I’ve had AAA membership for 20+ years, and I’m always generally happy with the service I receive. But the experience this time was exceptionally excellent and definitely worth a google review!I live in different city but was in Alhambra to visit relatives and take care of a few things, including some paperwork for DMV stuff, so decided to give this AAA a try. The staff that helped me was Araceli, and she’s the reason I’m writing this 5 star review. She was very friendly of course (which is a given with AAA staff), but what set her apart from others was how attentive she was. She was stationed at the handicap window so there was no chairs at the window and the counter surface was very low to accommodate wheelchairs. She noticed I was bending down a lot to fill out the form and before my back even started protesting and without me saying anything, she cleared out the adjacent and taller counter space for me to use! That might seem like a small gesture but I was really touched. She was also very patient and detail oriented. I ended up needing smog check before paperwork could be finalized, I somehow was able to get it done near by and made it back to AAA before 5 pm, and Araceli saw me and greeted me right away and helped me finish the paperwork without needing to check in again and waiting in line twice. She even remembered my name! Just outstanding customer service, and made my day that much better. Thank you, Araceli, and keep up with the great work!

I have been a AAA member for many years. AAA has not only auto towing service but insurance for car, home and life as well. They also offer DMV services too. Always fast and friendly service at all locations.

Wonderful employees they help me right away no line waiting like anothers place God bless everyone who works there 🙏🙏🙏🙏

The associate that tended to me the day that I went for my registration was so nice I give him a 10 plus

Excellent market. Friendly staffs. Everything looked neat and in order.

Very well organized in the admitting customers into facility. Once in the staff is very efficient on getting things done!It is frustrating having to wait. But, due to the limited number of persons permitted inside it is frustrating for some.

We had to stand in line under the Sun, once the AAA employee took care of our request we waited seating in side for 45 minutes, it was quite they offer Free secure wi-fi, finally we were called and we got a very good service

Phones are answered very unprofessional. You get hung up on and nobody even attempts to call you back. If you dont like working here find a new job.

Great customer service! Paul was kind and helpful.

Really great service its a little packed right now but its understandable. Very beautiful staff

Alhambra AAA was awesome they helped when i was put in a jam by Monterey park police department getting my car towed away because of registration being expired. I didnt have to wait very long as i waited i was near by in my seat amd heard another customer getting set up for a wonderful trip to paris that was enjoyable to here next time i go into AAA it will hopefully be for a nice trip like PAris not DMV issues. Place was well set up many employees to help us customers pleasant visit recommend the yearly fee for all the services you could get with cordial respect.

Great customer service. Nice social distancing line. Will continue to get any services I need done here.

It was very quick to get my dmv business taken care of and the employees were very nice

Luis Ayala from travel is an asset to the Alhambra office. He was very welcoming, knowledgeable, and funny. Which made our visit comfortable and easy. Thank you

Aside from the 40 minute wait to see a person to get a replacement handicap placard, the service person was fast and efficient.

Usually its more convenient but today there was going to be a 45 minute wait for me to renew my registration. I chose not to wait and to mail it instead

I was told Id have to wait 20 minutes to pay my car registration but I only waited about 5 minutes. While I was waiting, I found a book about a city Im planning to visit next year. Great service, as always.

Great and friendly driver...he took his own time to help me take out the car witch he didnt have to...great experience...so happy thank you

Its great not having to spend most of the day like you would at DMV.I went into AAA waited 15 minutes to be called,, I paid for my tags and I had the rest of the day to myself. 😉

Got there shortly after 9am, no line for dmv services, and transferred vehicle registration in and out in 15 minutes, convenient and very courteous!

Jasmin was very quick and professional.

I was able to pay my membership by phone.It was so convenient.

AAA is so convenient since DMV also is accessible there too. They are very Covid conscience there.

Very nasty..I will never go there

Their new check in procedures are quick and smooth

So convenient to have this AAA branch office located in Alhambra. I got my DMV renewal done in minutes, instead of having to drive back to West Covina to get it done. Great customer service too. Also, within the parking lot area of this AAA, there are places to eat, a So Cal Gas office, and a 99 Ranch supermarket. Terrific!!!

Total joke thinking of non renewal after 33 years. Waited outside in the hot sun. No chairs. No shade. Im 80yrs old. No provisions made for three of us of the about the same age. AAA did a crummy job . No thought for their clients.

I went to Alhambra location and tried to get a registration extension for my wife. Paul told me to make an account for my wife so I did. After when I tried to pay, he told me then that I could not use my card to pay for her. She was at work and I spent so long doing this only to be told that it was a waste of time? Worst service ever.

Very friendly, pleasant customer services representative named Zita.

Very slow so please be patient. Iam sure its due to Covid practices

I went to transfer an out-of-state car title and register the car. Angelique and Paul helped me and they were amazingly helpful and so so so kind! They came across some paperwork that required more of their attention but they never got frustrated. The process took some time but it was a good opportunity for me to exercise my patience as well, and I didnt find it difficult to do with the energy of everyone being so relaxed. It was 100x better than going to the DMV!

Great service didnt wait too long considering ristictions.

It was fast I only waited 15 minutes employees were very professional and Courteous.

Waiting was less than 15mins and the gentleman who helped us was great! Friendly, courteous and he was very informative!

We were a walk up and signed in, they told us approximately long it would be so we ran some errands and came back and once we got inside we were taken care of professionally and promptly.

Excellent the technician was engageable respectful and professional.Thank you

The worst AAA office ever!!! Go to Arcadia or Pasadena. Save yourself the frustration!

Fast curtious organized and clean went on my lunch break and was in amd out!!!

I had the absolute best experience with this AAA branch. I came with a challenging situation due to my relocation between CA and VA and then back to CA in a matter of a year and a half and a need to re-register my vehicle back in CA. Zita Lefort did an excellent job helping me out and avoiding a trip to the DMV. She went above and beyond from what I expected. She made all necessarily calls to get my situation corrected and did everything with a welcoming and friendly demeanor. I cant say enough about what a great experience I had. Highly recommend!

This is, by far the nicest most organized AAA I have ever been to. This woman Zita was so kind and helpful. They only take cash or checks and since registration was almost due AND I had 3 old tickets, it was $425.00!DID NOT have to wait in line again.What a pleasurable experience. Zita, You ROCK!

Good n Professional Service.

Fadt and friendly service

Fast Service, kind people, treated respectfully and all questions answered.

I love the automobile club ..i have used 2 tows and very punctual i walk in today dec. 17, 20. 30 mins after they opened and i was the only customer in there office everyone was friendly and helpful .Highly recommend get insurance or roadside with them.they are one in a million that carried old tradition business with them

O took my Son Jesse Jr to get his first vac for the Covid-19 the second vac to follow.. See he works for of Walgreens North San Gabriel Store. Hes a SFL shift manager. Been with the company for going on 13 years. He was called and asked if he wanted to get the vaccine, so we went to the So. Lake/ Del Mar Walgreens. So walked in and were greeted very well. I enjoy walking in to other Walgreens stores to see their set up. Which means where things are located and the different mark downs they have. That was our stop in Pasadena CA today.

They always give a good services for members. Paid my car sticker.

Even though theres a line theres some real quick

Able to take care of my tags here.But a waiting time do to covid laws.

Wasnt packed as I thought itd be. Im glad theyre still open and providing all the essential dmv services. Life saver!

They are always helpful and professional

Helpful, friendly, attentive staff. Love this place. I always feel welcome there.

Wait was long, they didnt page me like they said they would, and wont do any DMV transactions if there was any DMV activity on the account within last 30 days. The only good thing was you check in and then you can wait in your car, they are supposed to page you (they didnt page me).

Has some problem with vehicle title transfer and Stephanie reached out the me and directly helped me to resolve the issue in timely manner. Highly recommended for their professional service.

I recommend going online and making an appointment.

Very clean and nice facility. They have a great check in system given current COVID-19 Precautions.

Long lines, need better organization. Montebello office is worse.

Very satisfied customer. 👍😀Excellent service!!!

I had both good and bad experiences at AAA. It really depends on whos helping you. I gave 3 🌟 out of 5 🌟 due to its hit or miss customer service.

There ok with me i only have roadside

Excellent service thanks.

Excellent customer service, they even called me back twice to follow up on my problem, thank you Henry for helping me!!

Generally, I like AAA. They are efficient, friendly, informative, and provide a wonderful service. The reason that I settled with 4 stars is because of the experience I had during the last visit. I called ahead on the number listed for Alhambra office to check if fast track transponders are available at the location. I was told its available but when I arrived, the receptionist said that they were out for couple of weeks. I had to drive to Pasadena to get one. On a side note, Alhambra office should have Google fix the driving directions as it directs the entrance from Almansor St.

Phine service is garbage but if u come in theyvattend you pretty well

Theyre always very helpful when I ask for a road side assistant or any service that I have requested.

For right now (Nov 2020) - be ready to wait outside until youre called. Still great service.

It wasnt a bad wait. Theyre doing their best to keep us all safe and being proficient and professional at the same time.

AAA Was very good I didnt wait long. They took care of everything I needed to do .customer service was great and they gave me a chair to sit on bcuz Im disabled

Received great Customer Service from Johnny.

Really fast DMV service. Just be there 30min early before their opening hour and it will make your life a lot easier.

They have great service in person and over the phone. I have the auto insurance plus the renters insurance. I feel safe having Triple AAA insurance.

This is the best place to pay tags for your car and get quotes for insurance and get great deals on vacation. Thats why my wife and I also go to AAA.

Ive used many services offered at AAA and have been impressed by the friendliness and attentiveness of employees. However, Im not very happy with their DMV services. It used to be AAA was more convenient than going to the DMV because of shorter wait time and the person handling your inquiry was a bit more personable and on the ball. My last 2 (2019 and 2020)experiences to simply renew my cars registration was no different than going to the DMV. With the exception of wait time being fast the two employees who helped me with DMV services were inept. I will probably start going to a different branch because overall AAA is great!

Excellent service, helpful n good energy

Nice attendance 👍.

Fast friendly service. Dont go to the DMV.

Love my Agent Brian. Everyone there is always smiling and eager to help you. I never have to wait long to be helped. I highly recommend this place. Your office is so nicely air conditioned too, I love that!

DMV had long wait, AAA did the transactions in 40min.

Nice lady

Easy access and got my registration renewal in less than 5 mins from arriving inside.

Excellent service as always

Good job 👍

Terrible wait in line for 1hour for tag that takes 2 min. While they take insurance people right away.

If your in need of dmv services and need it done now versus the internet..their open for all dmv services..just be prepaired to pay cash other than that service is excellant

With all thats going on! Everything went smooth ...very polite staff, I was in and out in no time, take a hat its pretty hot out 😁🙏✌🏽

AAA is always friendly, fast, convenient services.

Love this place

Very helpful and way faster than the DMV!

Great service, fast and efficient very happy

Excellent customer service, and very organized. As of 7/2/2020, theyre handling covid very well. Waiting is outside, masks are required.

The place is nice and clean, the few times I have been there, the wait is not too long. Highly recommended for DMV services. And the staff is always helpful and courteous.

Registration renewal employee helped me make a difficult descion on a personal matter when i asked what to do. Very patient very sweet.It worked out too. 😍

Renewed Car Tags. Got new tag on the spot.

Great experience. Fast and efficient.

The staffs are courteous and friendly.

Ok... Insurance is helpful but the DMV services are very difficult. You need cash or check.... Really checks that go along with the fax machine. I was told to bring $22 by the front desk to change my address. Fyi...No Atm...so need to walk and get cash back. I get $30 and wait in the DMV line... After waiting, I am told it is $36 because my car is newer? So no love and I needed to leave and come back.... Take cards or have an ATM in the office... You guys are very difficult

Had to wait outside because of covid ....didnt wait that long!!!!

They are really caring, actually interested in the member and their needs. Great job!

Always less drama then the DMV and great customer service

Quick and friendly service

Person at the door very rude, could not understand him, left a handicap person waiting in the sun and would not let him in.