Attempted to purchase a Lively phone but it was defective. We said we would look elsewhere to take this charge off the debit card. They did not and now Lively has made a$69.70 charge for a phone we never got. We dont know if the phone was charged as well, we have to drive back out to the store. Very unhappy with this service, should be a minus star rating.

Prices are not competitive with the internet but you can usually find what you need and not have to wait. The last electronic store left. Always fun to go in and look around. Employees are friendly and knowledgeable. Hope they survive.

Good prices, good stuff. Ive found many nice gadgets lately

As usual I was able to find what I was looking for, evaluate at the product I wanted and purchase was done. This location is in the Montrose area (Akron).

Nice workers.. very helpful here. Nice cashier mixed guy with grey nail polish . Definitely nice guy.. hopefully goes far in life very positive energy

Very disappointed. Wanted to buy an 85” TV and a refrigerator for my newly finished basement. I try to buy large items from brick and mortar stores to help keep them in business. I had a few questions and called. Apparently, they’re not accepting phone calls. My call was transferred to a national call center where they told me a manager from the store would call me. It’s been three days, no call. Today, I bought the TV from Amazon and the refrigerator from Home Depot. Good job, BestBuy! Don’t cry to me when you go out of business. I tried to help but I’m not going to beg for you to take my money. You might want to rethink the “no phone call” process.

Great store and awesome workers. The total tech is worth the membership fee. U get discounts on many items and specialy on movies

The people here are always really helpful, but wont push recommendations or anything if you already know what you want. They have a good selection of laptops, monitors, TVs... Only complaint is that they dont have a very large stock of miscellaneous PC parts, but they sell those online so it isnt a huge deal. The warranty system is great, and definitely worth paying extra for- they will fix or replace your parts, no questions asked, and if you lose something they will honor it once (they keep track on your account). They also had a good selection of phones, and will help you set it up and everything. Awesome staff.

Did a buy online pick up in-store and it was a great experience. The store clerks were very friendly and I was in and out really quickly.

Staff has been helpful and are not pushy. Best buys air has been cool and refreshing. Many cool gadgets and toys. God bless you all at Best buy. Thank you for all your help!

We shopped all over for a washing machine and best buy beat the other places by over a hundred dollars the wife is very pleased with her new washer.

I had the best experience ever with your best buy store!!! The man who helped me was so very good at what he does! Such a very nice man who treated me with care and genuine respect! I love that man and your store. Your prices are awesome! Thank You Best Buy! Deb

Mask up, went I, staff helped me find what I wa Ted. Very knowledgeable, and helpful. Thank you for a job well done.

Easy order and easy pick up at a great price on my laptop.

This location would do better if the staff greeted you and asked if they could assist you. Before you spent 5 frustating minutes in a department looking for a phone or tablet debating what you needed. It just seemed like the staff was waiting for their shift to be over.

Nice to actually see what you are buying. Forget Amazon. Try and buy here.

Decent location didnt spend a terrible amount of time in the store to be fair but the employees were friendly and helpful. My normal location is alot closer I went to this one for a particular item that wasnt in mine and rather than wait I just drove the extra twenty minutes. The location is a little tricky if you dont know where your going. Overall good experience.

I called about an in particular home theater system and the person I spoke to you on the phone said they did have a display I got there within 10 minutes of my phone call and it was not there and the guy said that it was sold over a few weeks ago so why is it online saying you still have the display I feel like I was like two because I drove all the way from Youngstown Ohio to Akron Ohio Ill never shop at Best Buy ever again the amount that I was about to be spending on my home theater system was about $27,000 so I will never go to Best Buy again ever Im very disappointed in Best Buy

This was the first store where the staff actually helped us. He was very knowledgeable and proactive. Excellent service, great out price.

Great customer service everyone here is very helpful and knowledgeable about their products

Excellent store. Very knowledgeable staff eager to help. Clean restrooms

The sales people are always helpful. Although, this time I knew exactly what I was looking for.

Very helpful staff that assisted in what I was looking for. Helped me learn more about what I was buying and actually pick different from what I thought based on my needs. Cheaper too! Not the biggest Best Buy, but they have mostly everything.

We were asked if we needed assistance in every department we visited without them being overbearing and trying to sell us things we were just browsing. The staff was very professional and helped us with everything we needed. So helpful we went back the next day to purchase the same bundle.

Very good experience..knowledgeable employees!

Wow...best buy in Fairlawn has really stepped up their game. Josh in electronics walked me through options for upgraded wifi equipment for my house. Extremely knowledgeable and gave me info that would otherwise taken me 5-6 hours of research. Totally impressed. Obviously best buy gets it and is investing in knowledgeable staff. Not sure how long they can run their staff at this level but have definitely earned my future purchases. Thanks Josh!

This trip in Oct 2021 was a good one!! Aaron and Buzz took care of us!!

Very good good customer assistance. And item wasn’t in the spot it was suppose to. The app said that their was a few stock. Best Buy looked till they found it. Very Pleased

Ive visited this location a handful of times and it was always a pleasant experience. Staff are friendly and helpful. Id drive a little further just to go to this location it that helps any.

Always very helpful and nice staff

It is impossible to get a hold of anyone in order to fix my refrigerator door! Never again will I buy an appliance from them again. I waited way over an hour on the phone to talk to someone. Still havent.

They have everything. I went looking for a laptop. Got great help

Great help in the Wi-Fi department regarding my new mesh network purchase!!!

Excellent store for High End Video and Audio

Got a 65 in TV and it is awesome!

Excellent customer service from the geek squad.

This Best Buy is super convenient for picking up online orders with curbside pickup and no hassle returns.

No one selling electronics has more knowledgeable associates. I know, I use to train commission sales associates. And their prices are very competitive.

Best Buy customer service is excellent. There is always someone close by to help. Even when its not their department, the employees make sure to get you what you need. Best Buy also has great deals and the Geek Squad protection is a must have for every product. Seriously, spend the extra money and get the 3 year protection. It literally does not matter what happens to the product, they will fix it or replace it.The one thing I will say though is that Best Buy is for seeing a product physically. I never go to Best Buy to browse for a product that Im interested in. I always do my research on what it is Im looking for and once I have narrowed my decision down to 2 or 3 brands, I go to Best Buy to see and feel the products in person. Do not go to Best Buy without any knowledge of what youre looking for. You will be upselled. But thats understandable because they are sales associates.

I buy all my electronics there except for little bits and pieces and adapters and stuff like that. Theres always someone knowledgeable to steer me toward what I need. Most of the time they will price match Amazon and I dont have to wait for delivery.

Shelves are bare. Anything worth buying is long since gone. Dont even attempt to buy a game console. Their ordering system is broken. All thats left are the ultra high priced items no one would ever buy, and staff that have nothing left to do.

Wish I can give a 1000 star review!!! We had purchased a tv that failed after two weeks, returned it to this location and purchased an upgrade as they were out of our TV. After getting home we realized the screen was damaged. Not only did your manager help he went above and beyond for us. Way better experience than your Strongsville location. Chris P is amazing hands down! Thank you again for all you do!

Expensive...Never have found what we were looking for at best buy, now or 30 years ago. Staff should know their products. Best buy was no sale...Clean store, covid-19 guidelines in place. One star added

Was very clean and orderly. My kids were excited to look at what toys they had, even though I told them its a small selection because theyre not in the childhood toy business. My daughter did find a baby alive grow doll. It was cheaper than Amazon and Target. Walmart didnt even have that make of doll. Great job Best Buy, and it was even on sale!!

Very nice workers and helpful!!

Love this store for all my needs when Im in a hurry. Never have I had a bad experience with the team at the Akron location. Highly recommend anyone that works there to help you out in anything that youre needing.

Good old best buy

Horrible.waited 35 minutes for help to buy a TV. I asked for help and the other guy helped someone else. It was like they didnt want my money. I was literally leaving and seen a team member stocking printer Ink. I told him what happened. Showed him tv I wanted which I had on phone ( not a single curved TV on display on floor or in boxes ). He got it, rang me up and helped load it. Awesome Guy. Also I had so much time on my hands I noticed the cart I had was very dirty. Looked like rock salt all over it. Shelves not stocked and plenty people doing nothing there. Worst best buy Ive ever been to. Very disappointed

Very clean, friendly people but everytime I go on theres always something. Either the thing in looking for is only online or the price doesnt include all the pieces. The latest trip, the brand new phone, which the sales person said they just got this week, wasnt charged because the power bank was broken.Look, its a nice store with nice people, but its not perfect.

Excellent staff in tech repair dept

Store was very sloppy! Product was sparsely stocked and the product was laying around with no pricing and mislabeled. Not a single person offered assistance. What happened to the well run machine that use to be Best buy. I guess this store figuratively got covid-19. I wish I would have taken a picture. The place looked awful employees seemed depressed. Not their fault. It is up to management to keep the spirits up. BB try harder. I used to look forward to visiting with you.

Now they will not even answer the phone. They just cut us off every time we try to reach them. Trying to get a new appointment but my password which they setup and wrote down on the paperwork does not work. So trying create a new one. haha! Good luck with that. Will not accept any passwords I have tried to create.

If you look on line, buy on line. The store is chaotic and nothing you saw will be available or comparable in price.

Customer service was amazing I bought my iPad the staff was great

Great helpful staff really took time to answer all my questions

Got what I needed. Easy peasy!

First the bad: how can it be that I phone the number for the branch and then hold for an hour without being able to talk to anyone? I eventually put the phone down and drove the 46 miles to the store that I needed to talk to so that I could get some answersThe good: the prices are very reasonable and stock holding is fair. The staff are always helpful and if I dont want to wait for Amazon delivery I always just go to Best Buy so that I can have my items today.

I was fortunate to find an excellent employee who was extremely knowledgeable on video Doorbells. Several employees were just standing around talking or playing on their phones. Sad really.

Simply 1 of the best experiences in a appliance store in a very long time. Went to Best Buy on Sat, our New washer will be delivered on Thursday, and thats good enough for us.!

Never met a store who never answered the phone.!!! I had called about a repair issue and was on hold for 40 minutes. i tried every department and nobody picked up. I ended up driving up there to see everyone casually there but nobody to answer the phone huh. that sucks for people who live over 30 minutes away. Geek squad gave me false information and wont pick up the phone and they have my products!!!! will NEVER do a repair here ever again.

Saw the Geek Squad guys for a problem. They were wonderful.

Ive never been to this best buy but it was amazing. They have so much to offer in that store in terms of brands. I was looking for a security system and the gentleman (Luke) that helped me was very knowledgeable and polite. He provided me with all the information I needed to make an informed decision on which to get. I will be back to purchase the cameras just because of Luke.

Do NOT buy anything from Best Buy that needs installed!!!! You will NEVER get a human on the phone to schedule an appointment. I had mine for a very long time before finally calling HQ to talk to 3 people in other countries. Transferred to the wrong dept, denied a refund, nearly in tears trying to figure this out. I had to give one star because zero was not an option. This company deserves zero stars. God help them stay in business.

Matthew and Cade were great with helping me make a decision on a TV I bought. Keep up the great work guys!

They didnt have what I was looking for, but otherwise the staff was very helpful.

Okay so not to be to bothered by this, but when you go into a store they have 1 out of the 5 things I was wanting. Everything was on display, but time and time again. I was told they dont have it in stock. But they could order it for me and could get it within 10 to 15 days. So 20 minute drive for nothing. This is why in person shopping is falling through. I can order on Amazon and have it in 2 days worst case. Work on it Best Buy or you will be closing your stores like a lot of others have had to do.

Great service and associates were very knowledgeable of products!!

They had just what I needed.

Clean store. Warm and inviting staff. Really helpful staff.

Was very busy. I was helped right away. Clerk was very helpful. Check-out was much quicker than I expected !

Professional, and helpful..... The young man knew what he was talking about. And did try to talk it just to make a sale.... Love it

I have to hand it to these guys, Best Buy has your tech covered. And the Montrose location is the best one Ive visited. My wife bought a Nintendo Switch, but was really concerned about having a screen protector. We found what we wanted, but installing those things can be a nightmare. You know what Im talking about, where you have to look at that hair and that speck of dirt for the next three years? Well, upon request the cell phone guy put it on for us. Totally great service.

Aaron an Devon!!! Thank you for helping me, you both exceeded expectations in both help and kindness! Covid safe visit! Happy holidays

Had everything my brother wanted in there. The -1 star was because he didnt pay for it, I did.

Knowledgeable associates but after 10 minutes I had to go up to them and ask for help even though they were just 20 feet away and talking amongst them selves

Was looking for a Bluetooth great place for electronics

The Akron/Fairlawn Best Buy location has a Magnolia Store inside. The Magnolia Store carries the higher end TVs, Stereo, Home Theater, and Electronics that are usually only available online at most other locations. A well-trained and knowledgeable staff is on hand and waiting to help.

Best Buy Akron/Montrose missed my 7-1pm delivery window. I mean 6 hours! They never called or communicated on the day of delivery. I had to reach out to them. I did get a dozen texts to confirm in days prior. I sat on hold with store for over 40minutes and nothing no answer. Best Buy.com chat didnt work either. Called 800 number and the rep received no answer from store or delivery service. Absolutely, horrid customer service. And dont blame covid or the holiday.

Always have help here for all my tech needs

Andy and Kyle were a great help today. Thank you.

Excellent help from the personnel quick in quick out.

Very organizedSimple in store and curbside pickupThe store had plenty of people working very little wait time.

They have all the latest gadgets!😎

We were asked if we needed help finding something by an employee, he got it for us from the back, then we checked out and he helped us put it in the car. We were in and out, and got what we needed. Excellent service!

Great prices and excellent service!

Horrible experience, I stood in car audio for 20 minutes after asking an associate for assistance got fed up and left on the way out I saw multiple employees standing around talking to eachother I was prepared to spend hundreds of dollars on audio equipment however they will never get my business again I hate the fact I have to give them a star rating if I could it would be a negative star rating

We went to the phone department on this particular visit. The gentleman that helped us was very knowledgeable and friendly. He went above and beyond to help us and gave us information that we didnt even know about after just being at the AT&T store.

Great place awesome help

Its a great place for electronics.Great deals. Phone cards, and the employees are very helpful.

Great selection. Great prices. Very knowledgeable staff members.

Always have good experience when I visit. Give BUZZ a raise! He was awesome. Great personality, knowledgeable, helpful and his name is cool! GIVE him a raise!!!

Dont waste your time going to Best Buy. They do not stand behind their products or service. I recently took my computer to them because it wouldnt come on. Took two weeks to get in. They had the computer for a month and charged me $216 even though I had a contract with Geek Squad. When I picked it up it gives me an error message. Took it back they said they would need to have it again for 2 to 4 weeks. Top everything off they will not answer their phones.

Tom at the geek squad was so helpful. He told more information in 5 minutes then I got from Apple in 2 days. Great customer service!!

Great customer service....!!!

This location is great with friendly staff unlike the horrible parma location

Always great, staff is always helpful and get me right to what I need!!

I went to this place to get a pair of Samsung Galaxy buds plus and we did curbside pick up the gentleman was very fast and prompt about it processed my purchase and I was on my way

Didnt really have alot of dishwashers or dryers to chose from that were in our price range. The models have changed so much

Great job good information

Had an issue with an open box item and they fixed it immediately.