I was quoted a price for a truck that was hit by a tree. They picked the truck up and when i went to get paid they paid me fifty dollars less than the quoted price. There reason was they thought it was a full size truck but i clearly told the person on the phone what it was. If thats the way they do business so be it. What goes around comes around.

Hubs sold damaged vehicle at an agreed upon price. After they picked up the truck, he went to get the money and they didnt pay the agreed upon price and gave $80 less. No option but to take less than agreed upon price-they already had the truck. What a rip off.

We order our parts from Albany, we understand the used market, and we know we getting used parts! Thanks for making things right for 3/years + we do business everyday.

I ordered a part and kept getting the run around. After a month of waiting they told me they had my part but it was the wrong part. I never got my part or my money back.I went back and finally received my refund. What a Hassle

Dont waste your time or money! Im not even going to bother wasting my time filing a small claims in court! Im outside their building as I write this! Someone was inside flipping through paperwork when I arrived but never answered the door! Or answered the phone!I ordered a rear door latch for my 04 f150 Tuesday morning around 10am. I was told it was going to be pulled that day after it arrived. I received no call that day. I called back the day after and long story short I received excuses every day with a promise of it being pulled. It is Saturday.From one small business to another, youre disgraceful!28-Sep-19 10:40amCheers,Update: I returned later and received a partial refund. Better communication helps. Thank you.

So I bought a transmission from here it didn’t work so I returned it. I had a 90 day warranty and returned it within 30 days. I was told I would be sent a refund through Walmart the next morning by 12:00 but that didn’t happen and every time I call no one will answer and no one will respond to text msgs. Gotta be the worst place ever. Would never recommend to anyone. And so now looks like small claims court is the only way I can get my money.Update *** I spoke with the owner several times, he has promised to send my money over and over but it’s been four days and I still don’t have my money that he has acknowledged to owing me and now won’t answer the phone or respond to text msgs. So he’s forcing me to file a claim against him although I really didn’t want to have to he leaves me no choice.

This is a great place to get your automobile fixed at. I recently took my Buick Rendezvous there to get a cracked windshield replaced. I also got my front and back lights fixed which was a repair that needed repairing for over a year. Great mechanic and a family friendly environment!!

I so look forward to visiting Albany Used Parts. These folks are just like family, sometimes maybe better. Everything gets handled quickly, my questions answered professionally and I even get a hug upon leaving. We have purchased eight cars over the years, four from their dealership. Wouldnt even think of going elsewhere or look at another mechanic shop in Albany GA.

Wonderful family business. we broke down and called for a part we needed and they come out put the part on and did not charge one cent refuse money.. said there dad would whoop there tale if they took money from someone broke down beside the road. old fashion people .. how ever i did mail them a check for there help and parts but they have not cashed it... just some good ole folks ...John Henry

I would never do business here again. I have never dealt with a business that were so unprofessional with their customers. I ordered a part from Joshua on 3/27/19 and I never received the part. Every time I have tried to contact him, he will read the message and never respond or when I call, he will never answer.It’s sad that I’m going to have to file a small claim suit in order to get my money back.Update 4/26/2019: I have tried to call several times and every time...no answer

I have worked in customer service for almost 14 years and in all of those years, I have never treated anyone as poorly as I was treated. I was given the run around about the part that I ordered and when I called, I was hung up on. And when someone did come to the phone, he had an attitude. I was told that my call would be returned, it never was. In one day, I had to call 20 times in order to speak with someone! And when I did finally talk to someone, I was placed on hold for 20 minutes! I was cut off when I was trying to speak, and they were just rude all together. The owner wasnt the most pleasant either. And when I was trying to voice my concern, he cut me off as well. I will never use this establishment and I will be sure to tell my family and friends not to as well.So, a week after I requested a refund I am still having to deal with the headaches of this unprofessional company. Mike is just as rude as the rest of the staff. I was told my money would be refunded to my card in 2 days. Here it is, the 4th day, my account hadnt been credited. So I went to get a cash refund. I had my hand out to receive the money, Mike put it on the counter! How rude?! And he had the nerve to have an attitude when I asked him for a copy of the receipt that I signed! I have never been to any business and didnt get a receipt for any type of monetary transaction. Once again, I will never be back to this establishment again! And as long as I live, I will never recommend this company to anyone! I wouldnt even do that to my worst enemy!I actually didnt order the wrong part. If it was put in incorrectly, thats not my fault. Youre absolutely right, I did tell you that I didnt want the part, any costs associated with that are due to your poor customer service. Had my refund gone back to my account, you would have never had to give me cash. I will not spend my money and be treated poorly. I was able to get the same part I ordered from you from another company with a friendly and knowledgeable staff. They were a reputable company who didnt have a child working their front desk.

Has my part that I needed good price saved $150

Got the part I needed fast and affordable...

Best place to get the parts n service U need

Because the people wrre nice and friendly and knowledgeable about parts and services

I ordered a part on Tuesday they it would be here on Thursday Im here on Saturday its 10:15 theyre not open and not answering the phone. I will never deal with them again.

We purchased a engine for my 2013 Hyundai, also had it installed !!! great service will return ..

Ordered the engine I needed and installed. Good service over all.

Had to order my part but they deliver also..being my car was broke down helped out alot.

A very good place to get your car worked on😁😁😁😁

Horrible service... Paid them over the amount asked for a part ..Never received it... They ignored me ..Had to demand a refund

Is anyone there today 5/29/19. My boyfriend has been there waiting for over an hour. Please help.

Please don’t bring your cars to this place. They take way to long and the staff steals out ppl cars. I had to bring my car back one than one time about the same problem. I will never go back to this place for anything. DON’T GO HERE!

I would go elsewhere....not a honest business.

Awesome 👍

Great prices.

Over expensive

Poor service

Convenient