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Reliable Chevrolet
9901 Coors Blvd NW, Albuquerque, NM 87114, United States
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Reliable Chevrolet
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Sc
Review №1

This was the 3rd Camaro I have purchased from Reliable Chevrolet. My salesman Nate Johnson was really helpful and provided excellent customer service. He was prompt at responding to me anytime I had any questions or concerns. I would highly recommend meeting with Nate if youre in the market for a vehicle.Thank you, Nate and Reliable for the great experience.

Fr
Review №2

Went in to look at inventory at Reliable Chevrolet and found me a beauty! I eventually traded in my 2020 Trail Boss for an upgraded 2021 version. The customer service was excellent. The salesperson’s experience and attitude was 5-star and he (Nate) went out of his way to get what we wanted. The experience was so awesome my daughter also drove away in a new 2022 Trailblazer on the same day! We are happy customers!! If you want a no hassle buying experience go see Nate Johnson at Reliable.

Mi
Review №3

Josh Day has made the shopping experience easy quick and painless I wont be buying my vehicles from no one else and definitely will recommend him to all the family members

Ar
Review №4

Just wanted to give thanks to Josh Day!! I traded my car in for this Chevy Equinox!

Jo
Review №5

Thank you Josh Day for all your help! From the initial inquiry to the day of the sale, Josh was prompt and extremely professional. He made the process smooth and fast! Being that we are from Texas I would definitely make the drive to New Mexico just to buy again. Thank you Josh!

Ca
Review №6

Their service department is absolutely the worst. Their sales team was fine and helpful, but we have had nothing but problems with the service department. Our experiences with the service department (especially in the last 6-8 months) have been characterized by nothing but delays, incompetence, and staff who just dont seem to care. I dont write many reviews, and usually only post when I have something good to say, but our experience with them has been appalling, and I think its important to share these experiences. Many of the other reviews posted here are for the Sales Department, but arguably the quality of the Service Department is much more important (especially if you have to get warranty work done, etc.) We have bought two vehicles from them, but I would not do it again, and I would definitely not use their service department.

Jo
Review №7

Came in to a no hassle environment, that was friendly fast and went above and beyond my expectations. The dealer Mike Dillander Help me through the lot of it with no pressure, and was able to answer all of my questions and concerns.If you have been looking for a car in this crazy inflation driven environment these are the guys who will help you out.

Kr
Review №8

We came in with no expectations. But let me tell you when I say our Dealer Luke not only met but exceeded them, I truly mean above and beyond customer service. I was able to get a truck Ive been wanting for years today and I couldnt be happier! Thank you so much!!

Ro
Review №9

This place is the worst!! Told my insurance company that I physically ripped the bumper off my vehicle after they made repairs that were not to manufacture specifications. I could literally bump my hand on the fender and the adjoining part would come loose/detach from the other. Also, there was an area where someone had caused friction from a push and pull rubbing the topcoat from the base of the main body. Looked like it could be from friction or and adhesive removing the topcoat from the substrate.After taking the vehicle home, there is a large dent on the hatch door of the 4Runner rear that was not there. I have no desire to make false claims, and only wish to receive a quality product for the cost paid.The service person “Deloris” had the audacity to tell my insurance company that I ripped the bumped from the vehicle!!!! First of all, who would do such a thing, or have the strength, and lastly, the error in the repair was so small and an easy fix, why would anyone make such silly allegations.This place is not only the most dishonest business I have felt with in Albuquerque, but I can guarantee they will pay for their false allegations and never have the opportunity to service insurance claims from Travelers again..I do not recommend this company to represent you or your families needs in any means. Be careful, and never trust these folks at their word.Shame on you for the lies and deceit.

Na
Review №10

Had a very great experience with Nate Johnson. He went out of his way to accommodate all of my needs and got me into a 2011 Chevrolet Silverado. Very grateful for his salesmanship!

El
Review №11

Nate Johnson is a wonderful salesman, he does the best to get you a great price in a vehicle you want! I got a 2021 Chevy Silverado and it’s perfect!! I couldn’t have asked for a better sales experience!

Ca
Review №12

I will be going here for all my next vehicles. I was greated promptly by Bryan Wiltgen. He listened to everything I was interested in and was quick to grab keys. He seemed genuine and not pushy at all and I felt informed by the end of my test drive. He was patient and extremely helpful! Ill be back to get that Chevy Colorado soon Bryan! Thanks again.

Ca
Review №13

Great customer service! We were greeted immediately upon our arrival, and checked in very quickly. We worked with Joe and Nate and felt we had very professional service and great attitude. We were very happy and satisfied with our purchase. Thank you Reliable Chevrolet for helping us in every way you could.

Tu
Review №14

An excuse is worse than a lie.Alexander Pope. This dealership and it finance department lacks leadership and empathy for a young family of five living in the heart of the Navajo Nation. Its the oldest profession in the book gambling on Native Americans, stealing our land isnt enough, now its my responsibility to get the vehicle back the dealership due to a few signatures that they failed to get from us. At 22% it will definitely get us upside down and a little towards the principal of the loan. One sales pitch was you could win big at the casino and pay off early. We should have ran yet we needed a newer used vehicle for our family. Shame on you Reliable Chevrolet.

Du
Review №15

I got a great car at a fair price. Isaiah at Reliable Chevrolet made it the easiest auto purchase Ive ever made at a dealership. I will absolutely buy from them again and I recommend them to everyone. Top notch service!

Ma
Review №16

I have been buying cars and having them serviced at Reliable since the mid 90s. I trust the dealership and service department. They have always been professional and polite. Cars bring with them a lot of emotional amplitude these days. Im very happy with Reliable and will continue to give them my business.

An
Review №17

Nate Johnson went above and beyond while I was looking for my new Colorado. He wasn’t pushy and answered all my questions. Reliable Chevrolet has the best prices for their vehicles in the entire state! I will definitely be returning here when it’s time to upgrade!

Me
Review №18

We worked with Nate Johnson and he was so professional. Easiest and best car buying experience we have had after purchasing numerous in the last several years. Thank you Nate!

Di
Review №19

I was greeted immediately upon my arrival and checked in very quickly. The gentleman checking my in was courteous, friendly and made me feel very valued as a customer. His professionalism was top-notch. My vehicle was ready quicker than anticipated and he contacted me by phone to advise me my car was ready. Same professionalism when I arrived to pick up my vehicle. I was very pleased with the service I received and will continue to visit Reliable Chevrolet for my vehicles service needs.Thank you,Diana Reyes

St
Review №20

Great customer service and good experience from Josh Day and Tyler Trackwell . They were very helpful and honest and did there best to meet my needs for the truck I wanted 2500 had

Je
Review №21

5star all the way...Mr Nate Johnson was very helpful.whatever questions we had was answer right on the spot which help my parents decide on there new vehicle...Not jus him but the whole reliable family was awesome made us right at home...

Da
Review №22

Isaiah was extremely friendly and helpful throughout the day and was a pleasure to work with. We are extremely happy with our purchase on my Chevy Colorado from Reliable Chevrolet.The process was great and working with Isaiah made the day go smooth! Definitely will be buying a car again from there down the road!

Ta
Review №23

I got a new 21 Tahoe z71 I was so scared at first buying it without seeing it. This store made it so comfortable and easy to do. I was always updated and informed when my vehicle was coming. Thank you Tyler

Mi
Review №24

As soon as we arrived, we were instantly greeted by Luke. He was very helpful and asked questions in what my wants and needs in a car are. This was the first dealership we did a test drive with, and we found a car we liked within a couple of hours. Definitely recommend!

Ga
Review №25

My sales rep Oliver was awesome to work with. My truck had to be transported from another town. He kept me informed on the status along the way and made the transaction effortless. There was not the typical back and forth negotiating and haggling. He came with a good trade value for my prior vehicle and got me additional incentives where he could! Although the dealership was extremely low on inventory which was and still the case for most dealerships he still made the experience as good as it could be.

le
Review №26

My names is Leroy, I purchased a 2017 Kia Forte, I need a vehicle for my family. I did not have the best credit, Kenny G at Reliable Chevrolet help my wife and I with our purchase. He help use get the payment we needed. Highly recommended. Easy to work with. Go See Kenny G at Reliable Chevrolet for a good deal.

M
Review №27

Searched all over looking for the new c8 corvette and came across a listing for Reliable Chevrolet in Albuquerque. Was a little skeptical purchasing so far from NY, but after my initial conversation with my salesman Josh Day it turned out to be one of the smoothest auto purchases I haveever had. Josh was very attentive and kept me posted regularly on the status of my new Vette. He was very helpful especially when it came time to having my new baby picked up. TOP stars to Josh, Darren in finance and everyone at Reliable.

Ke
Review №28

Went in today and worked with Chelsea on trading in our Jeep. We originally came in to get an Acadia we found online and unfortunately it sold before we could get here. Chelsea was helpful to find us something different that fit our needs and the reliable team worked with our bank we preferred for financing. Thanks for the hard work Chelsea and Reliable team on our Audi purchase.

Na
Review №29

Overall we are happy. Still cant register our new truck. Still waiting on some title company to help? They were not able to even get our old truck in to look at it for three weeks. We could not afford to wait. We were relocating across the USA. Truck needed coil packs. So we purchased a new truck. Staff was great. Old truck was a chevrolet with 145k time to upgrade from a 21 year old truck. Great pricing. No price gouging

Fe
Review №30

We had an excellent experience at Reliable Chevrolet. We worked with Joe and Nate, who gave us several options and went with what we wanted. Our requests were taken into consideration. We didnt feel pressured at all. We highly recommend giving these guys a visit.

Ba
Review №31

My parents, rest in peace, have always said the proverbial saying, if you have nothing good to say about a person or a place of business, dont say/write it....Sorry mom and dad, this place was not aptly named Reliable CHEVROLET ...this Place is anything BUT RELIABLE, Put my car in for repairs, the workers will tell you We will call with updates on the repairs we are doing to your car NO THEY Dont UNLESS YOU KEEP CALLING AND BUGGING THEM...NOW MY COMPUTER IN MY MERCEDES IS NOT WORKING, AND I ONLY WRECKED GOING 8 MILES AN HOUR...IM STILL WAITING ON MY PHONE CALL....BUT TO NO AVAIL....STAY FAR,FAR AWAY FROM THIS DEALERSHIP, I WAS IN THE OFFICE WHEN ONE OF THE BODY SHOP LADIES SAID AND I QUOTE WE HAVE A HIGH TURNOVER RATE BECAUSE OF THE STRESSIF I COULD PASTE A PICTURE OF WHAT MY CAR WAS SHOWING ON THE DASH I WOULDBEWARE OF THE BODY SHOP!!!!!!!!!!!!!!!!!

Ch
Review №32

I worked with Joe Costales and he helped me get into a car I love!

ja
Review №33

Comfortable buying experience overall! We were very satisfied with the customer service we received from our salesman, Aaron Valenzuela. He was patient, knowledgeable, and helped us get an amazing deal on our new Traverse.

Li
Review №34

I definitely recommend Reliable Chevrolet. Marcel Garcia helped me purchase a 2022 Trail Blazer, and it went so smoothly. He was very professional and extremely helpful!

Sh
Review №35

Thank you to Mel Benally at Reliable Chevrolet for our new vehicle. Friendly, helpful and outstanding customer service. He kept an eye out for what we wanted and delivered. Thank you.

Ta
Review №36

My experience with reliable chevrolet was amazing . My contact Bryan Wiltgen talked with me about my needs and budget and trade in . He meet me at the door and showed me my new suv. I love it . He got me exactly what I wanted and needed . From start to finish was amazing, like family and I cant belive this is my vehicle.Thank you Bryan and the whole team at reliable chevrolet.I love it!Tammy EvansAmazing finds flowers 💐

Je
Review №37

Me and my wife MJ recently purchased a Chevy equinox from reliable Chevrolet on Coors. I just want to say That Josh Day was an amazing sales rep. And bent over backwards to get us in this vehicle. Even after the purchase was done he calls to check in on us from time to time. Great costumer service.

Th
Review №38

Wow! I am the type of person that when I want something, I know EXACTLY what I want and I dont need any persuasion from another to make a decision. I have owned several sports cars and currently had a Camaro, but, I was in the market for a NEW one. I started to look around on October 26th and found three I was quite interested in. All three were with other dealerships...I spoke to Several salesmen and even management where I bought my last Camaro and NONE were able to 1) put together a package I was happy with...2) Give me bottom line figures and NO hidden fees... and 3) provide the EXCELLENT service and deal that Reliable Chevrolet, Mr. T. Trackwell In particular, gave to me. From the very moment I reached out to show interest in the Camaro I bought, to the completion of the deal, He was on top of everything! The whole process transpired within less than 20 hours. He made sure that I got the best rate, Far better than I was anticipating getting, and I didnt have to lift a finger to make that happen. The car was brand new to me and to the dealership and yet Mr. Trackwell processed the deal so that all I had to do is drive there, sign the paperwork and drive off the lot with my gorgeous new Camaro. I cant say enough about how courteous, professional and amazing the entire staff was to me as well. Thank you SO much for such a wonderful experience and most especially to Mr. Trackwell for going above and BEYOND what I expected. *One truly happy and satisfied customer! :)

Sa
Review №39

Wow I was impressed with how professional Reliable Was. It felt like I was buying from people I knew. I felt so comfortable and just felt like the right decision. I wasn’t pressured or forced. My husband and I even bought another vehicle from them the next day. Walked away with a 2017 Kia hybrid and a 22 Trailblazer( waiting to get here) thank you guys so much. Didn’t think it was possible to get one let alone two! Thank you Tyler

Ke
Review №40

I called based on what I saw on the website, Joe Costales answered my call and helped me purchase the EXACT vehicle I was looking for!!! Joe and Brian made the entire process quick and easy! Highly recommend!

Cu
Review №41

They are seemingly a good dealership to work with. But I bought a vehicle here it completely died on me less than a month later. It sat in there service center for 2 weeks and they didnt even know it was there. Once they did, it took another entire week for them to blame it on me and do absolutely nothing to help. Now Im out of a car and out of work. I would not recommend this place to anyone.

Ka
Review №42

I truly like my service guy, Jonathan, he is the best. I was lucky to have had him at my 1st oil change because he is the nicest, most honest, hard working, & great with his clients. I always make sure he helps me & i can call him & he calls me back when i have questions about my car or service. He makes me feel totally safe being a female i worry about being taken advantage of but i never feel that with Jonathan. He always greets me with a nice smile & he actually knows my name. I enjoy him & you are lucky to have such an awesome & amazing young man like him on your team.

gh
Review №43

I had a great experience with Bryan Wiltgen at Reliable Chevrolet. After going to 4 other dealerships and being told they couldnt help me get into a 3 row vehicle, Bryan and his managers worked with me to get me into a 2018 Mitsubishi Outlander. I love the car and all my family loves it as well. Thank you so much for all your help.

Ra
Review №44

My truck was in your shop for 38 days for an issue that GM is well aware of. GM should stage all of the required replacement parts in a location easily available to any dealership that needs it. And it shouldnt take 3 weeks to diagnose an obvious failed lifter. My truck isnt even a year old and has 10k miles, and now I dont trust it because the other lifters may fail. This is ridiculous.

Sa
Review №45

I absolutely love my truck! I waited for it for a long time but it was worth the wait. Rick was great and kept me updated.

mt
Review №46

Purchased a new ZR2 from Bryan Wiltgen at Reliable last week, he was great to work with, and made it smooth transaction, thanks!! Matt D.

As
Review №47

I was looking for a new truck. I happened to look online at reliable Chevrolet and found the perfect Chevy Silverado. Nate Johnson returned my inquiry and was so kind and helpful!

Aa
Review №48

Great service from Josh Day he made me and my family feel like right at home. Even the rest of the crew super nice. Definitely recommend talking to Josh if you ever go in.

Th
Review №49

I bought my car from these people. So I Sent my car there for service. It has been there for 2 weeks and still hasnt been looked at. nobody ever calls me back. I called AAA and I had to have it towed to another shop. They knew it was my only vehicle and Im missing work. I dont recommend these people plus they lowered my credit score by 25 points and got me nowhere and never called me to say they couldnt help get me into another car. I took my car to the auto clinic and transmission shop on San Pedro they had it done in one day.

La
Review №50

They were very kind and great to work with. Helped us even though we were less than ideal to start with. Got us going in less time than we could have imagined. Mel and Cesar are super sweet.

Eu
Review №51

Mel Benally gave us excellent service. We appreciate his professionalism, his outgoing attitude, and honesty with us. Thank you.

Ca
Review №52

Very smooth purchase of our 2021 Suburban RST from Reliable. Bryan Wiltgen was knowledgeable and helpful and helped make this out of state purchase fun and easy. Big thanks to Bryan for great communication and top notch service!

Jo
Review №53

Ive purchased three vehicles from Reliable Chevrolet, as well as all maintenance services from there and in my experience Ive had nothing but exceptional service. This last purchase 06/25/2021 was no difference. Sales rep Nate Johnson was professional and easy to work with. I dont need anymore vehicles for a long time but when Im in the market again, Ill be headed back to Reliable Chevrolet.

Ke
Review №54

I had a great experience at Reliable Chevrolet! Isaiah was amazing and made the car buying experience so easy. I bought a 2022 Trailblazer LT. I absolutely love it! I highly recommend car buying at Reliable Chevrolet.

Sh
Review №55

Bryan was amazing and helped me to get my new 2022 Silverado!!!!!

Ga
Review №56

Me and my wife have been in the market for a quality truck for some time and Bryan Wiltgen had gone beyond our expectations and got us into a beautiful 2021 Chevrolet Silverado 1500. Thank you again Bryan and Reliable Chevrolet 🙏

Ma
Review №57

They are just like every other business. They dont have enough help! Its sad that there are few new cars in the lot. Overall my oil change was good.

Ga
Review №58

Kenny G is the sales person to see. I purchased a 2018 f150, black. Every one there was so helpful and upfront. Easiest car purchase, best people to interact with.

Ka
Review №59

From Day 1 in 2005 when we bought our Malibu, Reliable Chevrolet has stepped up and been there for us. This Car has had Electrical Issues since the day we bought it. Many of our Friends & Family told us to get rid of that Lemon. Fact is we like the Car and Reliable has been there for us through thick & thin and we appreciate that and would recommend them to everyone . It is not their fault that our Malibu came off the assembly line crippled (.....on a Friday afternoon, put together with leftovers & pushed out the door....)- It happens. (Wifes Father worked for General Motors.)

Jo
Review №60

Had the pleasure of working with Nate Johnson . I purchased a new 2031 Trailboss. Love my truck. Took a while to come in but it was worth the wait thanks guys great job

le
Review №61

Oliver Jones, my salesmen was great. Answered Every Question, very Good at his job. I will go to him first if I need another vehicle. GREAT Job Oliver Jones The best Vehicle purchase ever. They were quick friendly and VERY helpful. Best Experience ever.

Al
Review №62

Made an appointment to get an oil change and a diagnostic on the vehicle and they said it would be 2 weeks before it was finished. Over two weeks passed and they hadnt even looked at the car. What is even the point of making an appointment if theyre just going to keep it sitting for 2 weeks?? I spoke to the finance manager who said he would get the car expedited and it was finished the next day. When I get the car back THERES TRASH IN IT. Someone had left drinks in the car and during the pandemic, I think thats a health hazard. The radio in the car was also on and I dont use the radio because I listen to music on my phone. So did they even work at all while they had my car or did they just have snacks and listen to music?I also emailed the owner and a few of the directors because they low balled my appraisal and no one ever got back to me. I also messaged their Facebook page and the guy said he would have a sales representative reach out to me but no one ever did. Its a miracle that this place is still in business with how they treat their customers. I got a higher appraisal amount from CarMax!Please reconsider if youre thinking about going to Reliable Chevrolet unless you want unkind service, to be ignored, and trash left in your vehicle. Im truly disgusted by the service I received and Ive never been so disrespected by professionals in my life.

C
Review №63

I received outstanding service from my salesman Luke Strader and love my new Chevy Colorado!! Literally no buyers remorse at all and this dealership will be recommended to all of my friends and family! I loved how simple and straightforward the process was with no beating around the bush!

Bi
Review №64

Marcel Garcia was incredibly helpful during my purchase. He kept me up to date on production, answered all my questions, and told me all I needed to know about my new car.

Al
Review №65

Joe Costales made my vehicle purchase easy and stress free. I would choose Reliable Chevrolet again because of Joe’s professionalism and quality of service.

Ba
Review №66

Oliver and the finance team did an amazing job from start to finish. We ordered a brand new vehicle and Oliver kept us up to date along the manufacturing process. It was exciting for all of us.

Wi
Review №67

We bought a car for our family and our daughter turning 18. Tyler helped us get into the exact car we came in for. Thank you Reliable Chevrolet .

Ja
Review №68

I’ve worked with Marcel Garcia before and he is very professional with what he does at Reliable Chevrolet. I got a 2021 Silverado 1500, and love it!

Ja
Review №69

Service beyond expectations.Bought my Corvette pre-owned at a third party dealership back in December 2019. Since day one I had minor issues with performance but dismissed it since the car was running and no warning lights were present. 2 weeks ago the check engine light finally came on so I couldn’t dismiss it being something minor. Took it to Reliable Chevy where I met John from the service team. Since day one John set the bar high walking me through the entire process of diagnostics, service and repair. His professionalism and reassurance on his certified service team gave me peace of mind that my vehicle was receiving top quality care. Along with John, his service manager Michael made sure to address any additional questions or concerns I had. They both made me feel like a unique and valued customer, like part of the family. I was set up with a nice loaner vehicle until the repairs were completed. John was extremely knowledgeable and even helped me do a few cosmetic upgrades like getting an extra key fob, new wipers and even a sweet Z06 front grille. This type of service I will admit is second to none especially comparing it to any top dealership in the Albuquerque area. Once I got my Corvette back everything was better than ever. The car runs and feels like brand new. Performance and speed felt so amazingly different. Everything since then has been perfect with no complaints. I’m truly grateful for John, Michael and the entire service team at this location.I definitely recommend to everyone that if you have doubts or concerns regarding your Chevy vehicle’s performance to take it to this amazing team so they can give you a top quality professional assessment. Don’t ever dismiss any issues no minor it may seem to be.Thanks again to John and the amazing service team at Reliable Chevrolet!

Lo
Review №70

We greatly appreciate Olivers help at Reliable Chevrolet! We love our new vehicle!

Bl
Review №71

Second time coming to Reliable Chevrolet and working with Joe Costales. Extremely happy with the experience and customer service that was provided.

Wi
Review №72

I had a wonderful experience at Reliabke Chevrolet purchasing a used Silverado. The process was stress free and pleasant. Isaiah was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs!

Ed
Review №73

Last time I purchased a new vehicle I left unsatisfied with many regrets. It was time for a new vehicle so I put all my trust into Josh Day at Reliable. I ended up purchasing a chevy Colorado and I couldnt be happier. Josh was extremely helpful and actually cared about the experience I had at this dealership.

La
Review №74

Very nice customer service with the guy who checked us in. I didn’t get his name but he was very nice.

Al
Review №75

Service members were nice and friendly. Also quick to help

Te
Review №76

Bought two vehicles there they take care of you good vehicles too

Ch
Review №77

Just purchased a 2020 Ford Explorer from Reliable with Nate Johnson as my salesman. Nate was amazing at working with me on what I was looking for. He was friendly and fun to chat with and he went above and beyond to make sure that I was happy with my purchase and the vehicle before starting any paperwork. Will definitely be going back to Nate when were in the market for another vehicle.

am
Review №78

When I went in to see Joe Costales he was able to help me trade in my Suv. Customer service was great and exceeded my expectations.

A
Review №79

Reliable chevy is one of a kind thats for sure. Isaiah was very helpful and he was able to get me into a chevy sonic!!! I cant thank you guys enough and will recommend them to everyone

Ed
Review №80

New car for my Daughter ❣️😍 GOD bless her whip....

Mo
Review №81

Thank you Mel mentally for all the great service on purchasing my new Chevy 1500 Silverado.

Ni
Review №82

We went to Reliable Chevy today in hopes to purchase a new SUV... wow, everything went so smoothly! Joe Costales was amazing! His customer service and professionalism was well above expected!!! Everything went smooth and he was able to accommodate all of our needs! Highly recommend!

Di
Review №83

Luke S was an amazing help with everything and was quick and helpful with everything. We had many questions and he answered all the questions we had

Je
Review №84

Mel benally was helpful and worked all angles to get me in my 2021 Chevrolet Tahoe . Contact him

Do
Review №85

AMENDED on 11/3/21: I previously wrote a good review for their sales department. However, I feel compelled to amend my review, given recent terrible experiences we have had with their service department.We brought our 2021 vehicle in for routine maintenance and a warranty issue a couple of months ago. After a week with no word on the status, we called and were told it was in queue to be looked at, but they had a backlog. We called a week later, it still hadnt even been looked at. Long story short, it took literally A MONTH for our vehicle to be ready--and that is only after complaining to the manager of the new car department, who finally got it resolved for us. The various service managers we talked to were either rude, didnt return our calls, or were just otherwise unhelpful and didnt seem to care.We have also had significant quality issues with our Chevy Colorado, which we bought new. Weve had a steady stream of warranty issues that have had to be fixed ever since we got the truck a couple of years ago. At first, the service department was good. However, that has completely changed over the last 6 months or so, and their Service Department has really become awful to deal with.Anyway, back to the quality issues. Until recently, at least these issues were covered under warranty. However, we are now at 62,000 miles, and within the last 2,000 miles (with most issues out of warranty), we have had nearly $2,000 in repair costs, for issues that shouldnt be happening to a truck with 60K miles. Some of the issues relate to previous warranty repairs that were supposedly fixed by Reliable, but apparently were not. Reliable has refused to stand behind their work, and has basically just shrugged their shoulders and said youre SOL.We are done buying vehicles from Reliable (and probably Chevy in general). While their customer service in the Sales Department is good, in the long run, service and vehicle-quality matters more. Their Service Department has become absolutely the worst, and they refuse to stand behind their vehicles or repairs. If you want quality maintenance and repairs, completed within a reasonable time, this is NOT the place. We have also had WAY more problems with our two Chevy vehicles than we have ever had with the Nissan and Toyota vehicles weve owned in the past.

sa
Review №86

Thank you Mel Benally for my brand new New Mexico Edition Silverado 2021, great experience, no problems, easiest vehicle Ive ever bought. Thx again!!

Gi
Review №87

Fred wasn’t able to get me into a car but his customer service was excellent my daughter trying to get out of her charger, but we owe to much. We were looking at a preowned equinox for her, and we ended up in new cars but she just owes to much at this time. when I’m ready to get a new truck I’ll be coming to him.

Am
Review №88

Santos Trujillo made my experience smooth, flawless, and amazing! He truly is the best! I lost my car in a rear-end end accident and Santos got me a truck that I didnt know Id fall this much in love with!

Ni
Review №89

Marcel Garcia from Reliable Chevrolet was great, he knew a lot about the 2022 Bolt I purchased!

Ad
Review №90

STOP!! read this before allowing these people to do any maintenance to your vehicle. I brought my truck in for a recall airbag sensor when I came back for my truck I noticed that there were 2 cracks running down my dash board. I called and talked to management guy named Mike who then told me it could have happened because my dash was older. He basically lead my on and said send pictures and Ill have our interior guy get on it asap. You used that on me for the last 3 months finally I just gave up thats what Mike was hoping for. They also never cleared the air bag code so now I have to take the truck back in to another dealership .

Ma
Review №91

Thank you Mel Benally for helping is out with our brand new 2022 Chevy Silverado 2500 HD

Sh
Review №92

I purchased a 2020 Chevrolet Silverado, Nate Johnson at Reliable Chevrolet was able to help me find what I was looking for and was very helpful and friendly through the whole process. Go see Nate at reliable Chevrolet.

Ju
Review №93

I would like to say a HUGE thank you to Mel Benally for being the BEST salesman I have ever had! He was not pushy and very knowledgeable on the vehicle I wanted to buy. I didn’t even feel like I was buying a vehicle he really made me feel like family and at ease with the entire process!! Thank you again soooo much for helping me get into my new Chevy Traverse I absolutely love it and I can’t thank you enough for being so great! Will definitely recommend!!!

Fa
Review №94

Nate Johnson made my car buying experience painless and easy. I appreciate how he went above and beyond to help us find the right vehicle. I will definitely be recommending him to all my friends and Family. Thanks! We love our Ford Fusion!

Jo
Review №95

After going to many other dealerships looking for a truck, I went to Reliable and they had what I wanted at the price I wanted. Nate Johnson helped me find what I needed. The Silverado 1500 LT was just the right truck that Nate found for us. His enthusiasm, professionalism, and dedication to our satisfaction was unparalleled compared to all the others. Not pushy but very understanding to fulfill your wants and needs for the vehicle you are looking for was his priority. John Storz, his supervisor, was very helpful with assisting us and supporting Nate. I will definitely be back to buy my next car from them. Thank guys very much.

Jo
Review №96

I bought a vehicle at their used dealership Isaiah the salesman was very helpful into getting me into a used car, but the another salesman by the name of Jude was very rude as if I took him away from something else that was important I couldn’t help but over hear that he didn’t want to help me no more or answer any of my questions when it came to insurance or any other relatable questions when it came to buying my first vehicle because he wanted to work with someone else who was buying a new truck over a used car, a few weeks later my vehicle was stolen out of my driveway I haven’t even made the first payment so when my vehicle was found and recovered I decided to take the vehicle to reliables Chevy repair shop because I decided is was best because I bought my first vehicle there and dropped off mid July so between the 17th-20th, I was told my vehicle would only take a couple weeks to repair its now September 20th and still no vehicle thanks reliable for not being so “RELIABLE”

Ch
Review №97

Nate Johnson, had his excellent skills today to help me purchase Chevy Colorado at a price I wanted!. He did his job well. 👏

Br
Review №98

Came in for an oil change and them know I needed a taillight fixed. Taillight was not fixed or even looked at, so much for a multi-point inspection! Steering was also scraped/damaged and vent air fresheners were also broken off.

Mi
Review №99

Joe Costales is awesome man, this guy went on and beyond to get us in to our new vehicle! He was calm with me and all my questions making sure we understood everything with paperwork and he really did all he could with us to make sure we walked out with even a lowered payment than expected !! Definitely returning for next vehicle!

B
Review №100

Called and asked for a specific vehicle went on and found something better. They got me approved and in a car. Was very happy!

Information
64 Photos
100 Comments
4.5 Rating
  • Address:9901 Coors Blvd NW, Albuquerque, NM 87114, United States
  • Site:https://reliable-chevrolet.com/?utm_source=google&utm_medium=listing&utm_campaign=google-my-business
  • Phone:+1 505-216-2993
Categories
  • Chevrolet dealer
  • Car dealer
  • Car leasing service
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:7AM–5PM
  • Tuesday:Closed
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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