My wife and I purchased 3 brand new Lexus vehicles from Lexus Lehigh Valley in the past two years. Any visit to the dealership has been a very positive – family like experience.Personnel is very knowledgeable, professional, and courteous. We have dealt with Allyssa, Dan, and another Dan – sales manager. None of them tried to push car on us or made us feel unwelcome or uncomfortable.Purchasing process was straightforward and transparent from the beginning to the end. I really wish all car distribution channels were as professional and respectful towards customers’ needs as Lehigh Valley Lexus is – We have purchased many cars during the past 20 years in the Lehigh Valley region and I can sincerely state that dealing with Allyssa, and both Dans were, by far, the best we have ever experienced.Keep up a great work and continue to listen to your customers’ needs. You deserved our unbiased recommendation to all of our family and friends.Sincere THANK YOU!

Just bought a new 2022 RX350 with Amanda Torres. She was incredible! Made the process super easy and got my wife exactly what she wanted. We will be repeat customers for sure! Thank you to Amanda for making this such a smooth process and working with us to get the exact vehicle we wanted.

This dealership is hands down the best car buying experience I have ever had. Jake Boyle is an awesome person to work with. He is completely knowledgeable about all the cars they have on their lot, and his easy going demeanor and amazing conversational skills make the entire experience hassle and pressure free.I initiated the contact online and Jake reached out within a few minutes to see what I needed and how he could help. Jake got me an awesome deal on my 2019 rav4 hybrid and got me an amazing rate and price on a 2021 Lexus RX350 F sport.Everything was taken care of over the phone and through email, and when I got to the dealership all I had to do was sign some paperwork and get a tour of the new car.Kyle showed me every last feature of the car and helped to setup the Lexus app which was a huge help. He knows literally every thing to do with the car and learning the functionality of the car from him was a HUGE help. Big shout out to him for being so patient and a great knowledge transfer personEveryone at this dealership, including management, deserves the highest praise for representing a quality car manufacturer and ensuring that the experience and service is aligned with what Lexus represents.I highly recommend anyone who is considering a Lexus to reach out to Jake Boyle at Lexus of Lehigh Valley because he will go above and beyond to make sure your experience is perfect and you will get into the car you want.

Josh was very transparent with us and helpful. The greatest experience I’ve ever had in a dealership. Thank you so much guys

The store had some good points and some points that need to be improved upon. The good news is that it is well laid out, neat, and there is someone to greet you when you come in. The greeter we saw was polite and professional.There does need to be some improvement though in product knowledge. The individual that we met with said that with the hybrid vehicle we were looking at that the battery had a several hundred mile range and that in addition the gas portion of the vehicle would be several hundred more giving us a total range of 700 to 800 miles. After researching online we found that Lexus own site said that the battery range on the hybrid model was far less than the several hundred miles that had been stated. I dont necessarily bellieve that the salesperson was being misleading. I simply do not believe he knew enough about the model.

Today I had a wonderful experience at Lexus of Lehigh Valley, and I owe it to Jake Boyle who helped me through the process of searching for, and purchasing my new car. I thought today was going to be overwhelming, but Jake was a friendly, and honest associate who put me at ease. He was very knowledgeable about the cars I was looking at, and was great at communicating the information to me. I would certainly recommend anyone I know to visit the Lexus of Lehigh Valley after the wonderful experience I had.

When I tell you that this car buying experience was the best I have ever had. Dylan was amazing, he told me the truth, answered all my questions, stayed in touch throughout the whole process, and was genuinely so nice. I would recommend this dealership to anyone looking for to purchase a Lexus, they are all more than willing to help. So happy with my purchase and with my experience!

Recently purchased a Lexus from Josh Smith at Lexus of Lehigh Valley-he gave me the best customer service ever!

My husband and I purchased a used Porsche Cayenne from Josh and it was an excellent experience! We both worked in the car dealership industry and we couldn’t have asked for an easier stress free process! Thank you!

WOW...The best car buying experience ever! Jake Boyle was great. He really cares about his customers wants and needs. NO pressure with buying. Lexus dealership of Lehigh Valley customer service is exceptional and truly PEACEFUL....My first Lexus and probably not my last...LOVE IT!!!!! Thanks JAKE from Lexus

Allyssa was amazing at getting me exactly what I wanted, and in the right price range. She was very attentive and explained things well. Everyone was very friendly and helpful. I love my new Lexus.

Dylan is the man. Appreciate the service A+ staff all around. No haggle at all. Literally no pressure to do business here. My wife and I both got our vehicles here and will definitely get the next ones.

Bougth a Volvo from them. Did everything via phone, text, and email. They delivered the car to my work an hour away. There was a chip in the windshield. One phone call and they came to pick the car up, left a Lexus loaner, and dropped my Volvo off later in the day. Tremendous service that youd expect from Lexus (we own an ES 350 and owned a RX 350).

Tremendous service operation. Everyone is focused on care for the customer. I cannot thank this team enough for how much theyve helped me over the years.

My fiancé and I had a great experience at Lexus of Lehigh Valley. Dylan Reid was honest and transparent from the start. It was clear his motivation was help us, not sell us.Lexus of Lehigh Valley truly set the new standard in AutoSales. We love their approach and really buy into their values.We originally went to look at cars over the holiday weekend fully expecting no one to be there and left with 2 Lexus vehicle’s.

Just picked up an RX from Jack, and my wife and I were extremely impressed with the entire process.Jack met us where we wanted to be met from a car buying experience. His communication was on point, and was not pushy as we tend to think of a salesman. He was knowledgeable, consultative, and extremely efficient.Thanks for the help Jack, appreciate all you did!

Thank you to John of Lexus Lehigh Valley for the absolute best buying experience at any car dealership we’ve ever had anywhere. Great product, fair price and trade allowance on our Avalon. No pressure, no BS, no back and forth (at all), rapid communications and exceptional product knowledge.Carl, the business manager, did come by to talk about our family and general conversation. Made sure we were satisfied. We couldn’t believe you could buy a car without any anxiety in only a short period of time.Wish Lexus made a pick up truck for me.....

Dylan Reid was outstanding at Lexus of Lehigh Valley. He was knowledgeable and wonderful to work with. He helped us navigate all our options to fine the car that worked best for us! I would highly recommend this dealership and Dylan!

Jake Boyle did an outstanding job with my new car purchase. He knows the product line. Answered all my questions and handled our new car purchase from beginning to end. He did a great job!

Great customer service. Jake Boyle thank you for a smooth easy transaction. Love my car and once again Jake and the employees at Lehigh Valley Lexus make you feel like part of their family .

Worked with Baron at Lexus of Lehigh Valley and the service was beyond 5 stars. He is amazing and made the process really smooth. He went above and beyond to ensure I understood the full scope of the purchase and was also available after hours when I did reach out with questions. The process was overall stress free and pleasant. I not only recommend this dealership but go in and ask for Baron as you would not be disappointed

Bought my first Lexus from John at Lexus of Lehigh Valley and had a great experience. The entire Staff is courteous, friendly, and helpful (the friendliest and most honest-seeming automobile dealership that I have ever been to). Their respect for the customer and up-front pricing make the car-buying experience a pleasure. If you need a new vehicle, I recommend going here.

My daughter and I were recently searching for a “gently used” Lexus NX 300. After striking out with the dealerships in Western New York, I expanded my search to include the entire Northeast. I was able to locate the exact vehicle I had been searching for at Lexus of Lehigh Valley. I was concerned about the 350-mile distance between my house and the dealership, but I decided to take a chance and called. Josh Smith answered the phone. He was extremely professional, knowledgeable, and responsive. Since visiting the dealership wasn’t an option, Josh immediately sent me pictures and videos. I put down a deposit within the hour. We were able to handle the buying process virtually, and Zach and AJ drove the car 200+ miles to us. The entire process was pressure-free. Although we have a great local Lexus dealership, my first call will be to Lexus of Lehigh Valley for my next vehicle. I could not be happier with my experience!

We just bought a great car from this dealership! We had an amazing experience! Josh Is Awesome!!!He was very patient and reliable. I can feel he is very passionate and proud of what he is doing in this dealership. I highly recommend him!

Took my 2018 RX for some under warranty repairs. Excellent customer service. Got the loaner I asked for and both Chris and Rich were very pleasant to deal with.

Dealership and staff are great....but beware of small creative marketing gimics like free inspection when they then charge you with a 70 dollar emissions underneath.....other then that cars are great, people are good, service is meh...

If anyone is considering buying a car in the Lehigh Valley, you will not be disappointed with a trip to LOLV.I bought my IS300 in 2019 and loved it!!!!Was in the showroom this week for scheduled service and saw the UX 250 hybrid.Stacey Albright was amazing to work with! Her and the entire sales team made the experience so positive and stress-free!!!!!Thank you LOLV!!!! You have my business hands down!!!

I just purchased my first Lexus, and I bought it from this dealer. I looked at a lot of other cars and went to a number of dealers, but I felt the most comfortable with this dealer. The staff was warm and friendly from the beginning, there was never any pressure, and they were really patient with me. I expect I will always get great service.Josh, my salesman, was pretty awesome! His neighbor, Michael, was also very helpful a few times when Josh wasnt available. I never thought buying a car could be so easy and pleasant.

We had an amazing experience! Mike Is Awesome!!He was very reliable and quick with responding to me. We just purchased a great Is 350 F-sport and love it! I have to say this is my second time purchasing from this dealership and they make you feel like family. Thank you, Mike, Carl, John, and Josh!

My customer experience manager was Jake Boyle on my latest Lexus from LOLV. He was very efficient and professional and made sure that I was comfortable with the entire purchase. Great guy to work with at the best Lexus dealer around.

From start to finish it was an awesome car buying experience !!!! John Delloso took care of us as if we were family. Everyone we encountered had a smile on their face and even the GM came out to thank us for our purchase. They were as excited for us as we were for our new car.

Great buying experience. Classy,clean facility. Everyone was kind,respectful,helpful. Special shout goes out to Josh. Respectful,kind,courteous. Would definitely recommend him and this dealership for all your needs. Enjoying my RX350. Thanks again Joshua and everyone at LOLV

Josh was awesome! Love our Lexus UX. Go to him for reliability

If you are in the market for Lexus, this is the place to go. I can see why this dealership is the Number one dealer in the region. I had the best car buying experience in my life working with Jake. I had been previously disappointed in another Lexus dealership and decided to try this one. Top notch customer service, and a huge selection. I will definitely do business with them again and wouls advise anyone to not go anywhere else for a Lexus.

My husband and I were recently searching for a Lexus IS300 and weren’t having any luck at the dealership by my house (Motorworld Lexus) they were extremely rude and made us feel like they were talking about us in the managers office. So I came home and started searching for other options and was THRILLED I called Lehigh Valley Lexus! Jake Boyle answered the phone when I first called and he was extremely professional and helpful, he gave me tons of information and helped me find my dream car! I called Jake on a random Saturday morning only to find out a white IS300 with red interior would be arriving the week of July 4th, I immediately placed a deposit and Jake kept me in the loop the entire time! He even sent me pictures of my car and set up a free delivery! Couldn’t ask for a better dealership, everyone is extremely friendly and Jake made the process stress free! My car was delivered today and I am in love! Thank you Lexus of Lehigh Valley, and Jake!

Was a pleasure shopping here. Dealt with Jake Boyle as our salesman and he did not try to push anything onto us. Jake made the buying experience much more satisfying and a lot less dreadful then it normally is. Would recommend this dealership to anyone and ask for Jake Boyle.

For a smooth, confident, comfortable and no pressure buying experience, you should really consider John Delloso at Lexus of Lehigh Valley. I was interested in a 2017 RX 350 I saw online. I spent about a month reviewing comparisons throughout PA, NJ, NY & DE. A friend of mine had previously purchased 2 vehicles from them. I asked him if he would recommend I buy from them. He took the initiative to call them and gave them my number. I received a call from John and quickly explained what I was looking for and the price I was interested in paying. Since I was in the area, I was there within 10 minutes. John already had the car ready for me to test drive. After the drive, I felt very comfortable purchasing. I expected some form of sales tactic and there were none. Therefore, I highly recommend Lexus of Lehigh Valley and John Delloso. Thank you!

This was the best experience ever! We easily placed a call- had a wonderful sales agent Jill respond quickly and had our new Lexus the next day while getting an amazing deal! Our delivery agent, Hunter brought it right to our door and provided great customer service! I would recommend 100% for a stress free and simple experience!

Jake was great . . . I live 2 hours away and He made the whole experience easy, both over the phone and in person. Highly recommend.

I purchased a new vehicle from this dealership and the experience was simply amazing. I worked with Josh Smith who along with a few others provided excellent customer service all the way through the buying process. It was an extremely pleasant experience and Im looking forward to doing business with them again.

We just purchased a vehicle from this dealer today, and could not have had a better experience. I called yesterday, got everything done via the phone and was able to pick the car up today. Josh Smith made it seamless, was extremely pleasant and helpful and friendly, as were the other employees we met this morning. Thank you for making a dealer experience easy, painless and quick! It was refreshing after a horrible experience at another dealer. It is clear you have customer service as your utmost focus. Thank you, Josh and team! LOVEEEE my new 4Runner, cant stop staring at her!! Will recommend your team to anyone I know looking for a new vehicle. Thanks again!!!

Excellent buying experience with sallesperson Dyland Reid. Demeaner was pleasant and knowledge about the purchased vehicle was instrumental in my purchase.

My wife and I had a great experience purchasing an NX 300 here. Jake Boyle and the rest of the team were a pleasure to work with. LOLV customer service is better than other dealerships in the area, find out for yourself.

Very friendly and quick service. Clean and organized, loved the massage chairs in the lounge. Very satisfied. Definitely recommend. Good service although they have to handle phonecalls better. I had to call multiple times to speak to someone in service when I was trying to see the availability to schedule an appointment. Kept getting transferred without anyone to answer. Left my name number with Amber who was going to “hand deliver” my info so they can call me back which no one ever did. Had to call back again after an hour and half waiting, but otherwise everything was good

Horrible customer service. Worst experience ever. I wont mention the sales representative by name because hopefully he can learn from this experience. I spoke to a sales representative about purchasing a Vehicle that was on their site. He said that the Vehicle was on its way to the dealer within the next week and he offered to schedule for me to come for a test drive of a similar vehicle the next day because I live out of state. He said he would text me as soon as we got off the phone. I never received a message from him. I call 3 hours later to speak with him. Im placed on hold for 5 minutes, he never answers the phone but the guy who originally placed me on hold comes back on the phone and knew what specific car I wanted and says I dont know why that car was on the website, it HASNT BEEN ON THE LOT FOR SEVERAL DAYS. Which is it? Was it there or is it on its way there? Why couldnt the sale representative who I originally spoke to simply message me, or call me, or answer the phone and say that himself? I never leave reviews but this was the worst experience Ive had personally and it was very unprofessional.

My car met its final days, and I needed a new one. Saw a used Toyota Corolla at the dealer and was immediately contacted by Mike Castanaro. Awesome dude! Super friendly and straight to the point!! He had me in my car and off the lot within a day of being in contact. Would definitely go back and buy another car from him!

Mike was great! He was able to easily handle the buying process virtually with me and delivered the car right to my door! I would HIGHLY recommend using him and Lehigh Valley Lexus for your next purchase or lease!!

Thry re rip off artists.. will never go there agan. they quoted me 475to simply get a secondary keyfob. doylestown and another lexus dealer quoted me 250.... I get a key online and these jerks stiil want 170 to program my key fob... no cutting involved... f them.... they wouldnt eben price match another lexus dealer... smh... stay clear unless your rich..

Worked with Josh who was amazing!!! They were able to get me out my Infiniti lease early and I even got money towards the down payment of my new Lexus. Everything was super smooth and easy. I’m looking forward to my first car wash lol

I purchased a used NX 200t and I love my new car but I had a poor buying experience. First the delivery of the car was late. Then the paperwork was wrong. I was told when I test drove the car that it included a 90 day warranty but my paperwork said sold as is. Next, they forgot to give the driver the financing paperwork. I had to run the paperwork to FedEx.Josh was really nice and did a great job of going over the operation of the car, but accidentally left with the spare key. This was perfectly understandable, but I called two minutes after he left and again the next day, and no one bothered to return my call until two days later. I was really disappointed since this dealership has great reviews.

I just bought my first Lexus! It was a used 2016 NX. Mike C. took great care to make sure we were happy with our purchase and that the car looked brand new. I would absolutely shop here again. Everyone was very kind and helpful!

Baron Smith was incredible!!! He was so kind and helpful answering our questions and getting to know us so we could make the right decision. Best car sales and purchase experience. Definitely recommend Baron and this Lexus location.

We have never owned a Lexus before and never shopped this way for a car - it was surprisingly easy and pleasant! We were ready to bargain not only for the car we wanted but for our trade in. Once we realized this was bottom line pricing, it took a lot of stress off the whole visit. Plus, they gave us significantly more for our trade in than the dealership of the brand of the car we were trading. It was a really great experience and as long as the car proves itself, they have made themselves a customer for life! Really great service and pleasant staff even in the midst of a pandemic....Thank you to everyone at LoLV!

Our new is350f Sport is everything we dreamed for. Having the first Cloudburst Grey in the Lehigh Valley made me feel extra special. Thanks to Baron Smith for the smooth transition and keeping us informed along the way.

I’ve bought a lot of cars over the years and I must say working with Mike at Lexus of Lehigh Valley was the easiest and most enjoyable buying experience yet. I’d highly recommend them and their express online shopping...which I used and never left my home to make my purchase.

Took me in as waiter at last minute. Great experience and friendly.

Every part i have EVER asked for they never have. I drive to doylestown lexus and they always have everything.

Always an easy pleasant experience when dealing with John to buy a car.. its not the first vehicle from him and sure wont be the last.. highly recommend

While the sales consultant was nice, we got no followup on trade in vehicle, and it’s been a week. I don’t think it was ever even looked at as it appeared untouched in its parking spot. They had to hunt down the guy with our keys to be able to leave. Dealerships by Philly more competitively priced. It seemed like because we were considering ux and nx - the lower priced models- we were a lower priority, which is fair, but still gets a 1 star from our perspective.

I purchased a car from Mike Castanaro. Mike and Lexus of Lehigh Valley made the car buying experience incredibly easy. After the test drive, Mike asked me if I wanted to take the car home for a night. This came as a surprise to me because that was never an option at any other dealer. Mike was genuine and nice. Id highly recommend Mike as a car salesperson. Thank you, MIke.

Needed my BOS sent to DMV. The accounting team and the front desk ladies were kind, helpful and fun. I don’t recall all their names but Stephanie was one. The other ladies were great as well. Thank you all so much for helping me out remotely.

I love the LOLV team & facility - across the board, exceptional experience every time for the last 5 years. I have visited other locations, closer in proximity, for both routine and unique services, but unfortunately it is never quite the same. There is a Lexus location 25 minutes away from home, but I will travel 2 hours from the city to have my vehicle serviced here for several consistent reasons, especially under recent circumstances of changing health & safety regulations, consistency and reliability matter more now than ever.Thank you Rich & the entire SM team.

Great service! The staff is very knowledgeable and helpful. They made the stress of leasing a new car easy.

Highly professional, respectful, and friendly environment. From the moment I walked in the entire Service Team went out of their way to make the buying experience smooth, easy, and enjoyable! Thank you!

I’ve purchased and leased many cars from many dealers in the past and the experience of car buying at Lexus of Lehigh Valley was easily the best. I spoke with John Delloso early in the day and he worked to get the best lease plan together. Once everything was completed and approved I took a drive to the dealer later in the afternoon to find the new NX F-Sport waiting out front for me. I loved the car and asked if delivery that same day was possible. John made it happen. For the first time buying a car was a pleasure and not stressful in the slightest. Thank you John and LOLV for the great experience!

Thank you Josh for an absolutely amazing buying experience. You have a customer for life based on your efforts. You have really gone above and beyond for us. We couldn’t be happier.

First time there, everyone was so nice. Jill was my sell girl she is the best.

Great experience Josh Smith was very friendly and professional answer all my questions. The process was pretty fast for me which was great definitely would recommend Lexus of Lehigh Valley thanks Josh for all your help I love my truck.

Last night, I purchased my third pre-owned Lexus over the past 10 years at Lexus of Lehigh Valley. The experience has always been great, and it has even gotten better. Their prices are extremely competitive and their no-haggle pricing makes for an easy and transparent process. My thanks to Ruthann who was very knowledge, friendly and professional.

Thank you to our salesperson Jill. Such a professional, fun, and friendly experience. Go to Lexus of Lehigh Valley and ask for Jill, you won’t disappointed.

Great service, will be bringing both of my vehicles to them service from now on

Had a great experience purchasing my first Lexus at LoLV! Jake Boyle is the man! He stayed late to help me out and walked me thru the way LoLV does business with a quick video. His team (Dan and Yanis) helped me find a great car that fit my budget. I would highly recommend this dealership and this team. No stress car buying at its finest. Very pleased with my new ES 350.

1st time purchasing a car in a long time. This was truly a pleasant experience. The knowledgeable and friendly staff at Lexus of Lehigh Valley made my car purchase the highlight of my day even through a toothache! I traveled an hour and a 1/2 one way to pick up the car of my dreams, and I did not leave disappointed. I even got a nice follow up card from my rep. While we waited for the paperwork to be drawn up, we enjoyed the free beverages and baked goods. Thank you to Drew and Ryan. You are top notch!

Very courteous, respectful of our time, very knowlegeable, made the entire process a great experience

Both John and Yani were very friendly, informative, and actually very honest about everything I would need to know about the car buying process. I drove down 4 hours to buy my car, and I cannot be any more happy with the result. Very very clean dealership, I highly recommend buying a car from here.

Scheduled service over the phone and was greeted nicely by the assistant service manager who was very helpful with setting up my appointment. He answered any questions I had and scheduled me with a loaner vehicle for my appointment and went over pricing with me. Upon arriving at the dealership I was greeted by the service advisor and was told to remain in the breezeway which was weird. They then asked me if I was waiting while my car was being worked on which confused me because I was told I would be given a vehicle to which I explained to them. They then proceeded to tell me that they had no vehicles available. No big deal, I live close by so I can get a ride home. They then went over pricing with me for the services I was coming in for. I was quoted a different price over the phone with the person that set my appointment up than what my service advisor had given me. At this point I was frustrated and didn’t want to argue so I let it go despite it being more expensive than I had planned for. I had dropped my car off first thing in the morning and expected it to only take a few hours at most but didn’t hear anything about my car being done until late in the afternoon. When I picked my car up the service advisor gave me the cheaper price like I had explained I was quoted.

I purchased a RX350 from Lehigh even though I live in Bridgewater NJ and there is a dealership in town. There is no comparison in the service and salesmanship between the two dealerships. I have all my service done in Lehigh instead of around the corner which would be much more convenient because of the trust I have in Lehigh.

I was given the chance to road test the all new LC500. Lexus of Lehigh Valley is a superb dealership. My wife and I were offered a $100 dollar gift card to Top Cut, a local restaurant for a date night, courtesy of Lexus. Not only was the food we ordered delicious, but the car lent to us was top-of-the-line, an absolute Thrill to drive. If youre looking for a new car, Lexus of Lehigh Valley should be your first stop! Thanks for everything!

Thank you Josh from Lexus of Lehigh Valley for the great service and for helping me get into my new car!

I worked with Mike Castanaro and he was absolutely exceptional! I highly recommend Lexus of Lehigh Valley and Mike!

Exceptional customer service. Salesman John Delloso and Sales manager Yanni koropesis were extremely helpful. No pressure, very quick and smooth purchase. They ensured all questions were answered prior to exiting the lot. Would highly recommend to anyone interested in purchasing a lexus vehicle. Youre in good hands.

A big Thank You to Chris Schantz. Chris always tends to our needs and never falters. Each interaction is better than the last. Chris is consistent with meeting deliverables and ensures future revenue is not compromised. The service team is always so courteous and professional. I truly believe the experience of being treated as a loyal customer and not just a number is greatly appreciated.

We bought our Certified PreOwned Lexus almost 5 yrs ago, best car weve had. Test drove the LS500 last night and WOW! Great car backed up by a great company and great people. Thanks!

Lexus of the Lehigh Valley, you did it again!Words cant express the level of gratitude and appreciation that I have for the sales team. Yianni was amazing. I train sales people for a living and I have to say that Yianni absolutely restored my faith in the car buying process. Extremely professional, extremely knowledgeable and he just made the deal make perfect sense.This is my third vehicle that we purchased here and I just want to be clear what really brought us back to Lexus of Lehigh Valley, it was there award winning Service Department.Peter, you have a great crew there!! Keep up the great work.

Went out car shopping today and had a great experience with this dealer. No pressure sales...the dealer broke down all the information and price points...gave a fair trade value. It was an overall pleasant experience. Lease pricing was really good as well.Of course I had to ruin the feeling by going to another dealer (Allentown Audi...who my current lease is through) and get horrible sales treatment. It did give me an appreciation of difference in dealers though (for a comparison...check out my review on the Allentown Audi).

I purchased a 2014 Cadillac CTS with 31,000 on it in January of 2020. A little over 3 months after owning the vehicle I heard a knocking sound coming from engine. I was able to get the car to a local mechanic who informed me that the engine was blown. I had the vehicle towed to Lexus of Lehigh Valley, from New Jersey, and they confirmed the diagnosis. I informed the manager that I wanted a full refund, but instead they replaced the engine. About three weeks after the engine replacement I was driving home from work doing about 70mph on the highway and the steering assist failed. The steering wheel completely locked up. Fortunately I was able to muscle the wheel and get to the shoulder. I called the dealership immediately. They said due to covid they were unable to assist me and suggested that I take the car to a Cadillac dealership, which I did. I payed for the service and was reimbursed by Lexus of Lehigh. After the engine replacement I had also began to hear a popping sound coming from the front end of the car. I took it back to Cadillac, and after taking the front end of the car apart service guy said the noise was coming from a bad pin weld. He also said that it was apparent the car had been in some sort of accident, which was never disclosed to me by Lexus of Lehigh. Again I called Lexus of Lehigh and suggest that I be refunded for the vehicle. They refused and stated that they had done enough and would no longer be assisting me with vehicle. So to avoid the headache of filing a law suit I decided to trade the car in and purchase a new car. Be very cautious when purchasing a used vehicle from Lexus of Lehigh. Dont instill too much trust in the sales people. Theyll speak highly of a vehicle without knowing its service history. Do your homework

John was a great sales manager of my purchase. Polite, informed, protecting MY back while protecting the interest of Lexus Lehigh Valley. All of the staff at this dealership are extremely courteous and I have to give a shout out to Diana Meixsell for initially steering me to the NX300h!

Lexus of Lehigh Valley is awesome. Service is excellent and the staff is very friendly. I have been using them since 2000 and have never had an issue.

I had a very terrible experience at this dealership and I am still paying for the trust I put in them. I took my 08 Lexus gh 450h for basic servicing and apparently theydid not top up the coolant which is basic with every oil change. This led to damaging of the vehicle motor. I take full responsibility I should have known better, but again who takes the vehicle for servicing and later comes home, open up the hood and check to make sure the basics were done, going forward I would. Now, before I took the vehicle back to them, I took it somewhere else for scanning and I was told that the sensor that regulates the coolant had blown. With that in mind I took the vehicle back to dealership for diagnostic and possibly repair. They ran their diagnostics and told me it was the water pomp instead. I was in awe because I knew even with my layman knowledge that if it was the water pump the vehicle won’t drive at all. To confirm my speculation I call a buddy at haldeman Lexus and he confirmed that if it was the water pomp the vehicle won’t drive at all. I was told by the gentleman at the dealership that to replace the water pump will cost me $1200. I told him to go ahead with the job. A day or so later he called me and said they now found out that the vehicle need a new motor/engine and he will give me couple of days to decide what I wanted to do. I was disappointed because I maintained my vehicle meticulously only to have damaged because of simple coolant which I still believe is the reason why my vehicle motor blew. I decided that it wasn’t prudent to replace the motor with a new/used one. Now, the most AGGRAVATING part is when I went to get my vehicle from their premises, the gentleman made me paid $1200 for the work they did even though they made the wrong diagnosis about the water pump instead of doing a holistic diagnosis which would have made me come up with a decision not to replace the water pump which would have served no purpose. I was steaming, I wanted to fuss so bad but I had to conscious of my surrounding. I instead tried to reason with the gentleman but he said he couldn’t do anything because he had helped me already with a free diagnosis. I had to pay this dealership $1200 for damaging my vehicle. Business is business but sometimes all we need to do is just be human for Christ sake and empathize.

My wife and I purchased a used vehicle online from Lexus of Lehigh Valley. It was somewhat scary purchasing a vehicle weve never test driven or even seen. However, everything worked out and we were grateful and impressed with the customer service they provided. Katelyn was my point of contact and she was very responsive and helpful. There were a few issues that occurred during the shipment of the vehicle but they were quick to work with the shipping company to get everything taken care of.

I came to Lexus of Lehigh after about two months of careful research, shopping, and various negotiations with half a dozen other car dealers. Most of those interactions were generally negative experiences and wasted a lot of my time and energy.Sebastian helped me with my initial queries and from the beginning was the right combination of friendly, helpful, and professional. Actually, I began our discussions on the defensive--since I was accustomed to the traditional dealer/car buying experience. When he told me about the no-haggle policy, I remained skeptical, thinking that no haggling only meant more profit for the dealer and more expense for me. However, the numbers and the market backed what he was telling me. Further, the treatment I received from Sebastian and from other employees (even in passing) at Lexus of Lehigh was exceptional.I purchased a lightly used, somewhat rare model of Infiniti from Lexus of Lehigh. The process was easy, pleasant, and I came away feeling great about it. I will get things right next time and begin my car search with Lexus of Lehigh. Thank you, Sebastian, as well as everyone else I had the pleasure of working with.

I used to love this place and recommended it to any body I new, but this has become a disappointment and frustration. I wonder if it is new management or what. For the last 2 years they have gotten everything wrong. Every time I take my car for any diagnosis all they do is put it in a machine to read codes and tell me there is nothing they can do to fix it and charge me $180 every time. Then I end up fixing it myself with Little effort. The last complain is about a guy named Criss in services, I have talked to him 3 times a week for the last 3 weeks asking him something simple and he keeps telling me he has to ask his busy technician before he tells me. And every time I call saying Criss Im still waiting for your call either he says he forgot or his technician forgot or they are busy and hell get back to me. I swear I will do the best I can to never take my car or my business there.

This is probably one of the best dealerships I have been to. I had a great experience purchasing a vehicle here. John was great to work with. He was very clear with everything and made sure I understood everything I was paying for. I did not feel overwhelmed at all in the purchasing process. He was a great help and I got a great car! Thank you for everything!!

I’ve bought many cars and Lexus of Lehigh treated me with more respect than any other dealer. The previous Lexus dealership was like the “ good old boys club”. Haven’t we had progressed past that? HummmI am a true Lexus driver and vowed to never give them my business again.So I drove an hour and was treated like a person making an expensive purchase.At Lehigh pride in their job, facility and service department was overwhelming.Restored my faith in car dealers, thank you.My salesman Drew was patient, knowledgeable and took the time to explain every detail about the car. The technology person took extra care to show me all new electronics.I feel that Lexus of Lehigh has the whole package with a beautiful showroom for a comfortable and a stress free car buying experience.Oh, I didn’t mention, the espresso bar, wow.I have recommended this dealership to my other Lexus lovers. And I will continue to share my experience.Again THANK YOUTina

My car is great but the delivery process(taking it to the wrong address 60 miles away)and the registration/title process has been abysmal.No communication from the staff responsible for the registration.I understand that New York and all of the states are backlogged due to Covid but letting me know that youre using a 3rd party who has not yet even submitted my info to NYS (TWO MONTHS after purchasing the car!) would have been nice.

In the process of /hopefully/ buying a car from them. Regardless of whether I get it or not, every one there has been incredibly professional, polite, and really trying to help me out. They stayed late to help me out, gave me a tour of the facility (they have a cafe with complimentary snacks and drinks. sweet!)The pricing is transparent, cars are pristine, dealership is spotless and smells nice.The woman helping me (Ruthann) is salary, not commission, so shes not really pushing me for a sale that may be out of my price range. They really try to help you out with financing, theyll deliver your car for free, give you a loaner car for when yours is in the shop... just wow.Regardless of whether or not I do purchase the car, these guys are great.

So I just went in for my first visit to their Service Department. No, nothing wrong, just wanted another key fob with programming.I was met at their enclosed service department entry by someone who welcomes and checks who I am from their list and the valet who brings the car into the service department. I was escorted to my Adviser, Rich George who was ready for me. Rich is a very friendly and efficient person. He then directed me to the complimentary coffee and condiments bar and waiting area. Wow! So far so good, treatment like a King! The hostess at the coffee bar knew exactly what I needed, a cup of coffee with one shot of espresso; she was great. Everyone I passed had a smile and a good morning!I was given an estimate of one hour for the work, and one hour later it was done. This is how every dealership should treat their customers. Great service and human contact.

My experience was top notch and welcoming from the initial greeting at the front desk to driving off in my newly purchased Lexus. James, my point of contact, was patient, easy going and knowledgeable. In my mind, I had already decided to purchase the Lexus GX prior to seeing it; throughout the process I never felt like i was being rushed or “sold” into the vehicle despite my enthusiasm. I was overly impressed to find that my navigation had already been programmed to take me home as I left the garage bay. In addition to their great customer service, the dealership is beautiful and everyone was very friendly.

Best Customer Service hands down!

Great customer services. Great experiences every time.