This place is awesome! Great work installing the lift on Dads truck. Also the class they gave us on how to load the scooter and drove the scooter was very detailed. The people that helped us were amazing. Thank you.

Had our van checked over and an oil change. The waiting room was nice and comfy with little refreshments. It was a very nice atmosphere, and staff was pleasant.

Great place to go get what you need to get around if you are handicap see Katie

Run from this place. 4 month old new mobile unit that stopped working and they do not service. Just a joke when you call them.

Todd and his team went above and beyond with helping us get a handicapped Van for my husband. All service staff were great as well!

Pick up my car today with newly installed hand controls. Dan Cargill was super professional and helpful. He helped me through the process. I am very impressed. From the start, everything went so smoothly. Even handled the paperwork for the insurance company. Very fast turn around time. Im very excited to get my mobility back. Thank you Dan and your team on Moe Drive Akron Ohio.

Products are great. Customer service could be better. I called and left a message a couple weeks again about a repair I needed. Still no call back. To my business somewhere else....

Rented a wheelchair accessible van today to take out my in laws. What a great company to rent from. Van was easily wheelchair accessible. Tie down system easy and safe to operate. So glad to have a company close by to rent from.

The staff at this location are superior in every way. If you are in the market for transportation issues due to mobility issues, this is the place for you. Its worth the drive to Akron to experience the first class service they offer. All of the employees make you feel like family. I found out that this is the original store that started mobility works 33 years ago. Eric, a mobility counselor, treated me like 24 karat gold. By the way you can rent wheelchair Vans here too. Call ahead way in advance to do so, cause they are a hot item to get. Absolutely loved this place, and you will too.

What a wonderful experience! We were trying to do the impossible. We needed a wheelchair access van for a young man returning from the hospital on January 2nd. It was Dec 31st in the afternoon. What would be the chance of finding the right vehicle at the right price and getting it to the mother before New Years Day so that she would have it for her son on the next day. My first thought was impossible. But we thought wed just give it a try. Fortunately we chose MobilityWorks in Aron. Todd, the Sales Manager, and Katy, his assistant, were amazing! Not only did they have a quality vehicle at a great price, they made the deal work. They arranged to deliver it to the mom that afternoon (New Years Eve) and train her in how everything worked. It was classified as a test drive. That allowed her to actually close on the deal on Jan 2nd, after her son come home. Of course, Katy went to her home to do the paperwork so that she didnt have to leave her son. What service!These are good people with a great product at a reasonable price who truly care.

We have had less than acceptable service from this dealership. We bought a brand new Chrysler Pacifica modified van in December 2018. Since then it has been in the shop 6 times for electrical issues that still havent been fixed and no one can diagnose. We will be seeking another vehicle because the one that we bought is a LEMON.

My father purchased a side loading van from Mobility Works. I helped him with the purchase because he lived with us. He was desperate to have a mode of transportation because his lack of mobility occurred unexpectedly, and he needed a way to doctor’s appointments. A salesperson brought a van to our home about 1 hour from Mobility Works. We test drove it, but the smell of smoke was too bad for us to purchase it. The salesperson brought another one. This one seemed better, but it was very loud and seemed to have a muffler issue. We asked about it and were told all modified vehicles sound like that, so we trusted them. The check engine light was on, and we were told it was because the original gas cap was lost and the replacement didn’t fit exactly which caused the check engine light to be on. We asked to keep the van overnight so our mechanic could look at it and were told that wasn’t an option for insurance reasons. On trust and out of desperation, my dad paid $28,700 for the van. Well, let’s just say it was a lemon. Not long after we purchased it, the muffler system fell off on the highway. When we took it to be repaired, the shop said the system was horribly put together. Not long after that, the van wouldn’t start. We got a new battery. That lasted 3 months and died because the alternator was bad. We replaced the alternator and put new tires on it. Then, the anti-lock brake system stopped working. We had the van four years before my dad died. I called Mobility Works to try to resell it to them. I was told the best they could offer was $7500 if it was in good condition. When I expressed my disappointment because my dad had paid 4x that, I was told that is how capitalism works. They could charge my dad a high amount because his need was high and there was a short supply of vehicles. That doesn’t sound like supply and demand to me. That sounds like taking advantage of the handicapped. I also found out in trying to sell it that it has a bad rust problem, but it was covered up by a cheap paint job to disguise it and the cheap paint job is now peeling off. I would never, ever recommend Mobility Works to anyone!

When I arrived there was nobody at the greeting desk. After waiting about 5 minutes I wheeled my wheelchair toward the back where the garage is. I found several people and told them I was there for an appointment could someone help me. One of the ladies said she could, but then a gentleman says he would come also. When the gentleman and I got to my Van I gave him my keys and then I showed him where there was two bolts with 4 - 5 inches of slits with the bolts. I asked him to find out who is libel to fix my door, since my car is only a 2017. While I was waiting for my car getting a regular check-up, plus they look at my wheelchair lock, and many more items. I went outside to get some fresh air, and a gentleman came outside and I noticed his car had the same marks w/slits on his car door. So he and I talked about our cars for about 15 minutes. I went back in to the waiting room and waited for my Van to be done. Then the mechanic came out and said my Van is done, but I wanted to know about the cracks on my car door. The mechanic said that the bolts and splits will not be covered by the manufacturer. I got really upset. I went to pay my bill and nobody was at the desk. I waited about 5 minutes then I went to the back again where there was 2 girls and 3 men. One of the girls asked if she could help me, and I needed to pay my bill. As Im paying my bill I asked the girl for the managers phone number. She wanted to know why I wood need the managers phone number. I told her I wanted to talk to the manager because I wasnt happy with the outcome of my door situation. Im going to keep on this situation until I talk to the right person or persons to find out who is going to pay for it.

Five star experience! Trish scheduled our appointment and followed through on the installation process of an inverter in our van. She advised us as to what was going on, how long it would take, and when they were finished. Rommie performed the installation and it looks great! He did a very professional job and we are extremely happy. Everyone else we came into contact with was very nice and made sure that we were taken care of. My husband and I highly recommend this company!!!

Technician in person was fantastic. However, we called several times to talk with him, got told he was tied up & would call back. Last call we were told he forgot & left. It was Friday, so we have to wait till Monday to hopefully get our information.

Mobility Works Akron installed hand controls on my car in December 2018. We were not greeted when we arrived and also were not spoken to during our 6 1/2 hrs there unless we asked a question. No hospitality offered in any way - customer skills were very poor. The only time there was any friendliness was when it came time to pay.In February I returned to have some adjustments made to try to make my driving experience more comfortable. At that time I asked to be involved in the process of positioning the controls. I was assured I could be...their idea of involvement was to have me sit in the car after they had repositioned everything (3 hour process). If I wanted any other changes it would have meant another 3 hours - in other words there was no involvement on my part.Over the next few days I discovered that they had damaged the steering column adjustment lever (I will be unable to sell the car without the part). I took the car to my Honda dealership to verify my findings which they did. I received an invoice from Honda to replace the damaged part. I called Mobility Works - no call back. I wrote to Mobility Works including a copy of the invoice - no response. I called again - that call was returned but no resolution to the issue. General Manager was to have called me the following Monday - it is now Friday of that week and I have not received a call. Just tried calling them 4 times - call was dropped after the introductory message. If no word by Monday I will contact the Better Business Bureau and my attorney.Hope to repost a satisfactory resolution to this problem.3/26/19After my previous review on 3/15/19 I was contacted by Joe, the Regional Manager. He was apologetic, concerned, and interested in a resolution that would be satisfactory to me. He listened to my experience with Akron Mobility Works and we reached a satisfactory resolution that included the replacement of the damaged part to my car. The next call was from Ernie, the Akron site manager. He arranged with the Honda dealership to make payment for the part. I picked up the part today. While not being satisfied with my install process with Mobility Works Akron, I was pleased with the prompt follow-up by the Regional Manager.

We have rented a van here several times. The first time there were several issues. They were quite apologetic and did not charge us. Since then there have been no problems. They are always prompt to respond, respectful, and courteous. We are very glad they are in the Akron area and will continue to rent from them.

They were easy to work with, professional and friendly. Great job on the hand controls in our new Honda CR-V.

I was able to buy a van on my terms. Was treated fairly and with respect. Enjoyable experience!

Great customer service and they offer a variety of services for the disabled. Would definitely recommend.

Really nice people. They do great work.

Convenient rentals for the disabled

We had a wonderful experience Todd worked to meet my brothers need! Thanks

Great group of people !Have gone above and beyond to do everything possible to get our wheelchair accessible van lift installed and working correctly !

The staff was amazing! They went above and beyond and do quality work !

For repair work ask for Amanda, great help

Horrible service and lies to customers whom trust them to service and repair and install accessible equipment for disabled people. Theyre all over the country and have lawsuits and numerous complaints about their business practices. Please use another company like MC mobility located in 4 different locations across Ohio including locations in mentor Ohio.

Great place nice people fast service.

Friendliest staff, very warm and hospitable. They were so good to my husband and me.

My wife tried to sell them a brand new van that was modified by them. They had a very lam excuse for the very lowe price, which was a big insult! They knew the van was worth alot more! $ 25000.00 was all they wanted to give her on this brand new van already modified for handicap. The van only had 213 miles on it! They would of sold it for a big profit ! They would have probably sold it for $60000.00 ! They tried to say the van wasnt worth the forty thosand we were asking! Then they called her back begging her to sell it to them! So they finally agreed on a price, sent papers for her and said they pay it off then send the remaining amount to her! They got paperwork from her and said her check would be sent in seven to forteen days! In the meantime she told them it was almost time for a payment on the loan, they said take care of it! Well they didnt! So we called they wanted her to make a payment out of her money ! My wife told them it was there responsibility to make the payment! Well they didnt and we cancelled the deal! **Update the regional manager called to apologize to my wife and to find out what was going on. He was very understanding and kind! He wanted to call back after he got more information on what was going on. He called her back and said he pay the loan off and give her a little more for the inconvenience,and we reached a deal . The regional manager was very understanding, carrying and went out his way to reach the deal again!

I have been going here for 5years and have had wonderful service. All the staff are patient and eager to help.

Horrible customer service rude unknowlegable and unaccompdating trying to rent a van with hand controls for Thansgiving this is July. No worries I wont even try to do business with you in the future

Love the atmosphere n friendly staff

Very thorough in what they do. Im happy to have them working on my van when saftey is concerned.

Drove over an hour to tell a guy behind the desk the exact same thing I told a woman over the phone... Never was shown a van... Was told over and over it was a waste to get the flooring I wanted in the van I was looking to buy. Wasted my time!

They are the best at what needs to be done

Service department didnt catch serious issue with brakes. Leaves me leery about using them in the future.

Very helpful with disabled needs

Absolutely horrible. Theyve had my van for a month and did $2,200 worth of work and told me it did nothing to fix the problem but want to charge me more to try and fix. Costumer service is rude and have an attitude. A month and $2,200 to get nothing done is completely pathetic

They pay attention to you need. They will help you if you dont know what you need.

Excellent Customer Service and results!

I was turned away and never was called back.

Good to veterans.

Nice place

Very Good

Good work

Kind and patient staff. Sound vehicles.

Nope