Addison was very helpful and very knowledgeable with what we were looking for and how to use it. It will definitely change where my husband and I shop for make up. Awesome experience.

The old staff used to be really nice and have a very friendly staff are used to always have a great experience here but unfortunately a lot of their old staff has left and the staff that is currently there seem like they do not like their job very unhelpful very hard to find somebody to help you in the store the manager is very rude and seems not to take her role seriously I will be avoiding this Ulta i’d rather go to the one in Canton or go to the one in Kent

Very helpful customer service! Good products

DONT ORDER ....THEY DONT USE FED EX OR UPS THEY USE USE APME OFF BRAND LASER SHIPPING... SHIPPING HASNT UPDATED IN 4 DAYS AND NO ONE WANTS TO HELP ME FROM ULTA CUSTOMER SERVICE. I HAVE POSTPONED MY VACATION WATING ON THIS PACKAGE. 114$ GONEWHAT A JOKE!DONT ORDER ONLINE. U WILL NEVER GET IT AND NEVER GET A REFUND !CUSTOMER SERVICE KS A SCAM TOO.

I always appreciate how helpful the employees are at the store. I wanted an item that was out of stock and they helped me order it to be shipped to my house. Throughout the interaction they were friendly and gave great customer service.

It’s ulta. They have most of the stuff from the app. Workers aren’t too friendly

I love love love how my hair turned out. The before & after was such a big change. I wanted RED hair. Not natural red but red red & thats what I got. That stylist who did my hair her name was Addison if anyone wants to request her. She was super sweet, & caring.

Excellent customer service and found exactly what I needed!

Wooster, Ohio clerks were rude and snobby. Ill go to sephora

Well stocked, fairly priced and friendly, helpful staff

My absolute favorite! Everyone is so helpful and offers suggestions to help you find what youre looking for I always spend way more time then planned here. The Ulta credit card gives so many perks!

Girls were wonderful!

Over priced cologne and perfumes. My budget has nothing to do with it. I can afford whatever I want from your store. But I can get them cheaper else where. I recently returned a bottle of Gucci guilty black. Because Dillards had a gift set with additional gifts. Ulta never has gift sets that include several items for the price of one. Macys and Dillards almost always do have gift sets. In addition to all that the employee doing the return didnt do it correctly. Which I had to drive 20 minutes back to the store to get the card corrected.

I always find something that I need :)

Huge thanks to the lady that stepped in to help me while my child was having a huge temper tantrum today. I love shopping at this location.

I can’t tell you HOW MUCH I love the staff here! They are so helpful and informative! They know everything from covering bruises to having a photo ready face! They always know a variety of brands and prices for any product! They are genuine and will tell you when spending more money is worth it and isn’t! I love them!!!

Would give 0 stars if i could. I love Ulta, but this location never again. The staff was rude, no one asked if they could help me with anything, when I did ask for help the girl rolled her eyes at me and said she would check to see if there was more product in the back, but she never came back. I left and went to a different Ulta

Friendly staff, and had everything we were looking for.

The customer service was awesome

Store is clean and well stocked.

I went to this Ulta (a 40 minute drive for me) specifically because their website showed that they had items that 2 Ultas closer to my home did not carry in store. Not even 1 of the several items I wanted to buy was in stock. I was in the store for 10 minutes before I could find an employee to help me. The checkout line was 20 people deep the entire time I was there with only 2 people working registers. An extremely disappointing visit all around, the only positive note was that the employee who helped me was very kind.

The store itself is not bad. The appointment booking is horrible. They never answer the phone itll just keep rerouting you to the main menu. If you are able to book an appointment it gets canceled because the techs are not reliable and when trying to rebook they dont have openings at the brow bar or salon yet are not servicing clients when you go in. Poor customer service.

I like the concept of this store: high end products and drugstore products all in one. This store carries a lot of products and runs good deals. Also, there is nearly always a coupon available on their website. They do a decent job of keeping the testers clean and tidy which seems like a full- time job in itself. I generally am always asked if I need help—but admittedly more so on the high-end side than the drugstore side. Mostly the sales staff is friendly and not pushy.Please click the Like button if you found this review helpful.

The best! ASTON GIVES THE BEST SERVICE..LOVE YOU HONEY! THE GUYS ARE GREAT ALSO

Great product selection. 3 sales associates walked right past me though - no assistance offered. The associate who rang up my purchase was awesome! Very friendly and professional

Great store, staff is nice, its clean which is very important for me, and the products are usually amazing.

The employees at the register were really nice. The reason why I gave them three stars is there was stuff that didnt belong in the aisle ways that shouldve been put away that was being bumped into. Things that were not were not stocked. Including the stuff that I was looking for. I rarely go to that location. I prefer the Canton location.

Staff on the make up section were not friendly. Cashier with short jet black hair was fantastic.

So I did a little social experiment of my own with this Ulta store after I noticed certain attitudes and habits with the staff. One day I went into the store with no makeup on. I was just wearing a hoodie and some old jeans. No one acknowledged my presence. I didn’t get a single hello, and none of the associates asked if I needed any help. I even said hello to one of the associates and she completely ignored me. I asked another associate a question about a product and she was completely dismissive of me. A couple days later, I went in with full make up, dressed nicely and was carrying my nicer handbag. I was immediately acknowledged and was asked by multiple associates if I needed help. One of the associates was very enthusiastic in their recommendations and was very friendly. This also happened to be the same associate that ignored me when I said hello to her. Most of the staff was the same as when I went in a couple days before. So it was very obvious that if you look the part, they will be more than eager to help you. I love their selection of items, but the staff definitely needs to be retrained on customer service. Just because someone is not “made up” doesn’t mean they are less deserving of services and attention.

Friendly and helpful. They were out of something I needed and shipped it to my home in 3 days, no extra charge.

Fast sweet service made this a good place to visit.

I was in the store for at least 20 mins looking for a certain product and not only was I looking for the product but I was also looking for someone to help me. Not one employee asked me if I needed help nor where there any employees walking throughout the store to assist customers. At Sephora there are always sales associates available walking around offering assistance.

Fantastic stock and options. They honor coupons on top of sale prices. Staff are friendly and help you find the perfect item.

Sara is AMAZING. I went somewhere else and got a horrible haircut. It literally looked like someone just hacked away at my hair. I was pretty devastated and was hoping to get it fixed ASAP. Ulta got me in same day with Sara and she freaking SAVED MY HAIR! I could tell right away she knew what she was doing and I felt better almost immediately after she started working on it. She did such a beautiful job and I absolutely love it. She said shes been doing hair for 13 years and it shows. I will never get my hair cut by any one else ever again, shes the best! Thank you Sara for saving my hair and doing such a beautiful job!!!!!

Had an issue with a purchase I made yesterday. After speaking with the general manager- Olga she was able to fix it! She is great at her job and I was provided excellent customer service. Thank you Olga!!

My absolute favorite Ulta location! As a stay at home mom that means my child is with me more often than not when I run errands, including going to Ulta. Even when this store is busy multiple team members not only stop to ask if I need help finding a product but also to interact with my daughter. Its an absolute delight to see, theyve been this way since her first trip there at 12 weeks old. Theyre all very courteous, they get on her level to speak to her and Ive even had team members ask to/put a little spot of highlighter on her nose(because what girl doesnt love to shine). Other than interacting well with even the smallest guest, Ive never had a team member tell me I dont know which is great, I love that their crew is knowledgeable in all areas. I would rather have this team order me products not in store and wait for them to be delivered to my home than to go to another location. Thanks to all, keep up the fabulous work.

I personally love this ulta. Whenever I need help finding color- which two employees who knew the brands and colors- instantly helped me and solved my problems with in a matter of minutes. ⭐️⭐️⭐️⭐️⭐️ Stars for those girls.However, two people on register, with a long line. I’m not sure if Managment is slacking off/ or just doesn’t care but I didn’t see one manager on the floor, plenty of staff Helping customers, but some were chatting toward the back... as if they couldn’t get the day schedule worked out- they sounded confused and upset and in we’re not mood to help customers.But like I said he girls up front were non stop working.

Love love love all the staff, I have referred Sara to all my co-workers. She is the only stylist that has taken the time to really highlight and color my thick curly hair through and through. And the staff is always so hopeful when I come in looking for suggestions on makeup or the newest pallet. Highly recommend to anyone!

Definitely the spot to go to for your beauty needs. I love the wide selection of name brand products. I find exactly what I want here. There are certain staff members who might want to pull their heads out of their own rear ends but thats anywhere you go. Particulary when shopping in a store that is geared towards women. Things can get catty at times.

Very clean and in order. Staff was friendly and made sure you didnt need help or have any questions! Items were well stocked.

Friendly helpful staff. Everything was organized and easy to find. They hooked me up with a bunch of free stuff with my purchases

My husband and I went here and found some really great deals. The young lady behind the counter was super sweet and helpful. We definitely want to go back! Thank God its also super close to where we live! 💙

Quite near to my location located at west market and has good products with them

Edit: Its been a year since I posted this review, and Im still giving it five stars. I still go here for all my haircuts. I added a picture of my latest cut and color, by Halle. Shes so fun, and does a great job. She also rescued mother in laws bad haircut and color.My before and after pictures below.Jonathan did my hair. Its an awesome cut and us proving to be very easy to style.The ladies in the makeup section hooked me up with makeup and showed me how to apply it!

Staff is wonderful. Store was out of stock on a lot of high end items, but Im guessing thats because there are not too many Ultas in the area. Store was clean and decorated very cute. Parking can be a tad hard to find.

The staff is super helpful and friendly. They always have deals, so I get good products at good prices.

Cool place good prices. Helpful staff for my beard needs.

I like Ulta because it has a lot of choices and brands in one location. I feel like the staff ignores you unless you look like you have lots of money to spend or you are hip and trendy. Sometimes I have questions about products and its impossible to find an employee to ask

Love this store. Beauty heaven. They have everything you need. Well, except Fenty Beauty.

Good deals today staff is always nice and helpful.

My addiction! LOVE Ultas points program & that they keep expanding the makeup lines they carry. 1 stop shopping for the make up obsessed! 😊

I order a new product online for instore pickup and I wanted see what other products they had available and I could not find it. The cashier seemed an annoyed that I asked where thos product line was located....she called for someone to help me and she also seemed annoyed. So I sauntered out of the store, made a couple of calls and found another retailer who had the entire line available.

When you go in the store with jeans and little to no makeup on, no one aknowledges you. LOVE how they treat normal people who just want makeup, their eyebrows done, or help with anything. Called them 4 times to try to get an eyebrow appt and they never answered so I went there. When I got there and told them the lady was VERY rude about it. Will not be going back.

Friendly and busy need more floor staff

Came in for 2:40 brow waxing appointment. Both girls had clients, so we waited 20 min. At 3pm, I asked when will someone will attend to my daughter. I was told that they have taken a walk in instead of her and next appointment available in 40 min. Absolutely incompitant staff at the beauty counters!

Had exactly what I wanted, easy to find, helpful sales people that largely left you alone (no pressure) good experience.

Great variety and selection of makeup, its clean, and staff is friendly BUT when I went for my birthday, the young woman at the register told me I could not get a birthday gift without a coupon and was a little rude when saying this to me, hence the 3 stars. Other than that I really like it and do recommend.

Waxing and tinting services at the brow bar are great, krista and the manager of the salon have always done a great job on my hair.

What can I say, clean and well stocked. No employees asked to help me.

These ladies are all great!! Makes shopping nice!

LOVE my stylist at their salon (Sarah) I can find any beauty product I want it need, and for a great price

First time at this particular Ulta. Knowledgeable staff, fully stocked store. Leigha did my hair and did an amazing job.

The employees were so helpful and got me exactly what I needed!

Very friendly and helpful.

Their associates are very helpful.

The sales people looked at me and started to appear to be busy. I waited in line before getting to the front. This didnt happen to any customer before me. Ive noticed this before at this location. It seems like people of color are ignored deliberately.Finally a Supervisor asked the associate to ring me out.A shame people are this wayI will avoid this location in the future.

Its a place where i can escape to when my day is rough and just test different types of make-up. A variety of different brands, styles, prices, and peaple to help you find what you are looking for. Sometimes i prefer Ulta over sephora because of the brand names ulta beautu carries. They even have cruelty free make up!!!

Had my nails done there and one chipped with 2 days and this was shellac. had to have it fixed then after less than a week they began to lift and peel off. I have never had this happen before. I called and demanded a refund from the main company and they told me to speak with the manager at the fair lawn location. I got nowhere. DO NOT have anything done here. They do not stand by their service! I wont even go in there and spent my money on anything else now!

I just called up to the Fairlawn location. It really upsets me that they never cater to the WOC! Black women also love to wear makeup. Whenever I visit your location I never ever find my shade of anything!!! Do we not matter? Really disgusted because I was really looking into purchasing the Juvias Place foundation, but of course your store dosent offer the Black owned brand. Which majority of your other locations do! I will continue to shop at Sephora because this location just dont care!

What a wonderful selection of womens products!!

I‘m so done with this ULTA. They never take my coupons, never hand out samples and if you have coupons for free stuff they don’t have it. Yet they don’t give you anything else. Better off going to Sephora!!!

Always have what Im looking for!

Love Ulta

Whenever I come here, I feel judged by all of the employees. Many are standing in little groups giggling at cusomers. I love the selection, but I cant help but feel insecure when I hear all of the snide comments made about their shoppers.

Even though I love the products in the store, I am always treated poorly. No matter which Ulta I go to.

Sara who works in the hair salon at the Fairlawn location is FABULOUS. She takes the time to actually make my hair look awesome! Even with my hair being short, it takes about an hour and 15 minutes to get it done. She has also done my 6 and 3 year olds hair with no issues whatsoever. Thank you for having her there!

There are never tissues in the little stands where you take all the swatches off of your hands and its pretty frustrating. Store is well stocked and clean with friendly sales people, otherwise.

Got great service finding the right foundation.

Pricey cosmetics. Wife spends too much money there. Perfume smell can be overpowering at times.

Awesome store. Great Cosmetics Great staff

Great

Always love Ulta! Great wax services.

Wonderful selection, however the prices are extremely high.

I had a bad experience at the Ulta in Stow (left empty-handed) and decided to try the Ulta in Fairlawn instead- complete opposite experience! Helpful and friendly- got what I needed and they held a straightener for me. I love Fairlawn in general

Always clean and organized. The staff is great!

Love this place.. love the service

Great store

My hair dresser Paige Altvater has transformed my hair from shab to fab! While my hair is processing, I walk around the store and shop. I get reward points when I get my hair done and I use them to buy hair products or skin care.

Im a guy.. went with a woman that said wed be in there for 10 minutes. Ended up being over an hour..

The best pizza ever!

I could live in this store! There is such a great selection!!

I went to the ULTA in Montrose which is located in Akron, OH and I was approached by a woman who was apparently an esthetician at the store. Not only was she loud, judgemental, and obnoxious but she touched my face w both hands without my permission. I literally took none of the advice she gave me, and the products she told me not to buy have made my complexion amazing. I’m a diamond member, so I spend a lot of money at the store. Maybe screen your staff and hold them to a higher level of professionalism. Normally I love ULTA, and the individuals who work there, so this is an isolated incident.She was tall, heavy-set w red hair. I’d avoid her if you can customers lol

They yelled at me 1 out of 10 would not recommend

Very helpful and always a lot of staff on hand!

Fairlawn location: Im an Ulta Platinum member. Ive never experienced such terrible customer service and thats saying something. Since the Sephora in Summit Mall has some of rudest staff. This Ulta locations staff is under par. Those prestige counter girls are extremely rude. I watched as they made fun of customers. All the testers are a wreck and way to disgusting to want to swatch. The kiosks are unorganized and have products smeared all over them. I will be ordering online from now on. I feel bad for the quality workers. Who care about the customers and their needs. And also having to up with some of these slackers.

Great staff! Super helpful!

The service stinks! Long lines and not many people on the floor to help answer a question.

I now have pink eye after having my eye brows waxed. I have never before in my life ever had pink eye now I will miss work because of it!

I love this store and the staff. Everyone is so helpful and knowledgable. I especially am so happy about finding a hair stylist that always goes the extra mile to spoil me. Her name is Hannah. I am very busy most of the time and not only did she accomodate my schedule after me not even showing up for an appt one time, she didnt make me feel bad about it. She contacted me and made it work. I told her how extremely tired I am after working hard all week and I just need to relax. She massaged my head during the shampoo and conditioning treatment. Her hands are magic. First appt. when she colored my hair and second time I got a cut, I fell asleep! I was also very happy with my results. My fiance loves how my hair looks too. Keep up the good work.

This place seriously sucks. I dont know why I keep going there but I know today will be the last time. They NEVER have my colors for anything. Their shelves are stocked with testers. Really crappy selection. Ended up leaving and just going to CVS.