I had my car towed into this dealership, with an appointment the following morning at 0730.Five days later I still can not get the status of my car. I have made calls every day and they only tell me the service person will call me back. I don’t know if my car is being worked on or sitting on a back lot forgotten. Horrible service. They will mot get anyone on the line… just offer call backs that never come.Take your car somewhere else….. anywhere else!

This is my go-to service center for my car for 3 years. Great service experience every time. I was attended immediately. I went with 2 extra recommended services and asked for any specials to be applied, got it and was within my budget - was so happy. My service tech, Mr. Mike D. kept me advised of the time and I kept myself entertained with coffee, reading the news and knocking some things off my to-do list! Thank you, keep it up.

The service itself is fine but the utter lack of communication from service advisors has been a consistent problem here.

Scheduled an appointment to fix my sunroof that was not closing. I informed the representitive on the phone (Jennifer) that I had a 3rd party warranty on my vehicle and that I had previously called the warranty company and confirmed that it was a covered repair. She said that was fine and that once the repairs were completed Ford would take payment from the warranty company. I did not schedule the appointment yet, still wanting to shop around. Later that same day I decided to go ahead and schedule the appointment with ford and when I called I spoke to a different representive named Dash. She also confirmed that Ford would take funds from the warranty company before scheduling my appointment.Upon arrival for my scheduled appointment I was now being told by Chris the manager in the service department that they do not accept 3rd party warranties. This is completely different from what i was told on the phone by two different Ford representitives. I informed Chris of what I was told on the phone and even provided names of the two representitives that I spoke with and he offered no recourse. He was very rude and did not care that I had now wasted my time driving up here based on what I was told by Ford representitives. I would not have scheduled the appointment if they said they did not accept warranties.Terrible customer service from this ford service center both in using false advertisment of services offered and not caring about wasting the customers time.I will not be coming back for any future service

Don’t get your car serviced here. Several times I’ve come in there have been critical lapses in communication, including keeping me waiting more than four hours because of a staff meeting with regard to COVID. This latest trip was the last straw. I took it to them for a single part replacement, with no updates that day or offer for a loaner car so I missed work the following day. They’ve had the car for 28 hours and the only information I’ve been given is that they need to get a part. I could have done this repair myself given the part and they overcharge me, make me miss work, and do not communicate. After this episode they will never have my business again.Edit: the snafu was a result of supply chain issues with the part. This is going on all over the world with supply chains, so I get it. Still, there was a duty to inform me in a timely manner. That duty was not fulfilled.

I bring in a van for FORD RECALL problem. It takes days to get an appointment. I dropped off and no courtesy car so I have to call to be picked up. When I come to pick up the van, they have wrong paperwork and want to charge me for something is not on my van. It takes time to figure out right. I dont know if the work is done right, but they say it is done. I dont trust them. Every time I bring in car to have service, they have problem and treat me not good. This time when I pick up van it is not washed either like promised. I will not use them for future purchases and I recommend nobody use them. Too many headaches with them.

Great service

If you drop your car off for repairs, please stay around and look at how they drive your car with disrespect. Make sure you check everything on your car before you take it in because when you get it back something else goes wrong so you can bring it back. This dealership plays too many games and they need to be shut down or everyone to be fired and get new staff members