I own a number of Eastwood tools and, overall, am satisfied with them. The issue is their near-complete lack of Customer Support. I recently ordered a welder from their website and was promised a delivery date and free shipping. The shipping wasnt free and, when I tried to contact them, I got no response. When the welder didnt even ship by the promised delivery date, I tried to cancel. I was not allowed to cancel, so I refused delivery and FedEx returned the shipment to them. It has been almost almost four weeks since I placed my order. They have held my money almost this entire time. Finally, I received a refund: $25 short!! They are not BBB accredited and hold a D- rating. If your order does not go perfectly, or the product is defective, expect a nightmare.

Lots of cool stuff for working on cars and always good prices!

They need real help, must be run by pre Alzheimers patients. Completely unfocused on the phone and dont know ballpark prices even.

Picked up my backorder AC/DC Tig welder. Today was a good for my long awaited new tool.

Trevor, the manager is awesome, and I cant say enough good things about the Mig175 welder. Trevor, I havent been there in a while, but take a look at my 05 Ram results! Feel free to share on the site also. In one photo you can see my Eastwood Mig 175😎 Keep in mind, Im a carpenter, and got these results! I cant wait to get the plasma cutter!

Great selection, good prices, very informative and helpful.

Outstanding service very friendly salesmen I give 5 stars.

Everyone was helpful and knowledgeable and willing to give help and advice.

Received a defective product. Told to call 800 numberr. I told the person Id just done that and was on hold for more than 15 minutes and never spoke to anyone. They told me theyre busy and youll just have to wait. Disgusting.

Very helpful, polite and able to answer all my questions. Highly recommend this store. Had a lot of equipment in stock and offered a lot of helpful tips.

One of the best shops to by tools and paint for the dui people, great guys also, will help anyone

I love those guys there!!!

Trevor was an awesome help! Thanks again for all the advice and tutorials!

Awesome, always have what i need and if they dont, they will get it in a day or two

I picked up an old Chevy as a project after being out of the loop for 30 years. I had no idea where to start as far as body work and rust repair as everything has changed in the past 30 years. The guys there were very helpful and spent a lot of time going over all of the supplies I needed to start my restoration. They have everything you will need to restore and paint your car.

Great store and neatly stocked. The employees were very nice and knowledgeable.

Friendly and knowledgeable staff. Will definitely return!

Great place for your car restoration needs.

Polite and helpful staff. They are very knowledgeable.

Incredible selection, with even better knowledge, support and help. Feel free to ask their knowledgeable team anything, and they will make sure answer your questions thoroughly. Hats off to Trevor, and his incredible assistance each time I visit. Their level of support/expertise is hard to find in modern times. Thanks Gentleman!

Placed a $1000 order over the week-end with this company. The banner stated free shipping over $99. When I got the invoice it charged me for shipping. When I called the company, they stated that free shipping only applied to certain items. Wow. Be aware.

First time there, customer service was great! Lots of tools and supplies to complete your project. Will definitely be back to buy more stuff.

Great service, seller was nice enough to explain everything. Totally recommend going to Eastwood for any body shop and painting supplies. Huge van of Eastwood products. They have everything I need⭐⭐⭐⭐⭐

Very helpful staff and knowledgeable.

Great group of guys

I traveled down to the Alsip store to buy a MP250i. Talked with Travis before the 3.5 hour hike, and everything was a go. The attention to detail, and knowledge of the equipment was awesome. They helped me load up, and off I went. After I got home, I put it all together, and nothing. After talking with Tech support, and Travis, I loaded it up and headed back. They were Super friendly and apologetic for my troubles. Swapped out the machine, tested the new one and off I went. This thing welds awesomely. I welded for my career, used everything out there, and so far this thing welds as good as my blue one did. Hats off to Travis and his staff. The service, the attention to detail and the way they went above and beyond was more than I could ask for. Thanks guys. You have a life long customer. Not only will I recommend this store, staff and equipment these guess sell. The other thing, when I called tech support, It was someone Here in the USA, I could understand, they were very helpful, and spoke english!! That is a Huge plus for me. Thank you again.This was the best experience I could have asked for!!

Best place to go.

Very good selection of tools and accessories.

Great customer service great shop!!!

The employees are always very courteous and helpful.

LOVE THIS PLACE. lots of knowledge behind the counter, and willing to share and show you how to complete your car projects

These guys are really knowledgeable when it comes to automotive bodywork. Gary helped me so much, I come back just to ask him specific questions. So many tools and products in stock too. Talk to these guys for all your auto body supply needs!

Drove by and there was a car show! Awesome collection of old hardware. Some original. Some restored or hot rodded. Next time I will visit the store too. My time was limited

If you are a true car guy you already know about eastwood, but may not know how lucky we are to have a store in our area. Great stock of speciality restoration items and welding hardware and supplies. Dont miss this place!

High quality tools ar a very reasonable price

Great service and professional support.

Awesome staff, great selection and prices. Classes are perfect for those wanting some new skills. Eastwood is probably my favorite retail store to visit.

Excellent service by the store manager Trevor. I felt like a kid in a candy store with all the cool tools and items they have. I will stop by again.

This store is AWESOME. If your a car guy/girl you defiantly need to stop into eastwood. Even just to walk around and check it out. Everything you could think of for your project car/truck. And from what i can tell from the few times Ive been in there almost everyone that works there is a car guy and they actually know what your talking about when you ask them. They dont try to push stuff on you and they are really there to help. Its dangerous how close this store is to my house, thank god i have an understanding wife! 5 stars, top notch, no doubt.

Great place employees always helpful love eastwood wish they were closer to Joliet,IL

Old school, some employees have pro police attitudes that they allow to interface into customer relations. This causes problems with potentially harmful customers. Also known as the hothead customers.They just do not reconize a dangerous person from normal law abiding citizens.For example if a customer threatens another customer with physical violence they tell the victim not to return rather than the violent criminal customer. Go figure..

Great place with super knowledgeable and friendly people working there will be going back soon.

Amazing 2k aero clear

Awesome store! Very clean. Experienced and very friendly staff. Highly recommended.

Great sale on work stand

Using their products since 1985

Good place to go when you are a gearhead, that old project, new project. They have something you need to do it easier, adult daycare.

Best place to go when you are trying to restore a car they are full of information and helpful hints and also will teach you how to do what you need to do to restore card if youre not handy

Great people very knowledgeable good prices. Free classes on most Sundays period you can learn a lot from these people are very smart and spend time in the industry.

Great knowledgeable people car guys themselves makes it funnier to go.

So helpful. Very knowledgable staff, all pro grade materials.

Punched the wrong star definitely a5 best staff to deal with very knowledgeable and friendly

Great place for tools and supplies to work on your car.

Sales staff is always friendly and helpful with your car projects

Ordered 5 items online from these people(all required to finish the job), I got 4 in the mail in a few days after the order. Im missing a piece of equipment necessary to finish the job. I called and was told it had trouble leaving the warehouse, despite all 5 items being in stock before and after my order. They would not refund my shipping fees even though its about to be more than a week late, because of sheer incompetence. Instead, they said they might be able to give me $20 off shipping on my NEXT order. This is pathetic. This company doesnt keep its promises of 100% satisfaction at all, and it seems to me that most of these reviews are fake, with very little detail in EVERY positive comment.Edit: Shipping was $75 and they pass off $16 back as a refund this company is very deceptive. Not only that, but the first time I called I was told I would get NO refund and I had to write reviews to get them to even talk to me.

The best body supply place around thay had a vantatick car show today with lots of good cars and peeople there

Friendly and helpfull staff. And always have what i need.

If you love metal fabrication and cars this is the place for you.

Everything you need helpful friendly staff.

Every one was very helpful, enjoyed my 1st visit

Always a great place to pick up supplies!

Nice place to buy tools and good service

The BEST freakin store ever!! Top notch customer service!!

Great prices and great products for the home,DIY builder. I dont know of many things i cant weld now. THAKX EASTWOOD, I ALSO LIKE ALL THE VIDEOS TO HELP IF U HAVE ANY QUESTIONS. THE VIDIOS MAKE THINGS SO EASY TO UNDERSTAND. I CAN C MYSELF BUYING MUCH MORE FROM EASTWOOD...

Ever time I walk in all the guys and girls ask if I need help, I go there often that they know I will say no because they still say hello and ask that is very curtiousThey know me and talk to me by my first nameThey are SUPER HELPFUL when I do ask for help on somthing I do not knowThe classes both the pay for and the frees are absolutely full of knowledgeIts a one stop shop for mr at Eastwood in Alsip, IllinoisIf they do not carry the item I need or discount tinged something they go that extra mile to find it for meI LOVE THIS STORE!B

Always friendly and great service when I go!

Very helpful and knowledgeable about there products.

Worthless products buyer beware. I purchased a under the hood light and after 10 months is literally broke in half. I contacted customer service and due to its companys strict return policy of 90 days I was unable to exchange/return it. I highly suggest that you take your business somewhere else, at least to a company that will warranty its items for 1 year. Worthless products from a worthless company.

Good price and service

Good price excellent attention

Great store for the automotive enthusiasts.

Service is great and superb!

Love this company!! If you are a car guy this is a must!!

Very professional and friendly

Friendly and knowledgeable employees.

Really Nice place, helpful staff

Excellent, knowledgeable, and very helpful people.

Drove 30 miles to find out they only have my product on line.

Great people to work with !

Very polite and very helpful

Have been a customer for many years. Will have to check out new store in Alsip.

I love this place

Wish they sold spray paint

Great place

The staff is awesome!!!

Very good products

Great!

Awesome

Professional people