This dealership actually had the used Genesis G80s I was looking for at the right price. I had conversed with Dan by email about the cars I was interested in. Unlike other dealerships, Dan had both vehicles right by the front door, ready to test drive. After being warmly greeted and helped by the dealerships owner, I was in the first vehicle test driving within 5 minutes. The whole purchase process was painless and easy, even though I was purchasing a vehicle over state lines. Very impressed with Alexandria Hyundai - its worth the drive!

Ronald Torres is very good at what he does. He didn’t pressure me to get anything done other than what was necessary, and he was very attentive to my needs. This dealership has the best customer service. I’m very pleased.Thank you, Ronald, for your amazing customer service.

Went to dealership to setup a service appointment. Walked out to see my car blocked in. Asked the people inside to kindly move the suv so I could leave. I waited outside for 5 min. and no one came out. I moved the suv myself because I had a doctor’s appointment to be at. Thanks for helping me Hyundai

I purchased a 2021 Hyundai Sonata from this location, Eric Lorton who works in the Service Department has been a delight to work with. He goes above and beyond for customers. I’ve always had great experiences since patronizing this dealership because of him. He’s the same with all customers that he has interaction with!

I had a terrific experience at Alexandria Hyundai. Sam Jung greeted us at the door, listened to our needs and interests, suggested the perfect car to test drive and we ended up buying it within the next 24 hours. He made it all so easy and even delivered the car on his day off and completed all the paperwork in person at our home. Super easy and Im so thrilled with my new car!

Stopped by today after speaking with a salesman by the name of Eric on Saturday afternoon on the phone. I told him the vehicle we were interested in and confirmed they had some in inventory at this location. After confirming, I said that I would stop by today. He said that he would be there and would see me then.Well, we came by today….no one acknowledged us while we were outside. We went inside to see if there was anyone able to assist or see if Eric was there and or available. We stood there, again…no one acknowledged us. I walked over to the receptionist and asked if she could get someone to assist. She went to see if a salesman was available; which turns out to be Eric. Before the receptionist could even get out what she needed to say…Eric said “I don’t have time” or something of that nature..while we were standing there. He didn’t even acknowledge us. It was so odd and very unprofessional. The receptionist said Sunday’s were by appointment but Eric failed to mention that when I spoke with him Saturday afternoon. Regardless of appointment or not, the customer service (or lack there of) we received today was very distasteful.Oh well, they lost out on a big sale today. We took our business elsewhere and if you are someone who values customer service I would advise you to do the same.

Traded my 2019 Santa Fe for a 2022 Palisade and just got it yesterday. Eduardo Pozo made everything possible and smoothly. What i like about him is that is not the type of salesman who is very aggresive towards their customer, he just let me take my time and just assisted me through the whole process. Will certainly be buying from him again.

Went to look at cars. Not one person acknowledged us during our 20 minutes at the dealership. NO ONE gave us any attention! Not even to say we will be with you shortly. I called to complain to a manager. The manager or person who answered and said they were a manager was rude and eventually hung up on me because he didnt like that I was upset. He kept speaking over me and his final words were did you have an appointment. I said no and he said well then and HUNG UP on me. Disgraceful representation of their company. Will not be back and will for sure NEVER give anyone a good word about this dealership.

My experience with Micheal here was by far the best car buying experience Ive ever had. During the test drive it felt like I was just driving around with a friend. Ease of pricing and everything is explained in a way you understand.

I found Alexandria Hyundai to be a very good dealership with a professional staff and competent service technicians. I was very pleased with the 30,000 mile service on my Hyundai Genesis. My extensive service was completed as quickly as possible and my vehicle was returned to me washed and ready to go. They even noticed that my annual inspection was due and did it without charge to me. My car is now completely inspected and the car is fully serviced for the remainder of the summer months. I am a very pleased customer... Thanks!

The alarm on my 2013 Santa Fe has been going off randomly for a few days. I made an appointment for today at 3:00. I got there a few minutes and they were very busy. However they inspected my car and determined that it the sensor on my rear passenger latch. A body shop had replaced that door last Fall. By 3:30 I was on my way to that body shop to resolve. I want to thank Gerald, Robert and Troy for their courtesy and professionalism

Awesome dealership! One of the best experiences Ive ever had at a dealership! I was looking for a Veloster N and I called two other dealerships in Maryland and they were not willing to assist me. I called Alexandria Hyundai and Eric immediately went to his manager and they ordered a 2021 Veloster N. I was told it would be a while but a few days later Eric called me and said it was here! They inspected the car, let me take it for a spin (alone), then detailed it. Michael in finance was super nice and wasnt pushy at all with the extended warranties. Overall, great experience. I drove 45 minutes to get here and Ill be referring all my friends/family!

This has been the worst experience I have had with any dealership. I made an appointment weeks ago to drop off my car for service. I got there and was informed that the technician who performed these services would be leaving soon and I could reschedule or leave the car there. I left my car there and was ensured it would be ready by the afternoon the next day. I tried calling 5 times with no response. Online it stated that my car would be ready by 5pm the previous day. I am still awaiting a response and will never be back. People there are rude over the phone. Eric did a great job taking over my case and assisting me, but the business is very unprofessional.

Im super frustrated because I have been reaching out to Gerald, the manager for the last 2 weeks and still have not received a phone call or response to my email regarding my car rental reimbursement due to my car being serviced for the last month. My car is under warranty and just want my out of pocket expenses paid.I even requested that Gerald provide me with the information so I could follow up with the reimbursement on my own if he was to busy to do so. Where is he customer service at when I have been a loyal customer at this location??? I just need someone to assist me with my reimbursement and thats it. Just beyond frustrated at this point with Geralds non responsiveness.

This dealership has a bad system to reach some one to talk in service department. Tried four times by phone call ...No one on the other line to pick up. Finally operator transferred to some one by name Gerald and his mail box full - can not accept messages. I bought a Sonata couple of years back. Now in the market for a new Hyundai. However have a serious doubt to consider a different dealership

I’ve had a wonderful experience here, Gerald is very nice and always helpful getting me in and out everytime he is the best!

Dropped off my in-laws car for service to resolve a check engine light. Felt ignored from the moment I stepped into the place. They diagnosed the issue, then gave us the runaround about the problem not being covered under warranty despite being part of the drivetrain (and not a regular maintenance item). Left it there a week for them to fix. Turns out they never even touched the car. Save your time. Take the drive out to Fairfax for service.

While Ive never had issues with the quality of work conducted at this location, the estimated times are often off. Yes, for scheduled appointments too. Scheduled the install of four new tires for noon. Upon arrival, they were unaware of the scheduled appointment. Fortunately, I printed out the email confirmation. Estimated time, three hours... Waited three hours before following-up, informed that it would be another 1.5 hours. Justification, they only have one tire machine. I assume a respectable dealership has more than one point of failure for an essential task? Poor justification. Quality of work is a 4. Staff is a 4. Timelines and justifications a 2. Well round up to 3. Will update based on next experience!

Sam Jung was the best salesperson I could have asked for! Even though I was very particular about the car I was looking for, he was very patient and informative the entire time. He also had everything prepared for me when I got there, making the purchasing process super quick and easy. 10/10 would recommend!

I have owned automobiles for over 40 years and have taken them for service to all sorts of places. The service that I experienced at Alexandria Hyundai was exceptional. I received a text message first thing in the morning that my Tucson was being serviced and that Daniel would be in charge of it the entire time. And then I again got a text when it was completed. That has never, ever happened at any other auto service establishment. I am impressed.

This is the best dealer Ive ever worked with for buying a car and for service

After my buying experience here I should of known how bad service was going to be! Arrived at 9.20am for my 9.30am appointment. Was told to fill in a Dropbox form which was my first sign things weren’t going to be good. The Dropbox form asked when I’d like the car, I said 11am which would give 1.5hrs seeing as though it was just the new car 3000 mile check. Went and got breakfast and walked around del Ray and went back at 11.20 and was told to stand aside and wait and someone would be with me. After 15 mins standing around waiting I was finally told that my car was not ready and they’d only just written it up a few minutes ago. I was also told that by dropping off a car they don’t give a time it will be ready, just that it will be ready at the end of the day. (Would of been nice to know that dropping it off, I would have asked for a loaner!) Absolutely abysmal service from a ‘service department’Judging by the other reviews, management/owners don’t read these, nor care so I guess this won’t be any different!Do yourself a favor and go to Springfield or Fairfax!

Guys, what is going on? I’m having the hardest time figuring out what’s going on with my car which I left with you over a week ago. This is so unlike you all! Please reach out to me. Nathaniel Root.

I had a great experience with the team at Alexandria Hyundai. The sales person answered all of my questions, gave me a thorough overview of options and features. I had done some shopping and got a great deal on my new vehicle.

Although service area seems small to me, they do a great job in a timely manner. Never been disappointed

Everything was great they looked at my car promptly and Yessenia Garcia was very helpful and she explained everything to me where I can understand and she answered all my questions. Thanks, everyone.

Took 9 weeks for the dealer to give permission to fix the transmission which was under warranty. I can only guess how long it would have been if I had to pay but likely much faster.The quality of repairs was good. The communications during the extended delays requires significant improvement.

Love my Hyundai Palisade! It has everything I wanted and more! Sam was our agent and we were really impressed with how prepared he was and how quickly the whole purchase process went. Would definitely purchase from this place again.

Dont use for service. Took my car there, didnt even get done because the machine broke. But they kept my car all day before they knew their machine didnt work at 4pm. Waste of my time.

Service manager Gerald has provided me the most exceptional experience Ive ever had. While the staff can use some additional training particularly regarding vehicles service history, this dealership is in great hands with Geralds presence and service!

Thanks so much for taking care of me! The team here was very accommodating. Shout out to Gerald who went above and beyond to make sure my vehicle was serviced. He provided to the upmost customer service and made me feel valued. I will be returning.

Best Hyundai dealer in NOVA. I got two Sonatas from this location. Very good and professional customer service all the time. They always offer fair price and I plan to buy my next car from this dealer again.

This is a great dealership. They are proactive, professional and very customer friendly. Did most of my purchase online. Went to the dealership to test drive and sign the papers. Sam Jung, the sales person that assisted me in my purchase, went above and beyond. I can only highly recommend Alexandria Hyundai and Sam.

The folks at Alexandria Hyundai always remember me, always ask what I need and want, arent trying to upsell me. They listen. I always get what I require from the visit, the quality of the service they perform on the car is excellent and they have patience with my questions (which are often a result of my not knowing anything about cars).

Traded in my 2017 Elantra GT for a new 2021 Elantra and got a great deal. Henrri, Michael, and the other staff members that helped me were very informative and helpful. This was my first time purchasing a car on my own and they helped me through the process. They were patient and resolved any issues that came up during the paperwork process. Will definitely come back to this locaiton for any service needed on my Elantra.

Terrible customer service. Every time I call (3-4x now), the receptionists are very short, unwelcoming, and less than helpful. The one time I did go there to have a vehicle serviced, I was not even greeted and was made to feel like I was more of an imposition than anything else. I’ll take my business elsewhere. Would rather drive all the way to Woodbridge for service. They have a happy staff who are willing to be friendly. :) Thank you Koons Hyundai of Woodbridge!!!

I had purposely picked this location over the Capital Heights in hopes of having better customer service. At first, I had a not so good experience with one of the service representatives, the man at the first desk to the left. He gave the impression that he didn’t want to help me...but luckily I was passed off to Gerald. And he turned my experience into a positive one. He was caring, attentive, and kind to me. My car was well taken care of at this location. And I’m fully satisfied with the service on my car and with me, thanks to Gerald and his employees. Thank you Alexandria

Came in to look at a genesis gv80 fully intent on buying. Walked in showroom and luckily they had the gv80 inside. I checked it out for about 15 minutes. Opened doors, sat in every seat, opened hood. Nobody asked if i needed help. Nobody even looked my direction. Dressed in a nice preppy outfit, and and pulled up in a Range Rover. Guess they dont want to sell cars. Liked the car but not interested in the lack of care from the entire place. Nobody was busy. They were all at their desks, some on headphones. So I headed to BMW dealership where I received top notch treatment and started a purchase of an X5.

My experience with the team at Alexandria Hyundai was more than amazing! As a single mom of four, I like to keep things below budget and Alexandria Hyundai did exactly that. I cant express how much I enjoyed Dan & Mike. The finance team really came through for me within my budget, that I had never discussed with them. When other financial institutions said no, Hyundai Motor Finance said yes, and with a low single digit interest rate. I am truly thankful for the experience that I encountered with Alexandria Hyundai.

Came in on a recall issue. I was in and out around 45 minutes.

Troy is a fantastic customer service representative. He has always given me superior service

This dealership provides plethora of help and service.Even if its your first time purchasing a car, they will guide you through step by step, and explain why those steps exist. If I were to buy a Hyundai brand vehicle again, I would definitely come back here to purchase one.Thank you very much for finding a great price that fits my budget!

Sam was the most professional and knowledgeable person. I spoke with him on the phone a couple of times and then came to the store for a test drive. He well explained everything and answered my questions, I recommend Alexandria dealership and please ask for Sam

Phenomenal customer service! I had a horrible experience at a previous Hyundai dealership in Springfield, which led me to find this one. This was my first car purchase, and I appreciated the exceptional service I received at this dealership. Sam J went above and beyond to make sure that I had everything I needed - including helping me book a DMV appointment. I didnt have the pleasure of meeting Joon in person, but was efficient in delivering information over email prior to my visit. Kirk from finance took the time to ensure that I understood all of my options, and not only printed out a copy of all my paperwork but provided me with a digital copy on a flash drive. It is the little things that really make the experience that much more enjoyable. I appreciate the team at Alexandria Hyundai! I will be referring all my friends and family!!!

I always receive the best service here at Alexandria Hyundai.

We had a wonderful experience at this dealership! Our salesman Eric was very knowledgeable about the Palisade we purchased. He made sure that we felt very comfortable with all of the features. It was a positive experience from the moment we walked in the door. We would definitely recommend them!

Great service and friendly staff. Have bought from them in the past and would do so again. Happy to have them service my vehicle.

Luis is the best sales person. Im so happy with him because he knows about the car. He teach me how to use it also he explain me everything very good. he was so kind! I really recommend with him!!!

Alexandria Hyundai was the place to be to purchase our first family car (2021 Hyundai Palisade). We worked with Dan. We brought in my in-laws to take a look themselves, and Dan explained all the car details to them in Korean and were impressed with the car (and Dan). The whole process was smooth up until trying to purchase - it was a very busy day especially since it’s the end of the year. We had to wait 1.5hr but I was worth the wait. During the wait, Dan came into the car and helped us set up our phones and go through the settings, so we were set and could drive off.Not only did we have a good conversation about the car itself, but we also chatted about other non-vehicle related subjects to keep us company. Dan was friendly, respectable, and understanding.We would definitely recommend this dealership to our family/friends!

I found what I wanted from Alexandria Hyundai, when I needed their products and services. I wanted them to be responsive and responsible. I wanted to be treated professionally. That is what I was looking for from them, and they delivered in a manner that makes me a loyal customer.If you search through Yelp reviews, you can find one from me that highlights an initial disappointing experience with Alexandria Hyundai. My goal for writing my earlier review was a combination of a lamentation about the disappointing experience, and a desire for a correction so I would become a loyal customer. I can happily submit my second review now, confirming a second interaction that was superior in all ways to the first.Alexandria Hyundai reached out to me directly after my earlier review to complete their due diligence of the breakdown of their service to ensure it does not happen to me or anyone else in the future. After providing additional details, I agreed to schedule service at a time convenient for me and it was completed with competence and professionalism.The simple and straightforward attempt to communicate with me and improve the experience is what I wanted. That warrants this second review, emphasizing the positive interaction I have had with Alexandria Hyundai, and expect to receive when I bring my vehicle for service moving forward.The most interesting result is that I am now considering other vehicles by Hyundai in the future. I suppose that is the best result. I found my existing Hyundai when my prior vehicle needed to be replaced on short notice. My satisfaction with it so far has me realizing that this brand has a great value proposition.

The information that the service advisor shared with me is helping me to plan my next visit.

Ive never been to a slower car dealership. However, the waiting room was nice and the staff were extraordinarily friendly. I just wish it didnt take forever to move things along. But it is what it is. Also they had the new iron Man car on display and that was really cool to look at.

The 1st time I came for a vehicle I got the sales rep Eric Park. He has a short temper and terrible customer service. He was shown off as unprofessional and rude. His facial expressions were terrible. He seemed friendly at first but when you’re talking about the deal, he gets angry and impatient. If you know nothing about buying cars, instead of being patient with the process, he’ll get frustrated with you.

I took my car in on Thursday to get recalled parts installed and worked with Erick Lorton while I was there. He started my vehicle in front of me, and it worked, and then he said he would call me the next day (Friday) to pick up the vehicle. Friday came and went, and I didnt get a call from him. Saturday morning I get a call from the dealership, and Erick speaks to me over the phone saying that they tried to start my car but the engine wouldnt turn over and asked me some question about whether there was a special trick to get the car to start. This felt suspicious, because he had started the car right in front of me when we had our appointment on Thursday.Anyway, I said there wasnt, and they would have to try again, mentioning that he had started the car in front of me so I didnt know why it woundt work. He responded saying that if they werent able to get the car to work, they would have to hold it until Tuesday, since the shop would be closed on Monday. I asked him to keep me updated. I live close to the dealership so I tried to call again to ask if I should come in to try to start the car but despite calling 8 times at different points in the day, they never picked up.I went to the dealership on Sunday and saw that my car had been moved, and no one was there that was able to help me. I had a shift that day, and I asked if there was a loaner available and they emphatically refused the suggestion. They claimed they were not able to give me a loaner or any kind of assistance. I even asked if there was something they could advise me to do, maybe somewhere else I could go that would have loaners available, etc., and even this was met with a strange annoyance and condescension – Maybe rent a car? I dont know what to tell you.They said the car wouldnt be ready until ~possibly Tuesday.This has been one of the most frustrating experiences Ive ever had. I dont understand whats going on or why I wasnt updated. It also feels like they may have lied to me about the engine not working in order to mitigate the fact that they were backed up for Memorials Day weekend? Thats just speculation, however. Anyway, I wasnt able to attend my shift and I lost a lot of money as a result. I feel really powerless and this location has been the site of the worst and most incompetent dealer service Ive ever experienced. Unacceptable service. Just so bad.

Sam was my sells person he was great 😃😃😃

I was dropping off and waiting for a simple oil change. Asked on the phone for the best time to come in, as I would be waiting around. They told me 1pm, and when I confirmed, they said 1130 would be faster, as people wont be on lunch I arrived arrived promptly at 1130. Waited for 10 minutes to be checked in while 5 people sat at their desks pretending to look busy. I was told 90 minutes max for the oil change. I didnt want to sit around with 5 other people inside the waiting room (Covid), so sat in a nice park nearby and came back after 2 hours because I hadnt received a phone call. I asked if the car was done, and they hadnt even started!! Didnt even have an excuse. I guess Ill go to jiffy lube.

Alexandria Hyundai has very clear communication compared to other dealers. I liked your kind and polite attitude toward the customer.

As always great service. Im a long time customer. Daniel at the service desk handled the matter. Very informed and professional. I will ask for him again.

This has been an absolutely horrible experience!! My family and I have purchased 6 vehicles from this location. This has been the worst since I purchased my last SUV in July 2020. Im extremely disappointed!

Each visit (at least three thus far) has been a pleasure. Staff professional and courteous. Also, kudos to Ron.

While looking for a car, I have visited many sites and dealerships and I can wholeheartedly say that Hyundai in Alexandria was the best experience. I was advised by Sam Jung, who was knowledgeable, kind, respectful and accommodating, and never overbearing or pushy. I also briefly met the manager who showed confidence in his employees and respect towards my car and myself. It was like talking to a caring relative. This dealership definitely passes the vibe check!

I would encourage everyone to read the service reviews versus the dealership. I would avoid getting your car serviced here. The prices are higher than the other dealerships in the area. Also, the service department did not put the valve stem caps back on my tires so now I have to purchase four new ones. Please go look at the reviews for the other Hyundai service departments. They will all be better.

Long overdue review here...in 2020 I took my car to this dealership for a similar issue about five times within 8 months, through a lot of frustration and Geralds and Reinas help we made it through and fixed the issue. On the fourth time I had to take the car back I requested to go on a test drive with a worker in order for them to understand the issue with my vehicle when I drove it and Gerald accompanied me and noticed the issue and made sure that it got resolved. I would not have made it without his help and Reina help with calling Hyundai to make sure it was cover under my warranty!Thank you Gerald and Reina!

This was my first time using this establishment for vehicle repairs..even though I came late in the afternoon, they still took me in, diagnosed my vehicle and provided excellent vehicle repairs. And I must say the customer service was superb. I may be making Alexandria Hyundai my go-to for future vehicle repairs and maintenance

The service here is great. Staff is friendly.

Bought an Elantra today and couldn’t be happier with the experience. Carlton helped me every step of the way and fully answered all my questions. The price was unbeatable too! Will definitely check here first for my next car.

Their license plate holders say Nice people, Nice Prices And I have to say that has been my experience. While I dont love the location (Im dont like driving in urban environment and that parking lot is PACKED), Ive had great experiences with the salespeople (Dan Seo still seems to remember me a year and a half later and Sam) and Gerald from their service dept. Their pricing also beat everyone else in the area.

Takes advantage of persons who dont know enough about cars. Wife went in for a $50 oil change and a recall, dealership upcharged it to $160, didnt do the inspections they claimed to have done, and then said the battery conveniently died right there at the dealership, when it hadnt had a single issue before. Battery check was part of the $160 premium service which they said they did and it passed. But then at the end its dead? I dont think so. $250 for a new battery is what they wanted. This place is disgustingly unethical and highly recommend going elsewhere.

I called to schedule an appointment months ago to get my car serviced after Hyundai issued a recall. I was told to come in the next day and that they would be able to fix it. After taking off work to bring my car in, I arrived and the front desk told me that they didnt have the part they needed and they would call me when it arrived. I still cannot understand why they would have allowed me to schedule an appointment to get my car repaired if they knew they didnt have the part in stock! I have now been waiting over two months and still no call from Hyundai regarding the part needed for my recall service. Very disappointing customer service!

Bought a brand new Genesis GV80 the day it came on the lot. We worked with Dan, he is a helpful, outgoing salesperson who I would work with again. He is extremely quick with communication and we were in and out of the dealership under a couple of hours. You wont get a luxury experience here, an unfortunate scenario for all Genesis purchases but it gets the job done.

The service department of this Hyundai dealership is amazing! Reina is absolutely wonderful and I love coming here. All of the employees are so helpful and ensure you’re well taken care of from start to finish. I truly value great customer service and they give it to me every time.Although I live in in Southern Maryland, I make the drive because the Waldorf Hyundai is horrible with customer relations. With that being said, I really do appreciate the family-like atmosphere this location has; which you can tell from the positive interactions they have with one another.If you’re looking for a Hyundai dealership look no further, as the one in Alexandria is 5-star. Thanks again you all and Reina you’re the absolute best.

What an amazing group of people work at this dealership! From the fist second they make sure all of your needs are considered, they use personalized approach with every client and most importantly, they CARE! These things are rare these days and I will recommend this dealer to everyone looking for a new car. Sam and Joon have provided me with an outstanding customer service, way to go! And definitely a great example to follow for most dealers in the DMV. :)

I had a great experience with Ronald Torres! He was understanding and knowlegeable about my car and Im happy with the results! Ill definitely be returning for future services on my Hyundai!

The service department & their staff are not near as coordinated and proactive as they should be and their communication is terrible. So far, my experience with them to sort out an extended warranty claim to replace my blown engine, has been horrific as I have had to step in to micromanage the entire process to ensure the dealership is sending the warranty department the necessary paperwork on time. I sure hope I can change this review later upon a successful engine replacement in a timely manner. Fingers crossed the rest of this process gets better and ill report back, updating my review once its completed.

I found Troy Dodd to be an excellent and knowledgeable staffer. He was able to guide me through the process of a 30k vehicle maintenance schedule and what I should be on the lookout for in the future. He made sure my car was taken care of and I really appreciate it!

Everyone was so nice here, and their waiting room (including cappuccino machine) was pretty impressive!

I post a 5 star review for an overall great experience buying a new 2021 Hyundai Kona from the dealership. It started from a great deal offered by them, and then the purchase process was streamlined and transparent. No hidden price and it only took me less than an hour to finish paperwork. After the purchase, they help me get the title and tag responsibly. Special thanks to Dan working there. He is a friendly guy and really responsive. He helped me to lock a good price and made the entire process efficient.

Very friendly staff and a great place to go for a car. Every employee I met was remarkably amiable. I came here to purchase a used Mazda and Luis, who is extremely nice and helpful (and Id definitely recommend talking to him if youre in the market for a car), made the whole experience relaxed and easy. In addition, the car I purchased had a damaged tire when it was traded in, so they replaced both that tire and the adjacent one for free, which was fantastic. They also offered a loaner car for me to use while I waited for the tires to be installed, which was a very nice touch. Id definitely recommend coming here.

The manager Gerald called me immediately after seeing my experience with a sub-par visit. He went above and beyond to rectify the matter! I was astounded at his care and attentiveness! My car was personally picked up by him and detailed beautifully. It looked better than when I drive it off the lot. I have never experienced better customer service! I went from thinking I wouldn’t return to Alexandria Hyundai to knowing it will be the on place I take my vehicle from now on. Thank you!

The worst place I have ever gone to for a service. Went for a 60k mile service. They returned the vehicle WORSE then given to them. Literally only went for changing of fluids and the car didnt even make it home. And its a 2017... come on... things were taken off of my vehicle when returned the first time...

If you’re going to get a Hyundai car from Northern Virginia, I recommend this branch. I contacted nearly every dealership in the area because I was in the market for a car and wanted a CUV at a decent price.I bought a NEW Kona limited from them in December, after they reached out to me (I was checking prices). Not only did I get the car I wanted at the trim I wanted, I also got a great price.Service was excellent. Very pleasant people. I recently got my first oil changed here as well (free), and I probably will spend the money to do regular maintenance program with them here because they have been so pleasant.

The service Department is nice and friendly but the customer service and diligence of their work staff is horrible, if you want to spend your whole day waiting for simple repairs, be my guest. Seems like buying new cars isn’t the problem but getting your car serviced is!

Great service and people. Though the dealership is small, they honest try to do as much as they can for their customers.

This dealer refused to service a Kia despite allowing service to be scheduled for any vehicle type online. Kia and Hyundai are under the same parent brand. Simple oil change is too hard for this location. This is the first time Ive ever been turned away for service. Poor customer service.

UPDATE: I have no purchased two cars from Alexandria Hyundai; a 17 Hyundai Elantra Sport in April 2017 and a 19 Hyundai Veloster N in May 2019. Both times, I would rate the buying experience a solid 5 stars. The buying experience was fair, the numbers were good and the staff were all very helpful. In 2017, I bought the Elantra Sport from Ray Jacobs and in 2019, I bought the Veloster N from Chris Ganbold. Although everyone needs to shop around when buying a car; I definitely recommend that Alexandria Hyundai is one of the dealerships that you check out. They have WOWd me twice now (and yes, I stole that from Koons).

I did not know what to expect as this was my first time getting a new lease on my own, but I had an amazing experience working with Charles Nguyen! He really listened to what I was looking for and was very keen on making sure I got exactly what I wanted. They actually didnt have the car/color combo I asked for in their lot, but he and his manager went above and beyond to find it elsewhere for me. I would definitely recommend both this dealership and Charles to others!

I had to get my oil changed, and they had someone come out, pick up my car, they did the service, called me with updates, paid over the phone, and dropped my car back off. They were extremely clean and helpful and it was so convenient and the gentleman that came to pick up/drop off my car was so nice and friendly. Usually, waiting to get your oil changed and figuring out rides at the dealership takes forever but they made it so easy. The valet is such a nice touch.

I feel confident that the maintenence on the car is professionaly done and reliable.

This was the easiest transaction ever. I drove a Kona AWD locally, but that dealership played the usual games on pricing. I called sales manager Jae at Alexandria Hyundai on a Sunday afternoon, and he instantly gave me a really fair quote on an in-stock Kona. He texted me the specific numbers, and turned me over to salesman Dan Heo. Dan contacted me later that day to arrange delivery of the vehicle on Monday afternoon. He arrived at my door with a shiny Kona and with paperwork ready to sign. The whole process took 28 hours, and none of that was spent haggling. I cant recommend the experience enough, especially if you know what you want and are ready to buy.

I had an appointment scheduled for 7:30 am when they opened for routine maintenance. I was the first customer to be checked in at the counter. I got my car back 3 hours later.Never again. I will have a gas station service my car before considering returning. A auto repair nightmare

Everyone here is amazing! I had car trouble over a weekend when service was closed, so I was able to leave my information and car for them to work on during the week. They communicated with me, were upfront about the service, and really helped me out. I cant say how much I appreciate them for helping me out of this jam. They deserve all the praise!

The best place to buy a car truck vor suv highly recommend

Excellent service every time. Their service department is the reason we have purchased and leased their vehicles over the years.

Did not have the best experience waiting for service to be performed, but the manager contacted me, was very responsive and apologetic and did rectify the problem.

Easy car buying experience! Charles Nguyen and Luis Torres were both easy to deal with and made the whole experience pleasant. Never felt pushed and it was a stressless experience. Thanks!

My car had a very difficult part or parts to be fixed. It required me to go several times because every time they attempted, they discovered that another part was needed. To make a long story short, it doesnt matter how many times I was asked to go back because I know that I was being taken care of. After several times, Hyundai may an exception and I did not have to pay for any of those extra trips; they didnt charged me an extra penny until it was totally fixed. You see, I could have gone to Springfield, it is a modern facility, brand-place, closer to my home, but I know these guys. They strive for EXCELLENCE.

First time, customer service was excellent .

I came here from New Jersey to buy a car. The deal was made online and the price was very good but when I arrive the price changed. I was told that it was a typo. I went to another place and got a better deal!

I am impressed by my new 2021 Tucson SEL, and the service of Alexandria Hyundai. Joon and Eric made choosing the right model easy, and at a great price.

Excellent team and great service at Alexandria Hyundai. Ive been going there for 5 plus years and never been disappointed.