The sales team at Garcia are really friendly as you would expect. However, I am leaving this review for Lee A. in the service department. I have dealt with Lee on multiple occasions and he has been great. He is extremely helpful, patient and kind. He makes it easier on mute when I have to take my car in for service.Since this post I have returned to Garcia to get service on my car and Lee was great again. The service manager was really helpful as well. He did a great job of making sure my car was taken care of. Josiah did a great job as always too. The service department at Garcia is great.

Exceptional professionalism and customer care at this dealership!I was traveling through Albuquerque when the check engine and tire pressure lights came on. I called the other Honda dealerships and no one had time till next week. I spoke to Mr. Armando Alvarez and he spoke to his manager to make an exception to take me in. Once at the dealership Armando took care of complex service contract calling as this dealership did to directly worked with my maintenance contract company. He got the car washed for free and took care of two nails in the rear tire. He was exceptionally professional about all of the process and continued to inform me while I waited at the dealership. The entire work was completed in less than 90 minutes and everything was taken care of. I usually dont have such amazing experience at any of the Northern Virginia dealerships. I think you guys have great people working for you. I can only thank you for hiring such great folks.

Called to get the 2nd key fob since there is a chip shortage. Was told I needed to make an appointment with service to get the key fob. So I make an appointment. I show up and they said that it will take 2 hours for an oil change and program the key fob. When I come back to get the vehicle, they tell me that they need to order one first and they will call me back in a few days. I asked them why they didnt order it on the phone for me, or why the guy who took my vehicle didnt tell me about the need to order a key fob? He said poor training. So I spent $70 for an oil change. This is expensive, and they didnt even offer to discount it for the inconvenience. Very dissappointing.

Great place. Fast service. Non-pushy salespeople. We got a Honda CRV here and it’s been great for this past year and a half. Would recommend.

Service department here is the worst. Ive purchased 2 vehicles from Garcia Honda and have had issues with a new 2019 Honda Odyssey we purchased from them. The display screen for the backup camera and climate control began intermittently going out, to a completely black screen. This began happening daily. The vehicle is driven by my pregnant wife who needs it to commute to the kids school and for work visits. Weve notified Garcia Honda about this and had it in for service MANY times, but the problem has not been corrected. It is extremely inconvenient for us to have to work around their terms to bring it in over and over for the same thing that is not being fixed. They wouldnt even take our word that it was an intermittent problem, then couldnt find an issue at first and wanted proof. So we took multiple photos and videos of the black screen while the car was on. They still couldnt fix it. They also wouldnt provide a rental vehicle while they had it in for service each time, so we had to borrow family vehicles. There were other issues with their service as well, such as forgetting notes about discounts they offered due to the repeat services and giving away a part they special ordered for that vehicle which needed a window blind replacement. Our experience over the past year and a half dealing with their service department has been so terrible that we will be switching to a different vehicle supplier ASAP. I purchased a truck from American Toyota and have had it in for a couple services and the difference is night and day. They are far better to work with and offer incomparably better service. I dont like to write poor reviews, but in this case it was needed, Garcia Honda had multiple chances to earn back our trust. Im done seeing my wife have to arrange her day over and over and over to accommodate Garcia Hondas poor service department.

From the moment I approached the entrance service was prompt & courteous, I was greeted by sales rep Andrew, and not only was he informative & well educated on the vehicles in stock, he was great with explaining all aspects of the vehicle we were looking at to my wife & I, and answered all questions with expertise! We were assisted by John in finance & once again we experienced top quality service from another great member of the Garcia Team! John made our purchase easy & was a pleasure to finalize our deal with! No haggling or hassle, we got exactly what we came for, and left happy! Thank you Andrew, John, & Garcia Honda for making our purchase easy and enjoyable! By far the best experience weve ever had with an automotive dealership!!!

Typical dealership service department….puts a band aid on the issue so you will have to bring it back time and time again. This is the second vehicle that has had the exact same problem of the battery being fine one day and completely dead the next. Brand new car on its third battery because they refuse to do their job. Will never visit Garcia Honda again. We will take our business elsewhere.Update: left a message as requested and still haven’t heard back, it’s been over a week. Imagine that!!Went out to start the car this morning and once again, it hesitated to start!! It’s a shame that you all don’t listen to your customers. It’s a shame that once again, the vehicle has to go back to the dealership to get a new band aid put on.

Went over to get my sensor fixed first time, must have missed something. They got me a second appointment and fixed it, then about 15 minutes on the road it stopped working. Paid a few hundred dollars I hope they get this fixed. Definitely since I paid to get this fixed. Came back again after they reached out to me. I came back and got it fixed. Only issue this time was on the insurances side which I had to pay for the work outright and then request reimbursement! But I got my issue fixed and now my adaptive cruise control is working! I am a semi happy customer.

Made an appointment with Garcia Honda to service a recall. Several hours after I had dropped off my vehicle, I was notified that staff had ordered the wrong part. They said that I was welcome to leave my vehicle overnight because they may have the correct part the following morning. The following morning, they called me to pick up my vehicle because the part would not be in for a few more days. After picking up my vehicle, I noticed some damages to my dash board. When I inquired about the damages, a service member said they will see what they can do when the correct part arrives. After returning my vehicle back to Garcia Honda, I was told that they were not liable for the damages on my vehicle and that they were unwilling to service my recall because my vehicle was not experiencing any problems related to the recall. Garcia Honda managers Mike McKinnon and Andrew Newseld were likewise unwilling to remedy the situation.

Tyler Salazar was my service man. He was amazing. I highly recommend Garcia Honda. I had my car towed there for an appointment because my car wouldn’t start. They got it in, assessed, and fixed within a few hours. Thank you so much. You are the only Honda Dealership I go to

Preston did a good job during a hard time to be selling cars. I was able to get just what I wanted and felt like I was getting a good deal which is all I could ask for.

Take too long and guy talks about life when I just want my car

Don’t go here. Not helpful, not friendly, and basically if you don’t have an appointment they don’t have time for you

Great experience with Aaron and Jose. Pleasant, not pushy, thorough, and thoughtful! Highly recommend.

The waiting room is quiet and cleanThe staff we met were professional and not pushyFor a necessary evil.............Maintenance on the car............It was ok

Service on my car was awesome but service by the individual helping me was horrible. Incompetent, dismissive and really did not understand a single question i asked. I felt rushed in regards to every interaction, especially when i had questions regarding updates needed with my vehicle. Really unfortunate when you have a family that depends on one vehicle you try to manage and a young ignorant employee is too arrogant to care or understand. Please hire more competent service workers in the future. Really had to bite down and drive away with dignity rather then yelling at your worker.

We were driving across the country when we started smelling a disgusting smell coming from the air vents. Albuquerque was one of our early stops on the trip and we were getting very nervous and desperate by the time we made it. A very helpful and kind man, who was obviously very busy and overwhelmed with other customers that had appointments, dropped everything to help us even though we were drop-ins. He was very knowledgeable and reassured us that it was not a problem that could affect the operation of the vehicle and offered some east solutions. We cannot thank him enough for putting our minds at rest and taking the time to help even though he was very busy!! Thank you Garcia Honda!!

Made an appointment for a car fob/key replacement. After waiting for over an hour, they were able to tell me that they did not have the part available. Time wasted and they set up an appointment for a few days later stating they would get the replacement in then. Luckily, I was running late so I called to let them know and decided Id ask if the part was in. After 45 minutes of trying to speak to someone, they let me know the part was not in. Im glad i didnt show up and wait again to be told the part wasnt in. And they had no intentions of letting me know that the part was not in. I asked if theyd call me when the part was in and they said they would have someone call me, but I dont believe them and will take my business elsewhere.

Great Service. Super friendly and informative employees.

Tried high pressure sales tactics. I walked out after the test drive because they didnt want to give me an out-the-door price. Purchased from another dealer willing to negotiate a fair price.

I always do my car maintenance here. pricey but friendly staff.

Ivan was very helpful and knowledgeable. He was patient and answered all our questions with the utmost professionalism. I strongly recommend his services.

Bought a 2021 Honda Civic sport and I’m really happy with it! Alexis & Steve really helped me with the process..very profesional and super nice! Would totally recommend this place!!

The parts and service departments were friendly and fast! Every single person we encountered was polite and made sure we felt right a home. Thanks for making some far from home road trippers feel like Garcia Honda was our home dealership!

Garcia Honda kept my car all day, and when I went in to pick it up, they had neglected to rotate the tires, change out the filters, and do an alignment as I had requested. They did install the new air conditioning compressor as requested, but that should not have been necessary as the vehicle is only 3 years old. I will never again buy another Honda.

Hunter n Steve were great

Enjoyed buying my car there, but did not have a positive service experience. The person who worked with me was imprecise, dismissive, and did their job poorly; explaining things poorly and presenting poor time management. The oil change and car wash (external only) were fine.

Very good service visit. Prices a bit high for routine maintenance. But I loved the wait and others did too. Will be back.

Everyone was helpful and nice. No haggle prices on the used cars. Fair price for the trade. Took the standard 5 hours to buy the car. I would go back.

I bought a car this month that I am happy with. The salesman, Kerry was very helpful and continued to help even after my purchase. Another Honda I owned had an issue right before Christmas. Kerry and the service/parts sections were able to sort out the problem quickly and professionally. Great team! Thanks!

Not Trustworthy! We purchased our Pilot from this dealership about 1.5 years ago and had a good experience with the sales team. Per their suggestion, we had our first oil change at the dealership. For the second oil change, I took the vehicle to a small local quick-shop. At that appointment they mentioned that damage had been done to the pan threads at the first oil change and I should take it back to have it examined. So I took it back to Honda and after waiting an hour the assistance service manager told me that basically it was the other service providers fault and he encouraged me to schedule an appointment with Honda to (pay myself) to have it fixed and also pay for a new oil change because the filter was leaking. The next day I called a third party service provider for a quote and to ask about the situation. Without seeing the car they thought it was an issue that would have been caused at the first oil change (with Honda) or at least the part would be under warranty. I called the Service Manager who very defensively insisted that Honda was not responsible and though he kept saying he didn’t like to blame others that it was the other guys’ fault citing some new information (which I have yet to confirm) that I was not told at my original visit. He said Honda was a multi-billion dollar company and they’d pay for mistakes if they were theirs. Of course he didn’t apologize that his service guy had tried to charge me for something they were now insisting should be paid for by someone else. He said they would write up their inspection so I could use it and they would assist however I needed. Three weeks have passed in which I’ve written a follow-up email and left a voicemail and I have received NONE of the promised assistance. So now I will likely need to pay for this issue that could have been resolved with honesty. IF it wasn’t their fault, they should have originally offered to help settle the issue with the other provider instead of trying to charge me. But considering I haven’t heard anything from them since, I think the issue was probably their issue and they just don’t want to admit it. I don’t trust them at all and I am very unsatisfied. I will NEVER go back for service here again. Beware!

5 ⭐⭐⭐⭐⭐ goes out to Tristan Smith with the Service Department and to Cody Karr, Product Specialist! Both gentlemen went above and beyond to provide excellent customer service. Moreover, I can definitely get in contact with them by email should there be problems with my car *Honda Civic EX-T* and receive a quick response! Thanks guys! Tristan, I will see you next scheduled oil change and Cody, hopefully will see you again when the new Type-R comes out!

Friendly staff, i went there to get a new key made for my 98 crv and didnt get robbed

Im a bit late in writing this review as I just got a Google account. My experience with Garcia Hondas service department was a complete nightmare. We had a 2010 Honda Pilot that was a wonderful vehicle. We kept up on all the maintenance and, at 100,000 miles, we decided to have the maintenance done at that mileage. The service took longer than expected and when we received the vehicle back, it idled rough and the check engine light came on. So we took the vehicle back so they could address the issue as we know sometimes things may need to be tweaked and we wanted to be fair. Well, long story short we took the vehicle back 3 or 4 times. Each time we picked up the vehicle we were told the check engine light would not come back on. Well, everytime we drove it for a while it came back on. When I expressed my frustration and concern that this vehicle had no issues prior to bringing it in, I was met with quite a bit of attitude for the service folks who basically seemed like they wanted to wash their hands of any issues. Needless to say they NEVER resolved the issue and the check engine light never stopped displaying. As a result, we did not feel comfortable, or safe, driving the vehicle. We ended up going to Perfection Honda who bought the vehicle from us and I was surprised at what they purchased it for. Apparently used Honda Pilots were a hot commodity at the time. Since then weve only taken our vehicles to Perfection and could not be happier. I would not recommend Garcia Honda to any family or friends nor wish my experience to my worst enemy. Their service department is the worst experience by far.

MOST of the staff is knowledgeable and very customer friendly, besides the entitled kid that said just because he works there “doesn’t mean he has to like Hondas. I applied at Dodge first.” With an attitude like that, no wonder Dodge didn’t hire him.I have a full warranty on my car, the front LED went out for a second time, not due to anything besides something is wrong with it or the car, and because they’ve replaced it once, they won’t replace it again. I didn’t realize when purchasing the warranty it only covers something once. Warranty is for piece of mind, guess that can be a waste of money. Won’t do that again.

Be patient, and you will find a deal you may like. Everyone is professional and courteous.

Simple, easy, no stress. Best way I can describe it. Showed up they even let me bring in my homework to work on while I waited for my oil change and tire rotation. They completed a full vehicle inspection and also gave my car a free rinse off cleaning. I asked if there were any discounts or specials going on and he found one for me. Always a good thing. Truthfully they said the whole process was going to take an hour and a half. They were done within 45 minutes. I didnt get much school work done because they were so quick but Im not complaining. All and all good place to go for your Honda, people were friendly, and explained everything along the way.

Have had to take newly purchased car to be serviced 4 times and they STILL havent fixed it. Also, their courtesy car wash left the car dirtier than when I took it to them.

Great service today. They were fair and helped my sister get her brakes fixed at a fair price and in a jiffy!

Got car serviced,was quick and they were very friendly and professional

My mom was happy!! New baby brand spanking NEW!!

Honestly Id give the service department a BIG FAT 0 if I could. But they make you pick at least one star... never take your car here if you value depndable, direct and fast service. Youll get an experience far from such.. With all the problems and concerns Ive had in these past two weeks with my car at their shop.. Ive received ABSOLUTELY ZERO customer service from their Service Manager Andrew (whom Ive reached out to on several occasions) and I have even tried to escalate this matter to the GM Mike McKinnon, and still crickets. When I call I am never able to get a straight answer on my car, from the kids working there whom I am left to question about my vehicle. You better bet Ill NEVER bring my car back and Ill be sure to stir clear anyone I can from such a HORRIBLE experience.

Highly recommend, staff friendly and great customer service

Took my friend to pick up her car because they said it was ready. Not ready when we got there. They have taken to long to fix it

Would give NEGATIVE 5 stars if i could; STAY AWAY FROM SERVICE DEPT!!! i took my 2002 into service dept because of a loud noise when driving it; was told i need to replace the engine because bad rod bad pistons or bad pins; was quoted $4760 for the job; but, i was suspicious because it ran fine and the noise was coming from the REAR not from the engine; took it to another shop, and their tech actually drove it and immediately diagnosed bad rear wheel bearings, said the engine is FINE; but said bad wheel bearings is very dangerous to drive on; what if, right after leaving GH, a wheel froze up and caused me to crash? GH tech even said i could keep driving my Honda with “bad engine” as long as i keep putting oil in it!! so obviously GH wanted my $4760 instead of caring about my SAFETY on the road!!! DO NOT WASTE YOUR TIME OR MONEY AT GARCIA HONDA!!

Carey Carr was personable and helpful. Did not buy a car yet but he is who I will buy my car from.

From the very moment I stepped into Garcia Honda, I was treated with an atmosphere of family and willingness to please the customer. Mike, the sales manager, assured that I was taken care of with the inclusion of babysitting my kids while I was completing the buying process and having my wife approve the purchase. His sales team, especially Steven Baca are professionals and knowledgeable to answer any questions regarding every facet of the buying experience. Starting with the initial interview to financing, they did not put the typical full court press of high-pressure sales tactics one might find at most dealerships. I would recommend the sales team at Garcia Honda for all of your Honda needs including parts and service. They have earned my repeat business and I assure they will yours.

Driving from Fl to Oregon, I got stuck in the Texas freeze and in the process, my windshield wiper broke, making the remaining driving treacherous to say the least. I lucked into getting an appt here on the way. Everyone was super nice, they diagnosed and repaired my windshield wiper and I couldnt be happier. Thanks Lee and everyone else behind the scenes. Yall got us back on the road safely and quickly. Thank you again!

Went to Honda to see what my options were regarding trading in a financed car and getting into a Honda Civic I loved. Stephen Alamillo and Michael McKinnon helped me out a ton. They knew how to make a more-than-great deal. They didn’t let me leave without driving off with the car I test drove. Now I’m happiest in a newer, more reliable car. Thank you to everyone there. 😊😊😊

Garcia Honda has the best service staff! They got me in and out without an appointment. Very friendly and knowledgeable.

BEST SERVICE! While driving across country, we noticed our skid plate had not been bolted in after an oil change weeks prior. We took a chance and stopped at Garcia Honda where Lee in service took our car immediately in and had us back on the road in 10 mins.

Garcia HondaAug 27, 2020I’m beyond disappointed with the service I have received... from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provided by what I thought was a highly reputable dealership. After making an appointment for a airbag recall. I thought I would also have anAC diagnostic since my wife has had trouble with it for some time. The experience goes south from here. I’d rather have a root canal everyday for a month straight than to ever have to relive this experience another day. However at the end of the day I would have to accept some responsibility for not running instead of walking to the nearest exit. This dealerships service center should be shut down and prohibited from working on any vehicle period. The amount I was charged for shabby AC repair is embarrassing close to $2,000. 1st 2nd and now 3rd time I have returned vehicle in less than two weeks and it’s a different story each time and still have NOT fixed the problem. I’m outraged to say the least. After seeking legal assistance in dealing with this problem it had been suggested that I allow them the chance to properly repair and write the wrong and actually fix the car. POTENTIAL FUTURE CUSTOMERS YOU HAVE BEEN WORNED. If I preformed and did my job in this manner, I am certain I wouldn’t have a job. Out Right shameful......ZERO STARS OUT OF INFINITY.. with that said, unfortunately what I have mentioned up to this point is a tiny fraction of the nightmare. As much as I would like to continue the tirade manifesto I am completely baffled as to the level of incompetence across the board that exists at this dealership. Maybe a suggestion to management lead by example take some responsibility, and certainly stop passing the buck to the Customer Service Agents who are only doing their best, rather than leaving them to take the heat and explain away management’s short comminglings. I can’t wait for the response from this review. As I am aware from Honda Corporate Motors, dealerships are independently owned and operated, However Corporate is watching.......

I just purchased a new Honda Pilot on Monday. My experience was awesome from the first email I sent. They went above and beyond to take care of me. Great customer service. I would highly recommend this dealership.

The salesperson that I worked with was amazing and he was able to get me the car that I wanted. My issue isnt with him at all, he would get five stars, but rather with the financing process. I received a paper documenting what great deal I could get if I came in in September and upgraded my car in the month of September. I printed out that paper and brought it with me. The paper was taken from me at some point in the process to show someone. This meant I didnt have anything to compare the offer to. I was a little overwhelmed with the whole process (my fault) so didnt really understand the difference in the deal on that paper and what was offered to me. It wasnt until I got home that I realized the paper was one year less at about the same price monthly than what I walked away with. They also somehow had the loan payoff amount including my payment for September. I hadnt paid this when I went. This meant I had to pay for September on my old car, even after I had already traded it in. I was expecting to get the money back after but contacted the credit union and Honda sent the check amount with the September payment which meant I got nothing back.1) Make sure if you come in with an offer that you keep the paper to be able to compare.2) Write down your total loan payment for any other vehicle on that paper so the dont have you pay an extra payment.3) Preferably go with another person so you both can make sure they arent giving wrong information.It was my fault for being naive and trusting what they said. Ill have to find a different Honda dealer in the future. An expensive lesson in my life but thought I would leave this if it might help someone else out.Edit: Tried calling the number mentioned but there isnt an option to speak to Mike.

Just bought a brand new Honda Civic sport from here, really great and quick I was in and out within a a matter of hours. They are very through with showing you your vehicle of choice, also not to mention patient with you car buying experience. I am a first time buyer they helped me all with everything and getting me set up. All in all great overall costumer service and would buy again from here in the future......... when I pay off My current new car.

Great customer service! Knowledgeable and professional.

I have not experienced such bad customer service in ages. When I leased my Honda, they told me to bring it in for service every 5-7000 miles. I did that the first time. Then I had a notice for a recall. I scheduled an appoint for service and they told me that it was going to take at least 3 hours and they had no loner. So I had to wait until it was convenient for me to take off a half-day of work. I had to miss the appointment in September due to work. I called to reschedule and they told me not to come in until I needed the oil change and that when I saw the red light come on then I should call to reschedule. So I waited for the red light to show up. That took a few weeks. Then I had to wait for a time I could take a half-day off. Last week I called to schedule it for today, they confirmed it would take at least 3 hours and I should wait or get a ride. I live in Placitas so that is not convenient for anyone. I brought it in and Tristin confirmed they were doing to do the recall of the steering wheel and that it was due for tire rotation. He told me to be comfortable for 3 hours at least. I sat and waited. at 3.4 hour I went to check. They were unable to take care of the recall because they did not have the item in stock. Can you imagine that I became a bit irritated. They also did not have to do the rotation. He asked if I wanted to reschedule for the recall and I said no. You all can wait two more years for the car to come back in from the lease agreement. My time is more valuable, and the lack of communication and service is less than desirable. On top of that, the usual complimentary car wash they typically do did not happen either. So frustrating.

From leasing a car, to servicing it - Ive had nothing but top-notch service.I will revisit this review after I return my lease. This is usually the time when dealerships expose themselves and thier dirty practices. I will remain optimistic for now.

I made an appointment 24 hours in advance to test drive a Honda Clarity plugin hybrid. When I arrived the salesperson I made the appointment with wasnt there and they did not have my appointment scheduled. The Clarity they gave me to test drive did not have a charge in its hybrid battery.

I have seen Garcia Honda Dealership at there best when I bought My first car with them in 2006, Honda Odyssey in 2013 and today we Bought Honda Civic for my Daughter.with Some bed experience with sales manager and store Manager.I have had nothing but 5 Honda vehicle at one point.Customer service is most important thing for me and I think I will have to see how they take care me overall going forward to buy any Honda Vehicles in the future.Today’s experience is far worse then any buying car experience in pass.It’s ok if sales person or service technician makes little mistakes but I never seen a Manager of the store come and accuse customer for no reason without even introducing him self.I hope Manager change there Dealerships to there best and prove me wrong.I didn’t have good experience today hopefully that will change in the future with there Manager attitude towards Existing customers.

Took my Pilot in to fix a few recalls and got it back with a world of problems. Two days after getting it back every light on the dash is on, the car wont start and when it does it wont drive. Currently stranded waiting for a tow truck..

They were extremely helpful and rather quick when they assisted me with replacing and programming my ignition key.

Great service staff!

The employees were pleasant and polite. They seemed very sad though. Not a happy place

They are professional and do a good job, the complimentary car wash is really appreciated.

I don’t recommend you take your car here for any service unless you wanna be paying more money for there mess up that they can’t even man up too all they do is lie

I had a great experience today at this dealership. First thing, I called this morning & the man who answered was very informative and polite & he greeted me once I arrived & led me to his best salesman.John was my salesman & he was very polite & helpful. He got me the rate & the price that I wanted to leave with. He even drove my newly purchased car all the way to my home so I didn’t have to drive back at closing to pick up my car. John is personable & very professional. I recommend him for upper management. Excellent experience today & I will send referrals their way! Thank you!

Had a great experience at the service department! Thank you Juan Vasquez and team!

VERY HELPFUL 👍 GOOD PEOPLE

Easy in Easy out Easy to find!

At mile 800 or so of a 2200 mile trip, my cars check engine, air bag and traction control lights went off about an hour outside of Albuquerque. So I took a chance and drove the 60 miles since the car was running fine, and decided to swing it by Garcia Honda to hopefully have a diagnostic run on it. Also being around 4/4:30 pm in the afternoon when I brought the car by, I knew my chances of getting anything done were slim, or so I thought. Carrie and Nathaniel, hopefully I didnt misspell the names or get them wrong, but they absolutely took care of me. I was simply hoping to get a thumbs up on hitting the road, simply that it was drive-able for the next 1400 miles.They thought they could squeeze me in, since I was only asking for a diagnostic and there had been a slow start with my car the previous two months with no solution found. Luckily they got my car on a diagnostic identified the codes, told me the car was lean on fuel, meaning the air - gasoline mixture was not as much as it should be. Within an hour, they said as long as the car is running fine, you should be ok, but pull over and get it towed if anything starts to feel different. I took their advice, and made it the whole trip home without another issue, and the codes havent come up, but taking it to the shop to get it fixed this week. I just wanted to thank everyone, Carrie & Nathaniel (I really hope I remebered your names correctly) for taking good care of me and getting me back on the road really quick. I ended up driving 2200 miles in 2 days without any further issues. Thanks so much !

Fast, convenient, professional car care.

Nice, Fast and Trustworthy

Carrie was fantastic! My vehicle had a warranty service that required me to leave it at Garcia Honda for a little over 1-week. Carrie provided updates on when parts and services would be ready. She also communicated directly with the regional American Honda representative to confirm that such repair was covered under the 5-year power train warranty. The vehicle was also washed.

I know this is a few months late, but I just wanted to leave a quick note to say what a great salesman Ivan was. I bought a used Hyundai from Garcia Honda back in April. From the moment my family and I met him, he was very easy to work with. He was never pushy and was always smiling. He made the process of buying a vehicle quick and painless. Garcia Honda definitely has a gem with him.

SM was nice, articulate and all around cool dude. Unfortunately, those things do not fix cars. Not impressed and would love to talk with a service manager and or owner. It is your responsibility to not only fix the vehicle but educate the consumer as well.UPDATE- I called for Mike Mckinnon, twice, and never received a call back.

Good place for your Honda cars with full service and sales. Nice, friendly staff and lots to choose from. Its one of the better dealerships in Albuquerque.

GREAT BUYING EXPERIENCE! I started looking for an SUV a few weeks ago. I looked at many makes and models over many dealerships. Ultimately, I decided to buy from Garcia Honda because of their trustworthy sales team and reliability. Ivan Orozco, my sales person, was very polite and professional, which in car sales is a rarity. I never felt pressured and I felt that Ivan really listened to my specifications and went above and beyond (staying late and bringing vehicle to me) to get me into the right vehicle for my needs. The sales manager Mike Mckinnon was very friendly and gave me a great deal with no games.I would definitely buy from them again!

Always great service done for my three Honda cars

The whole staff was amazing! Went to Perfection and did NOT have near the experience I had here. Ivan the sales professional was the best. Corey the sales manager treated me great, and worked hard to get me a great deal. Steven in finance was no pressure and informative. Mike the GM personally made sure experience was great. Without a doubt the best, easiest, no pressure car buying experience. Not to mention they had the exact vehicle I wanted shipped from El Paso! Thanks Garcia Honda staff. I appreciate all of you and your hard work!

Four years later I purchased my second vehicle with Garcia Honda.. Cary Carr and Mike McKinnon were extremely professional and very helpful . There was no pressure or push into something different, they listened to what I wanted and made it happen..

Had a great staff I was helped by Nate and Bobby in the day really took care of me got the payment i needed along with a grrat car

I bought my Honda Pilot last week and Manny was my Financial assistant he went above and beyond to get me what I needed. Thanks manny

I recently leased a Honda Civic Hatchback EX in the sonic gray color. I was blown away by the easy process and how helpful everyone was. I went in and was shown a few different models by David Georges. I told him a few of the reasons I was looking for a new car and he highlighted which models would be best for me. We took a test drive in a civic hatchback and a civic sedan, and David was extremely knowledgeable about all the features. I fell in love with the hatchback, but they didnt have a color I wanted. Mike McKinnon said that a sonic gray hatchback would be delivered in a few weeks, so I reserved it. I was kept in touch the whole time, and notified as soon as the car arrived. I went in and was shown my car by David and we went in and started the process. Mike and David talked me through all the paperwork and broke down all the numbers and options. It was done within two hours, including switching my insurance over and they took care of the registration. I asked about a student discount, and received a Recent Graduate Discount, which was awesome! At the end, CJ Sanchez went over the additional warranties and maintenance. He was extremely thorough and we picked the best fit for me: road hazard. At the end of the paperwork Chris Gonzales showed me everything I needed to know about my new car: all the buttons, presets, and how to use the apple car play and the screen. Everyone congratulated me and seemed genuinely happy for me. I drove off a happy girl without any dealership stickers on my car. Also, I know some people think the extra warranties is just a way for the dealership to make extra money, but I got my moneys worth within the first couple weeks. I got a giant screw in my tire after going on the freeway and got low tire pressure. I went in to the service department the same day and they fixed my tire right there within a half hour and I drove off! I could not be happier with my experience at Garcia Honda and was so impressed with the friendliness and expertise of the staff.

Great service as always. Everyone was super nice and helpful. Went in for an oil change and took about 35 to 40 minutes but I also had to have a few other small things replaced. Comfy waiting area, free snacks, and a little area for kids. I will continue to bring my car here for all my services.

Very nice. Willing to help out of state customer. Very clean.

Usually swing by here for parts that I cant find anywhere else. The problem is that the parts are overpriced and rarely do they have it in stock.

Great people!

The very first thing they asked us about was what we wanted in a car. They have excellent customer service and we didnt feel pressured to buy anything day-of like we have at other dealerships. Because of this, we came back when they had exactly what we were looking for at a great price. We are very happy with the Honda Pilot we got here. We wouldnt hesitate to come back in the future.

I had and outstanding experience at this Honda dealership. Lee Armijo was very nice and informative about the different services I should address on my vehicle. I will definitely go back next time. Customer service goes a long way with me.

BUY YOUR CAR HERE!!!! I had a difficult somewhat unique situation these guys went above & beyond to get me the car I REALLY wanted & get everything done the way I needed it to be. I worked with John he was by far the absolute best most professional patient & just all out most amazing salesman!!!!!! He heard what I was saying & went so much above & beyond for me!!! Steven was also amazing!!! Go buy your car here Im positive you wont regret it!!!! Definitely worth. 100 stars!!!! Thank you guys so much im so so soooo happy! Best car buying experience ever!!!!!

John Silva is truthful, WOW! We bought a much needed prowled Toyota Tacoma truck and Nate worked with us to make it affordable. John is a valley man, one of us, he knew about alfalfa, goats and farms. I absolutely recommend this place for honesty! Work with and affordable! It took Forever, but it always does for paperwork!

Dependable service and helpful staff!

Polite salesman greeted me in the lot. I dont remember his name. He and the parts and labor clerk helped me figure out how to get an owners manual for my vehicle. And big thanks later on (04/14/2020) to the staff and crew for replacing the battery in my car and filling my tires!

Probably one of the best places I’ve been too. They always help me when I need it and sometimes at no charge been a great help to me . They sold me my first car I bought on my own made it an amazing experience. And the service team treats me and repairs my car when needed at the best quality and service possibly

I bought my 2004 Civic brand new from Garcia Honda back in the day, and it lasted all these years (14 to be exact) until now. So naturally I wanted to keep my business with them, as I have always been treated so well there. I was paired up with John Motley to help me find my next car. Not only was he patient and helpful, there was no pressure for me to get into any vehicle right away and start talking numbers. John even helped me out on my trade in cost for my old vehicle due to a bad judgement call I had with the service team there the week before.So after another hour or so of test driving and looking around, I finally found the one that I really liked, but by that time it was already late in the evening and way past their closing time. John went above and beyond to make sure that my experience was nothing less than satisfied. He even helped me empty out the stuff in my old car and loaded it up in the trunk of my new one.I am thankful for salesmen like John Motley, as well as the finance team at Garcia Honda, as they restored my trust and belief that there are great guys out there who arent just there to swindle you into something you dont need, but to help you get a good car and a good deal that you deserve, especially being a female buyer. John even followed up with me by phone to make sure I was still satisfied and enjoying my new purchase. Thank you again for making it an awesome experience! I will continue to recommend Garcia Honda and John Motley if you are interested in buying a new car!

The team at Garcia Honda is absolutely wonderful to work with, and went above and beyond to help us get into a new lease the same day our previous car unexpectedly stopped working properly. Ivan was so helpful, knowledgeable, kind, and upfront with pricing, which was immensely helpful in choosing a new car. Many thanks!!

Great experience overall. Everyone was very friendly, very understandable and very accommodating. The entire process went very smooth and was very enjoyable. A special thank you to John Silva for all the help he was able to give us! Would recommend this dealership and him in particular to anyone looking for a nice car. Great experience for my first time buying a car, Thanks Garcia Honda!

Carrie and the service team were amazing! We were in Albuquerque for a quick trip and had unexpected car trouble. Not only did Carrie immediately schedule the service, she reserved a loaner vehicle, and kept us updated every step of the way! The icing on the cake was having our vehicle ready the very next day! Carrie and the service team were definately our heroes on this trip! Thanks to them for the excellent work and customer service!

Was very happy about the way everything went when buying a new car. Very friendly people and were helpful right away.