I was incredibly pleased with my experience at New Century BMW. A great salesman named Elvis assisted me and he was so helpful in navigating me to find not just the right car but the perfect car. I was very thankful and impressed that he remained patient while I figured out my finances to close the deal. I love my new BMW and New Century and Elvis made everything so simple and easy. Customer Service is 10/10 and is really what makes this BMW dealer stand out. Thank you Elvis! I am incredibly happy with my car!

My adventure started when I arrived at the collision address, because when I made the appointment at the appt desk, this was the address I was given instead of dealership address.This made me late, thus pushing my time with Shawn to later,. The repair service appears to be great! Enterprise was lengthy, getting processed, and waiting on car to be sanitized. I have never gone into a dealership where the process was so lengthy.

Tony was our sales consultant. He was extremely friendly and handled our deal quick. This was the best deal found in all of California. We love our 330i.We thank the entire staff at new century. John in finance got us in and out quickly.

Ive been a long-time customer and have always performed services at this location.Recently, brought back for repair due to unusual noises from underneath, and informed their adviser that it might be loose screws or anything misplaced beneath the panel. And their world-class services are unable to locate the problem TWICE.After that, I went to third party repair shop, which took less than 10 minutes and discovered that there were missing screws.I am sure technician BMW service/maintenance were forgot to put them back on.I called to see if someone could help, was routed to a few of departments, and then went to the front desk voicemail.It is NOT recommended to perform maintenance here at New Century BMW Alhambra for this level of services

Great dealership. Sonny and William provided great customer service after dealing with many reps from over 5 other BMW dealerships. They went above and beyond to get my BMW and may now have switched us from being a Volvo family. Well have to see!

I was greeted immediately upon arrival. The staff were friendly, courteous and helpful. Eric my service advisor quickly prepared the service paperwork and I was ready to go. Immediately I received a text notification with the necessary contact info. Isn’t technology amazing?5 ⭐️ experience!!!

Yi-Wen thank you for being SO amazing to work with at BMW again! Chris, Sean and you made yesterday & today absolutely seamless. You knew exactly what I wanted and didnt waste the very limited time I have getting me out of my X3 lease and into my purchase. I will never go to anyone else and will happily refer you to everyone I know. Love love love my 540i. Beyond impressed once again.

Service advisor Pamela Chen was wonderful to work with. She was so helpful, kind and attentive. I was not in a good mood but she made me so happy with her above and beyond service that it turned my mood around completely. She did all the thinking and even thought about things that would benefit me that I didn’t even know about.

It all started with the Service Receptionist who fielded my call to set the appointment. Once I was on site Eric Ho treated me like a long term customer and exceeded my expectations.

New Century BMW had been handling all my service and they have done a fantastic job. It is always easy and accommodating. I love the vehicle health check video walkthru they send and their communication is always great. Highly recommended.

Just completed our third car lease with Gonzalo. We’ve been doing business with him for over 8 years, and every transaction has been professional and considerate. Such a pleasant and straightforward transaction, not the usual car dealer delays and shenanigans. If you are in the market for a BMW and don’t want to hassle, contact Gonzalo Cano at New Century.

I went to this dealership for help with parts labor and service for my brakes... Other dealerships told me my brakes were fine even though the pads were metal to metal.....I came in and spoke to Willie Vasquez and he immediately brought me inside to assist... This guy really works to help the customer with the essentials for their vehicle and really makes the brand look good by doing so... Willie has been a great service advisor and Im comfortable with trusting his judgement because he saves me money 🤑💰... Excellent Job Willie thanks for helping me out.

I’m overdue on this review🙈!! But I wanted to give Eddie Wong a quick shout out and a quick recognition on his assistance with my previous appointment. As a first time customer to that specific location, he assisted me along the process with the service of my vehicle. April was also great and phenomenal over the phone. 👍🏼

This is an amazing dealership for any of your BMW needs.I’ve been to a few other dealerships but this one has been the absolute best. Just all around from the service center, to the sales, financial services, everything.They are the nicest people and especially if you’re looking for a new BMW, look no further and ask for Mr. Elvis Blohm.He is an amazing guy, one of the nicest human being you’ll ever meet on the planet and he will make sure to take care of you.

Thank you William Wong and the entire team for making my car buying experience the best one Ive ever had. Ive owned 2 BMWs before from a different location, and I cant stress this enough--New Century is THE BEST DEALERSHIP in SoCal.Ive been looking for a car for the past 2 months and either the prices have been unreasonable and/or the sales people have been unpleasant to work with.William listened to my concerns, needs, and target price and was able to make me feel confident in my purchase. Im excited to come back here for service if the rest of the staff is like the sales team!

I used to go to Monrovia BMW had terrible service, then tried Nick Alexander and didn’t get anything better….then I decided to try New Century In Alhambra and could not be happier. I will never take my car anywhere else. The courtesy and professionalism is what you expect at a BMW dealership. Kevin Luu was who assisted me and am grateful for the great customer service.

Great customer service!!! Really dedicated in there work which I really appreciate it!!👍👌

Eric Ho, really took care of my car from the 1st minute I got there until the last!I was there at 11AM and he told me the car would be ready at 2PM and at exactly that time, he notified me the car was ready to be picked up!Eric has shown what a good service advisor should be doing and he had done it to perfection!Eric deserves my full gratitude for todays service and I hope that New Century BMW will notice it too.Fanny TaHappy Customer 😊

This is by far one of the best dealership Ive visited so far. I bought my 2021 BMW X5 at this dealership and the sales rep (Ken) that helped me was amazing. Despite having a wealth of knowledge with each of the car models, Ken was very patient with me and he listen to every little details I said carefully. The amount of time and effort he spent working with me on this deal was unimaginable. He is by far the best car sales person Ive ever met. Unlike the dealership that Ive visited in the past, the sales person only showed me one car and when I said I want to take a look at a different one that they have in stock, I was told that theyre all pretty much the same.The main reason I bought the car from New Century was because 1) the sales rep (Ken) was excellent 2) the price was acceptable and appears to either be unbeatable or extremely reasonable (Thanks to Ken and his Sales Manager Jay for partnering so well to make this deal worked for me)I want to give a big Thank You to Ken for all his hard work and leaving me with such a great and unforgettable buying experience. I would definitely recommend my friends and family to look for Ken for their future BMW purchases.

Ive always been wary about going to dealerships, whether for service or buying a car. I tend to prefer buying from private parties. However, I found a CPO car I really liked and upon my first contact with the internet sales manager, Monica Perez, I was amazed at how professional every one was. I talked to Monica over email and phone for a couple of days and she was extremely willing to work with me to get a great deal.After we agreed on a price, I made my way over to the dealership and was able to meet Monica in person. She was just as professional and easy to work with in person as she was over the phone. The whole process went smoothly and she tried to make it as safe and efficient as possible. Sean Wang walked me through signing the paperwork, and he was professional and friendly as well. He explained every sheet concisely and answered any questions I had.Overall, this has been the best experience Ive had at a BMW dealership. I live about an hour away, but will not hesitate to return in the future. Their professionalism and friendliness has won me over as a customer for life. Other BMW dealerships should really take note and learn from them.

I recently leased a vehicle from New Century BMW. The experience was outstanding! Ken was amazing. I highly recommend this dealership!

Today I was helped by Hamlet.Hamlet was very friendly and professional. He was also very funny and easy going. Great no pressure sales experience.

I drive 40 miles to come to this dealership! Sidney Is my advisor and he is great! Service and prices are great!

Great Service, Kevin is a great guy, help me save every penny. Good customer service is rare to find nowadays.

Wow! What a pleasant surprise. I bought my first BMW here. Everything went super smooth. They were very knowledgeable and took the time to make me feel comfortable. Great team. Harry Kuo! Thank you, thank you, thank you!

Very fast service, great advisor, and amazing free car wash! Feels BRAND NEW

211.00 dollars an hour for labor, way too high, I went to century BMW for my /1991 BMW 325 I to stop the leaking of oil through the head gasket, but my oil is still being used due to as advised by Century BMW that one of the piston is burning oil and not the head gasket. It took 2 months to repair my car by having to order parts and not being able to order parts for my 1991 BMW. Brought my car in to stop from using oil and paid 7000.00 dollars and it’s still using oil. They did not fix my problem, but they got paid very well for nothing. I will not return. Paul B

Eric and his team are very professional. Highly recommend Alhambra BMW.

Actual work was good and my advisor was helpful. Two comments:1. The front desk of the service department (the lady at the desk) who gave me the costs for the job I was asking about, replacing both pads and rotors on front and back brakes, gave me the wrong cost! It was 80% more in fact. Because there are different packages for brakes, this up-front service needs to get it right.2. I found the layout of my final receipt somewhat confusing. Especially because I had some corrections noted, I was not positive just what had and had not been done.

Always a great experience with new century bmw. They took care of my car for recalls. Drove me home and picked me up when everything was done. My advisor was Eric he explained the process and kept me updated on completion time. He will take care of you!

I went this place for recall issues. Eric Ho was super patient and nice. Would highly recommend him.

I was really happy with the service, I was told that my car would be there for the whole day for the airbags recall. But I was only there for three hours and a half, which That was good, because I was able to go to work. I liked the service And I was treat it me well.

I had an excellent experience at this location. I called in to check on a vehicle listed on their website and Hamlet, my sales expert, let me know it was in stock and he was available within the hour to give me a test drive. When I arrived at the location, the front desk staff was friendly and attentive. Hamlet came down to introduce himself and let me know he already pulled the car from the lot and had it waiting in front for our test drive. He was extremely kind and knowledgeable of the X1 - when we got back to the location, he made my sales experience so smooth. The manager of the location came out to introduce himself (which is a huge plus for me). Financing was smooth, and friendly with Alex. My only piece of feedback was the wait time between getting from test drive to finance as a little lengthy.If you are in the market for a new or used BMW, THIS IS THE PLACE TO GO! So grateful for my experience here, I will definitely be returning. 😀

Service Manager, Eric is awesome!! Helpful and friendly, excellent customer service!🤙

They went above and beyond my expectations. The video clip of the engine repair or inspection report was amazing!I felt very reassured!

Review for service dept- I received a text that my car is ready for pick up at 345p. I went to the dealership at 450p. Then I waited until 530 for them to finally get my car out of the car wash. Please respect clients time and only text/call when the car is truly ready for pickup

The service team here is the best. I’ve been a client for nearly 15 years because they’re amazing people and genuinely care about their customers and do a great job on my BMW. Special thanks to Pamela, who exemplifies professionalism and excellent customer service.

New Century BMW has been our dealership for the past 15 years. Anthony Yang has been our salesman for all these years and he has consistently provided us with the highest quality service. Anthony is patient, caring and always works with us to provide the best deal possible. When our BMW lease comes due we call Anthony and he handles everything. The buying process is quick, efficient and we always leave the dealership satisfied.

Came in with an emergency repair without an appointment and they took the car and had it done within 3 hours. Great service!

Ken was AMAZING at getting me into the perfect new BMW. Thank you thank you!!! Would urge anyone who’s interested in getting into a BMW to ask for Ken Chau!!!

The car got a nail stuck in the tire and went completely flat. It had to be towed to Néw Century BMW and after issues with AAA it did not get to the dealership until after 4 p.m. We had spoken with Eddie Wong throughout the process and he managed to get the car assessed and serviced before they closed. His effort went above and beyond and was greatly appreciated. The service provided was exceptional.

Eric Ho was very professional, on time and his delivery was exceptional! I haven’t had this type of service in years!

I would like to thank Elvis for his excellent customer service. He went above and beyond for us. We will be returning back to him in the near future. He took care of us from point A to B. Thank you so much

Service was great. Ride provided promptly. Car was washed. Eddie is friendly and courteous.

Great people, very respectful, super helpful, great service. Highly recommend for families.

Kevin L. was very helpful & we very much appreciate his effort in providing the best service for our X1. We are completely satisfied.

I liked the fast and courteous service I received from Kevin & staff. . I appreciated the video of the inspection on my vehicle and the recommendation. I liked the text msg updates

Sidney was a great mechanic he was very upfront about cost and made sure to follow up with me everyday!

Everyone is so courteous & attentive. Never feel rushed. I have been their customer since 2015

New century BMW has a great service. I will definitely come back here.

Eddie Wong is good and honest Advisor.William is also a good sales person.thank you for your guys help.

It was easy to make an appt online. Came in to service my vehicle today, everyone was pleasant. They arranged for me to have a ride home and back to pick up my vehicle.

William in the service department was exceptional! He was communicative and professional 🙏🏼

Had another nail in tire that new century bmw helped getting authorized by my road hazard insurance and replacing . Much better experience this time with advisor Eric Ho than another guy last time, Kevin I believe, which was a unprofessional guy who didnt even bother to have my bmw washed after a $500 service visit. Eric, got me in and out quick and also proactively ordered the parts ahead just in case the computer inventory was wrong on the tire. Also got video link from technician going over my free multi point inspection from Eric. Last time no one told me anything about the inspection results. Overall, I would recommend Eric if you are gonna visit this BMW service center.

I had an excellent experience at this New Century BMW. Sidney Chan and his crew were great and knowledgeable. I definitely appreciate to their service and would highly recommend to others

Great deal on new tires for my X3. Got an alignment with the tires. It fixed a slight pull to the left that I have had for a while. Had an electrical issue that required a new battery which was covered under warranty. Shawn was helpful and courteous as always. It was a productive service experience.

The service here is amazing. I know that both me and my car is in good hands when it’s here.

I cant Get That Hour+ of My Life Wasted at New Century Back! - This was my first visit toNew Century because I recently moved and its the closest to my house in Pasadena. While the facility was fine, appointment check-in required spending time inside in the waiting area until the service writer called my name. (about 20 mins)After leaving my car for a few hours, I got an email that my car was ready. I rode my bike down to pick up the car -- and when I got there, I went to the cashier and paid the $420 bucks. (The prices charged were a little steep - I had the brake fluid flushed and changed and a cabin air filter replaced. $420.) After waiting at the curb for about 20 more mins, somebody came out and asked why I was standing there with my bike. I showed them the claim check and they said it would be any moment. Actually, as it turned out, my car was still sitting in the service bay. It had not been washed or quality checked. They told me it would be another 20 mins before it would be ready. Like I started with - I cant Get That Hour+ of My Life Wasted at New Century Back! The End

Excellent service!! All staff extremely helpful, Courteous and very prompt service.Highly recommended!

My girlfriend and I just bought our 3rd BMW from Elvis (salesperson), Jay (sales manager), Sean (finance manager, and the great team at New Century BMW, and once again, were completely satisfied and very grateful for the excellent service and experience they provide. I highly recommend this dealership! Elvis is the man, go see him! ...Just a few days in and were LOVING our 2021 330e! Thank you New Century BMW!

New Century responded quickly to my inquiry and provided a fair priced quote. They answered all questions quickly and the sale process went smoothly. I would highly recommend this dealership.

Excellent customer service. Very attentive sales person Elvis. Made us feel as if our business does mean something at New Century, all the way up to the financing guy. Didnt expect this but was very pleasantly surprised. Just went to window shop and walked out very happy.:)

My car has a service due light show up after I replaced new battery and changed oil. I told the service advisor about I can’t reset the service due light. The service advisor told me just only BMW can check the problem and reset the program. Actually, they didn’t find the problem and just charged me standard scope fee $198.00. They didn’t fix the problem. The service doesn’t work. Waste my time and money.The same day I got a call from Assistant Service Manager and he asked me some questions. He apologized me about the service not satisfied my requests. He told me to go back service center and they will redo diagnosis without charge. I went back to New Century Service center and left my car there for diagnosis and fixing my car problems four days later. The manager explained me very details and rental car for me for commute. I went back to New Century to pickup my car without charge and the manager explained me what they found and fixed my car problems. I am very appreciate manager James, he is very professional, friendly, passion to help customers needed. I recommend to go there for service. I gave my review to five Stars this time.

Great service from Yiwen and Chris. Highly recommend. Ease of buying process. Quick and timely communication. Extremely satisfied look no further Yiwen and his team are the best.

This for me so far is the best buying experience. Thank you, Christian McClure and Sean Wang for your professionalism and helpfulness.

This is my 3rd BMW from New Century BMW of Alhambra, and 4th transactions handled by Gonzalo. Each time Gonzalo has been fantastic in every aspect. He is extremely professional, understanding of my needs and goes that extra mile. I referred a colleague to Gonzalo and got nothing but positive comments about his ability to make a deal happen. I truly appreciate New Century BMW and especially how each transaction was handled so efficiently and with expert service.

Great service department! Service advisors are accommodating, attentive, and efficient to both walk-in and appointment customers.

My family and I have been long time customers at New Century BMW. Their service is great, especially my advisor Kevin!

I always have a pleasant experience at Century BMW. From the moment I drive up and see my name on the monitors welcoming me, to the urgency of the service team and receptionist to get me checked in. It is apparent they value your time.Eric Ho and the team are always professional and friendly. Eric is very thorough and always asks me how my car is running when I bring it in for service. Anything I bring to his attention he always says he is on it and they will check it out. I feel like my car is in good hands each time I bring it in.Good customer service is not something you always find often these days, and it is appreciated when you receive it. Good service is also how you build trust and loyalty and that is what keeps customers like me coming back.

This my Second Bmw from new century BMW so far everything good everyone so nice and specially thanks Eric Ho taking care of my car A to Z !

Everyone at New century BMW is very hospitable and informative. They know their bmws and even provide video of inspections and what’s good or bad. The only place I would go to work on my bmw is New Century BMW. You have a customer for life.

Fast, convenient service. Friendly staff. They text me a video of status of my car while in service.

My service advisor Mr. Shawn Nguyen is very helpful as usual. He was quick in responding to my inquiries in regards to work performed and when my car would be ready for pick up. I would recommend him to anyone who doesn’t have a regular service advisor at New Century BMW yet 👍🏻👍🏻👍🏻

Review based on customer service received at New Century.Greeted right away upon entry by the receptionist and asked if I needed help on anything.Harry Kuo is my sales that took care of my needs in searching for a new lease. Spent quite some researching with the his help. Back and forth for weeks and he patiently answered all my questions.Papers signing, car delivery were pleasant and straightforward, leaving you with no questions at all when leaving the dealer.Happy with my car purchased and definitely be coming back for my next purchased.

Elvis greeted mw after our phone conversation on a specific vehicle I spotted on the website.He had prepared all the information I requested, upon my arrival and gave me full details of the vehicle. We went right in negotiation and the process was an extremely pleasant with no hassle. Elvis was courteous and professional and at the same time very reasonable and even flexible. The whole process went very smooth and professional.Elvis made my car buying experience enjoyable with his well around personality accompanied with his sincere care to his client.Way to go Elvis!!!

I dropped my car off late Friday evening and was helped by my service advisor Kevin Luu who was very helpful and polite! Very thankful for him, he passed me onto another service advisor named Pamela and she was a delight as well. The overall experience was amazing. Very thankful very blessed. See you guys soon for an oil change.

Excellent customer service, all staff very nice Facility very clean.

Elvis was excellent in service and hospitality by helping me with my new purchase from New Century BMW. I had a great experience with the entire staff and I am very happy with my new car. I’d like to thank Elvis and Jay at New Century BMW and the entire staff very much for their excellent service. Thank you.

They had the car I wanted in stock. I emailed them before I went to lock down the deal. Ken (sales) and Sean (finance) made the whole buying process streamlined and stress free. I’d highly recommend giving Ken a call if you need a car!

Brought my car in for service the service advisor that helped me was Eric H. They were amazingly friendly and really took care of my car I definitely appreciate and their service and would highly recommend to others.

Hamlet is the best sale agent. I have bought 5 cars from him. Great service and great over all experience. I highly recommend New Century BMW!!

Eric was extremely professional, courteous and fast at helping me. I recommend him.

Good customer service, William Valdes is very professional and kept me informed about the repair of my vehicle at all times.

Sidney and his BMW crew were great. Fast and efficient. They had all appropriate COVID precautions taken place and I felt very safe. During the inspection, they sent me a functional link with a video detailing the 4point inspection. Car was ready and clean on time on the dot. Great job! Thanks again!

They offer Lyft ride while my car was in maintenance which was pretty great. The staff here was efficient and helpful. Very happy with the services they provided!

Excellent service! Friendly staff👍👍👍.Great ultimate driving m’échine!!!

Ken Chau is my sales rep. He is super nice and knowledgeable. He made our transaction quick and smooth. Sales Manager Jay Kong happens to be our neighbor. Nice guy it is a different to know someone. Then we went to the finance department. Alex Ji happens to be at the college as my husband (Pomona Calpoly). Overall we are very happy of the car. It is what we want to have from color exterior and interior features all is great. It is a perfect car for us. Thank you so very much.

Great experience with Anthony in buying my BMW at New Century . He worked with me in getting the price I wanted. Super nice guy who truly cared about the experience. Had some questions after the purchase and he got back to me right away. Took 1 star off only because it took a long time to get the car after I signed the deal. But they did fill up the gas tank so I was ready to drive off! Thank you Anthony and New Century BMW!

William was amazing, kind, and on top of his task for my car getting serviced. He made sure I did stress about anything there. Thank you.

Steve Han is my brother from another mother, great service and he found a way to make the deal that I wanted.Also I think Diana is her name she is the BMW Genie, she explained the car to my wife in Spanish which was really nice of her.Great service go get yourself a BMW at New Century

I have been a Mercedes Benz owner for many years. I purchased my 1st BMW in 2017. It was an Alpina B6. The Alpina provided me with a fantastic driving experience, however, in December of 2020 I had to replace a motor block. Since Ive had a very pleasant experience and receive fantastic customer service with my scheduled maintenance at New Century BMW of Alhambra, I decided to return to them for the replacement of the motor. It was the best decision I ever made. My service advisor, Pamela Chang and her manager James made it seemless and gave me the best customer service anyone could wish for. Both have a wealth of knowledge and Pamela was always keeping me up-to-date in the process. I would highly recommend them for any of your BMW needs.

Shawn in Service was very helpful & professional. He went above and beyond! Also, appreciated that they had a loaner vehicle (reserved in advance) so I was able to not miss a beat on my schedule.

The process was fast and thorough. Have done business with these folks for years, and service was excellent.

Awesome service. Could not have asked for a better service rep than Eric Ho.

I have been a loyal customer. Harry is great! He understands what I want and makes the best recommendation. The process is quick and easy. Felt safe going there with covid precautions. Staff are nice and courteous. Pricing is great!

This was one of the best service appointments we have had with any BMW service department. We have owned a BMW since 1987. Pamela Chen was very professional and knowledgeable and gave us helpful suggestions. A video was sent concerning the brakes, tires, and under the car was shown as well.I would definitely recommend this dealership for service.

My experience here was the best! I’ve purchased many cars in my life so far and I thank Century BMW for making me feel comfortable and appreciated.

Helping out a friend deliver a BMW to dealership for major service

First class experience. Negotiated price over the phone using their excellent mobile website that shows every feature of the car and all aspects of pricing whether you buy or lease. Went to pick up the car and pricing was exactly what we had agreed on and car was ready to go. Great experience. Their pricing was also below other dealers with minimum haggling. I will definitely call them when I need another car.

Great service from the sales team. Really went the extra mile to get us into the right BMW. Thank you!!