ProSource of Albuquerque
2400 Midtown Pl NE, Albuquerque, NM 87107, United States
ProSource of Albuquerque
Review №1

They took extremely good care of us. Carla is the best.

Review №2

ProSource of Albuquerque was a choise for us! They have a beautiful showroom with abundant options to choose from, convenient hours, and amazing service! Our new carpet is plush, looks great, and feels even better. In fact, weve been so pleased with Shawn and the ProSource team, that well be ordering more carpet soon. Thank you!

Review №3

Ill think about changing my review from 1 star if we ever get our counters. When I ordered the counters and sink, they said it would take about 3 weeks... 5 weeks later after numerous phone calls, they finally come by. You need to disconnect the sink yourself, well have to reschedule. 3 weeks later... I have the sink all disconnected and loose, but now they claim I shouldve removed the old countertops! I threw a fit and they agreed to remove them. Then they discovered that the template guy had assumed there was a support where there was not a support. So they have to figure out what to do. I dont know if well ever get those counters. Its time to think about filing a police report.

Review №4

We had an issue that was promptly resolved by management at ProSource. An independent contractor used our card information to purchase hundreds of dollars worth of carpet after we had already given him the cash to do so.After unsuccessful attempts to retrieve the money from the contractor without the slightest response, Sean at ProSource offered to refund the money, stating that he would handle the issue with the contractor.Its good to know that management like Sean and companies like ProSource stand behind their integrity and back up their customers where needed. I will be sure to spread the word that ProSource is an honest, charismatic business with pristine management and should not be overlooked or taken for granted.Thanks again Sean and ProSource.

Review №5

Very helpful. Very nice people. Lots, lots, and even more Lots floor coverings.

Review №6

About a month ago I had some linoleum put in our downstairs. The installers put seams in some really bad places, patched up with some pieces by the wall. Just all around did a bad job. We moved the couch a few feet and it ripped a spot on the flooring, we called and had the most rudest experience and was just floored by the response. After that we had another spot come unglued in the laundry room, and come to realize they left the old flooring on a portion of the room! We were quoted 1600.00 which included removing the old flooring. We actually removed most of it for them beforehand, and I personally asked if they would remove the rest in the laundry room before they install. I’m disgusted by the horrible work, but don’t know what to do at this point because of the terrible customer service! Tried adding a photo but couldn’t.

Review №7

What a rudeness and lazinessToday I and my husband went there to look at hardwood flooring for the house we are going to build (~2000 square feet hardwood). When we entered the store the gentleman on the desk told us they are doing wholesale only, we told him we have a builder and gave our builders name. He said he will find somebody to help us . Meanwhile a lady was helping another customer and they just left about a min after we entered the store.We started to look around. There were no other customers in the store. About after 10 min my husband went back to the desk and asked help if someone can help us. The lady came along and she asked who are we working with. We told her who we are working with and I asked her if they are working with that builder. She said no but they would like to work with him. Then we started ask question such as why engineered hardwood is preferred at Albuquerque, what are the differences between the stain and such. Then suddenly she said she will let us to look around and the store closes at noon. When she said this it was ~11:40 am. Then she left. She spent only 2-3 min with us.Both my husband and I find that behavior very rude and not eager to make business. We did not hang around longer,. When we got out the lady and the gentleman were just sitting. I know why our builder does not work with them now. Who wants to work with rude and lazy people anyway. They dont deserve any business.

Review №8

I have purchased tile and flooring for a few projects, great service and pricing!

Review №9

Im afraid that I have to add to the growing lists of negative experiences at the Albuquerque office. Please know that if, for whatever reason, you make a mistake with your purchase, you will be required to simply eat that mistake. Their return policy is horrendous.We paid $576 to buy backsplash tile only to find that the color tone was off. BTW, I suspect that they forgot to process my order initially, as they missed their promised delivery date. (Avoid Carla as a sales person if you still decide to go there)We asked if we could return, knowing that we would need to pay a restocking fee.They charge a $75 service charge, a 25% restock fee, and freight. Get this... the freight I paid to buy the tile was $40. The freight charge for return is $200! I asked if I could use my own freight service and was denied.I was told my refund would have been ~$100.No thanks, Prosource. Ive spent close to $40k on tile, counters, wood in the last year. I gave you a try and you lost my business. I was willing to pay a reasonable restocking and return ship fee, but 80% is ludicrous. Way to bend your customers over and ream them.Looks like Ill be sticking with Floor and Decor.Insert hollow/canned management response thanking me for my feedback here vvv.

Review №10

This company appears great until they get your money. We have been waiting six weeks for our flooring to come in. We are still waiting for the custom vanity that we were told would take 5 weeks. They have no clue when it will be here. I do bot recommend using this company unless you want to wait for your product indefinitely.

Review №11

I took over a project from someone who had been working with Carla at ProSource. I found her customer service skills weak. Fortunately I was able to obtain what I needed from one of her colleagues.

Review №12

I had a very positive experience here and would definitely recommend all my friends/family to stop by here and view their incredible showroom. I am a senior interior designer student and last semester I picked all my floor and wall materials from Pro Sources for my project. Especially, It was a great experience working with Dale, Jason and Robert. They helped me a lot there, every time when I was there they took time to explain and bring new facts about their products. I never felt rushed and they were more than happy to answer any questions I had along the way. I cant recommend this place enough, and the fact that they actually care about your experience is something thats hard to find these days. Honestly that alone will keep me recommending Pro-Source to everyone I know, and the amazing high quality product is a great bonus too. Thank You for Your Great Service!!!

Review №13

What a gem of a company here inAlbuquerque! I was completely gobsmacked at the selection and quality of tile flooring products available. Found the perfect (!!) tiles for our remodeling project at a price that was so reasonable youd call me a fibber if I published it here. And service!! Gary and the team should write a manual on how to treat customers. Note to all contractors: if youre not affiliated with ProSource of Albuquerque, you should be; youd be doing your customers a huge favor.

Review №14

Had the greatest experience here! The staff is so friendly. The lady who helped me was so helpful & so informative about their products. They let you take the samples home to look & return them within 48 hours, which is so great. They have price tags on most of their products or they can figure out for you if requested. They offer so many great products which I havent even seen anywhere else. I totally recommend this place to people who are going to have their home remodeled.

Review №15

Great service for contractors. Great selection for customers. Tons of options not found in the big box stores. Awesome customer service!!!

Review №16

Things were fine until they delivered our hardwood flooring and went downhill rapidly thereafter. Firstly, they refused to do anything about the damaged boxes and said we should just use them for cuts -- even when the boxes were damaged in the middle of the boards. When we wanted to order additional transition pieces, the sales rep named Carla did not call back or follow up on my questions and when I finally got to speak with her she said it will take another month to get the order! Really poor customer service after spending thousands of dollars. Spend your money elsewhere...

Review №17

I have purchased all of my personal home needs through pro source and have had nothing but the best experience. So much that I have had several family/friends/ and clients speak the exact same per my recommendations. If you make Prosource Albuquerque your first stop you wont have to make another one.

Review №18

I have used ProSource for my personal home and many rentals that we own. I have also referred them to my family and friends. From counter-tops to flooring, and everything in between, they have it and love it. They have always treated me and those that I have referred right. I will never buy from any other flooring company again! ProSource is number one for me!

Review №19

I have worked with ProSource of Albuquerque for years. They have always delivered great service. I send clients to the showroom and I trust they will be taken care of professionally.I benefit from their knowledge and expertise, and value the relationship. thanks to all the crew, Don Lewis

Review №20

Excellent selection and service. Thank you

Review №21

Dale was very helpful, he took the time to make sure that I had the right product for the job.

Review №22

We bought our wood from ProSource. When there was an issue, they immediately resolved it and made sure we were satisfied. Thanks Dale and team!

Review №23

Excellent as always...they ate are always so helpful. Love Jason Jones and Shawn and Carla..all of them.😁

Review №24

Keifer has been really great to work with.

Review №25

Excellent service! Glen was great to work with and the pricing was awesome

Review №26

I received friendly, professional service from Jason Jones and plan on using ProSource for my future flooring plans, and kitchen cabinets.

Review №27

I used prosource for new wood floors, carpet, and an entire kitchen and bathroom remodel. Great selection, service, and prices.

Review №28

Well they had the order ready for pickup like they said.all is good.

Review №29

Pro Source has gone above to make sure they I am happy with the granite installation for my fireplace. Very good customer service.

Review №30

Very helpful, Glen guided me finding carpets that interested me.

Review №31

Great place friendly staff good prices

Review №32

Great deals and awesome knowledgeable people..

Review №33

Professional staff, excellent materials.

Review №34

Helpful, good price

Review №35

Great working with this company!

Review №36

Great selection

Review №37

Good tile

60 Photos
4.3 Rating
  • Address:2400 Midtown Pl NE, Albuquerque, NM 87107, United States
  • Site:
  • Phone:+1 505-226-8175
  • Cabinet store
  • Bathroom remodeler
  • Home improvement store
  • Carpet store
  • Countertop store
  • Flooring store
  • Kitchen remodeler
  • Tile store
  • Wholesaler
  • Wood and laminate flooring supplier
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:9AM–12PM
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Health & safety
  • Mask required:Yes
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