Are you looking for a nice big GameStop? What about plenty of choices for video games? How about nice, helpful employees? Look no further, youve found your home to shop at. I recommend bringing your friends and family to this shop.

Always at both Blount county Tn locations have been very helpful and pleasure to do business with.

One star is for Dallas.. he is horrible at customer service. Supposed to have a etb set back by another manager becuz Dallas saves them for his friends! Dallas put Brads stuff on his shelf in the back, which included our etb pokemon box.. Dallas either got it himself or gave it to one of his friends.. doesnt matter.. we sure didnt get it!! So dont go here they have the first dibs on everything and they dont share with the customers.. which is why we had Brad put one up. He didnt think it was fair what they are doing either!

Super helpful staff...appreciate the honest about my sons game system....thought we were going to have to replace it but he was awesome and instead sold us a new cord and totally saved me $250 !!!!

No customer service skills what so ever. I needed a generic power cord for a laptop style power supply. Too complicated of an item go online and search I walked next door and got one for a dollar at AmVets in less time than I spent at LameStop

Absolutely worst Game Stop I’ve ever been too. Me & my wife went to this location to trade in her PS4. The two employees on duty were Pete (Store Leader) & Micah (Assistant Store Leader). No personality whatsoever. Neither spoke or was warm/welcoming. They had no idea how to do a trade in..it took well over 45 minutes all because they stated they could not find the serial number but it showed on the pin pad that it registered in the POS & could be returned. A few more customers came in & yet in still, they never spoke to any of them or asked to assist them. Oh & Pete (Store Leader) was walking around the store fussing on the phone about a potential lawsuit they were about to have. So unprofessional. We will never visit this location again.

I was looking for a wireless gaming headset. The staff help me find exactly what I needed. They were very helpful and knowledgeable. Thank you to the staff that helped me. I got a better product than expected and am very happy with it still.

I came in and requested help for buying a new game along with the employees (nick) opinion and he was very rude and overall awful with the way he treated me. He did not help me at all and even laughed at my asking for help. I will never come back as long as he’s working

Staff is always helpful and friendly

Best game stop never been to when I walk in they know me by name Pete is an amazing manager

I found a ton of plushies and merch that ive been looking forever for. Theres great anime figures, amiibos, and tons more. Ive found a ton of videos games that Ive been looking for, but at an affordable price thanks to their used game program.

Always a great help and tell me ways to get the most for my money.

Great prices and polite friendly staff

It was a game store and I got a nice hat

The GameStop in Alcoa has the best customer service. They will help you find what it is you are looking for.

Love this store

The places is clean good service and my grandson love the place there they also are very polite

This place doesnt carry much anymore but still nice to browse

Was courteous.

I called the store and got a high pitch ringing noise in my ear, twice. You can hear someone answer the phone and play the noise in the speaker, then they unplugged their phone so it appeared like it was an invalid phone number.A couple minutes later and the same thing happens.This is not okay.Welcome to the 21st century, where people have cell phones from all over the country and it isnt spam just because the area code is from other state.

Came for the 9pm release of Kingdom Hearts 3. Got there around 8pm to finalize my receipt and get a group number. At 9pm they started calling each group to come in and get the game. I was group 3 and by 9:03pm I had my game and was back to my car. The release was very organized and the staff did an amazing job of coordinating.

Had an order early that day, then drove 30 minutes to be informed it was canceled.

This store gets a high rating. No complaints... Very friendly and helpful staff, good selection. However, and this is for the company as a whole, what they offer you on trades is insulting.

Good experience, is implementing covid guidelines

The managers William and Pete are very knowledgeable. Enjoyable experience and competitive pricing

One of the guys there was super nice and helpful

I had an AIO contract with my phone and I lived 45 minutes from the store and I went there so that I could get it set up to where they would have my bank pay so that I wouldnt have to drive 45 minutes both ways . The next month my phone got turned off and I called them and I forgot to get the money from the bank. So, I had to drive 45 minutes back up there and had to pay an activation fee of $40 again and give them the information and router number of my checking account and drive 45 minutes back home. The next month the same thing happened and I had to pay another $40 activation fee and 45 minutes back home. Well the third month when it happened again, I wasnt going through that again. I feel as though their customer service was not goodand I also felt as though their employees did not know what they were doing.

Great place for used games. Plus they have random awesome things.

Great place to shop used games and new releases Pete is super helpful and friendly always does everything to help me

They only video game I play anymore is Minecraft. However I do collect Funko POP! Nice selection.

I work here but the other employees are great and helpful to customers from my time at this location.

This Gamestop is Good. All the employees Ive dealt with so far have been really cool and very helpful.

The employees there are are so friendly, definitely recommend going to GameStop

They are very helpful and patient with my 5 year old grandson.

Awesome employees that know what theyre talking about. They offer gaming advice and information on the latest and upcoming games.

Staff was friendly and helpful. Had my pre-order ready to go!

Large variety and employees are helpful!

Staff was helpful, got in and out and saved some money. Place needs a bit of organizing though...

My kids love it..they always give good service

Some of the nicest staff. Very helpful and informative

This is the best staff at any of the area GameStops. They have gone out of their way more than once to make sure that they are provided the best customer service possible for me. If it werent for the staff I most likely wouldnt shop at GameStop at all.

This a review about the corporation not the store, they decided to not except cash as payment, i will go else where hope you go broke.

My daughter always fun stuff at these game store she loves however I prefer CM games the employees are not as helpful at GameStop as they are at CM games

Staff is great and the game selection is on point. Definitely a great GameStop

Every employee is very friendly and knowledgeable about their products I enjoy visiting this store.

Great place to find new or older games

Their policy suck

Love this store plus always knowledgeable and great service

Good store. Good prices

Bought a Pre-Owned Xbox which turned out to have family settings on it. When I returned it he gave me a fancy new one with silver lining and a reflective surface and looked brand new. I was inside maybe 3 minutes

Great store. Answered any question I had about games.

Update- the last few times I have been here I have been helped out by an employee who both times has acted like he knows more than I do about what Im asking. No real help, or good attitude, just i know more than you attitude. But both times Ive proven him wrong about what he thought he knew. Bottom line....dont treat your customers like youre smarter than them.Previous review:A pretty good game store. Itll have what youre looking for most of the time, but it does get crowded. Ive had to wait in line 20-30 minutes multiple times. Wont give you a lot in trade either.

NOPE, bad habit of ripping kids off !

Fantastic store, very helpful and knowledgeable staff

Three stars because they actually have an awesome little section reminiscent of spencers or hastings. Games are still overpriced and underbought. But hey Rick and Morty memorabilia!

Good selection of games and game systems but prices are too high on a lot of items

Ok but Walmart is better sadly

Very helpful. Easy going staff

Get new games for cheaper price and controllers

Can find good deals if you are patient.

I love both this one and the one on Chapman Highway. I moved recently to this area so I had to find a closer Gamestop. They are always friendly and helpful. I buy alot of ps4 games and finding them preowned cheaper than new ones is always good! Im always looking for a bargain.

Friendly staff, extremely knowledgeable about the merchandise. They personally shop there and make sure to help you out with whatever youre looking for.

I love the store

Good for finding used games

Every game new or used for a great price

Great new and used games and gear

Love this store a lot of gamers in my family

Never have had a bad experience here, employees always seem to be informed.

Very pleasant knowledeabke,staff great service

Awesome customer service and very knowledgeable staff

One angry guy working here.

My kids love it here!

Best gamestore ever

They allways help you find whatever you are looking for

Used games are over priced, and half the games they claim to have are digital purchase. Poor turn in credit, and even though I said NO they still charged me for their magazine crap.

Traded in 10+ games for instore credit only to find out they were having a weekend 60% bonus on all trade ins the very next day, and no one informed me of this while I was in there

Got there early for forza 7 ended up getting a snes too

Everyone is so friendly and very helpful

Expensive on used games imo.

The guy gave me the wrong case for my game

A gamers paradise.

Poor staff, can’t even work a gameboy. Kind of hateful.

My spot for games period

One of the most friendly locations

This guy named Charlie that works there told me they would be doing a midnight release for the game NBA 2K19 tonight so i went around 11:30 got there waited until 12:00 nobody came i waited for the game and eventually left at 12:05 because i couldn’t wait any longer highly disappointed.

Best gaming store

My boy Ziggy is the man tell em will sent u

Friendly sales people

Great store

Great staff

Excellent service

Great place

Staff very game savy

Dont buy nothing here, hard to get refund and poor store credit., they want big money for their stuff, but low money for yours, worse than a pawn shop..

Buy used games

Wide selection

Good

Cheap games

Very helpful

Good service