This store has some of the best stuff you ever find a pretty good prices well price is depend on what your budget is. They have a lot of cool technology like the Bose headphones. When I was there I got my laptop for $600 it was on sale original price $850.

Purchased what I needed and was assisted by knowledgeable staff ...

The associates are helpful, knowledgeable and dont try to just sell you the most expensive product. Prices are a bit high for my taste but they back their products.

Well this trip into store... I was greeted like I had entered the army! Greeting was void of any emotion! I ask did they sell an item and he pointed me into a direction ... I looked forever!!!! 2 different employees walked by me in my voiced frustration. So I go back to Sargent ( GREETER) at entrance,now he wants to get someone over there to help you... wow!

Adam in the mobile department of the store went over and beyond to assist me with my needs to purchase a phone through Best Buy. I appericate his hard work and dedication to his customers. He stayed over 45mins after his shift was done to assist me with my purchase. Great work Adam in the Best Buy Mobile Department.

We have had a whirlwind of problems at the one in Allen Park on the hill. But the real thing is that the delivery people are not trained right. They are contracted out and I read in the conditions that our delivery fee included a door being taken off of the house and the appliance. No such thing. They are timed(yes) so it is just in how little time they can bring in your appliance. The first delivery team looked and saw how our door was into the house and they went outside and left. No info or even a goodbye. So we were not informed how big or small of a fridge to get. Second time they at least told us but yet again never told us the dimensions to get. So third time will be this coming Tuesday. Fingers crossed. Never again.

Great experience. Sales force was very knowlegable and helpful.

It was a awesome experience! Tabitha the beautiful woman was so professional kind helpful! Had a question regarding the earbuds, she was unsure about a question and did not hesitate to call Adam Parker, an exceptionally well majored man great C.S. Skills! Kind ane caring to my questions! Both these employees deserve a well deserved incentive for there amazxing work. THANKS ADAM AND Tabitha.

Great salespeople sold me a Chromebook that was on sale that I didnt even know I needed and on top of that I walked out with five great great sales people

Staff was horrible in the smart home section. I scanned in and no on ever called me. Someone was being help and the worker said hed be right with me and never came back. I watched him chat with coworkers. I just left. Usually when I complain it gets me in trouble. The Taylor Bestbuy is so much better.

It was great to meet less corporate retail sales and not being talked to at the Walmart or fast food service but I will not have any problem with proud of loudly in all I live is letting go of the safe assured decades breathing in a empty room with no heart of the heart to get a hold on the account to make the deposit for the sake of helping marriage and just be engaged to a enjoyable relationship with pay and stability and life is built history you will need to send a message to the natural consumer and the purity of this experience broadcast in the nasty news media, but they have a frame that most lost on customer service for the customers and no dope needed just a Sony Playstation 6

It usually takes a bit to find someone to help you as this place is usually busy with customers but regardless they have great prices and support. Product variety is endless. Keep coming back to this place to buy electronics from here.

Im really irritated by this Best Buy. Even though I have bought thousands and thousands of dollars of electronics there over the years, they have no idea how to treat a customer. I bought a Microsoft Surface with an extended warranty. I was told by the associate that if 3 years went by and I didnt make a claim on the warranty, I could bring in the device and exchange for an item of equal value. I went in after 3 years without ever having made a claim, and was told the warranty expired and I couldnt make an exchange. I bought a modem, and accidentally bought the wrong kind. Even though I bought it the night before, they wouldnt take it back because I didnt have my receipt. But for some reason, my wife took it back two days later and they gave her an in-store credit no problem. I bought a Fitbit Sense, and I broke it swimming (100% my fault). I went in to buy a replacement and they wouldnt price match Amazon. Gave me some BS that they dont price match sales on Amazon or something that didnt really make any sense. I find this Best Buy to be inconsistent, irritating, and dishonest. Probably wont shop here any more. Today was the last straw.

Went there with intentions to buy a smart TV and the customer service was very poor. I spoke with 2 employees who chose to sell me what they thought I should buy. I specifically told them I was interested in a particular TV but they came up with excuses about spying in which Ive never heard of as well as other employees from different locations. I reccomend going elsewhere

Pretty nice Best Buy, though some of the staff can be negative at times. By and large a great store though, typically am able to get what I need here and it doesn’t take too long in the process. Recently underwent a transformation and has a new layout, looks quite nice!

Came here to buy a phone. There is usually only one person working in that department and the wait time can be kinda long depending on how many people are in from of you in-line, and you also have to make an appointment or put your name on the list to be seen. I had a very nice young lady assist me with finding a camera, she was very patient and professional.

Went into get a monitor and the young guy who works there wasn’t interested to help out at all. I’ve been a fan of Best Buy for their customer service but I am beyond disappointed now.

Polite staff, always willing to help if needed!

They Had everything I Needed and Customer service was absolutely Amazing they Made sure I could get what I wanted.

They were very helpful I well definitely go back and shop there.

I dont what they are they are trying to do by stopping you just inside the door and ask what you are looking for like you need permission to gain access. Also moved the checkout and put a bunch of items in the area and you dont have access to. If you want something like I was just in for a Firestick I had to wait in line with everybody checking out. If this is tge way they are going to do business I will not go back and instead buy on Amazon.

I got a old records for laptop and moritor. Great for final.

I had no problem exchanging something that I had bought that I was not happy with with no problems at all. And bought additional products and received quick help from staff to get what I needed done. They are maintaining all Covid Standards. Glad to see them back open even in a limited capacity.

I just left this location up on the hill. With this whole covid-19 world going on. Its nice to know that customer service is still amazing at Best buy. I was helped by a very nice gentleman whose name was Mo. I had several things I needed to purchase and he was very patient with me. MoAnswered all my questions and explained all the warranties.Very Professional Mo...Great job not getting frustrated with me..And thanks for selling me the $199 Geek Squad warranty...Keep up the good work guys !

A lot of electronics, very good price!

Excellent service from the mobile phone team -- just slow getting to my turn.

Everyone there was very helpful and we were able to find what we needed....

Now I see why I stop shopping at Best Buy. Went to buy a new TV. Found 43 smart at good price. Go to check out and comes up $100 more than tag on floor. Because sku does not match tag they would not match price tag. So a employee cant read or follow instructions its customer fault. Mgr really was not trying to help. No worries money and I will go elsewhere. Oh wait I have Membership at BJs warehouse, I will go there. Done with Best Buy. Will buy from their competitors from now on.

I went to return a product. Staff was courteous. Check out line was long and there was a wait. People in line were complaining. But, in all fairness this was the first time I experienced a wait. I have shopped here before and have been satisfied with my purchase and service.

This was a very great visit. I loved the knowledge I received from the salesman. Also the effort he devoted to me made the visit a delight. The low price got the sale, but the experience will get me to come back to that particular location.

Most of the time the staff is very helpful. Sometimes I walk through and am only greeted by the greeter and not asked if I need help otherwise. Overall, decent service and usually are stocked well.

The customer service representative was very helpful. She located the best buy for my listening needs

Was an easy transaction as usual.

Gog put in a line to wait for help but still able to walk through the store. As soon as it was my turn I was helped super fast by Mohammad. He knew about anything I asked and talked to me about warranties.

TERRIBLE CUSTOMER SERVICE..ABSOLUTELY NO ASSISTANCE

Not much here folks. No inventory at all. I would imagine this store will cease to exist soon or it will be a fulfillment center. Just sad shell of a store it used to be.

Super fast package pick up even tho it was a holiday and they where super busy. I would use this store for you on line ordering and delivery any time you need something from there massive selection. Top notch customer service best store I have been to by far!

Always friendly and helpful. I buy most my electronics from here.

The sales person was so helpful when I walked in

Stuff is priced good! Id still check the internet, some stuff is 30% marked up in store

Went in for a geek squad walk-in appoint: was told they don’t do walk-ins 👎

Fraudulent warranty. I will never purchase from them again. At the Allen Park location, a geek squad employee told me he had to remove my otter box defender case from my iPad in another room. He then returned with my iPad heavily scratched up and stated that I damaged it. This guy purposely scratched it to void the warranty. That iPad was immaculately kept. They are scam artists and I have spent thousands there. Never will I spend another dime. He also wrecked my property.

Purchased a computer battery back up here and the clerk was knowledgeable about a relatively obscure piece of equipment. You get a thumbs up from me.

Just sad...was holding about 90 $ worth of stuff in my arms but had a question to one item.very easy answer I got: check it online on the website of the producer.Sorry but I dropped all I had in my arms in the nearest shelf, went home and bought from there what I wanted.Want to win customers over the Amazons of this world? Have customer service!

Its Best Buy. I dont know what you are expecting but thats what it is. Mainly overpriced stuff just because you want it that instant. Yeah but again its Best Buy.

Like everywhere they are hurting for staff. But they have a lot of stock that is not labeled with prices.

Trying to get someone to help you is like pulling teeth. Go elsewhere.

Amazing customer service was helped by a cashier named amber she was super helpful also very nice and outgoing. Keep up the great work

Bought new cell phones and the very knowledgeable employee,Raul,hooked em up perfectly. Great customer service, I tell ya.👍👍👍👍👍👍👍

The help and your customer service there was amazing they took their time to help me and my daughter with our cell phone great job guys

Its best buy. The queue format has changed. The store is very organized and easy to navigate. Great deals to be found.

Couldnt help me with what I was looking for. Went to cartunes instead and got exectly what I needed and didnt get told my stuff was old and needed an update. Which is the only thing best buy did.

Friendly customer service and quick check-out!

Great place a lot of products good prices

Great place to shop low prices they greet you help you when you walk in

Came to best buy to recycle old electronics. The process was so quick and easy. And they took everything! Old laptops, chargers, cell phone, random cords, reusable battery charging station. Great experience!

Got everything we need great service even geek squad helped give guidance to the right direction

Order online was easy. Pickup was not. Because I made purchase as a guest, paying with paypal the instructions for notifying I arrived at curbside pickup would not work. Fortunately I grabbed an employee making a delivery to another customer was able to help me. Without problem checking into for curbside pickup I would have given 5 stars, but that is an issue that needs to be addressed by Best Buy.

Well i went to best buy last week to look for some security cameras, it took them about 15 maybe 20 minutes to get someone over there, to the security cameras to speak to me, I asked young man about the cameras he couldnt even recommend any other cameras to me so I left the store without any security cameras.Maybe lll be a good.

They never answer the phone NO customer service go to abc warehouse or wallmat

In general, I always get the sense that when I’m interacting ugh a team member that I’m bothering them. On this occasion, the individual stopped what he was doing to take the time to discuss and answer my questions without making me feel rushed or like my knowledge level was below his

The chicken wraps are delish

Best buy need to close down.Nothing on the shelves.

I have bought the last three Samsung Galaxy Notes on launch day and have yet to have a smooth experience. Most of the issues are related to how Best Buy doesnt have everything in order with unlocked phoned rather than the service I received. It took an hour just to buy the phone. The employee who assisted me was outstanding.

They were very helpful

Love my experiences here. I buy all my TVs and equipment here.

I like Best Buy the way it used to be, you could get music CDs there, the DVD select seems to be less than it used to be.

Love Best Buy. This one on the hill looks like they are about to close down, the inside was bare

Dropped off several laptops to be recycled. Very easy to do with excellent employees.

Friendly employees but generally out of most PC products, specifically gaming.

The nicest sales staff in Michigan!!!! Will definitely recommend this place to everyone I know and love!!! Will make all if my electronic purchases from this location only for now on and I live 30 minutes away!!!

They stand begins their products and have the best product replacement plans!

The line was very long and only 2 registers were open.

Had my online order ready for pickup in about 45 minutes. Friendly staff.

I am really, really surprised to find out that Best Buy actually delivered my order to my sister. I only had the option for “Puck up or Ship” My sister said the Geek Squad truck pulled up, and by today being Eid I’m glad she was home.I’m very PLEASED with the fact that Best Buy, took the time to deliver. It probably was cheaper for them to deliver than ship. I really like Best Buy and have been shopping with them for YEARS! I LOVE the curbside Service. Each location has a different set up, and they are FAST, Friendly and has Great customer service.Also, I don’t know if this is the location that delivered my order today.Keep up the great work!Thank you,

Wonderful place and staff. Nice and convenient options for purchasing from Best Buy credit card.

Knew what I was looking for: a mouse and keyboard for my computer. In and out, no fuss.

If you have any problems with electronic devices they will have the answer

Allen Park location was awesome. Items for Scott just as it listed online. Customer service was excellent you could actually find staff that was willing to help you. Got what I needed and was in and out of the store in 15 minutes. Salesperson Jeffrey was super awesome.

Best buy is one of the only places left for certain electronics (Microcenter goes without mentioning but its too far). I love this store, friendly staff, a store that is always clean, and knowledgeable personnel. Curbside pickup has been quick and on point. Customer service representatives go above and beyond and are quite knowledgeable. I frequent Best Buy in Allen Park, MI because it is simply one of the Best Buys around.

The person who helped on the computer section wasnt very knowledgeable on computers at all but tried to aggressively upsell a service plan.

Really helpful staff and knowledgeable

Had the movie we were looking for and found another item while we were there😀

Told me it would come next day... it was 2 days... Kardia doesnt detect heart attack... what good is that...

Very helpful people.

Welcoming clerk and electronics crew are the best. Very warm, friendly, knowledgeable and helpful.

Bought a tv online for curbside pickup. When I placed the order it said in stock at the store. I never got any emails from Best Buy after placing my order. I called and they said it was ready for pick up. The next day, I get there and they say it hasn’t came in yet and it’s coming UPS. I told them I did not want it shipped because I don’t want it getting broke. If I wanted it shipped I would have shipped it to my house. The manager did nothing to try to resolve this issue so I returned the item I never even got and went somewhere else to get my tv. It was a time sensitive item and I didn’t have time to wait until it came in. On top of everything the double charged me for my order and it took over a week to get the pending charges off my account

Great customer service. Low stock on some items.

No one to help get a simple item from lock up for over a half hour then decided to argue that I should get a warranty.

They were very helpful

Store was meticulous, 6 ft distance and face masks being enforced. Employees were very friendly and helpful.

Everything you Looking for at this place they dont have it... Very disappointed!!!!!!! They called other places they dont have it. Best for you to get off the Internet Going into these places Is a joke.

Always great CS at this location. Keep up the great work

Lots of help in the as soon as I walked in the store was very clean and everything was in place and neat and the staff wore there mask

Kind of disappointing photography selection, but I dont really expect anybody to showroom that stuff anymore. Thats why we have Kai Wong right? Lots and lots of mediocre android watches though.

Seemed empty. Bare minimum was on floor. Luckily they had what I needed!

Terrible experience. Why not just use Amazon. What a bad experience I had at Best Buy. I wanted to buy air buds, but I wanted to see a variety to see which one is best, or talk to them and determine whats the difference.They stopped me at the door and made the guy get the buds and didnt let me go insideIf I wanted to just get something without looking at it and talking to someone, I could have just gone to Amazon....

Associate was very helpful. He patiently explained what the best options were for my wifi issue.

Ricky saw my face when I walked in that I was in a mission. He was able to adequately serve me by asking the appropriate questions and managing his staff best to address my concerns. Thanks so much man!

After Best Buy fixed my laptop, I found out that it really wasnt fixed. I encountered the same problem. My husband called the store and he was given another appointment. He went. They supposedly fixed the problem. The next afternoon, we found out that the same problem stillexists. We spent time at the store in Allen Park and at Fairlane and the laptop still cantBe used.