agreed to let us use our own lights in our unit because the lights above a roll of units are not working properly and do not come on at all When you walk upon them. This was not a problemUsing our lights until the lights quit working and the power stopped working. As I brought a big load of new items and I was unable to shuffle them into the unit without any lights. I left my Items totaling well over $1000 out in across the hallway from my unit which is a big square off of the side of the hallway that was not taking up any walkway. When I came in the next day all my stuff was gone I contacted the manager about my life asking why they weren’t fixed and where my stuff was. He informed me that he threw them away in the dumpster and chuckled as he mentioned that he smashed them up into pieces. Now this was a 400 pound bulletproofGlass jewelry case union built in 1967. A similar replacement ring in it and the $900-$1000 range. I also had some antique doors with hundreds of dollars of locks and brass knobs on them they were destroyed and throw in the dumpster as well. As I said when I confronted the manager about it he chuckled that he threw them away because he thought that I was smoking in his bathroom he thought that I was smoking in his bathroom I informed him that I was not and contacted his main office above his pay grade. I was told that I would be contacted within two days and was not. Now here it is three weeks later and no one has contacted me or compensated me for the items that were destroyed that were rightly mine sitting in the hallway because I couldn’t put them in to my unit properly without light. I will be seeing them in a civil court for compensation and will be moving my two units totaling $250 a month as soon as possible.
I was coming in from St Louis to get a hitch installed on my car, and I am so glad I can to this location. Chris R installed the hitch and even put the cargo carrier on my van for me. Everyone was extremely kind and considerate, the manager Joe also helped me out making sure all the details were taken care of. I would definitely come back to this location for my uhaul or hitch installation!
Chris and Joe were very helpful, friendly and knowledgeable representatives. We came to Uhaul to buy ALL the boxes we needed to get my in laws moved into an assisted living apartment. Our whole family has been stressed about this move, so we were very glad to come to a business that made everything EASY and affordable! Thank you so much Alton Uhaul.
Great location that is easy to find and the customer service was great! I was even accidentally overcharged and they took care of it right away! Use the app and save yourself some time, I would definitely use them again and again. It was very affordable.
I went to U-Haul on Homer Adams and had the best experience ever I got two lockers one month free I got boxes out of the boxes where the free boxes are the people who are there is just so nice they got an up-to-date security system and it was just a great experience I would advise anybody looking for storage to go to U-Haul on Homer Adams
You have really friendly and caring people that work for you. When I have been at two of your locations. I have had really good and friendly people wait on me.
Highly recommend thsi location. Amber was awesome: she knows trailers, cars, hitches and tow specifications. SHe was very helpful in supplying the info I needed to haul with my small SUV. THis place is spotless, even the restorooms were sparkling clean. Boxes were reasonably priced too, comperable to Lowes price. Must say I was surprised, U-Haul used to be a gouge-a-rama ffor boxes. They get it,. Dont hesitate to rent from this location and buy supplies. THey were also very well stocked with locks, wraps, packing, and most every accessory you might need. I believe this would also be a great place for trailer hookup accessories if you already have a trailer. THanks Ms. Amber!
Staff was all very courteous. Made my move very easy.
I was in the alton U haul store the other day the tall bald guy behind the counter was so rude. i was trying to get prices on things and he never even noticed i was there constantly on his phone and watching videos on his phone i Finley just walked out i will never go in that sore again
Theo had a great energy about him and was very knowledgeable and kind. I appreciated his candor when explaining the hitch installation to me as the previous owner of my car had one poorly installed and removed (unbeknownst to me). It was a very quick service and I highly recommend this location for a hitch installation!
Great service! The ladies who work there are friendly and knowledgeable.
This place has awesome customer service. And great prices
Joseph went above and beyond to get the parts I needed to install my trailer hitch in a hurry. Top notch customer service. The installation was perfect and very fast. I cant recommend them enough.
Terrible service and they love to argue and the 4 hr rental nice try Uhaul I will use it 23 hr and 59min as the 19.99 clearly does apply there
Good service and great people
Use this team in Alton on multiple occasions. Get the same great service no matter who is behind the counter.
(Best Place Ever)for all your moving and storage needs........
Still a lot of unfinished ferbing. Some have problems with how equipment operates. Diligent in finding out. Solving item questions on how items operates and resolved all questions. Very good team.Update.The shop is setup now. Great service. Knowledge of equipment is much betterService is on point. Highly recommend this store....pops.
They were very professional and made it easy to pick up and drop off our U-haul.
Great service. The associate was very polite and helpful in getting the trailer hooked up to our truck.
Outstanding people working there and very understanding. We had ten things go wrong with our move making us late to return the truck and they were more then helpful. I will tell everyone about this location and make sure i bring them more business. I wish all businesses treated there customers like this place does. Thank you so much Uhaul!!
The gentleman that helped me was so helpful so kind and hes one of our military guys so God bless him and thank you for helping me
Took a SUV in to get the trailer wiring done. Normally about a 30 minute job. An hour and a half later they came and got me. In trying to remove the taillight assembly they had not only failed but so screwed up the tork screws that it is going to have to be drilled out to remove it So they could not do the installation. Paid for the wiring harness and left, only to find that the wiring harness they were installing was not the one that I had ordered.
Nice workers, helpful and curious with their customers.
Awesome service!
Truly exceptional service. I arrived at 5:02pm and didn’t yet have my card for after hours access. I called the number displayed (expecting to leave a message)to inquire about how or when I would receive my card. The owner answered right away and rather than asking me to wait until the next business day, another employee, Markie arrived in less than 5 mins to personally assist me with access! I felt awful, but she reassured me that it was fine and took the time to patiently explain the process to me. I was completely blown away and will continue to recommend Alton Uhaul for storage needs.
Very helpful!! Respectful!
My son was having problems trying to rent truck in another area. I went in talked to the manager,he got on the phone and got the whole thing fixed. Thank you.
The friendliness was not there at all.
Great place and friendly service. Will go to again!
Awesome place to rent trucks and storage units
Friendly professional service
Huge facility