Everything went smoothly. No issues or complaints. The process took a while because it was very busy. I got the full price offer made online so I was pleased with that and they offered more than expected. Very happy with deal. Employee’s we’re pleasant. I was looking to trade in potentially and the emphasis to find a new vehicle with CarMax was not given but that was not a big deal for me.

At 1st I took my truck to the dealer to try to sell it there. They offered me a low ball offer I wasnt really satisfied with it. I came home went on to carmax.com and I put in all my information about my vehicle. Carmax offered me $4000 more than the dealer was going to offer.. The best part is I didnt have to wheel & deal Or negotiate for more money. It was a price that I was very happy with I accepted it, took my truck in and got my check on the spot.

Great customer service. Huge selection of well priced cars. Nice facility and good service department.

I made an appointment to get my vehicle appraised as a trade in. Front desk asked for the keys and offered me to walk around the lot and look at the cars while they worked on the appraisal inspection. Once the appraisal inspection was complete about 30 minutes later, we told the front desk that we had already found a vehicle we like and were ready to do a test drive and get the paperwork started for the purchase. Front desk attendant reported that we would need to make a separate appointment to work on buying the vehicle and that it would be a minimum of 45 minutes before anybody could help us out. We kindly declined and left to the Subaru dealership where they matched the offer Carmax gave on the trade-in and immediately helped us purchase a brand new vehicle. This could have been an easy sale for Carmax had their staffing needs been appropriate to avoid making a customer wait and furthermore losing a sale.

Went to sell my car, the two visits prior were great, but wow the poor service that came from the business office really had me frustrated. The first guy I talked to was rude and completely disrespectful about my paperwork. I had called and got the approval from two people, but this guy straight faced rude and the attitude wow! It was really a walk off experience. I didnt get his name young kid said he was the manager. I care about the deal and he tried to kill 3 times with me.

I was I had a 0 star option. I had one of the worst customer service experiences of my life. Never in life would you imagine to spend 4.5 hrs at a dealership after youve ordered your vehicle a week ago. The salesman who helped us was just going thru the motions, he would go missing for at least an hour at a time before any update in the next step of the process. I would have been fine if it had been communicated to me the process was gonna take almost 5 hours and our salesman was gonna leave when they locked up, but no he just left. Mind you, we have a 4 year old. But overall very awful experience on site.

The car was excellent; just what was wanted. The price was very competitive.The service is almost completely impersonal and takes some getting use to. If you dont mind the unexplained waits, the results are quite satisfactory. The phone system was intermittent, could be frustrating, but, ultimately provided excellent communications.I strongly recommend CarMax, but the experience can try your patience

The process was a great experience but my car has been in and out of the shop since purchase just so happy they are covering all repairs but have to make my first payment and it will probably still be in the shop might just turn it in to them

The manager Jeremy was absolutely rude and belittling. We were pretty much held against our will because your system messed up during our payment. They would let us leave. Then after 5 hours of waiting they said we could leave. So disgusted in our experience. Will tell everyone how awful it was.

I requested 2 separate vehicles to be shipped - both from states within ~500 miles. I was quoted 2-3 weeks before I was able to test drive/purchaseIt’s now been 4+ weeks with absolutely zero communication from anyone at the location. I even spoke to a sales manager (which I had to call and wait on hold for 30 plus minutes just to finally get someone located in store) at the store who stated it was still waiting on inspections and the title from Texas (why do you have to take so long to inspect it again? Didn’t it come from a CarMax who already inspected it?)Regardless - I’ve sold my vehicle privately since I got more than what they offered me (which is fine) so I’ve been without a vehicle for a week. Luckily I have a friend who still works there that has tried to keep me in the loop as much as possible. Apparently we’re still at LEAST another 1-2 weeks away from getting my vehicle ready. So 2-3 weeks has not turned into 1-2 months with absolutely ZERO communication. Being a previous employee, I know EXACTLY how the process works here - and apparently covid has caused the Albuquerque to trundle downhill significantly. You’d think if you’re spending 40k+ On a vehicle youd at least be treated like a human. Shop somewhere else - or fly to another CarMax like I am: save yourself unnecessary time and money spent waiting for them to get their stuff together

Awesome experience they took us right in and we met a wonderful young lady named Brianna who had the car assessment in 25 minutes or less and then we were turned over to Jeremy who did the paperwork and it was so wonderful the experience. I recommend CarMax to all people who are looking for used car or looking to sell their car. Thank you guys youre all awesome!

Carmax was pretty horrible to work with for the most part. Very disorganized and lots of miscommunication along the way. Our car was majorly delayed getting to us and we were never sure why. No one had specific answers. And most of the time when we communicated with the staff at the Albuquerque Carmax they treated us like we were such a nuisance. The customer service at the store (both in Santa Fe and Abq) was terrible. I understand that their sales employees dont work on commission, but I actually wish they did because that might give them a little more incentive to be kind and helpful to their customers. The only reason we continued to work with them is because there seems to be a used car shortage and we couldnt find the car we wanted at any other dealership.

This place absolutely does not care about the customer. We found a car we wanted, made an appointment, showed up 10 minutes early and still waited almost an hour past our appointment time to even be seen. Everyone is distracted and robotic. There were some issues with the car that they promised to fix and two months later they are still figuring it out. The second you sign anything, they are done with you. They literally gave us the keys and had us go in the parking lot and find the car ourselves. Didnt bother walking us out, no personal touch. They made numerous mistakes with the title and just keep issuing temporary tags. Two months later, I still dont have the paperwork. Im on the phone for the 4th time now to get it straightened out and Ive been on hold now for over 20 minutes. I have met friendlier, more personable employees at big car dealerships.

Had some nice cars, got excited about a couple but the place doesnt even have the courtesy to say hello or greet us in anyway. Walked the whole place, picked out some cars we liked only to find out they were either sold or on hold and no way of knowing that without talking to someone. I had to get someones attention myself as well by the way. Didnt seem like anyone really wanted to sell any cars from my point of view. I probably wont be going back there.

We bought our rav4 from this location this year! Everything is by appointment which is nice. There is no haggling and everything is straight forward. You need two proofs of residency! The customer service is great and they are a reliable place to purchase cars from (my family frequently used this company). 4 stars only because there was a lack of communication between departments.Buying our car here was the biggest headache! Long story short we had only lived here for 2 weeks but came from overseas so needed a reliable car asap! We were told military orders would count as one form of residency, but we needed another. We returned with our rental agreement a few days later and were told it wouldnt work!There is an obvious lack of communication between sales person and the finance people (who you sign with). The person we signed the paperwork did his best to help us figure it out so we wouldnt have to drive all the way back down to Alamogordo. He allowed us to email him when our renters insurance paper work came in.Id buy a car from them again if we ever needed too! The process was just stressful.

Its been weeks, and I still dont actually have my vehicle. But they have my money! Took 2 tries just to get the transaction started. Then an additional 3 weeks to get it to my local lot, even though the tracking number said it arrived in 5 days. Paid my fees, signed my paperwork, drove it home, and it immediately started having problems. Its now been sitting at the local repair shop for nearly 2 weeks. No follow up, no updates, and no vehicle. Be careful when shopping here!

Great way to purchase you next auto.You dont have the hassles like when you go to a dealer with all the games that the dealer does when trying to get a car.CARMAX makes it quick and simple to purchase your automobile.

Fantastic experience with CarMax they were very helpful and explained concepts to me simply and effectively. They also knew that payment would take a while so they told us to go get dinner and they reimbursed us which was unexpected but very appreciated. It shows that they care about us and our experience there. We had Dov help us out and he was expectional kind and quick to help stood by us the entire way. Overall I am very happy with my experience and would highly recommend!

This was the absolute worst dealership experience I’ve ever had. Juan our sales person was rude snotty and unprofessional. He hardly talked to us. Did not treat us with any respect. When I say us me and my son. We were there to purchase a transfer. A deal and transfer I had already worked out with the call center. And Juan just tore it apart to the point where the deal was unrealistic. Dam all I can say is worst place ever. And I thought other dealerships were hard to deal with. I’d go back to those places anytime compared to CarMax Abq and Juan the sales rep.

I would not recommend this place to anyone whatsoever. They have sold me 2 lemon cars. I had them repair one and they never fixed the problem and insisted it didnt exist. Ive had them hold off on transfers and even give away held and transfer vehicles. Ive dealt with mainly rude people and even had managers and employees lie and turn around and say something else left and right. The vehicles often times are requiring maintainance from the start. The brake pads warn, the wipers needing changing. Wheels being warn down. Ive had things like the ac go out after just 2 months. They may say they have max care but most of these things are not covered. One car I got out of this place even needed a new battery before it even left the lot and had tons of electrical problems. Cars with chips and cracks on windshields. worn down spare tires. Missing rivets. Popped up panels. These are somewhat refurbished auction vehicles and trade ins and it shows. Ive had to wait for 5hrs at a time after all paperwork was done before the car could actually be driven off with with an additional 2 hrs to sign papers. Ive had reps hang up on the phone instead of addressing issues. This place is terrible. Its better to find a finance option that works and go to a dealership and buy new or close to new. Most of the cars are cars they fixed out of auction or trade ins they quickly glance over while selling you on the inspection an guarantees. If you actually look up the prices on these vehicles you will find they are over priced and they justify this by saying well they are all certified and inspected and we guarantee them here.. If you lucked out on a working decent car from here. Im sure you see this place as apples of your eye. YOU WERE LUCKY. The mechanics there are god awful. This company has cost me thousands of dollars. I will be going dealership new next time. Dont bother transferring you will wait a month easily if not more. AVOID this place if you can. There are better options out there.

I absolutely love and appreciate the time and effort that was taken to help me out today. Especially want to thank Tiana and Lena for all your help with my new purchase you both made the process super easy and quick if do everything online 😊. Much thanks!!

The process was straight forward, I was very happy that it didnt turn into a massive sales intervention. I was quoted a price based on my online submission, and after verifying the offer was respected. I was honest about the condition of the car so I am very pleased with how i went.Why not 5 stars? The wait was rather intensive considering there was very little interaction necessary. As straightforward as it was, it was from one waiting area to another. So the one area of improvement is the wait time. Other than that, the process is perfect and when we need to purchase a car we will be checking out CarMax first!

Richard was awesome! Super friendly and more than willing to work with us unlike the previous employee we met, Andrew who wouldn’t even run our application. And wouldn’t stop circling us as we were in the purchase process. Ask for Richard, hes tall and has red hair! Awesome guy!

I bought a car at their El Paso store. I had a few glitches but dealing with the local Albuquerque store was a painless process. I will buy from them again.

Ask for JUAN LUCERO...hes been there eight years (I believe). Hes worked in the Business Offiices AND in Sales. He knows how to help you get the car you want, covers all the details Quickly and Professionally. My family bought two cars from him last month. Oh, and his daughter is a Service Writer!GOOD FOLKS!

Great experience from the shopping, to selecting, shipping, talking with customer service, notifications of status, scheduling delivery, and the actual delivery. Every single step up to delivery was easy, efficient, friendly, professional, and courteous. The only odd thing was getting a printout of all the sales paperwork. We received the printout in the mail, (thats a nice touch as we could have printed) it addressed in handwriting (not as professional as the rest of the process, but ok), with postage due (maybe that was a mistake?). Other than that, very nice.

The buying experience was great. They had the car I wanted no haggling at Carmax. However they seemed very unorganized. I understand we were 10 minutes late to an appointment but the rep couldnt find the car. When he did find it, it was behind 2 other cars and the rep said the battery in one of them was dead. So it seemed like the rep was stalling us to bring the car out to jumpstart the other car. I feel because I made an appointment for the car I wanted they should have had it out on the lot ready to test drive. There was a lot of waiting around for our rep. And when he was available we were waiting for a manager or the business department to sign on things. Our appointment was at 9:30 am. We drove away around 3pm. I expected it to take about 3 hours but 6 hours is ridiculous

Friendly and worked with my son to do his own finance

The sales person assured us this crack in the windshield would be fixed after purchase. He gave us the paperwork for the service department and we had to schedule the repair a month out. Ok thats fine. However, when our appointment date comes, we leave the car there all day as requested, and when we go to pick it up, they said it had already been fixed prior to sale, and they cant do anything else about it. Thats as good as its going to get repaired. This is unacceptable. I would not have purchased a vehicle with a cracked windshield.. We also have the warranty from CarMax and the service department still wont fix it or replace it.While the actual buying process was great, their service department has ruined my experience with CarMax totally.

Spoke to Pam over the phone, she was such a pleasure I almost didnt want to get off. She was truly a joy.

Service call - seamless! Appointment made, appointment kept, did the requested repairs quickly. All timely!

I was in to sell a car as part of settling an estate. Everyone was helpful and courteous. I was a little disappointed that the process took nearly three hours since Id brought all legal documents, lien holder statements, and my DL. Id had an online offer which the appraisal, which only took a few minutes, confirmed. The rest was back office stuff that seemed to take forever. Maybe theres something about that part of the business I dont understand, but the fast and easy part didnt work for me.

Sales was wonderful but the sitting for an hour plus for the business office made the experience not so good they sad three deal s in front of us and one hour later still waiting. Get more people if it takes that long. Gen manager should be helping with business office one person is clearly not enough

My experience at CarMax was the first with them. I was genuinely surprised at how quickly the process went. My salesman was knowledgeable and personable, my closing of documents was also seem less so I really appreciate them for making my experience a good one.I am still waiting on my account information and my tag. But hopefully soon!

Overall pretty good people to deal with, friendly and doing their job in a rushed environment, and in general (aside from unanswered phone calls and messages) the experience was good, in and out of there in two hours, sold my extra car and for the amount I expected.

I was surprised by how easy my visit was. The sales associate went through the contract thoroughly and answered all my questions without hesitation. I am happy to say, I will be going to carmax for my next purchase.

I transferred a car from California to this Carmax. So that can purchase it through financing. However, It’s been more than 3 weeks and nobody has called me to tell me anything about the car.

Kim Neighoff was fantastic to work with - friendly, responsive, and reasonably accommodating. Service department is severely understaffed, but despite it, Ms. Neighoff addressed my issues quickly.

We had a car transferred in from another Carmax. Still, they take a week to prepare it. Wasnt it ready to go at the other Carmax? Ridiculous. Last year I bought a brand new car from Santa Fe Chev Cadillac and was in the new car and out the door in under 3 hours!!!Carmax doesnt care.Santa Fe Chev Cadillac is wonderful to deal with...

When we looking at car prices with the sale person. He said “you won’t be able to finance that” why he was giggling a little bit. So I said I could. So he then turns around and asking me what I do for a living. I have never be so insulted in my life!!!Do not go there at all!!!!!

The entire process to choosing a vehicle, to having it delivered and then test driving it was full of misinformation, bad service and was a total of 15 days longer then what was told to me on what the entire process would look like. Once I bought the vehicle, I had to go to the dealership on 3 different occasions to finally buy the vehicle. I was told to apply for CarMax financing first before I choose my bank to finance it. That was incorrect information and not needed, now I have two credit checks against my credit score due to this misinformation. The staff was not attentive and again mislead me on what the steps were to eventually buy the vehicle. No one ever apologized after I shared the experience, all I wanted in exchanged was understanding and that never happened. My advice is this: if you do not know the answer to a question - do not make it up - just be honest and say you do not know the answer. I would have been totally okay with the associates not knowing the answer. Misleading me on ten different occasions throughout the entire process is what caused the bad experience.

Overall, we got a good price for our trade in and for the new vehicle. However, even though price for both sides of trade were agreed on before hand and had appointment with the sales team, we were there for OVER 5 HOURS. Had to threaten to not do the deal at one point to get the price from online offer for trade in.

I went to CarMax to try to trade in my 2017 Fiat 500e. They let me look on the lot and see what kind of cars they had for sale. I did test drive a 2016 VW beetle and a 2017 VW Passat. But we couldnt make a deal. What a long time ago I did buy a couple of cars from this CarMax before. I had a very good experience a long time ago. Today I also had a good experience looking at vehicles and test driving cars. The car salesman was very professional. If I could go on your app and be able to find a vehicle I probably go back do this CarMax again.

I drove down from Santa Fe to test drive a car and bought it in a few hours. Fastest easiest car buy yet!

My experience was great. I got a CarMax quote from Edmonds which was very good (much better than dealer would give for trade-in). When I went in to the CarMax office they made me an offer that was $300 above the online quote. The whole experience was relaxed and easy - no high-pressure stuff at all. The price was pretty close to retail value and I didnt have the hassle of selling it to strangers on the street. I plan to use CarMax for selling all my vehicles in the future.

The online offer and in person car appraisal process was quick and fair. The business Department experience, however, upon deciding to Sell my Car to CarMax, was extremely slow and full of ridiculous steps. Allow yourself plenty of extra time if selling, especially on a weekend or holiday.A courtesy lift after you sell your vehicle would be a huge boost to customer service.

To be truthful, CarMax was an incredibly frustrating experience. My family and I spent a total of 10 physical hours sitting inside CarMax between three separate appointments. This time does not include the countless hours I spent on the phone with CarMax and my own personal bank to make this buy/trade-in happen. I did not feel cared for or listened to by the team as a whole. It was also difficult that I had to re-explain my situation to each person I interacted with. I am very happy with the vehicle I purchased, however the process was terrible and I will not be buying through CarMax again.

Buying car seemed easy and sales person, Rick was great. BUT, the first time I took the 2018 Honda CRV on the highway, the engine power light came on and I am still waiting for a call back from the service department. I’ve left 2 voicemail messages with no return calls so far. I’m seriously considering returning the vehicle for a refund.

The purchasing and shipping of the vehicle was an easy process. When I received the vehicle I had an issue with the inside lights. Called the sales person who told me to contact the service department. I left several messages with the service department and have yet to get a call back 4 weeks later. Apparently they do not listen to their messages or return calls.

Nice staff and quick service. Went in for an appraisal. We ended up getting a better offer elsewhere but the experience at carmax was pleasant.

I had a car shipped in to Albuquerque and it was very smooth and easy. MARK was awesome making the process easy. I would definitely buy another car from carmax again. Promises made Promises KEPT!!

It was fast and easy. I picked the vehicle I wanted online, and received a call from CarMax internet sales team to follow up on the vehicle history and usage from past owner. I decided then, with all the information I received from sales team that it was the vehicle I wanted and ultimately got. I did most of my paper work over the phone and went in to get my vehicle. Best experience Ive had buying a vehicle. Definitely recommend CarMax to anyone who doesnt have a whole lot of time waiting at a big dealership.

Crazy experience. Got an appraisal for $3k to buy my car, and it expired by 2 days. Called local Carmax to set up appointment to have redone - was on hold for 20 min and no one ever picked up. Went online to make an appointment for appraisal, required I do an online offer. That came at $3,200. Went to appointment, offered $1,500 then they changed it to $2,500, then they changed it to $3,200. When I went in to sell the car 2 days later there was one ahead of me. It took 1 hour and 20 minutes to process carmax buying my car with no lien holder(s), original title, two sets of keys, car already cleared out. This was a very marginal experience.

I bought a 2013 Altima thinkn Im getn something fresh off da lot and the transmission blows, catalytic converter blows these were regular maintenance they should have done before selling me vehicle so check your car well after u purchase because I dont believe they do anything to prep these vehicles for sale to a hard working customer. I may be a Karen but I fell they should have went through the vehicle well before a sale. Least they can do you have a whole mechanic shop in the building

On the positive side, we got a great car and didnt have to drive to California to see it and then drive it all the way back to Albuquerque once we bought it. On the negative side, I couldnt talk to a human unless they called me and it took a long time (+3 weeks) to test drive/buy the car.

Terrible experience. I received an online offer from CarMax to buy my car and made an appointment to accept it. With an appointment for a specific time, I thought someone at CarMax would be expecting me. Nope. (Why bother then?) When I arrived, the signs said to park in a reserved spot and call the number. I parked and called and got a general recorded message stating to press a number if Id like to speak with a live person (um, yes) or to go inside. So I went inside, and there was no one greeting people entering the building to provide information. I stood and looked around. No one met me. So I went to the counter and was asked if I needed help. Never was I asked if I had an appointment. (Why bother making an appointment??) I explained I was there to redeem an online offer. After that the information provided to me was minimal. I spoke to about five people and I never spoke to the same person twice. And, they went through the assessment and offer process all over again. (Doing it online is just to get you in the door -- there is no value to the customer at all, because they do it all at the store any way.) My experience was haphazard, disjointed, inconsistent, some information provided to me was incorrect. The last person who spoke to and helped me and who finally closed the deal was the only person who seemed to take time and care to help me. At one point, when I told him something I had been told, he said, Who told you that?! I said, I dont know; I havent spoken to the same person twice. He heaved a sigh in clear frustration that the process seemed to have broken down. This last guy (Marcus, I think) was kind, patient, and empathic to the fact that by then I had been there for so long. By the time I left, I had been there for over an hour. They were NOT short-staffed.

So lets start out how customer service sucks! I came here to sell my truck first they give me a really low offer, I get past the low offer and still sell. I get all the paperwork to them they tell me to hav a seat we will be about 20 minutes 3 hours later still sitting here. IM JUST SELLING!

I order my Nissan Armada on the 4th of last month ! This place is a joke ! I paid the Transfer fee a month ago exactly and no ones giving me answers ! It sad to say I’m getting Treated this way ! I’m just going somewhere else tomorrow. They can keep my transfer fee ! Just don’t come to this place they don’t care ! I went in person and just got no answer either !

Got the car that I wanted but the wait for the salesperson was too long. Booked my appointment for 630 pm. Salesperson was not ready until 730 pm. Wanted to test drive 2 cars but could only drive 1 because there was not enough time before closing. Update, I recently had my car in to service center for a minor repair. The did an outstanding job of fixing the problem quickly. Special thanks to Mike for keeping me informed of what was being done. I’m was very satisfied.

Horrible experience. Still dealing with a poor quality customer service. They are not addressing my issues. Getting the run around. Not happy at all at this point. Hopefully some kind of upper management will hear this and right the situation.Update. I think they are going to fix my situation. If they do I will re rate to 5 stars

Best experience ever, transaction went super smooth, we love our car, andHendrick_De-Bruijin, and Carlos were super professional.

I sold my vehicle to CarMax after receiving an on-line offer from them for my vehicle. The whole process was highly efficient & pleasant. They honored their on-line offer to me, & made the transaction an easy & enjoyable experience. Great company & great staff! Thank you!

I was honestly expecting my visit to be a pain but I was actually very happy. The process of selling was very easy. I would highly recommend checking them out if you are in the market for buying or selling a vehicle.

Great experience. Quick, easy, and gave me full price for my car. Extremely satisfied.

I mean, I got a car. It was a hassle even though I paid cash(which honestly was the biggest hassle. They were nice enough but neglectful. Everyone seemed distant and like they didnt want to be there. I dont blame them

These people sold my car immediately but when I wanted to return their car they were unavailable. They didnt give me a title to their car so I had no car and they wouldnt give me a loaner. Getting my money back was also a hassle.

My experience was bad customer service was bad everything at Carmax was so UNORGANIZED!! I did not have a great experience here the car that he sold me was bad I had to go back and get a new vehicle I recommend not to come here at this location I called for new Registration and they said they will print out for me but when I get there person at front said they can’t print it for me they lied too much!!! Just wasted my time coming here I thought CARMAX was the best but I guess NOT they just do is LIED and ripped the people off!!!

The easiest car buying process I have ever experienced

I had a car transported from another state. I was told it would take 5-7 days to process inspections once the car arrived. It took two weeks to get my car. Had I known the process was going to be so slow, I would have used another dealership.I then had an appointment to test drive the car, which took nearly an hour of waiting to get service.

This was a seamless process. We saw the car we wanted to purchase online, made the appointment, went on a test drive and purchased. Fastest and most hassle-free two hours Ive spent at any dealership!

What’s the point of making an appointment if we have to wait 30-60 minutes to be seen? No one came out, so we left

Worst car buying experience Ive ever had. Please dont go here.

Called for appointment to see a vehicle..was saw on time, salesman was very helpful..test drove the vehicle & was given a great deal on my trade in.. Very Happy with how they go through every step with you.. thanks CARMAX

IF I COULD GIVE NEGATIVE STARS I WOULDbought car on 1/31I went to Carmax OBVIOUSLY so they can sell me a new vehicle and take my old vehicleCarmax representative did not remove my name off the title even though I have the bill of sale, and the title with her signature showing it was sold to CarmaxThe car I sold Carmax was sold by them to someone else. I received a letter in the mail from the FREAKING DEA saying they seized my property and I now have to file in court in regards to the car I sold to Carmax because they did not remove the car out of my name. On the date of sale, Samantha Lujan confirmed WHEN I ASKED SPECIFICALLY if I needed to do anything else in regards to selling them my vehicle that I would not need to do anything else besides sign my name and they worked with the MVD to remove my name. They SOLD IT TO SOMEONE ELSE WITHOUT REMOVING MY NAME. When I call the location they tell me “oh you didnt mail in xxx piece of paper?”. I LITERALLY ASKED THAT GIRL WHAT I NEEDED TO DO AND SHE SAID NOTHING JUST SIGN IT OVER. When you SELL a car you have the bill of sale and the title signed over. IT IS THEN THE OTHER PERSONS RESPONSIBILITY to then go to MVD and remove the sellers name. CARMAX sold the vehicle to someone else without completing that step.

Great place to get a car Adam and the rest of the staff stayed late so I can drive home todayThanks guys!!!!!!!

Debra was great she was very helpful and nice

This was my second experience selling a car to CarMax. The first was a few years ago at a location in Dallas and everything was quick and seamless. The second experience was a little dicier. I got an online quote and scheduled a time on a Thursday to come in to have the car appraised in person. Because I was coming from Socorro, it was about an 80-mile drive each way. I ended up getting there a few hours early but was able to have the car assessed and they presented me a formal offer that matched the online appraisal, which was great because I feared getting a value that was different given that many places give you inflated offers to get you in the door and then give you something lower once you get there. I went car shopping and bought a new car over the weekend in Colorado and drove back down the following Monday, Memorial Day, to finalize the sale of my old car. I had all of the information, including payoff amount for a 0% loan and ordered a Lyft to go pick up the car to drive up to them, going in the store to see if they could get the payout verification started while I was getting the car. I was referred to the buying office area, where I was asked to send the loan information to an email, I did, and then they said the information wasnt good enough because it didnt have a 16-day payoff amount. I explained that it was a 0% loan so the payoff amount would be the same everyday and then presented a document directly from the company about a payoff that only listed it the payoff amount for one day but did mention there was no finance charge and I was told this still wasnt good enough and that I should come back the next day when banks were open. I explained that I was coming from Socorro and this would mean a 150-mile+ drive, asking if I could at least bring the car there and then complete the process remotely- they said they could give me a parking pass but that Id still have to come back. I had to cancel the Lyft ride, which resulted in $3.75 fee, then come back the next day, wasting two-hours of driving time. I rushed up there after work, hoping I got in before the bank I had the loan with closed. The bank also sent me a separate payoff amount, which stated it was good for 11 days, and that had me worried because it wasnt the 16 CarMax requested. When I got there, the person who helped me insinuated that I should have been able to be good to go with what I had the day before and apologized, saying that they dont often see 0% loans, which was frustrating. Then I had to sit for over an hour for them to process everything, which I felt they should have at least expedited given that I had already wasted an extra trip. Everything finally got done and I got a check for the positive equity the same day (big upgrade from the experience I had last year selling to a dealer, where it took nearly three months), but the lack of clear communication and the waiting detracted away from the experience significantly, especially with the extra drive. I feel something should have been done to address that.

Nice selection of vehicles.. WOULD Recommend$!

Awesome place looking forward to getting a vehicle at car max

Their system is still down. No one can make pmts. Needless to say.

Not a bad experience at all and it didnt take all day either. good selection of cars to view and there are more that can be shipped to your local Carmax so there are limitless # of car choices!

No pressure sales.Clean car, vast inventory.Good customer service.

No hassles, no haggling, no pressure. Its a good experience.

Friendly, busy, staff, prices are pretty good. The trade in is not as good as I wanted. So check around for better trade in value for your car, they will try to low ball on your trade in.

My Brother told me the only way to buy a car is through CARMAX. Having completed my purchase now I have to agree 100%. From start to finish the CARMAX team was on point, lived up to their commitments and led me down the path to the exact car I wanted below my budget. COULD NOT BE HAPPIER!!!

Very good working ppl at this dealership. Very helpful and nice to there customer.

I’ve had my truck a couple weeks and noticed the tires were low on tread. I took it in to the service office and they scheduled me an appointment within the week- agreed to replace the tires. No hassle, no problems. Great service.

Did not want to help us.Mark was our salesman. Not helpful.He seemed annoyed that he had to start his day by ACTUALLY doing his job.Not funny. Did nothing to help.After speaking to management on the phone, NO follow- up. NO call back.My interactions with CarMax were very negative.I felt bad all day after dealing with rude people who dont understand the true nature of their job ....SERVICE.

The visit started out good, my “agent” Edgar Perez was friendly & professional. I took the vehicle I was interested in for a test drive. In the end I made the decision to purchase. I went back to my bank to pick up the check for payment in full. Here is the part that did not go to my satisfaction especially as I just paid in full for my vehicle. Edgar told me he would have the vehicle prepared for express checkout which he said included a cleaning, wash, gas tank fill up and it would be ready by 5:30pm. I returned to Carmax at approximately 5:50 with check in hand, the other “agent” I don’t recall him name started the process of checking my trade in vehicle in, and signing paperwork/documents for purchase. At delivery time the vehicle was not washed, cleaned or gassed up. I advised Mr ? Who was my “agent” for documents as I mentioned, he said he would go check into it. About 15 min later he came back and said your ready to go. I took possession of keys and vehicle, dissatisfaction with the rush job, windows streaked, quick exterior rinse, minimal interior probably just quick vacuum. A less than half a tank of gas. The next dissatisfaction I want to mention is Edgar stated 3 months of satellite radio, have the truck 4 days now. No satellite radio and I also emailed Edgar Perez (Albuquerque location) this same info I’m telling you. To this point no response! So was I expecting too much? Or is this standard Carmax customer service? I’m a discerning customer with the means to choose another option and it takes just one employee or incident to ruin a good experience into a bad experience. I’ll give Edgar the remainder of the week, Come Monday next week I’ll make a decision if I have not heard back. My thing is, just reply one way or the other, let me know where I stand, Yes we were supposed to clean your vehicle and gas it up or no that’s not what we offer. But don’t just ignore me, that’s the worst thing if your in the business of customer service and satisfaction.

We are a transporter for them and they did a great job very kind super helpful not rude

Dont buy a car from this store. If youre having a car shipped to New Mexico, ship it to the store in Santa Fe. They will claim to have a hold on it for you but then sell it to someone else. I have proof of this happening.

It took longer than I expected but probably because it was Saturday. They honored my initial quote and it was painless. I would do this again if the need arose.

I was upset with how Carmax customer service was handling our purchase after 6 weeks of calls with no resolution So, we were FINALLY connected with the local dealership. Juan was assigned to us as our sales representative. He took care of everything and restored our faith. He is the reason we continued with Carmax. He took our bad experience and made it positive. If you are looking for a car, ask for Juan Lucero. He is professional, knowledgeable and hard working. Carmax is lucky to have him. Thanks Juan!!

Really great experience! I ordered my car from the website, it arrived at the local dealership earlier than expected. I test drove, traded in my old vehicle and financed at the local dealership. Very nice people at this dealership, professional, courteous and they know their stuff so no mistakes and missteps. This is the third great car buying/car selling experience I have had with CarMax. Highly, highly recommend CarMax over the other nationwide online car dealer with the glossy ads and vending machines.

This is got to be the worse car lot in Albuquerque. Poor customer service, no call back. No communication. Was promised refund on tires,nothing. Windshield washer reservoir is leaking and they want me to replace it and give them the invoice??? Wth …. Never again carmax

Very helpful and easy to work with. Didn’t get the car I wanted but they helped me get into a car that was right for me and gave me words of encouragement to keep up with everything and come back to get the same kind of car I want in the next year. After every car dealership I went to after my car was totaled, this was by far the best I’ve dealt with. 🙏🏼I will keep doing business with them in the future as well.They aren’t the pushy kind of dealership and work with all credit scores. I like that!

SO fast, so very organized. I was very impressed with Carmax and the entire process

Quicker experience than I thought it would be. Just make sure you bring all your paperwork and more. Efficient and friendly. Would definitely purchase another vehicle from them in future.

Great car shopping experience, when you can get an attendant to help you. No hassle, no frills car buying experience

Very inpersonabable. I ordered a car to ship in. They gave me the run around for 2 weeks about seeing the car. I will never do business with them. Btw I bought the same car at a different place for less.