I absolutely love looking around and shopping at Michaels. My kids always want to go with me. As always in customer service you will run into some people whom do their work with inspiration and others who just shouldnt be in customer service at all. This was how I felt the last time I went to the one near Cossgates mall. The cashier was not very friendly. Not my normal experience...still a loyal customer I definitely wont let one bad experience ruin Michaels for the family.

Usually I can find what I need. Unfortunately I couldnt and I blame covid. Next time I must check the website first.

I’m giving this place 3 stars, because this store is picked every single time! And I asked the cashier if she can hold a item for me and she said “we don’t do holds if it’s on sale” for one everything is on sale so this is absolutely ridiculous! I’ve had items on hold in the past!

This was one of the better Michaels! Well stocked. Lots of choices in many of the departments.

Just left this store location because I felt very uncomfortable with one of the staff members constantly watching me and following me around the store. I’m a small buisness owner and I normally by items online and sometimes I’ll visit this store location in my day’s off. Never have I experienced this and this specific location. I first walk in and I’m stuck looking at their playdough display debating if I should get. The staff member greets me after looking at me and I stated that I’m alright just debating on what I’m getting I’m last minute shopping. She says okay and walk away so I walk down about 4 lanes and there’s she is again looking at me on and off I see her from the corner of my eye. She comes down that aisle and tells me “I swear to god I’m not following you” I did not respond to her because now I’m annoyed. I pick up one item and walk away 4 mins later I’m at the back of the store I feel like someone is looking at me and there she is again with a cart walking by and we made eye contact. At this point I’m fed up so I’m thinking you know what I’m going to leave so I take my time I’m about to walk out a guess who’s at the front of the store by the cash register? She is and just standing there doing whatever so I but my cart back and walk out smh I’ll just take the drive and go to hobby lobby at least there I won’t feel like I’m being watched like a hawk. It’s very very uncomfortable for me. All I had on me was my black skin a shirt a pants my phone my card and the shopping cart with one item in it. Only reason I’m giving it 3 stars it’s because I’ve shopped there before and other staff members were nice.

I can’t say enough about the customer svc at the Washington Ave / Albany NY location.... especially the frame department who helped me create a beautiful framed print.I also want to thank a wonderful employee ( Sara) that has helped me a few times that I’ve been in the store to locate particular itemsShe knew exactly what I was describing... very knowledgeable and friendly .... sweet lady!

Cashier was helpful and courteous. Store had the item I went for at a reasonable price

Great store!. Neat and clean! Great selection! Great prices! Staff were helpful and friendly!

Not as big of a crystal selection as Im used to with other Michaels in other states... and I noticed there wasnt a very big selection of fake flowers. But mostly i was there for drawing materials and new drawing paper and came across a 10pk of canvas for 10$ decent sized too! But the selection for pencils and pens and markers was very poor 😥 I still managed to grab a few items.. in fact I spent 140$ on just a drawing book a small journal a few pencils and erasers and a sharpener plus the 10$ 10pk of canvas. Pretty expensive for the lack of selection but what do you expect.

Extremely helpful helping me to mount a frame. Didnt charge at all. Excellent service

Store was completely picked over. All the wedding type products should be kept well stocked, seeing that this is wedding season. Total disappointment, and waste of time.

Art students and crafters should definitely stop in here.

Stopped in to purchase crochet thread and block foam. Following social distancing protocol. Very quick check out.

Friendly staff. Well organized store. Dont go there without a coupon on the app!

Nice inventory but no one ever to help with specific questions.

Just got out of Michaels, it was understaffed and not enough people to help. Had a poor curbside pickup order experience.

Love Michaels!! So many neat items and reasonably priced

Ordered 2 things for store pick up they got the shirt size wrong had to drive far to pick up and back home just to have to go back and return it will never do online Instore pick up again didn’t know something simple like this could be messed up smh

Awesome. Found exactly what looked for plus

I had two diplomas custom framed and the level of customer care was outstanding. This is the second time Ive had custom framing at this location, and BOTH times- the result was wonderful. Specifically, I worked with Katie who went above and beyond to ensure I was happy with the final result. Thank you!!

Love Michaels and go to different ones often to scout out clearance beads. Clean store, staff okay. Typical Michaels. Only thing to complain about is Christmas music on Nov 2nd but its probably a marketing tool. I just dont want to hear that yet, and really, who doesnt go to Michaels to make stuff for other people?

I went there for their Clearance Sale section. I didnt find too much this time, but I did find some gel pens that I was looking for in their pen section. And I also found some nice, small wire bell ornaments in their Christmas section.

Great service and assistance from employees! Very knowledgeable and friendly :)

What you’d expect but somewhat disorganized

Has most item I need--nice selection of supplies.

So much selection and really fun browsing! Only bad side is items are very very expensive and mostly overpriced.

I found myself in the store at 9 am opening. The store had a few other customers. I grabbed a cart, wiped down the handle and walked over to the narrow aisle of the floral section. An employee entered the aisle with a giant restocking cart and started stocking right next to me. I moved and a minute or two later she was on top of me again. I pushed my cart aside to give myself more room and stepped away. The next thing I know she is grabbing the handle of my cart and moving it. Totally negated the cleaning of the handle. It became clear restocking was taking priority over customers shopping. There were 3 other employees also restocking. Really frustrating because if I want something in any store but an employee is already in that spot restocking I never crowd them and wait patiently for them to finish. I grabbed what I had deciding it wasnt worth the risk having this woman on top of me and walked over to the check out area. A single cashier was open and checking out a customer very slowly. There was a man standing behind another register scrolling through his phone. After 5 minutes I asked if he was open. He said no, I dont work here and he exited the store. It took the cashier another 5 minutes to finish up and when I approached the counter it became clear that the plexiglass was what was causing the slow down. Ok, I get it. Employee safety is a real thing. But the way this was constructed there was no way for her to access the items being bought unless she reached around and came out from behind the plexiglass. Seemed counter productive, but ok. What was frustrating was that after waiting my turn, she puts a finger up like hang on and then she takes a customer phone call for someone looking for something. So I drove to the store to find my items, stood in line all the while really wanting to limit my time in the store because of Covid and this staff member thought the person calling to locate their item while sitting in the safety of their home was the priority rather than the customer standing in front of her. Complete lack of common sense and courtesy and the prices werent great.

Michaels has a lot of good stuff at reasonable prices and you can always find a coupon. My only issue, which is the same for most retail stores, not enough staff at check out for the number of store patrons.

Quick and efficient pickup order system

Alot of the shelves were empty. Tons of Xmas stuff.. clearances of halloween stuff.. but paints, painting stuff.. crafty stuff . Not so much

Their fabric selection sucks its very limited

Good sales, easily found the craft supplies I needed. Staff was helpful when I did need assistance in locating items.

This location is well stocked. The only downside is that when it gets busy, there arent many registers open.

Got so much stuff for my crochet projects

Buy my card making papers here. Shop the sales.

Just a great place for framing, arts and crafts. Well run and staff are very helpful.

Theres good merchandise, but it seems like stock changes or discontinues without warning. Good in a pinch, but for serious art supplies, this falls short on expectations. I miss the Art Minds mechanical pencils, and the faux suede cover blank books. The staff could be friendlier too.

Got some ceramics to paint along with some halloween decor ♥️🎃👻

Prices are too high for a DIY store. Believe me I do a lot of DIY. (See pics)

Staff not helpful. Cashier was very good. Several people working not helpful.

Debbie back in the frames was very very helpful

Had what I wanted and was super helpful

I love Michaels for all of my crafting needs. Theres usually a coupon or a sale and I love saving money on the things i like. Their yarn selection is also HUGE. Best place ever.

Larger store compared to the crossgates commons location

I shop at Michaels often as I own a decorating company and my son also loves to make bracelets and draw and what not. For décor and crafts their prices are always very reasonable and their selection is typical enormous. Even when they don’t have what I need most times an employee is able to direct me in the right direction of a near-by store that has what I need. Staff is typically very friendly at this location. Only reason for 4 stars is the carts are too small and most times I have 3 to 5 carts and it’s hard to find an employee who isn’t busy that’s able to help me push the carts to the registers and my vehicle.

Ever sence my wallet was taken by a cashier and mailed back to my job, after i stoped in.

It’s pretty much your average Michael’s which that alone makes it deserve four stars. The only warning I have is be careful because if you go in there for one thing you will leave spending $50 more than you expected to. But it’s very clean and has everything that you need and the service is great.

I can always find what Im looking for at Michaels. Prices are reasonable. Highly recommend.

The service was nice, the employees friendly and the store was well stocked. No complaints here.

Very clean and organized. Great deals on everything I was looking for. They added more sliding shelfs for more stickers which makes me very happy.

Crafting queen

Love Michaels. Great variety and staff at this particular one. Always look for coupons online for more savings.

Does anyone that works during the opening hours in Michaels ever know where anything is located?Overpriced craft supplies. Premade has look that is ordinary. Nothing is creatively produced. Boring. No ow they purchased A.C. Moore the competition.Still plenty online suppliers for creative needs.

Love the craft and art supplies. Would like to see higher end watercolor paint supplies. Never have Jane Davenport products available although they say they get new products each week. They havent had anything different in a month.

Found the most important thing I neededGrace, in the custom framing department, lived up to her name. She very graciously stopped what she was doing to help me find what I needed in do-it-yourself framing items.Thank you, Grace - even though the store didnt have the other items I needed.

Don’t place an order online, they’ll honor a coupon then contact you two days later via email and refuse to honor it. Awful customer service, will not be giving Michael’s any more of my business.

Great store for art supplies and crafting. Make sure you sign up for Michaels rewards to receive special coupons via email!!

The staff are kind and knowledgeable. They offered assistance while I was trying to find something. The store is kept neat, and the cashier helped me save money as well.

Great store. Very clean and well organized but I took a star away because the staff never once spoke to me until I was checking out. I used to work retail and Im very big on customer service.

One of our favorite stores. We visit it all the time for shopping related to crafts, school projects, cake/baking needs, decorative stuff. All in one shop. Friendly staff and they always have good deals and coupons.

Recomend

Great place to shop. Nice friendly atmosphere, workers polite and helpful.

Definitely the go to art and craft store. Dont know of any competition

Always find some new ideas for crafts. Love the selection of stickers for scrapbooks!

Nice store I was looking for paint by numbe and but only found ones for children. I did walk through entire store and they have a great selection of craft supplies

All the worker in there where so nice and helpful and there sales are amazing

This place is heaven😍💕🥰Im always inspired when I walk in and the staff are always friendly! I dont even have to buy anything. Let me just window shop and Ill be good.

Amazing cashier great items just a lot of Christmas it took up most of the store.

Everything you need for arts n crafts and the supplies for jewelry making is going to be something new for me.

I always have enjoyed trolling through craft stores, looking for new ideas and old favorites. Of the local stores, Michaels has never impressed me as a good craft store. The reasons for my impression are: 1. I have never found a sales associate who is really knowledgeable about crafting in a Michaels store; 2. The stock Michaels carry is not geared toward as wide a range of crafting as another Albany area store; 3. The how-to books and publications which are the backbone of crafting adventures do not seem to be available, or if they are, they are not easily found!!! (I have looked!!) 4. A personal frustration is the fact that Michaels does not stock any fabrics, sometimes, the project needs just that extra color!

Better than that hobby store. Very good selection of crafting & decorating items. Coupons are very restricted even when it says Good on entire purchase but prices are pretty good generally.

Everything you need for home decor is in Michaelsevery kind of frame that you would need is in Michaels and they have the most beautiful silk flowers in arrangements that are already made that you could find a great place to shop for that kind thing

Great sale prices. Staff very friendly and helpful

Clean organized and friendly StAff!

I love Michaels! The cashier gave us a great tip on how to make our own headstone for our graveyard for Halloween!

Great selection of most craft needs. Very helpful staff.

The store has lots to offer. I recently came here with two teen girls to look for projects to occupy them. We spent nearly an hour in the store and they had a great time, coming home with paints, sneakers, yarn, and assorted other goodies. There was a very long line at checkout and the cashier didnt seem to really know what was going on. One item was missing a price tag, and she hemmed and hawed for nearly a minute before deciding what to do. I offered to go find the price, but she said no, and then asked another cashier (who was also busy) to go and check it out. Weird. Location is kind of odd - off the back of other stores.

Store: great selection of everything and anything we could imagine for our creative needs!Staff: The staff on the sales floor were amazing, friendly, knowledgeable, and helpful! But......the kid who cashed us out was rude, lazy, and disrespectful!Store survey to be filed.

Staff is always very friendly and helpful when I have a question, whatever I cant find in store I can usually get off the website. Its also a plus that they honor coupons from other craft stores.

Positives: Friendly staff, cheap pricesNegatives: Cluttered, limited selection

The staff is friendly and always willing to help. There are lots of great sales and price reductions along with classes to learn or improve on a craft.

They have everything imaginable for crafting, holiday decor, you name it! Great store! I highly recommend you visit

Best selection of local craft stores, they carry a lot of items the other Michaels stores do not. The store is usually busy but pretty clean with lots of associates working. Be sure to use the coupons from their website to save on your purchases.

If your into crafts, they handle almost everything.clean well laid out. Personal helpful.

Great stock and staff. Their sale prices are terrific.

Ate here with our son who recently moved to the area. The food, coffee, and wait staff were all excellent.

Staff is always helpful willing to take you where the item is that youre looking for knowledgeable

Went with my wife. She is working on knitting hats and scarfs for folks living in the mission in Albany and she needed more yarn. Michaels had an unexpected sale so she was able to buy more than than planned!

Literally my favorite store

I love this place because there is lots of stuff for kids ans cheap enough. if my baby is interesting for painting, i am willing to bring them to go and buy. My baby love stickers and some toys. it is good place to visit walmart together. it is first floor and next to ollies outlet.

I found alot of interesting paints and canvas paper.

Had a lot of good bargains so saved some money which is always good

Very good place with lot of options

Good selection, just wish they had more coupons! :)

I went for a custom frame and Katie was extremely helpful.

Helpful staff and tons of great options

Best place for faux floral--their bouqets and stems are realistic, durable and you can get them at very affordable prices if you use coupons and go when theyre on a promotional sale.

Excellent staff wonderful selection

Always fine great stuff. Opens the mind to new adventures in the craft world.

I love this craft store always has good sales and 50% off coupons