Our sales rep Ammar was absolutely amazing! He went above and beyond to make sure we were happy and satisfied! We will definitely buy from him again and highly recommend him!Matt the general sales manager was terrific! He made us feel comfortable, like family! He got us to where we needed to be to get into the Atlas Cross Sport we wanted!The Atlas Cross Sport is everything we wanted in a vehicle, Great looks and Great ride! The whole experience was Great! We will definitely tell our families and friends!
We were helped out by Chris Dawson and he did an absolutely wonderful job helping us find our new car. We had got a 2022 VW Tiguan and it was beautiful. Chris did his diligence with listening and finding what we wanted. Huge Thank you to AJ in the finance Department, he was super nice,caring and more importantly honest. Our experience Made us feel like we were being helped by our family and friends and that’s not what we’re used to. This our 4th car in a year and half so we know these guys did great!
Great sales rep! Chris Dawson got the Atlas I wanted in the color I wanted, even during these difficult times to get products, he made it happen. Very patient and helpful. Love my new Atlas! Thank you again!
We had a unique circumstance after relocating to the area, which many others potentially could fumble but Chris Dawson and his team flawlessly took care of us. We will be back and continue to purchase VW. Thank you
Worked with me to find the right car for me. Made the process easy and fun. Thank you
Just leasing my second vehicle from Volkswagen of Akron! Chris is a great salesman! Matt is an awesome manager!!! Love being a VW driver! They make me feel like family! Thank you!
So let me start off by saying I started at Bedford and almost gave up on this company in general… it was that bad. I came to Akron not expecting much honestly. That’s when I met AJ. It was a breath of fresh air to meet a business manager that treats people like human beings and actually loves their job. He pointed me in the direction of Chris the salesman. Chris is not your typical slime ball salesman you will find at other places. He talks to you straight and legitimately wants you to leave happy. I got the car I wanted within my budget and it didn’t feel pressured at all. Thanks guys you have my business from here on out. If your looking for a VW …. Akron’s your place!!!!!
I had a great experience here. Ammar is the man. Super helpful, great to talk to, genuinely wants to get you the best deal. I’m loving the car.
Again, thank you Chris Dawson! He is the best of the BEST! He always goes the extra mile. I have leased two VW Jettas and am now the proud owner of a VW Jetta GLI. I also want to thank AJ and Emil for taking time out to assist me. I highly recommend VW of Akron. Great company great service.
My window wouldnt go up on my car, and I commute from akron to Cleveland for work. I called after hours for the service department to squeeze me in the next day to get it up.The girl I spoke with left them a message. The service department called me back the next day, and squeezed me even though they were booked. My window is up, and going back tomorrow to have if fully repaired. I appreciate their help. Everyone was friendly and helpful. They are all
Love VW of Akron! Matt, Chris, and AJ are the absolute best!
Hands down the best experience that I have ever had while choosing whether to lease or buy a car!! Matt and Amar made my new car purchase stress free and fun! Their professionalism and knowledge of VW’s gave me the confidence that I needed to feel like I made a great decision. I have never had a Volkswagen and I love it!! I have only had my VW Tiguan for a month and I am very happy with it!! Thank you very much Matt and Amar of VW of Akron!! I plan on continuing business with you for years to come and I have and will continue to highly recommend VW of Akron!! Keep being awesome guys!! Great job!
Save your time and money and never go there for your car servicing. I don’t know if they changed the management or what but currently what they offer is horrible. First, they charge higher price than any other place and second they lie about doing the multipoint examination and filter replacement. They were hesitant in giving me the report after oil change servicing and told me that everything with my car looks good. However I have been experiencing certain issues with my car after that.Never going there again
If you like being lied to and paying twice what the vehicle is worth than vw of akron is your dealership
My experience at VW was perfect the moment I walked in the door! Chris is the best! He truly made my car purchasing experience smooth and easy. I’ll never go to any dealer other than VW Akron!
I recently was in and I purchased a Volkswagen Jetta. Amaar was my car salesman and he helped out a lot. I’m new to the car buying process and he was very helpful and genuine. Really chill atmosphere and I had a great time while I was in. Definitely would recommend visiting here to shop for a car.
This place is a joke when it comes to customer service. Last June I brought my wifes VW Eos in because of a corrosion warranty claim on the front fenders. This was a warranty issue due to poor engineering on the wheel wells that hold water and cause rusting from the inside out. I know this because it is my second VW that had a corrosion warranty claim. After 12 months of calling the dealership and VW corporate customer support I am still waiting on having my car repaired. They keep telling me to be patient. At first the delay was because the body shop was backed up, then it was the dealership was closed due to COVID19, etc., etc., etc. I am still waiting 12 months later and now they wont return my calls. This is my 5th and last VW. This place has been run into the ground since Dave Walter sold it and their customer service is atrocious! Many times when you call they dont answer the phone and it goes into voicemail and they NEVER return calls! Do yourself a favor and go to Brunswick Volkswagen. I would but I cant since there is already a claim in the system and Im being held hostage. What a stupid process to handle warranty issues.
Great place to buy your next ride. The best dealership i have ever dealt with, they are clearly a class act. THANKS AGAIN . TOM
Auto parts mgr awesome
Had the best car buying experience with Tom. We are not only happy with the vehicle, but also the car purchasing process. The dealership @ VW of Akron made finding a new car fun.
Turned my lease in early and was happy to find a great car withsimilar payments. Chirs was very helpful and courteous. Answered all ourquestions and was not pushy in any way. Love my VW!
Could not have had a better experience for my first VW purchase. My sales specialist Tom was not only knowledgeable but friendly and patient through the whole buying process. Highly recommend VW of Akron!
Overall the experience was very good, the Ammar was great and helped me to get a deal on the vehicle that fit my needs
I had been wanting a Tiguan for a couple of years so I decided to check out the VW Akron location. After speaking to a couple of people and then waiting for a few minutes Tom Hoza came up to me and asked me if I was being taken care of. He wasted no time and got me in the exact vehicle I had been wanting. Not only that but I got a great deal and interest rate. Tom Hoza also made the process one to enjoy and a good time. We laughed and talked and he even detailed my car. If you’re looking for a VW go to Akron and ask for Tom Hoza!
Had a wonderful experience at Volkswagen of Akron. Chris Dawson was professional, knowledgeable and helpful. This dealership was not high pressure sales which I really appreciated. Very unlike the other dealerships I had visited. Chris helped me find the right car that I was looking for. Thank you for making this easy and enjoyable - LOVE my new Atlas Cross Sport!
I had a great experience with Chris Dawson at VW of Akron! It was my second time working with him on a car. He was helpful, knowledgeable and really worked with me to get exactly what I wanted. Even after leaving he has responded to questions and made sure I was satisfied with my decision!
Great experience and Tom was able to get me in a vehicle I wanted and at the price I wanted to pay. Highly recommended!
Just purchased a 2021 VW Tiguan SEL... I had a great experience with the whole sales/finance team. Thank you
Always prompt and friendly.
Tom was great. Figured out what we wanted and helped guide us towards the right vehicle. Thank you. K&A
Tom Hoza couldn’t have been a better salesman. I let him know what I wanted, he was upfront and honest about what he could do. Having dealt with shady dealerships in the past, it was refreshing to have a no-nonsense experience. Can’t recommend this place enough!
I called to ask a question about who sends the endless letters to me about servicing my Volkswagen when I dont even own a Volkswagen, I was called names and hung up on...
Great experience. Tom was knowledgeable and offered a no hassle car buying experience. The staff was able to answer any questions I had. I Would highly recommend this dealership to anyone.
Tom was great and super helpful! This was my first time buying a car and he took the time to explain everything to me and make me feel more comfortable about buying a car! It was a great experience and will make me return to Volkswagen in the future!
Ammar Husein was the best sales associate. I called in the morning to inquire about a vehicle and was told they would detail it so it would be ready when I got to the dealer. Not only was the vehicle completely clean but the front struts had been replaced and new tires installed without changing the asking price. Ammar and the whole dealership are top notch!!!
This is my Twitter email & name because they permanently banned my other one I don’t know how to switch.My name is Ben & today on 3/6/2021 we bought a car from volkswagen akron. The guy we worked with was Tom. His customer service & attitude was a 5/5 can’t be beat, very nice guy, very laid back.My fiancé & I have been looking for a used vehicle for the past 2-3 months. We currently have 1 car payment so we was just looking for something we could pay cash for no financing. In the past when I tell them I don’t want to finance & pay cash I have had dealers like Ron Marhofer Hyundai Cuyahoga Falls lie to me & say the car I wanted was sold. Even though Its still on their website a week later & they added it to car gurus yesterday.Not Tom, that didn’t bother Tom that we didn’t want to finance a car, he still worked with us. We was able to find a 2009 Super clean, well maintained Chrysler Sebring with 79,000 miles on it. A Chrysler Sebring if taken care of will pump out 150,000-200,000 plus miles 1 of the few Chrysler/Dodge products that can do that. We was able to buy it for $5290 which was $1400 below market value for that model & miles right now.While I was at the shop I looked at Jettas for possibly in 3-5 years when my current car payment on my nissan is done. They all looked nice & the whole staff was very friendly.The only bad thing is 1 finance person & it goes by who gets there first. So if you don’t like waiting show up early, but Tom has a cool office you can hang out in.
If you’re thinking about going to Volkswagen Akron, I would advise you to go & ask for Tom Hoza, I just recently purchased a vehicle from him & let me tell you about my experience.It was my fiancé, my 20 month old daughter & myself. Tom pretty much loaned us his office for 4 hours. He allowed us to sit in there with our baby & relax. He also shared his snacks with Lucy my daughter & brought her a coloring book. He offered us food, drinks just really made us feel like we belong & let us relax.My test drive was awesome, he allowed us to put the car seat in & take the vehicle for an hour by ourselves so we could talk about it.Of course we purchased the vehicle & while I was there my daughter & I was aloud to freely explore. In a few years I have a car payment up & just being there looking at all the new jettas made me want one. Very clean cars. They also have some great SUV in the showroom including 1 the size of an escalade black rims & that trendy new grey gloss matte paint job.
I was very appreciative of the helpful approach of Chris and Kelsey when it came to leasing my car. They were both attentive and professional. Chris went out of his way to drive to my home and let me test drive the vehicle and even offered to coordinate signing at different locations that worked for me. Luckily I was able to go into the dealership to finalize the process. The staff and facility are very accommodating, clean, and friendly.
Great experience working with Tom and AJ purchasing a VW Atlas SEL Premium! Hassle free and incredibly convenient communicating with both of them. Love the car! Thank you, gents!
This was my first new car buying experience and it was painless! The staff was welcoming and friendly. I did not feel pressured in any way to make a decision that was not comfortable. Chris was awesome and did his best to ensure my I had complete understanding of the process. I willdwill recommend them to anyone that is looking to buy or lease a vehicle. Thanks guys!
This is the second car Ive bought with the help of Tom at VW of Akron. If youre looking for a zero pressure environment while shopping for your next car, give Tom a call. There are no gimmicks, no let me speak to my manager, no false advertisements. He really goes out of his way to make sure you leave feeling appreciated and confident that your driving away with the right car for you.
Tom Hoza was great. While the transaction overall was a struggle particularly with one of the managers, it was Mr Hoza who saved the deal. He was cordial, professional and knowledgeable. I very much appreciated Toms laid back approach and calm demeanor. Id buy a car from him again.
Highly competent and professional.I am a reviled and widely loathed local figure. This generally leads to intentionally miserable service and work on pretty much everything I pay for. This is always accompanied by a dramatic cough or some other signal to let me know it’s intentional.VW of Akron has provided great work and service regardless of this crusade. They even went as far as to try to get the majority of the work covered by warranty... I’ve been failing to find an adequate metaphor to describe how unlikely and unexpected this is.
The first time I came to this store the service was amazing. The rep. went out of his way to help me. The 2nd time I came in a different rep was working and was very rude. Apparently they were too busy to take me but instead of being professional about about it the person just said “No” when I told him I was there for an oil change. I’ve actually never been talked to like this before by any store ever.
The staff at VW of Akron are kind, efficient, and just overall awesome. For a first time car buyer with zero credit, they made it super easy and quick. Ammar was super cool and helped me in the best way possible. Definitely recommend this dealership for a first time buyer. 😊
We came here to get work done on my New Beetle, and after realizing how much needed to be done on it, they were super helpful working with me to figure something out!!!! Our agent, Ammar Husein, was so helpful and understanding! He made sure we got everything that was going on, he kept us comfortable, and he ended up helping us leave COMPLETELY satisfied and happy and with a new Dodge Journey!!!! We couldnt be more thankful or more content with how everything was handled and done at VW of Akron and with Ammar, and well definitely be continuing service with them in the future 💕
I just recently bought a vehicle from this location. Overall, the experience wasn’t rushed or forced. Tom was very inviting and very personable. I could write a whole review on Tom himself but to keep this plan and simple. He is easy to speak with, deal with and laugh with. Great experience, would be more than happy to deal with Tom again!
This is a late entry from December 2018. I bought a used Subaru from this dealership. I full hearted agree with the other reviews very relaxed, non pushy environment. The staff here was great to work with in a great atmosphere! Thanks guys! I am still loving my car!
I had a wonderful experience at VW of Akron! I love my new Atlas! Tom Hoza was amazing and helpful!
Terrible service department, 0 stars. My wife called due to a recall on the airbag on her 2012 EOS after receiving notices that this part was recalled and needed replaced. The person in service she talked to told her yes there was a recall on her car but no solution to it and then he had the nerve to ask her if her car had a Volkswagen emblem on it! When I found out I called the Streetsboro dealership and the problem was taken care of professionally without all the BS. I then called Volkswagen of Akron to report the shoddiness of their service department and little interest was shown. At least we have the recorded conversation in case of liability due to accident. Its worth the extra 4 miles to the Streetsboro dealership to be treated respectfully and professionally.
Very friendly and inviting atmosphere. Leased a vehicle for my wife and Tom was amazing throughout the entire process. He even let us come back and forth in shifts, to avoid our 3 little ones running around. A very straight forward, hassle free and enjoyable buying experience. We will definitely be working with Tom again in the future! He also has one of the best offices in town!!
I Love It ❤️
Peter sold me and my wife a car and made the process extremely smooth and easy! Matt helped work the numbers for me and get me to a fair and reasonable price! And then AJ made the finance experience extremely quick and understanding. Thanks for an amazing experience!
Tom Hoza was a great sales associate to have help me with my first solo car purchase. He made everything crystal clear and easy for me and I cant thank him enough! Thanks to AJ Borisa for making all the paperwork easy too! Definitely recommend VW of Akron!
Overall excellent experience. Ammar was highly professional and straight up honest.
As a recent college grad, I couldn’t have had a better experience buying my first car here. 10/10 service. I will be sure to recommend to my friends!
Jake in service was awesome. Got me in and out in great time. Very polite. Have done business with them in the past and will continue to.
My experience at VW of Akron in both purchasing and leasing vehicles has been great! Tom helped me find the vehicle I was looking for and presented me with all of my options. I never felt pressure to choose or purchase anything I did not want, just supported in my choice!
My VW lease was totaled after someone ran two lights and into me, so to say I was overwhelmed and frazzled when i had to get a new car is an understatement. Chris was so great! He helped me without everything and made it so easy. He even spoke with my parents in NJ, since this was the first car I bought. Honestly, I recommend going here for any VW purchase.
Just a terrible experience from the start. From buying for 27k...immediate problems. Since we bought this 2018 VW Tiguan car LOW mileage I have had to fix the tires...now they want 600 for rattle...all they do is seek more ways to squeeze more money out of you. I would NEVER buy here again nor will I go back for servicing. I very nicely shared my experience with the Tech and even he became short because I am tired of paying them more and more for a car that should not need ALL this expense within a month. Just terrible all around. -Kim
The environment here was very relaxed, no-nonsense. You dont need to haggle for a good price, you dont need to sit through a sales pitch. The staff are informative, helpful, and quick. I got a used car in great condition below blue book value and Im very pleased. The financing staff found a rate for me even lower than my banks already competitive offer.Give em a try!
Tom and Matt knocked it out of the park this week! They were on point with their efforts and customer service! Thanks to them I have my third Jetta! Complete upgrade and the best deal possible! Thank you both for a wonderful experience. I would recommend this dealership to all family and friends in the future. They make you feel comfortable and are easy to work with. Cheers friends- great work! Keep it up
Omar, AJ and Darnell!! What an experience! Easy, fast and pleasant... my car lease expired and want to buy out the Jetta. When it is time to buy another car this is the place I’ll be - no matter where in the USA I am. I even had my oil change and wash while I signed paperwork. 10 stars!!!
Volkswagen of Akron was so helpful on my journey of finding a car. They went over and beyond to make me happy and got me into something that I loved. Thank you Tom and AJ along with the rest of the staff.
I had an awesome experience with this dealership. They were very helpful in getting me in the car that was right for me and willing to negotiate a price to fit my budget. Thanks Tom and Matt!
Truly excellent customer service thanks to Peter! He was very patient with me and proved to be extremely helpful helping me decide on a my new Jetta as well as helping me get all of the technical features set up. Service here is very fast and efficient. I am very satisfied with my experience here. Thanks again for making my car buying experience stress free and so pleasant!
This place is a joke when it comes to customer service. Last June I come in VW of Akron.Because of a corrosion warranty claim on the door. This was a warranty issue due to poor engineering on the wheel wells that hold water and cause rusting from the inside out. I know this because it is my second VW that had a corrosion warranty claim. After 12 months of calling the dealership and VW corporate customer support I am still waiting on having my car repaired. They keep telling me to be patient. At first the delay was because the body shop was backed up, then it was the dealership was closed due to COVID19, etc., etc., etc. I am still waiting 12 months later and now they wont return my calls. This place has been run into the ground since Dave Walter sold it and their customer service is atrocious! Many times when you call they dont answer the phone and it goes into voicemail and they NEVER return calls! Do yourself a favor and go to Brunswick VW.
This place is a joke. Went to test drive a Tiguan with my boyfriend, and they tried to pass off a used car with over 6000 miles on it as “new.” The salesman pitched us some bogus claim that the car was the owner’s daughter’s car and she got it taken away. We wrongly assumed we’d get a good deal on it since it was used. Instead they “played” with the numbers to get our monthly payment to where we wanted it. Finally we insisted they tell us how much they were asking for the car, and they quoted us the MSRP price for it. They insisted this was the only way to get the low apr promotion. We got up to leave and they got offended so we tried to work out a deal on an actual new car and they kept coming back with higher and higher numbers every time we agreed on a price. Don’t fall for their scams, buy your Volkswagen elsewhere.
The most positive car buying experience I have ever had. Tom Hoza diligently worked with me to get me in the car I wanted and never stopped trying. He is professional, agreeable and persistent and he made the process so easy. I have been driving my new Jetta for a couple of weeks now and based on this experience I will back for service and future vehicles as well! Thank you, Tom!
I’m not sure where to really start. I put in for a request to talk with Chris one of the amazing reps that helped me. I felt forced into a “mom car” and I went in to see my options. Chris walked me through the process and just stuck with me through it all. The questions, the test drive ect. I will NEVER go anywhere else. Not only did I work with Chris who is amazing but I also got to work with the Finance team that got me into my dream car. After the tears and all the signing this was the BEST experience I have ever had on buying a car. Thank you all so much ❤️
Peter was so awesome to work with! Always a pleasure working with him when I come in. Matt is also great as well. Good service and always helpful when I have any questions!
The experience was great. Very organized, efficient, and followed all the Covid-19 recommendations. I really liked having vehicles ready for us when we arrived for a test drive. Also appreciated having all the finance paperwork preprinted to make the process move more quickly. Great job!
Very easygoing and nice team of people. They made me a great deal to get me out of my current lease and into a new Jetta. The experience was hassle free and I didnt feel pressured. Our sales person Tom is great and I highly recommend talking to him if you are looking for a new vehicle. My Wife also has a 2018 Atlas and her experience was just as positive as mine.
Always friendly. Explain things in detail when they see the huh? look on my face. I walked in with no appointment and the vaguest of information, and walked out in less than an hour with enough oil, a new tire, and a reminder for my next maintenance appointment. They were great to lease from, great to buy from, and the have free animal crackers. If I could just keep their parking lots straight Id have no worries at all.
My wife and I are based in Boston and found a deal on a Touareg TDI that hadnt been sold yet because of the diesel scandal. The process of buying from a distance was about as easy as it could be and Josh the internet sales manager was awesome in getting everything arranged. David, the finance manager, overnighted the paperwork to us and we signed and my wife flew out to pick up the car. Everyone made the process so easy and Josh especially took care of my wife when she picked up the car. Great experience across the board!
I recently took my Volkswagen Jetta in for repairs and Darnell was excellent to work with. The warranty was superb and saved me literally thousands in repairs. I am very happy with the service and the attitudes of all employees I encountered and they’ve earned a customer for life. Thanks again Darnell and Volkswagen of Akron team!!
I had a great experience with this dealership. Tom was very nice and helpful with me, he worked with my schedule to make the purchase possible.I strongly recommend this place.
Chris in sales was exceptional. Knowledgeable and low pressure. Helped me get the deal and vehicle I wanted. He was very accommodating
Just bought acar yesterday, and this is my first experience buying a German car. By far, the best experience Ive had in car purchase. The process was short, stress-free, and very friendly. Chris is by far the easiest to work with sales person Ive ever met. He is honest, professional, and shows a lot of understanding for your needs. He respected my time and schedule, and kept the negotiation part short and sweet. I used to hate buying cars, but I can definitely say that I enjoyed it this time.
What a great experience. Tom Hoza, my salesman was outstanding. He put together a great lease for me and was helpful in every way. AJ, the financial officer was very professional also. I highly recommend Volkswagen Of Akron.
Brian was incredibly helpful, kind, and knowledgeable. He was attentive and showed that he really cared for his customers. In addition, the car was an well maintained and an excellent price. I am incredibly happy with my investment and I will highly recommend Brian and Volkswagen of Akron to my friends and family in the future!
Took delivery on a 2020 GLI Autobahn today, love the car. Ammar(salesman) and Matt (management) were good people, not just your typical annoying dealership. Negotiations were fair and quick. They traded with another dealer for the exact options I wanted, detailer did better than any other vehicle purchase Ive made. Thinking Volkswagen? Definitely give them a shot.
Let me just preface with saying that I had no idea I was going to end up with one of my dream vehicles in my driveway. Tom and Matthew worked with me to get me into the vehicle that I wanted and at the price I wanted. I cannot say enough good things about VW Akron or Tom and Matt because they really came together to get me the best possible deal. Do yourself a favor and shop with them.
The whole team at Volkswagen of Akron were absolutely amazing. James, Peter and Nathan went above and beyond to get me my dream car! I would highly recommend!
Excellent service. Provided a shuttle ride home to Ellet. Very nice staff.
Very responsive group. This was my first car purchase without seeing, touching and kicking the tires. The voices on the phone assured me that the vehicle was everything it was said to be. My wife and I are extremely conservative and took a leap of faith and was very pleased with the outcome. We acquired a great car at a great price and will someday stop in to shake a hand or two. Thanks again VW of Akron.
I worked with Pete. Great guy. No pressure sales. Straight arrow. Smoothest car buy Ive ever made. I would go back again. I recommend VW of Akron to anybody out there looking for a great car at a great price. Keep up the great work, guys! Thank you, Pete!
Wonderful experience! Ammar Husein took time and really listened to what I wanted in a vehicle.Love my Tiguan.
Had a wonderful experience and left with a very nice car at a great price. Would recommend Volkswagen of Akron to any looking for a new/used car. Thanks Tom, you were great.
Customer service is the worst I have seen in the world. The service manager is inappropriate and ignorant. Stay out of this place and find another service!
Outstanding People and Customer Service. Thank you to Tom and James for treating me like the most important person in the room. This is more than buying a car, its people working together to make the best experience possible. I was a first time buyer, I WILL BE BACK!!!!
Honest customer service, professional team, great deals, and beautiful cars! I just bought my first car here and could not be happier. The team, especially Jim, Pete, and Cody, made the daunting car-buying process quick and easy for me. The team was patient, explained the details of the various offers, listened to what I had to say, and did their absolute best to ensure that I was satisfied and received a great deal. I never felt pressure to buy certain cars or upgrades. Very respectful and professional sales and finance teams.
Cody was amazing! He helped me get my first car, he made it very easy and a very satisfying experience, if you come to this Dealership definitely ask for Cody! Great guy & great salesman:)
I recently bought my brand new Jetta GLI and I would just like to say that this was the most amazing car buying experience! Matt Bartholomew and Chris Dawson went above and beyond. I walked into the dealership a little nervous and unsure about purchasing a new car but after talking with both Matt and Chris, I was sold. I didn’t give it a second thought and just went for it!! I’m so thrilled with my purchase and I look forward to working with Volkswagen of Akron again in the future!!
Very good experience
Very friendly service!