Our experiences at Hollin Hall Automotive have been GREAT!!We have ALWAYS been treated with honor & honesty, & have never felt skinned. Quite the contrary -- we have been consistently surprised by HH Automotives reasonable charges. No one has EVER tried to sell us a service we didnt need.The personnel at HH Automotive are very welcoming, especially Mr. Ron Robertson & his automotive team.Of course, the only problem -- sometimes -- is getting a service appointment, since the word has gone forth that the corner of Ft. Hunt & Shenandoah is the place to go for first-class service!!Respectfully, Frank Collins, 7307 Rebecca Drive
Hollin Hall Automotive (HHA) went way beyond excellent service. I had a terrible experience with NTB changing my battery which ended up melting the new battery points, destroying the alternator and blowing out the main fuse, Ron (the General Manager) diagnosed the problem within minutes of my car literally dying in their lot. Within a period of a few days (due to having to order parts) the car was fully repaired. Ron worked tirelessly to help me in dealing with the local NTB to secure remuneration. I will only have my car worked on by HHA in the future. The best car service by far I have ever received !
This place is wonderful. Everybody is courteous, helpful, and reassuring. I appreciate that the technicians keep me informed of whats going on and what options I have, too. They always do a thorough job and give me peace of mind. I never take my Jeep anywhere else. Kudos to Ron and George for all the work they do!
Our Buick Enclave has almost 150,000 miles. But it runs like new because of the trusted mechanics at Hollin Hall Auto! We’ve always gone to them, they are fair and transparent, very detailed, and are always watching out for our safety. The best out there!
Hollin Hall Automotive is an excellent neighborhood service station. They provide outstanding service to the community, and have been a fixture on the corner for over 50 years. They are wonderful to work with, and very friendly. Highly Recommended!
This place is awesome, tells what needs fixing now and what can possibly wait as well as giving an estimate. They also work with you to get your vehicle done when you need it or sooner.
These folks are ALWAYS professional and up front on any work that needs to be done
Very good service, helpful.
Great group of people
I love Hollin Hall Automotive! The whole crew takes great care of our familys cars and my truck. They go the extra mile to see we are covered and satisfied. Saved us a bunch on a recall that we did not know about for my daughters car. Thanks guys!
Friendly, reliable service. Hollin Hall Shell is the best!
Definitely worth the price. The guys here helped me out with a 4 tire installation, from Tire Rack. Out of the door, this is the best a new set of tires have ever felt before. Perfectly balanced! My like new rims have zero damage from the install.... absolutely awesome.They even cleaned off my spare, and put it all back in the trunk for me.Epic service!
Work completed ahead of schedule and service personnel always courteous to customers. They applied my loyalty reward credit (which I didnt even know I had earned) to my bill before I showed up. Nice folks who do good work.
I always have a positive experience at Hollin Hall. The staff are professional and knowledgeable. I like the fact that they have all the most modern equipment and software to properly service my BMW. I feel confident that the work performed is done correctly.I had a wheel alignment done, and while I was surprised at the cost I was definitely impressed to hear the steps taken to get the car in exact alignment as prescribed by BMW.I also like the print out of the wheel/tire mounting and balancing. You get to see the specs on each wheel and tire to check if there is an issue with either the tire or wheel. The Hunter equipment they use really produces a smooth ride.If you live in the Alexandria, Arlington, or Fairfax area I highly recommend Hollin Hall. They will even give you a courtesy ride to the metro or home/work if close by.
I was recommended to Hollin Hall Automotive through a co-worker. When I emailed, and called Hollin Hall Automotive I had described the issue I was having with my 06 Ram 1500. When speaking with Marc he was professional and honest to include keeping me informed of the progress of my trucks rear differential rebuild and replacement of my radiator and radiator hoses. If you want an honest assessment and honest repair then Hollin Hall Automotive is YOUR place of business. Marc was able to do the rebuild for little less than originally thought, and went above and beyond. A special thanks to the mechanical technicians that helped put the drive back in Red. I personally recommend this shop if you are looking for a shop who goes out of their way to work with their customers and then some!
I needed a significant amount of work done on my 2008 Lexus RX350 in December. I selected Hollin Hall based on google reviews, and their work was impeccable. Mark was very patient in explaining all details of the work estimate and answering my questions. They also dropped off the vehicle at my home when I was not able to make it there in person to pick it up. They trustworthy professionals who exceeded my expectations. Fantastic work.
I brought in our 2001 van for service and Hollin Hall assessed its problems for me. They gave me a fair and reasonable quote for the work, but didnt necessarily suggest that I have the work done. After talking it over with them, I choose not to have the work done at this time. They were understanding of my decision and, in fact, encouraged it. We have been going to them since 1978, and feel that they are exceptionally honest, respectful, and easy to work with.
Love this place! The entire staff is professional and kind. The only place I plan to go for as long as I can!
The people at Hollin Hall Automotive are family to us. Recently I accidentally locked my two toddler grandchildren in the car. George came over to my house immediately and opened the doors and didnt want to charge me anything. Tom, Mark and the gang are honest and they do good work. We are so fortunate to have them in our area. Thank you for your years of good service.
We are long time Patrons of Hollin Hall Service Station. there process and knowledge are the best. They always let you know exactly what is happening and what you need to do. They have maintained no less than 7 cars for us in the last 15 years.
Response from Hollin Hall Automotive was expedited when I needed a new battery. Employees were courteous and I was provided a ride to and from my home while my car was being checked. They are trustworthy and excellent in their work. I wouldnt go anywhere else!
Great neighborhood repair shop. We’ve had both a major repair and minor maintenance items done at Hollin Hall. I recommend them without reservation.
The staff does everything they can from answering the phone politely, to driving you home or picking you up to make your experience pleasant. Additionally, the work I had done my last two visits has really made my car run well even with it being a 2002. You stay in business for 50+ years by treating people right and providing outstanding service.
Excellent service...personable staff....
I have had our cars serviced here for years and have, not once, had a bad experience. Scheduling of work has always been very flexible. Work performed promptly and correctly. Staff always knowledgable. Rates are good and rewards program very helpful. Periodic reminders of necessary work a plus for me. Convenient, trustworthy, could not say enough about.
Phenomenal customer service every time I go here. They explain exactly what needs to be done and are very accommodating to make the work happen at a time when it is convenient for me. I will keep bringing my cars here without question!
I called to get an estimate of a few things done to my car. The employee said that he doesnt do over the phone quotes unless it is pretty basic. I said I needed only a few things and he quoted me a price that was double what most places charge. I also felt that he was mansplaining me and he was rather rude. Then I said thank you and he abruptly hung up on me!! Do not recommend if you arent familiar with cars.
Excellent service, professional, timely, and courteous. These guys are the best!
We were buying a new used car and sought independent technical/mechanical evaluation of the vehicle. Hollin Hall Automotive provided prompt thorough evaluation in a courteous and professional manner, addressing all our concerns. We totally trust their opinions and insight
Awesome team to work with, helped me get all my light beams on a 2012 Genesis updated. Night vision no problem any more. Thanks, Mr. Rick.
We have been customers of Hollin Hall Automotive for almost 40 years. In all that time we have received excellent service--even to the point of driving me home when I drop off the car and then picking me up when the car is finished. Over the years there have been maybe two times when I have had to return the car as something was still not working. Each time, adjustments were made to the work and to the charges. A wonderful asset to our neighborhood!
Once I discovered Hollin Hall Automotive I didnt need to look any further.They have been servicing our cars for decades. They are attentive, professional, and are able to translate Theres a thing under the hood that goes eeerrrarh. I highly recommend them.
We have taken our cars there many times over the years. They offer service you can trust and their prices are reasonable. We have never been dissatisfied with their work, and appreciate their friendliness and concern for our problems. In 40 years I have had no complaints; and my wife would say that is a record!
In my experience, Hollin Hall Automotive will work with you and give great service.
Another solid experience. After the mechanics did a thorough check on my vehicle to find the issue, Mark gave me a call and took his time walking through everything to make sure I understood what was needed to be repaired and the reason why. Mark then worked with my auto warranty company by calling on three different days to finally get through and have them help cover the cost of the total repairs. Auto experiences can be hard to trust, but Hollin Hall Auto time after time delivers a quality experience and always makes me comfortable that my car is well taken care of.
Weve been customers at Hollin Hall Automotive for over 13 years and between periodic testing of the quality and cost of service at the dealers and several other local repair shops along Route 1 we keep coming back as theres no other service station we can count on for the quality of service at a fair cost like weve been able to do with Hollin Hall Automotive. Theres been several situations that have occurred that have proven to us that they can be counted on to be reliable and honest every time. If you simply want to have some peace of mind knowing you will get a fair value at the best possible quality of work then look no further - they are here nearby in our own backyard!
The professional service provided by Tom and Mark are commendable. The service staff members are informative, cordial, and knowledgeable in their craft. From past visits to this station, I have decided to have my Corvette and large SUV serviced and maintained by this staff ONLY.
Repair work was done in early October. Troubleshooting the problem was fast and repair work was completed in a timely manner. Cost was fair and reasonable.
Super garage with friendly, knowledgeable staff. I have them do all my tire work, and couldnt be happier. They are truly a customer-centric business.
Talk about good luck! After getting gas (HH Auto is also a Shell station), my 12 year old Honda Element would not start. It had been acting weird lately. Ron and the guys checked out the electrical system and determined the problem was with the starter. “Sam” replaced it in few hours. Their work is guaranteed for two years. They will offer to drive you home while the repair is being made and then pick you up. Thank you, Hollin Hall Auto! Great service !
Great local business! They are honest and stand by their work. Had my struts replaced a few months ago. Ended up getting a faulty strut. Took it back in and Hollin Hall Automotive replaced both for free under warranty no questions asked.
As I grown to expect. The team at Hollin Hall Auto performed superbly on my latest repair. The only services facility I have every really trusted!
Hollin Hall Automotive is one of these rare gems that you only come across when you are lucky or search really hard.Ive been taking my cars here for several years and recommended HHA to several friends, even if they live further away.Customer service - in the old-fashioned and literal sense - is outstanding as is craftsmanship and technical expertise. On several occasions, the Hollin Hall Automotive team was able to solve issues that others were unable to address.If they carried diesel, I would even fill up here more often and for VA inspection I need to go somewhere else - for everything else, I will always go here.The price to value ratio is good and the coupons make it even better.I never really leave online reviews but this place deserves it and I can HIGHLY recommend them.
Had been a locally owned family service station for decades (not sure if it still is). The staff have been a great help even if you need little things done like a tire plugged, theyll stop what they are doing to help you out so you can get on your way. Pumps are self service. I havent had my car serviced there other than an oil change now and again so I cant offer much more on that.
Quality ExcellentWe have use HHA for multiple cars over many, many years and have always received friendly, reliable service. Most recently they worked on my 2003 Honda Element, the next was 1996 Ford Ranger next line is 1997 Audi A4. Mostly routine things like an oil change. But also for repair work, radiator problems, tune ups. Everything. I also use them with Tire Rack, having matching tires delivered to them for installation. Their prices are competitive with any in the area. They communicate directly with me when there is an issue. We love the neighborhood service. Thanks.
Hollin Hall Automotive came highly recommended by my co-workers. Its easily accessible and the staff is friendly. They are very accommodating to scheduling. Prices seem fair, and work is done within a reasonable time.
I went to dealership to get an estimate for replacing my hyundai 2017 rear break pads and rotors today. Dealers are known for Rippoff spots. I found Hollin on line and called them. Their price was ridiculous! although the owner said they dont quote on the phone! but cm on! how much could that price be off? i would rather go to the dealer then.
Have been coming to this place for years. Jaaciel Molina is the best mechanic!!
Top notch work and professionalism. I may have to drive out of my way to avail myself of Hollin Halls services, but it is totally worth knowing that they are taking care of my vehicles and communicating clearly whats needed now and in the future.
My wife brought in her 2000 BMW with about 190K miles, making noises, and wobbly steering. The Hollin Hall team quickly figured out what needed to be done to ensure it passed inspection and was safe, and what could wait.till later. Since fixing the steering system required an alignment and another repair, which we could have waited on also required alignment, they helped make the 2nd repair more affordable so we could avoid a 2nd alignment later in the year. The repairs were done much more quickly than expected. Hollin Hall stands behind their work and weve been bringing our cars to them for over 15 years.
Without a doubt one of the most friendly automotive places I have ever done business with. Straight forward, honest, helpful and friendly. Would recommend to anyone and I am going back.
Great service on my 2006 911 Carerra S. The cost was reasonable, I was kept informed on the status of the vehicle, and a free safety check was included. And, it helped that I only had to travel a few blocks from my home.
The personnel at Hollin Hall Automotive are just wonderful. They are professional and fast and friendly and go above and beyond service. They have a commitment to the community.
Do you know what its like to have a team looking out for your safety? Well I do. The team at Hollin Hall Automotive are responsive, responsible and are all about quality. The team never cuts corners and always puts the customer first. Thanks!
They diagnosed and repaired the issue expeditiously and provided transportation to/from my home when I had no one to help me pick up the vehicle. Couldn’t have been friendlier or more cooperative
I have taken my cars to HH Automotive for decades and have always found them to be very professional, knowledgable and friendly. I trust them with my cars and rely on them because they are honest and responsible people.
I have always brought my car to Hollin Hall whenever I needed work done on my cars. I couldnt be happier with the service that I receive. I remember one time I went in for an oil change and they alerted me to a problem I had with another part of my car. If they hadnt caught it, it would have be more to fix it later. They do great work and I highly recommend them to anyone who asks where to go for car needs. Great work Hollin Hall!
Hollin Hall Automotive has once again provided outstanding customer service. Everyone who works at this service station puts the customer first. Thank You again for taking care of my car, you have helped me get it to 203000 miles.
Theres always an issue. Its gone from refusals to provide quotes unless your car is actually on the lift, attempts at charging hundreds of dollars for work that takes 45 mins, charging us wrong amounts, mixing up customers bills and quite frankly pushy service advisors. Dealing with the dealership would be easier.
I brought a VW 2010 beetle in for a pre-purchase inspection. I was in the market to buy a beetle earlier this year. The shop did the inspection and told me the pros and cons with the beetle. I got the beetle and now get it maintained with Hollin Hall Automotive. I like Ron and Marks professional work ethics. They are kind, professional and knowledgeable. I never feel pressured to get anything done that is not necessary. I bring in my daughters Toyota Prius for servicing too. I am very happy with the service at Hollin Hall Automotive.
We have use HHA for multiple cars over the years and have always received friendly, reliable service. Most recently they worked on my 1990 Miata with a supercharger I installed many years ago taking care of an idle problem created by non-stock parts which were malfunctioning when cold. I had already given it my by shot without success. They hounded the problem until it purred like a kitten. I also use them with Tire Rack, having matching tires delivered to them for installation. Their prices are competitive with any in the area. They communicate directly with me when there is an issue. We love the neighborhood service. Easy to schedule. Always friendly when I call. Thanks.
High quality honest service every time. The staff and mechanics are second to none.
Everyone at Hollin Hall is always very helpful and courteous -- they will fix flats and replace wiper blades on the fly and are very honest and reasonable when you need a more serious repair. They have been my familys go-to place for service for many years.
A simple bottom line...I trust Ron and Hollin Hall Automotive. simple
Tom and Mark truly know the meaning of customer service. I would highly recommend to anyone looking for an honest local business that performs excellent work.
Disappointed. Got car into the station early Tuesday morning for 70K maintenance, got a call that day that parts had to be ordered for steering, promised car back Wednesday after install. Got a call Wednesday to be informed part not delivered on time, so it would be another day. Then got a call late Thursday, saying wrong part ordered. It would be another day wait and also told car could not be picked up for overnight use because it wasnt drivable.Thats what I call a hosed job.
Have been using them for many, many years - still providing great service!
HHA has been servicing my Nissan Truck since I purchased in 2009. I was in last week with a last minute oil change. Marc got my truck in. During a check of the entire vehicle, they discovered a faulty brake pad! Th awfully they repair it before an accident! Thanks for keeping me on the road...and safe!
I use Hollin Hall for regular service of two autos. Recently I had them do a major service (i.e. replacing a timing belt plus related stuff) and I thought they were excellent. They did the work that needed to be done and didnt push for unnecessary add ons.
My first time using Hollin Hall Automotive. Very nice about accommodating my complicated schedule. Gave me a ride to and from the station. Great over all first time experience!
I was initially reluctant to take my vehicles to HHA based on rumors of over-priced work but eventually I took the plunge and am very glad I did. They are not only a local business but also live in the neighborhoods nearby. Their equipment is better than any dealer and their technicians are second to none; they will do anything to diagnose any issue and if they cant work on it (very rare) will find a qualified service shop and take/return your car for you. Their labor costs may be a bit more than others but I have not researched and frankly dont care. Their warranties on parts and labor are the best Ive ever seen! Ive never used the Tire Rack process so that is one aspect I will have to explore. I understand there are customers who come from West Virginia to have their cars serviced here... makes sense since they are now my one and only service center.
In 3 years, these are the cars Ive taken to Hollin Hall for various, sometimes complex, services:-1999 BMW M3; 2002 BMW M3; 2012 Merc C63 AMG sedan; 2012 Merc C63 AMG Coupe; 2015 Mazda3 hatch; 2004 civic SI hatch; 2017 Civic sport hatchThey have always had top notch customer service, fair prices, do quick work, and even have driven me home after dropping off a car a few times. Highly recommend.
HHA is very easy to do business with. Received their professional service as usual. HHA guaranteed several hundred dollars of their work performed prior and resulted in no additional charges. We will be returning to HHA for our next scheduled service and any new work as we have for years. Excellent work and thanks.
First rate service. Repairs were done right the FIRST time. Highly recommend.
They always make you feel like part of the Family!!
Had high quality friendly service from Tom and his team for years, get good work done on time, on various cars of our kids as well as adults, always open with us about what needs to be fixed incl tires ... trustworthy garage to go to ... Ian Roberts, Kathy Seikel Rippon Road
Weve been taking our cars to HHA for years. Always knowledgeable and pleasant staff, and repairs are always first rate. No reason to go anywhere else!
The staff is wonderful to work with and today the work I had done came in under the estimate! Love Hollin Hall Automotive.
Ive been very happy with their quality of service and professionalism in maintaining my cars.
I trust their work and they take time to troubleshoot the problem. Ive never been disappointed by them.
I have used Hollin Hall Automotive for 35 years and that says it all! I have never been disappointed at their work.
Excellent professional honest service. I have been using them for years.
The service is always outstanding and the entire staff are courteous and professional.
Fast, courteous, and not out to rob you like most mechanics!
June 2013: Brought our Caravan in again in late June. They quickly diagnosed and fixed problem. Im pressed with their can do attititude and friendliness. I/we will be back! 5 stars this time!!!July 2012: I was refered to HHA by a friend after becoming disappointed with my longtime service place. Brought our 1997 Dodge Caravan in to check on an AC issue and a stalling problem. They communicated well with me but it was determined that after a freon charge the AC issue was too expensive to fix for an older car (I appreciated their honest recommendation) and the stalling problem couldnt be determined after some computer diagnostics. A little disappointed in spending over $300 with no problems solved. However, could just be the way it is. Trying to keep the van running for hauling items to/from our beach house in the OBX during the off-season despite the AC problem. I plan to go back and give them another try with other issues/cars and see if they live up to the reputation shared by my friend and other reviews here. If so, Ill be back and write a better review! They seem like good folks. (3 Stars this visit and will re-review when/if I go back).
Problems diagnosed were much more serious than I suspected from hearing a soft crunching noise. Repair was prompt and solved the problem, but it was very expensive.
They did a great job and were very informative, a little pricey, but they do discount for military (including veterans) and are very professional, so its definitely worth the little extra you might pay.
Been going to H & H for years, excellent service and work, never a complaint.
Quick and professional service..
Charged me close to $300 to tell me that I need to spend over $4000+ to fix my car. It was not even a dealership lol
Always the best and most trusted.
Fast & reliable service
Ive been with Hollin Hall Automotive for the last 30 years. Good friendly service every time I go for gas or service
Friendly Staff!