DO NOT EVER PURCHASE A CAR FROM THESE PEOPLE! They are master swindlers.I just got a car from them in February of 2021 and I have been here every month since may with an issue. First the tires going flat. Then they claim that my car was leaking fluids only they could see. They lied about the warranty coverage and then swindled me out of $200 for auto repairs. I will be trading my car in within the next week.Kia is not worth your money and the customer service people are NOT knowledgeable about anything. That goes for everyone from the sales people to those who service the cars for repairs.If you like to waste your time and money go for it.

Service was super friendly and great. I was helped by Marshall who was wonderful and very helpful for my front brake job. But sadly they took my car through the tunnel car wash which touches your paint and it severally swirled and scratched my ceramic coated paint. Very unfortunate they use the scratch tunnel at this dealership but besides that wonderful place.

Highly recommended and the star of the place was Anthony Blancha, one of the better salesman I’ve had the chance to meet. Leased a new car in just a few days and everything went as smooth as butter. Appreciated the experienced all the way through.

I had an excellent experience with Destination Kia. My sales rep, Matthias, was incredibly helpful, stellar with follow up, and made me feel taken care of throughout the entire process. He went above and beyond keeping tabs on new/incoming vehicles, and helping me secure a hard-to-find model and trim. He was both professional and easy to talk to and had a clear read on what style and features would suit me best. I also had a good experience working with their financing manager, Adam, who walked me through all the details and made me feel confident about the purchase. This is a very nice dealership – open and airy and organized – with sales people that seem to collaborate well with each other. It also has a wider selection than most Kia dealerships (I believe theyre one of the highest grossing in the Northeast, which is no surprise). I will definitely be working with them again in the future.

Got brakes done on my girlfriends KIA Forte. The service was great and easy but unfortunately they have an automatic car wash that scratches your car really really bad. I can’t believe they have brand new vehicles/customer vehicles that they bring through their “wash tunnel”. It’s very damaging and puts very deep scratches in your paint. I never asked for a car wash either just a simple brake job. I know they are trying to be considerate and friendly by doing this but if you get your car serviced here please tell them to not wash it. My paint is destroyed and now I have to pay a lot of money to get it buffed and polished. I told the service guy and never got a call the following day since it was almost closing.

We had a great experience with Anthony! He showed us the vehicle we wanted and worked with us on a lease payment that worked for our budget. Definitely one of the the most expedient experiences we have ever had getting a new vehicle!

Who just had a great experience at Destination Kias service department? This girl!I brought my car in for recalls and a slow leak in my tire - Tyler Hess quickly got me checked in so I could drop the car and get to work. Tyler noticed immediately that my car was idling rough and suggested I may need new spark plugs. My initial thought was - here we go.... BUT after having the mechanic, Chris, look at the car he found I actually did not need spark plugs but found a less expensive solution (and a few more actual problems). The car is almost 6 years old and that is to be expected. Tyler stayed in contact with me all day and got the car done by end of day.It wasnt cheap but it didnt break the bank and I am shocked at how smooth my car is riding! I had pretty much accepted that this is what having an older car feels like but I smiled all the way home!

I recently had to get my engine replaced in my Kia. Luckily it was under warranty! Destination was really awesome about this. Especially Mike in the service department. Mike made sure to keep me updated every step of the way and made sure I had a rental to drive wile my car was being fixed. I really appreciated all Mike and everyone at Destination did that helped out with me/my car. My car is running like brand new!!

Anthony was awesome!! He got us out of a really bad situation with the vehicles we had. Was very honest with us from the very start. Letting us know it was going to be an uphill battle. He didnt sugarcoat anything. He got us into a great newer vehicle with payments we could afford! Would definitely recommend him!! Need a car? Go see Anthony!!! Tell him Dave and June sent you!!

Destination Kia provided me with an amazing car buying experience! I was looking for a specific car and they did not fail to find me exactly what I wanted and needed. Anthony Blancha was exceptional to work with and I would recommend him to anyone! He was kind, knowledgeable, engaging, accommodating and trustworthy. Anthony helped me through some bumps in the road and made the process as smooth as possible going forward. If I ever need another Kia, I will come back for his service once again!

I leased a Telluride and a K5 from Destination on the same day. The sale went easy and smoothly but then we both realized a few days later there was a scratch on both cars. I was also missing a cap that goes on the seat lever. I notified my salesman and NEVER received a call back. I figured at my first service I’ll get it fixed, nope they didn’t have the part and will call me. Never got that call either. I already paid for all the oil changes and tire rotation services but when you try and make an appointment it takes between 2-3 weeks to get it in. I wish I didn’t already pay for that package I could’ve taken the car somewhere else quicker for an oil change and tire rotation.Update: While one of the GM’s did call me back to get my car in sooner there was still issues with the service department. The cap still wasn’t installed, I had to drive back out there the following day even though there was a promise of someone driving to my house to do it. On 10/2 the other car went into the service department for an oil change and my son was charged even though we paid $444 for the maintenance care package up front. When I called them I was told it’s not in their system. Now waiting to get this fixed. Do yourself a favor and avoid aggravation by going elsewhere for your vehicle.

Kia sells cars without a spare tire. If you have a problem with those tires, that is how they try to sell you new tires and make money off you!! Not to mention the tires that are on the brand new cars are cheap junk. Beware. Then if they cant make money from a new tire, they will charge you money to take the old tire and replace another tire, even if you buy it somewhere else. Money money, they are hungry for it.Their service dept has definitely gone downhill!!

I am located about 2.5 hours from this dealer. Sent an e-mail on Monday 8/30 asking for an out the door quote for a specific KIA Telluride (that was arriving at their dealership on 10/24/2021. No need for a test drive, no need to meet with a salesperson, etc. If the price is reasonable, I said I would call with a credit card and give a deposit. While they responded to my initial e-mail saying they wanted to set up a consultation appointment, when I said I was too far away to meet and all I needed was a quote, they never responded. It is now two days later with no response from the salesperson. This could have been the easiest sale they ever made.

Matthias Brockerton was extremely knowledgeable and so friendly that I feel like i left there not only with a new car, but a new friend too. Hes new at car sales, but already great at making the customer feel at ease. We are now officially a Kia family with my 2021 Forte and my wifes 2014 Sportage. I love them both! Unless something major changes with Kias, I probably wont be going anywhere else.

This place is a joke. They wait for you to get there before telling you that there is a 10% markup n all their vehicles. Then when they give you your trade in value, they come in $3000 under fair condition value and then they take off another $1000 for a reconditioning fee. By the way the vehicle being traded in was a 2019 with no mechanical or cosmetic issues. Just be careful.

Zach was extremely helpful and gave me a lot of information about leasing my very first car. He was very kind and answered all of my questions pre and post purchasing. The service was great and I am very pleased with my vehicle

Nick at Desination Kia was professional and understanding. In April I was set on getting the new 2022 Kia Carnival, all I wanted was White and have the functions and safety that beat fit my family. Nick understood my needs and made it happen. Sadly it did take almost three months, however that was not fault of their own. I appreciated the communication and the flexibility around my work schedule when my new vehicle came. Josh in finance worked after hours to make the arrangements for me to have a fast pick up! Nick was one of the only people keeping me informed while I waiting for paperwork. Sat and took time to communicate with me as a person and not just a paycheck. 10 out of 10 would recommend. Thank You Nick for the new Carnival. My children and I are in love!!!

My husband and I have been looking for a car for me for a few months. We have been to dealers from Syracuse to Albany but in the current state of car sales, it is really difficult to find anything. We stopped at Destination Kia cold knowing nothing about them but just reading Google reviews. We had an excellent experience here and finally bought a car for me. We were greeted when we first arrived by a nice woman (I wish I got her name) and were assigned to salesman Jon Hover. He obviously has a lot of experience and knew a great deal about Kias. He is a straight shooter and we really appreciated that. We werent able to finish the paperwork that night because it was close to closing and had to return on Monday. It was a little. bit of a bummer because we had driven an hour and a half to get there. We went back on Monday and met with Adam to finish the paperwork. He was also a straight shooter and it was probably the most pleasant experience signing car paperwork that weve ever had. Jon had a family emergency and had to leave but Zack helped us get into the car and explained the features. We paid over sticker price for our Telluride but we had been looking for months and needed a car this week. We actually felt comfortable doing that because they are holding their value so well and they also gave us a military discount. Our only regret buying from them is that they are not closer to where we live for follow up maintenance. We highly recommend the people we worked with and are really happy with our purchase.

It was your general car buying experience, then trying to get as much money out of you as they can. Pretty standard stuff and a alright experience; however, be very mindful of their promotions. I have someone who referred me and they are supposed to get a $100 gift card. Well, it’s 4 months later, many phone calls and emails—still nothing. I went to the BBB reg. It as it seems to me there was some false prompting there.

Dont waste your time. Company Policy prohibits them from discussing any numbers in advance of being in the showroom. Something to hide?? I think so!

They did not have the vehicle that I wanted. However they were professional, courteous and out right obliging in every way, shape form. I will buy from them as soon as my vehicle becomes available.

Dennis M was the BEST salesman at a car dealer I have been worked with. He was so informative, knowledgeable and real! He helped me get the best deal I could have imagined and I am super happy to be the new owner of a 2021 Kia Forte. If you need someone with a sense of humor who will give you the best deal, go see Dennis.Thank you so much Dennis! See you in a few years.

Best car buying experience I have ever had. Frank Coltroneo has a bright future ahead of him! Very relaxed, no pressure, but available for all my questions. Super friendly atmosphere. Five stars!

These people are liars. We took time out of our day to drive an hour up there to look at a vehicle they said they had! When we arrived, they told us that they didn’t have it and that they just put the vehicle on line as if they had it there in stock. We immediately left highly irritated. I do not recommend this place! Nothing but a scam.

Happy with the car but haven’t received the floor mats we were promised. Salesman promised the car would be fully charged, I made it clear that we could pick it up the next day if they needed more time and we had to wait an hour just so it was 80%. Our charger was going to take time to install and my only request was that we get the car fully charged.I have tried calling, but after being on hold for 22 minutes I gave up.

Ive had my 2021 Sorento for 7 months now. I travel for work, and have already put 12,000 miles on her. She is currently in Nebraska, and has been an amazing vehicle.

Good afternoonI went to the dealer because I had break concern . Michael Hunter was the person who help me during my visiting at the dealer. He was very professional, friendly and respectful. He explained to me the entire process of the waiting and whats going to happened He walk with me to my car together with my sister. This is the first time staff doing this. I think is a beautiful gesture. Hes great. Thank you Michael 100% excellent.Awilda

I would love to tell you about the great salesman I had! Dennis Miller just made it so easy for me ! He took his time to double check everything and got me the perfect car! Thanks again Dennis!

Justin was very knowledgeable, honest, and could answer all our questions. He knew what we were looking for and was able to find us the car we wanted.

Im an employee and very friendly Staff and and everyone is great and easy going

Jake did an excellent job getting us the car we wanted and made our experience enjoyable. Josh made sure we were able to drive our new car home today. Awesome service from both Jake and Josh.

Dillon is a sales person very friendly easy to approach

Destination Kia took care of our family for years and this time around was no different. Sean the Sales Manager paired us with Dennis Miller to work with us while my daughter traded in her vehicle for an upgrade from 3 years ago. Dennis was a powerhouse of knowledge and guidance. When I say that Shopping for a vehicle was effortless with Dennis at Kia in Albany NY - it really was. His professionalism, consideration and well mannered personality allowed for personal decision making. To top off the experience, we spoke with Adam in finance and his attention to detail was wonderful.Thank You for the wonderful experience at Kia!

This is was my first time ever buying a brand new car and I couldn’t have asked for a better salesman. My family has been going to Dennis for years and we will continue to go to him as long as he’s in the business. Thank you again!

Dennis was awesome! He came highly recommend from a long time family friend. No hassle, no games, worked the deal with car I needed. Every discount he could work he did. He stayed late and had the car ready even when I showed up early the next day. All told less than three hours after I showed up and asked for him, I drove away with a car. We are very happy.

Wifes car was no longer drivable and safe for our family so she did some research what she wanted for a car. Made some calls and Destination Kia called back instantly. Talked to her all about what they have in stock and went over car we liked. We made an appointment to go in a few days when back in town.Unfortunately by that time the car we were interested in sold shortly before but Dennis the sales guy taking care of us said hold on I will find something. He came back within minutes and found a even nicer one in our budget. My wife test drove and fell in love. Couple days later picked it up and we love it. Destination Kia again went over in full detail explaining perfect our warranties and also Dennis went over the whole car showing us how it all worked and getting our phones hooked up to Bluetooth.Dennis our sales guy was the best sales person I ever dealt with. He was great and knew alot. Definitely need anything will be going back there. The dealer itself was amazing all great people and I had my 2 with me and they were great with them. They made us fee like family. If I could give more stars I would!

Marshall Blakeslee is awesome! He is friendly, polite and knowledgeable. He took the time to explain what was going to be done with our car even though it was just for an oil change and rotation. He suggested having the tires aligned since we’ve not had that done since leasing the car. We never once felt obligated or forced into anything. He explained things in a way we (who know little about cars) could understand. This is the first truly positive experience we’ve had at Destination Kia. He is a gem!

I bought a certified pre-owned vehicle this past weekend and destination Kia made it quick, effortless, and straight forward. Mel my service rep was phenomenal super personable and great to work with. Even thought the car I had wanted was taken he found me a nicer one at a better price quickly and with no pain or hassle. Would highly recommend if you’re looking for a new vehicle from an amazing dealer. Ask for Mel!

Very poor service, promise things and never came through

Anthony Blancha made the process quick and painless! Very knowledgeable and resourceful!

Excellent, Anthony was a great guy. No stress, no hassle.

Had a great experience with Dennis Miller. He found me the right car and handled everything for me. Would definitely recommend

I love my new Kia Forte! Its an awesome car. Nick and Josh went through the leasing process step by step and explained everything to me and my fiance. The process was extremely quick, too. Went in on a Saturday evening and we drove off with it on Monday. Cant recommend the guys at Destination Kia enough!

I recently purchased a 2021 Telluride at Destination Kia, what an easy transaction! I was helped by Nick P. and he was excellent! I highly recommend anyone looking for a new ride to stop in and check them out, and ask for Nick. Thanks again!

Dennis at Destination Kia Albany was absolutely fantastic!He made the entire process easy and stress free!Definitely recommend

Destination Kia had the vehicle I was looking for, but unfortunately someone beat me too it. My salesman Mel was awesome. Found another, and was a right to the point, quick no BS salesman. Great communication while I was waiting for the radio to be upgraded and in and out the day of pick up.

Came here for an oil change, tire rotation, and inspection. Was done less then 2 hours like they said but was finished sooner. Very friendly & helpful staff.

Apparently signed contracts mean nothing to this business. After waiting over 3 months for our car to come in they increased the price $1500 and basically said take it or leave it. We can sell this car for a lot more money now. Sounds like price gouging to me. I am going to report them to the NYS attorney general and the better business bureau. Would give them no stars if I was able. Buyer beware

From the very moment my husband stepped into the dealership he was treated like a valued customer & felt like family. He was paired with Michael Donadio he made our 1st lease experience awesome. We never felt like we were pushed into a vehicle that we didn’t want . We we able to get the vehicle that we wanted that was within our budget . Overall the Destination Kia team was great and we highly recommend to our family & friends !

After an initial FIVE star review, Im posting a 1 star for the poor treatment of my wife, who was just there for service. She was charged over $200 for an oil change. When she questioned the fees, she was told well thats what we do at 15k. Who needs an AC filter on a brand new vehicle? Fuel additive? The upselling is normal, but refusing her refusal of add-ons is NOT okay. We will not be leasing from this location again. Hello Fuccilo.

Pleasant as always. Wonderful service.

I had a fantastic experience. I had the pleasure of meeting Dennis - who worked so hard to help me get my very first car! He was a pleasure to work with and helped me in more ways than I thought possible! He even worked hard on his off days to help get me the car I wanted! I couldn’t have done it without him! I encourage everyone to go to destination Kia and request to work with him!

I went here on a whim and am very happy I did. The customer service is above and beyond.I was matched with Dennis Miller and I can say he made my whole experience a great one. If you are looking for a new car but are nervous to go to a dealership I recommend you go to Destination Kia and you will have a great experience.

Jake was my salesman at destination Kia! It was my first car I was purchasing because I just graduated college a couple weeks ago. I had my old car that my parents bought for me when I first got my license which was about 7 years ago. I was definitely due, but I had a tight budget because like I said I graduated college recently. So, Jake really helped me get all I want for the right price! He was honest and very understanding. I would recommend Jake to anyone whos in the market for a new car, especially a Kia. He knows what hes doing and he gets you in and out quick, unlike other car dealer ships! Here is pictures of my new car below 2021 Kia Forte GtLine! Very boujee for a just graduated college student. Thats how you know Jake hooks you up!

Went there to respond to a promotion and Had I received in the mail so I decided to go and put them to the test. The promotion had indicated that because I had made on time payments throughout the course of my loan that I would be entitled to trade my car in for up to a 110% of my cars book value I might get up to $2500 rebate, And the world couple of other incentives but when I chose the car testrovit and I expressed to the salesman that I wanted to make lower payments than my previous car he assured me yep we can do that we can do that. He came back with higher down payment than I had previously paid out, higher monthly payment than I had been previously making, no incentives and less than even the book value of my car. So not even near a 110%. To me it was very shiesty and a waste of my time. I definitely wont come back. 😒

I had an excellent experience. I came in for a transmission flush on my 2014 kia soul. The price they quoted me was the price I paid and they also took the time to look over my car and check for possible future issues. When you come in they write a time estimate on a white board for when your car should be done. They finished the work on time. Sales rep was very friendly and knowledgeable and they returned my car to me washed. So far the transmission is shifting much more smoothly. When dealing with cars its not always possible to have things go smoothly and as expected when you walk in. This experience was easy and as expected. Im very pleased.

Marshall Blakeslee was friendly, courteous, and explained everything so that I understood what was going on. The video is a very nice part of the service. And I appreciated the free shuttle so that I didn’t have to sit and wait in the dealership. The shuttle driver (Robert?) was also very friendly.

Very good customer service in the service dept. I work with Marshall, and he is fantastic.

Denise and the manager Dave were Phenomenal. I was in an accident that totalled my 2020 lease and I needed a car right away and they made it happen fast and easy. I will never use another dealership! They are great.

After my 3rd turbo replacement I found out something was broke on the valve cover, they used silicone to try and fix the broken part which surprisingly held up for about 10 months. I wouldnt have know it, but I started smelling oil recently. Thats when I found the broken part they tried fixing. Called and left a voice message... no call back so I went there, I spoke with Marshall who immediately says and I quote It wasnt us. Without even investigating the issue or speaking to the mechanic hes deflecting the blame. He then continues to tell me they are booked solid and cant get me in for another week. Appointment scheduled for next Wednesday, I will follow up or retract my review once they make things right.

Excellent customer service for your car repairs, I like how they video your car in shop to show on your car is being serviced . They also show you now on video how your tires brakes look for you to see . Since you can’t go in the garage area and have to rely on the technician word on what your vehicle needs are. Now you get to see the problems in video, great way to assess your problem . I would recommend Destination Kia service also what’s great they have a shuttle service .

I want to say that Alicia at Kia on Central Ave was very helpful and personally went to find someone who could answer my question when I was having difficulties getting in contact with someone. She called me back immediately and gave me the answer to my question. She seemed very genuine and sincere. 🙂

I leased my 2019 K8a Sportah6e LX there--its my 1st SzV--and I love it!! I have less than a yr left n want to keep it but might consider a Kia Niro better, as it gets 40 mpg if its about same size as Sportage.

Anthony did an awesome job, felt great!

We went to Destination to purchase a car we had seen online. We had an appointment at 11:30. We were introduced to our salesman Mel. We are from out of town and Mel assured us that we would be able to drive away in our new to us car home that day. We got the deal done even though the dealership was very busy. The deal went smoothly and we were on our way.We went to get a bite to eat before the trip home after pulling into the restaurant we looked over the car as it had snowed that night and this was the first time we could see it uncovered as they cleaned and washed it before they gave it to us. We noticed a dent and scratches on the hood that looked like someone tried to cover it up. We were very disappointed and I immediately called Mel and explained what it had discovered. Mel told me to send him pictures so I did. A few minutes later he called back and said his manager would send me a paint pen. I replied that this was unacceptable. Mel said he would get back to me. A few minutes later Mel called back said he went to a different manager and he had agreed that I could take it to a local body shop and they would pay for the repair. I want to thank Mel for his persistence and willingness to do the right thing. He is truly a asset to Destination and should be commended for his integrity and desire to deliver a quality product.This would have been a 5 star rating except for the fact that the first manager wanted to dismiss the damage on the car.

As always, Destination Kia provided excellent service. They offered shuttle transport so I didnt need to wait. They sent me a video from my mechanic, showing my auto being repaired and giving me up-to-date status of work in progress. My service advisor, Marshall, was friendly and efficient and was there for me, if I had additional questions and concerns.. My repairs were done timely and my car now runs excellent. Thank you, Kia!!

Jose made this process simple and painless!! We will definitely be back for our next Kia to see him!!

Was in here yesterday trying to get a car and trade in my old one. I dealt with David and even tho they couldnt help me because of my trade in and payments I wanted he was straight forward and great to deal with

Worst experience of my life. I went to get a tire change. When I first arrived I gave the man all my information for my tire insurance. 20 minutes after waiting outside with my baby girl I received the email from them that included a video inspection from mechanic and in the video he stated everything was good NO TIRE ROTATION NEEDED. Just new tire. The service man finally approached me 30 minutes later after I’ve been looking for him to figure out what we were going to do next. He then tells me he tried to call the number for the tire insurance but it wasn’t the right number. I told him I just got off the phone with them and it was. He pulled his phone out and called them in front of me and it was the correct number he just listened to the first word of the prompt which says “Esurance” but the next three word were “tire insurance claims”. So I had to wait another hour for him to complete the claim all because he didn’t take the time to listen to the prompt. After waiting another hour he comes out to tell me that it went through and they were waiting on a tire from their warehouse and it would take 45 minutes. I asked if I could just make an appointment later being that I had my baby and wasn’t expecting this to take so long. He tells me my car tire is already off and they can’t give it back to me now. NEVER GAVE ME THE OPTION TO SEE IF I WANTED TO WAIT WITH MY BABY OR NOT. He then offers a shuttle ride so I could take my upset child home then comes back to tell me the shuttle is the one picking up the tire and it would be done 10 minutes after it arrives with the tire. The shuttle returned 15 minutes later and After another HOUR I go back in to check my car and he is sitting down and I asked what’s going on and he said he is going to check. He comes back and says they are lowering the car. My car is finally out and atleast 10 minutes go by and I went back in to check AGAIN and he tells me another 2 minutes. So I went to wait by my car, but it was another 15 minutes before someone came out to hand me my keys. He then tells me they’re not charging me for the tire rotation EVEN THOUGH THE MECHANIC SENT A VIDEO SAYING I DIDNT NEED OR RECIEVE ONE ;as courtesy for my wait. I will never return here. Worst service of my life!!!!! They are charging for services they are not completing. CHECK YOUR BILLS

I had an amazing experience at Kia Destination today. We went in first thing Saturday morning and I had my new car home by 1:30pm. I am thankful for Dennis, Rick, and Adam. They were an amazing team and made the process so easy. I appreciate their honesty and how personable they were. I love love love my car. I would refer any of my family and friends and will pass their names along as well!

First car from this dealership. It’s been a great, professional service and communication from the day I purchased my car and with the salesman and now having my first service/oil change. Very impressed

Best place and best people to buy a car from they work very hard to get you the deal that you want you can walk in there as a woman by yourself and not feel intimidated by anyone they will work with you no matter what best dealership I’ve ever been and will definitely buy a car from them again salesman Dennis was absolutely amazing

Jose was our salesman and he was WONDERFUL! Talked with him for about an hour and picked up 2 days later! Absolutely seamless.. he was polite and professional, knowledgeable and personable. I would 100 percent recommend Destination Kia, ask for Jose!

The staff was very friendly and they were able to complete the 2 recalls much quicker than expected. Initially I was told it would take 4-5 hours, however I only needed to wait about 2 and half hours! Great service

Great Experience! The car was clean and ready to go when we arrived for our appointment. Ask for Damon Luton, he was very polite, courteous and respected our space to discuss the car privately amongst ourselves. He wasnt pushy or aggressive and was able to answer all the questions we had promptly. Damon also made himself available for contact after we left the dealership. We will definitely look at Destination Kia first the next time we are in the market for a vehicle and request Damon by name!

Bought my vehicle there a few years back with no issue but I would be remiss if I did not mention the service department attempts to fleece me several times within the last year. I understand lost business revenue due to covid, but that does not need to be pushed off onto loyal customers. Coming in for a simple service like an oil change and being told another much more expensive fuel injector service that was already done at a previous visit has to be done again is not okay. Attempting to upcharge mounting and balancing new tires after being quoted a much lower price is also not okay. I did not allow myself to be ripped off but always ask about service pricing prior to your visit here because it seems like budget deficits are pushed off to the consumer.

Dennis was extremely helpful getting me into a new Sorento. He was knowledgeable, quick to respond and very patient with my back and forth decisions. 10/10 would recommend.

Ive been a returning customer to Destination Kia over the last 5-6 years for good reason. Im going on my 3rd Lease through them and every time has been professional, informative, and easy from start to finish. I worked with Jose today and he was great. He helped me weigh out my options, look at and test drive multiple models, and has me happily driving off the lot in a brand new K5. Props to Jose and the folks at Destination Kia for continuing to earn/keep my business. Lets see if we can get into a Stinger for the next round!

Great customer service experience. The service staff is exceptional and the experience makes me happy to own a Kia.

Great experience. Every person I came in contact with was very kind and extremely helpful. I would recommend Destination Kia to anyone who asks. It is a GREAT dealership. They treat you like royalty. I plan on purchasing my next vehicle with them. Thank you Destination Kia.

I came a half hour early but was taken care of and advised of a noticed alignment problem plus I told Marshall what I also needed done. Everything was done perfectly and I was out in under a hour and half. Everything was professionally handled.

Love the Kia Dealership in Albany, everyone is so helpful and polite, highly recommended this place to go for a new vehicle, this is my 3rd Kia👍🥰

Always a pleasant expertise. Friendly, professional, and quick. They take great care of you

They were fantastic! We were in and out, fastest car buying process ever.Thanks to Shaun, Dave and Tom for the best deal in town!Best salesperson of course can’t forget Mel, straight shooter and knows his stuff! 10/10 would buy again.

I cannot express how impressed my fiancée and I are after working with Josh and Amy. Amy was incredible- she answered all our questions, was helpful in picking the right cars for both of us, and making sure that we were completely satisfied the entire experience. Josh was also fantastic to work with! He was very clear and transparent about going over all our paperwork. Destination has just gained 2 lifelong customers!! Thank you so much Amy and Josh!

My Kia Sorento broke down on the thruway over the weekend and was towed up to Destination Kia on Monday morning. 1st thing Monday, I got a call from Destination Kia with confirmation that they had my car and would take a look ASAP and get back to me. They stayed in contact with me through text and notified me when they had the diagnosis. They provided a rental car for me while they fix my vehicle and it went very smooth. The waiting room is perfect for social distancing and very comfortable. I didnt have to wait long but if I had, I could have been able to work or relax. Thank you, Destination Kia, service advisors, Rick and Marshal and Josh at the rental place.

Great service and responsive. 👍

I was shopping for my first vehicle and spoke with Destination Kia via email to set up an appointment to test drive and look at some vehicles. After falling in love with the Kia Seltos, David V. made leasing my first car experience great! He was so easy to work with, kept me in the loop with everything while my car was being shipped, and was very personable. I highly recommend! Thanks again :)

Friendly, Courteous and Professional service. Love Destination Kia !!! Thank You for the Inspection Video... Great feature!

Great experience here! Jake got me an amazing lease price on an awesome new Kia Forte GT. It’s a night & day upgrade from what I was previously driving, but not only is the car amazing— the price was incredibly reasonable. Jake was very knowledgeable, helpful, and fair with us and overall I highly recommend Destination Kia. Thanks guys!

Worked with Dennis miller on getting my new car what a wonderful experience took his time got me into what I wanted with the payment I wanted I couldnt ask for a more professional and just laid back person to work with!!

Im so happy that I went to Destination Kia to look for a car, they were phenomenal! I cant say enough good things about my salesperson Mel. This was my first time leasing and he walked me through every step, never once pressuring me. He answered all my questions, explained everything, and helped me get the best deal within my budget. I drove off the lot the same day with my beautiful 2020 Kia Forte! Thanks Mel and team at Destination Kia!

Best dealership experience Ive had. I went in looking for a specific stinger GT1. Naz worked with me to try to find one that fit my needs. Unfortunately, the had no GT1s in the color I wanted. We did find a GT2, but it was out of my price range. The prices they were showing were fair and lined up with the research I did prior. I was also very impressed by how I was not pushed to buy. He did not push me to buy a car 7k out of my budget or in a color I didnt want. A nice change from my past experiences with a dealer. Once a GT1 in the color show up I do plan to buy from here. The sales service won me over.

Start to finish it was an easy process buying this used car for our teens. Our salesperson and the sales manager were great. My one complaint about a paint chip was fixed so expertly by your body shop its impossible to tell it was ever there. And when we overpaid registration fees, we had a check back within 2 days. With previous dealerships it has taken a few weeks.One small, nitpick complaint. The car only came with one key. It happens, people lose a key and turn it in with only one. The sales manager offered to have one made at cost if we came back on a day the Parts Dept was open. For a $5 key, I feel it should be standard practice to throw this in with a car purchase. (Heck, tell me it was a $100 key so I felt like I got my moneys worth in a freebie.) In the future, remember, sometimes the smallest gesture makes all the difference in how a customer remembers their experience.

Everyone was super helpful and friendly. They provided excellent service and made my experience very convenient.

I worked with Michael in the service department. He was very much a gentlemen and through in going over what I knew I wanted plus what I needed from the current service recommendation listings. When certain things were almost due or questionable, we talked factually anout it and he accepted my answer. Informative but not pushey. I look forward to working with Michael on my next appointment.I do very much like the chauffeur service to and from work. I have ridden with Rich for the past few years. A very good driver and a good conversationalist ! Friendly, up on current events, and a good sense of humorOf course the actual work done is dependable with quality parts. I count on that too!

We had a very good experience at Destination Kia. My wife and I worked with Dennis M and he took us through the entire process of turning in our old lease and moving into a new one. He was juggling several things at once and didnt miss a beat! The facilities are very nice, the staff are friendly and knowledgeable and the entire process was quite smooth. Well definitely be going back again.

I gave myself 24 hours to get my thoughts straight about how I was treated at Destination KIA.I decided not to bring emotions into how they handle their paying customers, but I do think its important to get out one word of warning for anyone who considers doing business with them in the future:Get your brakes checked!They finessed a set of brakes through a lax inspection so that when ~3 months had gone by, the pads on my back drivers side tire began to violently scrape against the rotor.I couldnt hear it, it was only on one side, and I NAIVELY assumed if you sell a car to someone, the least you can do is change the oil and switch out the pads. Or maybe give a heads up to the guy giving you 16,000$ that as soon as you drive off the lot, the damage will begin.They were condescending and adamant that this was not their problem. It was of little concern for them to make it right, even though I had bought the car under 6 months ago.They quoted me a 480$ repair, and since I was upset about the circumstances, they offered me a 15% discount.I chose to take my business somewhere they dont condescend to their paying customers and skirt liability.So, like I said: Get your brakes checked!!!!!!UPDATE: I brought my vehicle to another shop Ive reviewed. They confirmed that KIA didnt do their due diligence on the state of the brakes when they deemed it fit to be sold.ALSO, They quoted me 180$ less because I did not require new calipers like Destination KIA insisted I did. They scammed me right up until our bitter end.

Excellent facility and service team. Appointment started on time and there was ample waiting space, actively being cleaned and disinfected by staff. Incredible selection of new vehicles to browse as well.

I had a great experience with Jon Hover. I was able to trade in my Ford lease early and get a good deal on a new K5. I’d highly recommend Destination Kia and Jon to anyone looking for a new vehicle.