I went to INFINITI a few weeks ago to look at a car that I saw online. I met my salesperson DJ and from the start he was great. He and Michelle got me in the car that I was looking at. Everyone was really nice and helpful and I can’t thank them enough. I highly recommend INFINITI of Akron if you’re in the market for a new car. Thanks so much DJ!

Jakob was great. Knowledgeable about the car and clear, concise with the information. The whole team worked to make my car buying experience as fast and as stress- free as possible.

My salesperson, Jakob, got in touch with me as soon as I sent my indication of interest online for a used BMW M5. It was great to deal with him, he asked what my ETA was so he could have the car ready for me when I arrived (1.5 hour drive). They had a VIP tag on it with my name when I got there; everyone wants to see their name up in lights! Jakob had in depth knowledge of the vehicle and was able to explain the features and awesomeness of this car beautifully. I videod his extensive explanation of the control panel and car functionality to review later. Very pleased to work w Jakob as well as the finance guy, Erik Parkinson, who got me a good rate and helped me with the warranty ($ ouch!). Infinity of Akron really took care of me; a very easy vehicle purchase. I had a big smile all the way home! Thank you!

These guys are the best people I have every had the pleasure to deal with. I found a beautiful 2018 q60 redsport here with their help. The car was unbelievable the deal was fantastic but best of all Mike L. and Eric Parkinson help me every step of the way. I have in my life never seen such professionalism. What a great experience. I hope they receive the recognition they deserve there is no one that can possibly do this job better. Great dealership, fantastic crew!!!!!! Love you guys

The sales manager Michaelle Schondel was phenomenal! She made the process easy and stress free. From negotiating a great price to fixing a glitch AFTER the sale (which she didnt have to do) she was the best. Before working with Michaelle I had a few cars I was deciding between but I didnt feel comfortable AT ALL while negotiating with the other dealers. She was no nonsense, honest and very accommodating. Shes a true asset to this dealership.I test drove the BMW X7 and the Mercedes GLS before deciding on the Infiniti QX80. My Infiniti has a much more spacious feeling 3rd row (with power reclining seats my 6 yr old loves!), nicer interior options and Infiniti considered us girls when they built the front seats. I can raise it high enough to see the road - definitely better than the Mercedes or Range Rover. No matter where you live Id suggest traveling to this dealership to buy your car. Definitely talk to Michaelle. I wouldnt buy anywhere else.

From the moment we arrived we were treated as if we were family. From the young lady at the front desk to DJ(Sales Director) and Erik (Finance Manage) we couldn’t have been treated better. This was not a high pressure sales environment or dealership. They understood that we were in the market to purchase a car and were there to help us try and find one that met our needs. With the vey knowledgeable DJ answering my questions and providing the vehicle details and history we quickly found a beautiful 2 year old QX60 that met my price range and criteria. Their pricing is pretty much set. They set the price of the cars so that your getting a absolute fair deal and they are able to make a little money (which is what they’re in business to do). DJ printed the Kelly Blue Book value of my trade in as well as another sites estimate to show me the price I was getting was more than fair. All in all a very easy process. From the moment we drove on the lot to the time we agreed on the car, price and trade in probably took less than an hour. Then came time with Erik, the Finance Manger. We were doing a cash buy, no financing needed. Erik did offer us the tire and wheel insurance package and their service package (10 oil changes and Tire rotations). Both of these were priced right and something I knew I would take advantage of knowing that I keep my cars for a long time. He also priced a few used car extended warranty packages but I had elected not to purchase. With all of that said, it took another 2 hours to get through the paperwork to close the deal. It was not Erik’s fault at all. Computers and the number of systems he needs to deal with to ensure all the legal T’s are dotted and i’s are crossed just takes time. Bottom line, LOVED THIS PLACE and THE PEOPLE. We met the service manager also, and I can say we will be bringing our cars here for all of our service. I have dealt with a used car dealer for years in Cuyahoga Falls and actually had a car in mind from them before stopping in here. DJ and Erik made it a no brained to decide where I wa getting the best deal, service and people that want their customers to be happy for the long term not just to get a sale. I highly recommend Infiniti of Akron and will be returning and recommending them to our friends and fasmily.

No one answers the phones at this dealership. An infinite (no pun intended) loop. Can I give 0 stars?

Professional staff is knowledgeable, helpful and experienced. Fair price offered for trade. All information that you request is readily available.

I was thrilled with my experience at this dealership. Ryan was very good to work with and made leasing a car easy. I’ll definitely go back!!

Crystal Poirrer is amazing and gets the vehicle that you want and make sure you are with in your budget . I am happy with my purchase from her previous employment . I highly recommend her for your future purchases.

This is a great dealership in all aspects. We worked with Dylan. He is professional, knowledgeable and friendly. It was refreshing that he owns what he sells. The General Manager, Michaelle, stayed late to make sure we had a smooth process. The entire team is terrific. We are thrilled with our new Q50, its fantastic. We are very happy with our trade-in deal and the new car price. We placed an accessory order with the Parts Manager, Renae. She was prompt, responsive and pleasant to work with and had excellent follow-up. We trust and appreciate Infinity of Akron and we will go back.

My wife and I recently purchased a QX55. We had financed a specific rate through Infiniti. Early the next day Erik P. from finance called and said he was able to secure a lower interest rate. Glad he continued to work the financing after the purchase to seek a better rate for the consumer.

Bought a car from infinite of Akron. Totally disappointed with the customer service. The first day my breaks were pulsating took it back they checked it told me I needed to find a ride home. Don’t have a loaner car. Not only that somehow they had put in the wrong address for me so I never received what I needed to get my plates or make my payments Michelle in Finance wouldn’t return my calls. My tags had expired and Eric came to the rescue and helped me get my license plate. But still no loaner car. My friend said they wouldn’t give her a loaner either. This will be my first and last purchase from infinite of Akron.

I had a great car buying experience! Helpful and professional staff. Im completely satisfied and recommend them highly, especially Nate from service department who did a great job and left a great impression of place.Thank you!:)

Make sure you get Eric Parkinson as your finance guy if I could I’d rate him 6 stars everyone here treated me with respect and didn’t hide anything from me. I’m 19 looking for a car and this was the only dealership that took me seriously and I’m grateful and thankful for that. Also, ask for mike or daryll for appointments. Great place with great people.

Top Notch!! Highly RecommendedDJ, Scott, Erik, and Michaelle were awesome, smooth transaction.Thanks again 😁

Amanda was fantastic to work with. She was extremely responsive and got back to me quickly with the intense amount of questions I asked. She was very friendly and helpful. I would absolutely buy another car from her. She followed up and found a car that met all of the requirements our family had. She’s the BEST!

The best car experience I have ever had! Spencer was outstanding! He was patient, thorough, and super engaging. It almost seemed too easy! Frank was awesome as well! If you want superior service and surrounded by a team environment - go to Infiniti of Akron! I own the hottest car ever :)

Easy transaction, Dylan let the car sell itself. There as absolutely no pressure to buy or convince me to buy. The best car buying experience ever. I left the dealership completely comfortable with my purchase and financing.. Great price/value, spotless dealership. Dylan was knowledgeable, professional and helpful

Very professional. Good people! Went the extra distance to take care of me and give me a great deal.Would definitely recommend to friends and family!

Mike L was super helpful and easy to work with, even though I was upfront with him that I wasnt preparing to buy a car from him today, but hopefully in the near future. They brought out a brand new vehicle, the office was clean and everything was in great shape. If youre looking for an infiniti and youre in the area, Id recommend.

Amanda was terrific! She took care of me as soon as I walked in the door. No pressure, honest and transparent. The finance manager was also terrific. She went through the extra options with me and made great recommendations! Highly recommend this dealership.

Amanda was great to work with! Very smooth transaction. She has called and checked in since the purchase and made sure everything was going well! I would highly recommend her and the other salespeople at Infinity. Everyone was very kind & helpful!

Drove an hour just to look at a car that wouldn’t even start, car quoted for $6000 worth of work and none of it was done . Then proceeded to lowball me on car by $3000 market value . And then said the bank won’t finance without even making a reasonable offer

VERY unprofessional. Rude to customers. Condescending. Employees curse at each other and threaten each others jobs in the presence of customers. Unwilling to fix defective vehicles immediately after sale. Will never shop here again.

Very well pleased ! Service was amazing! I definitely would recommend this dealership, very satisfied!

I would like to say that this place and the Group of individuals (Keith Zap, Michelle, Mike Lamtman, Eric Parkinson, Scott) that assisted me in my purchase is by far one of the best experiences i have had going to a dealership. Starting from the guy Keith Zap that texted me to come and stop in even though i was next door at the other dealership, great response time by the way...Then there was Michelle who assisted me right away within 2 minutes of me walking through the door.. Then there was Eric Parkinson whom walked over to me after a few minutes just to make sure i was being taken care of...I had no clue he was actually the Finance Guy. Then there was Mike Lamtman my sales agent he was very professional and personable at the same time. Didnt try to upsell me on another car...they provided me with exactly what i requested...THEY TREATED ME LIKE FAMILY 👍😁😁...This will be our Dealership from from now on..Down to earth Cool People

Rick Orange and his Service Staff were excellent. Their professionalism and upfront and personal consultation and integrity are to be commended. I would recommend them to friends and family.

I am writing to express my appreciation for the excellent customer service which I received from Amanda. The entire staff was warm and accommodating, and they were helpful to me.

The staff and the service department here works very hard with their customers and to bring any problem to a pleasant resolve.

Dylan and Charles are definitely your star players!!! I left there Happy, Satisfied, knowledgeable About my new Q50 Infinity.We all had a great time, shared some laughs. They made me welcome and comfortable.I even helped with a sale with my joke to another woman about the performance of the Infinity.I love my new car, it floats and makes me feel special.

PARTSthe parts department is shady you ask for a right hand control arm and they send you a left and will not tack it back knowing they screwed up and sold you the wrong side will never use them agen

My experience with my Qx 60 was horrible. The vehicle would say 17 mi to empty but wouldnt start if I was on any type of incline. I would have to coast to level ground which was ridiculous. I went to trade it back in because it happened to me on 3 occasions each time it had different miles to empty, once it was 29 miles to empty. Added gas and still didnt start. Any way when I traded it in I wanted to upgrade to the QX 80 and just was not particularly happy with the deal that was worked out. I had to put more money down mind you I only had the 60 nine months and put somewhere between 3,000 and 5,000 down on it. I had to put another 5000 down for the 80, my pmt tripled because they carried over like 16,000 in negative equity. Just felt like a better deal should have been worked out because the vehicle was giving me issues that it should not have been. But I could have not agreed to the deal and kept the 60 but a special edition 2020 should not have been not starting when it still has miles to go til empty. I didnt care for how I was handled either. Although, they have me a free gas fill up and some type of interior protection to pacify me. Which did not because its a lease, that will only help them in the long run not me. So when this lease is up I likely wont lease from infiniti again.

The service is outstanding they dont try to sell you anythingvyou dont really need...the service tech Andy takes great care of my 2006 M35.. I trust his recommendations. I grew up around cars so I have some knowledge about cars.I highly recommend the quality of an Infiniti and then the service...They didnt even have to pay me for this review. It was my pleasure

Great service and very knowledgeable staff. Thanks for all the assistance Amanda!

Amanda K., Michaelle and team were awesome helping us find a new car and wrap up our lease. Thanks!

Brian was easy to work with and very kind. Purchased a used Infiniti that was well taken care of. Car was pulled up front and ready to go for a test drive when we arrived. Thank you!

Outstanding!Very informed technicians and staff.They know their product well.Friendly, courteous, and prompt in their response to questions and concerns of the customer.I had a very good experience with Infinity Of Akron.

Brian was a great salesman. No pressure dealership with very fare pricing! Finance was quick and easy!

Love that Infiniti now offers test drives that come to you but when you need service they won’t even come 2 blocks to get your car while you work 😵

My experience with Infiniti of Akron was very good. I was an out of state buyer, and they had everything ready for a quick, smooth transaction. No high pressure sales tactics, or last minute extra charges. What made the experience TRULY EXCEPTIONAL was the customer service provided by Dave Sheppard. He went truly above and beyond to ensure that all of my questions were answered promptly and patiently. He was the most pleasant and professional sales person I have ever dealt with at a car dealership. It was a real pleasure working with Dave.

Amanda helped me get a car that I was looking for. She helped make sure the payments were within my means and took care of me after a misshap earlier in the day!

Shopped for over 3 months on line. Seen what I wanted n made arrangements to test drive. Met with Desuman. Very nice professional n conducted himself in a way I felt comfortable. I wanted to test drive two used cars to compare. He was very accommodating. I selected a Toyota Highland ( which I had been looking for) there was no pressure to pick one of their own -Infinity used instead. Met with Logan n negotiate trade in n price. I had done my financing ahead. They mentioned they could see about financing through them; again no pressure. Called the next day set up the final sale for Sat. I would recommend! Very happy with the car, the deal n being treated with respect.

Super easy check-in with their new kiosk!

Excellent service! I just moved here from out of state and I’m loving here and I’ve certainly found an excellent place for my infinity SUV for service/ maintenance. What great customer service!

This was an outstanding transaction and everything was done via email, telephone call, video and great conversation. Mark was great, worked with me as I dealt with my sick mother. Honest salesman and as the car arrived at my home it was all that he said it would be. A truly honest salesman. I highly recommend Mark! By the way, I live in suburbs of DC and the dealership is in Akron.

The service set up is done quite well. In very quickly. The service advisor and technician were friendly and professional. It was refreshing getting the opportunity to talk to the technician who did the work. He was very insightful. In all, a good experience and I would take my vehicle back the next time it needs serviced.

The online Smart Store was simple and easy to both find the car we wanted AND price that includes monthly payment after factoring our trade-in, down payment, taxes, fees, along with selected options. No surprises at this Akron dealership. Just good people. I encourage those in the market for a vehicle to find Logan (Infiniti dealer) and utilize the online Smart Store.

Amanda was great to work with. I will definitely be back to get another INFINITI.

Third vehicle I have purchased here! Great customer service super easy buying experience! Amanda was great!

Amazing service and great team. Car came in dirty and left how it looked when I bought it from the lot

I found the perfect car for my daughter & called the dealership. I drove up the next morning to test drive it & it was waiting for me when I pulled in. As soon as I got back they had the KBB value of my trade in ready & it was the fairest offer I had from any dealership. So I signed the papers, wrote a check & drove home with my new car within an hour & a half of arriving. I highly recommend this thoughtful, friendly top torch team!!!

Had a problem while traveling, we stopped in and they were very accommodating. Mitch came right out to our car to see what he can do. Had our car in the shop and had us back on the road in no time. Nice clean friendly environment!! Highly recommend!!

Dylan and Michaelle, both excellent at their jobs. They both made our experience very relaxing and were very knowledgeable of our new Q50. I highly recommend that if your in the market for a great vehicle and excellent staff to go to Akron Infiniti.

Excellent professional treatment by all 5 personnel I met/worked with during pleasant low pressure transaction.

Friendly and helpful. Service (Jayson and Jason) have always gone out of their way to take care of me and ensure I was 100% satisfied.

Infiniti of Akron did a great job working with us through the whole car buying process. During this crazy time of the pandemic, they were very helpful and professional. The guys my wife and I worked with were there for any questions we had. We love our new car.

Excellent service! Dylan and Charles did a great job helping us purchase our new car

Dylan was great! When we walked in, he instantly greeted my mom and I. He walked us though all paperwork and explained all questions. The process was quick and easy. I love my new Rogue!! Paul was also really nice and congratulated me! Dylan helped me with setting up my blue tooth and even answered a question I had after I had left. Great experience. Also had a great experience with the lady who did the finance paperwork. My mom and I were very pleased.

Great service I will bring my car back the next time I need service.

Fantastic Car Dealership! No Hassle Dealing! Great People! We recommend this dealership for your next new car.

I have purchased many Infiniti vehicles within the past 15 years consisting of a G35 sedan, G35 coupe, Q50 sedan and most recently a Q60 coupe. All were very reliable and fun vehicles loaded with standard luxury extras! The last 2 vehicles were purchased from Infiniti of Akron. Mr. Charles Mayle and Mr. Mike Wozniak were the sales representatives and were fabulous and accommodating! Charles and Mike value customers, and particularly repeat customers! They were both knowledgeable about the vehicles and the transactions. I am a trained negotiator by trade, and put Charles and Mike to the test! These guys performed amazingly and made every effort to keep my loyalty as a member of the Infiniti family! Charles and Mike were polite, cordial, and refreshing! They provided exemplary and convenient customer service including timely and diligent e-mail and telephonic communications. They did not hover, harass, or solicit ! Every time we communicated it was always about-what could they do for me? In my informed estimate, the Infiniti vehicles out perform their competitors Mercedes, BMW, Audi, Acura, Jaguar and Alfa Romeo with luxurious extras and the sales/credit personnel at Infiniti of Akron are the best in the business! I am happy to remain a part of the Infiniti of Akron family! A+++++++++

Perfect attention to customers

Whenever there is a strong leadership, consumers will always feel safe! Frank Bystricky, Executive Manager at Infiniti of Akron is a very kind and honest man. My father passed away during the time my car needed work done and Frank not only reassured me that everything with my car would be just fine, but he also gave me a sentimental greeting card to let me know his prayers are with me and my family during these hard times. My car was taking care of and was given a rental so, we could attend my dads viewing, wake and funeral. If you need any work done on your car, you can trust that Frank will take care of you like family!Thank you Very Much Frank and Infiniti of Akron Technicians!Nina

Easiest new vehicle purchase ever! Every singie person that we met at the dealership was attentive, friendly, and extremely professional. This is not your typical car dealership atmosphere...... Everyone is having fun and keeping everything low pressure and comfortable. Logan was our salesman...... He is extremely knowledgeable about the products and is very simple to deal with. Kevin, the general manager, does an exceptional job with this dealership. We will definitely be repeat customers!

Dylan was my salesman and not only did he work hard for my business, he was fun and friendly. He was very eager to get the deal I needed. Explained everything, answered all my questions and took all the time needed even though it went beyond business hours. The finance lady was a pleasure as well. I have only one suggestion with my experience at this dealership. Anytime I have ever purchased a car from a dealership, the gas tank would be full when I left the lot. I had to stop for gas half way home:( although it’s not a real problem, it makes for a really nice touch when driving home in a new vehicle.

I bought a used Nissan Pathfinder. It is in very good shape and the price could not be beat.Spencer was very helpful and knowledgeable.My only complaint is that the vehicle did not have floor mats....no biggie though.

INFINITE OF AKRON HAS AMAZING SERVICE, JUST WISHED THEY LIKED THE PATRIOTS..... BUT AS FAR AS SERVICE THEY WERE AWESOME NATE MADE SURE I UNDERSTOOD THE SEVERITY OF MY VEHICLES CONDITIONS AND DID HIS BEST TO HELP ME MAINTAIN MY VEHICLE PROPERLY.

Some peoples experience with car buying can be interesting. I want to say mine at the Infiniti of Akron was not. A WONDERFUL team of individuals went above and beyond to make it happen. Special mention, Dylan Levy, a fantastic gentleman first and salesman second. Thank you guys and gals...

Great customer service here. Nate is awesome in the Service department. One great example was when it was raining outside and my wife was picking dropping me off to pick up my car after an oil change. Her low tire pressure light on her van that we had been using while the car was being serviced had just come on, and Nate had the tires filled back up to keep us from doing it at the gas station.

I had a really great experience working with Don Marmaduke (Duke)! I was actually headed to another dealership to purchase a similar car but decided to take a quick look at their inventory. I found exactly what I was looking for and after some hard work was able to get the car I wanted at a great price! It was Dukes determination that made it happen! I would also like to thank Gerald Kraft for his part in helping me get the car of my dreams! Very professional staff! I highly recommend Duke and Infinity of Akron!

This is the best car buying experience I have ever had. They are straight to the point they dont try to confuse you with numbers and keep you there for hours just to tell you some outrageous prices. They work with you to make sure that you get everything that you need from warranty to insurance to the proper financing that fits your budget all the while putting you in a vehicle that is safe and luxurious. I had the pleasure of working with Mark Brown and his colleagues and I must say they made me feel like family. And Im happy to say that I road out of there with a smile in my heart and on my face and my beautiful new vehicle....Infiniti of Akron for all of your hard work and your impeccable customer service.... THANK YOU.

I went to set an appointment and found out Jayson Gary the Service Manager is gone. He was the only reason I still had my Infiniti. I will find out where he went and let everyone know.

Mike was great in handling the deal for our EX35 Infiniti. All went quick and easy.

Buying experience was excellent, the express check out was quick, easy, very user friendly. Dusan, Logan And Charles were awesome, very professional, great Customer service, Made the car shopping experience very easy,the best car buying experience we have had this far, made sure to answer every question and concern.Definitely will be back to buy again.Excellent group of guys here.

Kevin Marsh was fantastic! He was very nice and super professional. He took the time to show me several vehicles and was patient while I decided on the right one. All around great experience and would recommend him and Infinity to anyone looking for their next car purchase!

Dylan did a great job capturing my business. Charles did a great job making the figures work. Im very appreciative to they both as they went above and beyond to get a deal done for my fiance and I.Thank youRyan

Thank you Infiniti of Akron love my car

Amanda was awesome!!! Thank you Infinity of Akron

First time Infiniti buyer and the experience was flawless. Negotiation was fair and honest, and the paperwork was very efficient. Our salesman Dylan did a great job of keeping us informed throughout. We will be back again.

Friendly employees and excellent service!

I recently purchased a 2016 Audi A5 from Infiniti of Akron and it was one of the best car buying experiences I’ve had. Mr David Shepherd and the rest of the staff were completely professional and very customer service oriented. They made certain that several minute scratches on the hood were repaired and made sure I was happy with my vehicle. I will definitely do business with them again!

Best Car Buying experience! My sales person Mark Brown was professional and understanding! I truly recommend going here for your car needs!

Kevin Marsh was an amazing help on getting my car. I told him what my price rage was and he stuck to it, even got me a lower price than I expected. I would recommend working with him, he was every professional and made me feel like family. Made my experience on getting a car very easy!

I had an issue with a QX60 purchased in February. Mason made the issue right. Making this an outstanding customer service experience.

This was one of the most awesomeness experiences ive ever had buying a car...michaelle made me feel like family...thank you for my chrysler 300...just awesome

I was fortunate enough to purchase my Hyundai from Infiniti of Akron. Not only were all the sales people extremely helpful in helping me choose which car to buy but they helped me finance and basically jumped through hoops for me to purchase my car then and there.Everyone from the receptionist, sales people, mechanics and Frank, I love your professional work ethic! Highly recommend.

Infiniti Akron connected me with the perfect used SUV in my price range. The financing rep even reran our loan for a lower rate the next day at signing over our trade in. Our sales associate was very personable and professional. I would not hesitate to recommend my family or friends

Another great experience with this dealership! I just leased my second Infiniti Q50 and cannot be more satisfied. My salesman Spencer was wonderful. He was very thorough and made sure all of my questions were answered. Poor guy helped me transfer golf clubs, shoes, overnight bag, and multiple other items from my old car to the new one in the rain! Highly recommend!

Great experience....a cut above for sure at this dealership. Dylan Levy was wonderful to work with. He was very knowledgeable and service oriented. Very smooth and quick process from start to finish. Thank you, I love my Infiniti QX60!

Recently took my 2011 G37x for service on replacing front wheel bearings. Service manager Nate was fantastic and explained everything to me. Dropped the car off on a Friday morning and couldnt get all the parts day of (replaced rear brakes also) so I received a new Q50 for the weekend to accommodate me which was fantastic. I dont mind paying a little more at a dealership that knows the car and was purchased there to get it fixed right with quality Infiniti parts. Appreciate the great service and my G37x is back to life! Thanks to everyone at the dealer and I highly recommend them to all my friends.

Smooth buying experience. Kevin and staff were very friendly and easy to work with. Would recommend buying from them if you are in the market. Definitely made the buying experience not feel like buying a car.

Kevin and his team were great. They listened to me and found the perfect car. They were very accommodating in making the sales process as easy as possible. Thanks for your help! I love my new car!

Great place, friendly knowledgeable staff. Bought a car and loved the sales associate, the service department is fantastic, answered all of my questions and got me in and out quickly. Would highly recommend if looking to buy or need service.

Kevin Marsh was a great help in our hunt for a new used car. He was very helpful and patient. We got exactly what we were looking for at a price we could afford. Thanks Kevin and all staff for making this a pleasant experience. I highly recommend shopping here.

I had one of the best times ever purchasing a car. Melissa, Desean, and Logan took care of everything. They made a customer out of me.

This dealership is terrible. I have purchased my last two cars there but I will never purchase there again. After a terrible first experience they asked me if they could regain my trust. I took a chance and deeply regret it. Fool me once, shame on you. Fool me twice, shame on me. But not again.Over promise and under deliver EVERY TIME!

Kyle in Service is a true asset to your company. If it wasnt for Kyle, I would not have had the service done to my vehicle at this location. I had just purchased the vehicle from Infiniti of Akron less than a week before I had to schedule the inspection and repair. I understand that I purchased a pre-owned vehicle, but the issue was pre-existing. Charles in Sales was great. The reason for my dissatisfaction is that when I test drove the vehicle, it seemed to me that the AC unit was making more noise than it should. When I brought this up to the gentleman that was in charge of my test drive, he replied that it was very hot that day, the vehicle had been sitting outside and that the vehicle has a large engine and a large AC fan unit so the noise was normal. It still seemed loud to me but I accepted his word and trusted his knowledge of the vehicle, after all, I was buying a pre-owned Infiniti from an Infiniti dealership. The following day I picked up a friend of mine, who also owns a QX80, and he asked what that noise was. I explained to him what the test drive employee had told me. He said his QX80 had never made that sound. I scheduled the inspection with Kyle and he very nicely told me that Infiniti would not cover the costs to replace the AC sensor. I told Kyle that I would never buy or spend another dollar at the dealership. He passed that along to the sales team and they simply told him that the vehicle was sold AS IS. I never received a phone call or any correspondence from anyone other than Kyle about the situation and at this point, I dont want to. In short, I received a $1000 lesson about not trusting the integrity of this dealership, and Infinity of Green has lost a customer over $1000.I called and Mr.Bystricky was in a meeting. I left a message for Mr. Bystricky over a week ago and I havent received a return phone call. If the dealership really wanted to speak with me, they have all of my information.

Called INFINITI of Akron this morning and was transferred to sales and connected with Mr. Kevin Marsh. I asked him how interested he was in selling a car today. I arrived at 1:30p and drove out with a new loaded QX50! Kevin was professional, attentive and very knowledgeable. I do not enjoy the process of purchasing a new vehicle but Kevin took the sting out of the process. I would probably buy again from Kevin. DONE

This dealership has been wonderful to work with since the new owners took over. The turn over in the service department has stopped and the staff they have are so helpful. We drive an hour to come get our QX 80 serviced and will continue to do so because of the positive changes made in the past few months!