Aweful, the absolute worst, I mean in every possible way.I know its hard to get good employees these days, but this is ridiculous, and they arent really busy.Rule number one in customer service, do your best to acknowledge and help everyone, but stick with the customer who is spending money, not the one telling fishing stories.Any five star reviews on this page are made up.
Right out front, the only reason Im giving them a five star review is because of the employees I interacted with. From counters to the sales floor and the registers, they were just the best this day. Sometimes the best part about a store isnt what they are selling. Sometimes it all comes down to the people working there. Thank you for all the help and a great experience.
Although there was alot of staff available and visible, few were actually working. Sylvia was great with my return and license issuing as she was patient and still quick to process it. I originally intended to exchange a item I purchased however the two employees at the gun counter, Nathaniel and Adam I believe seemed to avoid approaching customers. So much for a new sight. I will give credit to the older employee restocking near by as she was trying her best to organize her section. Definitely a long line at the check out area regardless of time or day. Over all employees like Sylvia and the older one restocking represent the store well.
So I like to work out I also love to Shop for clothes fishing reels as well as fitness gear they have every thing you need and its always a peaceful shop for my fiance and I even our kids love it they always get something lol
Wide variety of outdoor selection and very competitive prices. I went to buy school shoes for my stepson and found a nice variety of styles from name brands at great prices. I asked one associate for help and he was very polite and helpful. Checkout was fast and simple. I enjoyed the shopping experience.
Found what we needed even though the girl we asked on the phone was adamant they didnt have it. She was nice but uneducated. In store staff were friendly also. Store was clean!
Academy used to be a great place for women to buy jeans. They quit selling them years ago, but have now started selling mens jeans. Ive noticed every time I go in there, they are more geared towards men than women.I love Under Armour, but they have this teeny, tiny little section for women. Go to the mens section, and they have tons of it!They need to understand that women buy and wear their goods, just as much as men. Its just frustrating...
Great prices. Friendly and helpful staff throughout the store. Best sporting goods store in the area. Our family frequents this Academy Sports.
Went in to purchase a gun. Four employees at the counter helping only one guest? Is that your definition of customer service? No one ever even asked me if I needed help. Will be taking my money elsewhere. You just let $1000 walk out the door.
Friendly service, great prices and anything you may want or need in a sports store
Good selection, but they REALLY need more than one or 2 registers open.Theres always a long line.
EVERY thing easy to locate. Prices very reasonably priced and plenty of sales items for back to school with everything you need! We will continue to come back for men!
ORDERED some hunting clothing online for in store pick up... ALL clothing was supposed to be Realtree Camo...however the person who picked the clothes out obviously doesnt know and is blind since it is a picture of each item on the order. One pant, only one was Realtree. The rest was Mossy oak, however not fall mossy oak...spring camo...bright green leaves. Just go to store and pick your on camo out. LEARN FROM MY MISTAKE!
They wanted me to pay almost full price for an even exchange because I didnt have a receipt. Sad!
Great as always. Our go to place for most of our fishing needs. This visit my husband bought a fishing pole. Were always very satisfied with the products and the return policy is great also.
It was freaky. Theyve made big changes in the store. Its like they are programming people and I got some bad vibes from inside the store. I wasnt the only one. Others were talking about it too.
Was looking for specialized hiking gear which there wasnt much of. To be fair though I didnt really expect them to carry those items here in Louisiana.
The only problem I have with Academy Sports is they refuse to keep their restrooms cleaned. Every time I go in the toilets are stopped up and fece all over the floor and walls
Pretty much anything and everything- sporting goods is a little understocked but thats pretty much the state of things anywhere you go- but love the selection and prices are reasonable. These are everywhere so if youve never been Im sure one is not too far- stop by and check them out.
Was out of few things went looking for .. bit what I didi get was great price Manger step up when lines got long
Although the store was packed due to Christmas, it was still an enjoyable experience. The employees are extremely helpful and efficient. They had plenty of stock and gave me several gift ideas about which I hadnt initially thought. Ill definitely be returning for Easter and future holidays. Thanks so much 😉
Great place for guns and ammo. They are not price gouging on the ammo.
Super friendly and helpful staff! Great selection on everything!
Assistance was great. Cleats at a good price. Had to get 1/2 larger to get shoe I wanted.
I enjoy going Academy for my fishing needs, however, my wife and girls have become fans too. They like shoes sport clothes etc. Academy is no longer exclusively my outing. Its become a family affair.
It was a good experience. The workers were very helpful and couteous.
Always on time with great name brands and great sale prices
I went for football and there was good service
The service was good when I purchase mine Smith & Wesson 9 m m gun the service was very good
I like coming here but at the same time I hate it because trying to find help is impossible and the prices of Levi jeans $70 and up is outrageous people are trying to survive paying bills and raising kids buying for kids and normal day day stuff. Very clean store though. So Im rating it a 2 for prices and trying to find help.
Terrible service on the floor sWalmart. Gun department is worse then walmarts.
The store is huge & a huge variety of merchandise. Its very nice & clean inside. Although the employees especially in shoes leave a lot to be desired. Per the opinion of my podiatrist
Had all sports equipment you need and clothes. Thats all I gotta say
-⭐⭐⭐⭐⭐Rude ppl. Wont let you do an even exchange unless you have receipt. Well you can but but you will end of paying for it. Had 4 shirts, needed different size, got for Christmas. Went get right sizes but bc I didnt have the receipt ( who does for a gift) they wouldnt give it to me for and even exchange. The price on shirts were 20, they would only give me 15... so I would have to pay to exchange. In what universe does that make sense? I could understand if I wanted money back but to switch out for a different size... Not a very good policy. If I could give zero stars or -5 stars.
Completely out of stock on everything I came in to purchase....I gave them 2 stars instead of only 1 because they DID have a skateboard, set of pads, and lovely unicorn helmet that my daughter just HAD to have.🙄
I love everything about this store. My only complaint is that they dont have enough ammo or gun selection. Staff is always helpful.
I’m giving this location 5 stars because two of their employees were so great. I was in there tonight and my new CC I got wasn’t approving and I ended up on the phone with 4 different customer service people and my 7 month old was screaming and I was so flustered and frustrated. Ciera the cashier was patient and understanding and I appreciated that and Laycey noticed I was having a hard time and came over and offered help. She held my baby and comforted him and kept him happy while I finished my call and I was tearing up because it meant so much. These 2 employees were so amazing and I’m so grateful.
I always seem to find just what I need when I go in there. And if for some reason I cant seem to locate the item theres always a sales associate nearby that is knowledgeable of the store. These are qualities that you just dont come by very often these days and businesses unfortunately. So thanks.
It was ok, had a little difficulty finding what I needed and the staff was not very knowledgeable about items carried in the store. Other than that it was an ok trip
Very pleasant and attentive staff
Items priced wrong get to register and it not what the price on shelf.
Tried to get someone to unlock the glass door. I asked the man at the entrance and he said ok. 15 minutes later nobody showed up. So I called the front desk they said they would get someone over there. I waited another 20 minutes and still nobody showed up. I will not be back to this store. Its probably because im white and the lady working was black so she refused to help me because of my color.
Great place for shoes, outdoor wear, and sporting goods.
Sports and outdoors world cant go wrong
Great store. Fast service. Very nice employees working pick up.
First time I have ever been to this store. Employees were really nice. Friendly service, and from what I can tell pretty good prices.
Didnt get anything, but not because they didnt have it, just not exactly what we were looking for
Didnt have in store what the website said
It was very clean, organized, and the layout made everything super easy to find. But on the down side it was super busy and crowded
My Go To for fishing & boating equipment.Dropped 1 star because they no longer have aluminum boats.
Good variety. But 70% of there stuff is too expensive. Can catch good sales occasionally.
The employees were all very courteous. They offered to help us with anything we needed. We didnt have to wait in line. The cashier called us over to her to be checked out. I will be going back and I will recommend Academy to my friends. Thank you.
Their camping and knife selections have been slim lately but maybe its a covid thing. All in all, I still love wondering up and down every isle. Came across this mOfO of mayhem and Liberty during todays interior window shopping adventure
Helpful and attentive staff.
Ok hard to find someone to help you.
Dont do the 15 percent discount. I payed and they still sent me a bill for my stuff. Ripped me a new one
Not either cashiers and too many customer support
Had a little trouble trying to speak to the bike dept. Over the phone. After 3 calls was able get the info we needed
Great products for the price.
Went to there today mainly for tax free. Paid for my things and went outside and looked at receipt and was charged tax. Went back in and talked to manager and had no idea about the taxes. So everyone that was there this morning check your receipt. I did not get my money back.
Good selection but pricey even with sales going on. Longmlines but moves very quickly.
Great store
Ordered a 1sack crawfish boiler. Went to curbside pickup and they brought out a 2 sack boiler. Had to wait for an exchange to be done in store to get the right one.
If your lookin for ammo they have very little
No service. I know with Vivid it is hard to get merchandise in but we called and no one ever answered in the department. Go to the store and there is no one to help us. One person in the guns and he is filling out paperwork. If you are going to run a store hire some help
Never got nothing for fishing supplies like baits, horrible??????
Very clean, low stock..
Great place. Clean and friendly. Walked from the front to the back and had three people ask me if I needed help.
Lots of sporting goods to choose from. Prices are very fair.
Nice store, friendly staff
My Property MyGiftFromGod My Greece👑🌏💙🇬🇷
Academy needs more employees on the floor during the day. Its hell trying to find help, and the lines at the registers are slow moving.
Little expensive, and slow at check out. On Tuesday at 12:55pm.
Academy is a good place to shop they have a variety of Merchandise and Affordable but last 2 times I went within a month they dont have enough checkouts open only 3 or 4 and the lines are full and I had to wait 20 to 25 to get checked out thats ridiculous if all the registers was open and there backed up then thats understandable there just real busy but only opening 3 or 4 no thats not acceptable, I understand they might of thought it would be a slow day but when you see employees walking around and your busier than you thought the manager should open more checkout lines.End of rant.
Do something about checkout lines
Very good Helpful Informative Professional
Great store but shelves are bare.
My husband was in the store today in the sporting dept. And he ask for help with a item and the employee was very rude and insulting.
Usually don’t have what I am looking for. End up buying from Amazon.
Great place for all kinds of sporting goods, clothes, camping equipment, shoes.....
I know, its late, theres a pandemic, but please have more than 2 people working the store.
Store was trashedThere was 2 registers open and very long linesPeople are rude
This location has the worst customer service. You cannot find someone to help you and if you do find someone they call for someone else who wont show up. Just needed display shoes removed from a security line so that I could buy them. Ended up having to remove them myself and then waiting in line for one of two cashiers cas had a line a mile long. On the plus the store itself is nice.
Easy shopping
Had an abundance of tennis shoes, which is what I needed.
This is my favorite place to shop even though they dont recognize military discounts
Its academy got what I expected few people that dont really know what the products just know to tell you where to look
Garbage, I keep telling myself to never go back.
The best sporting goods store in Central Louisiana.
I love this place they have a lot of shoes to choose from. all sizes from babys to men and children dress shoes and and flip flop and the prices are very good they also a wide range of hunting apparel and sporte stuff
No merchandise no help customers were haveing to help each other. Walked out.
Found new shoes, but clothes are pricey and ugly.
Takes to long to check out
The products are good but the ladies restroom was unusable no tissue.
Not always stocked well, lacking in golf equipment