We are so happy with the service we receive at Islander!! We had our liner replaced in the spring, it went very smoothly and quickly. They did an excellent job!! Every time we go in for chemicals or water tests, everyone is super nice and very happy to help. It’s a great place and everyone there really knows their stuff!! An extra big thank you to Nick, he always goes out of his way to help and give advice. THANKS!!

I thought I had to replace my pool Dave sent over a gentlemen named Jason to review some rust I had on my pool These guys are the best to deal with told me I had to make some repairs on opening the pool next year. But didn’t need a new pool. Honesty today is a dying virtue these guys are the best. I recommend them to the highest. Thank guys see you in the spring. Stay safe

Used Islander to close our pool for the first time. We were fortunate to have Vince complete the project. Vince was fantastic. Closed the pool all by himself. He was friendly, courteous and very professional. Has a work ethic you don’t see too often anymore. Couldn’t be more pleased! We also had the pleasure of having Tyler come out earlier in the season to deal with a pump leak. Tyler was also fantastic. Overall, very pleased with the service provided by Islander Pools.

I wanted to share that I really have enjoyed every sales and service experience I’ve had with Islander Pools. I have a hot tub, that came with my house purchase, bought at Islander Pools. Recently, my hot tub control panel stopped working. I called and spoke with Dave in the service department. He immediately knew what the problem was based on my description. He initially quoted a charge of $1200 for the 2 parts needed. Of course, I nearly fell off my chair and was crying when I gave my credit card info (not really—you can’t take it with you!). I was pleasantly surprised when my bill was half of what was quoted (only needed 1 of the parts). I am very grateful for the honesty (they could have very easily replaced both). I highly recommend Islander Pools for your sales and service needs.

Islander came through at the last minute for our above ground pool request. The installers - Professional Pool Installers - were just great. So professional and efficient. We are very confident in their work and know we will enjoy this pool for many years. My only recommendation is to have a quick pump instructional session with the homeowner.

Follow up to the salt pool system installation: a tech replaced the unit. It now works. Islander NEVER called or followed up in any way as the response to my first review stated.I have used Islander for all my pool needs for over 15 years. New pool pump, winter safety cover, new liner, new filter, all my chemicals and pool needs. When they installed the salt system, they couldn’t get it right. It never produced chlorine. I had to make multiple visits weekly for testing, always having to buy chemicals and run the pump 24 hours a day. Turns out, they had the salt level too low because they had the incorrect salt generator listed on my account. So they gave me more salt (because you pay for salt when you buy the system) and charged me for more chemicals. I’ve been unnecessarily buying chemicals and running my pump for months due to their mistake. At the register, I said “I’ve been buying unnecessary chemicals due to your error, and you’re going to charge me again for your mistake?” She said “I’m sorry”. My 15 + years as a loyal customer was just sold to the competition for $14.72.(Reading reviews I see a trend…either your experience is good or, if there is an issue…it is never their problem.)The response says that the chlorine generator is now working…Islander had a tech replace it and then I had to go buy MORE CHLORINE. I spent nearly $2,000 to convert my pool to this system and every time I have Islander test the water, I have to buy more chlorine…WHICH IS WHAT THE $2,000 SYSTEM IS SUPPOSED TO PRODUCE! So let’s see if it’s actually producing chlorine before you claim that the problem is resolved.So….the system is working flawlessly. Thank you to the tech that fixed the problem. We added up the cost of the chemicals that we had to buy while the system wasn’t working…almost $500.Islander pools never even bothered to call to see if the replacement was operational. Provided everything goes as planned, Islander Pools will deliver…if things don’t go as planned, you can plan on a few things: 1:You will cover the costs for their errors. 2: Correcting problems and customer service is secondary to sales. 3: You are one of a large number of customers…if they lose you as a customer, they don’t really care.

I bought my hot tub from Islander 10 years ago and unfortunately have had to use the service department on many occasions i.e., pumps, motherboards etc. I just wanted to give a shout out to Herb who has been a constant in the department and very helpful and accommodating even when I had an insurance claim. All of the service techs have been very professional and thorough and patiently explain the issue. I called for a pump issue which I have had it recently replaced; they were out within a few days and Taylor did the service- thankfully it was only a fuse and I was not charged. As a long term customer, this was very much appreciated not to be charged for the call or the fuse this time. Thank you Herb and team!

So, this may be a slightly long story.Have had a pool for about 36 years and my wife has taught somewheres between 1300@1400 kids to swim in the pool over the last 36 years. I have always opened it and closed it and enjoy doing it but in attempt to save time we had a different service come in this time to open and close the pool. After they had opened it, but not cleaned it, I noticed that my pressure was up at 20 pounds. I called most of the local pool places and even went in to speak to a few of them and they all told me that clearly I had a dirty grid. I have probably taken the grid out and cleaned it well over 100 times and I knew it wasn’t dirty but I did it again just to be sure. That made no difference so I removed the grid assembly entirely and still had 20 pounds of pressure. I brought the output pipes over to Islander Pools and they were the first one to agree with me that it didn’t make any sense, that it wasn’t the grids and there must be something stuck inside the output line. With my permission, and even at my urging, I followed their advice and had them cut it open only to find a one and a quarter inch plug that has been left inside. I was ecstatic to find the rationale for the high pressure but now of course I couldn’t run my pool at all because we had broken it apart. They had me wait while they got a pipe to patch the missing portion, Rebuilt it, and sent me back and everything works beautifully.These guys absolutely know what they are doing. If you have a problem with your pool skip everyone else and go to them. Their prices are very reasonable, they have almost everything in stock, and they are willing to listen to you as a customer. Absolutely worth five stars.Ray Seligman

My Husband & I went to Islander Pools searching for a Patio Set for our new patio. We were not sure what would be available or even what we thought we wanted. Karen at Islander was our Salesperson. She was very attentive to us and our wants & needs. When we were not finding Our Set on the showroom floor, Karen suggested looking at a few catalogs. She was an excellent listener and answered all of our multitude of questions. She was extremely knowledgeable about her product line, very professional, patient and accommodating. It was a pleasure to work with her. It was so easy to communicate. We made several trips into the showroom before we decided on Our Set of Choice. We placed a Special Order, hoping when it arrived it would be ideal. The furniture arrived in the time frame quoted and was delivered and set up on our patio within a matter of days. Karen even helped us with a payment plan we are using to make affordable payments over a 6 month period with No Interest. Our table with umbrella, 4 chairs and a bench seat is absolutely Perfect. We are Very Happy and would highly recommend Karen and Islander Pools.

Islander has the nicest people working for them, but the bottom line is they have visited my house 3 times this season, charing $265 each visit, and I still do not have a working pool. I am a new homeowner and first time pool owner, and the problem is they talk so fast and assume you understand more than you do. They work quickly and explain things once and fast. The first visit they didnt bring everything they needed because they didnt realize I had a sand filter (they didnt ask, and I was charged full opening price for the visit and them just dumping chlorine in the pool). The second visit they came and set up the filter and shocked the pool. What they missed (and I had no way of knowing without them telling me, and the gentlemen knew I was a first time pool owner) is that I did not have a.skimmer basket inserted. Thus, all of the leaves entered the sand filter and caused some disturbance wherein the filter was on for 4 or 5 days and not actually filtering anything. There was no water returning into the pool. I had no idea until my neighbor discovered this. I called Islander and they told me to backwash multiple times and see if that resolved it. It did not, as the pressure going back into the pool remained very low. Due to all the backwash, the pool lost 2 - 3 inches that I was going to replace this evening ahead of my appointment with Islander tomorrow. Unfortunately, they showed up a day early and just left a note (add 2 - 3 inches to the pool), charged me another $265.00, and left. Islander might be great for experienced pool owners, but if you dont know what youre doing yourself look elsewhere, perhaps at smaller places that will take more time and really help you learn how to have a pool. I am highly disappointed that Ive spent almost $900 with Islander and have received nothing.

The store manager, Nick was so helpful today. He completely explained how to change a backwash valve and a shut off valve that I was able to do the entire thing myself. Thank you Nick.

We had our pool scheduled to open in early April hoping for an early season. The pool was opened and we were horrified to discover our liner was a mess. After some consulting we realized we needed a new liner and called Islander Pools. From that phone call, the entire process was unbelievably professional. They pointed us in. the direction of a liner that they could get quickly ( with covid issues we were expecting trouble ), they quoted deadlines and met every single one of them to the minute. The price was fair, the service amazing. The showed up at the exact time they promised and did a beautiful job. We enjoyed our pool in time for the recent heatwave. I cant say enough wonderful things about Islander and the fabulous customer service we received. Highly recommend !!

Installation of our pool went smoothly. Pool looks great and Islander has been helpful answering questions. Great work. Highly recommend.

Outstanding service and top notch professionalism all around. They are extremely helpful and friendly staff. Love the family setting when I am in the store. Other treat me like family. Best around. Thank you to Chris and his staff.

My pool and spa maintenance has been made easy. Until I found Islander pools I struggled with keeping my pool and spa chemicals in spec. Now I bring samples in once a week in the bar coded containers that Islander pools provided for free. With out change and with a smile Gabbie and Dani test my water. Most weeks a get a gold star on my printed water analysis. And when I do need to add some chemicals (no pressure to purchase from Island pools) the two young ladies mentioned above are eager to help. Overall a great experience with great employees.

I needed a section of pipe replaced and Nick Deck did a great job in fabricating the piece of pipe I need. I was in and out the store in 15 minutes. I had my pool up and running in 30 minutes. Great job Nick!! Thank you!!!

We bought our pool last year, and the experience was smooth and stress free. Every time we go into the store we are greeted with a friendly and knowledgeable staff.

I usually don’t take time to post reviews, but I want to share my experience . I was shopping for a pool heater. After calling several companies, Islander had what I wanted in stock, was very competitive and installed same week. Today it’s hard to even get a call back from some businesses . I would highly recommend islander.

Cant thank the Islander Pools & Spas team enough!We have been doing business with Islander since Andrew first sold us a hot tub and then outdoor furniture for our screened porch back in the early 1990s. Then we replaced the hot tub and added an in-ground pool after we moved to a different house. (We still have the furniture-thank you Lloyd Flanders!) We recently had trouble with our pool heater and our oil & gas company who had been repairing it because of our all-inclusive service contract couldnt fix it. We called Islander to ask advice and Dave came to our rescue. It took a bit to figure out the problem but thanks to Dave, the heater is as good as new. Hats off to the entire service team - headed by Herb - for their patience in trying to solve the problem as opposed to just trying to make us buy a new heater which was not necessary at all.

We recently bought a house and it came with an above ground pool. We didnt know the condition of the pool and thats why we decided to do a search for pools companies in the area. We saw that Islander POOLS & SPAS has the best reviews. Now I know why they have great reviews. My Experience started on my initial phone call. They were very professional and answered all my questions. On April 9th, 2021 they sent Vince and another guy and they were very professional and helpful and answered all my questions. I did not have the pool ready when they came and reached to Herb the Service Manager and he was able to give me another appointment to when I get the pool ready. Also I went to the store and the people at the store have so much knowledge about what they sell and do. Islander POOLS & SPAS you have earned another customer. Thank you for your excellent Customer Service.

Cannot say enough good things about islander! Very professional and knowledgeable and always willing to help

If I could give 100 stars I would. Zach in parts helped put my diverter assembly together. I literally spent 6 hours trying to do what took him 5 minutes. If you have an issue with your pool this is the place to go!

We had been having problems with our pump. We called and the next day Vince came. He knew just what the issues were, had the parts on the truck and was able to fix it. He explained what the problem was. He was courteous, professional, knowledgeable and personable.

Chris went above and beyond for us. We wanted to replace the low quality/rickety steps that came with our pool with a much sturdier set I researched online from Confer Plastics in Tonawanda, NY. Problem is between Covid and the Resin plant shutdown in Texas, you cant get them anywhere, everyone is out of stock. I was resigned to the fact of not being able to get them this swim season (or even next), but Chris worked directly with myself and Confer Plastics to get a set shipped directly from Confer to Islander for me to pick up. Less than a week later I had my new steps and they are installed in our pool for us to enjoy this season. Chris came through for us and we really appreciate it!

Employees here are great!! Fast, friendly, knowledgeable service, they know their stuff!

Since you guys know more than the CDC, I will not patronize your business again. Plenty of other places to get pool supplies. I dealt with no cash all last year and now masks even when vaccinated? You just lost a good customer with your draconian rules.

Nick Deck and his team are always very friendly, helpful and informative. They take their time to teach you how to improve your knowledge and take better care of your pool. Not just trying to sell stuff.

I have an inground pool and I had a broken pump. We went to Islander Pools to pick up the pump and young young woman named Kay, Who by the way is a ‘little bit of a girl’ assisted us. I’m not gonna lie, the tiny stature of this young lady gave me pause-and was an attribute that would make me take her for granted insofar as her knowledge with something so complex as electrically hooking up a pump. This young woman not only knows what she’s doing but she took the extra time when I came back the next morning because I couldn’t figure out the wiring. She took the pump and wired it up in their back workshop and then showed me how to do it properly. I photographed her work and then went home and hooked my pump up with no problem whatsoever! and hooked it up for me and her background, It was a small problem, and something that only an expert would know and be able to diagnose.. Kudos to this young lady! She makes all women proud and Islander Pools should be very glad to call her a member of the staff!!

Very helpful and no lines. In and out 🙂

Our 1st choice for pool supplies and patio! I am thrilled with our new Berlin Gardens furniture and Treasure Garden umbrella.The Donoma Fire Pit table is even better than I imagined. The quality of Berlin Gardens is obvious. Karen D. was so patient with me over many months while I went back and forth with options. I drove over from Pittsfield on a Saturday morning, and she spent time with me answering questions and showing me all the choices. She even matched the price of the umbrella from another website! Delivery was a great service and they set up the furniture with great care.Islander initially installed our pool almost 16 years ago, and it is still in great shape! We had to buy a new liner last year, and Islander again provided great service and a great installation. They are our go-to for any pool supplies and equipment, and they have guided us with professionalism ever time! THANK YOU ISLANDER POOLS!

Purchased a hot tub that islander had taken back in on trade from another customer. Probably my first mistake. Promised 3 headrests for the tub as they were missing. Tub was delivered headrests were not with delivery, told due to covid they are on back order. After several calls to islander I gave up, ordered myself and received in standard time. 10 months from the purchase of my hot tub, it stops running. Call for service and they responded same day, told everything was all set as I wasn’t home at the time. Arrive home tub is dead, call islander back, they return the next day slap another fuse in tell me I’m all set. Tub stops running within the hour. Call them again to be told you need a control board. They came drained the tub, and winterized. Call back one week later to see about control board time frame, told give them another week. Call in another week get told all spa packs are on back order. Call back one month later. Get told to find parts myself and call them for the install. I was provided part numbers by islander that haven’t been valid in years. Obvious part changers that can’t even keep up on what parts are currently being used and sold. I can understand parts being back ordered due to covid. But I can’t wrap my head around being in the spa business and not knowing what is and isn’t currently sold or used in the market. I’d never purchase from islander again as they don’t stand by what they say or sell nor are they knowledgeable on parts.

Lots of help. Knowledgeable staff. Friendly. Priced average for similar pool stores

We purchased an above ground pool this year from Islander pools and absolutely love it! The gave us the best service! The quality of the pool was so much better than other pool places we looked at. We purchase a simple salt system, we couldn’t believe how easy it is to maintain the pool. They made it so easy with everything that we needed. Their installers were very professional and did an amazingly job! We were able to swim in the pool the next day!

We recently had Islander Pools install a new liner in our built in pool. Steve and John were the installers. I cant emphasize enough how professional they were. They did an excellent job! They made our 20+ year old pool look like new! I dont believe they missed one detail!It wasnt just the awesome job they did, but it was how knowledgeable they were about their product. They answered every question we had without hesitation.We would definitely recommend Islander Pools and Spas and we expect to be repeat customers should we need a new liner again!Thank you Steve and John!!!Deb C.

Kenny Bomba. Thank u so much for all ur help and guidance in purchasing our 24 above ground pool. The transaction was seamless and his .attention to my needs were impeccable. If the weather cooperated we would have had our pool memorial day weekend.If u are looking, researching pools go see Kenny Bomba at Islanders pools. U will not be sorry u did. Sincerely. Ralph and Rosemary Planz of Altamont.

I emailed in with a couple questions at about 8pm on a Friday night, I expected I would get a response when they opened the next morning. That was not the case, Chris had emailed back within 30 minutes to provide all the info I requested. I went in to the store the next day and purchased my pool table. Ken was pleasant and helpful and the purchase went smoothly. Our delivery was set up for the following weekend(delay due to our busy work schedules) the gentleman that came to install the table were friendly and knowledgeable (a good find on Islanders end) I am very happy with the table, the service I received. I will refer people there and buy my hot tub there as well when it comes time

I was very surprised at the huge selection and quality of merchandise as I had never been there before.

When buying a hot tub, you are also buying service. I love my hot spring tub but occasionally it requires a service call from Islander. These guys are on-top of things and get you running again quickly. Their technician Dave is extremely knowledgeable and personable too.

These guys are great. Same day service at my home to correct a 3rd party issue. No charge. Bravo.

Excellent service, very friendly and knowledgeable!

I love this place. Its in such a convenient location. They have everything I need for my pool and some extras for the yard on a summers day. Prices are about what youd expect. Staff is friendly and helpful. I will continue to go here for my pool needs.

Kenny was great! Whole process was smooth including install! We enjoyed our new pool from Islander all summer!

Bought our pool 5 years ago from Mo at Islanders and it still performs well! We are looking to relocate it to a different part of our backyard while work is being done.Would you be able to recommend someone to disassemble it for us?

They recently came out to do service on my copper cell. Did a great job, fixed the problem and was all included in the price of the part. Great customer service.

I politely called to ask if they had a product in stock ..the salesman gave me a hard time and was completely obnoxious. I wouldn’t buy anything from this place!

The team at Islander Pools was exceptional at properly diagnosing the source of the leak in my inground pool. I say properly as a competitor said I had three leaks in my waterlines requiring $2k worth of work plus the cost for a new liner. In the end Islander nailed it as all I needed was a liner to replace my 18 year old one.I selected a new liner and within a week it was perfectly installed and looking fabulous again.I also use Islander to open and close my pool each year along with their chemicals (Simple Blue).In the end all I want is to deal with a Company that is honest, knowledgeable and timely. At Islander I hit the trifecta!Thanks to Chris and all of the Islander Team.

Very helpful staff, very knowledgeable, good fair prices.

I inquired online about buying a Olhausen pool table and randomly came across Islander Pools. Chris called me back right away. He had the transaction remotely handled in two days. Two weeks later my table was delivered to an Adirondack home with custom felt and expert installation. From beginning to end the process was outstanding and the experience was perfect. I highly recommend Chris and his team at Islander Pools if you are in the market for a high-quality pool table.

Very impressed with Islanders serivce! Sent a very knowledgeable technician over on Christmas eve and fixed it! Highly recommended this company

We got there close to closing with no appointment and Nick stayed after to help us find the right above ground pool. He was very informative and funny. I would highly recommend going there if you’re looking to buy a pool. Very good prices and great service. Looking forward to possibly buying a hot tub soon. Thanks Nick, we sealed the deal!!

Im new to owning an above ground pool. Ive been to Islander a few times this season and Ive been pleased with every interaction. The staff is helpful, kind, and knowledgeable. Im also incredibly happy with how seriously they are taking covid precautions. I feel safe and even with the precaution, all of my transactions have been very quick. If youre looking for an efficient team, head to Islander!

I love Islander pools! They are so professional, helpful, and organized. The Curbside pick up was excellent, quick, and employees wore masks. I recently had a bad customer service experience at Del Gallo so will now only go to Islander. Islander has been my place of choice for years until I moved.

Always have what you need,,

I needed to find a filter for my Mira hot tub, but couldnt find ANY info on it or the company. Stumbled around the internet till I found a link to hottubinsider. There was a phone number so I called thinking it was the manufacturer, and got Zachary! Wow, even though Im in SC, he went out of his way to find me the correct part number and even suggested a vendor for my tub. Wish I were in Albany, Id swing by and thank him in person! THANK YOU for the assistance and details! :)

My experience with the family owned and operated business has always been a positive one. I love my Mira therapy spa. Made in the USA..Thanks MOE.SFC.DAV retired.

Needed to replace my original motor and pump. Actually had bought my pool from them maybe 35 yrs ago. Pulled into parking lot they had a tent setup with lines for online, phone, water test and in-store purchases. I had called previously so I knew what I needed. I didnt go in the store, gave the person my order they brought it outside they only take credit cards right now. Fast and easy. They had these White River brand motor pump combos. Got a 1 hp model this thing is awesome. Very easy fit to my filter system this thing is ultra quiet. My old motor had bad bearings too much noise. Fully recommend this place

We have been going to Islander Pools for a few years now but this year seemed to be the year there was one issue after the next. I was so stressed out but each visit there they resolved the issues with their knowledge and their customer service. Kyle and Zack were our go to guys....they are like family now 😂They took our calls, the time to explain each fix, had us take pictures of the issue and walked us through it even over the phone. This is our go to place. They are the Bom. Com. Thanks for all the help. Respectfully, the interracial couple (don’t get offended sensitive people it’s our inside joke)

Nothing worse than filter problems on a 95 degree day and kids that want to swim. Tyler did a great job resolving pool issues and islanders awesome scheduling for quick appointment. Highly recomend! Thanks Tyler..

From buying, installation closing and any other questions that I have they have always been responsive and wonderful to deal with!! Highly recommend!

The most amazing service and staff of professionals. We love our Grandee Spa

Got a quote of $499 via email for something from Chris DiBianco. When I showed up to purchase it the price was $549. I bought it and when I got home I emailed Chris to ask if the person cashing me out may have made a mistake. He apologized, saying he quoted the price from memory. I was okay with that. Things do happen. But then he said he could make the difference up in chemicals. Great! This is why I purchased a pump and filter from them a few years ago and went back to them for this other item. These are honest guys. I will keep going back to them as long as I have a pool.

Tyler performed a service call at our home for a pool pump that wouldn’t prime. He was courteous, knowledgeable, thorough and professional. He took the time to explain what the problem was and what he was going to do to fix it. He took the time to answer a few extra questions I had and he offered recommendations based on a few observations he made. Very impressive! Could not have asked for a better experience!

Staff is extremely knowledgeable and helpful. They offer free classes for the novice pool owner. The reason I did not give 5 stars is due to the installation option. The pool owner is responsible for getting the building permit. Although I wanted my pool installed, I ended up having to do it because I would need to have workers comp insurance to have them install it. Aside from installation, things have been very good.

I have been to the Islander 3 times in the last week. They are all being safe. The lines look long but go very quickly. Everyone I came in contact were very pleasant and i might add very gunny. Thank you as i have been coming for many years

I was nervous about the wait time, with new covid-19 restrictions, and these guys are amazing! They’ve got lots of staff tag teaming lines, so even a long line moves quickly. Amid all the mayhem they’re still super patient and accommodating to a first time pool opener like me! Thank you so much Island Pools!!!

Had a very good experience. Got exactly what I needed and wanted. Friendly quick service. Very organized especially with the Covid. Excellent all the way. You guys are doing a wonderful job.🙂🙂👍

We purchased a radiant pool through Islander in June and the entire process was smooth from beginning to end. Andy Apple is very knowledgeable and helpful through out the process. The install crew was courteous and did a great job. The free class offered on pool closing was in depth and very useful. Highly recommended to all new pool owners! Would absolutely recommend Islander to anyone looking to purchase a pool!

Monday arrived with my pool vacuum that needed a new bag that has to weigh 20lbs or so, walked into the place, had 4 or 5 different younger workers looking at me as i walked around looking for the bags to possibly be on some rack or someplace visable, took 3 or 4 laps, still people watching me, I decided to go the parts counter, stood there w my head on a swivel, 5 to 6 minutes still employees walking by, some glancing at me from the counter/register area, said forget this and walked out...yes that was me who roasted my tires in the lot leaving...

Great experience from time of purchase and each subsequent trip for supplies or water testing. I am a second time above-ground pool owner and love the move from chlorine to simple blue - its so easy. A little more $$, but worth it. Andrew and all the staff are great and knowledgeable. Went to the pool school and never thought I would learn anything - but I was wrong - picked up several closing tips, including - dont crank down your cover too tight!!

Great sales and installation experience. Spent time discussing all the options with us and we had A LOT of questions.

Finally bit the bullet and purchased a real pool. I shopped around and found Islander to be the best. Have a few friends that have purchased from them.as well. I liked that it was a 1 stop shop. I didnt need to make arrangements for an installer, electrical, or anything else. I dealt with Andrew and this man knows his stuff. I have been in customer service my entire life and this guy is spot on. He runs an amazing operation with great staff. Pool has been great and enjoyed by entire family. Currently at pool school learning how to close it up. Full class, lots of questions as many have different types of pools and filters. Andrew has it covered not skipping a beat answering all questions and sharing his years of knowledge to make it easier for us. And offering great specials on items we would have to buy any way. If you are in the search for a pool and want peace of mind knowing once its sold to you that your not just a transaction and now on your own, buy from Islander. You will not be disappointed! And stick with Simple Blue, its worth the money in the long run

Islander pools has been amazing through the entire process of purchase, installation and follow up. We put in a radiant pool at the end of last season and have gone through them this year to add a heater. They have been helpful and accommodating throughout everything!

Purchased our 2020 Hot Springs Envoy Hot Tub from Islander...very pleased with Andrews sales approach—-honest no nonsense, delivery and follow up...so happy to do business with local companies like Islander that provide outstsnding service and value....you guys have made 2020 much more bearable for my wife and I!!!!

Islander has adapted to the new normal during Covid well. I showed up and there was a large line outside as the workers take your order outside and go get your items. I thought I would be there for hours based on the 15+ people ahead of me but they all worked quick and I got through the line in less than 10 minutes getting what I needed.

Was given great service. Took the time to explain all the different styles of pools an which would be best for my yard. Very friendly all around great service. They had Home Plan Construction come in an install my new pool let me say I couldnt be more pleased on how fast they were an how great of a job they did. They even cleaned up all the trash that I was suppose to be responsible for. All an all the two together made a great team an me a happy customer!!

Always have excellent service from Islander. Today I had Tyler install a new pool pump. Quick, professional, and very courteous!

Service has been awesome

Was there 5/26, very efficient with lines. In and out with in 10 minutes. Staff very friendly, gave customer an umbrella to hold keeping toddler protected from the hot sun.

Our salesman, Andrew Apple led us through the process of buying our first pool. From start to finish he made this purchase easy. His class on closing the pool was very informative and beneficial. It really make closing the pool simple and not complicated. I would recommend anyone buying a pool to consider ISLANDER because customer service was excellent.

Unknowledgable people that dont live up to what they say. Found another, more professional pool specialty company who was glad to have me as a customer! I would suggest people do their homework before relying on these people.

I called them to repair my hot tub which had lost all power. On the first visit their tech decided that it was a bad circuit board. Another tech came out and installed a new board. After installing the board, he discovered that the problem was caused by something else which was an easy fix. He then uninstalled the new board and reinstalled the old one at no extra cost. His honesty saved me over $400. He could not have been nicer about all the extra work he had to do. I highly recommend these folks if you need a spa repair!

Fair and honest service. Could have told us we needed a new $200+ pool pump but instead told us what we needed was a $40 part. Couldnt even find the info i needed online and Islander saved the day (and swim season)

My family has used islander pools for over a decade now and we could not be happier. The quality and pricing of their chemicals is great. Buying cheap chemicals online is tempting but you get what you pay for. For a fraction more you will get quality products and the personal service and support to help you take care of your pool.Their staff is always very knowledgeable and every time we have had an issue with our pool they have gotten us fixed up in no time. We also purchased our Berlin Gardens patio furniture from them and couldnt be happier with that experience. Their service/parts department is also top notch. Incredibly friendly and knowledgeable and always take care of me.

This place has their act together.

Very disappointing they had nothing I needed as far as biluerd supplies

Islander Pools is where the pool was purchased. I wasnt around for that part so I cant speak to that. I have been to this location several times, however, for various parts since. Every time I go in I am able to find what I am looking for. The staff is usually very friendly and knowledgeable about the inventory.There have been several times Ive gone in with a picture and said this is what I need. Without hesitation I have the part in my hand and Im out the door. There have also been times I have gone in and said I need this do-dad that kind of looks like this and goes between this and that. After a little head scratching and some does it look like this back and forth, I get the part that is believed to be needed and get told, if its not right, just bring it back to us unopened and well try again. Luckily I havent ever needed to try again.To wrap it up, if youre looking for something pool related this shop probably has it, even if you dont know what it is you are looking for.

In all fairness oh, I only went once and they had exactly what I wanted at a reasonable price. I cant speak for how they are all the time. But I cant say that the person who helped me on the telephone was fast and knowledgeable, and when I arrived the people who helped me were the same. It is a very nice place and seems to have just about everything you could want

Absolutely thrilled with our new in ground radiant pool! Kudos to our efficient and personable installers JAKE, Randy, Jeremy and Matt. It was truly amazing to watch them build our pool in just a few days. Our sales manager Andrew was exceptional and very responsive to every email/phone call. Islander Pools was top notch from day one!

We had a great experience with Islander pools. Delivery and installation was on time. The installation team were friendly and explained everything we needed to know to get the pool up and running.The store provides water testing and has a great selection of products. The staff there is responsive and helpful for resolving issues in person and over the phone.

I purchased a new pool pump after mine died and was having some trouble getting it to work. Chris talked me through it for 2 days via email and phone conversation till I got it to work. Amazing customer service

I purchased a house with my first pool in late May. Knowing very little about functioning a pool the people at Islander were definitely an integral part of me being able to get it running.Islander’s people that handle water testing/chemicals, the personnel on the sales floor, Herb the service manager and Vince that worked on my pool are all amazing. All professional and knowledgeable. Not pushy at all and fair pricing.Run the way businesses should be run!

Absolutely awesome customer service. Nick was extremely helpful. Best pool place around!!

Wow. A very impressive repair call to my hot tub that I got someplace else. They managed to fix a problem quickly, without me even being there! The price was less than I expected and the service much more than I expected. Fab on the service thing. Might have to buy something from them someday.

As a first time pool buyer, it was great to have people who were willing to answer all the questions you had. Installation was great, Moe is a great sales person, very knowledgeable and patient. An overall great experience. I would definitely recommend Islander to anyone...

We knew that reconnecting hoses on our swimming pool would take some effort. And, we believed this would be much easier than really demanding tasks, such as reassembling Humpty Dumpty. As we all know from this nursery rhyme, “All the king’s horses and all the king’s men couldn’t put Humpty together again.”In late spring 2021, we tried to install new “o” rings for our pool filter system, apply lubricants, reconnect hoses, and eliminate persistent leaks, but this was beyond our ability (or all the king’s men). Fortunately, it took just one telephone call to Herb at Islander Pools in Colonie, New York to schedule a service call from Vince, one of their technicians. Vince diagnosed our pool problems, and set right what we had done wrong. We were delighted with this quick and exceptional service!We nicknamed our pool filter system “Humpty Dumpty,” so we’ll never forget our personal limitations. From now on, we’ll first call Herb at Islander Pools when we are ready to put Humpty Dumpty together again. We’ll enjoy the break from this frustrating task. All the king’s men will be thankful, too. (DH)

My experience has been exceptionally favorable. Everyone is so helpful, and always available and willing to answer any questions. The pool closing class was a real plus. Andrew did a great job and i feel like he went the extra mile to make it easy for first time pool owners.

Everyone there was very knowledgeable and told us exactly what we needed to know. We were very well prepared and they are always ready to answer any questions we might have.

Great company to get your pool from. John was incredibly helpful from the early days of wanting a pool through the completion and enjoying my pool for the summer. If only the weather would have cooperated, I would have been able to enjoy it longer.

Just wrapped up my complimentary pool end of season closing training seminar and Could not be more please with the level of knowledge and expertise that the staff is equipped with. All my questions and needs were happily addressed and I was provided with a wealth of resources to help protect my pool. I would highly recommend Islander Pools to anyone looking to invest in a pool for their home. The amount of ease through the entire process has been incredible and easy to follow through with. I left today feeling very confident and happy with my decision to do business with this amazing company.

When we shopped around for a replacement pool Islander was the most responsive and friendly customer service and also had the best prices in the area! The installation crew was on time and efficient. If I ever need another pool or decide to purchase a hot tub I wouldn’t go anywhere else!