They enjoyable experience starts with Norm, Who greets you with his kindness and cheery disposition. Scott is understanding, attentive, helpful, and a pleasure to work with. Chris, the mechanic, is knowledgeable, skilled, and experienced so I know I’m getting accurate information about my service. Can’t say enough about the team. Although I live in Florida, I visit family often and always have my Lexus serviced at this Akron Dealership.

My experience at the Akron-Canton dealership is ALWAYS great. I receive my regular vehicle maintenance and other services at this location. The only thing I would suggest are charging stations for mobile devices in each waiting room. On this last visit, I did not expect to stay while vehicle was serviced. Last minute decision to not take a loaner vehicle. A charging dock wouldve helped out. All in all, still a good experience. The complementary coffee kept me awake.

Robert who was my service advisor at Lexus of Akron-Canton was a very professional and courteous individual. He went beyond what I had asked for by getting me information regarding storing my car for the winter. It’s a beautiful facility with knowledgeable service technicians.

Ruth Ham is the best. She is experienced and qualified to discuss everything about the car and the features, including minute details. I and my family have bough many many cars over the last 30 years and this was the best of the best experiences.It was a pleasure working with Ruth and the finance director Denee. I would highly recommend anyone wanting to buy cars to visit their Lexus dealership.Their customer focus is outstanding.Thank you Ruth!

Scott Gilmore was excellent! He kelp me aware of the progress on my repair. All the staff are friendly and do a great job! Very pleased with my service!

My husband and I went to Lexus of Akron Canton mostly to look around and see what used cars they had to offer. Ruth greeted us when we arrived and gave us a run- down on all of the cars in the lot. When we didn’t see one that had the features we wanted, she offered to look at one that had just come in. It was exactly what we were looking for. Ruth, Jim, and the entire Lexus team were a pleasure to work with. They were extremely accommodating and flexible with scheduling appointments and clear with timing and communication. I’d recommend this dealership for any of your Lexus needs- you might find your perfect car like we did!

We Had a wonderful experience at Lexus. Mark made it a lot stressful experience. He was so knowledgeable in all aspects of the lexus car buying experience. He really impressed us on how well he knew About the car we wanted to buy. He was so helpful and and not pushy at all. And definitely would recommend mark any day. A. We are super excited to have our new car.

I always receive top-notch service at Lexus of Akron Canton. Tammy did a great job assisting me with the purchase of my new vehicle. It is the third new car purchase I’ve made at that dealership over the years, and every time was a great experience.

Dan is a great guy and a wonderful asset to the Lexus of Akron business. I’ve dealt with him for many years and have found him to be always very helpful in meeting my needs for my Lexus cars .

I had an awesome experience with my Lexus service at the Lexus Akron/canton service department. Scott went above and beyond with all my questions and helped with some of my app questions as well. They were fast and effective. Thanks so much for making my Saturday morning Scott!

Excellent work tracking down a slow leak in drivers side rear tire. A small dry wall screw was removed and tire patched. The tech took the time to attach the screw to the paperwork so I could see what the root cause was. Nice job.

I thought taking my car to the dealership for an exterior detail would be best... NEVER let them touch your black car. 1st there were bug guts still left on it...I was told Welp, buffing is extra....have a good day I called the manager and they brought it back to get bugs off...After I got off work and really got to check it out...I realized they took my beautiful black glass like finish and looks like they buffed it with a brillo pad....scratches & swirls over the entire vehicle... Im sick to my stomach about it. No response yet from my msg left with service manager

We had a wonderful car buying experience with Kari. She made it a very stressless exercise and was very knowledgeable about the entire Lexus line. It was comforting working with a sales consultant who wasn’t trying to be someone they’re not. The Kari that sold us our car is, I’m sure, the same Kari you would meet out in public. No games, just pleasant and upbeat. Thank you Kari. Angie and I both enjoyed working with you.

Lexus of Akron- Canton consistently offers first class service and care for my car. Beginning with the appointment, I am treated with respect and the best consideration for my time and vehicle. The employees are super friendly, but professional.My car is maintained with complete expertise and I am thankful for them all!

This was my first time using this Lexus service. People were very polite, helpful and informative. Facilities are nice. Actually completed my service quicker than expected.Five stars

Great experience all around. Kari was fantastic to work with as she made me feel like family! Recommend 100%

Lexus service and sales teams are elite! I am very pleased with my purchase. It’s nice to know they have an excellent service team ready and waiting to assist you. Top notch organization. Worth every penny!

Wonderful respectful service which is hard to experience nowadays in many other places. Thank you all, from sale department to technical and maintenance support department to make me feel welcome.

Very friendly and professional! Took the time to explain all the options needed for repairs and was very understanding.

Great service as always and nice waiting room. well be back with our cars again for sure!

Staff was very respectful of my time constraints. Very professional and knowledgeable. My wait time was Exactly as I was told.

We receive the very best service of Akron-Canton Lexus, from the time we arrive until we pick up our Lexus. Everyone is very kind and makes sure we understand everything thats being service on the RX. Its why over the years we keep coming back.

Ive been going to Lexus for 4 years with my 2007 IS250. They are top-notch people and I trust them totally with my car. I mostly deal with Scott Gilmore in Lexus service. He always sees that my car is well taken care of.

They do a great job, Scott is amazing he kept me updated while the car was in the shop for a couple of days.

Awful experience. They left the coolant cap open and that allowed for all of my coolant to evaporate, potentially damaging my engine. When we brought this to their attention, they did not take full responsibility, which shows how unprofessional they are. Instead of blaming the client for your mistakes, it would be better if they at least show some accountability. Mistakes happen, but they clearly can not hold themselves accountable for their own ones!

The service department has always been professional and responsive to our needs. Scott was able to squeeze me in on the same day with short notice. Top notch Customer Service at Lexus of Akron-Canton.

Service was great.Marty does an excellent job. It is a pleasure to deal with him. The Service Department has always did me right.

Valet service for scheduled maintenance was amazing and interior detail performed made my car like new!

Scott, Marty, Nikolas at Lexus of Akron-Canton’s service department have always taken great care of me and my family. The service technicians are excellent and repairs are performed on time and the cars are ready when promised!

Service was done well. The only question is on the $50 rebate as it was indicated that Lexus would send that in on my behalf. How does it work if you send it in?Thanks. Jim Cugliari

Very good experience. Low pressure, very helpful. Nour from internet sales guided the process expertly from beginning to end. Would buy again from Lexus of Akron Canton.

I must say I was very impressed with Nikolas and his service crew at Lexus of Akron Canton. I felt that the service was performed quickly and I was contacted and kept in the loop as to what was being done.

The guys always do a great job with anything that I’ve needed done here. They are efficient and communicate well! I know where to go when I have a problem. Very friendly as well!

What a wonderful experience that my Grandson Isaiah and myself had at Lexus of Akron and Canton. Shelly, our sales rep was above excellent and very patient answering our every question. Thank you, for making a young Army Veterans dream a reality.

I appreciate the thorough service and professional manner. Also the valet service is wonderful!

Robert was professional and empathetic to my car needs. The whole Lexus of Akron - North Canton Team does a great job!

Excellent dealership! From sales purchase to parts and service 5 star experience.

I had to change a broken lug nut for my daughter before she went back to college. I was to. Or only get the part but the guys in parts and service - Scott got me in and out in record time. Now I don’t have to worry. Thank you!!

Both Nikolas in service and Mark in sales were great to work with however due to working with a salesman who is no longer there, my problem cannot be easily resolved. Sadly that makes my Lexus experience less than pleasant

Very swift, professional and honest service. No pushing of unnecessary services, right amount of communications and always knew what the car & I needed.

The service advisor waited for me to drop off my car. The vehicle was damaged by rockslide on the Pennsylvania Turnpike. I was kept informed about the repair process. The loaner Lexus NX 300 was great. My Lexus now handles like a new car.

Premier service. Friendly service technicians. Loaner car. Fast service for recalled fuel pump replacement. Highly recommend.

Nik and the Lexus of Akron/Canton team were great, timely, and beat their estimated completion time. Friendly and open communication, and key decisions treated with candor. Nicely done.

My wifes 2005 gx 470 is perfect thanks to Scott and the service tech s at Lexus of Akron Canton.

Everyone was super nice and accommodating . Shelly, my sales person, made me feel like family. Im very pleased with my car buying experience at Lexus of Akron-Canton.

Everything went perfect! They got my car done quick. Very professional & a very good experience!

Service time quick and great. Scott was wonderful and courteous.

Robert in the service department was great!He went above and beyond and made sure everything was taken care of on our vehicle before our long drive!

Great customer service! Nour took excellent care of us and was very attentive and patient!!!

The service is wonderful and efficient … just a bit disappointed that the car was not washed or if it was you could not tell. In the past there has been no question .. other than that service is top notch par usual!

My Lexus had an emergency AC issue and Nick at Lexus of Akron was able to accommodate me .He reassurred me that they would take care of my and provide a loaner if need be.He was helpful,courteous,beyond professional,and had given me a wonderful experience.My car was repaired in a timely manner.I have to say that I would give Nick 10 stars! I will always ask for Nick on any future service needs.Linda Garchar

I was pleased that you kept me informed about all the things with my car.

We would like to send a special Thank You, Mr. Shab T. for excellent Customer Care in the purchase of the 2015 GMC Canyon Truck for my husband Winston. You answered of our concerns with respect and reassurance with our Out-Of- State Purchase and the Shipping of the truck. The truck arrived clean. We are screaming Happy with our purchase. Special thanks to Peter as well! I highly recommend Out-Of-State Buying with this dealership! Just ask for Mr. Shab!

My experience was very good Nora was great to work with

Great customer service. Makes life easy

Im big on customer service... Dealing with Lexus of akron was, & still is EXCELLENT!!! Polite, respectful, professional & very good work and maintenance on my car. Since dealing with Lexus of akron I havent thought abt driving or dealing with another dealership or driving any other car. Thank you guys for ur excellent customer service.!!!

AVOID ORDERING PARTS FROM THIS DEALERSHIP - SHADY BUSINESS PRACTICE.Background: On May 10, 2021, I placed an online order for some exterior plastic parts my vehicle needed after a collision. After (9) days of not hearing back from Lexus of Akron - no communications whatsoever, I decided to follow up with a phone call to the parts department. I initially spoke to Brad - He informed me that he received my items from Lexus, however, that the department hadnt sent it out to me because it would cost them more to ship to me.At first, I was startled by his statement and I asked him to explain. He said that my order was fragile and thus, Lexus of Akron will need to charge me more for shipping because of the extra packaging. (the bumper absorber specifically)I explained to Brad that Ive never heard of such a thing....I even told him that It would almost be like ordering something from Amazon only to be told later to pay more for shipping after 9 days. He insisted and held firm that I would need to pay the difference in shipping. At this point, I was confused and asked to speak to the Manager.Adam (Parts Mgr) took over and said exactly the same thing that Brad said earlier. I told Adam that the parts I ordered were plastics and probably doesnt even weigh over 10 pounds total.Adam was ABSOLUTELY unsympathetic to my point of view. He didnt care that I had waited (9) days for parts that was NEVER coming. He didnt care that my time was wasted in this whole process. That ZERO effort was made by his parts shop to contact the customer (me) to inform me of this issue. I had to call to see what the delay was. He didnt care that we were arguing over a difference of $10-$20.While we were still trying to sort things out, Adam abruptly CANCELLED my order. He never cared to give me the opportunity to decide what I will do. (Maybe remove the fragile piece and mail the others) Now I have to re-order my parts from somewhere else. Then wait another 1-2 weeks on top of the additional time I waited for Lexus of Akron to mail my order. All the while, Im in a rental that is coming due by the day.My point for writing you isnt to seek retribution, however, It is to share my experience with this dealership with the world. Its a case study of how a $10-$20 problem can turn customer against a business/brand. A totally avoidable public relations eyesore. As you can imagine, this negative experience with your establishment has forever changed my perception of how I see your establishment. All over a $10 issue!Although I appreciated the response (BELOW) from the General Mgr, it was too little too late. See his response below.------------- General Mgrs Response --------------Thank you for your email and I am so very sorry this has happened for you. I did take the time to speak to the team. It was actually Brad and Adam you spoke to. Fred, our driver was not involved. Either way, there were some logistical issues and I’m so sorry you were inconvenienced with this matter and things were not handled to your satisfaction. That is not who we are or represent us properly. It looks like we could have done better for and by you and fell short.Please let me know if you would like me to have our parts team get these parts for you.Again, my apologies.

As always, the service was top-notch & my car came back looking like new thx to excellent detail work. Thx again!

Always a GREAT experience. Professional all the way around!

This was a free service for my NX. Everyone there is positive and helpful.

Went in to get our keys duplicated. The staff were very accommodating, they have a cozy and clean waiting area for all of their guests, and they have free refreshments and snacks too. Special shout out to Laura for her exceptional service. Any problem that arose, she went to talk to us immediately. She was really friendly and explained to us the other services the dealership has to offer.

Top notch professional service, making the service experience pleasant and efficient.

Robert from Lexus, is a personable professional who makes you feel at home.

I was treated with great courtesy and respect for my problems Scott did a great jobit is good to know when you have a problem with your car you can take it to lexus and will be fixed correctly

Excellent service, helpful and quick!

Always great people and a great experience.

Scott is great. Very friendly and professional.

Made two separate trips with appointments to test drive a Es350. Both times the car was not available. The second time another salesman took it for his customer as we walked up to it in the parking lot. Very unprofessional experience

Lexus of Akron Canton seriously goes above and beyond for their customers. Talk about making the customer feel valued and going the extra mile to do the right thing..........well that speaks volumes. From the people in service to the people in sales, it is a pleasurable experience all around.

Awesome and luxurious waiting room.

Very professional and courteous.

HORRIBLE, just an awful experience(s). My wife sold her RX 350 while it was in the service because of the absurdly bad service at this dealership. Years ago, they were owned by some local families and they were terrific dealership. Today, you will get better service at a buy here pay here lot. Every time I call they put you in voicemail, no one is ever available to answer the phone, no one calls you back or returns your messages. We are now the proud owners of a Porsche Cayenne, a superior car, and superior dealer support.

Great people and service!

All was well. Thanks

Great and easy experience!

The staff are friendly and there are always plenty of snacks in the waiting area.

Tracy and the entire staff were wonderful! We were treated respectfully and professionally... as well as if we were old friends!Our circumstances were a bit unique, but Tracy went out of her way to accommodate what we needed to do. Our financing agent was wonderful!! (Im so sorry, I cant think of his name, but please look it up - he deserves recognition!)Everyone took time to congratulate us on our selection and purchase - it was nice to be appreciated. The tour and tutorial of the vehicle before was left was great! We received a couple of follow-up phone calls as well - just to make sure we were happy and to find out if we had any questions. Who does this these days??? Classy!!I drove over 100 miles to buy my RX350L from this dealer and would do it again. They were well worth the time and effort .

Highly recommended Adam in parts was great.Nick in service was courteous .I just moved from Fla.And this dealer met all of my expectations...

This was my first time working with Nik as my service advisor. I hadn’t seen him before and as young as he looks I’m guessing he’s new, but I couldn’t ask for a better experience. Nik went out of his way to handle my situation including where there was a glitch in scheduling (not his fault). Nik will do a fine job in treating customers right, which has always been my experience with this dealership.

I bought a used 2014 Cadillac ATS back in late winter. The transaction was smooth and quick. Finance Manager was very detailed and professional. My salesman was nice, but did not take the time on his own to learn what he was selling me. The car had no owners manual, he failed to go over many of the features, and now as I go to load something in my trunk, find out it doesnt have split fold down seats. Shame on me for not noticing, but I feel that is a pretty important feature the Salesman should have brought up / known about. In regards to the owners manual, I mentioned that right away, but I felt the salesman was not interested in helping with that. Must have felt it was too pricey to order one for my car. Despite that, I will say, I do love the car. They sold me a car that was / is in great condition. It runs and looks great.

The service department is top drawer. We have found them reliable, thoughtful and excellent at what they deliver—great service! Keep up the good work. We’re customers for life!

I worked with Shelley Turpin. Since I was less familiar with Lexus, she took the approach of introducing and informing me about the Lexus brand and getting me familiar with the vehicle options. Everyone in this dealership (starting with the manager) was friendly and did not take that high pressure sales approach, probably because they realize they dont have to. I have been fortunate that the majority of my car buying experiences (both new and used) have been positive, but my Lexus experience is by far the best of all. That is a positive reflection of both the company and the people who work at this dealership. Now I am looking forward to driving my first Lexus for years to come.

These guys were so awesome! Thank you Dan for helping us. We owe you a pizza. ☺️

I had a review posted but it was somehow deleted. I bought a used Jeep Cherokee here. The sales person knew nothing about the vehicle. The vehicle looked and drove nicely. After over 2 hours, the sales manager finally attempted a fair deal on the vehicle. The finance department was shady and snuck in extra fees without notifying me. I found out when I had to come back because the financing was incorrect. As soon as I hit the highway, I had a light come on. The light still comes on frequently. I called and they didn’t know what I was talking about. I also found a huge tire defect after being told the tires were new. I called and the saleswomen was rude about it. I had it inspected and replaced at Metro who said it was defective. Lexus IS still making me pay the $200+ to replace the defective, old tires they gave me. I see and know a lot of people because of the industry I’m in. I make sure to steer people away from these two Lexus locations. They will scam you.

Friendly, warm reception

Ruth Ham was an exceptionally wonderful sales lady to work with. She was very thorough and helpful in assisting me find a Lexus that met my needs. Also, I commend her for coming in on her day off to help me with paperwork. The whole process was easy and there were no sales pressure from all the Lexus dealership staff. If you are looking for a Lexus, I highly recommend that you visit Lexus of Akron Canton before making a final decision--they have friendly staff, great customer service and a great selection of vehicles.

Today, I returned to this establishment to have my car serviced, as scheduled. My experience was not nearly as good as it was the first time, in September 2020. I have driven two Lexus models over the past 20 years, and have used only three service providers: Nalley Lexus in Smyrna, GA (primary for 15 years), Germain Lexus of Easton (on and off when in Columbus, Ohio, over 10 years) and Akron-Canton Lexus (twice). Of the three, I would rank Akron-Canton as #3 - far lower than the others, because of the lack of customer focus from the time I pulled into the establishment to the time I left - six hours later. The other service providers have always given me an update, soon after arriving, knowing I was a waiting customer. My first update was almost three hours, after my arrival; there was no offer for a loaner or shuttle. After estimating it would be an hour longer; still, there was no offer for a loaner or a shuttle. I waited three more hours and have decided NEVER to return to Akron-Canton, again.After leaving this establishment, I noticed my brakes were making a grinding sound that should not be. So, rather than take the car back to have it addressed, given the poor customer service, I took my car to another establishment to have the brake job checked. The establishment just called to report all the things that were not done properly, and that I will receive a return call as soon as they know what needs to be done to fix the problem, while I paid Akron-Canton $401.73 to replace my rear brakes and resurface the rotors.This establishment is about the same distance from my residence as is Germain Lexus of Easton. So, I will return to Germain Lexus of Easton, for my servicing needs.

Brad was professional and responsive.

Professional, knowledgeable

Best car buying experience I ever had. I have previously refused to deal with a car dealer due to bad experiences with pushy salesman etc.I was in a position where I had to buy a car quickly and I found a car online and sent in a request for information. Amanda was great. Responded first thing the next morning telling me it was just traded in and not ready. She personally inspected it and shot me some photos on her phone rather then telling me to check back on the website. We drove over 8hrs to buy this car. If Amanda tells you a car is nice buy it. The car was beautiful. Great price, great people!!! David was great to deal with also. Felt like good people selling cars not car car salesman/woman. Next time I am in the market for a car I will contact this dealer, even though they are 8 hours away, and see if they can find what I am looking for.

The facility is much nicer than many of the other car dealers in the area. Got a nice price on a car, and my wife couldnt be happier.Staff is polite. Tracy helped us with our purchase. Out of the 10 dealers we stopped at, she was the only cool sales person we spoke with (not pushy, just gave us the facts).We love our Lexus, Thanks!

I had a wonderful problem free experience with Randy. I live about 5 hrs away, and they were the closest dealership that had the exact vehicle I was looking for. I literally called on a Monday evening, and by Wednesday I had received paperwork, and my car was delivered the following week. This was my first sight unseen car puchase so naturally I was a little worried, but everything was as described. I always have had a pleasant experience with Lexus, and this one was as well.

We were very impressed with this dealership. We ended up going a different direction, but it had nothing to do with the team at Lexus of Akron Canton. Our sales rep Tammy went above and beyond. Even on her day off, she was available and cheerful. There is no doubt that we will do business with them in the future.

Pleasant atmosphere and willing to go the extra mile. I was able to get the LS I wantedFrom out of state. No hi pressure. The Lexus pretty much sells itself, but the car was presented nicely by knowledgeable sales professionals.

David Simpson was personable, knowledgeable, and genuinely enjoys what he does, this came across in our interactions with him. There was no high pressure sales, just friendly, relaxed conversation. This continued with all the individuals we came into contact with at the dealership. We also appreciated being able to take the vehicle home to make sure it fit in our garage.

I wrote a review but now its somehow deleted?! Hmm. Long story short, the finance manager was SO rude and condescending to my wife and I because we didn’t buy the “insurance” she was offering. She made us feel very uncomfortable and said “your decision is laughable.” She belittled my wife and we left very disappointed with the service. She was not nice and obviously did not care about her customers.We were not happy with our service.

A great experience. I had to manage everything from 2000 miles away. Amanda and Tammy were great to deal with and very professional, as well as being very responsive to my various questions and requests. When I arrived, everything was arranged exactly the way it had been promised with no last minute surprises. The car was exactly as advertised and fully prepared for my arrival, so I was able to complete the paperwork and get on the road for my long drive to New Mexico without any undue delays. I highly recommend this dealership and would be very happy to buy another car from them when the time comes.

Ive been tracking this dealership for a long time always looked up used lexus vehicles. This by far is the most over priced lexus dealership out of any other Lexus dealership or really any dealership for that matter. Everytime I looked for any type of used Lexus this dealership always pops up on my radar and the cars are far more overpriced than any other used lexus that Ive researched. This place just gives me all around bad vibes. Buyers beware.

Ruth gets it! Great buying experience with Ruth and Lexus of Akron-Canton. Ruth was knowledgeable and worked to hard to get to provide accurate info, meet all possible needs and do it all in a super efficient time frame. I dont have a lot of time to shop at a dealership, Ruth and the team at Lexus of Akron-Canton made the experience enjoyable and worth my time. I will do business here again.

I have been dealing with Sonny Thomas for years, and he always goes above and beyond! He deliveries excellence! For excellent service and a great deal I highly recommend Sonny for your next car purchase!