Im the type of person thats already wary about authorized retailers regardless of the company they piggy back off of. And unfortunately my experience here proved no different. Either the employees that I worked with lacked the proper knowledge to accomplish what needed to be done or the store really does have limitations because they are an independent. Regardless of what the case may be, I cant recommend this place.

NEVER SHOPPPPPP HERREEEE EVERRR so I go to Verizon about 4 weeks ago when the new iPhone 13 pro max I understand there not in stock so the guy tells me to come in the 29th of October and that’s ok no problem. But as the 29th came around I called and called no phone but I call the 29th and they said they tried to call me a bunch of times (they never called once I walk in and my number is there on the counter lol the lady Malaika C told me to make a quick call to make sure it worked so I call the number on the paper it rang no problem and she also said she was the one who sold me the phone and I had to be there before she left at 5 so I have to leave work because your shift ends at 5 pm hmm interesting anyways the bill was over 100 more than they originally told me Just overall the worst person to work there I’ happen to work as a automotive salesman so I know how you should treat customers and i must say im going to at&t to see if I can get a plan with them and I have 30 days to bring back phone

Toke is outstanding! Knowledgeable, asking good questions, listening to my answers to assess my needs and desires, then fulfilling them without pressured upselling. Then completely setting up my phone. He even transferred all my stuff from the old phone. Well done!

First time using this store. Staff member that helped us was professional, courteous and very helpful. A pleasure to deal with. Thank you Toke.

Really helpful. Fast & Great service. Happy with whole experience. Marcel was super helpful.

The attendant was knowledgeable and understanding and quickly helped me

The staff were very friendly and professional but the supervisor would not allow them to help me activate a new phone because I was a Verizon PrePaid customer and not a Verizon Contract customer.

She was very nice and had patient and answered all my questions and offered me deals on the now Google pixel phone. I liked her great service

Walked in the guy was super nice took his time to make sure everything in my account was all good. An helped me upgrade my current iPhone to the newest one. If you about 30-45 min would recommend this store!

Matt was totally professional and personable.He knew what he was doing with setting up my new phone!Give him a raise!

Thank you Malika C. Paid bill in this Verizon store today and I was glad I went in. In and out and store rep Malika C was very efficient and would not let me leave until the computer said transaction was good. Again thank you Malika C

Excellent customer service. I dealt with a real professional, who made me want to go back to Verizonwireless for internet service providers services. Malikka was great.

Malikka was great! Very nice and explained everything well. 10/10 service!

A huge thank you to Toke & Marcel! We walked into the store in a time crunch in hopes of upgrading 2 phones. They got us in and out very quickly and we’re a pleasure to work with. Thanks guys!

Excellent service, competent and friendly! Toke and Malika were extremely helpful and patient in answering all our questions. Thank you!

I will never return here. The guy could careless about what I wanted, kept looking at his nails as the tablet loaded up. I walked out and went to the other one up the street. Avoid this location.

The staff was very friendly and helpful I told marcel what I was looking for and he helped we quickly find the item I needed

I went in there to upgrade to the iPhone 12 and did. All three guys there jumped in to expedite the transaction and all went smoothly.

Wonderful experience at this verizon. The staff and especially the general manager were, knowledgeable and courteous.

Great people that know how to do their job. I had a good experience to receive high quality assistance.

Matthew was quick easy and amazing service. Walked into the best service:)

Super quick service and the price was right for my accessories.

They were very patient and informative. Process took a bit but has extremely helpful

It wasn’t the fastest but he was nice

Not even open at 10:20 so dont believe google.

Great customer service . Quick in and out no hassle

Great service! Very professional.

Super service, answered all my questions,and showed me all the new features.

Walked into the store and was completely ignored. Not really sure what I expected when I walked into a Verizon store but that was not it. Zero customer service.

Very good service I would highly recommend this store

My experience at this site was phenomenal. The entire staff acted as a team in helping me with what was a rather convoluted problem. They all ( including managers ) took the extra time necessary for me to feel accommodated and satisfied.I would not hesitate to return there for further products or just for tech support.The space was particularly welcoming.Ive been a valued Verizon customer for years, this is the kind of treatment that makes me feel like Jim belong here.

Awesome customer service. My phone became inoperable while out of town and I needed a new phone fast. Kristen, the first Verizon rep I dealt with, was fantastic. She tried to first salvage my phone and when that became impossible she showed me different options for a new phone. I then met managers Antaeus and Dena who were both extremely customer-focused and helped me make the right decision on a phone. Kristen made sure all my information for my old phone got transferred over and even was able to save the music that I had on the old phone.They spent more than hour and a half with me to make sure I got the right phone and that it was all installed properly. I left very impressed with the people at this location. As someone whos in business Im not often that impressed. Thankfully this time I was.

Walked in to upgrade my phone, and it took no time at all.Marcel made sure I had everything set up just the way I wanted it, and I walked away happy. 🌟👌🌟

Best experience I’ve had shopping with Verizon.

Best service at a Verizon EVER . Manager Antaeus was extremely helpful. Excellent service as well as entertaining. He knows his stuff and actively search for ways to save us money. Best Store in the area. He Deserves a raise Verizon he is well worth it !

If I could rate this place a ZERO I would. Stopped by to upgrade phone. Alex the lazy sales clerk got annoyed because we asked her to answer questions. Her annoyance turned into blatant disrespect. When we said we didn’t have to purchase a new phone there she responded, good 😱. We asked to speak with manager and get this he was standing right there. Jared Houser (the manager) sat back as his staff demonstrated the lowest level of customer service possible. AVOID this place. Staff as very young, immature and the manager has NO VOICE or leadership skills. Go anywhere BUT HERE.

We were at the one inside colonie center it was during Christmas time and nobody was in the store at the time besides us and the people that work there so they probably a little bored I was asking a question about a phone on my account and the person did answer the question but its the way they answer the question like they didnt care I would hope that you fix that at your Verizon store in the mall and I have been with Verizon for over 6 years I would like a little respectSo I give your store 45 Star with a -10The end and be well

I am still in shock with the service I received. I went into the store this afternoon and I was greeted by an employee who was sitting in the guest chairs by the door. I told him that my phone doesn’t get service 75% of the time and I drop a lot of calls. He grabs the phone out of my hand and opens ALL of my apps, checked to see if my software was up to date, and checked my google maps (which I said I had the most issues with). He hands my phone back to me and goes “It works for me.” And then walked away and went back to talking to the other 4 employees in the store. I will not return to this store again and I am looking into a different provider.

Horrible business! They will sell you on stuff that you didnt know you needed and not explain the monthly fees involved with anything that you get aside from the primary phone. For example, I took some devices off of my plan and they gave me a tablet for free. But its not really free theres a $20 access charge per month that they did not tell me about. I only found out about it when I went to a real Verizon store and they broke down my plan for me. Additionally, I didnt end up with the phone that I really wanted because the salesman sort of pushed this other phone on me and convinced me that it was the superior product. As it turns out, I really dont like the phone that I bought and I wish I had gotten the other one that I really wanted. Its my fault for being susceptible to salesman tactics, but in the end I have a major resentment against Victra and will make sure that I only go to true Verizon Wireless stores in the future. And in case youre wondering, I only came to the conclusion that I should switch phones, but it was beyond the 14 day return policy. So I am going to get used to this phone that I got because I have no choice. Hey its only two years.

Very professional atmosphere and amazing customer service. The Store Manager Bryan is very knowledgeable and Kind and ensures that his staff is the very same way. My family members have gone to this store exclusively for the great service thats being given. Highly recommend this location throughout the Capital District Area!!

Noel was absolutely amazing! I came in to just get a case and he explained my account and the deals that were available to me. I walked out with a brand new amazing phone and a tablet. Everything was clearly explained and I am so happy with my gadgets. He was extremely helpful and set up everything for the helpless techie that I am. Highly recommend this store and especially Noel! Ill see him for my next upgrade in the future .

I just had an excellent experience at Verizon. Noel helped me and not only did he figure out just what was wrong with my phone and fix it, but he was so pleasant, so patient and totally helpful. Also extremely pleasant and helpful was store manager Antaeus. Thank you so much to both of these exemplary employees!

Just went in to this store, braced for the worst, and had what was indubitably the best experience I’ve ever had in a phone store. I usually leave frustrated and shedding angry tears.NOT TODAY!Matthew is awesome and a credit to Verizon.

I had an excellent experience at this location! Ronald, the Sales Associate that assisted me, was very patient with my questions and answered everything honestly. I was in the midst of a phone upgrade and initially hesitated with a non-corporate location. After my most recent visit here, I’ve actually felt more welcomed and assisted than at a corporate location. I would highly recommend this location to anyone.

Noel .. did an amazing job helping my husband and I choose new phones. He was patient and knowledgeable. Noel was able to transfer our data on both phones with ease. Thanks again!

The employees at this store were extremely helpful, patient, and kind - and they went above and beyond to help me with an upgrade. I would definitely recommend this store location! Because of issues with my account (that had nothing to do with this store), I spent quite a while in this location while they worked to get things straightened out (always with a smile!) and I witnessed the employees here providing excellent customer service to every person who walked into the store. It is clear that this store takes great customer service seriously!

Had a great experience at this Verizon store. Asia, the rep who worked with us, was wonderful. Explained all of our options, listened to all of our questions and answered them in terms we understood, showed tremendous patience for two old folks who are not tech savvy, did not try to oversell us on something we didnt need, was incredibly knowledgeable and was pleasant and cheerful throughout. We were honored to have had her as our rep.

Me & my brother went into this location at Colonie Center to do an upgrade. There we were helped by Felicia; i assumed that she was the manager since she seemed so professional and personable. This was one of the best experiences i have ever had at a wireless store. Not only did she help us complete the upgrade but she even told us some inexpensive ways to help us protect our phones and our personal information on them. If you ever go in to this location be sure to ask for her. Just make sure sure when you leave you dont say bye Felicia ... you might embarrass her.

I went in looking to replace my busted phone through the insurance plan I had purchased with the phone. The girl bypassed the protection plan and ended up selling me a new phone at full price, applied a $55 screen protector to the phone that I specifically said I didnt want, all just to get the commission. She spent the entire time I was there talking to the other employees about he she was going to spend my commission. I didnt realize what she had done until I got home. I went back the next day to get it reversed and go through the protection plan, and she said I had waived that option when I was there, and called me a liar in front of other customers when I asked her why I would want to pay for 2 full price phones instead of getting a broken one replaced.Im addition, since they are not an actual Verizon location, but rather a third party company, they will tell you to call Verizon customer service when you have issues (like they told me), but Verizon customer service cant do anything to help you since they are third party. Also, they can set their own prices for everything, which tend to be higher than an actual Verizon location.Go to the Latham store off Exit 6, they are an actual Verizon location. Everyone there was incredibly helpful to me when I was trying to figure out how to get this all reversed. They still work on commission (all locations do), but they dont talk about it in front of you.FOLLOW UP: After emailing the customer feedback line and explaining the situation, I was again told that the items I specifically stated I did not want would not be refunded to me. I again stated that I was taken advantage of, and that the employee knowingly did so, and that I expected that amount to be refunded to me. I have not heard back from them since. I will be contacting my credit card company to dispute the charge.

Alexandra was amazing I can in frustrated and she made everything better while helping me she still was helping other customers stayed late with me until issue was resolved she’s the best there thanks and I will be enjoying my 11 pro max

Virgil the store manager has excellentcustomer service abilities. He is calm and willing to help fix concerns that prove to be complicated and time consuming. He and his staff maintains a smile, calm speech and understanding. I had a great experience

So I came into the store, and had immediate customer service! Not only immediate but fantastic customer service. The manager Virgil and Akira are the most best reps in the store ever! Not only did they provide phone service but also kid service while we were trying to figure it all out and my kids loved them! Jesus they blessed me with 3 iPhone 8 +’s and a GREAT DEAL! Prior to this I went to every other carrier in the mall and they were all miserable and not willing to help at all. I promise to everyone who reads this you will have a wonderful experience from these two and will NOT regret it. Best I ever experienced with any carrier’

The sales kid (I cant really call him a man) wouldnt let me use the rebate to pay the phone bill. He kept trying to force accessories on me and wouldnt give me my phone until he updated the OS, something which I couldve done at home. Instead, he kept me there 2 1/2 hours when I had stuff to do. Normally I receive prompt service from them but not this most recent time. If it wasnt for the fact that that was the only Verizon store within close distance of my apartment, I wouldve just gone to another one.

Antaeus and Kenneth thank you for spending time out of your busy schedule helping us today with all our questions as we gear toward the next steps in our future with Verizon. You were extremely customer focused and the best Verizon store we have been in yet. A great balance of personality and professionalism. We look forward to doing business with you in the near future.TJ and Liz

Went in to pay off my device and trade it in toward a new one. The GM was assisting me and knew I was looking at what my total monthly payment would be at the end of the transaction. Told me to pick out a good home case and screen protector. Told him I usually got them from Apple. He said that it was just a special cause I was in the store that day and I’d be walking out paying nothing for them. Ok fine. Once I got home and looked at the receipt for $70 which I was led to believe was just taxes, I found the GM had discounted the screen protector and phone case and took it out of the trade in value of my old device, leaving me with a higher overall monthly payment. Super shady. I went in the next day and returned the phone case but was stuck with a now $28 phone screen protector (same thing available for $6 for 2 on Amazon) because it was already on my phone. Yeah, it had a warranty where you pay $10 to ship a new protector...still cheaper on Amazon, or anywhere for that matter. Asked for the GM to contact me to resolve the issue. Haven’t heard from him in about 3 weeks now. Go ANYWHERE else for your VZW service needs. Shady business practices and they take care of themselves, not the customers needs.

Sam was amazingly helpful with my trade in!

This is not a Verizon factory store.I purchased 3 phones here last month, and all have been getting sales calls.They sell your info to outside vendors.They threw in a car charger, screen protector, and phone case. Later realised they charged $100 for them. I know, my own fault i should have known.But they were friendly.However, I will never return here again.

Good Service, at first I didnt understand my new devices or how I would use them. I came back in to return and they took the time to explain and coach me on how to use my new devices as well as educated me on the proper way to care for my devices, although it took some time it was very informative. I felt like family vs a dollar sign. The new staff there are great and very friendly.

Malik and manager Antaeus saved me from the most stressful Verizon experience I have ever been through. I contacted multiple locations needing help on filing an insurance claim and nobody could give me the information I needed to get started until I came here. They know all about the quality products and if I had went there to purchase the phone in the beginning I would have avoided the damages all together. They direct you towards the best and are really the nicest and most personable employees Ive experienced to date and treat you like family. They will be my only two Verizon employees I deal with going forward. Thank you again guys!!

Virgil and Noel were extremely helpful making sure everything transferred over to my phone and that I got the best deal possible. Thanks guys! (Also Noels laugh is great)

Amazing people! Once you walk in, you’ll feel the friendly environment. I’ve been to other places and it took me hours to get a small thing done. I got a phone, went through the whole process of transferring my information, trading my old phone, getting lots of things in promotion (I mean it when I say a lot!) and then walked out in less than 40 minutes. Definitely try their store and ask for Felisha or Virgil.

Entire team was awesome. Antaeus Crane In particular looked at our account and saved us money by removing services we no longer use & replacing with services we want. Great experience will definitely come back and now consider this a true home store.

Anataeus is amazing. He looked through at our family account and worked hard to get us the most savings while upgrading us to the unlimited plan! Saved us 60 bucks a month, cant recommend enough. Best staff Ive ever interacted with.

Experience was nice and got us all set up. Fees were not explained as they charged $19.99 to setup each phone. I guess it is buyer beware. Didnt realize I was being charged until I looked at receipt when I got home. When I was checking out I asked what the charges were for and he told me it was for taxes on the phones.

Had a wonderful experience with this store. Felisha was very helpful and answered all of my questions. She got everything i needed in order and made the whole transaction very pleasant. This store will be my go to store from now on.

Noel was very professional. Well knowledgeable, energetic and very courteous. He answered all of my concerns. It was a pleasure meeting him. I will definitely come and patronize this store again.

Noel was the ideal image of customer service. He went above and beyond, and I cant say that there could ever be a better representative. He was literally perfect. Malik also did a wonderful job assisting and made the process more pleasant. Could not have asked for a better experience.

Walked in to view a phone and a rep with cool locs, walked right up to us to chat and offer help! Super cool and not pushy.

Noel and Malik were wonderful and helpful with installing my hum system. They were knowledgeable and helped save on my monthly bill. Go see them!

I had the best experience at the Verizon in Colonie. Asia was so helpful and set everything up for me. All the staff were very nice and patient!

Noel and Felisha were so amazing. I was helped and everything was explained to me carefully. Love the store and the employees.

Great service. Went to Crossgates first and was ignored. So we decided to go to Colonie Center. Noel waited on us and was helpful and patient. He restored my faith in Verizon.

Virgil was super helpful- excellent customer service! Thanasia and Jared were also super friendly and helpful as well! They all spent time helping us!

Antaeus and the team at this store are amazing. We needed to change carriers, port numbers, and purchase new phones -- a lengthy process, but the team was helpful and friendly, and communicated each step as we went through it. I highly recommend this store! Thanks, Antaeus!

Best phone service but youll pay for it

I was at the Verizon Store in Albany, N.Y. at Colonie Center Mall. This man Ronald Wade, was very helpful. My phone fell in water. Ronald got it and put it in the redux machine. He got it working. He was very professional, very helpful and is an asset to the store.

Great store! I tried another store and met with disappointment, however this store was amazing. Noel, did everything possible to make me a satisfied customer and he succeeded! Great job! Also thanks to Malik who helped as well.

Excellent service! Noel was very attentive, super awesome. Wonderful service the moment we walked in.

Clean store, quick service!

Malik, Noel & Akita were Absolutely Amazing! They were extremely helpful and explained everything in a clear way. They are professional, friendly & extremely knowledgeable! Total asset to the company! 😀

Noel is awesome. Super respectful and helped me every step of the way. Couldnt have asked for a better experience.

Marcel G was less than helpful- after charging me for a file transfer that he couldnt do... he then gave me an attitude saying well Im standing here doing it... aka doing nothing except something that I could do through an app!? Then after telling him i will go to an actual verizon store he gave me back my unactivated phone and told me i was a huge waste of his time Im sorry!? The fact that hes incapable of doing his job is now my fault!? Wont ever be back to this location

Came in to the store to get my phone transferred & not only did I get excellent service from Nijae Boyd but he took hours out of his day to figure my content transfer out & helped me pick out a case also put my screen protector on. I recommend this location whenever shopping for a new phone & definetly the sales rep Nijae.

I was very disappointed with their customer service and would not recommend going there.

The Comfort level that I experience at your Colonie Center location is so totally Above and Beyond. I go out of my way from my home to work with Felisha, Malik and Asia. If they are ever moved from this locale due to promotion or your need for your best I will find them for the total satisfaction that I imagine everyone experiences with them. Sincerely, Anna Brickman

Thanasia was AMAZING! She was awesome, knew exactly what I needed, and had such a great sense of humor! 10/10 recommend you go see her for help at Verizon :)

Antaeus was wonderful to work with and extremely helpful. We came in right at store opening on Sunday and were promptly helped, 5-star service.

Noel was wonderful. Went to different Verizon and Noel was the only rep that listened to me and came up with a plan tiered to what I wanted. Go to him. He is the man.

Noel was awesome! Got everything we needed and more! Very happy with the service we received. What a wonderful employee.

Wish I could rate this store a zero. This is not a true Verizon store and instead a Victra wireless store. I was entirely mislead and worked over from the moment I entered. If you buy anything from this store they will try to up sell you and mislead you into thinking you’re getting a deal. Notice I didn’t say lie, they are careful not to lie but they certainly know what they’re doing. Which is why the manager is quick to be defensive - HE KNOWS HE’S A SCAM!!

He was kind and gave me the information I needed.

I came in in a rush, and immediately Antaeus was there to assist me. Had been awhile since I traded in a phone and he answered all of my questions. He was patient and VERY knowledgeable about his job. Give him a raise!

Came in with an issue, left satisfied. Virgil and Malik offered a total solution. Even got my photos off my broken phone. Love you guys

Stopped at Colonie Center store with massaging problem. Spoke to Nijae (verizon presentative ).He solved my problem. Nijae was very personable, knowledgeable and professional.He. Is a valuable asset to Verizon and myself.

Antaeus and his staff were incredibly helpful and informative. The environment was clean and they were not pushy and answered all our questions.

At the verizon store in colonies center mall. Noel was the sales associate,The entire staff Ronald,Felisha and Akira were the best. Ended up leaving with 2 new s8 phones. I have been to many Verizon stores in the capital district,but by far this is the best one. I highly recommend for the customer service.

Incredibly helpful until they couldnt transfer my phone information and then left me to wait over half an hour to cancel my contact, further irritated by the gentlemen taking a customer that came in after I was already being helped.

Store manager Virgil and sales consultant Asia immediately fixed my issue and made recommendations that totally made sense. Such a friendly bunch. Keep up the good works guys.

Colonies center has the best associates and the best customer service for all the Verizon stores in the area. I highly reccomend that if you need accurate friendly service this is the store to visit.

We went there with a defective phone ( will not charge, says theres moisture detected, this phone has never been wet, its a known defect for this phone) and waited for an hour without even an acknowledgement that we were there, only to be told that the phone that we still owed 400.00 on was out of warranty by a week and that there was nothing anyone was going to do to help us. Awful awful service.