Even the best repair shops mess up sometimes, and that is why it’s important to leave reviews. Took my car here for the first time for a catalytic converter replacement. My car was left in the lot unlocked with the keys inside (as I requested). I left the staff with specific instructions on where to hide the keys. The shop left my receipt on the dashboard and neglected to remove the sticky note that had the location of my keys written on it. Fortunately for me, no one felt like stealing a car from their lot that night! Mine was parked right by the sidewalk where anyone could have read that sticky note. I made the staff aware of this mistake before leaving the lot. I know everyone makes mistakes, but I simply cannot afford to take my car to a shop that is irresponsible with my property. Did not appreciate the amount of grease they left on my door panel and gear shift, considering I had just cleaned it.Those things aside, the customer service was great and Sean was more than willing to take the time to explain what my repair options were over the phone.
Had fast and very affordable exhaust work done here. Very pleased with the over-all experience.
These are good guys. It is always a stressful thing whenever someone like me who isnt a mechanic has to take the word of someone who is, that we dont know. We are pretty vulnerable. these guys were 100pct honest and upfront. He was able to weld my heat shield back in place, and didnt even charge me. He was also able to recommend what repair will be coming soon on the horizon. Best experience Ive ever had at a repair shop
Have Reynold! Best mechanic in Akron. Couldnt ask for a nicer guy. Everyone is great too!
Friendly and honest company and company. Repairs done right at affordable prices. They stand by their work, honor their warranties, and give straight forward assessments on whether a repair is a right now or a it can wait a bit issue. Ive sent dozens of people here over the years including close family and friends.
Called wanting some minor exhaust upgrades. Got me on the schedule within two days of calling. They did a great job and stayed after hours to finish up the job and let me pick up my truck. Super friendly, great prices, and location.
They got me in the same day and within a couple hours,my car was ready for pick-up. The guy was so kind and very helpful. I would recommend this place to anyone and very affordable.
Great experience working with Thomas on a custom exhaust for our mustang. Very reasonable pricing and helped us source parts with Summit Racing that were hard to get because of the pandemic. Highly recommend!
It was my first time using this place and Im very satisfied with the overall service! They had my truck in the shop within the first hour of me dropping it off. They were very honest with the work that needed performed and very fair with the pricing. I will definitely use them again in the future!
Tomas is a good guy went the extra mile to make sure my truck was up to par definitely will be a repeat customer thankstom! 👍👍
Both times I have taken my vehicles here I have been amazed at the quality and speed of the repair and shocked at how low the price was. This time I had them do multiple repairs and things were still less than what I expected to pay for the first repair.
Great priced and honest. Recommend to everyone.
Thomas fixed my exhaust and he was incredibly honest. The repair fixed everything I could have hoped for at a price I was ecstatic to pay. He took the time after to show me my rotted piece, explain what he had done, and told me the minor things to be looking out for in the future.
Was quoted a much more reasonable price than another garage and got my vehicle back quick. Very nice workers too!
Thomas does first-rate service. Did a great job fixing my exhaust leak and dropped me off at home and picked me up afterward since I dont have another vehicle. Definitely going back to him and recommending him to friends.
Very honest proprietor. At my last visit, he did not try to sell me something I didnt need. Takes time to explain the status of your vehicle and gives a recommendation. Has done great work for me previously, at a reasonable price. I recommend often.
Thank you for a recommendation too another muffler shop that was cheaper then you cause you couldnt handle what I needed done great way to run a business
When I arrived he took car in looked at it fixed it. Was done in less than 20 min!
Prompt and affordable.
Simply zll) k)
Its not easy to find someone whos meticulous at their craft and who provides rapid delivery at a fair cost in a highly professional manner (with expert consultation spared at no expense). Enter Thomas.
Tom took care of my exhaust very quickly. He also let me know that it had been fitted with a muffler that was too small previously. The price was fair and service quick
Amazing shop! Kyle is thr best!
Took my car here after being told I needed $700 worth of exhaust work.The technician had my car done in ten minutes,and I paid $74.00.My car is super quiet once again.I have confidence in the repair work.
They did a custom exhaust for me and did an excellent job. Ive worked at an exhaust shop myself for 8 years and since I no longer have access to a bender I went here and they did everything exactly how I would and at the best price.
My mechanic was very helpful. He let me look at the issue and explained to me what was wrong very thoroughly and in a way I could understand. The work was done very quickly, but also to great standards. Will return for any future work!
Very good work
Kyle is hands down best around!
Ive been coming to Kens Muffler since 2014 because I love the loyal service they provide, their rates are amazing and very affordable and the quality of work is incredible. The friendly (almost family like) customer service is amazing and makes me want to go back every time I have car trouble and Ive already told friends and family where to go if they need work done on their cars.Great Job guys.! Thank you.!
Great shop! Fast convenient respectable
Just wanted to thank Kyle for the great work he did for me. Great price and even better service. I got a great tow from 24/7 towing in malvern to Kens. 2 quality companies who I highly recommend doing business with.
100% satisfied.
Great pricing really sweet guys that run the shop. Quick and easy
Came in here as a recommendation from another trusted auto repair place. Less than 24 hours Ive got a quieter vehicle than when I even bought it.
I took my car here thinking I had to get my exhaust replaced. They only charged me for some hooks as everything else was good. They couldve cheated me but they didnt and I appreciate it since Im on a budget.
I have been there multiple times. Today Thomas fixed my wifes exhaust flex pipe. He had no problem showing me the problem and what needed done to replace it. Everytime I have been there he has done excellant work on my vehicles. I have never felt like he was trying to do more work than was needed. I will always return there for sure as long as Thomas is working there.
Never answered my quote request.
They never called to tell me my car was ready. When I finally called they told me my car was ready hours ago and said they met to call but got busy. They did a good job and would of been fast service if it really was ready hours ago.
Thomas was knowledgeable and respectful
I went to had my muffler replaced I did not have to wait very long they saw me within 20 minutes and within another half hour my mother was completely done they replaced from my Y pipe to my muffler to my tailpipe under $200 so the prices were fair and decent service was quick and good and the men were professional and did a professional job so I recommend if you need any muffler service or any brake service stop by Im sure theyll take good care of you
Cant say enough about this place, very affordable, very friendly, trustworthy, although I have moved an hour away I still drove there today to get my muffler fixed, stellar Job, Thomas and the other young man he works with are always very courteous, kind and I was in and out within an hour. I wanna take my car where I feel comfortable knowing Im not getting ripped off, they treat you like family
Awesome staff and excellent work on my car. I trust Ken and his staff for all my automotive needs. Hes honest and fair.
Quality repairs, always great prices and speedy service.
Price is Right quality is there. Doesnt take advantage of you. Gave me options.
Nice mechanic. Did great job on car and good prices.
Transparent service, nice guy, and got the job done quickly. Would recommend.
They got me in and I left within a 1/2 hour. l was on my lunch break
Very good place real nice people who work there
Good people and nice👊👊
I had a great experience with John, very nice, reasonable. I will go back.
Kyle is amazing.
Thank you Thomas, your amazing, 👍👍👍
Good quality work done efficiently at low cost.
Friendly staff, good prices!
Had a loud exhaust, they were very helpful and honest. Fixed it within 20 minutes. Wasnt charged very much
*HONEST WORK AT FAIR PRICES AND QUICK*!!!
Outstanding work and friendly service!
They were fast,great, and very friendly!!
They did a great job on my van.
Thomas at Kens auta did a great job on my exaust supper friendly super fast service ...
Great guys and very reasonable! I would recomend to anyone in the area needing exhaust work.
Fantastic
Good staff. Solved muffler issue.
Good place to get great repairs
Fast service fair prices.
Those guys Mike and Thomas are cheaters. I asked and paid for stainless steel pipes and they installed aluminized pipes instead. If u dont pay them a lot they will rush u. Thomas works good while mike knows nothing.
These guys are fast friendly and affordable
Best place to have Muffler work done at a great price.
Fast, reliable & affordable. Up front, honest people that do quality work!
Got my muffler installed, didnt take much time at all. Really nice employees also
Great place, good price, nice young man did a muffler in 25 min.thanks so much !!!!!
No exhaust leaks and sounds good!
Best prices around and good service
The best Auto service anywhere!
Told my father and I he could do a simple repair and had us wait for 25 min to tell us he now had gotten to busy to do the work. Terrable customer service
Cheap work done well.
Good and honest work!
Great place the best
Awesome
Could not get service.
Fast and reasonable
Good service
Kyle is the man.
Only place to go for exhaust!
Very overpriced, with a bad attitude