After careful consideration and research I went to The Sleep Number store to make my final decision to purchase a new bed. Maureen was knowledgeable, enjoyable to work with and no pressure. She showed me the body mapping that clearly showed my back pain area and the relief as she changed the settings. I am so excited to receive my new bed. I think it will be life changing. I appreciate the time she took and the care to cleanliness and safety measures during the process.

What a fantastic and knowledgeable staff! Pearl was unbelievably helpful and answered all of our questions, supplied useful information but was not pushy in any way. End result, we bought the bed that is well suited for all of our needs. We also enjoyed a brief conversation with her and her coworker ( until more customers came in 😉) which just enhanced the overall great experience.

I hear they got great beds there

Customer service at the Sleep Number store in Crossgates Mall, Albany NY, is horrible! I bought my bed from them, which included the dual temp pads, and only the bed was delivered. I called and spoke to the store many many times to find out where the dual temps were and kept getting told they were trying to have someone bring them to my house and install them. Three weeks later and still no dual temps. Finally they were delivered via UPS, but again, no one to install them. Now we’re on our 4th week with no dual temps and no one’s called me back to let me know when someone will be out to install them. I shouldn’t have to call everyday to get a status update when paying several thousand dollars! Not to mention, the 2 guys who delivered the bed were extremely rude and wouldn’t show me how they were installing the air pump for the bed. My advice, go to the store to try out the bed but DO NOT order it from them!

Maureen is super helpful and takes time to help you get to know the product and make informed choices. There was no pressure to buy, she knew her stuff and guided you wisely. She was a product user and believed in the product herself.

We were greeted in a friendly manner, had the advantages of the mattress explained to us and were shown how it feels. All in all a very pleasant experience.

I went to the Crossgates Mall Store 3 times before I was able to arrive at a time where someone was able to offer services. However, when I got a salesperson it was the branch manager, a kind and knowledgeable lady. Overall experience and attention was good and almost undivided but was interrupted twice. She was distracted once or twice with apologies and commence service after an apology and short interruptions. I was satisfied with employee competence, knowledge and service levels.

I was in about 3 months ago tried 3 beds. But didnt get anything. Went back in Saturday and I left with the contract for an ILE. So looking forward to the delivery of this bed. I recommend albany ny sleep number and Maureen to anyone.

We were treated with the upmost respect for our questions and thru out out our purchase the sales girl knowledge of th product was very useful in our decision to follow thru with our decision to purchase 😀

My sales woman Maureen was Awesome !! Very helpful and knowledgeable and answered all my questions and a real pleasure to talk to !!!!

Maureen was lovely and so personable. She made us feel comfortable and wasn’t pushy. She was very knowledgeable as well.

My husband and I had a very pleasant and safe experience. They walked us through everything they we knew we wanted in a bed and explained things that would help us about the features of each bed. Very helpful

Very helpful staff. The beds are extremely comfortable.

Great service great continue covid precautionary steps.

My husband and I decided to educate ourselves about a sleep number bed. Maureen at the showroom was very pleasant and knowledgeable about the different styles. It was a very good experience at the store .

The Staff is very knowledgeable and friendly...this bed is the most comfortable bed i have every tried I love the fact that they actually spray the beds with disinfectant between each customer...its truly one of the best experiences that I have ever had while purchasing a bed

BEWARE: CAUTION-The problem exists with the quality for price of the bed!We only used our bed 6 mths a year and in under 4 years the bed died / failed. In that time we had someone inflate and deflate the bed regularly as instructed by the company.I ordered the replacement parts costing over $500.00 to have them send new FAULTY FOAM and a TOPPER that has black foot prints on it.Original Salesman was fantastic, and the ladies on the help line are nice but could care less! I am a Spinal Cord Injury client and have lived without a bed for over a month and prior to that the bed crippled me - with failure in its quality of materials!Respond to owner on - I have spent endless hours on the phone trying to get this solved as of now 10/3 still no bed and 3 time the company failed! YUP- I got to pay for this type of service! Sleep Number Bed_not a good product better to by foam at Walmart at least its cheap and you can change in the time it takes to ride to the store!As of 12/2/19 No Resolution - but tons of my time eaten up and health poor and wore out- I am currently purchasing another bed!

Pearl H was very helpful. She was funny personable and explained everything. She was real about our options. She was overall great. 5 stars

My son purchased a,bed 4 weeks ago. He spent a few thousand dollars. The delivery date was set for this past Thursday. He received an email that same day stating the delivery wasnt taking place because 1 piece had not been delivered. 1 piece!!! After hours on the phone, speaking to multiple people. He was offered a delivery date of May 28th!!! 4 more weeks away. They refused to overnight the missing piece. They refused to say where the piece was coming from. This experience is horrible and inexcusable. Spending thousands of dollars, still have no product or a satisfactory resolution. Furthermore was not able to speak to anyone in a management level. Shameful.

When i bought a pillow i was told that i could return the pillow within 30 days of purchase. I try it out wasnt happy with it i call the store to ask if i had to bring it back to the store they told me i have to call customer service. I call customer service and they told me i cant return it i can only exchange it for something else and i told them the store told me i could. I call back the store and told them they wont return my money she told me i have to tell them i dont want it. Now Im stock with an expensive pillow and i would never buy anything from the again. The Albany store needs a better training.

We had a great experience purchasing from the Sleep Number store at Crossgates in Albany. Our sales person Marika was excellent. I did a lot of research prior to going to the store and she answered all of my questions honestly and never made me feel rushed. I would recommend this location. I havent received the mattress yet, but everyone I know who owns a sleep number bed loves it, so Im confident mine will be great too.

Very friendly staff. Helped me through the financing of the mattress. Theh made it a breeze!

Great help from sales associate.

Relaxed atmosphere with a professional, friendly, knowledgeable staff. Wide range of choices and prices. No hard selling. Easy place to check things out.

Dave was knowledgeable and professional.Wonderful salesman. Dave showed the difference between all the different models of the sleep number beds.

The mattress is excellent but one important factor they did not tell me there are magnets that hold the mattress in place and if you have a pace maker, you need to check this out to be sure it will not interfere with your pace maker.

We were very clear we wanted to check sale beds, but agent pushed things w-a-y beyond our budget. She didn’t listen when we asked for no upsell or frills. We decided on a king size, but she did all paperwork (including getting financing approval) for a queen.Ice person but needs to listen to the customer!

Friendly. Beds are pricey but worth every penny

I have an older model but love my sleep number bed.Ive had it for years and not one problem.

The salesman was very kind and knowledgable. I appreciated how he listened to me.

Great beds

Stop in to get some information and pricing.

Great personal service

Pricey but these beds are worth it.

Excellent bed

Great staff

Good place