Dude said he couldnt fix my window, didnt even try so the neighbor fixed it. Go figure

Fast work done at a reasonable price with friendly service. I will definitely choose them in the future.

Great service great employees I called one day the next day they got my glass done

Very helpful and did a great job on my windows

The phone contact was just awful. They asked ME to set up a call between me, them, and the repair shop where the repair was being done. Turns out the repair shop and a competitor never heard of such a thing. I was then accused of yelling at them. I did not, and was very upset to be accused of same. Both the rep and the alleged manager did not want the business, so my agent contacted a competitor and i was very satisfied. Looking at reviews, this seems to be a common occurrence, rude handling of calls.

Really great and fast service. I called on Monday Morning and they helped me go through my insurance. After various back and forth, insurance cleared it on Tuesday and they set me up for work on Thursday Morning.Ive expressed my concern of using aftermarket glass as Ive had terrible experiences with Safelite in the past (in terms of the quality of the glass).When I showed up to my appointment, they had me inspect the glass before, during, and after installation. Really great service and would use them again.

Great fast service. Clean neat repair Dave Tracy and Anna a pleasure . Also gave me a great recommendation for a specialty job which went just as wellThanks. Highly recommend!!!

I have had the best experience with this company. In short Tracy, Dave, and Joe really helped me with my sons damaged car. They went beyond the call of duty. They even set up getting used parts From Browns Salvage for me to keep the costs down. It is rare to find this kind of service these days. I have always been treated great by them.That is why I dont even shop around to other glass companies. I always use them for home and auto. Thank you sooo much American glass! I truly appreciate it. One last thing, when they tell you not to pet the cat, they really mean it.,

I had a crack across my windshield and Tracy at American Glass worked with my insurance company to get the replacement glass in from the manufacturer quickly and install it in about an hour. The technician even cleaned the inside of my car before they finished. Super friendly service, I highly recommend. You cant get quality service like this from Safelite.

Horrible place read the previous reviews against my Better judgement had my windshield replaced there. 2 weeks later windshield started cracking again from the bottom like a installment crack took it back they say a rock hit my windshield another 400 dollars down the drain just 2 weeks later

American Glass installed mirrors for me 25 years ago and I was happy with the product and service. May 1st 2108 I met with owner Dave 2x at my yoga/dance studio to extract those mirrors to store and re-install in another studio. He came to the space, gave his word for the job. He changed the date 2x and then decided to not do the job with no communication with me, claiming unsafe demolition. If that was the real case, the minimal of a phone call of job cancelation and considering another option would have been appreciate. When I called him/Dave, the owner, took no responsibilty and was very rude. I would never use his service again.

DO NOT USE THIS COMPANY! WAY OVERPRICED. I called to get an estimate on an 80 Storefront broken window replacement, and was told a price of $1750. I laughed at this as I really thought they were joking. I was told that this was the going rate and if I shopped around I would see. Well I called another company with the same info and was told $800, they showed up an hour later to measure and in 4 hours later they had the old window out and the new window in for $750. A $1000 dollar difference!!! Glad I decided to not get ripped off, I can see from the other reviews it would have been a headache and would have took way to long.

Very polite and extremely helpful

Tracy was very pleasant and professional but the owner...Dave...is definately a miserable person. Worst customer service I can remember. He truly could care less about you & I will never do business with this company again.

Excellent & fast service for rear shattered w/s on our new Pacifica. Tracy went above & beyond to expedite installation she is totally reliable Matt the mechanic is as Ace & Elliott in the office was very accommodating all very friendly definately would reccomend

***DO NOT WASTE TIME*** The owner of the company actually yelled at me when asked the status of an order and said he didnt care about our small order. Such a mean and miserable person. Please dont waste your time.

Great customer service and work

Called to ask a simple question and the guy that answered was rude and not helpful at all. Horrible customer service.

Dave -Owner is rude and short tempered, bad cusromer service. I just called to get an estimate but he freaked out. Guy got issues......

Windshield: found a side dent on body piece adjacent to window. Window spray wasnt reattached. Wipers where reinstalled wrong etc.

Terrible phone service. The guy that answered was very rude. Why would I take my car there???

Dave needs Jesus.

I called the shop because I left my purse behind the owner who picked up the phone was one of the most rude individuals I ever spoke with apparently there are three other American glass shops in Albany I suggest you find one of them to get your repair.