Staff were very helpful, especially Willie - he provided a lot of tips so I could get the safety inspection done quickly and easily, including times when it typically isn’t too busy so there isn’t a long wait and that they even have a discount! Unlike other places I called, Willie also took the time to answer all my questions instead of trying to hang up as quickly as possible. Based on the excellent customer service and willingness to offer a discount, this location will be my choice for all future inspections!

Will return here. They happily accepted our Groupon for the oil change and offered to get us in next day. They recommended changing oil filters, which we did, and the price was fair. I asked them to check out the latch that was no longer working to open the trunk from the drivers side. They fixed it, and didn’t even charge us, saying it was a quick fix. Nice people.

The staff are very professional and helpful. I highly recommend this place to anyone who wants their car to get maintained, oil changed, and all car services. 👍🏼👍🏼👍🏻

I was very pleased with service I received from the Service Center. I particular like to single out Willie Bennett, Ali and the service mechanic who fixed my backup lights malfunction.I appreciated their advice and the prompt resolution to the issue.Please convey to them my thanks.

Recently had emissions test done at Liberty. By far the best customer service in the Alexandria/Springfield area. Everyone is always respectful, polite, and professional; the service is prompt as well. I am willing to wait for service here if they are busy (which is never more than reasonable). Well done folks -

It was always a great awesome feeling when I was there for my oils change, inspection or emissions. They do their job prompt and accurately. Ali the inspection and emissions guy is very nice and doing very quickly his jobs and all the personal over there is very respectful and helpful. I have recommended to everyone to doing there next job in liberty.

I recently knocked out my vehicles’ safety and emissions inspections here. Fast, personal, and transparent. I’ll come back.

Requested an appointment online and got a response within 24 hours. Arrived early to the appointment but was able to be seen and it took about 30 mins for the service to be done (tire rotation). Professional and quick - would recommend!

This place was great! Customer service was very helpful and their rates are fair. They went above and beyond to help with my car problems!

They are so helpful.The gas station next-door made me wait for a long time to inspect my trailer. After all backing up the trailer in the spot and filling the forms, one guy left and the other guy said trash truck comes now to take trash and you need to move. Also we are booked for next 2 hours and you have to wait. Then I moved to this place, in 30 min everything was done. From the reception to the gentleman who inspected my trailer, all nice people. Thanks.

I made an appointment for an oil change and tire rotation . The service manager was friendly and helpful in explaining my options . They took my car in exactly at the time of my appointment and I was done in less hour. I was very surprised and delighted to receive a $20 discount without even asking for one.Exceeded all expectations

This station is kept clean and usually not crowded. I like that during the day as its easy to get in and out. The price is right for gas ($2.99), I have no complaints.

Ali was super accommodating to get me in for an emissions inspection right before closing, and he did a great job pointing out a couple things to get looked at. Everyone here was friendly, courteous and professional.

Had to plug my tires. Called ahead and they asked me to come in at 1. The service was prompt and professional. Reasonable price, and didn’t make us wait at all. Highly recommend.

Got my state inspection done here and everything was great. Ali at Liberty is amazing. Quick in-and-out Service and he gave me helpful information. Made a new friend and will be returning for service for my next inspection.

Very professional group of gentleman. Thank you for taking care of my vehicle. Would highly recommend this business! 💪💯

First in line for safety inspection on a Saturday morning. In and out in 20 min. No better place to take your car. Well done Liberty!

Good service. Fast prompt and they take care of whats needed and dont tack on extra fees. Get ur gas and all car services and repairs even stuff Jiffy Lube wont touch! Been coming here for over 12 years. Need an Inspection take it to Liberty!!!

This is the only place I trust to receive friendly, respectful, and honest services. Every time I have been there, it has been worth the time. Thank you for taking good care of your customers.

Best Automotive shop I’ve been to. The customer service is great. I trust their opinions and their prices. Highly recommend

The needle in the hay stack. Great customer service, honest and truthful (women you don’t have to fret or worry) they checked car my car thoroughly for a safety inspection and brought attention to very important and useful information. They have provided service and extended service to fix both of my cars from their own personal POC’s. I’m currently waiting for a follow-up on a failed inspection and return of my second car for air conditioning repair. Will follow-up!!!JURY STILL OUT!!!!.

I stopped by to get a emissions inspection. It was first come first serve, so I was worried I would be there forever. Luckily, I was only second in line, so I waited less than 30 minutes! Every employee I had the pleasure of speaking with were professional and considerate. The waiting area is VERY small so if you are trying to avoid close quarters or are claustrophobic, this place might not be for you. I do hope that they make the minuscule waiting area a bit more welcoming- add a small TV, add somewhat new magazines, put up some informative posters etc. They had a water cooler, but I would suggest allowing coffee or tea from the convenience store, to be given for free for anyone waiting more than 30 mins. All in all, it is a decent place and I would recommend it to most people.

I took my car for a state inspection and emissions. The job was done fast and quickly. The attendant was very nice and polite.

The team here at this location were stellar in customer service and the repairs of my automobile. I was updated on any repair/parts concern and I felt my vehicle was left in knowledgeable and professional hands. Thank you so much👏🏽👏🏽👏🏽👏🏽

Went for a VA safety inspection. I failed because the technician said my engine mounts were “worn.” Never heard of such a failure and he pointed me to a board with the VA laws for inspection. The law says “broken or missing” engine mounts. I said worn is not broken. It’s an 11 year old car with 180+k miles. He got defensive and said I can take the car for another inspection. I took it down the road to another inspector and he said it was fine. If the mounts are not physically broken or missing it passes. Also, the second inspector found a light bulb that was out that was missed by this technician.My response to the owner: Sorry, I won’t be giving you another chance. While a broken engine mount is unsafe, worn mounts are not. So says the state of Virginia in their inspection guidelines. I’ve worked on my own cars for decades and I know what I’m talking about. I won’t be subject to the rudeness of your technician when i question his opinion. While I accept that it is his opinion, it cannot be justified to fail the inspection. It’s either broken (and a fail) or it’s worn (a pass). His recommendation may be to have them replaced but it’s not reason for a failure. And when the person before me also failed for engine mounts and that this technician failed to find a broken light, it makes me suspect.

Service was outstanding. I got the emissions testing and when I arrived two people were in front of me. The two people in front of me were processed quickly and so was I… Great experience!

Recently came by for my State Inspection and had great conversations with Ali and Willie. They were both very personable! Thanks!

Great honest place that I feel comfortable taking my car to.

Outstanding! Brought in the old clunker for safety and emissions inspections and wasn’t surprised that it failed for an exhaust leak. Marvin, the service manager, was able to replace only the defective components (rather than the entire exhaust system) for a very reasonable price. Everything passed, and I’m back on the road with a legal (and quieter) vehicle. I can’t recommend Franconia Service Center highly enough. Thanks!

The state inspection was quick and efficient; will return next year.

Ive been bringing my vehicles here for inspection for years and service is great, the staff was always professional.

Marvin and William provide outstanding service in the Service Center - Mechanic Staff know their craft - Special Thanks to Patrick

Professional, quick service. Brought two cars in for emissions and inspection. Great locale and staff.

Excellent, prompt service. Frank is professional and personable, and deliver top-quality work. We’ll be back.

Courteous and prompt service. Great recommendations.

This is my default service center. If I need anything done I always go to them. Have alsways been fair and upfront about work I need done. Five stars.

They do good work at a fair price and get it done on time. They have earned my trust.

The only reason I took away a star is because the young man at the front desk wasnt courteous. The wait was longer than he originally said because someone else had gone ahead of me. Having said that, the man who worked on my car was very apologetic, professional & worked quickly when I told him I was waiting for over an hour. Theres a bench outside to wait. The McDonalds is next to it, if you want them to text you when ready. I actually had someone just walk over to get me a few years ago. When the service is completed, you pat at the little store attached to the repair with friendly staff.

Called before coming in. Super responsive service. Applied coupons. Coming back.

They are very professional and have excellent service. I wish them the very best of luck.

I’ve been getting Emissions/Inspections Tests done here for the past few years; they are courteous, clean & timely…love bringing my car here with no fuss and no problems, keep up the good work!

I couldnt have been happier with Frank! Ill be a life time customer ! Thank you for everything .

My experience with Liberty Franconia Service Center has always been a good one. Kendall is generally the first person you see in the beginning whom is always professional and my experience with the Mechanic Frank has always been great too. Even though Kendall was not present on my most recent experience the gentleman who takes your information for your ticket for repairs to be performed was good and professional as well. I would definitely recommend anyone to give them a try for your repairs on your vehicle.

I cant say enough good things about Franconia Service Center. They do excellent and thorough work, and are honest and experienced. Weve had situations where theyve even told us a service we booked wasnt needed! Its great to have a company we trust that cares about the community.

I’ve used this station for years for my inspection. They’re always fast, polite and customer service oriented. They always have the best gas prices too! Highly recommend!

I had my oil changed, battery and brake fluid replaced. Mechanics provide timely updates and explanation of recommended work. Im docking them a few stars because the person handling payment in the main gas station shop (not the mechanic/workshop) wasnt wearing a mask, which seems pretty reckless and disrespectful of customers who may not yet be vaccinated or have health conditions.

I went to get an emission inspection and it didn’t pass at first but they saw the problem and fixed it and passed the inspection with zero additional charge.

There is 3 gas stations back to back on Franconia road but this is the BestLast year I got stuck in mud they got me out for freeYesterday I got flat tire they checked it and find it was not a problem... who will tell you it is free

Another great experience at Franconia Service Center. Quality work, great price and job done quickly.

Incredible customer service!! They were honest and pricing was fitting. Thanks y’all!

Great emergency service. Staff very accommodating!

Always a pleasant experience here. No hidden charges, no upsells, just honest people doing honest work with reasonable fees.

Very easy to schedule our service. When I showed up the team was very cordial and promptly got to work. Thanks for the quick support.

They are extremely competent, and professional. They fixed my car quickly and didnt charge a lot. They even gave me a follow-up call the next day to see if my car was working ok.🔧

The inspector moved fairly quickly for the amount of vehicles there for an inspection. I’d recommend friends there and definitely will utilize them in the future.

Willie helped me out when three other shops turned me away for something as simple as mounting and balancing a tire.

Customer service was great and our service attendant Marvin was friendly and helpful and very knowledgeable about the tires that were purchased. Everything was done in a timely manner. I would recommend the service here.

I have been going to Liberty service station for a few years now. I used to work near there and get my gas from there, so it was natural to start getting my car repaired there, too.They always give excellent service! They also work with me if there is a budgetary problem and let me know if something may come up in the future, like if the tires are just starting to get worn so I can start keeping an eye on itEven tho I no longer work in that area, I still take my car to Liberty!

Excellent service!! Went there to do my state vehicle inspection and the attention was great and did not have to wait much.

Not a bad price for gas, but it is hard as hell to get in and out of this place.

Friendly and knowledgeable staff. Prices are very reasonable. Work is always completed in a timely manner. Grsat communication! This place stays busy due to their customer service and great prices. Highly recommend for all your vehicle service needs. No job too big or too small!!

Willie is very nice and service mind. Thank you so much.

Great service Marvin and Mr Ali very professional and kind.

Ive had these guys work on a couple of my vehicles and have always been very happy with the attention to detail theyve shown and speed of execution getting my car and truck back to me.

ALL of the employees there were very pleasant and helpful. The mechanic taking care of my car finished the work quicker than promised and the price was right...it doesnt get any better than that.

The technician was friendly and efficient and took care of my safety inspection quickly with no waiting.

Great experience. Quick service, good service manager & good stuff all around.

Great customer service and patience. The technician was very nice and pleasant.

Great customer service, price and punctuality!!!

Highly recommend! Team here is so nice. I come in and Willy takes care of the car. Theyre professional and have great prices. Always great about communicating!

Friendly and Quick to service all that come into small office. The receptionist was awesome to understand what I needed. I was trying described my vehicle needs (womanly words) He got it and was kind not put me down for my lack of knowledge. Mechanics seem to be focus and quick with knowledge to fix my problems. I will always come back. Plus Liberty Gas Station is great clean and quick place to fill up with right prices.

Reliable and trustworthy. I know I wont be upsold or overcharged.

Great and fast service!! Highly recommend

Thank you Marvin and Ever great service

The most beautiful reception and the best people thank you guys 🙏

I am a repeat customer. 2010 Toyota Prius.Quick, professional, and reasonable cost for repairs if needed. Replaced four lightbulbs in my car in no time and back on the road. Highly recommended for your annual inspection, I will be back!

I only went in for a motorcycle inspection. Ali was so friendly and polite, he answered my questions and was a pleasure to deal with!

THE BEST SERVICE I HAVE EVER HAD!!!! I cAn not give them enough stars. Edward and Fernando are the greatest. I was in and out in no time. I have to have a couple of things done (not major), but will be returning to Franconia Service Center. My go to place from now on.

The mechanic, service advisor, and cashier were all friendly. I got my car aligned and tires mounted and balanced at a great price. I used a $25 off alignment coupon. Highly recommend them for great service at a great price.

New manager, great guy, helpful and knowledgeable, mechanic did a great job. Give this place a try, think youll be satisfied.

Friendly staff, quick service for oil change package. My Mazda3 runs smooth and feels happy

Be very careful going here if you received a coupon/promotion.I recently received nearly $600 in repairs from Franconia Service Center. I received a valid coupon for this service center by mail, and the service center rejected it.I was repulsed from using this coupon three times. When I dropped my car off- I was told to bring the coupon when I picked the car up. When I picked my car up, I was told to call in the morning to get a refund for my transaction, when I called to get a refund, I was told I couldn’t get a refund over the phone.Why are they mailing out fake coupons they won’t honor? I don’t know, but I don’t think it’s legal.

This is my local go-to- I like these guys a lot. The team overall is efficient, thorough, and kind. The mechanics are honest and quick. The prices are fair. What more could you ask for?

My experience was unexpected gears and linkage popped out 2 kids with me car is down . The staff all gave good advice on what to do. The part was ordered the work done in an hr . Thanks Hebert

Very helpful all the staff highly recommended

Quick execution and great customer service

The front desk staff are very friendly and easy to work with. However, the manager has NOT been very responsive with multiple requests to discuss an issue with a past repair that is under warranty. Initial work is very satisfactory but any issues that may arise from the repairs that require Franconia Service Center Liberty to resolve, they will not be responsive.

They served me when they promised. Quick and professional. Great experience.

Needed an inspection ...did not go to my usual spot; totally regretting it now. There counter person (ken- doll) can not communicate. they failed inspection front brakes ...ok.... but I got locks on the tires .. did not even ask for the key. Anyhow, called them back and they say they did visual. Cant tell the wear amount or they did even right it down. Kendoll gets attitude. Bottom line ... STAY AWAY...its rack it for the old bait and switch...oh you need rotors now...right. they sure want to quote that out $380.. Liberty needs to check this out. Writing Liberty corporate now.

Prompt and friendly service

I appreciated the fast service! The only thing is that the waiting area was closed due to covid.

They didnt follow their own posted guidelines of only one customer in the office at a time and no indoor seating. Additionally the mechanic was not masked, even when he was driving my car. Service was fast and affordable but I dont know if I will be back.

I have used Liberty for vehicle safety inspections on my motorcycle and car and always find the service team friendly, professional, timely, and thorough.

Front staff good and nice. Maintenance Tech failed to put in seat covers and floor mats. The maintenance technicians also refused to wear masks, even after being told... I refused further service.

Very polite and professional. I will return to get my other vehicles inspected with this station

I had originally posted a negative review. The manager called me to talk me through the problems I had and he also made it right with me. I have a high amount of respect for any business that takes the time to make it right for customers that have bad experiences. Because of that I will give this station a second chance.

Always great service here & the reasonable prices don’t hurt either!

Great customer service!

Great service. Nice guy. Will come back

Great & fair pricing, professional customer service, and most importantly, trustworthy. Kendall and Anthony were great. This business is a great addition to the community and they look for you to get the service you need and save you money at the same time.