Working with Ed and the Serra team was a breeze from start to finish. I made the purchase from out of town and Ed was very responsive, sending pictures of the vehicle, answering all of my questions via phone call and texts, and holding the car while I made my final decision. This was a 2 week process and there was absolutely no pressure from Ed. Adam on the finance team was also great providing clear and detailed information about the lending process. Also helping me to get a much lower rate than my local dealerships. Lastly, I had a post purchase issue that was immediately resolved via phone with the service center team! I would recommend anyone to give Serra consideration. There pricing is fair, their service is excellent and I would definitely go back again. Good customer service matters and you will get that at Serra!

I recently had an issue with my AcuraMDX and called Sierra Auto in Green, Oh. Jack Frost was my contact. He was so helpful and thorough explaining what they were going to look for. He assured me nothing was being recalled so they went ahead and sent the car to the technician. He soon emailed me that the problem was corrected. Jack Frost went over everything and assured me it was fixed. He was so nice efficient. I was very impressed with him.. I would recommend him to anyone…

Service dept. Is awesome. Everyone I encountered was on point. Entire staff is professional and about customer service. 5 stars all the way.

The service department here is excellent! I’ve had my car there several times for general maintenance and they’ve always treated me great and treated my car as if it was their own. Thank you guys for all your hard work! Big thanks to Jake and Jack for going the extra mile!

ALWAYS feel like a 1st class customer here! I like the video diagnosis, the way the staff explains everything, and the overall way they take care of my vehicle!Thumbs up to Jack, Jacob, and the whole Serra service team!

Our Acura had a blemish on a fender and wheel which I was responsible for. They did a beautiful job on it. The service department was outstanding, very friendly and courteous. Thank you Jake! Two thumbs up with a five star rating.

I love my new car Acura ILX ❤️Would like to appreciate the complete Serra team for having so helping, warming behaviour with the customers. Special thanks to Ed..!! Really a great personality who helped me in selecting the car & buying the car process so smoothly.

Ive been dealing with this location for 10 years and they have never let me down. They always take care of all my issues especially Mr Jack. I really recommend them to everyone.

Great experience with these guys. Everyone worked with were professional and courteous. Shout out to Steve, Justin and Adam. They helped to ensure everything was right on my vehicle. No pressure or upsells! Would recommend to anyone looking for a vehicle.

From the moment we walked into the dealership to the point we drove off in two new vehicles (where we were only looking to buy one), Steve was a consummate professional. Not pushy at all. Carefully listened to and addressed, not only my needs, but also those of my spouse. If you are looking for more than just a car purchase transaction, I would highly recommend Steve Mallory at Serra Acura to meet all your needs.

They were amazing as usual! Went above and beyond to help me and get my car fixed! They are always so kind, professional and friendly! Highly recommend to everyone!

Absolutely Top notch service! One of the best I’ve ever been around . He took care of my needs and even followed up when I had questions . Kept me updated the whole time which as a Army vet I really appreciated! Excellent guy excellent service

Chad was very helpful in answering questions, patient in the decision making process (for me), and great follow up. Absolutely no pressure sales! Thank you Chad!!

As usual, Serra Acura did a great job. The service was timely and done well (a warranty fix). Jacob was a professional, friendly service manager and Mike was a thorough and effective service tech.Another great job by Serra, another warranty fix. This time it was Jack who teamed up with Mike. Great work, professional, effective and they took the time needed to solve the problem.One small issue after the warranty fix. Problem solved.Routine service…also done well. Jack was his usual outstanding self.

I compare the service department at Serra Acura to a family restaurant with decent food and service versus a fine dining experience with amazing care, food and service. From the Test Drive WITH me to more accurately know what issues I had been experiencing to the video the technician made as he assessed the problems under the car...WOW. Every step of the process was high level and should be the standard bearer for all service departments!

Usual outstanding job by the Serra Acura service team. Todd and Jack are tops in carefully explaining all details of the service report. Highly recommend, 10/10.

Best customer service and high quality work! Cannot rate this service dept with high enough rewards. Jack Frost is exceptionally knowledgeable and helpful.

I always receive excellent, professional. timely service from Jack Frost and staff at Serra Acura. This is my second Acura.

I have always had my service done by Acura. Jack Frost has often been my contact. He has always completely explained the service being performed, as well as keeping me informed of the progress of the work. I would highly recommend their service.

Took my car in for an oil change, and everything from beginning to end ran very smoothly. All the people who work there are wonderful! Very happy, indeed.

I made my appointment 6 weeks in advance since I live in Michigan. I had multiple services needed for my Acura. They handled all things with precision and great care. Kudos to the mechanic and the service manager Jack Frost. I highly recommend this dealership.

This was my first time working with Jacob and he was great. He is friendly, knowledgeable, and professional. Gave me all the details and explain what could be completed next visit.

I am going on a weekend trip and needed service ASAP. My regular dealership could not get me in for 2 full weeks. I called Serra and they got me in the same day! I was very happy with the service! They even tried to save me money by not rotating my near bald tires, but hubby insisted. I will be going back!

They always treat you great. Got me in same day and they have the friendliest staff. Jacob really knows how to make you feel welcome.

I usually don’t leave reviews but after my experience at Serra Acura this one is definitely warranted. I worked with Matt, who easily was the best salesman that I have encountered while trying to buy a car. He was attentive, listened to my needs/wants, recognized the research I did and worked with me quite easily with price and accessories. I also want to recognize the new car sales manager who made The deal/transaction smooth. Anyone looking for an Acura needs to stop here first and I would highly recommend you ask for Matt!

We purchased our 2021 Acura RDX with the Technology package from Serra Acura in Akron, OH. Our sales person was Ed McKenna. Ed was very knowledgeable about all their inventory and matched us up with the perfect SUV. He was very pleasant to work with and went above and beyond to make sure we were happy! My husband and I would definitely recommend Ed McKenna and Serra Acura.

Chad did a fantastic job with all aspects of my car buying experience!

Buying experience with Matt was great. Matt treated me and my family with respect and made sure all my questions and concerns were taken care of. Will definitely buy from Matt again in the future.

Excellent service. The staff were very polite and helpful. They exhibited outstanding knowledge and understanding of the automobile issues.Great service.

Great service experience. Jack Frost is a wonderful service representative.

Worked Jacob Crabtree who is very knowledgeable and professional. Very clear communications and accommodating. Service performed along with inspection as required to feel safe on the road!

Ric was an exceptional salesman who helped me purchase a car not only once, but twice. He’s easy to talk with and doesn’t push anything upon you. He really knows his stuff and I will continue to make deals with Ric in the future.

Steve was great, knowledgeable and not pushy at all. We had a great experience and ended up with a beautiful certified ‘19 Acura. We’re very happy with how things went and would definitely recommend visiting Serra and asking for Steve!

Every time I come here I have a great experience. I personally do all of the service on my car but whenever I have an issue that I cant seem to figure out, I go here. Its an hour drive but well worth it. The service department is upfront and do not try and swindle money out of you, which is a nice change of pace compared to other places (crown acura in brookpark). They do not pressure you to pay for this or that, they give you your options and let you decide. Love how they send a video showing exactly what the issue is as well, allowing for easy repair/replacement when I choose to do it myself. The communication by the service rep is also always very quick and informational. Well worth spending the small amount of money to have professionals check out my car. Overall just a great experience.

Great crew worked on my vehicle. They are very detailed, honest and took time to explain the issues I had going on.

Todd was very easy to work with. The best car buying experience to date!

Always have a wonderful experience. Great customer service and knowledgeable staff!

Jack provided great communication and was very thorough and informative. Made the experience as enjoyable as possible.Great work!

Excellent service, appreciated all that was done from Jake when I got there to Damir who left a detailed video review of vehicle. Top notch service. Thank you!

The customer service is nothing short of impeccable! From the greeting at arrival to the clearly explained service needs, I couldn’t be anymore pleased. Jacob and his Service Manager are top notch!

The service department is awesome! I bought a set of 4 tires and had some basic maintenance service on my car. They update you via text and send A video showing everything checked on your car . A part wasnt available until the next day, so they sent me home with a brand-new loaner like my Acura. The service department sent my car back cleaned inside and out.

Serra Acura always does a great job taking care of my vehicles and family. They’re not my closest Acura dealership, but they’re the best. I happily drive the extra distance for their quality and honest service.

Amazing communication, friendly staff, convenient hours. Thumbs up all around!!!

Jacob in the Service Department was very responsive and the repair was finished quickly. I would highly recommend Serra Acura.

I worked with Matt and he was great. He was honest and I felt like he listened to what I wanted and helped me get into my second Acura! He was pleasant and friendly to work with. The process is always intimidating buying a car but, with Matt at Serra Acura I felt very comfortable. Acura offered great incentives and I will be referring family ans friends to see Matt!

Ve had this 2003 serviced by Serra/Park since I bought it there, new. Jack Frost has been there that long, and knows me and my car. Lately at 87 years of age and disabled needing a walker, Jack gave me even more than his courteous, professional service. I had a side view mirror replaced and the plastic inside bolt cover was not on hand. So, rather than setting up a long ride back again to get it, Jack showed me how to install it, and he mailed to me overnight one day later! Following Jacks easy instructions, I had no problem snapping it into place. I havent any complaints as long as hes there...and cares.

Long time customer of Serra, and Jack Frost has always been a reliable, trustworthy and helpful resource when it comes to maintaining my vehicles.

Ed McKenna is the guy you want to see when purchasing a vehicle at Serra. I highly recommend him if you’re looking for a great buying experience!

I had my oil changed 7/14/21 and everyone was very nice. They even washed my car for me. They also were very prompt.

Working with Ric Witherspoon was so smooth. Best experience buying a car our family has ever had!

This was by far the best experience we have had at a car dealership. It was easier than getting a cell phone! We were treated so well, no pressure. Matt really worked to get us in the vehicle we wanted and made it affordable. The facility was clean and comfortable. All the staff (salesmen, service department, finance associate) were personable and helpful. With two young children in tow, we appreciated thefast process with a great end result.

Excellent dealership. From the test drive to signing the paperwork, everything was handled efficiently and professionally. The least stressful experience I have encountered at a dealership. Our salesperson, Matt, was extremely knowledgeable and easy to work with. We will definitely be back!

Great friendly service. Jack is always thorough and goes above and beyond.

Steve was so helpful and knowledgeable from the beginning to the end of the process. He was able to answer all my questions without hesitation or uncertainty. I highly recommend Steve for anyone looking to buy a car!

This was the BEST car buying experience I have ever had. My purchases began online with a few questions about the vehicle I was interested in. Matt contacted me via phone to get more details of my needs and expectations for the purchase. Within an hour, he was able to get the price/payment that I wanted. There was no haggling for a price which was fantastic. As mentioned- my buying experience started on line because I live 2 hours from Serra Acura. Matt arranged for financing and delivery of my new car and I didn’t have to go to the dealership one time. Convenience, great pricing and customer satisfaction is clearly at the forefront for Matt and the Serra team. My family and I will definitely buy more cars from the Serra dealership!! Best experience....hands down!!😁B. Domyanich

They were quick to diagnose the issue, order the part, and complete the service. Jack was wonderful to work with, and very knowledgeable.

I have worked with this outfit for over a decade. Purchasing and having my cars maintained is actually a pleasant experience. Jack Frost is our service advisor and he is always great in getting our cars taken care of. Ask for Jack.

Outstanding! Best leasing experience weve ever had. Thanks, Matt!

Adam and the Service Team at Serra Acura always deliver when it comes to exceptional service, customer communications and a fair price! I look forward to my next service visit and will highly consider Serra when shopping for my next vehicle! Best, Neal

Jack Frost at Serra Acura was friendly and very professional! Every time I go there for service, he makes me feel very welcoming. I would definitely recommend all my friends and family to go there for service 😁

Great service every time I visit!

Serra Acura service is amazing. Truly a great experience with friendly knowledgeable staff!!

Jack Frost is very knowledgeable and accommodating. He is a pleasure to work with. His service department is top notch.

Since I own an Acura, I have had my car serviced many times here. They are thorough and their video walk through before approved repairs is a great thing to have so I have a reference of where the tech has looked.

Went in for factory service, drove from 45 minutes away. One of the nicest dealerships Ive ever been to. From the minute I entered, Matt went out of his was to make me feel comfortable and at home. Oriented me to the waiting area, one of the nicest Ive ever seen - complimentary Starbucks, soft seating, TVs everwhere so I could relax and watch ESPN, or whatever. Great experience. Will be back.

We will be seeing Ed for our next car! Amazing guy and wonderful to work with.

Matt was so patient and helpful with us when buying. We put the poor guy through it. Thanks Matt!

Excellent experience, knowledgable staff, highly recommend, ask for RIC and Adam

Have purchased several vehicles from Serra Acura and specifically Ric Witherspoon. 100% satisfied with all aspects of purchase including timely communication, fairness and professionalism. Highly recommend Serra and Ric for all to consider when purchasing next vehicle.

Again and again, Serra Acura’s service department “service” is out of this world. In a pinch, got us in and out same day right before our college student had to go back to school. They’re beyond professional but more importantly, my wife loves them because they treat her with such dignity and respect. Absolutely polite and they’re great at what they do.

Adam was great as always. In the midst of this pandemic it is always refreshing and hopeful when someone greets you with a smile and asks how you are doing. We need this type of human interaction more than every right now. Also the entire paperless idea is brilliant and so convenient. These are more good reasons we will continue to do business with Serra Acura. Thanks, Dave Miller

I recently replaced my windshield on my Rlx @ accurate auto glass. They attempted to perform a calibration on my car but they failed at accurate auto glass I spent 6 hrs at the shop to find out I have to refer to my dealer to get it done. I brought my car to Jack at Serra Acura. Jack is such a great person he is very caring and make sure your problem is resolved In a timely manner. Jack enjoys helping people this is why the customer service in the service center is so great. You pay a little more at the dealer but you can rest assure it’s done right. Thank you Jack!

Love the Service Dept at Serra Acura! Jack is always very informative about what is going to be done during maintenance appointment. Such a good group of people work in the Service Department

Always so good to me at Serra Acura. Thank you Jacob for the outstanding service!

Great buying experience with Matt, awesome service from Jack, and just a great overall experience. I love my blue RDX A-Spec!! Thanks so much again!

Jack was great! He was able to get my vehicle in the same day I called and made sure my son and I were comfortable while we waited. I would recommend Jack and Serra Acura to anyone looking for a new car. They definitely stand behind their sales and service and make sure their customers are well taken care of.

Serra is a great place with great people, I worked with Matt who was a wonderful professional, extremely knowledgeable, courteous and respectful. He did a fantastic job!

Top notch service as always. The video summary of your service is so helpful and appreciated. Keep up the good work!

I purchased my vehicle in 2106 and have ONLY come to Serra Acura for service. I have never had any issue with the staff. The service and professionalism is beyond measure. I will continue to ONLY use Serra for my service needs.

Excellent, fast and perfect service. The tech who worked on my vehicle was thorough. Thanks

Very quick inspection done - these guys are so professional, very thoughtful and courteous as well. Serra is great, theyve taken care of my family since it was Park!

The service advisor Jack Frost did an outstanding job handling my recent appointment. He was courteous, professional and informative on redeeming coupons for my next scheduled appointment.

My husband, Bill, and I were very pleased with our experience at Serra Acura. Our salesman, Matt Denholm, was great. The car we wanted wasnt in stock. Matt not only found it, but delivered it to us an hour away! The managing partner, Tom Flory, also took the time to greet us, and help expedite the paperwork. We would definitely recommend Serra Acura.

Great cars and a very nice assortment of them. No pressure to buy when Ive been there and I appreciate that.

Jacob is a great asset at serra Acura

My wife and I purchased a vehicle from Sherman Thomas, a salesman from Serra. The customer service we received was outstanding. We drove from Atlanta to purchase and pickup the car and Sherman brought the car to the hotel to pick us up and take us back to dealership. He took time to go over the options that the vehicle had and how to operate them. He sent us a link so that we would have it once we got home as it was a lot of information to remember. Sherman made sure we had everything we needed and then some. We would strongly recommend him if you are looking to purchase a vehicle.

I have leased 5 vehicles from Ric Witherspoon at Serra Acura. I can highly recommend Ric and Serra. Ric knows his product well and is very helpful with the overall experience of car buying. He is patient and knowledgeable and fully answers all questions. I have full confidence in Ric’s ability and will continue to look to him when I need a vehicle.

Jack Frost is a fantastic representative for Serra Acura. I trust him and his experience and will continue to come back for my cars work again and again.

I highly recommend Serra Acura. I took my Acura in for a recall fix and was treated very well. I was in and out of there as quick as possible with updates along the way.I appreciate their professionalism and friendly attitude. I did not purchase the car there and it was a recall fix, but they still assisted me as if I was a repeat customer, which I greatly appreciated.Great service guys! Ill definitely go back for other maintenance needs, or when its time to upgrade the Acura!

Ha used to named Park Acura, now Serra Acura.Be-careful with this dealership, they sold me a car on Certified Pre-owned, which was determined by their techs to be CPO, however over the year of ownership I have noticed over paint issues, paint match (see picture) issues. I ask this as a rhetorical question, how does one claim something on warranty when the car has been already damaged?Anyways, dont believe this place. Be on your guard and always get a third party to inspect the used cars that comes and goes through this place.Edit: Nothing ever came of the sales managers call. Not sure why photos were removed. Added photo of mismatched paint.

Very friendly staff, great service!

It was great to see Jack (Acura Service) - the familiar face of great service in the 15 years we’ve been buying and servicing our vehicles here.

I have purchased many cars in the past. By far, this was the most pleasant car purchase I have ever made. I purchased a 2014 MDX and my sales person was Ed Mckenna. I highly recommend looking him up. Very friendly and absolutely no pressure or awkward feelings of thinking youre being tricked. In fact, quiet the opposite. Looked at two cars and he went through and explained the pros and cons of each one. Supporting Ed was Joi Chevalier. She was friendly and very respectful of my time as we communicated over a two week period before I was able to get to the dealership which is 2.5 hours from where I live. Thank you Serra Acura for an outstanding service and experience.

Ed, our salesman, was friendly, knowledgeable and helpful. Dealership was professional. A painless purchasing experience.

Jack Frost was so friendly and took time to explain everything in detail to me. Love how they send videos of what they are doing and you get updates on what needs fixed and the cost and you can approve (or deny) it all right from your phone. He was in constant contact with me while they had my vehicle. Definitely recommend them

Fast, friendly maintenance staff and a comfortable lounge to wait while your car is serviced. Always professional.

Jacob and Jack were good.

Steve was a true professional. He was extremely knowledgeable about the RDX. I would recommend him to all my friends and family!

My family has worked with Mark for over 15 years now and purchased several vehicles from him. He is honest, gives great customer service, not pushy, and easy to work with. He is the main reason that we continue to come back to Serra Acura.

Jack Frost is an experienced advisor. He is competent, thorough, helpful and kind. I always enjoy working with Jack at Serra.