Talked to Saline this morning regarding an estimate. Apparently this shop has a problem with progressive. Honestly all I asked for was an estimate and she gave me nothing but attitude and continued to cut me off while I was talking. Businesses like this needs to go through a pandemic yearly to cleanse themselves and learn how to appreciate new customers. BUT guess where I’m going to, C&C Collision in Alhambra,CA. Ask for Rett Comer. He appreciates all new customers and will educate you on how insurance claims works, REGARDLESS if progressive takes up to 3 weeks to send one of their people. Not like Saline saying my attorney and I don’t know nothing. That’s fine I’ll just take my business somewhere else and hope anyone who sees this, please take your vehicles to C&C Collision.

I wouldn’t trust anyone out there in this business! . Excellent and the quality of work they put into there work. From owners to staff,So professional, honest, friendly and made me feel that my car and I was so important and gave us the best service. I don’t care where you live please don’t let anyone touch your car if you need body work. It’s worth every penny and distance. Hi-Quailty Auto Body Inc in Alhambra is the best!

Hi Quality Auto Body has been repairing my cars since 2009 and every single time I been extremely satisfied. The owner is such a sweet and friendly soul always wanting to help his clients. Staff is very friendly and communicative. I was given an update on my car weekly and was ready at the estimate time I was given. I highly recommend Hi-Quality Auto Body for your next repair. Check out my repairs. My car looks beautiful. Thank you Hi-Quality Auto Body Family!!

Great staff, wonderful to deal with them. their work is amazing and pain free. they treat you like family.

Best auto body shop ever deal with. They do professional job and keep you informed. This is the only shop return your car in clean and detailed condition.

HI-Quality is exactly that. Its a Body Shop of an extremely high standard & Tom Stevenson is incredibly knowledgeable & experienced. Friendly & efficient, he obviously has a great team. The repairs to your car could not be in better hands.

Great customer service. The repair work that they did on my car was on point and they cleaned my car. They didn’t have to do it but I so appreciated it because my little car needed it. I’m hoping there won’t be a reason to go to them again but should there be, they have a lifetime customer in me 😃

Hi quality is extremely professional and went above and beyond my expectations. I worked with Patrick and he was very honest and kept me updated at all times with the service being done on my car. This is definitely a 10/10 recommend. I’ve never been anywhere better. They also detail your car when returned, my car came back a lot cleaner than when I had dropped it off. Amazing work!

Very professional, and a very nice group of people. Everyone was friendly and courteous. The work to my car was done quickly and looks great. Definitely bring your vehicle here if it needs bodywork.

Great shop. I am a repeat customer. They really know their business and treat the customers with respect. They have proven to be the best!! Thank you Elliot and Patrick.

I like their service very much. My sister has repaired the car twice in this shop. Their service quality is very good and their car repair technology is very good. It will be a great pity if you dont come

Hi-quality team !! Awesome work as always!! Thank you for taking care of my truck!! Cant even tell where the work was done. Thank you once again for a good job!! Keep up the good work!!

They gave me the best service Ive ever had at a car place. The place is clean & orderly. Everyone was so nice & honest & true to their word. My car looked better than when I dropped it off. Id recommend them highly!

Unbelievable gem of a body shop. I brought them my 20 year old Infiniti and they went above and beyond what I could have hoped for. They took the time to order quality OEM parts from all over the country to do the job right. Then they apologized to me for taking 11 days to finish the work. Just incredible customer service and top notch quality work. My car looks better than it ever has. The front bumper was hit while it was sitting in a parking lot and they made it look brand new! A huge thanks to everybody at this phenomenal establishment, specifically to Elliott and Clemente, who both did an exceptional job of taking care of me. Their friendly and positive personalities make doing business with them an absolute pleasure. I cannot possibly recommend this place any higher. If I ever need body work again on any vehicle, I will run to Hi-Quality Auto Body!

These guys are the best at what they do. 15 yrs and counting. Wouldn’t take my cars anywhere else! Cars always look like brand new when done!

I would definitely recommend anyone looking for a body shop to come here. Although mine was a minor accident, at the end, it came out looking new as when I first got my car. Elliott & Patrick both helped me and explained the process. The front end lady was helpful although I dont remember her name. My insurance covered the expenses, but keep in mind that getting original parts back into the car is costly, especially if you are paying out of your pocket. My vehicle was a 2018 Audi A4 and would recommend everyone who is iffy about body shops, this is the place to go.

Went to get a repair estimate today. So far the receptionist, Celine was polite and professional. Patrick is the person who took a look at the damage, he is amazingly polite and professional as well. I will post an update as to the work as soon as it gets done!If ratings are based off of Step 1 I can definitely see why they have 5 STARS from so many people👍I will update my review once repair is complete.

To the point...Great and professional people. From start to finish, everyone is courteous and dont waste your time.I had my 2008 Toyota Highlander repaired here, January of 2020.My SUV looked Great when I picked it up.*** Alignment of New Bumper; Excellent.*** Paint match; Excellent::: Other :::They took the time to clean my SUV inside out and took care of a few extra details through out the body.Highly recommend!

Everyone is kind and courteous. Service is prompt. Free coffee, drinks, and water in the lounge.

They dont just have high quality auto-parts, but they also have high quality customer service!!!I went here to get my bumper fixed after I backed into a pole. The bumper got a lot of scratches and it even caused a dent to the back side panel a little bit. They noticed that and was really patient with explaining what needs to be fixed and what can be done.After they have fixed my bumper, Mike also helped with cleaning my foggy headlights, which is pretty awesome. I am very happy with my experience over here, and I definitely recommend coming here!

Outstanding. Great group of people who genuinely care about their customers. Mike stood out as a stand up guy. Owner is very professional and friendly. A+

I just stopped in to get an estimate for the repair of a corner of my vehicle’s bumper prior to the lease end. Everyone was so nice, from the woman at the front desk, Patrick (who examined the car), as well as the man who worked on it. It looks SO much better and it was done so quickly!I highly recommend this business and commend them for their great customer service.

Great service at this location, friendly people working there.

My experience with this shop turned out to be awesome. The owner is extremely kind and understanding. Very knowledgeable people and respectful to their customers. Dont be hesitant to express you concerns. They will take the time to Listen to you.

The best auto body shop ever! I am beyond satisfied with the services! They returned my car looking better than when I actually purchased it! Amazing, polite and kind people. Costumer service and updates on repair process was on point and faster than originally quoted! And the actual repair and condition in which I got my car was unbelievable! I will definitely come back!

I took my 2017 chevy Tahoe for a bumper/fender and headlight repair and I was impressed with the good work they did on my truck very helpful personal and very professional thanks Patrick for keeping me update of my vehicle 👍🏻👍🏻👍🏻

Excellent! I called Hi-Quality Auto Body Inc. after a dismal experience at the Service King in South Pasadena and from that first phone call with Selene on, I was not only pleased, but impressed by the level of service and attention paid to me and my car. I was treated wonderfully and had a great rapport with the staff upon dropping off my vehicle. They made it easy and seamless for me to obtain a rental car. I received updates throughout the process from Clemente so that I always knew what was going on with my car and the insurance company. When my car was ready for pick-up, they were very accommodating with my schedule and my car looked great. The only qualm I have is that there was a smell in my car when I retrieved it (chemicals, sweat, and body odor). The smell was better the next day (after driving around with my windows down), but I still called to see if anything could be done about it and they were more than willing to have me bring my car in to have the issue thoroughly investigated and resolved. I passed on this because I didnt have the time (I only wanted some free air freshener), but the fact that they wanted to take care of it so thoroughly really impressed me.

My girlfriend hit a rogue tire on the freeway and it damaged the underside of her car which left parts dragging on the ground. we came here and Tommy reassured us it was only a splash guard and it wasnt really necessary in California. he offered us drinks removed it for free and we placed it in the trunk. a great and comfortable experience. thanks guys!

Excellent and Professional Service. From the moment I received my estimate, to delivery of my finished vehicle; I am one satisfied customer. I would definitely recommend to anyone searching for an Auto Body shop. I would return for any further repairs or work needed to be done in the future.

Wonderful experience! Everyone is extremely kind, honest, and efficient, trying to give the best service. If I or anyone I know needs repairs in the future, I would encourage this location above any other. Good people drives good businesses.

This is a great place to take your vehicle for auto body repair. Mr. Elliot is an amazing and wonderful person who is kind and very helpful, he will go out of your his way to help you. Its rare to find genuine people like him. I highly recommend this place. Great service!

Second time coming back,Fernando really take care good on my vehicle.The best auto body in California I will say,highly recommended.💎

It was as good of experience, as anybody could hope for. They were totally professional and polite as anyone would have the right to expect.The work itself was flawless n the price was could not be beat.

The corner of my front bumper was bashed in pretty thoroughly. :(I went to Hi-Quality as they had done such an awesome job on my mom-in-laws Lexus and did so at a very fair price, especially for the quality of the work.I was warmly greeted my one of the owners/managers there, offered coffee or a drink on the house, seated on a comfy sofa, &TEN minutes later...TEN, they were DONE.They did such a good job (in TEN minutes!) that I couldnt even tell where the damage was.Total cost: $0Again, total cost: $0The manager said that they just had to heat the (plastic) bumper & wipe away the white paint that was on it.I insisted on paying them SOMETHING, at least a nice tip for the guy who did the work but he just said that theyre a referral based business and to please send them my friends & family that need body work on their cars.This is the way to run a business! Because of this attention to service they are busy. Yet they still make time to greet you warmly and make every effort to do the best job possible.Thanks again Hi-Quality Auto Body. You guys really rock! :)

We came here because our original auto body shop (in another state) didn’t install the car’s molding correctly. We came here and they did the work within a couple of minutes. They are a solid company with great customer service. We worked with Patrick and Tommy. The girl at the front desk was very nice too!

I just happened to come across this place on yelp as my parked car was hit in a parking lot after my sons game. First of all everyone there is so professional and very kind. They fixed it in a short time and it made my day.I highly recommend hi quality body shop.

The best auto body repair service around! Pull up into a busy lot full of cars and theyll make time for you while inviting you to sit in the lounge to enjoy a beverage and, sometimes, a donut. I had a minor scratch from backing out of my car port and these guys buffed it out for me in just 10 minutes!

I was refer here by my boss at work and I couldnt be happier!Hi -Quality Auto Body repaired my 2013 Ford Fusion and looks just like it looked at the time bought.Its pearl white tri coat so its difficult to match paint and they did an outstanding job repairing all the damages of rear along with the paint matching the body.I would highly recommend them to anyone.Customer care couldnt be better they treated me like Ive known them for ever, very friendly and helpful front desk lady and the staff who helped me were very detailed with the process.Once my vehicle was finished they showed me the car and made sure nothing was malfunctioning before I left.Great job you guys I wouldnt go anywhere else.

Great service by these guys.. appreciate their knowledge for their craft. They give you a time and they stay true to it!

Patrick and Elliot are very helpful and friendly. They touched up my car and didnt even charge me. They didnt even want to accept a tip. The technicians name is Todd, and he is professional and competent. Im a loyal customer.

These guys are true professionals and any other business would do well to follow their example. I had some repair work done on my BMW X3 and Im very happy with the outcome. Everyone on staff was super friendly and informative. I wish more people ran their business this way.

There’s a reason for 5 stars. They fixed my damaged car door for literally free. Such a nice and friendly group of people

Came to this place before because there great reviews to get a dent out of my car and these people did great ! I’m coming back to get more repair definitely! There customer service is PERFECT unlike other repair shops these people are definitely not money hungry !

My bumper got damaged. Theses helped me to repair it and saved 1k cost to replace one. Really friendly and helpful!

The best body shop in Los Angeles county. Great service, friendly and professional.

Great service - from front desk, to intake and help with forms and dealing with insurance company. Honest and reliable.

Very good.

Brought my 2002 Nissan Maxima in to Hi-Quality Auto Body on 1/29/2015 to get an estimate to fix dents and paint removed when I scaped the body area above the passenger rear tire from clipping the garage entry door post when driving out of the parking garage. Frank took a look at it and said in his opinion it would not be worth paying $1800 to pound out the dents, wipe off the paint from the post and to repaint the area where the paint was removed for my old car (300,000 miles).He said to wait for a few minutes until he could get some help. He came back about 5 minutes later with a service tech who applied paint thinner to a cloth and rubbed off the paint from the post. A second technician came back with an impact tool and he proceeded to try and pound the dented areas back to normal, which he just about did. A third technician came back to paint the unpainted area to help rust proof the damaged are. It only took 10 minutes. The painted area looks great and color matches existing navy blue car paint and hard to see the damaged area unless you know where to look. I offered to pay for his services, but he said no, there will be no charge, just please refer your friends to Hi-Quality Auto Body when they have car body repair needs. I defintely will refer any friend that needs auto body shop work to Hi-Quality Auto Body!

Great service, Elliott and his staff are first class.

Earlier today my dog decided it was a good idea to scratch up my car on my driver side door. I was really irritated so I went to the local oreileys to get something to try and fix it, I bought a product called quixx paint repair pen (dont ever use that on your car if your life depended on you) and I only made my door look worse. I had a bunch of residue and was starting to panic, so while heading to work by Alhambra I decided to look up auto body shops and this one came up with good reviews. Immediately when I drive in I had mike come up to me and greeted me with a positive vibe. I explained what had happened and he immediately let me know he was going to take care of it, he retrieved some products and towels and got to work on my car, I just got a 2016 Subaru wrx so I was a bit nervous if what I had done to my car was going to be repairable, I didnt want to look at the car with that nasty residue it broke my heart. Mike took all the residue off AND repaired and removed the scratches! Beutiful work was done to the door and I could not be happier. When I asked about payment he said that it was free!? I tried to pay him but he would not take it no matter how hard I tried. I never write reviews, but like most of you reading this I love my car, it isnt just my A-B, its my baby. And since he fixed her up, this shop deserves my review!! Thanks mike! I will definitely come to you guys if I mess my sh** up again lol.

Great service, work and people.

Polite and professional staff.

Great work and employees

People there are very nice