My second home is in Washington DC. I live appropriately 6 miles from two separate PepBoys. I choose to drive 15.5 miles to Alexandria VA because of the customer service experience Ive encountered there. Staff is eXceptional! The staff at this location is diligent, professional, courteous, and I feel confident in their abilities and working habits.Ive visited PepBoys from Los Angeles CA to Alexandria VA... Best overall for my money. Ill continue to be a frequent customer. I receive my monies worth and a great experience.

I had the worst experience. I had gotten my SUV towed there to get new tires with installation a motor and regulator, oil change and overall diagnostic on vehicle to make sure there were no more problems. After having my vehicle for an entire MONTH I pick the truck back and noticed that it had said check oil level. Was super frustrating as they had shouldve done this the original time vehicle was there. On top of that they didnt check fluids I had to put coolant in my truck. I had took the truck back to get and oil change but then also the motor and regulator went out in the other window. After getting the oil supposedly changed the indicator still showed I needed to check engine oil level. The truck ended up breaking down and so I got out and checked the oil myself and the dip stick was dry. I couldnt understand how that was possible if they just did the oil change and there was no leak. I ended up putting 3 quarts in since it was emptyAfter waiting for hours to get a tow to the pep boys by pep.boys towing My car was there for 2 days just for them to tell me that the mechanic didnt feel comfortable with touching my truck and draining oil out to take it to dealership. After telling me that they were going to drain the oil out. So I basically left my car there for them to do no work. What mechanic does drain oil out? Why is he even working there, how could this person even do a basic oil change. Pep boys need help. Luckily I found a reliable mechanic whose honest and trustworthy

The very best go to it auto repair and parts shop. Great support if you need to rebuild an engine or transmission. A great local car hospital!

I have been coming to this Pep boys location for a few years for oil changes only. I didn’t have the best experience with the past management prior to this year. It wasn’t a good vibe walking in.I was relieved when I came in over a month ago for my routine oil change that the old management was no longer there. I had a wonderful experience. So I trusted this location’s techs to conduct the needed suspension work on my car as well.I drive a luxury german car so I was hesitant at first if the work could be done well. But, to my surprise the pricing and service was amazing!My car is good as new now!The new service manager Tyrone Rich is awesome. He is all about customer service. I am a satisfied customer and I would like to always return to this location for my car services. Good vibes only now. 😊

Scheduled an appointment online for my wife, she wasn’t made aware that it was a three hour wait at check in. She waited 5 hours to be told they couldn’t repair the tire and needed to buy a new one so she declined. We don’t have an issue buying a tire we just don’t want to wait 5 hours after scheduling an appointment online. Went and got the tire from Firestone and paid less then what they offered.

So I had some engine codes pop up on my car. I called them, they said yea well look at it. 110$ later they tell me yea you have some codes. Not sure what the problem is. We can replace your whole car for a $$$$$$$ but were not gonna look for the problem. Its too complicated. I said no thanks Ill take it to a mechanic.

I would give this zero stars if possible. Absolutely the worst customer service. First the service clerk wanted to argue with me on whether their website information worked or not, i went in for new tires and an appointment in early morning. 5 hours later still waiting to get my vehicle, and insult on top of injury every time I try to get information the clerk acts like he’s a inconvenienced. Get real dude! This is the worst I’ve ever experienced at pepboys - and it will be the last time I go to this store.

First time going to this PepBoys and it was a great experience!! Only me and my dog and they let me wait with my little one in the waiting room. So kind! Went for an oil change and Tyrone was so kind. Definitely coming again.

Came in this morning for my 930 am appointment for lifetime Alignment with tire rotation plus them to check the brakes. It now 3pm and am still here. They must replace the rotors they put on in March and need to order, but for some crazy reason they didnt even start on tire rotation at least. The advisor tells me it another freaking 2 hours.Which mean 5 or 6pm when I leave. Which is there new closing time but I dont gtpaod sitting in there nasty waiting area.I waste a whole day a whole 9 hour work days for simple Express Service per the sign on wall.Not only I had to cancel my doctor appt, a virtual job interview, I can not use the bathroom because it dirty and no paper towels.Am so upset, my hands are shaking while I type this awful review.

WAS an okay parts store with a larger selection than others in the area. Now its only the TERRIBLE service department NO ONE should ever suffer through. Had a terrible tire experience once, and an apathetic and time consuming oil change another. The parts should have stayed open and the service bays closed. Bad decision making by someone.

Placed an order for new tires and made an appointment for 12:30. Received confirmation and headed down to the store only to find out upon arrival that service was “closed” because the worker didn’t show up. I was never notified that they wouldn’t be able to honor my appointment and wasted my time in the process.Edit: I emailed the below address nearly a week ago and have not received a response.

Tyrone and Jeff are honest with integrity! These individuals provided honest and candid assessment of my vehicle that needed repair. They made sure that my vehicle issues are done right the first time, by providing meticulous solution to the problem.Sal Santos

Im currently waiting for my 9am appointment to be conducted/ completed. Ive been waiting in the waiting room at the Hybia Valley,Va-PepBoys since my 9am arrival. The customer service representative checked me in, they did state that there were a couple cars ahead of me and that there would be a wait, but with no specified time of completion. This will be my second with this negative experience, the first was on a Saturday and somewhat understandable. Nonetheless, Im trying to understand the purpose of scheduling an appointment when the appointment slots time isnt honored. I have now wasted 2.5 hours of my day waiting on my car to get looked at, not even serviced and ultimately being charged twice, once for the total of this appointment and second for childcare because I do not want to expose my toddler to the looming effects of covid 19 in a public facility. Additionally, it also appears that there is only one mechanic working at this facility, another troubling concern. Again, trying to understand the point of having multiple appointments listed online and there isnt appropriate number of technicians to meet the demand of appointments. Im deeply disappointed and disgusted as a paying customer, that wait times are this long, without any consideration of the customers time, especially those that have no choice but to wait for their vehicle. At the conclusion of this body of work I will be taking my business elsewhere.

The service was great; however, a mistake was made and quickly addressed by the supervisor and technician. The additional time waiting was worth it as I got what I needed in enough time to retake and pass my inspection before the inspection location closed.

Came here for a popped tire. Sat around for 4 hours and when it was finally my turn it took like 30 mins.Dont come here unless it a die hard emergency

Ordered 4 tires on-line for installation in the store at Alexandria VA store. Went in to the store, they only had 2 tires despite pep boys website says this store has 6 tires. Even their inventory in the computer shows 2. Also, their Annandale store showed 2 in stock on-line, but in store computer showed 0 in stock in this sore. So, website inventory is totally wrong. I was told by service manager he will order 2 more tires for next day and he will call. He didnt so I called the store and another manager picked up. She had no knowledge of tire being ordered and inventory shows 2 in stock. She told me the tire will be ordered for next day and promised she will call. She didnt. I called again and I was told the tire came in the morning, but it was wrong size so she will order again. 2 days has passed since and still no call.I gave up. Considering how unprofessional service managers in this store are, I can only assume their techs are about the same.Also, both of 2 managers I have spoken with had dont want work attitude.------- EDIT -------After almost a week of wait, I finally got a call they have the tires and got it installed.I dropped the truck off and I was told it would take about 2 hours. After 4 hours still havent got call. So, I called and apparently the it was done a while ago.Also, they damaged my hub caps. It already had some damages, but now there are even more damaged. All 4 hub caps had screw marks from prying. Also, hub cap on my F150 only fits in one position and there is a peg to keep it from installed wrong way. Well, the mechanic worked on my truck forced one of the hub on at wrong position breaking the peg off.

Bad management and services!. Do not waste your time going there. Even if they give you an appointment you must wait for 4 or 5 cars ahead of you!. If you have warranty for any parts they trying to switch the problem to others parts of the cars so they wont replace it. You guys are going out of business soon!.

I came to get a headlight fixed and bulb replaced. As soon as I get my car back, the radio and windshield wipers wont work and my check engine light is on.

Receptionist answered my questions, but no Empathy or caring in her voice. Im glad they didnt have my Standard tire.

Got 4 new cooper tires less than a week and nail punctured our tired had to pay full price for another one a few days after that another nail punctured another tire went to another auto repair shop and confirmed the tire wasnt even put on correctly and we were riding the rim you all put me and my children 4 and under along with my pregnant wife in harms way and a financial bind and should be sued.

Everyone in the shop is rude and unprofessional.

Would give 0 stars if i could. charged an extra $10 for a calendar that i did not ask for????? still waiting to see if they will give me the refund. it is very clear they overcharged me and they’re blaming it on technical issues but i was charged for something i did not want to buy.edit: they gave me a refund. it was very simple but it was unnecessary for me to have to go back a second time to get my money back.

The manager is so dump. I don’t think he is knows his work. I will never shop there if my life depended on it.

For customer service:Had an appointment at 3pm for tires. Since they only had 1 mechanic in the store they said it would take 2 hours, cool. I told the guy i would not be staying with my car. They call me @ 520PM to tell me my car is ready. I arrived at 612PM, thinking they close at 630PM but they close at 6PM. No one informed me of their new hours when I dropped off my car or when they called to tell me my car is ready. When I arrived a employee on the retail side informed me that the entire store is closed and that he couldn’t do anything because retail and service are separate and that he did not work on that side...

Erol the Parts Manager in the Auto Parts section went ABOVE AND BEYOND to help me with my car battery! I can’t thank him enough for being a man of integrity and kind compassion for a woman who had no idea what she was doing!

Work done was OK. The store was filthy, bathrooms closed, no water fountains. Shows all the signs of a place about to close

Awesome! Had a bad battery only 8 months old going bad. Employee check the battery and it needed to be replaced. Fifteen minutes later new battery installed and on my way. Outstanding service!!!

Good service.

Good place to get auto products at moderate prices. You may also get some advice from one of the skilled employees. Usually will even be helpful to go out to your car to examine a minor auto problem!!!

Pretty good service. This location is not that big and not many staff. But the staff knows what theyre doing and no screw ups when I got an oil & filter change, but it took a very long time to get it done. Another customer had been their an hour waiting for a battery swap out, so we passed the time making jokes about their probably being one new mechanic reading tech manuals to figure out what to do, but Im sure they had experienced mechanics working, just not very fast.

I am a repeat customer, I trust their service for several years now and always A+ service. Mr. Joey is the store manager for the service side and always has his thumb on the pulse of service and recommended service, trust him.

My car tire got a nail and 2-3 places I went to said it was too big a hole to fix. Joseph was helpful in assessing the situation, answering my question and fixing the tire in less than 30 minutes. I was pleased with the approach and technical expertise.

Great experience! Joseph and his team took great care of us. We called the store at 7pm on a Saturday night and told them we had a tire issue. It would be at least 30 minutes until we arrived and they were set to close at 8pm. Joe’s team was waiting for us and took care of us as soon as we arrived! Very professional and would highly recommend!!

Great customer service and honest working individuals. I would avoid an alignment at this location. After 2 return visits to correct the issues I had. I decided to go elsewhere due to miss aligned car driving uncontrollably. I am suspecting that the calibrating machine is not working in order because of how helpful everyone is.

The people here are super nice, super helpful, and they wont sell you something you dont need. I asked for my back brake pads to be replaced (among other things) because I was told 6 months ago at a different location that I had 6 months left on them. It would have been about a $150 job, but they called me to tell me I probably had about 10,000 miles left on them and that they didnt want to charge me for a service I didnt need yet. I really appreciated their honesty. They also have great service deals and do good work. What else could you ask for?

They did a great job with our tires! Not only did they have the cheapest price around for them, but they also changed our oil for free and knocked a little more off the price at the end. We waited for the service at the store and they checked in multiple times to let me know what the status was, which was very nice. Everyone was incredibly helpful and nice, overall great experience!

I drive from Woodbridge to come to this specific location because I always get the best treatment. Ive never been the best when it came to cars and have never claimed to be. I just know the basics my Daddy taught me. I always feel like they have my best interests at heart and are never trying to talk over my head instead they talk to me so I fully understand whats going on. If and when I may not fully understand they are always willing to someone else to help me make the best decision. I love all the boys as this location and will always come right here to avoid going back to the dealership!!

I was running late to my appointment due to traffic and the service guys were nice and made arrangements to still see me when I arrived. Service was quick, efficient and the took the time to explain the issues with my vehicle. Jose was my customer service rep - nice, friendly, and knowledgeable. Will definitely return!

I placed an order online, and received a ready for pick up confirmation email the following day after speaking with a worker there. I came in today and they couldnt find the item. The worker, Armando, gave me excuses for not having the item and blamed me for not getting the name of the person who told me it was ready. Armando didnt care that I had a confirmation ready to pick up email either. He said that those emails are automatically generated and they dont mean anything. Then, he blamed me for coming in late because they return things after 2 days. The email said I have 8 days. What kind of customer service is this? First and last time coming in this place.

Prompt, professional, and courteous service. They were finished more quickly than they estimated but have a nice clean waiting area with free wifi available while you wait. I didnt use the facilities while there but they have convenient restrooms as well. Their services are competitively priced. I will definitely go there again and encourage others to try them as well.

Aaron was extremely professional and courteous. I was the last customer for auto service, he and one mechanic stayed late past closing time to make sure I got back on the road. Two thumbs up!!

About half a year ago, this Pepboys took 4 hours to do an oil change, but they offered me a free oil change voucher. This time, I used the free voucher. It still took ~3 hours until I was able to pick my car up, but the new manager Aaron was very kind and helpful and gave me an accurate ETA. I spent my waiting time exploring the nearby stores and go back when I knew itd be ready for pickup. When going here, ask to be serviced by Aaron, and maybe bring something to do if you dont feel like walking around.

I came to this place to my tire pressure sensor they checked my car and told me I need to replace censors. I replaced the censors according to their recommendation after a month the the tire pressure sensor fault popped up and came back to get a replacement service according to my warranty with appointment they told me it costs 31 dollars after 2hrs wait they came with another issue of the car that costs more than 400 dollars I declined the service request because I dont want to to trust them any more I am paying for another censor 97 dollars still they dont have the cable to program the censors and they told me it take at least a week to get the cable and told me I need to come back to get programmed my censor

I was in and out of there in about two hours. They rotated my tires for free and did my brakes for more than a reasonable price. The staff was very friendly, expeditious, helpful. 5 stars.

Neil, Umar, Michael and the parts gang provide outstanding customer service. Great rewards program.

Absolutely the worst experience in the world. I had 2 employees to assist me because I had schedule a 4pm appointment for an oil change. Both said they don’t that department. So, I had to ask them can you find a person who works in that department. It’s not like they are going to fire you for having initiative. They walk around the store looking for a guy name Joey and since they can’t find him they say you can drop of your keys and continue to wait. Wait!! For who and for what, if this is the kind of service I’m getting I will never trust them with my car. I will make sure to tell my family and friend to run away from this location. I give it a 0 stars for this store.

They couldnt help my problem, but suggested where I could go. Points for honesty.

Great guys. Helpful and knowledgable. They try to save me money when they can. They have been doing a great job for the last couple years. I look forward to continuing to work with them.

Best auto service I ever experienced...I was in town from South Carolina to attend my daughters wedding and on the drive up realized I had issues with my vehicle. My car was brought in promptly, my issue resolved ( cracked tie rod ) got a great deal on tires and was given a chance to go into the shop bay to see for myself what was needed. Friendly staff and very qualified mechanic...I 95 return back to SC was never smoother ! Thanks to the guys at Pep Boys Alexandria VA !, will always use Pep Boys for my car service needs and will highly recommend them to others !

The help I got from this store was fantastic. I recently moved to the area from Florida and had an issue with my tire. Tanisha was the first person to ask if I needed help and she and Stephen from the service department went out of their way to help me check the tire as well as check the warranty from the other store. I would highly recommend this place and will definitely come back if I need anything else!

I went there to have tires put on my truck and when I picked up my truck, before I got my keys back I noticed that all four of my rims were scratched. I talked to the cashier who said Id have to file a claim and that the manager would have to see the truck the next day because he wasnt availiable then. What a nightmare. Im still waiting to hear the results of my claim which is a joke. The scratches were all in the same placement on the rim....all four rims. Clear coat flakes were still falling off, and they still acted like they werent sure it happened there. Im disgusted and would highly recomend d going somewhere else for any work.

Got my battery changed in 20 minutes. A+ service!!! Will definitely return again! Battery had a 3 year warranty which is nice!

PepBoys on Highway 1 is tops! $500 less than first brakes estimate from another garage. Devin showed me the wear on pads and rotors and reduced estimate after I asked them if resurfacing could be done. Neal warmed up my coffee while I waited. Mechanic James gave me a thumbs up when all was done.

Extremely knowledgeable staff and service manager. They took the time to assess the problem and properly fix it. Highly recommended them and definitely will return for future services. Thanks again!

Joseph McMillan is the man at Pep Boys over on Richmond Highway aka route 1 in Alexandria, VA. Every time I come in there its a great experience. Great convos and love about cars. Also great respect and helpful research and insights for a customers love of their own ride. I definitely like coming it and would recommend it for anyone just interested in cars as well as needing something fixed. Thanks again.

Honest folks here and always helpful. Ive had several cars worked on at the store on Richmond Hwy in Alexandria VA. And offer great service. Ask for Stephen he gives a hundred percent to everyone.

Great experience with tire install. Stephen the manager was really helpful and made sure I got my work done promptly and correctly. Great experience - definitely coming back for future repairs & maintenance.

Neal is a very good guy. He helped me figured out everything that I need.

Pep boys on Richmond Hwy is the best. Alway helpful, friendly and professional. I cant thank them enough for fixing my car.

Drop my car to do the oil change at noon. The guy at register said it would take 1:30hrbto 2hrs to get the job done. Now, 3:30pm., 3 and a half hour, I still have to wait. Just went to ask the same guy at the register and he told me that it would take another 15mins. Really? For oil changes, it would take half day to get the job done?Will never come back again for sure...I would give -5 (minus 5 stars if I could)

Im given this 6 * to the manager of Pep Boys Joseph and only him this man did something so wonderful something he did not have to my car broke down again and this man came to where I was and help me with my car and then call for me and lift home thank you to the manager of Pep Boys Joseph

When my car headlight went out this morning, I dreaded the thought of getting it fixed because I always have bad experiences when it comes to this sort of thing. A co-worker recommended me to hit this place up. I went. The service was incredibly friendly and helpful and professional. I got my headlight fixed within an hour. Least painful experience I ever had with a mechanic. I highly recommend!

Awesome and friendly service all around. They found an oil leak, which another car shop couldnt find even after I took it there the 2nd time. They took their time to find it, and I got a next day appointment to have it repaired. Im so happy now :)

Beware!!! DO NOT BUY COOPER Tires or any TIRES FROM PEP BOYS. I bought 4 Cooper tires from them last month. They said the tires came with 75000 miles warranty. Rear left tire did not even last a month it was punctured by a very small nail and they said the tire cant be patched and the warranty doesnt cover anything and that I have to buy a new tire.

I came in to get work done on my car and I give 2 stars because of that only. The manager Joseph McMillan customer service was horrible,the mechanics did not put the screws back on my car I had to go to dealership inorder to replace screws they lost. Horrible,never again.

The staff is friendly and helpful. The service is good and the prices are fair. They have a good waiting area with wifi and coffee.

I don’t know how to say this but all I can say that they have an excellent customer services, I had a very long day with a flat tire but they helped and treat me with blessings, I was the last customer and they worked till late and resolved my car problems. Therefore, I am highly recommending them for both auto services and auto parts. Thank you for all your help.

Staff was freindly and helpful. Facilities are clean. Scheduled oil change appointment online, price was different than stated online. They did eventually give me price that was online but it should have been seamless.

The store is clean and fully stocked. The staff is professional, courteous and fast! Once again, I not only saved, but was saved by the extensive knowledge of staff member, Joseph McMillan, when I brought my car in for service yesterday.

Pep Boys has really impressed us with their quick, friendly service. I just got Tires, Alignment, Oil Change, and Wipers, and a full inspection to guarantee a safe drive out of town. They were thorough and made sure my coupons worked for me to get the best deal. This cost me $580 which is an incredible deal.I bought my volvo back in February and I was really concerned about the cost of servicing it. Pep Boys took my car no questions asked and has saved me money even on fixing my driver door lock. They saved me $400. I highly recommend them to anyone wanting good service on a budget.

Helped me pass VA inspection :-) with a brake light (4/29/2017). I was able to get my fail changed to pass on the same day. Ive been to the location several times (tires, windshield wipers, etc) theyre always customer friendly. Thanks assistant (service) manager on site yesterday.

I came in today to see about getting new tires. The staff was very attentive and helpful. Reginald Carter and Alvaro Diaz are very knowledgeable in care for vehicles. The service was fast and the wait time was not very long.

The staff was extremely helpful, courteous and customer friendly. Kris helped me with the replacement of my battery and it took the staff only about 10 minutes to install it for free and get me on my way. Five stars in my book.

I came here at the last minute and Joseph was kind and got my oil changed! He quoted 45 mins but it was only 25! I was in and out, much quicker than the other place I go to! Great and kind service!!!

I got in 10 minutes before closing with almost no air in one tire. They stayed 25 minutes past closing to try to figure out what caused the slow tire leak. They will do a more thorough check by taking the tire off tomorrow. They filled the tire allowing me to get home safely.

I love the guys at Pep boys. I took my oil to get changed today. Joseph Memillan was very nice and helpful. He offered to have my tires rotated, as well as my washer fluid topped off. He even asked how my wiper blades were doing (which was perfect, because they had been smearing for the last few weeks - I had just forgotten about them until he reminded me). The guys were able to complete the work sooner than they predicted, and we kind the entire way through. I have been going to them for years, and will continue doing so well into the future.

Good service, suggested repairs, but parts pricingt too high. Much better at online stores.

Great service, willing to go the extra mile to get the job done. The work was cheaper than anyone else and was outstanding.

The manager Joseph is not the best at customer service. Definitely didnt make me feel like a valued customer. Called early to see if I could come before my appt @1 today and was told they are slammed Ill have to wait. Got here at 12:50 only to be informed that thierOther 1pm is already here and itll be quite a waitt, theyre waiting on an open bay. No thanks, no reassurance of quick and friendly service. Why book 2 customers at the same time if u know yall will be slammed? Great management skills, Joseph. Its 1:15 now... Lets see how long Ill be here. Makes me not even want to be a customer here.2pm update:The number in the reply, I dialed. They had no idea what I was talking about. Im still here, they just took my car back 15 min ago. I asked what was the point in making an appt, I was told its a system error. 5 bays so 5 possible appointments with only 2 workers :/IM ONLY HERE TO GET MY TIRE PLUGGED. ITS NOT EVEN ON MY CAR.

It took 6 hours for them to change the tires and rear brakes when I had an appointment. I didnt hear from them until over 3 hours past my promised ready time, which was 15 minutes before they closed. I could not get to them before they closed that night, so I had to wait until the morning. When I got there in the morning, every single car door was unlocked! I had valuable items in my car and they left it unlocked in the parking lot overnight. I will not return knowing that even though they had my car for 6 hours, they could not take 1 second to lock the doors. Also, when I told the cashier when I checked out, she just said that she had nothing to do with it and that no one was there that I could talk to. There was no apology. It was very unprofessional.

Possibly the worst customer service on the parts side. Called for a price on tires - the very rude young lady who answered said she’d call me back - never did so that $1470 sale went to Merchants Tire. Two days later, I come in to buy some parts and the same young woman is there. Another employee asked her ‘why did you park right in the front?’ Her response: ‘because I felt like it’. Wow. Unprofessional right in front of a customer and taking up a spot right in the front - not cool and an awful image of Pep Boys. I won’t be back.Ive adjusted my feedback from 1 to 4 stars after Aaron, the manager, reached out to me in an effort to make things right. Aaron is truly committed and pledged to fix the problem - thank you very much!

I came in to have my tire patched and I told the attendant Richard that i needed it done in an hour and was not possible i would have to come back. He was a man of his word and made sure it was completed on time. Very professional and reliable.

I think this place has the best prices on tires. Service is very good as well

This is by far the worst run car repair shop that I have ever experienced in my entire life. I dropped my car off one morning to do the early bird service. When I came back at 6:30pm to pick up my car, the service manager was unable to find the keys. As it turns out, no one thought to check the early bird drop box that morning. So, the whole day was wasted.The same weekend, I came in on a Saturday morning for an oil change that was offered as a result of the first failure. The service manager on duty, Chante (sp?) was the most miserable, unpleasant, and unprofessional employee (in the loosest sense ofthe word) that I could ever have imagined. Not only did the routine oil change take multiple hours to completely, but the individual failed to call me to inform me that my vehicle was ready.As a result, I will never visit this store or any other Pep Boys again. Stay away from this joke of a store!

Joey was great. Customer service was gr5. They knew what theyre talking about. A1 CLASS auto part service location. 10 times better than advanced auto parts.

Didnt have the replacement low beam bulbs I needed for my car...in fact, I was surprised how limited their stock was compared to the Advanced Auto, who didnt have my bulbs either, to AutoZone, who did have them. The young guy behind the counter did offer to order them for me though.

Pepboys did an excellent job repairing my vehicle! The staff to include, Erol, Reggie and Jo was great. The customer service I experienced as well as the work I recieved on my car was everything I expected and more. The mechanics got my brakes replaced, whole Reggie explained all the technical stuff of what was wrong and what my car needed for my lifestyle. Im grateful to have gone here. Will return.

I just purchased an small automotive accessory yesterday but it unfortunately did not fit properly. I attempted to make a return earlier today and was confronted by a very rude store employee stating that since the item was opened, he would not accept it. Simply explaining the return policy would have been acceptable, but not coping an attitude with me and making a big deal about my inquiry because the package was opened!!! Cashier Number: 457709 - the employee was not wearing a name tag. I am completely at awe how customer service slacks at this particular location. You just lost a long time customer!! Time to open an account at AutoZone!

This was actually the second Pep Boys we went to on a Sunday when we were looking for a radiator flush. The first location we went to was packed so this was our second option. Needless to say, we were very happy when we called and they said they had availability to see us. When we arrived we were processed and offered a rewards card. Which we have never been offered in the past. A few weeks later the clutch went out in another of our vehicles and my husband called them to compare prices on the part. They not only had the part they also mentioned they could do the repair since they have a MASTER mechanic on staff! We are extremely pleased with the service and will continue to bring them our vehicles. We Love this place!!

The car I drive has a difficult setup, as in, only a few shops in town can handle the large rims i have on my vehicle. I called a head to this pepboys, based on their reputation, telling them of my problem. They said they could put the tires on my rims no problem. Sure enough, i dropped my car off, and approx. 25 min later it was done, and done well. I will definitely come here again in the future.

My car battery died so I went here to get it replaced and they charged me $160. After my battery was replaced I was on the road for like 2 minutes before the new battery died. I then went back to ask for a refund and they said they wouldn’t give me a refund because it was my cars fault. I don’t recommend this place and the employees were rude when I was trying to get a refund.

This location is horrible and the customer service is the worst Ive ever received. I went to this location to have my AC checked, the store stated I needed to pay a deposit to order the part. Two days later the part was still not in. I event went on vacation and over a week passed and I did not receive a phone call. I called to check the status and was placed on hold for more than 15 minutes each time with no answer. At this point I just want my money back and will NEVER go to Pep Boys again.

Guy was really rude don’t recommend coming here pick another area

We hit a pothole on route 1 causing my front tyres sidewall to form a bubble. I jacked up the car and put on the spare tyre only to realise that it was flat. I walked over to Pepboys and there was a 2 hour wait for service. However, one of the mechanics had spotted me jacking up the car outside and was kind enough to fit a new tyre onto our rim in 10 minutes in between his bigger jobs. As I was on holidays and on a tight schedule to meet friends at a winery out of town this man saved our day. So thank you sir!

Good customer service and good prices. Very helpful when I needed to return my battery and get a different one.

Great and fast serviceOffered to deal directly with Hertz as I was the ro fix a flat tire on my rental

I have been to this location for both an oil change and brake service. Both times the staff were very knowledgable and recommended the perfect parts and service for my vehicle. I booked appointments in advance so I knew that the service would take a set amount of time and the actual labor time matched their estimations.

Always had a good experience at this location. The entire team is helpful from the service counter to the technicians. Excellent customer service and excellent work being done.

Misdiagnosed my truck and said I needed a new carburetor.... My truck is fuel injected and doesnt have a carburetor at all. On top of this the labor is overpriced given there are more affordable options in the area.

I purchased 2 tires and request service from this guys. Dont recommended anyone. Waste of time and money.