I love me some REI, Ive been a co-op member for many years. They have a great selection of gear and the staff is incredibly friendly. We happened to stop in at the tail end of their garage sale and found some great deals.
The staff here are always great and extremely helpful, but I specifically want to call out Bill, Erick, and Anthony (& others) over in the bike shop! I recently bought a used mountain bike that was a bit of a minefield. These guys did a phenomenal job taking time out of their day to educate me, provide options in suggested maintenance, and reassuring me nothing truly major was going on. I did end up having two big items needing to be replaced, and because of their help (specifically Bill & Anthony) replacing the items was painless. They all went above and beyond their normal responsibilities and its easy to see that all of them are passionate about what they do, the service they provide, mountain biking and the customer. Extremely grateful for this team and highly recommend them!
Came in on a busy Sunday, Steve at the backpacking area took excellent care of us. Was super friendly and patient with us newbies. He was very informative and definitely took the time to make sure that we were getting packs that were right for us. He also gave us a great Pro tip about a long-handled spoon that my husband loves. Highly recommend this location, excellent staff and good selection of items.
The bike shop guys are awesome! Im used to waiting a week for mechanics to even look at the bike, so it was nice to walk in on a Saturday evening without missing my Sunday ride! Not to mention the crash course in all that Di2 can do. Thanks guys!
If you need hiking boots, you need to hit up Chuck! He knows his stuff. He took his time to fit us and answer all our questions. We actually did not follow his advice exactly and regretted it. We realized quickly how right he was. This guy is now my go to for show advice. Thanks Chuck!
After a long absence I cant help feeling that the crisis had struck heavier than I expected: the selection used to be better, and the prices seem to have been a bit more attractive :(
Great store for all Outdoor AdventuresBUTThe 20% d8scount membership sounds good but they do not tell you there is a $20 fee to sign up. Kind of a bait and switch; I would expect better from a high end store than to try and sneak in a $20 fee on the receipt for each of us no less....
The customer service was way beyond expectations. I worked with 3 different people and they were all patient with my questions and helped me find exactly what I needed. Thank you, REI!
Awesome store! Very nice and full of different things
Bad service. Walked in wanting boots and for some reason sales person ( who ignored me for awhile) tried to sell me shoes. I found some really good boots on Amazon but if someone comes in for boots then sell them boots. No need to be pretentious.
Great customer service. Im always able to get in and get out with everything I needed!
I love my local REI in Birmingham, but I had my first bad experience here in Alpharetta today. Carol was very rude and unfriendly when I returned 3 items I bought a few weeks ago that did not fit. She acted as if I was really putting her out and it was obvious how annoyed she was with me. After some heavy sighing and eye rolling she processed the return. I was then in the shoe section and she came by me and I swear she even gave me a dirty look!There was a young man with a beard who was very helpful in the shoe department but Carol made my whole visit there uncomfortable.She was rude and short again with me when I checked out. Not a thank you or anything as she checked me out. I know this is not the norm for REI, but I won’t be returning to this location.
Steve was very helpful helping us pick out a backpack and other gear for our new boyscout. Super experience today!
Im a boy scout who is going to be attending Philmont soon, and I went looking to get some supplies that I could start getting used to and breaking in. I first went to the tent section and there were a lot of options, but an employee was able to give the pros and cons of all of them. I then went to the shoes section and an employee helped narrow my options from all of the shoes to just 4 options, because he understood which shoes were the better choice. The employees here are very well versed in what they do, and people should definitely go here for equipment.
Excellent visit. The gentleman at the door was very friendly and help me to find what I was looking for. Unfortunately, the store was out of my product but a lady was extra helpful in helping me find something similar. This was my first time in an REI, ever. Very nice place!
When I bought my first set of climbing shoes it was at this location and one of my toes is longer then the other and the girl told my to cut it off. They also have a very large selection of bikes as well as climbing gear.
Great sales. Though one of the salesmen, Brian, gave me attitude while I was trying on shoes.
Great experience at this store every time I come in. It is laid out in a common sense way that makes everything easy to find, there are plenty of knowledge employees that are always wiling to help, and the place is always clean, neat and tidy. Store is properly stocked as well with all of the most popular items! Only category I wish they kept some stock of is Overlanding Gear!
Store is good. Service is very helpful.
REI floor reps answered all of my obscure questions to help outfit my next adventure. Proud to be a member
Went to purchase a bike helmet, but couldnt find the right size. Might try online.
Consistently pleasant, knowledgeable staff. Always a great selection of products at reasonable prices. Plus, a curated selection so I know Im getting a quality product.
I love REI in general, the staff is always very friendly and helpful. I stopped in to get Christmas presents and they were able to help me choose accessories for an activity I am not familiar with. As far as COVID precautions go, everyone is required to wear a mask and the check out counters are wiped down between customers. I also noticed that this location is less cluttered and crowded than other shops in this strip mall which made my new stranger danger impulse happy.
Love the staff at this store, very helpful!
Great experience with a rep that thru hiked in 2019 very encouraging!
Our recent experience shopping for a new bike was great. Our son just had outgrown his previous CO-OP branded bike. Judit was very knowledgeable and recommended a bike that is a better fit for our son compared to what was in-stock at the store.Judit helped us order it to be delivered to the store. We were told that it might take a week or a little bit longer for the bike to arrive at the store but we were very excited to get the notification that it was ready for pick up in only 4 days after we ordered it.A few minor tweaks were done to the bike to ensure a proper fit and Judit also helped attach the water bottle holder. Judit also provided some recommendation on some bike racks for our vehicle.Overall we had a great experience. Thank you Judit for all of your help and recommendation!
As always, I really love shopping at REI. The whole experience feels like Im getting a fair price and great service, best of all I know if I have an issue I can get help with it at the store.
Bill in the bike shop did a great job helping transform my vintage racing bike into a more comfortable, flat-bar road machine. Initially, he offered his opinions on what changes would be feasible. I chose/ordered parts myself and brought them in for the team to install, along with some new fit adjustments. The bike was ready in less than a week. Without being asked, and without pointing it out later, Bill worked his magic on some long, unsightly frame scratches that had been there 20+ years. Somehow they are pretty much gone. This was the 3rd bike I brought in within the past few months for Eric & Bill & Anthony to work on. Thank you, fellas.
The bike shop is top notch! I wouldnt go anywhere else.
They had everything needed for a roof climbing fool like me. Great prices, world of gear, and very helpful. Referred by a friend and a mew member now. If you are looking for climbing gear, look no further.
Very well-organized, best outdoor goods retailer by far. The REI brand is great as well.
Great bike shop. Anthony really knows his stuff! Way better bike service here than expected, especially from a general purpose sporting goods store.
Everything very organised I can find the stuff I need very easy
Staff in this store are always helpful and friendly.
I love this place!
Great gear. Great staff!
Fun outdoor gear shopping place
Everything is well organized and the staff is very friendly and helpful!
I am a member in REI for a good 2 years until now. The guy at doors making obvious signs to the girl in the billing, made us feel bad. Looks like they were suspicious on my wife who was with my son on the stroller, while she was billing the stuffs we picked. She was looking around for me as I just step a bit looking for other stuffs. We may be wrong but it felt like people like us look suspicious, as he didn’t make such signs except us.
Helpful staff and a great selection!
Going to REI always feels like visiting a family member’s or friend’s home. I feel welcome, and I never have to look far for help.
This is my favorite REI location.I was there for a tire tube replacement for my bike. They were nice & FAST!
The sales people are really helpful in what exactly you are looking for. Nice store with good intention of selling products to customers.
I visited the REI ALPHARETTA store today and was welcomed in by Eric. From the moment that we met he made 100% sure that all my needs were met. He shared his knowledge, gave guidance and was open and honest in all he told me.Eric listened to my question and answered it perfectly.I was them assisted by Megan regarding the actual transaction and she too listened to my request and made sure that she did all that she could to ensure I was happy.Eric walked me to my car with my 2 new bicycles and I left the store feeling that I had just experienced the best customer service I have ever experienced.Thank you, I HIGHLY RECOMMEND YOUR STORE !!!!!
Excellent people! I sliced my hand open after crashing my bike on the Greenway and they offered first aid supplies. Highly recommend the store, not so much the crash
Great place to find all your recreational gear. Friendly staff.
I always love going to this REI. Staff is always super friendly and helpful. Bought a pair of shoes and they guy knew exactly what I needed.
Exelent service and customer service
I just wanted to say how much I love the bike department. Bill is so personable and professional. I’m a stay at home mom that rides her bike with her son sometimes in Roswell and I wouldn’t go any other bike place because y’all are the best (FYI I have tried other fancy bike places near me) Love love you guys :)
Great selection and friendly staff. Love this store!
Rei is a favourite for me, very high standards on friendly customer service.I was educated and advised in a very professional and efficient manner, great experience and inspiring.If you are into outdoors, biking, hiking, camping and outdoor activities, you can find great solutions and people willing to help and recommend great options to make your experience more fun and practical.They also showed me the online options on their website and ways they can get the products for you making shopping easier.Highly recommended.
This is the best place in town to take your bike for a tune-up. Eric is like the dog whisperer for bikes and he can diagnose them a soon as you cross the doors. He could probably do a bike tune-up with his eyes closed and also will save you money fixing parts rather than buying new ones. Affordable prices and the most friendly service ever. I will keep bringing my bike to REI.
Wide selection of different outdoor products for every budget, great customer attention, shout out to Brian for helping my wife and I getting our first camping gear.
The staff at the REI northpoint location is always friendly and helpful. they are knowledgeable in all products and i know that i will walk out with exactly what i need/want. They also have a great return/exchange policy that i appreciate.
Great store with good options excellent bicycle services...they will break down your bike pack it up....UPS will pick it up and ship for you👍👌
Super helpful staff. Tim was very personable and very knowledgeable
You know when you go to Home Depot and can never find anyone to help you this store is the opposite....
REI is one of my favorite stores. They have their own brand of merchandise and it very good quality! I especially like their products that are filled with down feathers because they use really soft fabric on them, so you will probably be really comfortable in them. I am actually hoping to get a job at this location because it is closest to where I live and I want to share what I know and have learned about the merchandise they sell here with other people.
Clean, organized, well educated and supportive staff. I went in looking to replace my cycle shoes and the staff I worked with were knowledgeable and courteous. They put my shoes together and made sure they were fit properly. Very happy!
Got some Keen shoes. The staff was awesome ever helpful and efficient. Check out was freaking quick and I really liked the layout of the store. It was spacious so you didnt feel crammed in but there was quite a bit of product.
Nice store associates were very friendly and willing to help
Love workers and products. Recommend. Will properly address customer concerns (if any) and make right.
Fantastic experience and many helpful people. There was an employee with a beard and a ponytail that helped us get a proper boot fitting and included a list of places to go hike. That guy needs a raise.
Great staff and management team! Thank you for taking care of your customers! I had a few issues with an REI brand tent that I received as a gift, and Julia went above and beyond to help me out and find the info we both needed to process a return and make the situation right. I really appreciate excellent customer service and people who take pride in the work they do.
Great service very knowledgeable and high quality products decently priced. Being a member also make sense since you get 10% back at the end of the year! They also have good sales if you watch!
Today was my 2nd time at this REI and I have to say the staff at this location is the most helpful of any outdoors store Ive been to. The honest and practical advice you can get from the staff here in minutes sure beats hours of research online.Today I worked with Jim to troubleshoot some issues Ive been having with running shoes on my long run. His patience, depth of knowledge and experience were top notch.
Very friendly and knowledgable staff!
Great visit. In and out in a timely manner and got exactly what I needed and actually spent less than I thought I would. Bought mens cycling shoes and pedals. Staff was really knowledgeable.
Almost always have what I need for hiking and camping. Best selection, but not always the cheapest place to go.
Nice store with well laid out merchandise . Awesome range of camping, hiking and trekking options. Very helpful staff, especially at the shoes section. Helped find the right trekking boots.
Staff is incredibly nice and helpful and the gear is high quality. Have gotten several shirts there for hiking and my son got his hiking shoes for scouts at this store. Were both happy with our purchases.
Today was my very first time shopping at REI. I went in looking for a north face book bag and quickly found the one I wanted. I got up to the register and the girl sounded so unenthusiastic that I could barely understand a word she was saying. I live 45 minutes away from REI so this was quite the trip for me. I have recently lost my ID and she would NOT let me purchase the book bag with my credit card. I offered other cards with my name on it for her to feel more comfortable but she would not listen. I wish I would have gotten her name but I left angry and probably will not ever return.
We take the free classes here in the community room and they are great. The workers love what they do. Chris helped us get gear and showed us a trail for our first backpacking trip. They do an awesome job here!
This is a much smaller REI and lacks a variety of great products. Also the staff is not the most educated on the products or stock they do carry. Be prepared to research anything you want on your own because even backpacks and sleeping bag sizing is done horribly at this location. Still great for the basics and a fun place to go close by.
Julie at the front is extremely nice and courteous. Even though they did not have a pad that i wanted to exchange for they went above and beyond to help. Thank you.
Usually has what you need
The premier outdoor equipment supplier. Well staffed, with knowledgeable people. Excellent customer service. Prices are retail, but if you become a member you get a rebate.
They have nice selections, unfortunately they lack petit sizes... So I cannot shop much at Rei, everything is too big on me. However, they do have some good deals.
This place is amazing. Im in love. I havr as much love for this place as I do for Whole Foods. Always a pleasure!
Consistently great service for several bikes (road & mountain / teen & adult) over ~5 years, including tune-ups, brakes, post-crash repairs, & accessories. Techs will take time for recommendations & advice.
Solid selection of outdoor gear. Fantastic return/ exchange policy. Very helpful and knowledgeable staff.
Grand Store where you get each and every items required for hobbies especially maintaining, rock climbing, Ice skating, river rafting, biking (cycling), camp related activities. You can even get specialized clothing, caps, shoes etc. You can get specialized GPS and walkie-talkie. Food items including utensils.REI also conducts activities for hobbiest.
I absolutely love REI. Great freindly and knowledgable staff. Be sure to become a member, there are tons of benefits. They carry all of the best brands and the REI branded gear is very good also.This location is large and clean. Parking is very easy to get in and out.
Facility is amazing staff is incredibly knowledgeable. REI is high-end gear at a high end price. Incredibly expensive
I really like going here, especially for running shoes.They have a decent variety and great brands.I was disappointed once when I bought a running shoe and found that they werent comfortable for running and I tried to return it after 2 wears and the guy in customer service did not allow it so I was stuck with shoes that were over $100 that I didnt wear all but for what I didnt buy them for.But otherwise, Ive usually had great customer service and usually no hassle exchanges.
I love the store
Amazing customer service!
Always so very helpful no matter the department that you go in to.
Awesome as always
Very friendly employees that are always willing and ready to help. The store is always very clean and organized.
Excellent
Come here with ample of time in hand.
Great customer-oriented service. Get the membership- theyll give you 10% back as store credit each year. They are awesome about returns and exchanges. I cant buy clothes on the internet, so Im glad they opened a location here in Alpharetta! Just about everything Ive gotten from these folks has been excellent quality.
Good service and products. Nice big store with good stock and selection.
Good sale on some stuff with good help.
Good selection, but didnt have what I needed today.
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