We had went to a US Cellular location closer to our house on Sunday. we told them we wanted to upgrade 2 phones. They put our name on a list and we waited for 2 hours just to find out they didnt even have the phone we wanted. Suggested I try calling the one on Kingston pike. Monday morning I called 3 different stores and none of them had the phone I wanted. Called the Alcoa location and talked to Vinny and he said they only had one but they could order the other one for me. Out of all 4 locations I dealt with this is the ONLY location that offered to order the phone we wanted. I went to this location and Omar helped me. He was very helpful and friendly. It didnt take long to get my upgraded phone working. He ordered the other one for me and it was delivered to our house the next day. It is just a shame that I had to drive 40 minutes to get good customer service. If you want good customer service I would suggest this location.
Bought phone last week they were very friendly and helpful. Great store and staff.Thumbs up from me.
Customer rep was nice, but company policy is a scam. Ive been a customer for over 4 years, and was told today that only new customers get promotional prices on new phones, and that upgrades barely get a discount at all. I am actively looking to switch to a new provider now, so your business practices literally did what they were designed to do, push away reliable existing customers.
Mr.Derrick Batts went above and beyond for my friend who needed help with a new phone!! He was so so very kind and considerate!! If i could give him 20 stars I would!! Would totally recommend anyone to speak with Derrick when at US Celluar!!
Our visit started out with a phone call to the store to check for smart watches that were in stock. Tina answered our call and we could not be happier that she did. Tina is an exceptional employee and thats a fact. I called in advance to see if that location had the smart watch i wanted for my wife for our anniversary this year and tina did not disappoint. When we arrived we asked for tina and she had the watches out for us to look at and she was very knowledgeable about each of them. She was very courteous and genuine and did everything she could to get the watch we wanted and for the best deal. Tina did such a fantastic job with us that we actually purchased two smart watches instead of the one and we are very satisfied with them. If you want excellent customer service and a friendly face then ask for tina at this location. She is very professional and does a great job. Thank you tina for making our anniversary even better.
Tina was great and had me up and running at no times.
I decided to upgrade my 3 yr old phone after getting a great promotional text. The staff were exceptional at making sure they were having Covid 19- and social distancing procedures in place. I worked with JORDAN. He was great! Did a pretty quick transaction, got me the best promotional offer available on the phone I wanted. He was able to switch all my data and walked me through a couple of basics. He went above and beyond and I am very pleased. JORDAN deserves kudos for a job well done. 10 stars!
I came in today with some bad luck and had lost my phone and was thinking the worst . It being around the holidays cash is sparse but Brad P. Hooked me up and I walked out with a brand new iPhone and $200 worth of accessories. He was so helpful and fast and made the process very easy and fun. I would very much recommend him to anyone and also maybe management could consider him for a bigger bonus or promotion this year. Thanks again Brad!
I have Never Ever Been more Happy with a Cell phone Service Company as I am US Cellular.We have been with them for years now and it just gets better.We will only conduct business with Tina and she goes above and beyond what her job calls for.We just got new Apple phones and she walked us through everything not to mention the money we saved....She Rocks Her Job!!!! Thank you!!! Sonja
Love the service at the store Omar is the best
Great guys they have at this store in Alcoa! Mike was very helpful, fast and professional! Awesome team at that location!
Fast friendly service. Omar was awesome!
They were awesome.
The clerk cant remember is name he was extra nice helped me.. I love us cellular service is great I live in a trailer and no drop of signal 👌.
Was in and out in less than 20 min... Mike fixed my daughters iPhone and saved me from the hell of the Apple store. In the meantime, I spoke with the Galaxy rep and learned about the new watches coming out.
We had Derrick White on us and he was great he was really great you have a good employee there now how do I get it to go well I mean
They have hired more staff,so there are no more loooog lines of customers waiting to be served. All staff was very friendly and helpful!Gerran, was very knowledgeable and helpful.
An excellent experience. I got a great deal plus the staff was very friendly and professional.
Very good customer service. Employee Tina was very good and fixed my phone
Worst customer service ever. They lie to you. I have the worst phone Ive ever had. Cant wait till next month to get rid of this piece of junk. Never again will I do a y business with us cellular the worst.
Great customer service and they are very friendly and knowledgeable.
I personally like them I’m only 13 and yet they still let me pay off my phone I went on a bought the new 11 pro max and they cut the price down for sum reason and my phone bill is only 213 and that’s for my phone and my mom and grandmas phone and yet they still let me pay it
Somewhat busy store the employees ignore someone when they walk in and also have BS conversations with the customers. While people are standing waiting to be helped.
Been with U S CELLULAR over 20 years. Not going anywhere. I use the Alcoa store.
Great service!
Great service, could not ask for a more helpful person than Brad, Thanks
The employee are very well manner and helpful
Knowledgeable staff very helpful.
Fast, courteous service
Very helpful and professional
They do not answer phones when Im in need of assistance.
To high on there phone
Very helpful