I contacted their service department on August 20th and spoke to Steve regarding getting the timing belt and water pump changed in my 2013 Ford Escape. My wife and I had been looking for a new car and the Maverick seemed to fit what we need, so we decided to keep our Escape until we could get a Maverick. I was told they had to check on parts availability and would call me back to schedule the appointment. Two weeks went by and I head nothing. I called back, asked for Steve, got put on hold and then hung up on. I called back again, hold again and this time Steve answered. He told me my paperwork was right up front and he would get right back to me. That was September 3rd, still havent heard from Steve (October 7th).I understand staffing and parts shortage due to the global pandemic, but at least a bit of communication would go a very long way. Even saying we dont know when or call us back in a month would be fine. Instead I got nothing. In the mean time miles racked up and we felt like we were driving a time bomb, a timing belt failure is no small thing. The Escape had been a bit of a lemon to begin with, so we made the decision to just stop buying Fords and recently purchased a Honda.I told my wife I wanted to see how the dealer treated us for Service before pre-ordering the Maverick and forking over $30,000 for it and I am glad we did. We are happy with our Honda after purchasing 3 Fords previously (Explorer, Focus and Escape).

I had a great experience here. I did not end up purchasing the vehicle I was shown here but I almost did simply because of the service I got! If youre looking for a new vehicle, get a hold of Jeff Frisk!

Early September I dropped my truck off to get three things fixed. The buttons on my steering wheel did not work and my sunroof mechanism broke and my electric window switch for the rear quit working. I picked my truck up almost a month later, maybe three weeks, with the intent of bringing it back when the sunroof parts were in. When I drove away, I realized that my turn signals did not cancel automatically and my traction control lights were on. The truck was running when they brought it to me and the next time I started it the advance track warning came on as well as low tire pressure. These were not issues that I had prior to dropping it off. I called Steve in the Service department and let him know about the issue. He said that they would take care of it when I brought it back in for the sunroof repair. I took my truck back in for the sun roof a couple months later. When I picked it up the warning lights were still on and the turn signals still didn’t operate correctly. The sun roof visor would not close all the way and the sun roof did not seal. Two pieces to the headliner were in a cup holder, not reinstalled. Stuff from my kids birthday party had been moved from the back seat to the bed of the truck then parked outside and left in the rain. I talked with Carlos the service manager after that happened. Gave them one more chance to get it right. Sun roof still doesn’t seal properly, the turn signals still do not function properly and the advance track system is still not working. Nearly three thousand dollars later I have a rear window that works properly and I can change the radio station with the steering wheel button. I will eventually get my truck fixed but not by this dealership. I won’t buy another truck there, I don’t believe that they are qualified to check my tire pressure. My opinion.Update 6/20/2021Took my truck to another dealer, they said that there was no steering angle sensor in my steering column. It had been removed. Glad I didn’t drive my truck much after I picked it up as this is dangerous.

The Young Gentleman in the service department was so very helpful and kind to me I thank you 😊for your helpfulness God bless

An issue came up with my car a few days before my scheduled oil change. I received a quote and asked for a senior discount. They compiled much more than I expected. They understood I had lost my job with Covid. I am VERY grateful to the staff!

I have been going to Albany Ford for oil changes and maintenance. There Sevice Dept. is honest and is very professional. The service Dept. is the best around. Thank you Albany Ford

Great sales experience! Zach was professional and personable. Literally in and out in 2 hours, including test drive and all paperwork. We drove down from the Portland area - a much more laid back atmosphere and experience than we are used to. Highly recommend!!

The 65 mustang convertible with price a little high but it was a good place check them out

Quick and easy. They prepared me for the worst but were faster than expected!

Absolutely hassle-free purchase experience. Kudos to Zach.

After experiencing terrible service at another local dealership, my wife and I pulled in here. Terry promptly came out with umbrella in hand and restored our faith in the human race. Terry and the rest of the team were amazing and fast. I left with the truck I wanted, a lower interest rate and payment than my bank had offered, and an overall good feeling. This was by far the most pleasurable car buying experience I have ever had. Top notch service, great negotiations, and very timely with the whole process.I will buy, and recommend to all, my next vehicle here!Thank you very much!!!

The staff and management at Roberson Ford are the best. I have had nothing but great experiences there over the last few years both in sales and in service. They know what they are doing and they genuinely care about trying to accommodate my needs. They go above and beyond even when things dont go right and that is what really counts.

Super stoked about the friendly and knowledgeable service at this place! Thanks for working on my van so quickly and explaining everything so well. Ill definitely be back!!

Adam, Steve, and Nathan were friendly, professional and honest about what was going on with my truck. Customer for life!

The power window on my car went out, and was stuck in the middle. In the past I have had the Salem Ford Dealer work on my car, I called them on a Wednesday afternoon and explained my window was stuck half open, and could they get my car in to repair it. They told me that they were booked up for TWO Weeks! Now I dont know about most people, but I use my car everyday and cant leave it parked with an open window.I called Roberson Ford Service Department and the technician told me to bring it in the next day. I couldnt get the car there until 1pm due to my work schedule, but they took it in, and diagnosed the problem, called me to inform me of the repair needed and parts, they ordered the part and had it delivered Friday. My car was finished with an oil change as well, by 3pm Friday! One day turnaround is a lot better than a two weeks waiting period. They will get my car service from now on!

My Ford F150 had a grinding noise when accelerating that was worrisome, and right before the appointment to fix that issue, I also got a bad flat tire. Steve at Roberson Albany Ford was extremely helpful and not only fixed the issues I brought the truck in for, but also fixed the battery in my key (which I hadnt even mentioned was needing replaced). Steve kept me informed on the progress and was able to do everything in less than two days. Plus when I picked up my truck, it was nice and clean. Best experience Ive had with any Ford dealership and I plan to bring my truck here again next time I need anything done. Thank you Steve and your team! You rock!

Competent and friendly staff. Lots of space to pull in and park with a huge service shop so that they can work on a dozen vehicles or more at the same time. I recommend.

Polite. Called me a Lyft car to take me home, then sent someone to come get me to pick up my car. Car runs great!

Where do I start trying to tell about “the best” buying experience? From pulling into the business until we drove out with my new F150! Mike, our salesman, was absolutely fantastic! Very professional, knowledgeable, and took the time to explain all the questions we had! There was absolutely no pressure or trying to oversell us! What a great change from other experiences. After checking around we returned a couple days later to compare apples to apples ready to buy. Mike again went over our list and helped decide on the best truck! Thanks to the whole staff for a great opportunity to see and feel what a “true buying experience” should be like! HIGHLY RECOMMEND!

Got my rig fixed several days ahead of what was quoted. Great service, friendly staff.

This is not the first time I have used them.. They are soo helpful, not only in person, but if you have question and call them!! Very nice people working there, and very professional.

These ladies and gentlemen treated me with respect and charged a fair price. Great customer service too! I would buy a vehicle from them or service my own anyday!!! Thank you Roberson Albany Ford

I worked with Cami while I was at Roberson Ford and she was absolutely phenomenal! She was able to answer every question I asked on the F-150 I was test driving, and later bought. She even followed up to ensure that I was still enjoying my new truck. Overall I got my truck for a reasonable price in a pressure free environment—which is quite unusual at car dealerships. I would definitely recommend

Great place to take your Ford great service

Broke down on the way home from vacation, the staff found the problem in 15 minutes, fixed it with new part the next morning and we were on our way within the hour. Great folks in the Service area. Helped a walk-in that needed a fix now with no issues. Much better than the big guys in Eugene that sent us north to find someone because they were too busy, and Albany Ford did the job! THANKS AGAIN to Adam and the crew there in Service for a great job!

Everyone was so great. We could not be happier with our deal they did everything to meet our demands for a new car. Way to go guys.

Easiest vehicle purchase that I have ever made.

They gave me the information I needed.

I worked with Zach Nesbitt to purchase a car before moving across the country and there wasnt a single thing about my experience that I can complain about. Zach and his colleagues were amazing! Super respectful, considerate, and trustworthy. As a young woman its not uncommon to come across condescending or rude professionals, especially when doing things like car shopping, and I didnt feel any of that at Roberson Ford. Thank you for such a positive experience!

Excellent service. I was in and out in 2.5 hours. I had the pleasure of working with Cami. No pressure experience. Very happy with the help I received.

We had an excellent experience with them on an emergency & complex situation (way too long to write here). Hollie, in parts or management?, went above & beyond. Repair guy, Travis, was nice, skilled, professional, & fast. Interactions with a few miscellaneous staff including a few from sales were super friendly & helpful. Service staff helped immediately (despite how busy it was) to get a loaded horse trailer back on the road again! This experience was the best weve had in a long time working with any business - really didnt know businesses could/would run like this anymore! BTW, had a completely opposite experience (except for nice shuttle guy & gal) with Gresham Ford shortly thereafter (which is a bummer for various reasons including Gresham Ford is MUCH closer to us). That said, when I buy a new truck, Im heading to Roberson even though its a few hours away!

I know its the job of a dealership sales team to make you feel at home, but not all places can achieve this. I never felt pressured into making my purchase, and my salesman Zach answered any question I had. He was also willing to work with the price and check with their finance guy several times to make sure I had the perfect deal for me. I have a father who worked for a Ford Dealership for 30+ years as a Senior Ford Master Mechanic, and their sales team was like family. This is the first dealership Ive been to in over 10 years that has managed to pull off that same feeling of welcome. Thank you!

Worked with Zack in sales, to purchase an Escape. This was one of the most pleasant car purchase experience I have ever had in all my car buying. Zack was knowledgable and the rest of the staff very friendly and worked to get us out in a very short time. I would definitely recommend seeing the folks at Roberson when thinking about a car.

Outstanding business! I would recommend considering Roberson Ford during your next auto purchase process. I have been a loyal customer since before 1997, and will continue to patronize this fine establishment.

Very helpful and pleasant service department. We had a minor but important electrical problem in our Ford chassis RV while traveling through Albany. They isolated and fixed it in about 20 minutes and sent us happily on our way. Easy to find on 99. Highly recommended! !!!

People very informed and sharing had diesel engine rebuilt there few years ago, liked so much drove 150 miles to buy my explorer there. Would be happy to use them again.

From buying to scheduled maintenance I have been extremely satisfied! Very friendly and helpful with everything! Highly recommend!

Staff are always accommodating. The team is professional and caring. I am always comfortable taking my SUV for service ... always a job well done. I only drive Ford, so they have my business! I can highly recommend!

Steve and Ryan in the service department were very helpful and were able to get my car in to be serviced quickly.

Great customer service!

STAY AWAY FROM THE SERVICE DEPARTMENT!I took my car in to Roberson for recall work on a lighting control module, my car has some aftermarket wires for a radio and other equipment in the general area of the repair. I specifically asked the technician at the counter to make a note on the repair order to NOT disturb the aftermarket wires, I literally walked him out to my car and clearly showed him the wires I was talking about. I returned to pick my car up and ALL OF THE AFTERMARKET WIRES WERE TAKEN OUT OF MY CAR! After talking with the mechanic that worked on my car he said “no one told me”. The manger offered to make things right, but I HAVE ZERO CONFIDENCE IN THE COMPETENCE AND ABLITY OF THE SERVICE DEPARTMENT. I’m not saying the whole department is bad. The customer service was on par, but your playing Russian roulette with the mechanics when they service your vehicle.

Adam in the Service Department was so helpful. When I brought my Ford Explorer in for a oil change I let him know that my door ajar light was on in the dash and he took the extra time to lube the latches to see if he could correct the problem. The service Dept. goes the extra mile to make their customers happy.Thanks Adam

Id like to take a moment to commend the entire sales staff at Roberson Albany Ford, and especially Zachary Nesbitt, for their invaluable assistance toward the purchase of my new 2017 Mustang GT. At no point during the negotiation process did I feel pressured to buy. Zachary comported himself very professionally at all times and answered each of my many direct questions with courtesy and patience. Will definitely buy from this superlative dealership again in the future...

Came in looking for a truck. Sales associate was very helpful and took time to listen to what I was looking for. They didnt have what I was looking for, but the sales guy has followed up with me and I am confident if a match come onto their lot they will get right back to me about it. I would recommend stopping by if you are in the market for a new ride.

We bought a vehicle from Roberson Ford in Albany. We had gotten preapproval from our bank for the loan, but they still spent some time trying to find us a better interest rate. Jeff was our salesman. He was very pleasant to work with, as was Randy, the finance guy. They were wonderful!!!

They are always kind and do their best to diagnose the car issues.

If you have a recall service appointment, make sure to call them before going in. When I made my appointment a week ago, I made sure to ask them twice if they had parts for the work to be performed. They assured me they would and acted annoyed that I would ask such a question. When I showed up for my scheduled appointment they didnt have the parts. It wouldnt be that big of an issue, but this has happened to me twice before (at other Ford Dealerships). They were pleasant and said theyd make it right and Im sure they will, but I wont get that time back from the work I missed to make this appointment. It would be nice if they had more respect for peoples time. Jeff

They were good to us for years, but we took my wifes car in not long ago for an oil change and to find out how much they would charge to replace the right side HVAC blend door actuator, and the motorized hatch lift strut. We told them what was wrong and just wanted a price to replace. They charged us $120 for diagnosis. Ridiculous. We take our cars elsewhere now.

Beautiful cars.. great prices..friendly helpful service👍

On november 8th we took our F-150 to roberson for for a new CV axel on the front drivers side under warranty. On november 30th our brakes failed (pedal to the floor). We had the truck towed to power ford in Newport to find out what was going on. The following monday we were told that the brake caliper on the front drivers side fell off while we were driving. Roberson Fords mechanics who did the CV axel didnt get the caliper tightened causing a near accident, risked the lives of my wife,my kids, everyone on the road and a ruined beach weekend, Their service manager had the balls to try and say it was something we did that caused it!! I have tried repeatedly to get in contact with the general manager with no response! We are now seeking legal counsel!! Do not use this dealers service department!!!! Bob McNally you have my number sir.

Great people to work with. Completely happy with every purchase Ive made.

Just had a GREAT experience buying my new Ford Ecosport from Mike at Roberson Ford. I told them what I wanted and they found one with the color and finishes I wanted. They had it within two days and when I picked it up it was perfect!Thanks, guys! Ill be back.

Their service department is a hot mess. We took ours in for some maintenance and also some diagnostics. After doing the maintenance, they sent us home with a promise to call us back regarding the transmission issue we were having. They sent us out without ANY paperwork at all, and never called us back. We took our service to another dealership.

It was easiest vehicle buying experience we have ever had.Bill Shaffer was our salesman and did an amazing job, very low pressure and very thorough when going over our new vehicle. TJ and the staff made you feel like family.

Made an offer on a vehicle. First sales response not a chance. They wouldnt deal at all. Went to Salem and bought a new car same day. Saved a bunch so l should thank them for not wanting to deal. Will l ever return,not a chance!

I recently purchased a 2012 F-150 from Roberson, I was very pleased with the service I received. Everything worked just like clockwork. Very pleasant and helpful sales representative. I have the vehicle I want, and they have a happy customer. Thanks

Great buying experience. Everyone was friendly and efficiency was awesome. Zach did a grear job for me!

Super positive experience and got the car we wanted. Staff was super friendly and helpful. Recommended!! Thank you Roberson for the great experience!! Love the Caravan!!!

I found a truck online, went down there a couple of days later and I was driving away in an hour. Easiest car buying experience I ever had. Thank you to all the staff there. I love this truck.

Zach is great to work with.That is the least amount of time I have ever spent on a car deal.Love my new ride.

I have had multiple issues with the service department. Twice while having the oil changed on my black F150 I have picked it up only to find it VERY poorly washed. Both times only about 2/3s of the truck was washed. The rest of it dirty and covered in giant dirty streaks all over the vehicle. It looked better dirty than half clean! Its also very expensive and difficult to get an oil change. Appointments usually need to be made a week in advance, take over an hour, and run about $45. Take it to a Ford dealership with a Quick Lane set up it and you can usually make an appointment that day or for the next day, get out in less time, and save some money. Maybe Robersons should work on their service department. It needs some help.

I have bought five new vehicles from Roberson Ford over the years and have been happy with the vehicles and the dealership.

Ryan, In the service center was a pleasure to do business with. We moved to the area and needed to get our pickup oil changed, tires rotated, fluids checked etc. We made an appointment, and all was done quickly and for a very fair price.

TERRIBLE SERVICE, OVERCHAGED BY $100. OO BECAUSE THEY FORGOT ABOUT A PART.HAD TO TAKE BACK TRUCK 4 TIMES AND THEYSTILL DID NOT FIX PROBLEM.NEVER GOING THERE AGAIN.USE WILSON FORD IN CORVALLIS. THEY KNOW WHAT THEY ARE DOING.

Roberson Ford was the only dealer in the Albany, Lebanon and Corvallis area that had what I was looking for in options. Im very excited about my new Edge and thank Zach, Mike and Raymond and all involved for the pleasant buying experience

They did a good job. Pleased with my experience.

Knocked out the warranty fix on my airbags in well under an hour.

Wow! They did the right thing. What a great bunch of guys. Tj n zach good people. Thanks guys

Seven weeks ago we went to Robersons Ford and talked to a Troy that works there about getting the oil changed in my 81-year old fathers 1965 Galaxie 500, Troy said he would order the special zinc additive oil (Royal Purple) right away and call when it came in. SIX WEEKS later we stop by and ask what the hold up is and he says: Oh! Its been here for weeks, I just forgot! Real professional service right there, at this point I urged my father to seek another mechanic, why pay dealership prices for an oil change, my father said, Well stick with them since theres now a small transmission hose leak, I want them to look at as well. He finally got it scheduled last week for yesterday (Tuesday, December 16TH) and immediately said theyd need to keep it over night, which I thought sounded very strange for an oil change and a SINGLE hose replacement.I called the following day at 11:30 a.m., at this point theyve had the car for over 24 hours now and they said it would be done around 1:30 and would be around $160.00. My father went to get his car, came back furious and when I asked what was wrong he said the bill was OVER $300!!! Without even calling and asking permission, they went ahead and replaced 2 rubber hoses with steel braided hoses AND put in a cheaper oil than the Royal Purple and still charged my father for the Royal Purple, its in the back of his car now! Absolutely shameless, taking advantage of the elderly. Needless to say, I have found my father a better mechanic than the crooks at Robersons Ford, steer clear! I WILL be filing an official complaint for what its worth, worst customer service Ive ever seen, I just forgot! JEEZ!

I discovered today why they are called a FORD dealership...they sell FORDS.... imagine that......wonders never cease...🤔🥴

Got my truck done super fast!

Great service department.

I recently purchased a new 2017 Ford F150 Supercrew from Roberson Albany Ford, through the Ford Partner program. The process was seamless and the personnel that I worked with was were friendly and courteous and made the purchasing process enjoyable. I would highly recommend Roberson Albany Ford.

Sorry I ever went there. I dont trust them anymore. Very stark atmosphere.

I just bought a new Escape at Roberson Albany Ford. I first started my search for a new car a month ago. Their professionalism, courtesy, patience and knowledge made it an easy process and very comfortable experience.On top of that, I really love my new car.

Friendly, helpful and knowledgeable staff. Mike Kindopp is an example of a very good sales person and representative of Roberson Ford and the Ford Motor Company. The same could be said of Raymond Pierce.

If I could give a 0 Star I would. Worst service department I’ve ever been to. I have a 2013 Ford F-350 with a 6.7 powerstroke. I’ve had constant issues with them not fixing an “exhaust fluid system fault” correctly. I’ve been back and forth in there about 5 times now being told it was fixed each time which has been a huge inconvenience, not to mention the weeks at a time without a pickup. They do everything they can to get out of standing behind there work. They’ve even admittedly installed wrong parts and I still get a bill! Almost 6 months later the truck is still not fixed and now I have to get it fixed AGAIN. They are stereotypical mechanics that try and get every dime out of someone. Stay away

Fast friendly and on point service. They gave me a ride home when I realized they needed to keep my car.

AWESOME EXPERIENCE HIGHLY RECOMMENDED, EXTREMELY ACCOMMODATING,THE SALES MANAGER TJ AND THE SERVICE MANAGER ARE TOP NOTCH TEAM MEMBERS EVERY FACILITY SHOULD HAVE THEM. THEY ARE THE REASON I KEEP COMING BACK TO ROBERSON FORD ALBANY,ORE. EVERYONE NEEDS TO COME EXPERIENCE THIS TEAM!

Great service and hospitality

Service writer Adam very helpful and knowledgeable. Always in contact via text on vehicle status. Thanks Adam 😎

I called to make an appointment and was told to come in any time in the morning the next day. I had to reschedule since I picked up a few hours at work the night before and didnt get home til late. They were understandable about letting me reschedule, but when I came in Carlos proceeded to say that they didnt have time to see me, that I had come in too late in the day. It was 10:30am. AM. If Carlos needed me in first thing in the morning, maybe he should specify that when people are trying to make an appointment. I even asked him on the phone if we could pick a specific time and he said no, just come in whenever. I left frustrated by his attitude and went to the Ford dealership in Eugene instead. Id rather drive an hour each way than deal with Roberson Albany Fords BS.

I had a nice car nice people

I was only there for a recall. They tried to upsell me which I didnt care for it.

I have received excellent service here. The waiting area is acceptable but not designed very well.

Ordered my part for my truck over the phone and when I showed up a salesperson (Mike K.) assisted me and walked me back to pick it up. No hassle and great service.

I have had my pickup in for some work a few different times and ordered parts through their service department, I get a friendly response from them everytime, they have earned my business.

Quick service and fair prices, also 🐕 friendly employee s

Had a recall on door latch that I found out about when my door started moving while driving. Door seemed to almost come open when going over 50. Told them about it and how loud it was with the air rushing in and they said they couldn’t get me in for 2 weeks.Roberson sells you on service but they don’t deliver when you need it. Clear safety issue but 2 weeks was the soonest they could fit me in. This is the reason why I will look out of town for my next Ford truck.

Great service and I am very happy with the car I got there!

Good customer service at the parts department

My husband and I have found this to be our one stop shop. We have purchased a vechicle and a camping trailer from Roberson. The attention to detail we have received from sales staff and service department is more then 5 star. They perform all of our service work on our vechicles, even though one of them is not a Ford. Very knowledgable staff with great customer service. They are a family oriented business who looks out for each client. We would recommend Roberson Dealers to anyone who may have a vechile or trailer need.

Fair and efficient. One of the easiest buying experiences Ive ever had.

Went to look at a truck we saw online, didnt buy. Nice people.

I had contacted a salesman prior to coming by and they had the vehicle set aside ready for us to look at. They were friendly and courteous.

Very friendly and let me know all my options with my insurance to pay for work on the car

Veey friendly and thwy work hard to get tou what you need.

We just bought a 2016 Ford Explorer and we love it. TJ went above and beyond to find the vehicle that I wanted and it is perfect. Mike Kindopp did a great job showing us all the things it has and can do and so far we havent had to call him. He had told us to call him anytime if we had any questions.They both were so helpful and wonderful to work with. This is the second vehicle we have bought from TJ and if we ever buy another one, it will definitely be from him, Mike and Murdock (the dog).

I had an awesome experience purchasing my new F350 Crewcab through Roberson. Mike and TJ were extremely helpful and no nonsense. They went the extra mile to make sure I was taken care of. Mike took the time to show and teach me all the new features and how to use them. My parents then came over from Central Oregon to buy a new Explorer this past weekend. They were thrilled at how easy their purchase went. Again, Thank You to Mike and TJ for taking such great care of us! There is no doubt that we will be back to buy from Roberson Ford in the future.

Great customer service and lower priced then other dealers in area