Very professional. nice, friendly staff. Well organized dealer. Would definitely buy a car here again .

Great experience, great car. Purchased a 2011 SRX with 56,000 miles and its in awesome shape....like new inside and out! Salesperson Kathy was great and low pressure. The car was not at the dealership, she took me to the detail shop to look at and test drive it. No way that car would have lasted 5 minutes if it got back to the dealership! It would have sold as soon as it got back on the lot. Thanks Kathy and Thanks Dave Towell Cadillac for an easy low pressure experience and a great car! Cannot tell you how satisfied I am.

We had the best car buying experience ever with Dave Towell Cadillac with our salesperson being Maria! She is warm, friendly, honest and very professional. We will always buy our cars from Dave Towell Cadillac and we just love out beautiful moon blue Cadillac XT 5. Thank you all at Dave Towell for being so friendly, professional, and reliable!

Loved the service! Worked me right in the schedule the same day I called,, and had me in and out.Ill definitely recommend Dave Towell Cadillac to my friends and family!

I love this dealership, their service department is second to none ( John ) is the best.👍👍👍👍👍In the sales department Ted Davis is the best salesperson that works for this dealership.If youre in the market for a car that you see on their lot speak to Ted Davis he is truly a nice person. 🌟🌟🌟🌟🌟

Went to get some service done for first time earlier today and theyre just good people and the waiting room was unbelievable comforting!!

Dave Towell Cadillac always take care of us. Whether sales or service.Ted Davis in sales is most knowledgeable and is very informative. He knows his stuff!John Camp and the team in service always take great care of me also.I would highly recommend them.Sincerely, Dan

Great experience! No pressure! They worked within our budget. Highly recommend buying your next car here. Our salesman was Bill Woods. But got to interact with ALOT of the employees. Very friendly

Everyone was very nice. The service staff was very professional.

Personality awards go to the service department 🤣

Dave Towell Cadillac has a Great Sales and Service departments! I trust them with my Cadillacs!

Great Service. Sales Person Maria was awesome. Very thorough in explaining everything on finance and vehicle. Jason in finance was great as well.

Very good very pleasing and our salesperson Bill Woods was outstanding will recommend to all my friends

I am very pleased with all the staff at Dave Towell Cadillac.Bill Woods, the Best Salesman every.John Camp, service extrodinare.Thank you all.

I was treated very well and the sales staff was excellent!

Great service and fast. In and out in under a hour for my new car.

My experience was fantastic! The Towell family is exceptional, as were my sales people. Maria and Teddy. Will definitely go back for more vehicles and highly recommend to others.

Great dealer... parts guy was polite and same for the salesman who helped me find the parts area. It was like walking back in time with that true GM Cadillac style. Great job 👍

I called for an oil change and tire rotation maintenance service on Monday, Aug. 31st and they were able to get me in same day. Upon arrival, they knew who I was, and got right to work. They also beat the time for the service which exceeded my expectation, since I was on a tight schedule. Great job and thank you!

Dave Towell sales and service are top notch. There isn’t any messing around, totally professional and treat you like they’d want to be treated. Great experience again. Thanks!

Very professional service department. Waiting area was comfortable and attractive. Service work was done on time and as promised. Thanks!

Dave Towell Cadillac has the best service department. The staff is great

Great service. Fast and professional work.

Cant possibly be happier with Bill Woods in sales. He was professional, honest, and willing to provide actual information and data for why charges or things were the way they were. No BS or hardball. Willing to listen and work with a customer to give both sides what they came for.Update: These guys have been amazing! Almost 2 years after my purchase theyre still calling and emailing to make sure Im happy and remind me I have car washes for life. Spoken to Bill Woods coincidentally after hes sold cars to a couple of my customers, and theyve been just as happy with him and his professionalism as I was. Great all around staff and dealership!

By far my best car-buying experience ever. Bill Woods is a total pro. He was very informative, honest, responsive, thorough and courteous.

Bill Woods handled my purchase very professionally and smoothly.

Nice clean friendly place. Very attentive.

We love Our car a the customer care we received is a welcomed treat we love coming in for service! You guys take care of our baby! And have her ready for pick up! We love the Staff everyone is service are so super efficient, and courteous

Very pleasant experience here. Fast, friendly and professional. Jeff was my service advisor and reminded me a lot of my preferred advisor Martin at Thompson McConnell Cadillac in Cincinnati where I’m from.My only recommendation... and it’s not an problem at all, is to possible have a refrigerator with bottled water in the waiting room.If I ever need service again while I’m in the Cleveland area, I’ll be sure to call these guys again. Thanks!!!

Both Jeff & John provide the service attention one desires to enhance the relationship of loyalty!Good work, good value!

By far the best car buying experience I have had and it was done over the phone from Colorado. Bill was great to provide all the information I needed to feel confident in my long distance purchase. Their team went the extra mile to meet me at the airport after hours to deliver the car to drive home.. I would highly recommend them!

Best Cadillac dealer in the nation. They know how to take care of a customer from both a sales and service standpoint....which is why they have been around for decades.

We bought a vehicle from Dave Towell Cadillac and couldn’t be more happy with our purchase. Ted Davis was our salesman and he was so nice to work with. Would recommend anyone to go here.

So far owning a Cadillac definitely has its perks and Dave Towell showed me that.....

Service Department very friendly.Great at keeping you up to date on services that should be done.Appreciate the car wash. Would be nice is they swept out the front floor & cleaned the mats.Very happy with the service and the employees!

Wonderful dealership! We purchased a car from here and the salesman was very honest and they offered the best price for our car. They gave us a fair deal on our trade and genuinely wanted to help us. These folks still believe in real customer service! The finance department was also wonderful. They were very patient and can really get you an amazing rate!

Wonderful!! Staff is exceptional always polite and ready to assist in anyway to make my experience with them satisfying

My engine had noise comming from it that could not be explained. the service Maniger the head machanic and service rep all agread to replace the engine it took only a couple weeks to come to this conclusion and get a new engine and install it i was suprised it was done that fast! thank you

Excellent service.

This place is full of STAND-UP guys and gals. I bought a used car from here, had an issue & they took care of me even though the didn’t really have to. Great place! Steve my salesperson, Jeff in Service and the sales manager were all a pleasure to work with. Wow. Blown away! I will be back for sure!

Jeff and the techs did a perfect job, as always. Quick and easy to schedule, friendly and proper service. Cant ask for more! Its nice having a dealership that I trust with my vehicle (unfortunately that was not the case with a few previous makes/models)

Great old-school family-run operation. Service scheduling is a snap. Good conversation with sales staff while car is being worked on, and lots of nice new cars to look at while the work gets done on my car. Service folks attentive with updates and always meets their promised timeline.

Our first stop to start looking for a new car was Dave Towell Cadillac in downtown Akron. My wife was very nervous about being high pressured into buying a car when our intention was only to start looking. Our worries were soon dispelled when as we were approaching the show room, we were warmly greeted by what turned out to be the man that we bought a new Cadillac from less than a hour from that moment. He was charming, considerate, thoughtful and above all informative. Not only did he answer all of our questions, he addressed our concerns.The experience was like running into an old friend that you hadnt seen for some time as we were catching up on our lives.Despite the fact that my wife and I promised each other before we went looking that we wouldnt buy a car that day, Saturday, we did.When I stopped in on Monday to sign the papers and pick up the car, past experiences of being, again, high pressured by the boss in the back room to add items to the contract. Again, the anxiety of that mental image did not take place. The manager made me feel that I was part of the family at Dave Towell Cadillac and couldnt have been more courteous and helpful to understand all of the paperwork.In the end, buying a new car from Dave Towell Cadillac in Akron was a pleasure and we would recommend them to anyone wishing to buy a new car. We are completely satisfied.

The Dave Towell service team did a great job in serving my vehicle. Very professional, friendly and the work was done successfully.

Jeff Monk and the technicians always take good care of me. Never any surprises and the car comes back cleaner than when I brought it in.

Ugh been to the service dept twice and they have been closed both times. Not if their fault, its Googles hours that are messed up and Im glad they havent been calling to gripe about picking it up like other places do though Ive been trying, they called and said it was done and thats it. Have my Saab 93 getting ECU programmed and serviced and the bill was way lower than what I expected, pleasantly surprised and Jon was a big help in the service dept.Get your Google hours looked at, said open till 5pm on Saturdays but I got there and the door says closed at 3pm, so now I have to wait to get my car back until Monday.

Great experience with Bill Woods. By far the very best experience that Ive had at any dealership. My husband and I both bought new cars. We couldnt be happier!

Service was excellent

Service Department always does a great job.

The best car buying experience Ive had in 30 years. Steve was our salesman, he was polite easy to work with and flexible with our requirements. General manager and finance manager were also personable and explained things very well. Well be back

Thanks for you guys help. I really Love my car.

Professional and quick

Excellent service department! Excellent dealership! They go above and beyond great service!

Stephen Turner at Dave Towell was the best! They treated my wife and I great. Thanks for the awesome service.

My mom bought her car there its too far from Hudson and the service is not that good

Everyone including my salesman Bill Woods was very courteous.It was a pleasure transacting business there.Thank you for asking about my experience.

The service was great

A great place to buy a Cadillac. They wont hassle you or pressure you into buying if youre just there to look.They dont have a huge selection of cars on the lot, but they can get whatever youre looking for.Ive purchased 2 Cadillacs from there and it was the best buying experience Ive ever had.

Me and my Father he said they did a good job keep up the good work ok

Dads not a big Caddie man but he would love to win a Truck with a plow on it from Dave To well!

Loved my experience there! My salesman was very helpful and extremely nice and so was the finance dept. They made the process very easy. Will go back when ready for another car!

The service department at Dave Towell is excellent.

Top notch service and the service department is number one in my opinion.

I recently bought a pre-owned Jaguar from Steve Turner at Dave Towell Cadillac. From start to finish, the buying experience was smooth and seamless. Steve really went the extra mile throughout. I highly recommend the dealership in general and talking with Steve in particular.

We recently bought a car from Ross cosgray this was by far the greatest car buying experience ever he was very knowledgeable, friendly and truly cared enough to make it a wonderful experience thank you Ross

Outstanding service from Dave Towell Cadillac! Very professional and courteous! We left with all questions answered and love our new XT5! Thanks again...Bill, Emile and Darko! Thanks for everything! By the way this is our 3rd Cadillac from Dave Towell.

Whats the building right across from Dave Towell Cadillac? They had the word Center written on the side. Its right by the Rolex billboard. The Swanky part of town.

I worked here full time for 2 years. My family and I decided to move. I worked from home and discussed this with my employer. I was not contacted back until the 2nd attempt and almost 2 weeks later. In this contact we talked on the phone and discussed my move and how it would be in BOTH of our best interest to continue at least for a limited time. So customers were taken care of and so I had steady income. I was then told they would discuss details and call me back. I never received ANY form of communication from my employer. I went through my move. Got on my computer, logged in as normal, spoke to others in management as normal, spoke to HR gave them my new address, called customers as normal, sent emails, logged into my remote access allowing me to view my computer from the dealership as normal... I continued for 2 weeks. Then contacted HR again because I had not received pay. Then the next day I receive a email from the Towell’s stating I do not work for them and I will not be receiving pay. Yikes. I have 2 kids it’s christmas time. I turned down 5 job offers to extend my current position with the Towell’s for them to assume that I know my position with the company based on silence. The same silence they have always had as an employer. After starting to work from home TWO Weeks after having my son I did not hear from them for over a year. The only time we did talk was about me questioning why my pay was cut by 1/4 without prior written notice or detailed discussion. I have never had an issue like this previously. I have always done my job and been paid accordingly. This is poor business. I have given the Towell’s plenty of time to discuss this and they have ignored me after initially sending me “I’m sorry we’re on a different page”They are failing to see the many issues including customer security!! If I didn’t work for them anymore I should have been made aware & locked out of the system completely . This is pathetic treatment for any employee.

My fiance and I went in to test drive an Escalade at Dave Towell Cadillac. We drove it and liked it. We made what we thought to be a reasonable offer (a thousand less than they were asking) and the salesman took our offer to his manager. The manager came to us and stated there was no way he could accept such a low offer and it must just be about the money for us. We were so insulted by this remark and left.

I expected a luxury dealer to have that luxury atmosphere. The floor looked as if it has been cleaned in weeks. The showroom reeked of burnt coffee so bad I was getting ill. I was there getting service so u was sitting for 4 hours. 2 hours longer than quoted. No vending machines or even a water fountain. Landscaping was hideous. Looks like as if the cigarette butts all over had been there a long time. I would not recommend this dealer to my worst enemy. Is there a rating lower than one star. The sales staff didnt even approach me to see if I was buying?

ALWAYS THE BEST SERVICE!!!!!JEFF HANDLES ALL MY CADILLAC ISSUES FAST AND RIGHTIVE BEEN GOING HERE FOR OVER 20yrs

We purchased a 2008 DTS in January of this year. We assumed it was in good working order. However, several months later we found out that both the front and rear brakes needed to be replaced as well as the struts. Also, the tires had not been rotated for so long that the uneven wear now made it necessary for two new tires. All our emails to the salesman have gone unanswered and we are now looking at several $1,000 worth of repairs for a car we have only owned for six months. Very unhappy to say the least!

I took my 2013 in for service for an electrical problem. They had the car for a month and was rarely even looked at. I took it out of there and to Dominics around the corner. Very disappointed in a dealers service!

As per usual our expierence was excellent largely due to Jeff Monk. Excellent communicator and very personable.

I had purchased my CTS Sport Wagon from Ted Davis, who is great. Its a bit of a drive from Berea, but John Camps service was very much appreciated. Performed my oil and battery change in much less time than we thought it would be. Clean car when finished.I highly recommend Dave Towell Cadillac, it has been my best experience with dealing with a dealership.

I dropped my car off 15 days ago for an airbag service alert warning message. I also asked to have the driver seat serviced as it was not functioning properly. After a week, I was told that they could not reproduce the air bag code so they could not repair it and my seat track would need changed. I was told it would cost $900 but my warranty would cover everything except the $200 deductible. When I picked up the car, the beige colored seat was dirty with black mechanics grease. After I drove off I realized that the lumbar support was not functioning and had to return it promptly so that the lumbar support (which had previously been working) could be repaired. When I picked it up a second time, I noted that a couple of the tires had low air pressure, the car was not washed, fluids were not checked and my beige interior was still marked with grease even after I had mentioned it previously. The seat is repaired but now I have plastic mechanical parts visible when I utilize the seat adjustments. Regardless, my main concern over the air bag warning light was not diagnosed or repaired. I was surprised by the complete lack of customer service. If you take your car to any old mechanics shop anywhere they at least have the courtesy to check the tire pressure and fluids yet this is supposed to be a premier dealership for a luxury car!

As usual Bob Johnson solved my problem quickly. I have found Bobs judgement and ability to fix my automobiles quickly very reliable. Bob is an asset to Towell Cadillac.

Dave Towell, as usual, is just Great!!!

DO NOT BUY USED CARS HERE! Bought a Mercedes that the salesman kept saying was The best car on the lot. It seemed great during the little test drive. Started hearing strange things though during the first week, after awhile I finally got time to take it too Mercedes to see what it was. THOUSANDS of dollars worth of repairs are needed. Theres no way they serviced this car, or they intentionally sold it knowing full well about its problems and didnt disclose any of that information to me. Either way this place is NOT to be trusted unless buying a brand new Cadillac theyve never touched.

Bought my wifes vehicle there. Our salesman Bill Woods did an awesome job.

Had my door latch repaired in July. In December the door started acting up again. Called Bob in the service department. Bob ordered a new part and gave me a loaner vehicle while they repaired the door. Dave Towell backed up their work and made things right. I highly recommend Dave Towells service department to my fellow Cadillac owners. Service you can trust. Thanks Bob and Thanks Dave Towell

Jeff in service dept has been great employee. He has been very helpful in solving problems and very prompt at getting back to me

Alwaya a wonderful. Experience. Jeff Monk has always been sooo professional.

We arrived at 1045am, we drove the car,did the deal and left with the car at 1145.it was a great buying experience. Don Marmaduke was very nice to deal with and amal in finance was a wizard.if your looking for a car,look here first!!

Great service.Very professional. Terry Smith is the man! I would definitely recommend this dealership.

Jeff suggested that I was due for one of the filter changes. When they went in they felt the filter was basically like new so they did not replace it. I may be a little cynical but that was much appreciated.

I guess a good experience I learned alot

Great Cadillac dealership. Great manager and salesman’s.

The parts we needed had to be ordered, which is fine. But twice the wrong parts were sent, which delayed the repair. Not necessarily the service departments fault but still terribly inconvenient.

Highly recommend dave towell cadillac, the prices were great and it was quick and easy to get the car i wanted. If you are looking for a new car ask for Ross. Very good salesman.

Do not even think about going there. Extremely high prices, unreasonable repair estimates, pure rip off if you let them. Got an estimate in writing to replace engine computer for 1,586. The part number was carefully blacked out to prevent a search. Well, I found it anyway, the actual price is 200 for a rebuilt unit and 500 for a genuine original including rush mail from England. Labor is a 30 min plug-in. Youll be the judge, but Id say do not even think about going there, you WILL be ripped off. Dont believe it? Go and try. I for one will stay away from them for life.

Great buying experience. Customer service is a top priority at Dave Towell Cadillac.

Great service and timely. Went over the whole vehicle and a free wash.

Love the people they do great work and take care of my car cts4 luxury 2014 touch screen

Awesome buying experience. Dario and Bill Woods were great.

This is a top notch dealership with great people. i bought a 16 xts4 from ross and am extremely pleased with this vehicle...ross took the time to go thru every step of the buying process along with their finance manager. Ross also took the time to go over every detail and feature of my car since it is a very high tech vehicle..i drove in from youngstown, 44 miles away, because of a bad experience i had with our local cadillac dealer..that being said ross made it very easy to trust a dealership again and to kind of calm my nerves after that experience.. having had such an enjoyable experience here at Dave Towell and Ross i would gladly reccomend this dealership to anyone looking to join the cadillac experoence! Great job Ross and Dave Towell cadillac@

My search began for a Cadillac sedan on AutoTrader. The closest dealership that had the car I was interested was Dave Towell Cadillac in Akron. As we approached the car lot, I was totally impressed by the entire staff that we encountered. I had been emailing and phoning the salesman, Steve, and had told him I would be stopping up in a day or two to check things out. I was alerted in an email that the car I had originally been going to look at was sold. As we got to the dealership, another salesman, Ted, was very gracious and showed us any vehicle we wanted to see. I had read reviews online and was a little concerned about what others had written, however, none of that has happened to me during the purchasing. Any questions we had, Ted was able to answer completely and honestly. The day we went to make final decision, both Steve and Ted were again so gracious and took as much time as we needed to explain all the features and we began to talk money. I ended up with leasing a 2017 Cadillac XT5! The dealership was able to offer me what I wanted for the trade and saw to it we had every discount available on the new one we purchased. There is not one negative thing I can say about this dealership, and I have purchased many cars over the years from various dealers and will say hands down, by far, this place and everyone we encountered was courteous, patient and knowledgable. Even signing the paperwork was stress free and quick! I do not anticipate any problems that can not be solved with this group!

We bought a lexus rx450h there from don marmaduke and was given a fair trade on a good priced car and was in and out in one hour. very good place to buy !!

I am always impressed with the service. I always leave with a smile.

Very poor service experience. After purchasing a 2014 Cadillac SRX, we found damage that clearly occurred prior to the sale. Boone Adams, the used-car manager, refused to even look at it. He would not even get out of his chair. Instead, the whole experience turns into a shouting match.Interestingly, I took the car to a third-party body shop and they gave me an estimate to repair the damage for $180. Seems silly to lose a customer-for-life over such a small repair.